Customer Reviews for U-Haul Moving & Storage at Research Blvd

8 678 évaluations

12611 Research Blvd   Austin, TX 78759
(N Of Technology)

(512) 258-5255

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(512) 258-5255

12611 Research Blvd
Austin, TX 78759
(N Of Technology)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

efren C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Zhuo C. 
Évaluation :
3

Make sure truck has reasonable gasoline level so a fill isn't required before you even get started. Maintenance: Engine check light “ON”. Engine misfiring. Right front brake squealing when brakes applied. Loading ramp jammed and would not pull from out to load. Thee Men Movers loaned me their ramp to accomplish load/unloading. Notified UHaul office, Lexi (?) said mechanic “clear it “ with no other solution than “use it”.

JAY N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANDREW D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jalin R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Verlon K. 
Évaluation :
5

Gas mileage sucked! Spent $450 to get back to AZ MAKING THE GRAND TOTAL for the rentals and gas $1700! Way over priced and wish I would've shopped around.

Will S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VERONICA R. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

SANTHOSHKUMAR V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David W. 
Évaluation :
1

i was charged extra for miles I didn't drive because the workers had human error and didn't record them correctly and because this was my first time renting a moving truck I didn't know nor was told to take a picture of the odometer before I started driving. then when I tried to call customer support about it she refused to admit it couldve been their fault. overall NEVER using uhaul again from this nightmare of an experience.

Meredith R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul L. 
Évaluation :
3

Short Staffed

Amithsa M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tamas K. 
Évaluation :
3

I arrived at the facility at 1855 and there was a young man helping another customer put something in his car when I pulled up. I parked in the designated spot and stayed in the truck as the sign instructed. No one came to help me so I walked up to the office and it was 1858. The facility closed at 1900 and they already had locked the doors and turned off the lights. I had to do the on line return was charged $25 even though I arrived before closing. As I was trying to log in the staff of 3 people walked out and said to just leave the key in the slot. Not helpful at all.

Daniella M. 
Évaluation :
5

The staff at the research location are detailed oriented and always find solutions for the customer. They are squared away and I know I can depend on their word. Awesome manager and staff members

Stacey T. 
Évaluation :
1

The fuel gauge was di not show the amount of fuel in the tank at time of pickup. The clerk told me that it has 11/16 amount of gas. How in the world can we determine what 11/16 fuel in a tank amounts to? Ridiculous. I was charged for 4 gallons of fuel for $19. I should be reimbursed, as I did put gas prior to returning the vehicle.

Bassim N. 
Évaluation :
5

People, facilities, and equipment were great. We had a problem with pull-out loading ramp. It was broken and we had to spend time trying to make it work. When I returned the truck I explained this to one of truck maintenance workers, and he did a great job to understand the problem, and then went to work to fix it.

Stephen K. 
Évaluation :
3

The person at the counter seemed like they didn't want to be there and was not very customer friendly. Everything else was as expected but a change in attitude would get y'all 5 stars.

Marc L. 
Évaluation :
5

I was in and out pretty fast so I can't really suggest any improvement.

William S. 
Évaluation :
3

Equipment windshield was not clean enough to allow visibility. Car Trailer was not functioning properly because truck fuses were blown. All issues were remedied easily.

Wade M. 
Évaluation :
5

The truck was all over the road once I hit like 50 mph. Also the alignment was out and was pulling to the right. Transmission didn't seem to want to shift out of third gear so it held it around 3-3,5 RPM- no matter if I was easy on the throttle or not. Prices were good and staff was nice.

Mohammad R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ben R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Navid A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Curtis B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jody A. 
Évaluation :
5

Very quick and easy to return the truck

Calvin W. 
Évaluation :
5

Fast and friendly and helpful. Thanks.

Mike R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Taiquan N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher M. 
Évaluation :
5

This is one of the best stores in austin. Great customer service, always friendly, and always willing to help out. Would totally recommend anyone to come on down to u-haul.

carlos R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keyla V. 
Évaluation :
5

after hour dro[ off

David S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Darrell C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PRAJAK K. 
Évaluation :
5

Everyone was so very nice and pleasant.

Melony Z. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jerry W. 
Évaluation :
5

The hours were listed on the internet inaccurately so when we returned the truck, we expected the office to be open but it was closed. Then we were unsuccessful at returning the truck online. We left the truck and the key but my husband made a special trip to the office the next morning to make sure the truck was signed in. Bad website experience.

Otto F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roberto E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff M. 
Évaluation :
4

Double check the keys open all doors. Passenger side would not open with key.

Mark A. 
Évaluation :
5

This was a standard rental location. Top tier service here!!!

Mark A. 
Évaluation :
1

Reservation was second time the truck promised was not available. Rates were different than original contract. Over charged and authorization unexplained 7 times. Hours after I returned the truck they then sent another invoice for amounts different than I turned in. I was even charged for more gas when I returned it with the right amount. Josh was excellent. Ericka was as well when I turned it in but there was another female unaware of the situation and was the rudest girl ever. I will never rent Uhaul ever again and I am disputing all the charges with my credit card. I never signed or agreed to any of it.

Jaclyn S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Antonio C. 
Évaluation :
1

My boyfriend originally booked online to pick up the Uhaul on Friday. He had never gotten a confirmation so he called to see what was the status of the truck and the woman on the phone said that they did not have a truck available. My boyfriend said that it said it was guaranteed on the website and the woman said "it is guaranteed that you would get a call". Then she said that the truck is guaranteed or Uhaul will give us $50. She said that she would refund $50 to his account but he used a credit card so it was unclear how the refund would be sent since his card had not been charged. He then asked if he could schedule a truck for Saturday and the woman said she would not help him reschedule and hung up. He called again and she told him that she would not be rescheduling for him and hung up again. I decided to call and book a truck for Saturday. I was not asked how long I wanted it so it was booked from 5:15pm to 5:15 am. I then called Friday night to extend the time to 1:00pm and the woman on the phone told me she could not do it and that I would have to call in the morning. I called in the morning to extend and the new woman on the phone said that someone had already extended my time to 1:00pm and I was good to go. When I went to pick up the truck the woman who wouldn't even look at me and was just typing on her computer told me that I had to return it at 5:15 am and I told her I called and extended it and she said she did not have availability so I had to return it by 9:00am or I would be charged. Service was awful. I had never worked with a company that had such poor service and with members on staff that were outright rude.

Samantha S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDDIE G. 
Évaluation :
4

na

Morris H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Xiaojie Z. 
Évaluation :
4

The service was terrible. One young lady that I spoke with was not helpful at all and she was extremely rude. I would not want to come back to this location due to poor customer service.

Kevin W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH T. 
Évaluation :
1

They not professional I return the truck 1 hour 15 min late and I get charge for the complete day,and they exposing me that until I receive the receipt about and hour later when I call back the manager and other lady really rude whit bad actitud not doing business whit them in the future

Benigno P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James A. 
Évaluation :
5

Thank you great service

sukhadev V. 
Évaluation :
4

I paid $137 for 4 hours is ridiculous. Not happy at all with that. Will not rent here again!!!!

Tourquoise H. 
Évaluation :
5

The folks are super nice.

DAVID B. 
Évaluation :
4

I was quoted 30 dollars and the total was almost 40 dollars more. That's my only concern.

savannah C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Carega R. 
Évaluation :
5

The staff helped me put my car on a flat tow bed. I drove myself from Austin, TX to Anchorage AK and my car did not move. I did not have any flat tires only a crack in my windshield due to the long snowy 90 hour mountain drive. Both the truck and tow bed performed excellent driving on the bumpy, snowy roads. We got stuck in bad weather but this U-haul did not fail us. She started up in the cold weather when it was 10 degrees outside in the Yukon. I am very pleased we made it to Alaska safely. Thank you, Lorraine Anderson

Lorraine A. 
Évaluation :
1

Horribly rude staff.

Martin B. 
Évaluation :
1

For picking up the truck, I can say it was smooth and normal process. But for returning truck, I got extra fuel service charge even i returned same level of the fuel. I believed the staff or agent made a fake report on the sheet. I rented 17ft truck which may have 10MPG al least. I drove less than 35 miles and did re-fueling 4 gallon just before the returning. The extra charge must be remove or return to me

David Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUIS L. 
Évaluation :
4

Make the drop off box visible. Not a whole in the wall.

SHEKINAH J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Liandro E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Vito G. 
Évaluation :
5

I have to say this time i picked up my truck the staff all were really helpful and friendly. I opt for the self pick up but had a few glitches at drop off the staff were prompt out and about right on time when i picked up and dropped off greeting me ready to help. Today i had a excellent experience.

Stephany D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William M. 
Évaluation :
5

Pickup staff was coordinated and seemed like happy workers. Coordination at the delivery end was iffy and did not inspire confidence. All the separate charges seemed silly. Just pay for the whole package once. The lady driving the donkey to deliver at the end of the shipment was professional and wonderful. Her name was Lisa and she gets bonus points for her attitude. She was great.

Lisa R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Natalie S. 
Évaluation :
1

Train all front desk personnel on proper customer service skills…which is VERY much lacking at least at this location

John K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jesse C. 
Évaluation :
3

U-Haul online reservation didn't respect or maintain my choice of location or truck size. This is the third time this has happened. I will never use UHaul again.

Douglas B. 
Évaluation :
4

The customer service is always outstanding but the fees outweigh the “cheap daily cost” of renting the vehicle.

Endrew R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darrell G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kyle M. 
Évaluation :
4

Location was lightly staffed, but very friendly.

John L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sarah S. 
Évaluation :
3

The rental of the trailer was a complete disaster. I rented from a location near my house that said it was available. A couple of days later I received an email telling me to pick up at ANOTHER location 30 minutes away. I went to that location and they did not have the trailer there available. Nobody knew where my rental was. I was instructed to go to a 3rd location another 30 minutes away. They finally had the trailer there to pick up. Nobody contacted me about all of these changes. I made the rental request several weeks ahead of when I needed it so, there couldn't have been a surprise that I was coming to get the thing. U-Haul completely and utterly dropped the ball on this. Wasted hours of my time trying to locate a trailer that should have been ready for me to pick at my local store in just a few minutes. No words for this Mickey Mouse operation. Plus, no "I'm sorry" or discount for the inconvenience. I'm really glad I don't have to rent from this dumb company often. I wished there was an alternative.

Robert O. 
Évaluation :
5

I could have used better instructions for returning after hours.

Kathryn I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

roberta D. 
Évaluation :
3

Trailer they rented me had expired tags. The trailer did not pull straight and the license plate light was out. Make sure trailers are road worthy and ready to be pulled.

Nathan M. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

angela A. 
Évaluation :
3

Representative was rude

malcolm C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ronald B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David S. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Kori S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carlos C. 
Évaluation :
1

When I arrived at the closest location to my home I was told I couldn't drop off the truck there. I stated to the person at the desk that I was told at the pick-up location I could drop off the truck anywhere in Austin. He gave me a piece of paper with the highlighted phone number to call to see where I could drop off the truck nearest to me. Once I arrived there it was a breeze, but the whole experience before then was a nightmare. I will not use uhaul again for any of my traveling hauling needs.

Candice G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diana D. 
Évaluation :
1

Rented a Cargo Van for 2 hours, everything went great. The next day I got a call from a very upset employee stating I had not returned the van. When I returned their call a woman told me it was a mistake, and it is all squared away. I then found a $240,63 charge to my bank account still waiting to be reversed. So because of an error that has nothing to do with me, my money is in limbo. Very disappointed.

Tracie R. 
Évaluation :
5

I wasn't aware when I booked online that the appliance dolly might not be available. It needs to clearly state if one will or won't be available at the booking times. Manager made it right and I re-booked for the next day, but it was frustrating. Manager, or the person I worked with, was very professional and good.

Robert W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jack S. 
Évaluation :
5

The gentlemen at this location were very nice! I hated the internet part on the whole experience. I tried to rent the van with the 24/7 share after hour they could never verify me and it tried like 3-4 times. When I called the last time I told the representative I wanted to pick up at 5 and drop back off at 730. Their response was so you want to pick up at 730? I said no I want to pick up at 5. And your representative said so you want to pick up at 730? My response was no at 5. Their response so pick up at 730. To the point of me giving up and saying sure 730. And then your representative asked when I wanted to drop off and I said 5. 10 minutes later I logged into my reservation and changed it to what I wanted it to be. Then when I trying to upload pictures to dispute things like the fact that I found the van backed into another van and there were scratches all on the inside. I would upload the pictures and write my comments then hit the next button and it would just make me start that page over again. What finally made it go to the next step was I approved all the pictures. So all that was a little frustrating bit other wise the experience was great!

Christine V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Don S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bruce W. 
Évaluation :
5

The customer service at this location is excellent!

Harrold E. 
Évaluation :
5

Everything was perfect! All of the employees were doing such an outstanding job. Erika and Dave were tearing it up behind the counter! Sergio was cleaning and parking trucks left and right. It seemed to me like Tommy was training and guiding a few new employees how to safely load a car onto an Auto Transport. Such a great environment for the customers and employees!

ALEXIS D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John S. 
Évaluation :
4

Na

DAVID M. 
Évaluation :
1

Terrible experience, I was locked out from my storage after my move in, around 8pm I came to unload my truck and no one over the phone in customer service was able to help me. This girl Diana from customer service was extremely rude and did not even want to listen to me and my issue, she was trying to shrug me off with an excuse that it's storage closing hours. No one was available to unlock it for me. I do not understand what was the issue. Na apologize received, no compensation received, everybody acts like this is the best customer service they can provide.

SAFIYYA H.  |  Premières impressions 
Évaluation :
1

I ask staff to auto renew my storage fee monthly, but they do not.

Haoping L.  |  Expérience générale 
Évaluation :
5

Erika at the front desk was great and super efficient!

Varunesh G.  |  Premières impressions 
Évaluation :
2

The lady that worked on 3/6/22 did not offer me the correct unit for a 1 bedroom. Had to go in the office several times to switch units because she had no clue about the size unit needed. She gave me small units. Went to different employee and ask for a unit that I could fit a large couch , queen bed. 2 TVs , boxes and so on in order for them to have an clear understanding of a unit that is big enough for a 1 bedroom. Then I paid for a dolly and it wasn't in the truck. Had to move all my things without a dolly from upstairs. Worst experience I've ever had at Uhaul.

Latoya B.  |  Premières impressions 
Évaluation :
1

We closed out because our unit was broken into and vandalized. The place is not secure-there are no cameras or monitoring

NIVEDITA N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ibrahim M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adedapo O.  |  Expérience générale 
Évaluation :
2

Door to my storage building was locked and had to wait 20 minutes for someone in the office to come unlock it. This was during access hours and the building should not have been locked. There are always long lines in the office and it moves very slowly.

Lauren L.  |  Expérience générale 
Évaluation :
4

Answer to Q#4 - Most times yes, sometimes no. Most interactions have been friendly. But one person gets stressed when it's busy and you can tell in their answers, attitude, and tone of voice. A deep breath and a smile before responding will help.

Mark C.  |  Expérience générale 
Évaluation :
5

Easy to sign up and immediately use my unit

LAURA T.  |  Premières impressions 
Évaluation :
5

Tommy at the front counter is a real swell guy. I got the impression that he could take care of anything I need with no hesitation. Great facility!

Luis A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kapricia d.  |  Premières impressions 
Évaluation :
5

I really enjoyed my experience with this Uhaul location. As soon as I walked in the door, I was greeted immediately. Even though the employees were with guests, they acknowledged my presence immediately. I was greeted by Junior. He was attentive to my needs & answered all of my questions. He took the time to explain everything so that I understood what I was responsible to do. I felt like a valued customer throughout my experience. I would definitely recommend this location to a friend or family member. The facility is well taken care of. Even the restrooms were clean. Thank you for clean restrooms!

TABRINA H.  |  Expérience générale 
Évaluation :
5

Everyone did a great job

WILLIAM R.  |  Premières impressions 
Évaluation :
2

Staff are very nice! Storage unit is old, levers rusty. Rat trap within unit. When moving in a commercial truck was parking in front of many unites, washing out the truck back. H/M was the company. They moved the truck after a short wait but left puddles of water in front of our unit. So, we ended up tracking mud and extra dirt into the unit, needlessly. they should wash their truck elsewhere.

TORRY S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MILES T.  |  Expérience générale 
Évaluation :
5

Always a great staff. Ready to help and go the extra mile.

nathan s.  |  Premières impressions 
Évaluation :
1

Storage had a rat problem. All my furniture had rat droppings and rad urine on them.

Workneh M.  |  Expérience générale 
Évaluation :
5

I've always enjoyed using UHaul and this was no exception.

Bill K.  |  Expérience générale 
Évaluation :
5

I've always liked the UHaul staff at this location. They've always been helpful at winnowing through the options for storage, trucks, car carriers, and the cost for it all.

Bill K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RON S.  |  Expérience générale 
Évaluation :
2

I got stuck inside your gate, I didn't receive an email or text about my storage contract. No one was around to get assistance.

Shanita M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PJ J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elyse K.  |  Expérience générale 
Évaluation :
5

Thank you for striving to help me and making the task of moving a success.

richard l.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH F.  |  Premières impressions 
Évaluation :
5

The general manager helped us park our fifth wheel in storage. He was over the top helpful and friendly. Thanks to him again.

Karen S.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

MARQUETA D.  |  Premières impressions 
Évaluation :
5

Such wonderful staff. They were so helpful. It was a pleasant and easy experience, and very affordable. I will use this facility again!

shirley B.  |  Expérience générale 
Évaluation :
1

Customer service sucks and lied about pricing promised one price when got there was 20$ more very unprofessional!!!!

Robert F.  |  Premières impressions 
Évaluation :
1

Two break-ins in two weeks. No camera footage, and no additional security. No leads as to the culprit. Not secure, massive gaps in protection and locks were pointless as the latches are flimsy and we're simply broken off instead.

MAES M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nelda G.  |  Premières impressions 
Évaluation :
4

I was told that it was a five day rental and was quite surprised to see I was charged for two additional days. I returned the trailer on Monday morning and had I know that I would be charged $88 for two days I would have made other arrangements to unload on Monday. I also rented a storage unit and when I went to unload the unit had been vandalized so had to wait for a U-Haul person to repair the three walls that had holes in them. So waiting for that cost me extra. Smh.

lisa p.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUPE R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Derek B.  |  Premières impressions 
Évaluation :
5

I was worried about doing everything online but the process was easy!

Monica M.  |  Online Move In 
Évaluation :
3

I had out door storage and there was a problem with crickets a lot of dead crickets that I had to clean out of the storage I rented. I was not happy about that, but other than that it was a good experience.

Cherry B.  |  Expérience générale 
Évaluation :
4

In going through the boxes that I have moved out, I am noticing water damage on a high percentage of them. Not sure if it was from last years winter freeze or what. I did notice a broken board near the ceiling. Looks like I am going to lose at least 50 % of the things that I had stored. Management is great and the facility is easily accessible. Facility is in a good location and is well lit at night. I am a bit disappointed though that there are no dumpsters at the facility.

Ella M.  |  Expérience générale 
Évaluation :
5

The best storage facility and staff by far. Everyone was so friendly and professional. Getting my storage was a simple and quick process. Staff was so helpful in making sure I had what I needed.Check in was so smooth. As soon as your drop off your truck/trailer they're there to receive it. They inspect and deep clean them right away for next customers. Very very professional staff.

Tiffany M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles B.  |  Expérience générale 
Évaluation :
3

It's hard to cancel any pre-existing orders like when you upgrade storage. It's difficult to get in touch with anyone at the actual storage unit, via email and telephone.

Cassidy G.  |  Online Move In 
Évaluation :
5

The folks at this facility were top notch, and we would consider using them again for storage, or any other rental needs.

Brent E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark C.  |  Premières impressions 
Évaluation :
4

.

Jose A.  |  Premières impressions 
Évaluation :
3

Everything went smooth until i returned the truck ..the women with green hair was very rude ! Unacceptable attitude to have with customers .

David H.  |  Premières impressions 
Évaluation :
5

Alysia Jenkins is one of your most excellent employees, very courteous and helpful, maximum raise! :-)

Charles B.  |  Premières impressions 
Évaluation :
5

The customer service was immaculate! Thank you for very being so helping with each of my moves and recommending proper size unit with great budget. The manager was also kind and offered us cool beverage after long move during hot weather.

CAROLYN S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Catherine G.  |  Expérience générale 
Évaluation :
5

I had a last minute eye emergency that caused us to cancel the 26ft truck but we still needed the storage room. Not only was the phone staff helpful w the change of plans, the on-site person was so kind and also helpful. Five stars all day long! This is 2 weekends/rentals in a row of great service. Well done.

Jamie C.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

RAVON G.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ray c.  |  Expérience générale 
Évaluation :
5

I don't understand why there is a limit as to when I can go to the secured location. When I initially rented i couldn't get there with my first load to store while the facility was open (the office), but came back before the secure area closed the unit they assigned me had a lock on it. The next morning the worker was awesome and helped assign a new unit. I work late so, the timing for the secured units was difficult to work with. It would be nice if it were 24 hours, there are cameras to assist so I don't know why this cannot be an option.

Tanya K.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

sarmad h.  |  Expérience générale 
Évaluation :
2

My experience at the facility was great and good customer service. However, I needed follow-up on closing my untit and could not reach someone or get someone to call back after several tries....very frustrating.

ROBERT K.  |  Expérience générale 
Évaluation :
5

Excelente

EDILIA C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

patrick m.  |  Expérience générale 
Évaluation :
5

We received outstanding help at the front desk and with our stage unit! 11/10 experience

Penelope A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chanel H.  |  Premières impressions 
Évaluation :
2

I moved from another facility sight unseen because of the website pics and the prices. I was able to order the storage unit online. NO WHERE on the site did it say I would have to wait 30+ minutes to have the unit made ready upon arrival. NO WHERE when making the reservation for the unit did it show a photo pf the actual unit. I was HIGHLY disappointed. The staff is miserable, unfriendly, and has zero idea on how to staff properly or communicate with customers. From the initial signing of the paperwork and getting the card access thingy to the final call to confirm I had a zero balance and was moved out, this location is subpar. I've been inside the office 6 times total and every time there was a line of customers, no one greeting people, and staff unhappy. Once an employee (with a neon green and blue wig on) was cussing in the store to another employee. Its the closest Uhaul for rentals for our company so we will keep coming back for that... Unless we find another moving truck place but the storage lasted less than a month and we moved it out. It was not good.

TONYA C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

antonio a.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

james n.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bradley S.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

joe s.  |  Expérience générale 
Évaluation :
3

The manager was nice

CHERYL ANN B.  |  Premières impressions 
Évaluation :
1

i rented a unit f48 from a store in austin, i just shipped items via uhaul to boston, first the box was late to be picked up. still not in boston, and when the box left facility in austin, i had one item left in storage, they charged me rent for june and thru away my stuff in unit, no call . nothing. so i paid rent for the month for nothing, no call to see if i was still using my storage, i need a reason. thanks wesley williams

WESLEY FERDINAND W.  |  Expérience générale 
Évaluation :
5

Have used U-Haul at 12611 Research Blvd in Austin several times for several moving and storage needs the past five years and they have always been professional and helpful. Highly recommend this location and manager Lisa Mitchell and staff.

Montgomery U.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Abdoulaye O.  |  Online Move In 
Évaluation :
3

I requested a facility between Rutledge and downtown, yet they reserved a unit way north?? Surly there was one available closer to where I requested.

gloria b.  |  Expérience générale 
Évaluation :
3

Understaffed I waited for an hour on the phone

Elizabeth B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VENKATA PRASANNA P.  |  Online Move In 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Tony M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura L.  |  Online Move In 
Évaluation :
2

I had a break-in into my unit less than a month moving in. There were some glaring security flaws such as a bent gate and less-than-secure access door. And there are other ways an intruder can still come in if the Staff could walk around the perimeter.

Kenneth B.  |  Expérience générale 
Évaluation :
5

I love the facility and the gate and extensive security cameras , but AM NOT happy at all with the access hours at this facility. Just rented two units and more than likely won't be staying very long due to the access hours. Web site boast 24 hr access but when you get there you find out your restricted to the times you have access to your units.

Thomas G.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kevin E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BARBIE E.  |  Expérience générale 
Évaluation :
5

We haven't rented a local storage unit in 30 years and could not believe how quick and easy U-Haul makes the process. Also easy in, easy out, they provide the lock, and the units are amazing and cheap! So glad we found them!

Kelly L.  |  Online Move In 
Évaluation :
3

I went to my unit 24 hours after signing the paperwork and there was a little green lock on my unit. Mean while I have a truck full off stuff to put in my unit, it's getting dark and I have to deal with a lock on my unit the first day I signed the contract. Not cool, not convenient. Good thing I'm a contractor and had the tools to remove what shouldn't have been there in the first place. Let me know why that lock was put on there please. Thank you corey

corey s.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Socorro A.  |  Premières impressions 
Évaluation :
5

Your staff that was working that day, are friendly and very helpful. Merci!

Jesus C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shonda W.  |  Expérience générale 
Évaluation :
5

This store is awesome! All the staff super friendly and helpful. Mrs. Lisa is awesome.

gary h.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Ronald B.  |  Premières impressions 
Évaluation :
5

👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻

gabriel r.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fred N.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

lee y.  |  Expérience générale 
Évaluation :
2

Never pick up phone and has trash all over too

Dustin F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nothabo D.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Antoinette H.  |  Expérience générale 
Évaluation :
5

Your service is great. It is simply my need for your service went away. And in tough times that was an easy expense to trim.

william k.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Justin H.  |  Expérience générale 
Évaluation :
5

Lisa and her team are always helpful and courteous. I have used this facility for storage and u-haul rentals for the past year. I couldn't be happier with the services provided.

Brian D.  |  Expérience générale 
Évaluation :
4

On busy weekends, it would be useful to have more people working. I was there on a Saturday, and there was a long line and only 3 employees at the entire facility. The line was frustratingly slow, especially for folks who did everything online and only needed to pickup a key, etc.

Richard S.  |  Premières impressions 
Évaluation :
1

I put my belongings in storage because I had no room in my temporary residence. When I went to pick up my belongings on the day I was moving to my permanent residence, many of my boxes had gotten wet and there was evidence of rodent droppings as well as insects inside boxes that had gotten wet. I had to come back three times to go through and salvage what I could, transfer to other boxes, spray for insects to ensure I did not transfer to my new home. I ended up throwing out four large trash bags of my things that were in questionable condition. To ensure I was not bringing insects into my new home, I had to place the boxes I did keep and transfer to new boxes, in my garage and use an insect fogger 3 different times until there was no sign of insects. I was a loyal customer but would never use this location to store anything ever again.

Diana R.  |  Expérience générale 
Évaluation :
5

Please forgive me for writing this sooner. I was so blessed to have met the manager at this location. I'm not sure of her name, but she is African American. She was so nice to me, and it really warmed my heart that she showed compassion toward me. I will never forget her. I just wish I knew her name!

Antoinette H.  |  Premières impressions 
Évaluation :
5

Ms Lisa Mitchell is the best. She gets it done like no one else, super helpful, she deserve a promotion a raise give it all to her!

JUAN V.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

AMANDA S.  |  Expérience générale 
Évaluation :
5

Excellent, my experience with Uhaul was amazing from start to finish. I rented a truck online in Austin TX and picked it up in Boca Raton FL, this was all during the Covid-19 Hoax and let me tell you...they were amazing. When I went in to pick up the truck they let me upgrade the size of truck-trailer for free and they gave me and extra 4 days for FREE!!! on top of that they also gave me 30 days storage at their Uhaul Self Storage facility in North Austin. Really nice people with amazing customer service. WELL DONE and Kudos to the organization. I appreciate you all. Anthony "I wasn't born in Texas but I got here as fast as I could"

Anthony C.  |  Expérience générale 
Évaluation :
5

Staff very friendly and professional.

Douglas R.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen K.  |  Expérience générale 
Évaluation :
5

They were extremely nice to me, they even upgraded my trailer to a bigger one, gave me a couple extra days to get back to Texas and even gave me one month free storage. Amazing Customer Service. The best part of the experience was the trailer itself, it hitched on the back of my truck and was smooth sailing the whole trip from Florida thru major storms along the way. I was even able to take the trailer up to 80, 85 and even 95 MPH. Solid.

Anthony C.  |  Premières impressions 
Évaluation :
5

Friendly and helpful folks running the office. Convenient location to store our business items.

David R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diego C.  |  Expérience générale 
Évaluation :
2

I was billed for a whole month and did not even stay there and to top it off it started off as mine and he took over

Tycin T.  |  Expérience générale 
Évaluation :
5

Friendly, helpful, and quick service!

Leila P.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

GERTRUDE J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ibrahim M.  |  Expérience générale 
Évaluation :
5

The lady that took care of us was great very nice 👍

LORRAINE G.  |  Premières impressions 
Évaluation :
5

Staff was extremely helpful!!!

ANDREW JAMES D.  |  Premières impressions 
Évaluation :
5

Staff was friendly and easy to work with and the pricing was excellent. The facility was clean and the storage unit I rented was really maintained well. Will definitely recommend to others that may need a temporary storage solution.

Mike W.  |  Premières impressions 
Évaluation :
5

Friendly and helpful staff

Greg M.  |  Expérience générale 
Évaluation :
5

You were professional and courteous. Thank you.

ROBERT S.  |  Expérience générale 
Évaluation :
5

Very friendly, helpful and convenient

Jeffery B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Georgia J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ibrahim M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael S.  |  Premières impressions 
Évaluation :
5

Keep up the good work

DALE R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott M.  |  Expérience générale 
Évaluation :
5

Quick service with friendly and competent employees!

Richard R.  |  Premières impressions 
Évaluation :
5

I never met such a gracious and friendly staff at this location and they were unbelievable and I would recommend them 100 % over and over again anybody I run into that would need Storage or Uhaul

LORTETTA P.  |  Expérience générale 
Évaluation :
5

Very helpful staff.

Greg M.  |  Premières impressions 
Évaluation :
5

Very easy. At one point there was a bloom of crickets which made a bit of a mess. No other challenges though. And I'm 6'3" and I bumped my head on the ceiling in the unit whenever I was in there.

Jonathan E.  |  Expérience générale 
Évaluation :
5

could not have been better the storage sign up and move in process at the austin truck drop off and storage unit at the same facility was great

William D.  |  Premières impressions 
Évaluation :
5

I had a storage unit there for about 14 years; no problems and security was good.

DENNIS B.  |  Expérience générale 
Évaluation :
4

I had a lot of issues with accounting but other than that had a good experience renting from them. Merci.

CHEVELLE M.  |  Expérience générale 
Évaluation :
2

Our unit had thousands of dead crickets and it smelled like there was a dead rodent in the trap. We should have been notified that the facility had a cricket infestation. Disgusting!

rebecca h.  |  Expérience générale 
Évaluation :
3

The staff was nice and courteous, but I was disappointed that the larger climate controlled storage was on the second floor with no ramp/elevator. Seems like a massive oversight in design.

Benjamin A.  |  Premières impressions 
Évaluation :
4

Seamless... Easy to deal with.. No hassles.. Friendly staff

YOGEESH K.  |  Expérience générale 
Évaluation :
4

Everything was easy and safe storage of items.

Kristen K.  |  Expérience générale 
Évaluation :
5

My experience was super thanks to the courteous and efficient staff! Thank you so much. Uhaul-rocks

Frankie S.  |  Expérience générale 
Évaluation :
1

I've called the main number to provide detail

Chris P.  |  Premières impressions 
Évaluation :
5

Very helpful and nice

LINDA I.  |  Premières impressions 
Évaluation :
5

Having to take pictures of previous damages rather than inspecting the truck before signing was a little inconvenient. A lot of folks have a tight schedule to keep!

Ryan P.  |  Expérience générale 
Évaluation :
5

Helpful and friendly staff, I can say that one of the best stocked store on the moving business.

María Teresa G.  |  Premières impressions 
Évaluation :
4

Great and friendly service. I was very pleased.

Frankie S.  |  Premières impressions 
Évaluation :
1

Could not get through for more than 20 minutes. Customer service was not able to tell based on your records if my box was delivered. Movers were told my box was at my apartment and did not show up.

Hannah F.  |  Expérience générale 
Évaluation :
5

Good.

Kyle B.  |  Expérience générale 
Évaluation :
5

Extremely helpful and efficient staff that took care of my needs without drama or delay.

don o.  |  Expérience générale 
Évaluation :
2

My things broke on transit

Peter K.  |  Expérience générale 
Évaluation :
4

my only recommendation would be to fix the drainage issues around the back open storage area, gutters may help alot in reducing waterflow. in front of my rental space the gravel was quite washed away

SEAN J.  |  Expérience générale 
Évaluation :
3

Staff was very friendly and helpful but they often didn't follow through after our phone calls I had many scheduling issues every step of the way. UBox drivers were both exceptional

Ezequiel C.  |  Expérience générale 
Évaluation :
5

The staff is always very friendly and helpful

Corey h.  |  Premières impressions 
Évaluation :
5

Merci.

Wade P.  |  Expérience générale 
Évaluation :
3

The staff was not very friendly nor helpful, with the exception of Nisha. She picked up our empty boxes and was super responsive, polite and helpful !

Amy M.  |  Expérience générale 
Évaluation :
5

They were AWESOME Thanks guys

Dena D.  |  Expérience générale 
Évaluation :
5

I did not actually visit the location. I got this survey because I used u-box for moving, the service for which was excellent (other than a 2 hour delay on delivery timing; NBD given x-country move!)

David K.  |  Expérience générale 
Évaluation :
4

Great service, even when I reserved a wrong sized unit, the team was quick to resolve my needs.

Chris H.  |  Premières impressions 
Évaluation :
5

Very good customer service and even stayed a little late to make sure I was able to get my storage room taken care of and super helpful!!!

Barbara W.  |  Premières impressions 
Évaluation :
5

I will always pick uhaul on my first choice

angel r.  |  Expérience générale 
Évaluation :
5

Thank you for the service rep who explained everything and helped us rent the truck and storage unit.

Amy F.  |  Expérience générale 
Évaluation :
5

x

Kristen K.  |  Premières impressions 
Évaluation :
4

Everything fine. Mix up with fees in account & was corrected quickly. Thx.

ROBIN V.  |  Expérience générale 
Évaluation :
3

Reception Agent was rude to all customers, a lady was literally crying from the experience

JOSEPH M.  |  Expérience générale 
Évaluation :
5

great people

hugo c.  |  Expérience générale 
Évaluation :
5

My belongings were safe and secure for the 2= years we were there!!

SAM H.  |  Expérience générale 
Évaluation :
5

The staff was very helpful, especially the General Manager.

Deborah B.  |  Expérience générale 
Évaluation :
4

Na

kathleen j.  |  Expérience générale 
Évaluation :
3

Facility seems typical, the staff were fabulous! Could not determine if property as well lighted as it was during the day.

JoAnn F.  |  Expérience générale 
Évaluation :
1

Poor service, made an already difficult move, almost immpossible

Michael H.  |  Expérience générale 
Évaluation :
5

Very friendly and patient.

Gary S.  |  Réservation 
Évaluation :
5

Great staff, very helpful, would use their services again

JULIE E.  |  Expérience générale 
Évaluation :
4

very helpful and professional

Christian h.  |  Expérience générale 
Évaluation :
5

Great service!

Linda E.  |  Expérience générale 
Évaluation :
5

They were very helpful and answered all of my questions. I had a lot of questions, too.

marry a.  |  Réservation 
Évaluation :
5

No complaints whatsoever. Honestly this location gave the best experience I've had with moving and storage rentals in general. Merci.

Phillip F.  |  Expérience générale 
Évaluation :
5

...

RENA M. P.  |  Expérience générale 
Évaluation :
2

Feedback.

Charles W.  |  Expérience générale 
Évaluation :
5

We had the pleasure working with some great U-Haul Staff that were understanding, flexible, and professional during our move.

Marcello B.  |  Expérience générale 
Évaluation :
5

L

Hugh S.  |  Expérience générale 
Évaluation :
5

Thanks

bartholomew k.  |  Expérience générale 
Évaluation :
1

I had the worst experience. My reservation dates were messed up multiple times and I did not get my pod until a day late. It made me late to my family reunion. I want a refund. Very, very unsatisfied.

Morgan S.  |  Expérience générale 
Évaluation :
3

We visited the UHaul on a rough day for the employees. Their computer system was down. This is stressful, but the manager snapped at my husband and told him he was "too busy" to fix their mistake.

Carolyn R.  |  Expérience générale 
Évaluation :
3

No call to schedule dropoff. Left crates on large trailer without notice, complicating unloading and taking up excess space. One ramp came without locking pins. Didn't pickup empty crates on schedule.

Jennifer H.  |  Expérience générale 
Évaluation :
5

Very helpful staff during a very busy time. It was much appreciated.

LINNA D.  |  Expérience générale 
Évaluation :
1

I called and spoke with a representative who told me that there was motorcycle storage on site and that I would be able to ride my motorcycle up to the storage facility and store it. This was not true

eric f.  |  Réservation 
Évaluation :
1

They gave the wrong U box to movers, they delivered it to us 13 miles away and they had to go back and get correct box

julie g.  |  Expérience générale 
Évaluation :
1

I am extremely disappointed with the service Uhaul provided and will never use it again. Many things went wrong during whole process and the manager still hasn't contacted me back to hear my concerns.

Sara S.  |  Expérience générale 
Évaluation :
3

Staff were mostly helpful and I'd recommend the UBox service to a friend only because I didn't have to transport my furniture myself. Getting my box out of storage was an unnecessary ordeal.

Rachel D.  |  Expérience générale 
Évaluation :
5

Very considerate staff. Called me to let me know my granddaughter had not properly locked my unit. So appreciated!!

FRANCIS IRENE S.  |  Expérience générale 
Évaluation :
5

.

ALYSSA W.  |  Expérience générale 
Évaluation :
1

Entire Ubox process was a mess. Delivered incorrect boxes initially. Have submitted a longer customer service complaint.

Jennifer Z.  |  Expérience générale 
Évaluation :
3

Long distance ubox move and received excellent customer service at the beginning. At the end we had a potential safety issue with where one of the uboxes was placed and the agent refused to help us

arlene t.  |  Expérience générale 
Évaluation :
1

PLEASE!!! I've made phone calls and tried to pay online!!! WHERE IS MY ACCOUNT!!! I WAS ON HOLD FOR 24 MINUTES!!! AND THERE IS NO OPTION TO PAY MY BILL ONLINE!!! HELP! I HAVE BEEN CALLING DAILY

JUDY W.  |  Expérience générale 
Évaluation :
5

The driver who delivered my U-Boxes was great to work with.

Robert J.  |  Expérience générale 
Évaluation :
2

You put a $250 hold on my credit card for three weeks. I had to have my bank manually remove it.

Todd B.  |  Expérience générale 
Évaluation :
2

Returned Ubox but Mgr Chris charged for storage & no contract! He stated huge lock but box is not ours! We will never do business again! Disputed w/bank!!

Karyn R.  |  Expérience générale 
Évaluation :
5

Everyone at this location was very compassionate to with what I was going through. They all told me not to worry and take as long as I needed. Chris is the best GM. Susan goes above and beyond.

Blondell R.  |  Expérience générale 
Évaluation :
1

U-Haul could not set up a timely delivery had to wait an extra two days for appointment and they still failed to deliver on that date .

kym k.  |  Expérience générale 
Évaluation :
1

Failed to deliver boxes on the agreed-upon date & time TWICE! Delivery date set up was two days later than wanted and Uhaul failed that delivery date . Box was broken and lock was off & 2 hrs late

kym k.  |  Expérience générale 
Évaluation :
5

The staff there is very kind and helpful, I totally recommend this location, the guys there do an excellent job specially Susan.

Christian Israel C.  |  Expérience générale 
Évaluation :
5

I really like the staff here; they're friendly and helpful. The place is really clean and I would use this facility again.

Vivian H.  |  Expérience générale 
Évaluation :
5

I did not actually visit the facility as I had a U-Box delivered. The lady with the truck and representatives on the phone were incredibly friendly and helpful

Charles C.  |  Expérience générale 
Évaluation :
1

No one in there smiles I wish I would have taken pictures:northeast side of the building- It looked like a refugee camp Parking and traffic flow are horrible and there where large roaches in unit.

Xavier B.  |  Expérience générale 
Évaluation :
5

Everyone was very friendly and helpful

JASON G.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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