Customer Reviews for U-Haul Moving & Storage at Rexdale Blvd

6375 évaluations

240 Rexdale Blvd   Toronto, ON M9W1R2
(W Of Kipling)

(416) 740-9963

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(416) 740-9963

240 Rexdale Blvd
Toronto, ON M9W1R2
(W Of Kipling)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

You guys are doing great but you to do more because there is a little lapses sand that can be fix.

FAWZI M. 
Évaluation :
1

Truck pulled in late then it wasn't cleaned but we were told it was cleaned ,after complaining it was cleaned properly. The gas level was incorrect I complained and was told it no big deal . The form said 3/4 it was actually 5/8

Charles G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Javid P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Adam S. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

IMAD P. 
Évaluation :
1

This was a re-directed pick up location. Took 1 1/2 hours to get truck. Agent could not find my reservation, then said I was too late even though order was placed 5 days ahead, then said no 10 ft trucks , tried to rent me a van but too small, she thought I was renting a pick up truck even though order clearly said 10 ft truck. Then she realized I was the “one way rental” then everything fell into place. While serving me, she was also helping her other agent who was being belligerent to another customer, and answering the phone, and managing the number if customers in the store. Truck worked fine and after hour truck return worked ok via the app, once I figured out how to use it!

Andrew M. 
Évaluation :
3

It would be awesome if there was a way to reserve the loading dock since there is only one at the facility. We had to wait an hour to unload because someone else was already there when we showed up.

Martina H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANGUSA T. 
Évaluation :
2

It was Saturday the busiest day for rentals and only 2 out of 4 on staff. I filled out everything online including the online check in only to wait 30 minutes in the store and do the whole process again.

JOERG R. 
Évaluation :
4

Improve on the wait time to get to the rep

Nevil C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Reginald B. 
Évaluation :
5

Dean is great.

Bruno P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

VICTOR D. 
Évaluation :
4

nothing - service was top and i will come back for any rental

CHRISTOPHE V. 
Évaluation :
5

Everything was great and thank you

R M. 
Évaluation :
5

Update your soft & hardware. Pain in the but to do online booking then have to redo the whole process when picking up. A frequent renter/ customer system would be handy. Might streamline some of the process

Paul B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tawfiq A. 
Évaluation :
1

I made the reservation 30 days before and went to on site to confirm the reservation one week before picking up. On tye day, i arrived at 6:30 in the morning and was the first to be served. The staff checked the system and there was no reservation on my behalf. I presented the reservation number and she told me she couldn't do anything and gave me two options. that I call the call center or wait for the manager. I waited more than thirty minutes and the manager arrived and told me that she didn't have a truck for me and that I could leaving. I found it tremendous impolite to speak as well as a client. I told her that because she is a manager and not to blame for what happened, she would have to solve my problem because I had a document in hand proving my reservation. after more than 1:30 she solved it, but I got unnecessary nervous. you need to train your managers that in cases like mine, they need to solve the client's problem and not send them away

Joao Paulo T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

HAN R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tyler V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dunstan E. 
Évaluation :
3

I did not rent a uhaul, not sure why I got the reservation and now this survey. Please look into this as I did not rent any vehicle.

Kimberly T. 
Évaluation :
1

It took me 3 hours to get out with my prebooked trailer. A full hour waiting in line and then 2 hours of complications. Trailer was late in, hitch issues, waiting for peoples lunch to end to help. Then being almost charged for things I didn't rent. Staff were pleasant enough, this is a scheduling/backend issue. Drop off was quick & easy thankfully.

Heather S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Agene T. 
Évaluation :
5

Service à la clientèle

Drusilla O. 
Évaluation :
5

Good service

INDERJITSINGH P. 
Évaluation :
1

By Both the agent and manager were Very rude, insulted me multiple times. When I asked for their names, they refused to answer. They said if we don't have 2 phones, we can't rent. I rent from Uhaul very often, and have never had an issue. This location staff were very bad to me, will never return.

DJAMEL B. 
Évaluation :
2

Your website is difficult to navigate. I was transferred from one location after my order and all documentation had to be reuploaded. The location also would not let me drop off the truck earlier than contracted for at another location

Javcor Inc Tom J. 
Évaluation :
1

This was by far the worst costumer service experience of my life. Although I completed the only check in, I still had to stand inside in line for 20 minutes. Then, when I arrived to the desk, the employee casually informed me that the service clerk in training who was left to her own devices at the desk next over had rented my trailer out from under me 15 minutes prior. It was at this point where everything needed to go differently. No manager came to speak to me. Immediately, I should have been apologized to and no apology was forthcoming. Basically, I was told to sit in my car and wait. I ended up calling U-Haul and a costumer service agent took care of the problem and did the reassurance. A new trailer was procured and the phone agent sent me back into the store. I was dismissed by the original desk agent because she was on a personal call on her cell phone and I had to go to the agent in training. At this point I'm angry. I asked to speak with the manager and no manager came out, despite the fact I could hear him talking in his office clearly. I had reserved my trailer for 3:30, and it is 4:45 at this point. I asked for reimbursement for how lateness and poor communication. The trainee was so confused and alone with the other girl still on her personal call that I was forced to pay more, I had paid via the online check in, to be able to leave and start my job. I am going to be calling head office on Monday and I will speak to someone about this. I also plan to leave a scathing review on Google, Yelp, and a number of social media outlets to warn people about how terrible this location is run. Quite frankly, U-Haul should be embarrassed that this location is tied to the U-Haul brand. This is a plight on your business and I highly recommend someone cleans this location up. I don't know how any costumer could possibly be having their needs met here. It is a first rate disaster and all employees, especially the site manager, should not wear the U-Haul brand on their shirt. The experience could have only been worse had I been hit by one of the trucks.

Christopher E. 
Évaluation :
5

Good service!

DAVE N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DARRENROBERT D. 
Évaluation :
2

The waiting line up was disaster only one lady was taking customers and others was speaking on the phone took me 50 min to get the truck ... it has to be arrange and everyone in lune were complaining about it !!!...

GORGES L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

doug L. 
Évaluation :
3

Cashier told me to go to my car & grab my visa. Literally took 30 seconds when I came back she clocked out & went home. Lol what? The other cashier was so nice. She restarted & complted my reservation. But like who tells a customer go to their vehicle & ends their shift? She didn't even tell me she was leaving or handing over my file to the other cashier. Big yikes imo. The lady who completed my reso, she was extremely courteous & professional.

Omar F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAVID R. 
Évaluation :
4

Helpful polite staff

Michael S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Brian M. 
Évaluation :
3

Ive used this location a few times, and it always takes for ever to rent a trailer, every time it takes minimum 30-45min in the store waiting even if there are only 2 or 3 people ahead of me, ive noticed that even tho 3 or 4 of the girls are working counter when ever there is a serious problem with a customer they all need to stand around and achieve nothing while the line of customers gets longer and longer. In the past ive even said to them while waiting in line, do all of you need to work on this problem, or can one of you please help use rent the equipment we need, to the applause of the people in the line behind me

Samuel S. 
Évaluation :
5

The gentleman who greeted me at drop off was great, nice, friendly, polite, working hard. Kudos!

BRIAN J. 
Évaluation :
3

There is always a line up there. Even though I wanted to check in online, the website still sent us inside to finish the process. I couldn't even check in front my samsung phone..I had to use an iPhone. The when I realized I need to extend for another day, again..couldn't do it online. Had to call and wait in phone queue for 20 min. I did like the customer service that took my call though..he was friendly and fast. Took care of my request quickly.

Jaswinder M. 
Évaluation :
5

The equipment is cleaned the customer before me should have noticed that the wheel alignment is off and reported this to the store they rented it from. I reported that the alignment is off on the truck. This is a very good location to rent from the staff are very helpful and very customer service friendly that they go the extra miles for the customer.

JENNETTA L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darren D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Aurelio D. 
Évaluation :
4

Little confusing inside when all I needed was my key. Website said skip the line and get your key. That was not evident inside as I had to ask an employee where the line was just for keys. She did get my key quickly but again not clear for others who just needed they key versus folks in the line looking to place their order. All else was very good.

BRADLEY J. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

April H. 
Évaluation :
5

Great service

DANIABRIENIA LAD E. 
Évaluation :
5

Thank you to Everton for great support from the moment we arrived til all set to go. His professionalism, customer service excellence, knowledge and experience helped a lot. Well done!

RODERICK M. 
Évaluation :
5

Everton provided exemplary service and support as did Deene and Charmaine - BRAVO! And thanks to the entire always-excellent team here. Outstanding always!

kathryn M. 
Évaluation :
3

In fairness we dropped off the truck at a chaotic time. Many people dropping off at the same time so it was hard for the staff to running things smoothly.

STEPHEN K. 
Évaluation :
1

Ensure the use of proper communication. They literally have my truck away, we tried to use Truck share portal and the price was 200 $+ higher than my original reservation price. While I was waiting in line to get that sorted out they gave my truck away! And I have to wait about 3 hours total. Please staff up at the end of the month, there were only two people working the desks and it took forever.

Ashley H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

VLADIMIR I. 
Évaluation :
1

The app doesn't work. Couldn't complete my check-in and froze before the process was done - had to redo in the store. The process asks for my license twice which doesn't make sense. My rating is for the overall client experience which is absolutely horrible with an app that doesn't work.

GORDONPAUL G. 
Évaluation :
4

Give full info re text explaining taking photos before we leave the site. We missed this. Took our own photos instead. Most info was very well explained.

RAQUEL C. 
Évaluation :
2

First of all i booked for Dancaster location in Thornhill, but i was asked to pick up the van from Rezdale Blvd location which was 50 Km far from me and i had to pay extra for every single km. Also I received GUARANTEED confirmation for Dully which the staff told me there is no dully and they don't have any dully remained. What is the email guaranteed confirmation for? Not satisfied!!!

Mohammadhossein K. 
Évaluation :
3

Service is veeery slow. Everything should be automatic 49 minutes of a unnecessary line and paperwork to check docs I already sent online. I do t know how you guys still exist on this pandemic. Employees have no Motivation and are not engaged to get things done, Competition will eat you in no time.Your business model as is will disappear in 2-5years. Wake up to 21st century

LUCIANOGD O. 
Évaluation :
2

It was in dispicable "4 FOUR ATTEMPTS TO RENT " a simple tow dolly 1st X computer system down... what they do before them ?? why no could written rental ?? 2nd 3 rd X's " REFUSED ME !! WTFrig saying my vehicle no could tow !! FU !!! it was rated for 7 260 lbs tow capacity yet vehicle i was to tow it door sticker said vehile was 4 800 lbs ...WAY UNDER my tow limits !! rewps still refusing to rent to me !! so i had to do it online >>> it too gave me a hard time and again at check in rep gave me a hard time SO i even took my owner manual in to prove it !!! finaly 4 trips n a lot of wasted fuel that is at 1,20 $ a litre is deplorable sad wasting of my fuel n time this is again as stated dispicable BS enuf said mega ticked off

stephen W. 
Évaluation :
5

all frendly workers

ANGUS T. 
Évaluation :
1

Very unorganized and super rude. Made me take the sign out of the window and run around looking for the equipment

MICHAELAMARIE H. 
Évaluation :
4

Very good service.. thank you

VALENTIN ENRIQUE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kostiantyn M. 
Évaluation :
1

I ordered a 15 foot and got a 10 foot

ALEXANDERMICHAEL B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRUCE G. 
Évaluation :
1

Your company offers the worst customer experience I can remember having. From spending four hours on the phone trying to book a truck, to being completely disrespected at the store by a pompous store employee or manager, To a frustrating and glitchy website experience when returning the truck after hours, then having a rude customer service representative and manager at the Phoenix contact centre while trying to return the truck at 3 AM in the morning. All around, and garbage customer experience. I'm only writing this review because I'm curious to see if somebody will actually read it and respond on what is the final leg of this terrible customer journey.

Simon M. 
Évaluation :
2

Hire personnel on the desk that have any education at all. Teach them people skills. Don't blame the customer for their poor performance. I will never be back to this location.

petter F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN B. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Darren M. 
Évaluation :
1

Maintain the vehicle! do an inspection!

Georgii K. 
Évaluation :
3

Arrived just before closing, but everyone wanted me to self-check out. The process was acceptable

David S. 
Évaluation :
1

I was told that I could return same day and yet I was charged 2 days so in total I paid over 300 with fuel a total rip off !!! Never again !

SHANE V. 
Évaluation :
2

Worst customer service. The lady at the counter is Rude! She do not know how to treat customers.

Ramesh M. 
Évaluation :
5

I did not encounter anything I would change.

Craig P. 
Évaluation :
1

Horrible customer service

Arthur J. 
Évaluation :
1

The daily rate of a cargo van went from 19,95 $ to 89 thats border line scam. + ridiculous wait time.

Serge K. 
Évaluation :
1

This was the worst experience I have ever had at a uhaul in my life. It took 45 minutes for me to be able to pick up my truck, making me late to move. The staff was incredibly rude to the customers, making them wait while they had their own personal conversations. Telling people rudely to get out because they have no trucks. 3 people in the store, and only one was handling pick ups. When I went back to drop off my truck later, I waited 15 minutes before being acknowledged while the two employees were talking about how to use the phone properly. I will never be using this location again; nor will anybody that I know.

Andre D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gurjap S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ASIF R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DANTE P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ASHISH P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Farshid F. 
Évaluation :
5

I don't observe any thing that I should suggest at the time. I must recommended the good customer service from (female manager )and other staff members .

Dave M. 
Évaluation :
1

I received extra cleaning charges and an after hours charge. I followed all directions I was given to drop after hours and leave the blankets inside the trailer. The trailer was clean. I was not given information to check the trailer in online. I'm not happy with the communication at this location. I have disputed the charges but the process seems designed to deter me from doing this. I will be leaving a negative review online as well.

Edmund M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shamsher R. 
Évaluation :
1

Bad customer service. They cleaned the car before they let me pay for my rental. I waited there over an hour to pay. And on top of it I got attitude maybe it's because I'm the only person in there that is Caucasian!

johnathan S. 
Évaluation :
2

I can't understand why it takes so long to deal with each customer and why there is only one person working behind the counter.

Arunas P. 
Évaluation :
3

Service was very slow and scattered.....

HEIDEMARIE G. 
Évaluation :
1

The truck was dirty and dhe front glass was very dirty as well. And crazy think is that they told me the charge of the truck was 16 $ for 800km trip.

Gentjan H. 
Évaluation :
1

This was an absolutely awful experience. No one answers the phone and when they do you are put on hold for extended period. Ex. Before going to get the trailer I needed to call to see if they had a receiver in stock. I waited 10 min and then decided to drive up anyways. 40 min later, standing in line I was still on hold. I said to the attendant do you want to take my call or can I talk to you directly. She saw that my line was on hold. I did on line check in. Well nothing on file, no D.L. CC payment so we had to do it regular. Chap in the yard who helped hook up the trailer was AWESOME - Glen, helped extensively with getting my connection right. Upon return I waited over 15 min at the designated drop off spot. No one came to see me. I went in to the office to look for help and went back to my vehicle and waited again. No one came so I went and dropped off where I hooked up, stop back in the office and left my contract because I could not stay nor had an appetite to wait in line in the office to drop off. I called later in the afternoon to ensure I was checked out and my cc was charged accordingly. Overall a terrible experience with no sense of customer attentive service. Your busy, people come because they have to not because they want to, no choice in the market. I normally don't spend this much time offering feedback but the Rexdale office, well I would never use again. I have used the stockyards in the past, which was better. But that would be a low bar to be above Rexdale.

Gregory V. 
Évaluation :
5

Thanks to Shamara Johnson for great service! Merci!

David A. 
Évaluation :
4

Equipment should be oiled and greased (trailers) ratchets and Jack winders should be turning smoothly.

Jeffrey N. 
Évaluation :
2

Long waiting and Some customer service representatives don't seem like they would like to work there.

Maiwand M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BENZY K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KENNETHB W. 
Évaluation :
3

I wasn't happy when picking the trailer. The employee who was being trained didn't start seeing people until ten minute from sitting on the stool. She was busy talking to her fellow employee and I'm pretty sure it wasn't work related. After she finished she was helping me and then she again was talking to her co worker at which this time was work related. However; her service was satisfactory. Other than that the prior day I was helped by a gentleman and he was really polite and helpful. The person who helped me hook up the trailer was also very helpful. I think in general this location has improved a lot since last visited. Keep it up I'm 2kms away from this place.

Mario F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenu B. 
Évaluation :
1

person at the counter not clear with information. parking lot when trying to drop off truck at night there was a big party going on with very loud music

Jesse R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANGUSA T. 
Évaluation :
3

Unfriendly staff , unsmiling most of them, and not interested in helping the customers beyond minimum talk/interaction to get to end point . Totally unmotivated and seemed like existing not living beings at this location. I do not expect this review to be forwarded to higher management or be taken seriously since U Haul is doing good as s corporate and this will be a non actionable feedback (disgruntled customer)

PUNEET S. 
Évaluation :
1

Your employees and the management. There is no customer support overthere. Manager lady called Dean was very rude and doesn't care anything about customer rights. The other employees are blind to see that customer is right they're bunch of uneducated people you should check on there. I am never gonna rent anything from there again. I will tell everyone I know to don't go there. They're slow , rude and irresponsible.

Bora T. 
Évaluation :
4

The most frustrating part of this whole rental was being told the day before pick-up that we had to go 50 kms away from our original pick-up location to get this truck. It added unnecessary time and wasted mileage to the move.

Kevin A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael A.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

shashank c.  |  Premières impressions 
Évaluation :
5

Dean, the Manager, is amazing. Very professional, understanding, cool as a cucumber. I saw her de-escalate a situation and she handled it like a pro. U-Haul has a gem of an employee in Dean. Dean - thank you for taking care of my business needs. Shoaib Ahmed

Shoaib A.  |  Premières impressions 
Évaluation :
1

Lots of mice in the unit, you wait forever for service when going into the building because the staff is not trained properly.

kearl P.  |  Expérience générale 
Évaluation :
5

Excellent staff, good storage

ASHA H.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Victoria M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

melanie H.  |  Premières impressions 
Évaluation :
5

My only comment is a person blocked direct entrance to the "unloading area". I am a senior citizen and found it difficult to unload my belongings. He didn't move his vehicle to make our job easier. The frustrating part for me is that he was still there after we had unloaded and left.

Robert K.  |  Premières impressions 
Évaluation :
5

Very nice teller at the counter and she was very helpful and pleasant.

joseph y.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

phillitia p.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hailey K.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RAMONA R.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ELVIS L.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lina F.  |  Expérience générale 
Évaluation :
1

Bad experience number 1. They cut my lock off without my permission number 2. The uhaul truck ran into my truck and messed it up and lied about it because the driver was driving recklessly and I had to call the police just to get information from the driver

Shemerd H.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

GARY K.  |  Expérience générale 
Évaluation :
2

Only one of the 3 staff members working behind the desk knew what they were doing. She had to help the 2 others with everything. 3 people were in line in front of me and I was next it took 25 minutes for me to get to the check out desk and another 20 mins to get the keys to my storage unit. The staff is very slow and is unable multi task. This location is convenient however I would not recommend others this time. I did appreciate the staff member resetting my swipe card when it was not done done properly the first time and bringing out a rodent trap out to me at the storage unit. All other U-Haul locations were able to use the online reservation info however I had to fill out a paper copy at this location.

Andrea D.  |  Premières impressions 
Évaluation :
3

Would have liked to see a confirmation email that the rental has been completed.

Thomas H.  |  Expérience générale 
Évaluation :
5

Management and staff were very helpful and friendly. A very special thank you to Mrs. Dean the manager and service associate Kadine,! To the service "truck technicians ( "you know who you are") A great big thank you for the jokes, laughter, smiles & assistance!

JULIETTE C.  |  Expérience générale 
Évaluation :
5

Staff friendly and helpful despite covid restrictions

Daniel D.  |  Premières impressions 
Évaluation :
5

Staff was a pleasure to assist and manager available to assist when requested. Merci les gars!

Marlon W.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

GUISEPPE JR G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

OMOYENI A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christa H.  |  Expérience générale 
Évaluation :
1

The manager of this facility is extremely arrogant and rude - always! She may be efficient but has absolutely no manners or people skills.When problems are brought to her attention she gets temper tantrums.

Tara R.  |  Expérience générale 
Évaluation :
3

Rat droppings all over the unit

Mellissa S.  |  Expérience générale 
Évaluation :
1

It took well over an hour to get our trailer. Hooked it up and brake lights didn't work. Staff slowly tried to fix them and an hour later said they were "tired of this"...all the while not communicating with us. Then offered a trailer at a facility at least a half hour out of our way. We asked for a truck then instead. Were given one another 1/2 hour later reluctantly with very rude staff. Our kids even commented how rude the staff were.

Jane P.  |  Premières impressions 
Évaluation :
1

The manager that at Storage facility was soo rude and also she wouldnt show me the locker inside the building or either allowed one of her stuff to show me I haven't seen a manager as rude as her in my life the funny thing is she wasnt only rude to me but also to her own stuff.

Najibulah M.  |  Premières impressions 
Évaluation :
5

I would like to thank all the staff for all cooperation

ABDULRASHID A.  |  Expérience générale 
Évaluation :
5

CV 19 has shut den tje world...UHaul saved me by being open in these times n gave me both a truck and storage facility whn nobody else was open..life saviour! thank you-etobicke staff @ uhaual..:) steve-Lowe-Toronto,Canada

stephen L.  |  Premières impressions 
Évaluation :
1

Some of the staff were very helpful and easy to talk to, but the store manager was horrible. Screaming at customers and twisting peoples words, I was there for 2hours trying to get a storage unit and Ive seen enough encounters from the manager with other customers horrible leader to be leading a team

Bryan C.  |  Premières impressions 
Évaluation :
5

Staff are amazing! Bernice

Bernice P.  |  Premières impressions 
Évaluation :
5

Mrs Dean and her staff are professional. Friendly and very helpful will most definitely recommend.

darcell w.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mi-ji c.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BORNIFACE S.  |  Expérience générale 
Évaluation :
1

Avoid this place at all costs. Unprofessional. Unfriendly. Unhelpful. That about sums it up!

KATIA C.  |  Expérience générale 
Évaluation :
4

Above asking what they provided at Rexdale. My gratitude runs deep for the manager respectfully and staff at rexdale. Thank yu

George D.  |  Expérience générale 
Évaluation :
1

The worst customer service ever. I had to chase the manager for days to get an issue resolved. The staff move so slow, put you on hold for hours and breached my privacy.

Tarek Y.  |  Expérience générale 
Évaluation :
5

Good place and good service

JAVIER RICAURTE A.  |  Premières impressions 
Évaluation :
5

Very helpful and accommodating when picking and making sure that the storage unit was clean for us. Very pleasant people to deal with.

GORDON M.  |  Premières impressions 
Évaluation :
5

Mark went above and beyond! My helper didnt show up. Mark saw me crying and helped load the truck. Totally above and beyond! I couldn't have done it without him. I hope uhaul recognises Mark!!!!

Deborah R.  |  Expérience générale 
Évaluation :
3

Thank you!!!

Ruben B.  |  Expérience générale 
Évaluation :
4

Good service thanks

Judith G.  |  Premières impressions 
Évaluation :
5

uhaul has always treated me with the utmost respect and for that i have a deep bond to them. p.s.thank you from the bottom of my heart.

RENE M.  |  Expérience générale 
Évaluation :
4

I had a storage unit for quite a long time. Over that period, the facility was always clean and well kept. While I did not often have any interaction with staff, when I did, they were quite helpful.

LOIS S.  |  Expérience générale 
Évaluation :
1

You cancelled my 26 foot truck rental just 2 days before I was to pick it up, forcing me to get an last minute rental. I've emptied my uhaul locker that I've had for 6 years. Will NOT recommend UHAUL!

RYAN V.  |  Expérience générale 
Évaluation :
5

Friendly and professional in dealing with costumers

Lucila C.  |  Premières impressions 
Évaluation :
4

No comment

Joaquin C.  |  Expérience générale 
Évaluation :
5

U-haul storage is clean and has room temperature. I do recommend to people who need storage, especially, important items that need to be clean and kept at room temperature. Sam T.

SAMUEL T.  |  Expérience générale 
Évaluation :
2

**Abuse to customer parking!* staff uses (customer paid parking only) for own needs. No snow plowing in main lot, access doors were blocked several times, Chaotic and poorly monitored loading zone.

Renee K.  |  Expérience générale 
Évaluation :
5

Very helpful and friendly staff.

megan p.  |  Expérience générale 
Évaluation :
3

Uhaul is very disorganized When you need help you have to wait and beg but dont get Uhaul is not authorized to access my account but took money without consent Staff can be rude Not enough space

Scharla W.  |  Expérience générale 
Évaluation :
5

Great customer service . Had problems with card and they solved the problem right away.

Reinier F.  |  Expérience générale 
Évaluation :
5

Great customer service and they are very understanding. I recommend to everyone around the world.

Eseosa O.  |  Expérience générale 
Évaluation :
3

used facility several times will be back next year

JIM M.  |  Expérience générale 
Évaluation :
5

Very clean and secure. Free from pest. Available dollies to help move your stuff. Worth the price.

erickson e.  |  Expérience générale 
Évaluation :
5

The Rexdale U-haul team was efficient, helpful and professional. The female manager showed all of the positive qualities one would expect in a manager of a facility with a diverse range of customers.

Diana A.  |  Expérience générale 
Évaluation :
4

No problems.

george b.  |  Réservation 
Évaluation :
5

One of the best staff

augustine w.  |  Expérience générale 
Évaluation :
4

customers having difficulty in parking, all spaces used to park own vehicles rest area is made as self storage

Aji mathew j.  |  Expérience générale 
Évaluation :
3

Parking is limited especially around the entrance and storage loading area. I always have to wait for a vehicle to leave before getting a parking spot.

Jessica A.  |  Réservation 
Évaluation :
5

All good!!!!

jose e.  |  Expérience générale 
Évaluation :
1

I was charged an extra month after I had moved out on 15th before my auto renewal on 17th. I've told the staff and even rented a uhaul truck! And NO REPLIES. I was with them 3 yrs. UNPROFESSIONAL

JOANA B.  |  Expérience générale 
Évaluation :
5

Very great and friendly service

sasha r.  |  Réservation 
Évaluation :
1

Customer Service need serious improvement, it took 45 minutes for us to get our rental cargo van. Very disappointed.

Jaspreet B.  |  Réservation 
Évaluation :
1

My storage room wasn't even available... misleading and not up to date information on website! Lucky I showed up in person to set the storage room up before bringing my truck load of stuff with me.

Mary grace B.  |  Réservation 
Évaluation :
5

Had a horrible trip but the staff were so pleasant and healpfull it really made the world not seem like such a bad place :)

Douglas M.  |  Expérience générale 
Évaluation :
1

From the time I picked up the you box to the time I ended the transaction the staff was rude and unaccommodating. I put in a complaint call and it was never call back. Totally disappointed.

Dana B.  |  Expérience générale 
Évaluation :
5

Great customer service from staff. They were helpful, knowledgeable and polite. The environment was clean and the storage space was decent.

angella r.  |  Expérience générale 
Évaluation :
1

Staff at this location clearly hate their jobs! Sharmaine looked annoyed when I walked in, took 40 min to check me in, only inside unit available, movers waiting with a full truck, mngr Dawn is a joke

christina p.  |  Expérience générale 
Évaluation :
5

Great place to rent from, superb value for the money. I have rented from all the big guys, Ryder, Budget, Penske, etc and you WILL pay at least double or more in price and wait in line too.

leslie m.  |  Expérience générale 
Évaluation :
4

Friendly and very helpful staff who went out of their way to accommodate my needs.

Conlief L.  |  Expérience générale 
Évaluation :
1

Two of the female staff were very rude, arrogant & extremely unprofessional. They were Shamara Johnson & Shermaine Charles. However, the manager Dean and staff Jeffrey Alas were friendly and helpful.

MOHAMMAD Y J.  |  Expérience générale 
Évaluation :
5

Everyone is friendly and professional excellent customer service at its best .

CARTIER S.  |  Expérience générale 
Évaluation :
5

merci

Pierre V.  |  Expérience générale 
Évaluation :
5

Very friendly staff. The manager is always available for questioning and advise.

sally k.  |  Expérience générale 
Évaluation :
5

The staff was excellent and helped me out when I was in need.

venatia b.  |  Expérience générale 
Évaluation :
4

We are satisfied 90 %

LUIS G.  |  Expérience générale 
Évaluation :
4

The staff is always super friendly and "chill" which is nice since it makes moving/dealing with your storage less stressful. Thank you for everything!

CHANELLE G.  |  Expérience générale 
Évaluation :
2

The staff were extremely unpleasant and very unwilling to assist customers. I hope i don't have to use your facilities again. I've been using you guys for sone time and this time it wasn't a good.

GENA R.  |  Expérience générale 
Évaluation :
5

excellent location, easy access, great price

IVICA S.  |  Expérience générale 
Évaluation :
4

H

David O.  |  Expérience générale 
Non reviews have been submitted for this location.

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