Customer Reviews for U-Haul Moving & Storage at Ridge Rd

6 484 évaluations

1875 E Ridge Rd   Irondequoit, NY 14622
(Between Goodman and Culver Rd)

(585) 467-8330

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm

Services dans cet établissement :

Pour nous contacter

(585) 467-8330

1875 E Ridge Rd
Irondequoit, NY 14622
(Between Goodman and Culver Rd)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

I love this location, everyone is very nice and helpful and I don't go to any other locations except this one and I definitely recommend this location to anyone who needs a Uhaul and I appreciate everyone who works there…

HELEN R. 
Évaluation :
1

The address has two separate locations for storage and trucks. It was hard to find the trucks location. No one was available outside to take my returned truck (I was instructed to wait outside for someone). I waited a long time. The attendant could not find my reservation and said I was at the wrong location, and then later found my reservation. I asked for a receipt, and the printout had no payment amount (it showed 0 $).

Charlotte C. 
Évaluation :
5

Easy peazy!Courteous,well trained staff

John S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHN V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James S. 
Évaluation :
4

The appliance dolly and pads were not provided, although I paid for them

Brett R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREW D. 
Évaluation :
1

I was supposed to pick the uhaul up in Irondequoit. When I got there, they said I only had it for 4 hours which I reserved from Friday till Monday. So they said I had to go to henreitta to get one. I was not happy at all!!!

Lewis P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

wendy P. 
Évaluation :
5

I don't know everything went OK

JACQUELINE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jordan B.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

LEWIS T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH S. 
Évaluation :
4

Left light didn't work and one of the winches didn't work.

Mark P. 
Évaluation :
5

You guys at the location are great but U-Haul is always a pain in the ass. I set a reservation for 8 AM at a different location. Get left a voicemail right before it's too late to call back saying my new reservation is for 3 PM now at this location. Send an email - get a reply at 6 AM saying I can pick up at 10 AM, after I had already pushed all my helpers back to later in the day. Just a mild cluster-f like always. Cheers.

DOUGLAS B. 
Évaluation :
2

I stopped by just before close to go over the return, but realized I hadn't filled it with gas yet. The guy behind the counter said he'd still be here when I got back, but when I returned, he waved me away, and left. I had problems returning with the phone app, so I was charged an after-hours fee, and the damage that I received the truck was initially charged to me as a damage fee. Everything worked its way out and was refunded once I opened a dispute with UHaul corporate, but Kyle Miller and the folks behind the desk were not very helpful up front. It all could have been avoided with much better desk presence and customer service.

Matthew P. 
Évaluation :
1

The u-haul pick up location on 1875 E Ridge road was awful. Poor customer service. They gave a truck with a damaged tire. I brought the truck back and they told me to call road side assistance. They didn't even bother to try and find me another truck saying it was out of their hands. I was on hold with customer service for over an hour trying to find another truck while also waiting at the u-haul location for roadside assistance to come fix the tire. I was moving from Rochester To Albany NY over 200 miles. If I was on the highway and the tire blew it would of caused a serious accident. I am very displeased with how they handled the situation.

George D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lois T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALBERTHER M. 
Évaluation :
4

Was a bit disappointed with my return experience, in particular the fuel gauge piece. The rep attempted to charge me for not returning the rental with the same amount of fuel...literally had to show him a photo I took of the gauge when I signed for the vehicle (was hoping not to need it believing the obvious mere visual inspection would suffice).

mike P. 
Évaluation :
3

I wasn't upset with the location but maybe there was supposed.to be a dolly and there wasn't we had to buy one when we got 30 mins away!

Anna C. 
Évaluation :
5

Great staff and very friendly. Super fast pick up and drop off. I highly recommend this location.

Holly K. 
Évaluation :
4

Make sure your equipment is fixed properly. One of the tail lights was being held in place with electrical tape.

STEVEND C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAVIER P. 
Évaluation :
5

This time U-Haul actually gave me the time and location that I reserved. I was very surprised they didn't screw me over again.

HUNTER H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CAROLYNOTT C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher D. 
Évaluation :
3

The return after hours app was extremely unfriendly. I worked on it in a dark parking lot, alone and feeling very insecure for over an hour. My primary problem was that I had locked the vehicle and put the key in the drop box. In fact, I had already gone home before I discovered the instructions on my phone. I returned and followed instructions the best I could.

LINDA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heather A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darlene B. 
Évaluation :
1

Pickup location did not even know their own policies. I felled the tank back up to previous fuel level and was still charged for gas.

Stephen F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert K.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marcia B. 
Évaluation :
5

The staff was friendly and courteous! Very well versed and knowledgeable of the system and the equipment. The staff hooked up and unhooked the trailer. Great job by all. I would highly recommend this location!

Daniel C. 
Évaluation :
1

Do not still from gasoline go check the tank haw mach have and charge the right whit need you you need as

Ramon U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KAREN R.  |  Expérience générale 
Évaluation :
3

Truck was dirty and felt unsafe to drive. There was a loud noise and vibration when I stepped on the gas. Clicking sounds when going slower speeds.

Jodi M. 
Évaluation :
5

Smart efficient staff with good sense of humor

Eric O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rachel D.  |  Expérience générale 
Évaluation :
5

The cab of the van smelled like tobacco. There should be non smoking vehicle available.

gina H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONNA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ramona R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ramona R. 
Évaluation :
5

Employees were great - paperwork went smooth.

Curtis H. 
Évaluation :
5

Fine experience

Arnold L. 
Évaluation :
5

Excellent service

Angel M M. 
Évaluation :
5

They have a lot of equipment and trucks and any kind of trailer at this site and the staff is excellent would recommend this u-haul to everyone

JOHN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MONIQUE F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JENNIFER SUE L. 
Évaluation :
5

Staff helpful and efficient. Overall experience excellent

KEVIN R. 
Évaluation :
4

One thing about clean. The inside windshield was filthy, but I gave it a bit of Windex and micro-fiber and it was fine. Everything else about the equipment was excellent. Got the job done.

WILLIAM F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALBERT Z. 
Évaluation :
5

always accommodating, thank you.

Amy E. 
Évaluation :
5

I had a longer wait than expected as staff was dealing with several problem customers ahead of me, but when it was my turn that were courteous and expeditious about getting me on the road. Return was very easy.

Clayton C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cynthia N.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharon D. 
Évaluation :
1

The virtual approval was difficult . I wish I knew they would need multiple contacts to reach out to on my behalf . That was difficult at 5:45 am completely blindsided. Finding the truck was also difficult . Had to stay on hold for 25 mins which made my reservation late. Will never use this again

Wendi D. 
Évaluation :
5

The manager was very helpful and I have always had a good experience at this location!

Stephen S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERTD R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Anderson B. 
Évaluation :
3

I overfilled the gas tank but there was no financial recognition of this and in fact I was charged another 2,56 $. Not good but oh well...

JOHNOLIVER K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EMILY S. 
Évaluation :
3

The vehicle I rented broke down 2x and I ended up having to abandon on a major expressway and lost a full day of moving. My 26ft truck was replaced with a 10ft truck that created 3x the work and mileage incurred. .

RICHARD L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholas S. 
Évaluation :
3

One staff member who was so busy I was left with the truck. The truck turned out to have dog hair in the cabin and was hard to judge the vehicle based on the small pictures on my phone.

MATTHEW R. 
Évaluation :
2

Very rude customer service

iesha l.  |  Premières impressions 
Évaluation :
5

Nice customer service

SHARON W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHARON W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary F.  |  Expérience générale 
Évaluation :
4

Check the tires

sharon H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

VALERIEA J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KIMBERLY T. 
Évaluation :
1

I was charged fees that were not explained . I didn't receive a receipt until 2 days later , recent was sent to a different email then what was given. I was charged twice for the same equipment, I called in to address these issues and extra charges an had a guy in customer service answer the phone and blame everything on me an was very rude . His name in my email after he finally sent it said KYLE MILLER. After KYLE MILLER argued with me back and forth instead of listening to my issues I asked him to transfer me to a supervisor he then hung up on my IMMEDIATELY. I have never dealt with this type of disrespect an poor treatment from uhual an it will affect my booking with uhual ever again I was very unhappy with the service I received an would like to speak to someone in a supervisor position ASAP!

SHAQUANLEVAR B. 
Évaluation :
5

Super competent and friendly staff, quick and efficient.

DAVID M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert B. 
Évaluation :
4

Store employee was great, expedited my mobile checkin process when I had been waiting too long. I rented a 9' van and it smelled of cigarettes and the alignment was off to the point I had to keep it slightly to the left to go straight. Not having power mirrors is also unsafe especially for me im 6'7" tall.

Joshua D. 
Évaluation :
5

Gentleman who checked me in was very nice and I was early for my reservation was very accommodating. Merci.

Amy E. 
Évaluation :
2

Staff was inconsistent with information and caring about customers. Some signage poorly informs and staff knows that but doesn't change it.

Jocelyn A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WILLIAMFREDERICK M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Barbie R.  |  Expérience générale 
Évaluation :
5

Clean, quick, and friendly. Can't think of any improvements

Lee E. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Nathan R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FERNANDOLUIS M. 
Évaluation :
5

Simple easy drop off. Greeted in the parking lot by staff and dropped off the trailer without ever having to go inside. So easy!!

William G. 
Évaluation :
5

Helpful and friendly staff! Simple to reserve and pick up! Merci.

Kaitlyn C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Talitha P. 
Évaluation :
4

You can train your clerk on good customer service. He was downright rude and unfriendly.

Alane G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Nicholas F. 
Évaluation :
4

I would like to give the manager Dave from Ridgeway U-Haul a lot of credit. He took care of me after I was in a situation. I would definitely go back to Ridgeway and East Ridge U-Hauls again. East Ridge employees were also very accommodating.

Thomas A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LINDSEYM S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melinda H. 
Évaluation :
4

The trailer was pretty banged up but perfect for what I needed.

DALES B. 
Évaluation :
5

Be sure to have the equipment we rent available as soon as we open a reservation like the auto transport.Last time I rent one I open a reservation 2 month prior to the day I will use it and the day before I need it U haul call me telling me they don't have no auto transports availables for me.I get so mad.

Jose L C. 
Évaluation :
4

You need to have more than 1 employee working especially when you know it's gonna be busy. The poor guy working was running around like crazy and the line was at 1/2 hour long.

DAVIDMOSTYN P. 
Évaluation :
1

Hey Kevin. Not sure how my experience differs from others but others but I constantly had mice in my unit for almost the full 4 years I was there and they nested in my rug, carpet tiles, packaged tv wall mount hangers, tub/box of hand tools and memorabilia and had feces all over the place that ruined a floor lamp and required me to clean everything I had in storage from my 2 bed apartment. I filed a claim with Joshua Buzi at repwest and they said they would get it to local managers to review. Can you tell me how that is going? I would like to be compensated for the items that were ruined trusting that my possessions would be safe at your location. Its not much. I handled most of the issues with my own sweat equity which was actually very tough and big job that I was not planning on doing. I will wait until I hear back before I review further. As of right now, this is my review for you. Merci.

chris s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DARLENEA A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GUY V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erisbel G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Allison M. 
Évaluation :
2

There was no greeting. Employees were mostly interested in conversing with fellow coworkers than customer. No one asked of my experience.

Andre D. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

WILFREDO C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelly R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tabatha T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREW K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda V. 
Évaluation :
2

The person who helped me when I got the truck was nice, but it was downhill from there. Got in the truck and the entire cab smelled like cat urine. My boyfriend is allergic to cats so the ride was unbearable for him he chose to ride separately. Returned the truck an hour early and made sure there were no messes (swept up back of truck) and accidentally put a little bit more gas in it than when we picked it up but that was my oen fault. Returned the truck and had to call customer service because I wasn't texted a receipt like I said I would be. Then I was charged over 35 $for gas even though my original paperwork (when i got keys for truck) showed that I returned the truck with more gas than when I picked it up. Customer service was helpful, but now I am having to wait for a refund for the extra amount I was wrongfully charged. I am not very well ofd and that 35 $is a huge amount when I needed it for school supplies for my kids! Had an awful experience!

Justina W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lamont H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce M.  |  Expérience générale 
Évaluation :
5

Store manager a gentleman and helpful and is completely knowledgeable

Robert C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tatyana F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandra V.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael P.  |  Expérience générale 
Évaluation :
3

The reason I answered "No" to question #5 is because I found rodent droppings and what appeared to be urine on several of my items all of which I had to discard. I didn't keep food in my unit and I tried various recommendations which still didn't keep the rodents. I have been advised to file a claim.

Shannon S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael P.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Robert C.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rosalind R.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Nicole G.  |  Expérience générale 
Évaluation :
5

Everyone was very helpful with anything I needed, my things are safe and dry. It was a huge help to have this unit when I moved into a new home. Merci!

HOLLIS B.  |  Expérience générale 
Évaluation :
5

I thought the equipment and service was a good value.

Patrick P.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Melanie W.  |  Expérience générale 
Évaluation :
1

Staff is very rude, unable to get through when you call most of the time you sit on hold for an hour. Then you reach an very unfriendly person.

Gina G.  |  Expérience générale 
Évaluation :
5

there was broken glass in the unit, otherwise it is ok

Karen S.  |  Online Move In 
Évaluation :
4

Need more bigger storage units but other than that it was good

Nicole G.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John L.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbie R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shyra T.  |  Premières impressions 
Évaluation :
5

Everything was great and the flat bed trollies we're a life saver! Was able to instantly get a unit on my moving day without notice. We decided to go with a storage unit in the fly and it was so convenient! Custom service was great. All around amazing experience. Thank you for making this the least stressful part of my move!

Peggy K.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

susan l.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alicia B.  |  Expérience générale 
Évaluation :
5

Helpful staff. Assisted when needed.

SUSAN S.  |  Expérience générale 
Évaluation :
5

I was an angry customer and Kyle's calm demeanor and professionalism helped me relax. Problem solved

Frederick I.  |  Expérience générale 
Évaluation :
3

Need to be better management

David P.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

BRAELEEN C.  |  Expérience générale 
Évaluation :
4

Scanning the card wasn't always successful.

Arthur A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM K.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

CHRIS M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Oneida G.  |  Expérience générale 
Évaluation :
5

Kyle was extremely helpful.

Melanie W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rosalind R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gabriel M.  |  Expérience générale 
Évaluation :
3

I have 2 complaints. 1. I see no reason whatsoever to give an aquaintance's info to you other than advertising. 2. We didn't care much for the HUNDREDS of mouse turds covering the floor. There's no food in there. It should be cleaned prior to renting them out. Shame on you.

BRAD M.  |  Premières impressions 
Évaluation :
5

only thing i would of done differently is got covering for my mattress and box spring. it ended up getting moldy and i needed to buy a new set. but that wasnt the companies fault that was my own. all in all great service and i have done many transactions with you before and will continue to do so in the future

charles r.  |  Expérience générale 
Évaluation :
5

No problems. I would certainly recommend this place to others.

CHRIS W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jackie f.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

John S.  |  Online Move In 
Évaluation :
5

Lorenzo was everything I could want for in customer experience. Kelly also exceptional in customer services and experience

Frederick I.  |  Premières impressions 
Évaluation :
2

I had a very difficult time getting my reservation found. Wasted a half our to hear can't find it, must be at another location. Cost an extra 100 $for movers to wait. Very upsetting. Had to take another unit not close to gate for mywheelchair . The unit is so far back l can not come alone for fear of being robbed again.

Carol Lorentz L.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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