Évaluations des clients U-Haul Moving & Storage at Ridge Rd

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at Ridge Rd

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Cynthia M. le

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We would rent there again if needed

MICHAEL B. le

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I did have an issue with the damage coverage. When I reserved the trailer the coverage was $9 and I did the express checking. Will the express check did not work and the person at the counter had to enter my information like 3 to 4 times and put my credit card in the same. So then he said the damage coverage was $16 and that is all he can check. So not sure why there is 2 different rates. I wasn’t real happy at that point. Mike

Rei T. le

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Le client n'a pas laissé de commentaire.

Yulissa J. le

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Le client n'a pas laissé de commentaire.

Richard s. le

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Have an express line for truck rental reservation holders and have a salesperson who only handles material sales on the floor;ie boxes, wrap,tape,etc. especially at busy times like 8-10AM and 5-7PM when rentals and returns are more frequent. Wait times too long .

michael b. le

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Le client n'a pas laissé de commentaire.

BARBARA H. le

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Nothing

Tomeki B. le

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Le client n'a pas laissé de commentaire.

Patrick M. le

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Le client n'a pas laissé de commentaire.

Kathleen M. le

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Le client n'a pas laissé de commentaire.

Mark F. le

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Le client n'a pas laissé de commentaire.

John G. le

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Le client n'a pas laissé de commentaire.

Robert S. le

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Le client n'a pas laissé de commentaire.

steve o. le

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Le client n'a pas laissé de commentaire.

Michael C. le

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I had to add 10-psi of air to bring the tire psi up to 65-psi. Would another customer, towing a fully loaded trailer have thought to do that? I assume they would have assumed tire pressure was up to the correct pressure when it left your place..

Cynthia M. le

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The process was very easy.

Edward A. le

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Le client n'a pas laissé de commentaire.

Christiana M. le

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Le client n'a pas laissé de commentaire.

FRED D. le

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Service was fantastic, both on the reservation phone call and the pickup. The only reason I did not give an overall rating of Excellent is because the window crank was loose and I had to fix it, and both brackets that hold up the visors were broken. One fell out and I could not find it. I did not use the visors, I was just trying to push them up and get them to stay up so they would not block my view. I as not able to completely do that because the hooks were broken.

david s. le

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After filling fuel to 1/2 as requested, I returned unit after hours Sunday.. When I returned Monday to request tax free due to being for our church, I was told this could only be done before the rental. I then found a charge for fuel of $4.50.had been added.. When I assured the clerk it was 1/2 full when I left it, The clerk produced a picture of a dash board showing less than 1/2 full. The picture could not have been of the unit I returned.. I left saying I was NOT a happy customer and would not recommend your outfit to others.

Javier C. le

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The best 100%

Scott B. le

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Very quick & easy.

Thomas H. le

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It took us 45 minutes to pick up our trailer even though we'd already filled everything out online. When there are numerous reservations on a weekend morning, they need more staff. Waiting in line for half an hour is very frustrating

Kasey K. le

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Le client n'a pas laissé de commentaire.

Richard G. le

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Le client n'a pas laissé de commentaire.

l thomas g. le

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Le client n'a pas laissé de commentaire.

Eli s R. le

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excellent service

Holly H. le

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I don't know the name of the individual that helped me, but he was efficient, responsive and polite. I was in and out in five minutes.

Rob L. le

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Le client n'a pas laissé de commentaire.

Alexandria A. le

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Very fast express service for returns.

Keith S. le

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Le client n'a pas laissé de commentaire.

Thomas B. le

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The whole experience was horrid. My location and time was changed which caused my granddaughter to be waiting to move back from college. I asked to have it earlier again. They said they would call if one was available. We live near U haul and saw a trailer was there all morning. The same one we got a 1 pm. I called several times and was told there was a 20 wait to talk to someone. I went inside your store to find NO customers. I called again while in there. Phones were ringing and no employee answered. Once again I got the 20 minute wait recording. Clearly customer service is a joke. I will never recommend you to anyone!

sean r. le

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Le client n'a pas laissé de commentaire.

Michael P. le

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Wait times were very long. Wait 20 minutes before someone was available to process my return.

Earnest L. le

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Wait time was a bit long with only 1 person behind counter but otherwise the Van was ready and served my purpose.

William W. le

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Le client n'a pas laissé de commentaire.

Tony G. le

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Le client n'a pas laissé de commentaire.

Elliot W. le

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Le client n'a pas laissé de commentaire.

Rich H. le

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All good except expensive for a 5 1/2 by 10 feet space.

Tamica B. le

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Le client n'a pas laissé de commentaire.

Sally S. le

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Le client n'a pas laissé de commentaire.

Javier C. le

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Le client n'a pas laissé de commentaire.

Sheila M. le

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Le client n'a pas laissé de commentaire.

Brendan K. le

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Le client n'a pas laissé de commentaire.

Joe C. le

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Le client n'a pas laissé de commentaire.

Jim W. le

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I would like to thank Matthew Hydock Area Field Manager U-Haul Co. of WNY contacted me while driving on the thruway. Informed me that my chains on the trailer were not connected properly. Noted that the hook up at the location did not properly connect the trailer and should of never left the lot like that. Thanks Matt

Tony D. le

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Le client n'a pas laissé de commentaire.

Mike P. le

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Excellent experience across the board.

william l. le

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Great prices

john s. le

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I had an 11:30 appt for a hitch, it wasn't even started till 1:30. I was done at 2:40. There seemed to be too few employees available.

roger t. le

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Le client n'a pas laissé de commentaire.

Robert D. le

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Online check in was tedious and in the end I was instructed to go inside to get the keys anyways. Once inside, there were no employees to be found, just customers milling around waiting to be helped. Once an employee appeared and it was my turn to be helped, they couldn't find the keys to the truck. Poorly run, poorly organized location

david b. le

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I was very happy and satisfied with the customer service that was provided.

Martin G. le

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My problem was not the place i picked it at but the confusion with the online reservation. I went on line and found a trailer 5 min from where i live, i set up people to help me as i went to pick this equipment up. i had my confirmation number and location. When i got there they said it was the wrong place and the computer generated the wrong location. I had to drive another 15 min to the next location. So the round trip to get and then return it was a big hassle let alone i had my helpers waiting for me at home. The customer service could have been better but since they figured they did not make the mistake but the computer did it was not there problem. So i payed for 4 hours and used this for 1- 1/2 hours and with the trouble i had i thought they could have done something for me

Iris M. le

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The survice was excellent!

Ganzorig U. le

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Vehicle was clean. But was not in good condition mechanically. Steering wheel was keep getting cut in an out. Very difficult to steer.

Victoria D. le

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Le client n'a pas laissé de commentaire.

Susan W. le

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I had a reservation at 11:15am. I arrived at 10:55am. Two people on line ahead of me, and after 15 minutes in a very hot store, i asked had they been helped yet..answer was no. My friend then went outside to walk around property. He found soneone in a boyt 5 minutes. He came in clearly frustrated. Second employee came in..waves his hand in the air and says its gonna be awhike. Not talking to me or anyone personally. I finally left with my rental at 12pm. I returned at 3..to wait again, horrible customer serrvice..and worker telling me each mile is 99 cenys .not 79 which i was quoted. This store was terrible

Jayla F. le

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The staff is wonderful. Polite, patient and very helpful. The manager Bill, not so much. He has business cards at every counter and yet doesn’t answer calls nor returns messages. Even when he’s at he location he holes himself up in the back and communicates through his employees.

greg c. le

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Le client n'a pas laissé de commentaire.

Robert M. K. le

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Keep on being efficient.

Mark S. le

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My originally reserved trailer at a different location was not ready ... I was directed to the 1875 Ridge Rd location (which was out of my way), and had to rent a different trailer type. For the past TWO TIMES (once in Jan, and now this time in May), you have failed to have my originally reserved equipment ready. I am a disappointed customer ... what's the point of taking a reservation, if you can't honor it??

Heather M. le

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Le client n'a pas laissé de commentaire.

david S. le

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Le client n'a pas laissé de commentaire.

Bill M. le

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Le client n'a pas laissé de commentaire.

elbert a. le

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Le client n'a pas laissé de commentaire.

william w. le

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Everything is always fine with U-Haul. That's why I've been a customer for 10 years.

Robert W. le

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Le client n'a pas laissé de commentaire.

Joanne M. le

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Le client n'a pas laissé de commentaire.

Gerry H. le

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Le client n'a pas laissé de commentaire.

Kaid A. le

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Le client n'a pas laissé de commentaire.

Alena L. le

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Staff made everything run smoothly. Thank you!!

Kashmere K. le

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Everything went well and quickly. The truck and hitch got me to where I went and I was happy.

Sharon B. le

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Le client n'a pas laissé de commentaire.

Frankie D. le

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Le client n'a pas laissé de commentaire.

Henry H. le

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Knowledgeable and friendly staff, just not enough of them. No dedicated counter person. Every time I entered the building there was no one there to wait on customers, just other customers waiting for staff. This includes waiting to rent, and returning the rental. Some entered and left without speaking to customers. Expect a 15 to 20 minute wait for any service at least. Nice people, just very scarce.

Rinaldo I. le

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awesome service....

Stephanie R. le

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This was my first time using U-hauls truck and storage unit ,so I was so nervous but it was so easy the young man who took care of me answered all my questions and such . Truly thankful.

Randy G. le

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Le client n'a pas laissé de commentaire.

royce r. le

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Keep up the good work

DEBBIE M. le

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Great experience. Employees very nice and helpful.

PAT C. le

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Le client n'a pas laissé de commentaire.

patti c. le

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There was another location 1.7 miles closer to where I was starting from but they did not have a vehicle. It would have been more convenient if the vehicle could have been brought to other location.

MaryAnne D. le

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Just to have an extra person on to help when its at busiest. Brett and William were both so very helpful and Johnny on the spot for me.!!

Arthur C. le

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Le client n'a pas laissé de commentaire.

Mark C. le

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Le client n'a pas laissé de commentaire.

Marcia W. le

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Le client n'a pas laissé de commentaire.

tamatha b. le

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Your staff onsite was AWESOME!!! Very Respectful and Patient Men!! Thank You for everything!!!

rafael g. le

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Le client n'a pas laissé de commentaire.

Michael W. le

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Trailer was installed wrong and had to pull over on expressway to tighten the cuppler as i almost lost the trailer

Shantae R. le

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Le client n'a pas laissé de commentaire.

Calvin F. le

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Le client n'a pas laissé de commentaire.

Joseph M. le

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Dropped off my dolly at night put paperwork in door slot they didn’t check it in till one in the afternoon and charged me extra day spent 50 minutes on phone to get my refund ??

THOMAS H. le

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They sent me out with a trailer missing the necessary documents rings for tying down the load. When I called them they said bring it back they'd give me another trailer. When I got there they didn't have another and just shrugged at the situation. I used it as was and was only able to move a part of my things as a result. When I returned the trailer the service was equally as bad by different employees. I was directed to do their work for them.

Mark M. le

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Fast and easy pick up of trailer.

David D. le

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I had problem with the Uhaul website when I was checking the truck in. It did not allow my cell phone camera to take a picture of the gas gauge and odometer. I called the Uhaul help number and was finally able to complete the process. There should be an alternate way of completing the check in.

Micheal G. le

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I did not know if it cost to use the hand truck that needs to be said.

Carolyn H. le

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Everything went great and smooth the staff was wonderful and very courteous thank you thank you

todd s. le

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Everything was perfect

Ein C. le

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The rep in the store (Lorenzo) was great. He had to take care of a line of people with different requests and he was able to handle it without issue.

JOE L. le

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Disappointed in the customer service, the wait time to speak with a customer representative is almost an hour of waiting in the store. The service has drastically declined in the last couple of months.

JOE L. le

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I rented two trailers in the past week. One on Saturday and one on Wednesday. Saturday it took 57 minutes to pick up a trailer and Wednesday it took 53 minutes. The store is understaffed. I regret to say after years of doing business at this convenient location I have seen customer service decline.

Brian J. le

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I had to return the 26' van back to the same location I picked it up from, a little out of my way after the move, but other than that everything was excellent

Aaron A. le

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I believe it should be more than one person assisting customer service line. I understand employees do have to take breaks, It was a few customers that came inside, And one started complaining in the line behind me

Andrew H. le

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Le client n'a pas laissé de commentaire.

ERIC E. le

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I was never informed my vehicle was ready. I called and THEN got an email stating it was ready. I had an appt for wiring for my trailer hitch. 1. Now my turn signals do not work 2. There are wires hanging all over the place from both o my taillights. I immediately took the vehicle back but because I was not notified until I called that the vehicle was ready the shop is closed. I cannot drive a vehicle with no turn signals and as I drive for work I am out a days pay tomorrow because I do not have a vehicle. I got a ride after i dropped my truck off. Got a ride back tonignt. Need another ride tomorrow whenever the work is done. The workmanship is shoddy, the wires are visible from behind the truck without even looking under. Just hanging loose. Clearly the work was not tested as my turn signals do not work. I need some sort of compensation for this.

claudia c. le

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Friendly, efficient, awesome pickup I rented, friendly staff.....a 10!

Jack R. le

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Le client n'a pas laissé de commentaire.

Tatiana M. le

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I was told by the rep Andrew that I needed to bring the gas tank filled at 3/4 when it was given to me at 1/4 and that I would be credited the difference. Now you are not crediting me back my money which I spent $60 over in gas. I have all my receipts and proof and still nothing has been done. This has been the biggest RIP off I have ever experienced. DO NOT come here.

Eric K. le

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Trailer was just really old.

Bonita S. le

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Le client n'a pas laissé de commentaire.

bill h. le

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When returning the equipment it took way too long, the employees seemed not to care about people's time , after about 20 minutes waiting outside at truck return I had to go inside to get someone and it took another 20 minutes to check out overall time for return was 45 minutes, This should have taken less than 15 minutes, Recomend paying more attention to customer service on returns

Sebonya B. le

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They put a pock on the storage the day i was moving. I came to get a truck and went to unload it. And got there and there was a lock. I was never able to usr the storage. This was unfair to me.

Andrew G. le

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Le client n'a pas laissé de commentaire.

Wes D. le

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Excellent staff ,Friendly and helpful..

Raymond B. le

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Le client n'a pas laissé de commentaire.

Andy S. le

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The driveway has an upgrade. The surge brakes made out impossible to back up the hill... And there was no way to turn off the dam brakes. Driving straight in was the only option. Unloading from the bottom of the hill, and lugging everything up the drive was not pleasant. Please put a lock out an the dam surge brakes.

Susan V. le

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The cab of the truck had a strong cigarette smell. Other than that, everything was great! Easy pick up/drop off.

Stacie L. le

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Le client n'a pas laissé de commentaire.

Shawn B. le

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Le client n'a pas laissé de commentaire.

Mike Y. le

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Le client n'a pas laissé de commentaire.

Robert L. le

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Go over existing damage to the truck. Instead of just waking around it. For example tell me that the truck may leak because of a crack temporarily fixed by tape. Also determine where the closest drop off point is in relation to my destination. I had to drive 20 minutes away to drop off my truck when there was a uhaul 3 minutes away in the other direction, this caused me to h e to pay over mile fees.

Elizabeth W. le

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This was a BOUNCY van!!! We drove round trip to Kansas City & back... better when loaded but may need better shocks!!! Also, it got somewhat hot one day and we needed AC, it was not very cooling! Ordered online, ready when we got there, easy return, clean, full tank, refunded the extra day and estimated 100 miles we did not use! So overall pleased with our experience.

Mark P. le

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Good customer service.

Janice L. le

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Le client n'a pas laissé de commentaire.

rotanda b. le

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Le client n'a pas laissé de commentaire.

Karen P. le

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When we walked in there were 3 employees no one greated us. We stood there for 25 min while one person just stood there. One person walked by line and went and cleaned bathroom, one waited on customer, other just stood there. I asked can you help us to Molly and she said I'm new I cant and walked away. Then it was our turn and guy that was helping us quick ran through what we needed and just pointed us to were to go and drop key wasn't very clear. I would recommend having folks at least say we will be with you shortly she is training or something. All of us standing in line (4 people) were all like what is going on with these employees.

Robert B. le

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Le client n'a pas laissé de commentaire.

Mark B. le

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The folks there made it very quick and efficient. Couldn't have asked for it to be any easier. Great job

Richard W. le

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Just stay consistent

Brian D. le

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Have rented several times at this location, they are consistently wonderful! Easy, quick, simple process. Two prior times ago I rented a trailer, and in hooking me up and testing the lights on the trailer, they weren't working properly. Turns out the gentlemen helping me pulled my jeep in their garage, found a burned out fused, replaced it, and had me on the road in 10 minutes! I am grateful for the service!

Joanna D. le

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Everyone was super fast and friendly.

Andrea R. le

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Le client n'a pas laissé de commentaire.

david f. le

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Le client n'a pas laissé de commentaire.

ROBERT D. le

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Lorenzo was very thorough and helpful, thank you

Jose L C. le

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Le client n'a pas laissé de commentaire.

Raluca S. le

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Le client n'a pas laissé de commentaire.

barbara d. le

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I'm very happy with the storage service I received.

David R. le

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The floor in the cab of the truck was muddy when I picked it up, and I was charged a cleaning fee when I returned the vehicle. Uhaul needs to better inspect the cabs of its trucks before renting them out again so customers are not incorrectly charged for messes they didn't make. I was otherwise satisfied with my experience, but this ended the rental on a bad note.

Kiauna W. le

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Uhaul broke down had to wait 4 hrs for replacement

Jakob H. le

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Le client n'a pas laissé de commentaire.

Jeffrey B. le

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Le client n'a pas laissé de commentaire.

richard l. le

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Only concern was lack of rep on site to answer phone which led to long hold times with queries

Douglas V. le

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Stood in line for almost two hours to pick up the rental. Received a few phone calls from customer service stating that i hadn’t picked up my rental and they’d extend the time a bit longer while i was standing in line waiting!!

Tom T. le

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Pick up had 2 employees at the desk and a short wait time. Truck return had 1 employee at the desk. There was a long line of 8 people ahead of me and no less than a 30min wait. I will suggest that you have 1 line for pickup and 1 for returns.

Rene L. le

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Excellent facility to store my furniture until I was able to have a place to use it

Thomas C. le

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I have used storage area and trucks nice customer service. Kim Gilmore

Chris L. le

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The uhaul share program is terrible. It took just as long to go through the needlessly complex online forms as it would have to deal with a customer service rep. When it came time return the truck the online form would not work and I had to find a customer service rep in order to return the truck. I will never use uhaul again.

Donald H. le

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Le client n'a pas laissé de commentaire.

Richard V. le

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Clean the vehicles better

Amy G. le

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Service was quick and courteous. Good people and well stocked location. Well staffed for time of day. I would go back to this location instead of one equal distance from my home.

Sarah H. le

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Le client n'a pas laissé de commentaire.

cheyenne s. le

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Le client n'a pas laissé de commentaire.

Kerrie F. le

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Great experience on all levels. Stopped in day prior to reservation to extend time. Team member handled with superb client service. On day of pick up, there was a gentleman outside - unsure of his name/role but he was absolutely amazing. I feel terrible that I didn't catch his name. He welcomed me, suggested parking spot etc. Here's the best part - when I was dropping off, it was closing time and team was walking to cars. The same man took time to thank me and pointed me to drop box. He absolutely did not have to make that extra effort. Clearly committed to best possible service - and just a good person! I hope you all know what a gem you have!

Alexander E. le

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I was treated extremely well and thoroughly helped and given tips on first time towing.

DONALD S. le

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all the workers check-in and check -out were courteous and helpful

Brynn W. le

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Le client n'a pas laissé de commentaire.

Cami G. le

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Le client n'a pas laissé de commentaire.

Jimmy K. le

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You guys are the best you take of me every time I have used your company. Jimmy Kennedy

Jack W. le

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Le client n'a pas laissé de commentaire.

Bart G. le

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Le client n'a pas laissé de commentaire.

NORMAN L. le

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Everything was good

Tom P. le

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Le client n'a pas laissé de commentaire.

Robert Z. le

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First truck had broken mirror. Return associate was rude and unhelpful

Charlie G. le

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Everything went very smoothly.

Alan D. le

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Le client n'a pas laissé de commentaire.

Chris G. le

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Rental and return process was easy and efficient. Equipment was in good shape with no concerns.

donna h. le

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Le client n'a pas laissé de commentaire.

Rebecca L. le

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Le client n'a pas laissé de commentaire.

Camille W. le

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Long waiting period to get help.

USTACYUL B. le

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Le client n'a pas laissé de commentaire.

Aaron G. le

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I was disappointed we were charged so much on mileage. I originally reserved the truck to pick up in Ithaca, NY and drop off in Rochester NY. Your website allowed me to make this reservation. The next day I received a phone call saying there were not any trucks available. That left us in a tight bind because we were moving for an emergency situation and had to have a family member bring a truck from Rochester to Ithaca to help us and back. Now we have to pay double mileage? Because your online reservation system was not accurate? It would be nice if someone could contact me in regards to this.

Tom S. le

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Le client n'a pas laissé de commentaire.

Damaris I. le

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Customer service from the bosses is unprofessional.

ed d. le

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Had a reservation and then was told we had to pick it up 5 miles away very inconvenient

damione b. le

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Great service

Bob L. le

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Le client n'a pas laissé de commentaire.

Richard L. le

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Le client n'a pas laissé de commentaire.

Schantina J. le

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NA

Peter W. le

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Le client n'a pas laissé de commentaire.

Kim P. le

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Truck windows very dirty. Had to put driver window down to use mirrors. Other than that great service from the staff

Richard A. le

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Le client n'a pas laissé de commentaire.

Cicely H. le

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Le client n'a pas laissé de commentaire.

Patricia L. le

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Le client n'a pas laissé de commentaire.

Roshahna B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Judith M. le

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Le client n'a pas laissé de commentaire.

Sheila M. le

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Le client n'a pas laissé de commentaire.

NAISHAH E. le

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Le client n'a pas laissé de commentaire.

mike c. le

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Staff is fantastic

Michelle D. le

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I was very upset regarding my storage unit. I didn't know that I had to purchase mouse traps or that we had to pay extra for dumpster use. The mice ate through my clothes and futon.

IVONNE C. le

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This is my second time using this storage units

James Y. le

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This place was outside, so it was dirty. Whenever it snowed I had a 3 foot snow bank in front of my unit. Called the manger several times. No response. No thanks...

Holly H. le

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What's average? You are my only experience.

Cynthia F. le

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The folks here have always been friendly, helpful and accommodating never any problems they couldn’t fix

LORRAINE A. le

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Staff very kind an polite. Thanks

LATECIA M. le

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Pros/Cons: Well lighted & clean. But rental fee increased 2x in 1yr! Call center never has the answers to you questions, have to go into the location to get issue fixed. Cnt ever find worker on site.

Michael B. le

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We made our reservation on line. When we went to pick up the truck and get keys to our storage unit the process was simple and fast. Got great customer service!

chantice d. le

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Customer service was not adequate and the employees was not friendly or very helpful.

Tequila T. le

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Very unprofessional

Elba V. le

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Service was lacking in explaining the use of vehicle. Each truck is different. My wipers became loose in a rainstorm. Couldn’t find the lights. Space too short to say how you rushed, were unhelpful.

John H. le

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Thank you

Thomacia A. B. le

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This location has needlessly sold my goods. I had automatic electronic withdrawal from my ESL account from my deposits of permanent disability. Each month the payments were there.

rita r. le

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Uhaul serves our needs well.

Eugene F. le

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I rated this facility below average, not for it's appearance or how it is maintained.but because of how long it took to be waited on.

Trisha L. le

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The representatives were very helpful

Eugene F. le

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Some confusion over the location of my free month's storage resulting from my trailer rental but it was quickly resolved.

Evelyn G. le

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Better service & was treated way better than the Lake Ave. Location. Great customer service and representative provided excellent customer service.

Taria W. le

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Make sure you wrap belongings in plastic because rust completely soaked my couch pillows. Not sure if it was the humidity that caused the rust dripping or what other than that the storage is clean

d. scott g. le

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A great experience

LINDA C. le

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Would recommend. The lighting was very poor in unit. The automatic door didn't work often. Nut they repaired in efficient time. Thank you for service. I was there 26 months .