Évaluations des clients U-Haul Moving & Storage at Ridge Rd

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at Ridge Rd

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London R. le

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Terrible morning having to deal with the juvenile , unprofessional manner of conducting business that uhaul seems to have if the policies they say are in place actually are in place . After using 7 miles less than the 30 I originally paid for and coming back early they charged me 8.08 for 1.9 gal worth of gas and I had just put 5 in the tank before pulling in the parking lot .They really got me over gas ,about the gas !! Would recommend to anyone!! The people inside weee very friendly and “informative “ but he did try to put some words in my mouth . And I strongly feel it should not be the customers job to make sure the property THEY OWN before leases out is correct to their standards and system understanding. If it is it’s a poor system.

Kerie W. le

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Le client n'a pas laissé de commentaire.

David D. le

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Le client n'a pas laissé de commentaire.

Kimberly W. le

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I would recommend uhaul solely because you offer an affordable service. Our trailer was full of grease and oil stains blankets, the floor was covered in them as well and I had to clean everything in freezing temps because we were moving furniture.

Linda D. le

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Le client n'a pas laissé de commentaire.

Marcie L. le

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Customer service was lovely.

Stephanie A. le

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Check the brakes. They squeaked horribly.

David V. le

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Le client n'a pas laissé de commentaire.

Eric J. le

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I don’t think it’s really fair for me to rate this specific location. They really did their best to get things right. For somebody who rents from U-Haul quite a bit, I clearly see the problems with the overall organization and the system. There is no significant competition in this space, so I don’t think the corporation is really doing what they need to do to ensure excellence in the customers experience. I assume this will fall on deaf ears, but I can be reached at 585-217-7432 if anyone is interested. I’m not interested in a generic follow up call. Best, Eric

JOHN H. le

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Le client n'a pas laissé de commentaire.

Shaquetta T. le

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Le client n'a pas laissé de commentaire.

Daniel W. le

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It was great

Fred P. le

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Le client n'a pas laissé de commentaire.

Nandjui Yannick K. le

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Le client n'a pas laissé de commentaire.

Debra G. le

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Le client n'a pas laissé de commentaire.

Sandra M. le

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This location is the best every one us very professional

Patrick M. le

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Drop off was not recorded until a day later. Unable to speak with personnel at this location after several calls

Michael F. le

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Customer service was awful, they didn’t have clue.

Benjamin L. le

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checki in / pick up of the equipment was a challenge, long wait / line, stuff not available that people requested / ordered, my reservation was fine just delayed in getting it but it worked fine and was clean and no issues.

Lori C. le

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The biggest issue I had was the power steering was really really off. It was frightening to drive and I don't want to rent again if I know they are not checking their equipment

Kenneth Z. le

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very good service

JIM H. le

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Le client n'a pas laissé de commentaire.

Gary P. le

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This is a top notch location. The only thing to improve it would be to have someone available inside near the desk area. However due to how busy it gets I can see where that may not be feasible. In Particular I want to PRAISE the person who works in return at this location. All my past dealings with him have been a pleasure. He is great at customer interaction. HE IS WHAT ALL BUSINESSES dealing with the public should have has their point person.. .. I am moving my home and will certainly utilize this location in the future. WELL DONE U-HAUL

Gabrielle I. le

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Le client n'a pas laissé de commentaire.

Sady F. le

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Le client n'a pas laissé de commentaire.

Brian B. le

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The employees who checked me out and in did an outstanding job with their service and knowledge.

Mark A. le

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None

Romona S. le

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Le client n'a pas laissé de commentaire.

Alyssa F. le

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Molly has great customer service values. Best employee you’ve got

Jose C. le

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Check lights inside box are working

Robert S. le

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Le client n'a pas laissé de commentaire.

Chris S. le

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Helpful staff.

Roger B. le

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Le client n'a pas laissé de commentaire.

Oliver P. le

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The manager was super helpful! He gave us great ideas and advice about the trailer and answered any questions we had.

Kelly P. le

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Le client n'a pas laissé de commentaire.

Loretta R. le

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Le client n'a pas laissé de commentaire.

AMANDA D. le

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Le client n'a pas laissé de commentaire.

thomas E. le

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Le client n'a pas laissé de commentaire.

Natalie Mary T. le

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offer AAA discounts you will probably get more business

Mark B. le

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Best u haul experience ever, employees are among the friendliest and efficient of all my u haul experiences Going to be my goto location from here on out!!!!

Kim J. le

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Customer service was excellent

David C. le

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Very nice experience

tom B. le

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Maybe better parking? The customer parking seemed full even though there were not customers in your showroom

Mitchell V. le

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Le client n'a pas laissé de commentaire.

Wendy S. le

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Le client n'a pas laissé de commentaire.

David L. le

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Le client n'a pas laissé de commentaire.

William F. le

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Same for here too. Nice staff.

Daniel L. le

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Le client n'a pas laissé de commentaire.

Brian R. le

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Le client n'a pas laissé de commentaire.

Brian W. le

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Le client n'a pas laissé de commentaire.

William S. le

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Le client n'a pas laissé de commentaire.

Arthur A. le

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Le client n'a pas laissé de commentaire.

Anne A. le

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The staff was very friendly and helpful. This is my 3rd time using this location and will definitely be back!!

Walter D. le

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The van was terrible to drive and back up in the snow and ice.

Kevin K. le

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Rented open trailer which I had to shovel the snow out of myself before leaving.

James M. le

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Le client n'a pas laissé de commentaire.

danna C. le

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It was great customer service. Villa helped me save money. When checking out the guy came right up and helped me as well, I didn't get his name he moved so quickly. But everything when great.

Kevin B. le

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large selection and the staff made pickup and drop off a breeze. Couldn't be any simpler from a customers point of view from beginning to end.

Elijah B. le

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Le client n'a pas laissé de commentaire.

Steve C. le

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Le client n'a pas laissé de commentaire.

Sandra P. le

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Le client n'a pas laissé de commentaire.

Lisa P. le

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Very satisfied with everything.

DENNIS R. le

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Not a think just need more places to go to that's all I see.

David B. le

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Le client n'a pas laissé de commentaire.

Elizabeth D. le

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Le client n'a pas laissé de commentaire.

John N. le

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Le client n'a pas laissé de commentaire.

Yolanda M. le

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Stop charging for drop off and leaving the key in the box i think thats ridiculous

sharon F. le

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For the location it was very convenient. The truck was not clean as I would expect it to be for a long distance trip to Florida.The windshield was dirty with bird poop on it,which I had to clean .The inside of the cab needed to wiped out,cup holders dirty. The major problem with the equipment was there was NO A.C. and we were driving from MY state to Florida.It was very difficult driving from South Carolina to Florida.

Chirsan L. le

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All good

Peter H. le

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Le client n'a pas laissé de commentaire.

PATRICIA S. le

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Le client n'a pas laissé de commentaire.

Jerry p. le

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over priced for space you get, could not get staff to unlock unit in a timely fashion during business hrs

James H. le

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Le client n'a pas laissé de commentaire.

Shietta M. le

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More employees the wait to return was very long. Also the truck seem like it need serious work.

Randy J. le

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Le client n'a pas laissé de commentaire.

Evan H. le

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Le client n'a pas laissé de commentaire.

LAWRENCE A S. le

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Both pickup and drop off was a breeze. Fast and these guys are real Pros. Larry

John G. le

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Le client n'a pas laissé de commentaire.

Raymond D. le

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Have people trained properly. Have staff working inside

Mirsada R. le

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Nothing they were great

Phillip R. le

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My experience was great over all. Only thing I would change is to have something available to help take the enclosed trailers off the hitch when dropping off after hours.

Steve W. le

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Equipment was dirty brakes was squeaking badly.

joseph J. le

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The windows and mirrors were so dirty at times it was not only unsafe but visually impairing.

Matthew B. le

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Terrell was fantastic. He was very personable and he did a great job making sure the trailer was setup safely and properly. I was pleased to see him double check the hitch connection by lifting against it with the trailer dolly. I think he takes his job seriously and I appreciate that, since both my kids were in the truck with me for this move.

Aaron M. le

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Le client n'a pas laissé de commentaire.

nicola G. le

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Le client n'a pas laissé de commentaire.

Ken F. le

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The guys working there were excellent and very helpful

Brett M. le

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Le client n'a pas laissé de commentaire.

Robert M. le

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The truck I rented had 1/4 of a tank when I picked it up. I went 25 miles @ .99 a mile and passed three U-haul place that were closer to my home. Anyway, the gas gauge was a hair under 1/4 when I returned. I didn't want to take the truck through a gas station for 1 gallon of gas. I would have paid you $6 a gallon for an extra gallon, but not a $30 surcharge. The manager was great and worked with me. I could see if you were giving out full tanks and you wanted it returned full, but At a quarter of a tank, you can't charge a surcharge of $30.

victor S. le

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I have used them many times over the years and have always been satisfied with the vehicles and the service representatives are always very polite and very helpful and informative

Daniel C. le

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The staff at Irondequoit NY were very professional, informative and friendly. Keep up the good work!

Tamika M. le

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Le client n'a pas laissé de commentaire.

Worthy D. le

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Le client n'a pas laissé de commentaire.

William B. le

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The Rates are reasonable and the customer service was exceptional!

Guy G. le

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Le client n'a pas laissé de commentaire.

Robert S. le

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Le client n'a pas laissé de commentaire.

Arnald R. le

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My visit was good.

eric T. le

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Le client n'a pas laissé de commentaire.

Jose S. le

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It was great at U-Haul in that location.

Michael E. le

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Le client n'a pas laissé de commentaire.

Tiffany N. le

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Le client n'a pas laissé de commentaire.

Kimberly T. le

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The person in the store was awesome. I did not get his name. He showed EXCELLENT customer service. He was working the store by himself on a Friday night on the first of the month. It was super busy. And he handled the crowd like a pro. He was calm and patient to everyone. He treated me well and made me smile even though i was bitchy in the beginning.

Carlos R. le

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Le client n'a pas laissé de commentaire.

JOHNNA K. le

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Like the storage at Uhaul however found a cheaper facility that I need at this time! 👍🏾

DARRYL C. le

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I used your storage facility for years and it was great. Thank You!!!

Jocelyn D. le

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Would often call me prior to due date to “remind” me to pay. That was annoying and felt harassing.

devon t. le

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Waiting in line to get items was very long as there were not many people working. Also, one of the belts in the engine of the truck was very noisy and hadn't been serviced. The guy who helped was grea

John W. le

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Overall satisfied.

Gary P. le

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Need to establish order lines for service especially during peak times. try numbered tickets with loud speaker announcement so people can browse products and equipment instead of waiting in long line

Lindsey R. le

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Left items outside my unit for 1 hour (wouldn't fit and I was moving from out of state) and they were already in the dumpster when I returned. Had to return the next day for my lock being "on wrong"

Michael B. le

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Disappointed that uhual would not let us connect our free storage months to the same unit in a row. Why make us move our stuff between units when both months are free?

Cynthia M. le

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We would rent there again if needed

Cynthia M. le

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The process was very easy.

Eli s R. le

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excellent service

Rich H. le

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All good except expensive for a 5 1/2 by 10 feet space.

Mike P. le

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Excellent experience across the board.

william l. le

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Great prices

tamatha b. le

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Your staff onsite was AWESOME!!! Very Respectful and Patient Men!! Thank You for everything!!!

Sebonya B. le

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They put a pock on the storage the day i was moving. I came to get a truck and went to unload it. And got there and there was a lock. I was never able to usr the storage. This was unfair to me.

barbara d. le

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I'm very happy with the storage service I received.

Rene L. le

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Excellent facility to store my furniture until I was able to have a place to use it

NORMAN L. le

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Everything was good

Damaris I. le

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Customer service from the bosses is unprofessional.

mike c. le

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Staff is fantastic

Michelle D. le

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I was very upset regarding my storage unit. I didn't know that I had to purchase mouse traps or that we had to pay extra for dumpster use. The mice ate through my clothes and futon.

IVONNE C. le

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This is my second time using this storage units

James Y. le

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This place was outside, so it was dirty. Whenever it snowed I had a 3 foot snow bank in front of my unit. Called the manger several times. No response. No thanks...

Holly H. le

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What's average? You are my only experience.

Cynthia F. le

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The folks here have always been friendly, helpful and accommodating never any problems they couldn’t fix

LORRAINE A. le

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Staff very kind an polite. Thanks

LATECIA M. le

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Pros/Cons: Well lighted & clean. But rental fee increased 2x in 1yr! Call center never has the answers to you questions, have to go into the location to get issue fixed. Cnt ever find worker on site.

Michael B. le

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We made our reservation on line. When we went to pick up the truck and get keys to our storage unit the process was simple and fast. Got great customer service!

chantice d. le

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Customer service was not adequate and the employees was not friendly or very helpful.

Tequila T. le

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Very unprofessional

Elba V. le

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Service was lacking in explaining the use of vehicle. Each truck is different. My wipers became loose in a rainstorm. Couldn’t find the lights. Space too short to say how you rushed, were unhelpful.

John H. le

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Thank you

Thomacia A. B. le

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This location has needlessly sold my goods. I had automatic electronic withdrawal from my ESL account from my deposits of permanent disability. Each month the payments were there.

rita r. le

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Uhaul serves our needs well.

Eugene F. le

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I rated this facility below average, not for it's appearance or how it is maintained.but because of how long it took to be waited on.

Trisha L. le

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The representatives were very helpful

Eugene F. le

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Some confusion over the location of my free month's storage resulting from my trailer rental but it was quickly resolved.

Evelyn G. le

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Better service & was treated way better than the Lake Ave. Location. Great customer service and representative provided excellent customer service.

Taria W. le

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Make sure you wrap belongings in plastic because rust completely soaked my couch pillows. Not sure if it was the humidity that caused the rust dripping or what other than that the storage is clean

d. scott g. le

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A great experience

LINDA C. le

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Would recommend. The lighting was very poor in unit. The automatic door didn't work often. Nut they repaired in efficient time. Thank you for service. I was there 26 months .