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Satisfied customer
good timely rental center in Greece always helped me and good personel
Very friendly and informative helping to pick out the best plan for what's needed. Would highly recommend!
I have used uhaul on many occassions. I've never had any issues or inconveniences. However, one of the employees at the Ridgeway location in Greece, NY was terrible. He seemed in the biggest hurry and made me, my wife, and my brother in law feel very incovenienced. I don't what was going on.
When I first went a gentleman assisted me with getting a card, showing me where my unit was, and answering all of my questions. He was awesome !!
Always too expensive, but the facility and staff were great.
The past two years have been a very smooth experience. From the initial rental of one unit, and a last minute rental of a second unit when we moved, then downsizing as we got rid of stuff, everyone has been very accommodating and pleasant to work with. They keep the facility clean and the units were in good working order. I would highly recommend them and would return if needed.
I pulled in with the truck - went into the office but nobody was there. There was another customer inside looking for help too. We both went outside to look for someone - the other customer yelled into the lot to find a employee. He answered back that he would be in office shortly- he told me to just put my key on the desk and then I can leave. I don't think that's a good way to handle returns.
Very friendly service I was really satisfied customer God bless
I appreciate Camille, who helped me yesterday (I hope I'm spelling her name correctly). I wasn't able to park the van as she directed me when I came back, and upon apologizing and offering to move it, she told me not to worry. I forgot my car keys, so while I waited for someone to bring my spare, Camille was kind enough to let me wait inside - even though she was about to close. I appreciate her excellent service and kindness!
Good equipment. Friendly staff. Good price.
At closing staff rep, Camille, was exceptionally helpful, courteous, and pleasant. She made things go very smoothly in a stressful time to expedite closing, since my home had suddenly sold and many things had to move quickly. it was almost a fun time! I appreciate her kindness!
Great vehicle. Manager was extremely courteous. Had trouble using the app to check in after hours. I was VERY impressed with the whole transaction. Thank you
Wonderful Customer Service both when picking up the truck and dropping it off. Great Experience!
I requested a dolly to be included in my rental and it was not in the truck.
The truck was running really hard and hard to pick up speed.
I have rented from this location in the past but the overall experience with the reservation was absolutely terrible. Multiple mistakes and poor customer service. Your website does not reflect accurate information and caused us to drive around the city to different locations among protests and civil unrest. I would like someone to call me to discuss. 5854692877.
All is good
The truck was the best running u-haul I have ever rented, it was ready when I got there, and check out was a snap! I will be needing another within the next two weeks, and I'm going back to the same store.
Desk employee should probably remain awake. I was also told the gas was at 7/8 and would need to be returned with 7/8 but it was actually at 3/4.
Thank u
I've rented from U-Haul many times for years but the service at this location are exceptional. It's why I rented from this location for the second time. The employees represent U-Haul well by explaining everything and guide you with the convenient online options. A+
Terrible experience, with my truck loaded and ready to check out, I waited for half an hour with the door locked to the office at 10am on a business day. I had alot to do an my time was wasted. I would not recommend this U Haul to anyone. I made 2 calls to the manager to no avail. A woman who tried to get a unit had to drive away because the office was unattended.
The in store representative said he emailed me a receipt which I never received. He also told me my total charge was $50.93. When $61.29 was taken out of my account. I would like a receipt and the difference deposited back into my account.
I had storage there before and decided to get it again for my needs.I did not have any problems in the past good service for my needs.Thank You for being there.Wesley
Customer service is #1 at this location. Always has been. Will continue to use them
Easier "online check-in" integration to experience - felt front-ended with too much in the actual store, just trying to get the truck, especially in pandemic conditions..
I was overcharged. I drove less than 18 miles and was charged for 32.
Oil change light came in half hour into ride and on the way back it was Smelling like burning oil
No problem with location but am not happy with check in using phone app. The app requested photos of my license as well as myself, but then wanted additional info. I provided 2 additional contacts but process did not proceed, so had to wait 20+ minutes to check in manually - someone was ahead of me.
A wonderful experience. Thank you.
Initially went to the wrong location 1/2 mile away. Online addresses are confusing and believe the pictures of the facility are incorrect.
Steve is the man, very helpful
No one has broke into my stuff the year its been there which is good and the employees are nice but a lot if my items were ruined by mold like my kitchen equipment, my dressers, and mattress..and there was rat feces in my storage unit.
Both staff people that assisted me today were very kind and helpful.
Truck rental was great, however, I also have a storage unit with them. I was told I had to use and purchase the haul lock. When I went to empty the unit, the lock would not open. I had to pay $90 for a locksmith to cut open the lock. It seemed unreasonable that I was liable for the lock that they sold me being faulty.
good service
Folks were courteous and helpful well informed
If using the ridgeway location future customers should ask directly which location so customers don't get confused or lost and go to the wrong one
He was very nice and efficient
Consider providing instructions on how to open the lock or get a lock that's easy to open. Overall, the use of the truck was easy! Great breaks and gas mileage. I'm pretty small (5'3 and 115 lbs), but I felt really comfortable driving the truck
I received excellent customer service at this location
Great guys here!
The back inside of the truck smelled like cat urine but otherwise was acceptable.
Garbage all around my unit, broken glass, nails, I picked up the nails and threw them over the fence in the field. First time using a storage facility so maybe they are all this way. Truck should have rope on board for securing.
The service was great at this location the guy was very helpful.
Keep up the good work.
The person who excepted the truck from me was super nice!
Part of the issue with my bad experience may have been a problem with the credit card system. I had already registered my credit card and drivers license on line so that I could reserve a vehicle and had to re-do everything when I got there. Since my credit card was re-entered multiple times due to failure to register, I ended up being billed double. On the location's fault, there was only a little over half a tank of gasoline in the vehicle, and I had to fIll it up before I could start my tasks and that is with my estimate that I would be driving over 200 miles. Secondly, the office failed to remove a large cardboard ad that was inside totally obscuring the windshield. The employee only handed me the key and pointed to the vehicle. Lastly, the truck I used had poor steering, making it difficult to keep straight on expressways.. To improve for the next customer, your employee needs to know how to manually work around computer problems. Secondly, employees should escort the customer to the truck to explain its operation and show whether or not gasoline needs to be purchased. And assure the vehicle is ready to go, the customer should not have to remove cardboard advertising and return it to the office.
I had originally rented a truck from your lake ave location. When I got there to pick it up. I was told instantly that I could not be helped because he was to Busy cleaning out finishing up 15 other trucks that just came back. That I could wait till he's done. Which would take 30-45 minutes. The employee was clearly over worked and needed help. He was very frustrated as I then started to. The employee handled it the best he could and sent me to Ridgeway to rent instead. After he went through and reserved it from there. I don't understand how I could reserve a truck the day before and then be told I have to wait up to an hour to get my truck. I use your trucks for side moves for people. But this was just terrible to deal with.
Need a bigger parking lot
The return process was fast and efficient. Exceeded expectations
I remember the U-Haul of old where they used to give you blankets to use. I wish my truck had a couple but other than that I would run from you all again and again and again. I'll tell all my friends that that is the way to go. The agent that helped me was fantastic everything went smooth and when I pulled in he was there to re-inspect the truck and check everything and he told me how much everything was and sent the remaining money to back to my account. A super fantastic experience good job Ridgeway.
Staff here was excellent both at pick up and drop off. Friendly, thorough, professional!
Very clean, helpful staff, affordable.
I was skeptical at first because of its small building and fenced in lot off an exit ramp near some trees and a farm. The manager was thorough, asked lots of questions, and was very pleasant. A team came out immediately and began cleaning the truck. I was impressed. I would like to recommend a warning that the inspection may last 20 minutes or more. I was almost late to my next appointment.
The guy who helped me was very friendly and professional. It was so easy to just pull up and rent and return a dolly without any hassle.
Very efficient and great customer service
I forgot to ask if they give a military discount. So I don't know
Thank you I loved it.
Fast, friendly service!
All my personal belongings were ruined by mice and rats. I had to throw away everything I own. There was RAT POOP everywhere, we took pictures and Dave manager of uhaul and Steve did also. I filed a claim. And they said they cant do anything because I had no insurance. I WILL NEVER RECOMMEND THIS UHAUL TO ANYONE. TERRIBLE CUSTOMER SERVICE
Very helpful
only 1 staff worker working and had to wait long time to get any service.
had to wait over a hour when truck was reserved well in advanced. only 1 staff member. people were leaving because wait too long. very unorganized and general manager didn't even know his parking lot to help client navigate and get car on trailer
Stock more supplies (i.e.King mattress covers for moving)
The truck wasn't ready with options I ordered through the online check in. The process via the app seemed to be complete but wasn't and caused unnecessary delays. Dave was excellent on site and rectified the situation so next time I will use the desk option not online checkin.
Both guys that were working, were extremely nice and very helpful much much better experience that when we rented a truck in victor . Thank you
We got movers that you recommended on your website. They smoked weed before they came. The. Smoked on the way to our new home, got into a argument with each other and hit a ton off walls, cracked my coffee table and chipped molding in my kitchen and also chipped my tv stand. If it was not for Covid 19 I would have told them to leave and refused to pay. It was very unprofessional and I expected more out of a recommendation.
Dave was super helpful and we just appreciate that uhaul is considered essential during this time! We wouldn't have been able to move without them!
The person I dealt with (Steve?) was excellent. We were stressed with having to move our daughter during this pandemic and he was just very nice and accommodating. It matters. Great job.
Great customer service
The customer service was horrible! They really inconvenienced me with my storage unit. Hey hey guy never gave me my storage card and I had to leave my belongings in the truck all night. I was on hold for 2 hours with uhaul trying to fix my resvervations. Then I went to get storage the next day and they were changing my unit all over to different ones. Then they told me to go to one then that was the wrong one and I had to drive the truck all the way back to the same one from the first time . Uhaul Costed me a lot of money
I need a card to get in gate I don't have one
These guys are great, I dont know the name of the gentleman that helped me, but he was great, explained everything. Just a great experience all a round.
great experience
was good storage unit
Storage has mice
Pleased with the handling of rental storage and attendant.
The store was ok...customer service on the phone and truck share 24/7 tech support hung up on me twice after being on hold for 25 minutes the first time and 15 minutes the second.
Dave at the place was great to work with. Thank you
They were nice about everything and I appreciate that
I had easy access to my storage unit staff was friendly.
The gentleman was very helpful.
Answered all question were kind.
The Male Staff were both Awesome, very Professional and kind.. I would definitely recommend This location to All. Thank you, Job Well Done.
Everything went well. The only thing was our couch ended up with mold.
Staff was very helpful - showed me a couple of units - made sure everything worked for me - got me in and out very quickly and made some recommendations. Thank you
Staff is terrible, rude, not willing to help. Winter time my lock got frozen and they told me it would be $100 to get it unlocked. Why have a garbage there if people cleaning units can’t use it??
Everything was perfect.
First time using storage at uhaul and I had a great experience going there staff was friendly and fast with the application process had my key card and storage room in no time. very great service.
(1)Was unable to enter with a power wheelchair. (2) Steve was extremely helpfull.
Very friendly & helpful staff. A good experience. I would do this again (if I ever move again :) )
the person checking us in was kind, expedient, and very helpful. the space is as requested, however, I am somewhat concerned that the floor was moist, and there is swamp several feet away.
The guy who helped us was very respectful and got things done so fast
Thanks for your assistance!
The lady in front help me with what I needed. And it was quick thank for the service.
Your representative Steve was extremely courteous and knowledgeable about my situation and took care of my needs very professionally.He was also sympathetic to my wheelchair situation.
Wasn’t allowed a refund or pro-rated fee when I moved out early. Will never rent there again and will tell all my friends as well.
job well done
When I went there they were overbooked on the reservation for storage I made and had to pay extra money for a larger one. Customer service was not customer based.
Very accommodating and nice. Very friendly staff
Both employees that i spoke with are very nice thank you both very much
Anthony Council sent me to this location and I'm glad for that The sales person was obligingly helpful It was very cold out so he got us checked out and ready to go in a timely manner Thanks Stephen
Thanks
Was able to get a storage unit quickly
Staff was very helpful, helped navigate one of the corporate "gotchas" and processed by check-out within a half hour of closing (the night before my renewal) with no problem or hesitation, thank you!
Very good customer service and very courteous to my needs.
Called to confirm move in date, local store had no records of my order using phone # name or order number. Transferred to customer service and same thing. Had to rebook order
If I had to use again definitely would use this facility.
Great friendly service !!
our only problem is we had to take a larger unit then we wanted, staff there was great
The unit i rented was suppose to have a new door put on when i rented it and never done. We couldnt access it in the winter due to snow piled up in front of it. There was stink bugs in the unit
there was only one person in the place so it was slow for others. I was there first but my online order was all mixed up and the person who helped me had to find my orders and delete/credit them.
very convenient
Staff was very stuck up and sarcastic. Lacked empathy for anything involving the customer. They don’t work with you at all either. I’d rather be shot than to do business with U Haul ever again. FOH
Staff was impersonal and rushed the check-in and truck inspection process. I had to drive my rental onto the lawn and around other trucks to park and return as the lot was completely full.
found a puddle of water in the bottom of our unit at the end of our 3 month storage in the unit. Everything stored there reeked of mildew and one bag had to be trashed due to BLACK MOLD growing inside
I received a great value for my money
The uhaul worker was very nice and knowledgeable. My mattress was wet on one side and part of my sofa was wet and molded....I put it in the garbage. The unit had spiders.....
Very satisfied with customer service and the storage unit rented fit my needs. Would return if need be.
great place. thanks!!
Space was clean and convenient. Staff was always 100% friendly and accommodating.
None
Jasimine was very rude stated that she never saw the rev, customer service called her about the matter and she gave a diff. unit instead of what was offered not do to not being available very unhappy.
Excellent service. Highly recommended.
Good
Make it so you can access your storage unit 24/7. It is the only complaint i have about the issue
great location!
Clean, secure storage and friendly people.
I would definitely encourage everyone if they want to keep their put their stuff and a safe place to come to U-Haul on Ridgeway Avenue they are really great
I have rented a storage area from the Ridgeway Ave location three times. Once 1999-2001 second time 2002-2004 and the third time 2017-2018 I was satisfied each time. I like access with the gate
Thank you!
