Customer Reviews for U-Haul Moving & Storage at Ridgeway Ave

Évaluation :

5

Very satisfied and will refer friends and family.

Évaluation :

1

I didn't get a uhaul they last minute cancelled my reservation and then the storage unit they assaigned me was an outdoor unit. Will never use uhaul again.

Évaluation :

5

More employees

Évaluation :

5

The owner's comments on how to carefully drive the Van were very helpful

Évaluation :

3

Make sure the gas is full. When I got the truck and turned it on it gave me a warning that it had 18miles till E.

Évaluation :

4

Steve was very helpful and professional! We miss seeing his friendly pup at the location. We choose to use this location to see his friendly pup at the door! What a good boy! Sad to see him gone

Évaluation :

5

Great service

Évaluation :

1

1. The truck very average and not truly clean or well kept. 2. Truck was parked behind the gates. Staff should have come out to take the truck out for me. 3. He never came to show any of the things in and around the truck or its gadgets. 4. Called me while I was driving back from Greensburg, PA as to why the truck was not back in time!! 5. Gas was 2/3. I did not know to fill up 2/3 the tank. May be it was a tad less. Charged $10 for that. 6.Sorry but very poor service and unlikely to come back to your place or any U Haul. Wish I had better things to say.

Évaluation :

5

It's my favorite location to rent from!!!

Évaluation :

5

Can't think of anything.

Évaluation :

3

The 24/7 system is definitely flawed. Could not login and proceed with picking up or dropping off via a browser. Needed to download app. Even then it took a lot of finagling.

Évaluation :

5

Steve and Dave were very helpful, as this was my first time using. Will definitely use agin!

Évaluation :

5

The only issue I had is the limited parking spaces besides for that everything went smoothly and effortlessly.

Évaluation :

5

Steve was very helpful and friendly

Évaluation :

3

The gas cap was broken and didn't realize it until we filled it upon return. The check in online was not working properly, thank God the gentleman who opened the place was a little early and graciously checked us in so we could be on our way. I would not use the online check in again. I would go to the Long Pond location.

Évaluation :

5

The truck was immaculately clean and smelled amazing! The owner is so friendly and sweet! I would highly recommend renting from this place! I know I will!

Évaluation :

5

The steering wheel needs to be fixed

Évaluation :

5

Thank he was a good service

Évaluation :

3

My location was changed without my knowledge. There was no email or text sent. So for future reference make sure your renters are aware if there is a change. It through off my time with what I had to and made me return the uhaul alittle late.

Évaluation :

5

Excellent customer service,,very friendly and helpful. Awesome personality. Customer service made this part of moving less stressful. Merci.

Évaluation :

4

Other than (such terrible) access hours, everything was swell! Customer service did explain the access hours before renting. Please understand, I am not complaining! Maybe sometime in the future, the access hours can be somehow better configured! There's nothing like having access to your storage 24/7.

Évaluation :

4

The employee was very nice and helpful

Évaluation :

5

Well spoke person

Évaluation :

1

All my items were musty or moldy from storing i wasted a lot of money it was not worth it I had to throw most of my items away very upset and disappointed!!! Also their is no lighting inside the storage and it's very hard to see!

Évaluation :

5

Very helpful - snow removal was excellent!!! I have used them a few times- never an issue

Évaluation :

3

Muy caro por lo que uno recibe. Demasiado pequeño el espacio ! Necesitaba un espacio mas grande pero la renta esta demasiada alta en comparación con otros lugares. Me gustaria mas valor por mi dinero.

Évaluation :

4

I can't think of anything I'd do differently. The area they have to work with is small and they manage it well.

Évaluation :

5

Steve and his lovely dog were Awesome!!!

Évaluation :

4

Keep hitch gear in stock

Évaluation :

5

The Uhaul account with the Uhaul App was horrific. Creating an account, going through the verification, the putting the fuel and millage took time. Then taking a picture to upload became a frustration. My camera works fine but the app camera did not work. Make the program to either take a picture where it does actually work or allow a photo to uploaded from my phones camera app. We spend a half hour or more trying to make the Uhaul app. Cleared cache, checked app settings, camera settings, and anything we could think of....wasted time when we really did not have time to spare.

Évaluation :

5

Polite and respectful of my time.

Évaluation :

5

Staff were fantastic and very friendly. Thank you.

Évaluation :

5

Dave (the Manager) was beyond awesome. Such a kind gentleman! He made sure my experience with the location was nothing less than great. My move in was smooth as well as my departure from my storage unit. Thanks again for everything!

Évaluation :

4

this employee has always been friendly and very helpful

Évaluation :

5

I was very satisfied with my experience and the customer service was great!

Évaluation :

4

I had great customer service from Stephen. He helped with the return so I did not have to use the app completely. The outside of the van was dirty, the inside was clean and acceptable. The condition of the inside was acceptable also. I would recommend the location.

Évaluation :

5

Nothing, it was an enjoyable experience

Évaluation :

5

Excellent service à la clientèle

Évaluation :

4

Rental went well. Thank you

Évaluation :

5

Nothing. The process in place is smooth.

Évaluation :

4

property was clean and well maintained, staff was pleasant and helpful. I am pleased with overall experience. My reason for moving was obtaining a storage unit closer to my home. I would recommend U-Haul to family and friends.

Évaluation :

5

Rien

Évaluation :

5

Nothing !

Évaluation :

4

Let them know on the phone that the price per mile driven jumps from 79 cents to 99 cents on Fridays and Saturdays.

Évaluation :

4

Thank you Stephen and camille for your help ! You guys are awesome

Évaluation :

5

Nothing,your guys were spot on,took care of everything we needed,they were super friendly, above and beyond,thanks guys for the good experience!!

Évaluation :

3

I originally tried to rent a truck from 1106 east ridge rd ny 14621. But after I reserved the truck on line and called ahead to verify the reservation, the location rented the truck before I got there and I was left with nothing. Horrible customer service, the lady at the service desk could care less and was just concerned with eating her Popeyes chicken! Very unprofessional and would never even think about renting from that location ever again! The Ridgeway location tried to help but I was only able to rent a truck till 1pm. Which was a help but not what I needed. Either way just an over all horrible experience. I will be sure to pass on my dealings with Uhaul to as many people as I can. Hopefully you hold your staff to higher level than what I experienced this weekend in the future!

Évaluation :

5

Office staff always polite and friendly!!!

Évaluation :

5

My go-to for U-Haul

Évaluation :

5

Staff Member Steve was very Knowledgeable and helpful.

Évaluation :

5

Aucun

Évaluation :

2

I had gone through the online process to assure it would be a fast process at location. That being said, I waited in line at location for 20 minutes. There was only 1 person working and was doing her best, but was having trouble with customers. I had four people waiting for me to help with the move. I will never use this location again. Very bad service.

Évaluation :

5

The woman who helped me was amazing. The truck wasn't ready at my allotted time, and she did all she could possibly do to get me a truck. While I didn't have one till 12:30, this was still a great experience. She was the best!

Évaluation :

5

Very easy and very afforadble.

Évaluation :

5

Great service! Rented several times from this location

Évaluation :

5

Everything was great

Évaluation :

4

Could of been cleaner

Évaluation :

5

I did not realize i rented during the busiest time of the year! Long waits but patient and friendly staff. I returned late but they were very understanding. Great place Great people!

Évaluation :

5

Had a very good experience at this uhaul , He went above & Beyond. I'm very satisfied.

Évaluation :

4

Very thing is good

Évaluation :

5

The manager on duty was excellent thank you for all your help

Évaluation :

2

I unfortunately had to keep the truck longer than I had reserved it for and when I called to let them know the girl I spoke with was very rude to me. I was already having a very rough day with the move and did not appreciate how she spoke to me. I will probably not use UHaul again after this experience. I have used them multiple times in the past with never an issue.

Évaluation :

5

Dave for President

Évaluation :

4

Something sticky on floor in frnt part of storage 2'-2'

Évaluation :

5

Steve and Dave made this an outstanding experience. Moving and storage can be a transitional activity that fills a need. Thank you for your positive contribution to our family's journey.

Évaluation :

5

My storage area was a 5' 10' and all my storage things were well protected and in good condition. Office stafff were always available and helpful with any questions or concerns. I highly recommend using this location for your storage needs.

Évaluation :

4

Ridgeway Ave Roch, NY Dave Grinkewitz excellent manager. His Customer Service I give 5 Stars!!!!

Évaluation :

3

The associate was not always friendly or gracious. My unit had a leak in it from the ceiling.

Évaluation :

5

Thanks for your hospitality, continued blessings.

Évaluation :

5

Some storage facilities are shady. Broken security gates etc. U-Haul watches, and the staff person on duty is diligent in his or her duties. Great Place S.C.

Évaluation :

5

Monty was very helpful and kind for my needs

Évaluation :

5

Top notch Customer service!

Évaluation :

3

Wrong storage unit but he called another place and found me a bigger one - he was suppose to credit the charge he did for small unit but instead charged me again!

Évaluation :

3

wrong storage unit size when I got there but he found me a larger one near by = he was suppose to credit my account since he had already charged me - but instead billed me again! I have been on hold 20 minutes so far this am trying to get thru to the store!!!!!

Évaluation :

5

The easy access and help from the staff were greatly appreciated.

Évaluation :

5

Very nice people work there. I would recommend this Uhaul location to anyone.

Évaluation :

5

Your employee was great in handling a demand for the truck we hadn't unloaded yet. Good experience all around.

Évaluation :

1

I fell at this Uhaul just after hand surgeries !!!!!! My stitches popped n now my hand is split open n bleeding after my bleeding never happened till i fell at your facility n im still suffering, my knee sometimes wont let me out of bed or get out of the car like today its cold n rainy if i wasn't 2 old 2 move my stuff again b4 i find my apartment i would've ALREADY DONE IT. LAUGH AT WE'LL cover ur last month.Im disabled on disability n now this happen to me ! I want compensated for my pain n discomfort i endure every day

Évaluation :

5

Merci

Évaluation :

4

Satisfied customer

Évaluation :

5

good timely rental center in Greece always helped me and good personel

Évaluation :

5

When I first went a gentleman assisted me with getting a card, showing me where my unit was, and answering all of my questions. He was awesome !!

Évaluation :

5

Always too expensive, but the facility and staff were great.

Évaluation :

5

The past two years have been a very smooth experience. From the initial rental of one unit, and a last minute rental of a second unit when we moved, then downsizing as we got rid of stuff, everyone has been very accommodating and pleasant to work with. They keep the facility clean and the units were in good working order. I would highly recommend them and would return if needed.

Évaluation :

2

I pulled in with the truck - went into the office but nobody was there. There was another customer inside looking for help too. We both went outside to look for someone - the other customer yelled into the lot to find a employee. He answered back that he would be in office shortly- he told me to just put my key on the desk and then I can leave. I don't think that's a good way to handle returns.

Évaluation :

5

Very friendly service I was really satisfied customer God bless

Évaluation :

5

At closing staff rep, Camille, was exceptionally helpful, courteous, and pleasant. She made things go very smoothly in a stressful time to expedite closing, since my home had suddenly sold and many things had to move quickly. it was almost a fun time! I appreciate her kindness!

Évaluation :

5

Thank u

Évaluation :

1

Terrible experience, with my truck loaded and ready to check out, I waited for half an hour with the door locked to the office at 10am on a business day. I had alot to do an my time was wasted. I would not recommend this U Haul to anyone. I made 2 calls to the manager to no avail. A woman who tried to get a unit had to drive away because the office was unattended.

Évaluation :

5

I had storage there before and decided to get it again for my needs.I did not have any problems in the past good service for my needs.Thank You for being there.Wesley

Évaluation :

3

No one has broke into my stuff the year its been there which is good and the employees are nice but a lot if my items were ruined by mold like my kitchen equipment, my dressers, and mattress..and there was rat feces in my storage unit.

Évaluation :

5

Folks were courteous and helpful well informed

Évaluation :

3

Garbage all around my unit, broken glass, nails, I picked up the nails and threw them over the fence in the field. First time using a storage facility so maybe they are all this way. Truck should have rope on board for securing.

Évaluation :

5

Keep up the good work.

Évaluation :

5

Very clean, helpful staff, affordable.

Évaluation :

5

Thank you I loved it.

Évaluation :

2

All my personal belongings were ruined by mice and rats. I had to throw away everything I own. There was RAT POOP everywhere, we took pictures and Dave manager of uhaul and Steve did also. I filed a claim. And they said they cant do anything because I had no insurance. I WILL NEVER RECOMMEND THIS UHAUL TO ANYONE. TERRIBLE CUSTOMER SERVICE

Évaluation :

5

Very helpful

Évaluation :

3

only 1 staff worker working and had to wait long time to get any service.

Évaluation :

5

Both guys that were working, were extremely nice and very helpful much much better experience that when we rented a truck in victor . Merci

Évaluation :

1

The customer service was horrible! They really inconvenienced me with my storage unit. Hey hey guy never gave me my storage card and I had to leave my belongings in the truck all night. I was on hold for 2 hours with uhaul trying to fix my resvervations. Then I went to get storage the next day and they were changing my unit all over to different ones. Then they told me to go to one then that was the wrong one and I had to drive the truck all the way back to the same one from the first time . Uhaul Costed me a lot of money

Évaluation :

3

I need a card to get in gate I don't have one

Évaluation :

5

These guys are great, I dont know the name of the gentleman that helped me, but he was great, explained everything. Just a great experience all a round.

Évaluation :

5

great experience

Évaluation :

4

was good storage unit

Évaluation :

3

Storage has mice

Évaluation :

4

Pleased with the handling of rental storage and attendant.

Évaluation :

2

The store was ok...customer service on the phone and truck share 24/7 tech support hung up on me twice after being on hold for 25 minutes the first time and 15 minutes the second.

Évaluation :

5

Dave at the place was great to work with. Merci

Évaluation :

5

They were nice about everything and I appreciate that

Évaluation :

4

I had easy access to my storage unit staff was friendly.

Évaluation :

5

The gentleman was very helpful.

Évaluation :

5

Answered all question were kind.

Évaluation :

5

The Male Staff were both Awesome, very Professional and kind.. I would definitely recommend This location to All. Thank you, Job Well Done.

Évaluation :

5

Everything went well. The only thing was our couch ended up with mold.

Évaluation :

5

Staff was very helpful - showed me a couple of units - made sure everything worked for me - got me in and out very quickly and made some recommendations. Merci

Évaluation :

2

Staff is terrible, rude, not willing to help. Winter time my lock got frozen and they told me it would be $100 to get it unlocked. Why have a garbage there if people cleaning units can't use it??

Évaluation :

5

Everything was perfect.

Évaluation :

5

First time using storage at uhaul and I had a great experience going there staff was friendly and fast with the application process had my key card and storage room in no time. very great service.

Évaluation :

5

(1)Was unable to enter with a power wheelchair. (2) Steve was extremely helpfull.

Évaluation :

5

Very friendly & helpful staff. A good experience. I would do this again (if I ever move again :) )

Évaluation :

4

the person checking us in was kind, expedient, and very helpful. the space is as requested, however, I am somewhat concerned that the floor was moist, and there is swamp several feet away.

Évaluation :

5

The guy who helped us was very respectful and got things done so fast

Évaluation :

4

Thanks for your assistance!

Évaluation :

5

The lady in front help me with what I needed. And it was quick thank for the service.

Évaluation :

5

Your representative Steve was extremely courteous and knowledgeable about my situation and took care of my needs very professionally.He was also sympathetic to my wheelchair situation.

Évaluation :

2

Wasn't allowed a refund or pro-rated fee when I moved out early. Will never rent there again and will tell all my friends as well.

Évaluation :

4

job well done

Évaluation :

2

When I went there they were overbooked on the reservation for storage I made and had to pay extra money for a larger one. Customer service was not customer based.

Évaluation :

5

Very accommodating and nice. Very friendly staff

Évaluation :

5

Both employees that i spoke with are very nice thank you both very much

Évaluation :

5

Anthony Council sent me to this location and I'm glad for that The sales person was obligingly helpful It was very cold out so he got us checked out and ready to go in a timely manner Thanks Stephen

Évaluation :

4

Thanks

Évaluation :

5

Was able to get a storage unit quickly

Évaluation :

5

Staff was very helpful, helped navigate one of the corporate "gotchas" and processed by check-out within a half hour of closing (the night before my renewal) with no problem or hesitation, thank you!

Évaluation :

5

Very good customer service and very courteous to my needs.

Évaluation :

2

Called to confirm move in date, local store had no records of my order using phone # name or order number. Transferred to customer service and same thing. Had to rebook order

Évaluation :

5

If I had to use again definitely would use this facility.

Évaluation :

5

Great friendly service !!

Évaluation :

4

our only problem is we had to take a larger unit then we wanted, staff there was great