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Joe R.Customer Reviews for U-Haul Moving & Storage at Ridgeway Ave
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Expensive, but served the purpose well.
Emily J. | Expérience généraleThis was the easiest rental every. Employee was great and explained everything.
Ana S.The van was fine, a little beat up but did the trick... The problem I have is having $150 stolen from me for "gas" because I can't dispute it because I didn't take a picture of the gas gauge on drop off. I returned the van with more gas then I got it, I was even told I would get an $18 credit if I returned it with more then a quarter of a tank which I did. To literally lose $150 because I didn't take a picture of something that they then lied about blows my mind.... I put $80 in gas into it and drove less then I predicted that only should have taken $50 to cover so I would be safe.
Benjamin C.I went through the process online to reserve the truck and gave my info. I did this in advance to make the pickup faster. However, I still needed to enter the building and fill out the paperwork. Why offer this expedited service if you have to go in anyways.
Steven T.Everything went smoothly .
Jeffery D.Fast, friendly service
Joanne A.Friendly personable service. Short wait times. I normally use a different location but didn't have what I needed, so I went to the Ridgeway Avenue location. I will be using this one from now on. The only improvement I can think of would be a larger parking and drop off area.
CARL R K.Have more than one person to wait on customers.
Anne M.Very satisfied and will refer friends and family.
shirley d. | Expérience généraleI didn't get a uhaul they last minute cancelled my reservation and then the storage unit they assaigned me was an outdoor unit. Will never use uhaul again.
Ashleigh D. | Online Move InMore employees
James M.The owner's comments on how to carefully drive the Van were very helpful
trevor E.Make sure the gas is full. When I got the truck and turned it on it gave me a warning that it had 18miles till E.
Chalece H.Steve was very helpful and professional! We miss seeing his friendly pup at the location. We choose to use this location to see his friendly pup at the door! What a good boy! Sad to see him gone
Jaclyn P.Great service
Robert S.1. The truck very average and not truly clean or well kept. 2. Truck was parked behind the gates. Staff should have come out to take the truck out for me. 3. He never came to show any of the things in and around the truck or its gadgets. 4. Called me while I was driving back from Greensburg, PA as to why the truck was not back in time!! 5. Gas was 2/3. I did not know to fill up 2/3 the tank. May be it was a tad less. Charged $10 for that. 6.Sorry but very poor service and unlikely to come back to your place or any U Haul. Wish I had better things to say.
jagdish M.It's my favorite location to rent from!!!
Lisette R.Can't think of anything.
Tony B.The 24/7 system is definitely flawed. Could not login and proceed with picking up or dropping off via a browser. Needed to download app. Even then it took a lot of finagling.
Rachel S.Steve and Dave were very helpful, as this was my first time using. Will definitely use agin!
Mary C.The only issue I had is the limited parking spaces besides for that everything went smoothly and effortlessly.
Adam C.Steve was very helpful and friendly
Mary Joy L.The gas cap was broken and didn't realize it until we filled it upon return. The check in online was not working properly, thank God the gentleman who opened the place was a little early and graciously checked us in so we could be on our way. I would not use the online check in again. I would go to the Long Pond location.
Vicki S.The truck was immaculately clean and smelled amazing! The owner is so friendly and sweet! I would highly recommend renting from this place! I know I will!
Stephanie M.The steering wheel needs to be fixed
Annette A.Thank he was a good service
Nasher A.My location was changed without my knowledge. There was no email or text sent. So for future reference make sure your renters are aware if there is a change. It through off my time with what I had to and made me return the uhaul alittle late.
Courtney T.Excellent customer service,,very friendly and helpful. Awesome personality. Customer service made this part of moving less stressful. Merci.
Valeria B.Other than (such terrible) access hours, everything was swell! Customer service did explain the access hours before renting. Please understand, I am not complaining! Maybe sometime in the future, the access hours can be somehow better configured! There's nothing like having access to your storage 24/7.
Tony C. | Expérience généraleThe employee was very nice and helpful
Kathyann H.Well spoke person
Madeline R.All my items were musty or moldy from storing i wasted a lot of money it was not worth it I had to throw most of my items away very upset and disappointed!!! Also their is no lighting inside the storage and it's very hard to see!
Cindy R. | Expérience généraleVery helpful - snow removal was excellent!!! I have used them a few times- never an issue
susan l. | Expérience généraleMuy caro por lo que uno recibe. Demasiado pequeño el espacio ! Necesitaba un espacio mas grande pero la renta esta demasiada alta en comparación con otros lugares. Me gustaria mas valor por mi dinero.
Tamara O. | Online Move InI can't think of anything I'd do differently. The area they have to work with is small and they manage it well.
Alan K.Steve and his lovely dog were Awesome!!!
Starr H. | Premières impressionsKeep hitch gear in stock
JAMES S.The Uhaul account with the Uhaul App was horrific. Creating an account, going through the verification, the putting the fuel and millage took time. Then taking a picture to upload became a frustration. My camera works fine but the app camera did not work. Make the program to either take a picture where it does actually work or allow a photo to uploaded from my phones camera app. We spend a half hour or more trying to make the Uhaul app. Cleared cache, checked app settings, camera settings, and anything we could think of....wasted time when we really did not have time to spare.
Stepphanie W.Polite and respectful of my time.
Michael L.Staff were fantastic and very friendly. Thank you.
Anthony M. | Expérience généraleDave (the Manager) was beyond awesome. Such a kind gentleman! He made sure my experience with the location was nothing less than great. My move in was smooth as well as my departure from my storage unit. Thanks again for everything!
arielle r. | Expérience généralethis employee has always been friendly and very helpful
susan l. | Premières impressionsI was very satisfied with my experience and the customer service was great!
Kiersten A. | Expérience généraleI had great customer service from Stephen. He helped with the return so I did not have to use the app completely. The outside of the van was dirty, the inside was clean and acceptable. The condition of the inside was acceptable also. I would recommend the location.
Jose T.Nothing, it was an enjoyable experience
Steven C.Excellent service à la clientèle
VIRGENDEL CARMEN S.Rental went well. Thank you
Doreen T.Nothing. The process in place is smooth.
Edward D.property was clean and well maintained, staff was pleasant and helpful. I am pleased with overall experience. My reason for moving was obtaining a storage unit closer to my home. I would recommend U-Haul to family and friends.
melanie m. | Expérience généraleRien
EDGARDORAY G.Nothing !
Tyrone B.Let them know on the phone that the price per mile driven jumps from 79 cents to 99 cents on Fridays and Saturdays.
Donald R.Thank you Stephen and camille for your help ! You guys are awesome
Kaley S.Nothing,your guys were spot on,took care of everything we needed,they were super friendly, above and beyond,thanks guys for the good experience!!
John S.I originally tried to rent a truck from 1106 east ridge rd ny 14621. But after I reserved the truck on line and called ahead to verify the reservation, the location rented the truck before I got there and I was left with nothing. Horrible customer service, the lady at the service desk could care less and was just concerned with eating her Popeyes chicken! Very unprofessional and would never even think about renting from that location ever again! The Ridgeway location tried to help but I was only able to rent a truck till 1pm. Which was a help but not what I needed. Either way just an over all horrible experience. I will be sure to pass on my dealings with Uhaul to as many people as I can. Hopefully you hold your staff to higher level than what I experienced this weekend in the future!
MARTINJ F.Office staff always polite and friendly!!!
linda p. | Expérience généraleMy go-to for U-Haul
William H.Staff Member Steve was very Knowledgeable and helpful.
STEVE C. | Premières impressionsAucun
GLADYS P.I had gone through the online process to assure it would be a fast process at location. That being said, I waited in line at location for 20 minutes. There was only 1 person working and was doing her best, but was having trouble with customers. I had four people waiting for me to help with the move. I will never use this location again. Very bad service.
Linda M.The woman who helped me was amazing. The truck wasn't ready at my allotted time, and she did all she could possibly do to get me a truck. While I didn't have one till 12:30, this was still a great experience. She was the best!
Brian S.Very easy and very afforadble.
Jim W.Great service! Rented several times from this location
Dr Robert J.Everything was great
JOHNNYNICOLE L.Could of been cleaner
Jaclyn P.Something sticky on floor in frnt part of storage 2'-2'
Susan N. | Expérience généraleSteve and Dave made this an outstanding experience. Moving and storage can be a transitional activity that fills a need. Thank you for your positive contribution to our family's journey.
gary d. | Expérience généraleMy storage area was a 5' 10' and all my storage things were well protected and in good condition. Office stafff were always available and helpful with any questions or concerns. I highly recommend using this location for your storage needs.
Leilani L. | Expérience généraleRidgeway Ave Roch, NY Dave Grinkewitz excellent manager. His Customer Service I give 5 Stars!!!!
LEOLA B. | Online Move InThe associate was not always friendly or gracious. My unit had a leak in it from the ceiling.
Sharae M. | Expérience généraleThanks for your hospitality, continued blessings.
Angela L. | Expérience généraleSome storage facilities are shady. Broken security gates etc. U-Haul watches, and the staff person on duty is diligent in his or her duties. Great Place S.C.
STEVE C. | Expérience généraleMonty was very helpful and kind for my needs
HUGH R. | Expérience généraleTop notch Customer service!
William H. | Expérience généraleWrong storage unit but he called another place and found me a bigger one - he was suppose to credit the charge he did for small unit but instead charged me again!
Susan L. | Expérience généralewrong storage unit size when I got there but he found me a larger one near by = he was suppose to credit my account since he had already charged me - but instead billed me again! I have been on hold 20 minutes so far this am trying to get thru to the store!!!!!
Susan L. | Premières impressionsThe easy access and help from the staff were greatly appreciated.
Michel F. | Expérience généraleVery nice people work there. I would recommend this Uhaul location to anyone.
ADRIENE B. | Expérience généraleYour employee was great in handling a demand for the truck we hadn't unloaded yet. Good experience all around.
Julie L. | Premières impressionsI fell at this Uhaul just after hand surgeries !!!!!! My stitches popped n now my hand is split open n bleeding after my bleeding never happened till i fell at your facility n im still suffering, my knee sometimes wont let me out of bed or get out of the car like today its cold n rainy if i wasn't 2 old 2 move my stuff again b4 i find my apartment i would've ALREADY DONE IT. LAUGH AT WE'LL cover ur last month.Im disabled on disability n now this happen to me ! I want compensated for my pain n discomfort i endure every day
Michelle D. | Expérience généraleMerci
Tania Q. | Expérience généraleSatisfied customer
louis h. | Premières impressionsgood timely rental center in Greece always helped me and good personel
Danny T. | Premières impressionsWhen I first went a gentleman assisted me with getting a card, showing me where my unit was, and answering all of my questions. He was awesome !!
Alea W. | Online Move InAlways too expensive, but the facility and staff were great.
Jon R. | Expérience généraleThe past two years have been a very smooth experience. From the initial rental of one unit, and a last minute rental of a second unit when we moved, then downsizing as we got rid of stuff, everyone has been very accommodating and pleasant to work with. They keep the facility clean and the units were in good working order. I would highly recommend them and would return if needed.
trisha e. | Expérience généraleI pulled in with the truck - went into the office but nobody was there. There was another customer inside looking for help too. We both went outside to look for someone - the other customer yelled into the lot to find a employee. He answered back that he would be in office shortly- he told me to just put my key on the desk and then I can leave. I don't think that's a good way to handle returns.
Nicole P. | Premières impressionsVery friendly service I was really satisfied customer God bless
Carlos M. | Expérience généraleAt closing staff rep, Camille, was exceptionally helpful, courteous, and pleasant. She made things go very smoothly in a stressful time to expedite closing, since my home had suddenly sold and many things had to move quickly. it was almost a fun time! I appreciate her kindness!
GLORIA L. | Expérience généraleThank u
PAUL A. | Expérience généraleTerrible experience, with my truck loaded and ready to check out, I waited for half an hour with the door locked to the office at 10am on a business day. I had alot to do an my time was wasted. I would not recommend this U Haul to anyone. I made 2 calls to the manager to no avail. A woman who tried to get a unit had to drive away because the office was unattended.
thomas d. | Expérience généraleI had storage there before and decided to get it again for my needs.I did not have any problems in the past good service for my needs.Thank You for being there.Wesley
Wesley M. | Premières impressionsNo one has broke into my stuff the year its been there which is good and the employees are nice but a lot if my items were ruined by mold like my kitchen equipment, my dressers, and mattress..and there was rat feces in my storage unit.
Melissa R. | Expérience généraleFolks were courteous and helpful well informed
Steven B. | Expérience généraleGarbage all around my unit, broken glass, nails, I picked up the nails and threw them over the fence in the field. First time using a storage facility so maybe they are all this way. Truck should have rope on board for securing.
Jeanine F. | Premières impressionsKeep up the good work.
Annette W. | Premières impressionsVery clean, helpful staff, affordable.
Jon R. | Premières impressionsThank you I loved it.
Akai B. | Premières impressionsAll my personal belongings were ruined by mice and rats. I had to throw away everything I own. There was RAT POOP everywhere, we took pictures and Dave manager of uhaul and Steve did also. I filed a claim. And they said they cant do anything because I had no insurance. I WILL NEVER RECOMMEND THIS UHAUL TO ANYONE. TERRIBLE CUSTOMER SERVICE
tammy t. | Expérience généraleVery helpful
Rachel W. | Expérience généraleonly 1 staff worker working and had to wait long time to get any service.
ana v. | Expérience généraleBoth guys that were working, were extremely nice and very helpful much much better experience that when we rented a truck in victor . Merci
Jeremiah V. | Premières impressionsThe customer service was horrible! They really inconvenienced me with my storage unit. Hey hey guy never gave me my storage card and I had to leave my belongings in the truck all night. I was on hold for 2 hours with uhaul trying to fix my resvervations. Then I went to get storage the next day and they were changing my unit all over to different ones. Then they told me to go to one then that was the wrong one and I had to drive the truck all the way back to the same one from the first time . Uhaul Costed me a lot of money
Keisha W. | Premières impressionsI need a card to get in gate I don't have one
Glenda H. | Premières impressionsThese guys are great, I dont know the name of the gentleman that helped me, but he was great, explained everything. Just a great experience all a round.
Lori V. | Premières impressionsgreat experience
ysmenio F. | Expérience généralewas good storage unit
Charles O. | Expérience généraleStorage has mice
gloribell f. | Expérience généralePleased with the handling of rental storage and attendant.
Sheila B. | Premières impressionsThe store was ok...customer service on the phone and truck share 24/7 tech support hung up on me twice after being on hold for 25 minutes the first time and 15 minutes the second.
ADRIENE B. | Premières impressionsDave at the place was great to work with. Merci
Sandra C. | Expérience généraleThey were nice about everything and I appreciate that
Dominique B. | Expérience généraleI had easy access to my storage unit staff was friendly.
Michelle H. | Expérience généraleThe gentleman was very helpful.
Carrie S. | Premières impressionsAnswered all question were kind.
Michelle H. | Premières impressionsThe Male Staff were both Awesome, very Professional and kind.. I would definitely recommend This location to All. Thank you, Job Well Done.
SHERICE H. | Expérience généraleEverything went well. The only thing was our couch ended up with mold.
Jeana E. | Expérience généraleStaff was very helpful - showed me a couple of units - made sure everything worked for me - got me in and out very quickly and made some recommendations. Merci
Sandra C. | Premières impressionsStaff is terrible, rude, not willing to help. Winter time my lock got frozen and they told me it would be $100 to get it unlocked. Why have a garbage there if people cleaning units can't use it??
Brittany P. | Expérience généraleEverything was perfect.
David W. | Expérience généraleFirst time using storage at uhaul and I had a great experience going there staff was friendly and fast with the application process had my key card and storage room in no time. very great service.
latricia n b. | Expérience générale(1)Was unable to enter with a power wheelchair. (2) Steve was extremely helpfull.
thomas c. | Expérience généraleVery friendly & helpful staff. A good experience. I would do this again (if I ever move again :) )
Theresa P. | Expérience généralethe person checking us in was kind, expedient, and very helpful. the space is as requested, however, I am somewhat concerned that the floor was moist, and there is swamp several feet away.
Mark B. | Premières impressionsThe guy who helped us was very respectful and got things done so fast
latricia n b. | Premières impressionsThanks for your assistance!
Theresa P. | Premières impressionsThe lady in front help me with what I needed. And it was quick thank for the service.
Michelle P. | Premières impressionsYour representative Steve was extremely courteous and knowledgeable about my situation and took care of my needs very professionally.He was also sympathetic to my wheelchair situation.
thomas c. | Premières impressionsWasn't allowed a refund or pro-rated fee when I moved out early. Will never rent there again and will tell all my friends as well.
nancy w. | Expérience généralejob well done
jerry f. | Premières impressionsWhen I went there they were overbooked on the reservation for storage I made and had to pay extra money for a larger one. Customer service was not customer based.
Miguel c. | Expérience généraleVery accommodating and nice. Very friendly staff
Eileen R. | Expérience généraleBoth employees that i spoke with are very nice thank you both very much
alicia c. | Premières impressionsAnthony Council sent me to this location and I'm glad for that The sales person was obligingly helpful It was very cold out so he got us checked out and ready to go in a timely manner Thanks Stephen
Thelica C. | Premières impressionsThanks
deanna f. | Expérience générale