U-Haul Moving & Storage at Rochester International Airport

1076 évaluations

50 Ajax Rd   Rochester, NY 14624
(off Buell between Chili Ave and Brooks Ave)

(585) 272-8912

Heures

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Pour nous contacter

(585) 272-8912

50 Ajax Rd
Rochester, NY 14624

Heures

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen L. 
Évaluation :
5

Don't change anything at all!

james D. 
Évaluation :
3

Check the truck before rd ring it. We got home and realized key didn't work in driver side door. Had to climb over from passenger side

Ryan K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CAYLA S. 
Évaluation :
5

the only minor problem was that we could not open the door of the u-box because it was placed to close to the next one. we had to move it forward abou 6 inches so the latch would clear

ralph K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

scott P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sean M. 
Évaluation :
5

Was a great experience. Very friendly and knowledgeable employee got me squared away.

Suzannah H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Fadi M. 
Évaluation :
5

perfect service

Luis A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Andrew W. 
Évaluation :
5

The truck did have a marijuana smell

Kevin S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARKJ P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pauline C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose S. 
Évaluation :
5

Thank you. Nice staff

Kathleen B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sherrice J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven M. 
Évaluation :
5

The service was excellent. Both employees that I worked with.. first with calling to make a reservation, change reservation and also at pick up where friendly, helpful and easy to work with. Pick up and drop off were quick. The only item that I will say was that the truck itself had an extremely strong unpleasant odor in it. Other than that we had a good experience.

Barbara T. 
Évaluation :
5

Rep marked that gas tank was half full but when we started driving away we saw that it only had 5/16 or just above a quarter tank.

Michael G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

marion M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luis A. 
Évaluation :
4

I was charged for 2 days and only had truck for 4 to 5 hrs. Waiting for response and refund. No one was in your lobby for a extended period of time to where I put keys in box around 6pm and left. Apparently no one checked to see what vehicles were returned that night so their trying to say I brought it back the following day. Look at your cameras. I was there. Also no one ever answers the phone

Jamar G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenny N. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Geoffrey M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zaida H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rosalind M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathleen A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alyssa S. 
Évaluation :
4

Gas tank was below Full during pick up but I was informed it was full. Returned the tank completely full. When I filled the tank full, by looking at the gauge I came to know that It wasn't completely full during pick up.

Pranay K. 
Évaluation :
5

Great customer service, friendly staff, very welcoming and accommodating. Thank you for a great conversation. :0)

Kathleen W. 
Évaluation :
5

Very disappointed when I spoke to 3 different people regarding a pending charge and nobody could give explanation. Last action was leaving a message for Tiegen with no response back. Not sure I would use them again

Robert M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard T. 
Évaluation :
5

Excellent and nice customer experience and service

Balraj S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NaImah W. 
Évaluation :
2

The guy was very friendly but he was sneezing and coughing. You should offer paid sick leave during these terrible circumstances. Also getting the app to take my license was a pain.

Gerardo T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

chisa T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

george L. 
Évaluation :
5

Couldn't be happier with the truck, the personnel and online process!

wendy D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shawn M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dale B. 
Évaluation :
5

This was the best moving experience I've had. I will highly recommend UHaul plus use them in the future.

Michele F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jim C. 
Évaluation :
5

Dealer at Climate storage in Webster could have helped me find my truck when they didn't have it but said he couldn't even help me do that. I went to Ridge Rd center and the employee was super helpful!! They didn't have a truck but found one for me. The pickup center on Ajax Rd was also fantastic. We found ourselves in urgent and your centers did the trick. The Webster dealer could use better customer skills.

Jenny D. 
Évaluation :
5

Awesome!!

TRISHAEVETTE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TYRONED S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Zachary M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

wynadett C. 
Évaluation :
5

Just keep up the good work.

Lance G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maria M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Corey C. 
Évaluation :
2

U-Haul does not deliver loaded uboxes in South Carolina. The company engaged through Movinghelp, selected from the list posted on the U-Haul website, paid through U-Haul, was no longer in the business of delivering and unloading uboxes. It took eight hours on the phone over two days to discover that the delivery and unload company listed on the U-Haul website was no longer in the business. Had to delay delivery in order to contract with another, more expensive delivery company. Nobody at Uhaul seemed to know what was going on. So the final stage of delivering new boxes to my new address was an ordeal.

Denis S. 
Évaluation :
5

A great and convenient location to rent a truck from. Equipment is new and clean and front desk person was friendly and helpful. A++++

Cheng J. 
Évaluation :
4

Add signage to indicate where to return trailers and trucks. I had to call the office from the rear lot. The worker who came out to assist was helpful - a forklift was needed to remove the trailer from my hitch.

Chia V. 
Évaluation :
5

Everyone I dealt with at this location has been very helpful. From organizing my pods' delivery and pickup to renting the small truck to finish up my move, they were knowledgeable and professional. It sure made a difficult move a whole lot easier.

Kathleen A. 
Évaluation :
5

Lower your rates. 99 cents per mile is ridiculous. Make it a flat rate plus gas instead.

Kathleen W. 
Évaluation :
5

Worked out great, thank you.

Arthur L. 
Évaluation :
4

The equipment was clean but not maintained well. Little things, such at the knob on the window roller not staying affixed to the roller and the constant squeaking echoing throughout the cab while in operation amount to an "Above Average" for U-Haul. I've had worse experiences with the U-Haul fleet and only a few better. Staff at this location are excellent; painless pick-up and return.

Jordan M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HEIDI H. 
Évaluation :
5

The female receptionist was very knowledgeable and helpful. I was in and out in about 5 minutes.

Clayton Y. 
Évaluation :
5

Easiest drop off ever! Dropped off the trailer without even getting out of the car!

Todd V. 
Évaluation :
5

Fix your invoices. They're itemized incorrectly so it looks like you overcharge or charge duplicates. I would also work on the website and make it a lot more simple. Should be one continuous invoice showing all portions as they post. Otherwise it went off without a hitch and I'm very pleased

Julie M. 
Évaluation :
1

Wear a mask

JOSEPHWILLIAM B. 
Évaluation :
3

Luis was a great help and I would definitely come back to talk to him if I needed help with Uhaul again.

Victoria A. 
Évaluation :
5

Returned trailer on off hours. No way to unhook from my truck.

Robert R. 
Évaluation :
5

The reservation process is poorly run and the phone wait time is much tooo long

John M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leonid W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bonnie S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lori G. 
Évaluation :
5

Nothing really to say, I didn't have any employee interaction. Perhaps additional signage on where to park the truck would be helpful.

Emily G. 
Évaluation :
5

Excellent service à la clientèle. Team helped me attach trailer, super friendly upon return. Great experience.

Brian V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nadir A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joey S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholas B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM, L K. 
Évaluation :
5

Great service, price and convenience Would use again and recommend

scott G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carlo A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arton S. 
Évaluation :
4

The vehicle wasn't very cleaned from the back, there were traces of random clumps of hair. But overall, the customer service was amazing and the vehicle was in good shape. I appreciated the employee who was incredibly helpful.

Maria F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Christopher W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jillian T. 
Évaluation :
5

Overall the truck was fine; however, the sun visor clip was broken; therefore, it kept falling down and the ignition switch was not working properly, had to play with key to turn on.

Kenny G. 
Évaluation :
5

Really great moving experience, I was able to get the rentable boxes and place them in the U-Box container for pick up so that I wouldn't have to drive them to the U-Haul location on my own. The staff in Rochester, NY were incredibly helpful, and the NYC location that picked up my U-Box were also super communicative. Definitely will recommend to others/use again in the future!

Nicole H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeremy S. 
Évaluation :
5

The only problem I experienced was with the truck itself. The air conditioning would only work for about an hour and then it would stop pumping out cold air. On a 12 hour drive in the middle of August this was not a comfortable situation. You need to get the air conditioning checked and fixed so that the next person to use that truck for a long haul does not sweat their brains out the way I did.

James B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

raymond K. 
Évaluation :
5

Your employee(female)and general manager are the best at there job and deserve a raise

Gilbert Y. 
Évaluation :
1

Replace the worker. It gave me an attitude when I told that worker that I would like to have a different communication method (American Sign Language is my native language so I requested for that person to write down on the paper to communicate). That worker gave me an unpleasant attitude

Julio P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica M. 
Évaluation :
5

Thank U for the help!!!

Robert B. 
Évaluation :
3

The check-in agent did not physically inspect/or check in the van while we were present. She said she would email us the final bill and we have yet to receive the receipt.

Edward K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELENA B. 
Évaluation :
5

I can not think of anything I would change about my experience with U-haul, the pick up and drop off process was easy.

Steven C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua O. 
Évaluation :
5

Everyone in the office was very friendly, helpful, and efficient. Merci.

PAULC H. 
Évaluation :
3

The people who helped me were very accommodating. I told them that having my uhaul pod delivered later in the day wan't going to work for me and requested a van to load my things at the uhaul location instead. They clearly had a lot going on and they did their best to help me get sorted. I appreciated their flexibility and chillness.

Kayla J. 
Évaluation :
5

Smooth as always. This has to be your best location in Rochester! THANK YOU!!!!!

Jenea R. 
Évaluation :
5

Excellent facility and excellent service. We hope to continue using this facility over the coming years. Staff was especially helpful!

Forest R.  |  Expérience générale 
Évaluation :
5

It's great storage space for my needs. Clean and secure.

MARY JO B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALEX P.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Andrew F.  |  Expérience générale 
Évaluation :
5

Always courteous and approachable!

Larry V.  |  Expérience générale 
Évaluation :
5

The facility is convenient and safe. The staff is so helpful and responsive. I have and will continue to recommend this facility to fellow RV owners. Thank you for this chance to sing their praises.

Margaret F.  |  Expérience générale 
Évaluation :
5

The staff was very accommodating to our needs.

RODNEY C.  |  Expérience générale 
Évaluation :
5

Merci

Kim A.  |  Expérience générale 
Évaluation :
5

Staff was great and very helpful. It's great storage space.

MARY JO B.  |  Expérience générale 
Évaluation :
5

Everything about this facility is perfect for storing my classic car. I never have to worry about it in the off season and the monthly fee is fair. See you in the fall.

william D.  |  Expérience générale 
Évaluation :
5

Large facility that's well lite. Seems very secure.

ALEX P.  |  Expérience générale 
Évaluation :
5

I've been storing my Mustang here for the past few years and I haven't had one issue. Miguel is excellent and did a great job with helping me move and replace my car battery after the winter storage.

CHRIS W.  |  Expérience générale 
Évaluation :
1

Two u-boxes were delivered after I confirmed with two people that I was going to pick them up. Customer service and the manager were rude and misinformed, and I still have not gotten my refund.

Rachel A.  |  Expérience générale 
Évaluation :
5

All online ad delivery service of Uhaul storage and shipping crate for a temporary storage space at home was all on time and very convenient. The driver was very professional. Thanks!!

Kristine F.  |  Expérience générale 
Évaluation :
5

Excellent service! Punctual, efficient, pleasant and professional.

Teri V.  |  Expérience générale 
Évaluation :
5

Storage of U-Boxes I rented was secure. Scheduling delivery and pick up of my U-Boxes was easy and the staff were very willing to get them to you quickly.

Milo D.  |  Expérience générale 
Évaluation :
4

Merci

Michele K.  |  Expérience générale 
Évaluation :
5

Fast friendly and efficient

ALEX P.  |  Réservation 
Évaluation :
5

We used the storage pods. So I never visited the facility. However, that process was great. Miguel the delivery driver was helpful and extremely nice!

Patrick G.  |  Expérience générale 
Évaluation :
5

The staff went above and beyond to meet our needs. They were extremely efficient and bent over backwards to ensure that we were taken care of.

Sara B.  |  Expérience générale 
Évaluation :
5

Although moving brings tears to my eyes the staff at Ajax Rd helped to relieve as much stress as possible by being accommodating to my needs and very friendly. I'd recommend this facility to anyone.

Marilyn H.  |  Expérience générale 
Évaluation :
5

The staff was uniformly friendly and helpful. I will be sure to use this U-Haul location the next time my situation warrants it.

Philip B.  |  Expérience générale 
Évaluation :
2

Staff were rude at both pick up and drop off.

Carolyn S.  |  Expérience générale 
Évaluation :
1

Delivery point did not want to honor weekend delivery. All my life in that box and delivery point wanted to tell me no, belittle me, and tell me how much they would cost me. Had to argue. Alot.

Eric G.  |  Expérience générale 
Évaluation :
5

your reps were very helpful and accommodating each time I made a visit...

Mary P.  |  Expérience générale 
Évaluation :
5

They were extremely accommodating, friendly, and helpful! Great experience!!

Alice B.  |  Expérience générale 
Évaluation :
4

Great service and the staff is very friendly.

CHRIS W.  |  Expérience générale 
Évaluation :
4

It’s my third or fourth year in a row pretty sure I will be using it again next year

Ortiz C.  |  Expérience générale 
Évaluation :
5

Everyone helpful. Especially Miguel. I would do it again.

raymond t.  |  Expérience générale 
Évaluation :
4

The large door was open. I worry about rodents (mice) getting into the building. If the someone isn't using the doors to go in or out, then please keep them closed. Staff is friendly.

beth t.  |  Expérience générale 
Non reviews have been submitted for this location.

Services supplémentaires à cet emplacement

  • Icône de camion de déménagement
    Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Icône de remorque
    Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

  • Icône de libre-entreposage
    Libre-entreposage

    Nous offrons la plus grande couverture en Amérique du Nord!

  • Icône de conteneur de U-Box
    Conteneurs U-Box®

    Nous expédions à l'autre bout de la ville et à l'autre bout du monde!

  • Icône de fournitures de déménagement
    Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

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