Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Luis was very helpful and very nice in explaning how to manage and stay with equipment. He explained in detail
Vicmarie Charles
Évaluation :
3
Le client n'a pas laissé de commentaire.
Debra Eggebrecht
Évaluation :
4
I was surprised that $19,95, for less than 5 hours came to a total of approximately #40 !!
Ruth Johnstone
Évaluation :
5
Le client n'a pas laissé de commentaire.
Alexis Gothberg
Évaluation :
4
The people we dealt with were very friendly, professional and helpful. The UHaul website and automated message systems are really challenging to deal with: the website is not user-friendly and prone to miscues. The auto-alerts are helpful but WAY too many messages came in related to our rental. The volume of messages almost became "white noise" that I was tempted to begin ignoring.
Heather White
Évaluation :
5
Le client n'a pas laissé de commentaire.
Sharon Hancock
Évaluation :
5
Very courteous and prompt service. Thank you!
Roger Smith
Évaluation :
5
Le client n'a pas laissé de commentaire.
Victor Rosario ocasio
Évaluation :
5
I love this location they have great service and great customer service was very happy.
Luther Knight
Évaluation :
5
Le client n'a pas laissé de commentaire.
Valarie Floyd
Évaluation :
1
Le client n'a pas laissé de commentaire.
XIOMARA LOVE
Évaluation :
5
Le client n'a pas laissé de commentaire.
Zandra salters
Évaluation :
3
The truck had 110K miles on it in very rough condition. The truck smelled like cigarettes and weed. There were cigarette butts or joint butts under the seat. Steering wheel was sticky and falling apart. Truck didnt run properly. Very disappointed with this rental.
Michael Slusser
Évaluation :
1
This appears to be a fraudulent receipt generated by uhaul, or they moved one my boxes without permission and unloaded the box then moved it from my account. This was not initiated by me in any way, I have been on the phone with uhaul for over an hour trying to get this issue resolved.
Barbara Vandenberg
Évaluation :
5
Le client n'a pas laissé de commentaire.
Cheryl Snead
Évaluation :
5
Good communication, easy process. I had to pick up some extra supplies from the store, and the staff there was friendly and helpful as well.
Maria Flangan
Évaluation :
4
Kay was FANTASTIC!!
Joe DeMarco
Évaluation :
4
Rail tie downs need repair
Richard Brhel
Évaluation :
5
Nothing, everything was excellent. Great service from the staff.
Nancy Sennett
Évaluation :
5
Recommend
Tim Caldwell
Évaluation :
2
I original pick up location was the ROC airport location on Ajax Road where I received a truck which was half filled with fuel. The Ajax Road representative was excellent. I filled the U-haul truck because I was ready to travel $67.75.There was a screw in the tire that caused me to go to the Jefferson Road location for a replacement. No one me to show them the location of the screw in the tire. The representative at Jefferson Road location was not customer service focused. No one from the Ajax location called the Jefferson Road location to notify them why I was coming. When I arrived to the Jefferson Road location, the representative was sure how to process an Emergency Vehicle report. While I was waiting, I asked to use the restroom. I was told that the location didn't have a Public restroom and I had to go across the road to the gas station. I didn't think that was a proper response and didn't respond inappropriately. I asked about reimbursement for the fuel and told to call the 800 number. I called the 800 number that evening and received a reference number 4616217. I was told someone would contact me in 1-3 days. I never received any call.
Glen Jeter
Évaluation :
5
Le client n'a pas laissé de commentaire.
AMBER SHEEDY
Évaluation :
4
Le client n'a pas laissé de commentaire.
Gamalah Ali
Évaluation :
4
Le client n'a pas laissé de commentaire.
Debra Cairns
Évaluation :
5
Mybe a cup of hot coffee to go??
Robert Lapiana
Évaluation :
5
Le client n'a pas laissé de commentaire.
DEBORAH RICHARDSON
Évaluation :
5
Le client n'a pas laissé de commentaire.
Orlando Lebron
Évaluation :
4
Le client n'a pas laissé de commentaire.
Robert Provencher
Évaluation :
1
Le client n'a pas laissé de commentaire.
lashanki king
Évaluation :
5
Le client n'a pas laissé de commentaire.
Paul Hendricks
Évaluation :
5
Very helpful staff! Thank you!
ROGER SMITH
Évaluation :
5
Very helpful and knowledgeable staff! Thank you!
Roger Smith
Évaluation :
5
Very helpful staff. Answered all questions. Merci.
ROGER SMITH
Évaluation :
5
Le client n'a pas laissé de commentaire.
Cheryl Snead
Évaluation :
5
Le client n'a pas laissé de commentaire.
Cheryl Snead
Évaluation :
5
Always great service!
Cheryl Snead
Évaluation :
5
Great care of the customer
Cheryl Snead
Évaluation :
5
They take good care of me!
Cheryl Snead
Évaluation :
5
Very knowledgeable and courteous staff! Thank you!
Roger Smith
Évaluation :
5
Kay was VERY helpful!
JAMESLENDON COX
Évaluation :
4
I have nothing bad to say about this location. Very satisfied customer.
JAMESA III GHENT
Évaluation :
5
Staff was great and very helpful.
Joel Airy
Évaluation :
5
Le client n'a pas laissé de commentaire.
david corello
Évaluation :
5
Everything was very good Thank U
Michael Conlon
Évaluation :
1
Employee with a lazy eye there said, we can do military discount. Then said that the place where I'm moving to will give it to me. When I get there they said that the lazy eyed employee was the one that needed to apply the discount. Both locations gave me the run around. Just so I can get a ten percent discount, for someone that served this country l, a veteran. This is how bad this company is, bottom of the barrel. This guy is lying or poorly trained. You guys go above and beyond to rip off the customer. Not a single positive customer experience, no help from anyone. There of any U-Haul. These people are con artists. Zero stars.
felix Ortiz
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michael Pinto
Évaluation :
4
Le client n'a pas laissé de commentaire.
Darnell Rhodes
Évaluation :
1
Truck was never cleaned had empty tank
Tyller Beardsley
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kalvie Grimsley
Évaluation :
3
Le client n'a pas laissé de commentaire.
Sam Campanella
Évaluation :
4
Le client n'a pas laissé de commentaire.
James schrader
Évaluation :
5
It's lovely to have a company really take customer service seriously & speak to people without judgement or disrespect. I appreciate everything the company did to make the transition a bit easier for me. Thank you for the help!
sarah baglien
Évaluation :
5
Le client n'a pas laissé de commentaire.
Harold Reuter
Évaluation :
3
Le client n'a pas laissé de commentaire.
Aaron Coddington
Évaluation :
5
Le client n'a pas laissé de commentaire.
Karen Richardson
Évaluation :
5
Le client n'a pas laissé de commentaire.
LAURA CUDNEY
|
Premières impressions
Évaluation :
3
Le client n'a pas laissé de commentaire.
Nicole Webb
Évaluation :
4
S.O.
Khyrra Canady
Évaluation :
5
Le client n'a pas laissé de commentaire.
Patrick Colling
Évaluation :
1
Le client n'a pas laissé de commentaire.
Rose Siantois
Évaluation :
5
Great service and amazing staff mbers
Nathan Dold
Évaluation :
1
I recieved the truck with the gas tank on E and the truck was in bad condition. Brakes are almost non existent, as well as other things with the truck
Niayah Blair
Évaluation :
5
The Store Manager is Great She cares so much about hte customer and u-haul.
Craig Kozlowski
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michael Spaziano
Évaluation :
5
The staff was excellent. However, when I got the first trailer, there was a short in the wiring that caused a fuse in my truck to blow. It took some time to sort out, but as I said the staff was excellent working with me to fix the fuse and change out to another trailer. I would suggest a better evaluation before renting a unit. The connector cabling was clearly damaged prior to renting the unit to me.
Reginald Allen
Évaluation :
5
Friendly staff. We had to extend our rental time. It was easily done over the phone.
Maria PerezMcknight
Évaluation :
5
Le client n'a pas laissé de commentaire.
Timothy Kalka
Évaluation :
5
Le client n'a pas laissé de commentaire.
Thomas Arias
Évaluation :
5
I originally placed the reservation at the long pond road location 3 months in advance. The day before they called to let me know that the trailer would not be available because the people who had it were not keeping their contract and returning it on time. They said I could pick up a trailer at the Ajax location or wait a full day to pick up the trailer. When asked if I could return it to the long pond location because that's where I reserved it from they told me No and I would be charged more. She pretty much told me that I had no option and cut me off and hung up. How is it fair that it's their fault and I'm the one that would have to pay more. I'm sure they changed the other people for breaking the contract and they again were going to charge me for them breaking their contract. Good customer service would have been for them to go pick up a trailer and have it at the location I reserved it from. Or said it would be okay for me to bring it back at no extra charge. When talking to the team at the Ajax location they said it should have been no problem for me to drop it off with no extra charge. It's up to that stores manager how they do business. I guess I will be doing all my business at the Alex location. They were super helpful very polite and they answer their own phones and not have all calls forwarded to the call center where they have no idea what your talking about. Thank you to the great team at the Ajax location. The long pond rd team should learn customer service.
David Hurrell
Évaluation :
5
Le client n'a pas laissé de commentaire.
John Donnelly
Évaluation :
5
Customer service was fantastic.
Paul Rowe
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lee Player
Évaluation :
5
Le client n'a pas laissé de commentaire.
Alyson stevenson
Évaluation :
1
That girl in the office…. The big chunkybone one was so nasty…
Michael Poles
Évaluation :
5
Le client n'a pas laissé de commentaire.
Stephanie Seever
Évaluation :
4
Personnel are helpful and pleasant to work with.
richard brhel
Évaluation :
4
check condition of equipment before renting it out
keith arnold
Évaluation :
5
It's a convenience thing for me close to home and work and the employees are great too.
reginald ricks
Évaluation :
5
Le client n'a pas laissé de commentaire.
Marc Stammer
Évaluation :
5
Le client n'a pas laissé de commentaire.
katie laird
Évaluation :
5
As always best store ever
Nancy Elliott
Évaluation :
4
Le client n'a pas laissé de commentaire.
Janice Rickermann
Évaluation :
4
Le client n'a pas laissé de commentaire.
WILLIAMJOHN JUBA
Évaluation :
3
Communication and scheduling should be arranged better and everyone should be on the same page or at least leave notes in the system if there was a certain concern for a customer. Overall, service was good for u-haul boxes.
Estelle Vega
Évaluation :
5
Le client n'a pas laissé de commentaire.
Eric DeCann
Évaluation :
5
Le client n'a pas laissé de commentaire.
Deborah Crockett
Évaluation :
5
From the Rochester, NY point of view it was Great with no problems. From the NC point of view they were good, but need to improve letting customers know the accurate time for pick-up. I understand that issues happen ,can't help when a driver gets ill. When you say a certain time to pick up on certain date and it goes by and I call to see when coming that day and wasn't on NC's schedule . Long story short they got them yesterday, Sept. 18th, 2023.
Patricia Farrington
Évaluation :
4
Had 2 boxes and they got to the UHaul destination, but one was forwarded to another state and I'm still waiting for it!
truman Gillette
Évaluation :
5
Le client n'a pas laissé de commentaire.
Rachel McCaffery
Évaluation :
4
Le client n'a pas laissé de commentaire.
Jennifer Hewitt
Évaluation :
3
Le client n'a pas laissé de commentaire.
Nicole Slone
Évaluation :
5
The service is great! The Uhaul/UBox app is clumsy. After initiating the job, I was not once able to recall it from the app, despite a few attemps with support. Make sure you record every detail!
Pamela Rossmann Bray
Évaluation :
5
Le client n'a pas laissé de commentaire.
James Collier
Évaluation :
5
Le client n'a pas laissé de commentaire.
Cabot Suggs
Évaluation :
3
When I picked up the truck I thought it was rather rude that the person at the counter was texting on his phone. He was a very nice gentleman, but it was unprofessional.
Christopher Galvano
Évaluation :
4
Le client n'a pas laissé de commentaire.
William Hendriks
Évaluation :
5
Mothing
kweli sams
Évaluation :
1
What you can improve is having people things arrive on time. I went days without having my clothes and my daughter had to move in her dorm with nothing. I called customer service and they were no help. No one had no answers to why my UBOX was still sitting in NY. When I finally get my UBOX both of my tv were damaged and Uhaul insurance doesn't want to replace it. Even though I had insurance on my UBOX. I was only given $200 refund for UBOX being 5 days late because they only give a measly $50 a day for my things being late. I will never rent a UBOX again. They suck for service and suck for NOT replacing my 75 inch tv for being damaged. They need to do BETTER with paying out for not arriving on time and replacing my items that damages.
Voncia Brown
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michelle Ormsbee
Évaluation :
1
The mileage of the truck was mal-functioning. When I returned the truck, it read 978 000 miles. That was impossible. The total rental for one day with estimated miles was 78.00. I extended one day and 25 extra miles and was charged 224 after 2 days of investigating what went wrong.They robbed me and never contacted me with the decision.
David Valle
Évaluation :
5
Le client n'a pas laissé de commentaire.
Montiez Weems
Évaluation :
5
Le client n'a pas laissé de commentaire.
KIM ADAMS
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Susan B Hughes
|
Expérience générale
Évaluation :
5
Move in process was simple and easy. Staff was friendly. Will definitely use them again.
LAURA CUDNEY
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Johnell Coley
|
Expérience générale
Évaluation :
5
Cleanest storage in Rochester! Great customer service! Thank You Anthony!
Camille Zuniga
|
Expérience générale
Évaluation :
5
I love everything about uhaul however the price increase twice such a short period of time resulting in me finding another storage up the road cheaper for my foreign car. I understand your company decision and will miss the staff.
Quest William
|
Expérience générale
Évaluation :
5
Everyone at the Ajax Rd location was very accommodating and friendly. Convenient location and move in process was simple. Plan on storing our camper here every year.
LAURA CUDNEY
|
Premières impressions
Évaluation :
5
The check in process was easy and the staff very helpful.
Frank Rossi
|
Premières impressions
Évaluation :
3
Manager has an attitude because I didn't want my personal information on my windshield, ( HIPPA ) that's the law. I feel it only when he's there. I will take the next step if it continues.
Kevin Walker
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Larry Villasmil
|
Premières impressions
Évaluation :
5
The help very fast and family 👪 like, very good for business....
James Holmes
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Camille Zuniga
|
Premières impressions
Évaluation :
5
Just excellent - especially for people who have not yet worked with U-Haul before like us
Piet Vandermeer
|
Premières impressions
Évaluation :
5
Great experience! Definitely, I will use this storage facility again.
Alfonso Fuentes Aznar
|
Expérience générale
Évaluation :
3
I had made arrangements by email for my stored vehicle to be ready for pickup at noon June 2. That email was acknowledged. The vehicle was not ready for pickup as promised. The attendant didn't seem to know anything about the arrangement. Considering the cost of the rental for the past 9 months, it was disappointing to receive such poor service. In the past, the service has been excellent, so I will chalk this incident up to a momentary lapse and store my vehicle there again next year..
Forest Rittgers
|
Expérience générale
Évaluation :
5
Very satisfied, Thank you Anthony for having car ready to pickup
Kevin Jones
|
Expérience générale
Évaluation :
5
friendly staff great to work with
Tom Robertson
|
Expérience générale
Évaluation :
4
While I had a very good experience with this storage facility, it falls just short of 5 stars. On one occasion when I came to check on my vehicle, there was a large puddle of water under the front end of the car and the area beyond the front of the car. I have no idea where the water came from or why it was collecting in that particular area. However, the straps for my car cover were encrusted with evaporated salt when I came to check out. I was super disappointed to find out there was potential exposure to salt to my vehicle when I am paying for storage for the sole purpose of avoiding salt corrosion.
John Miller
|
Expérience générale
Évaluation :
4
Very nice and definitely feel the my car is in great hands.
Curtis McLaughlin
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
John Miller
|
Premières impressions
Évaluation :
5
Excellent facility and excellent service. We hope to continue using this facility over the coming years. Staff was especially helpful!
Forest Rittgers
|
Expérience générale
Évaluation :
5
It's great storage space for my needs. Clean and secure.
MARY JO BRENNER
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
ALEX POSNICK
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Andrew Fazio
|
Expérience générale
Évaluation :
5
Always courteous and approachable!
Larry Villasmil
|
Expérience générale
Évaluation :
5
The facility is convenient and safe. The staff is so helpful and responsive. I have and will continue to recommend this facility to fellow RV owners. Thank you for this chance to sing their praises.
Margaret Finn
|
Expérience générale
Évaluation :
5
The staff was very accommodating to our needs.
RODNEY COOK
|
Expérience générale
Évaluation :
5
Merci
Kim Allen
|
Expérience générale
Évaluation :
5
Staff was great and very helpful. It's great storage space.
MARY JO BRENNER
|
Expérience générale
Évaluation :
5
Everything about this facility is perfect for storing my classic car. I never have to worry about it in the off season and the monthly fee is fair. See you in the fall.
william Dexter
|
Expérience générale
Évaluation :
5
Large facility that's well lite. Seems very secure.
ALEX POSNICK
|
Expérience générale
Évaluation :
5
I've been storing my Mustang here for the past few years and I haven't had one issue. Miguel is excellent and did a great job with helping me move and replace my car battery after the winter storage.
CHRIS WASHINGTON
|
Expérience générale
Évaluation :
1
Two u-boxes were delivered after I confirmed with two people that I was going to pick them up. Customer service and the manager were rude and misinformed, and I still have not gotten my refund.
Rachel Alvarez
|
Expérience générale
Évaluation :
5
All online ad delivery service of Uhaul storage and shipping crate for a temporary storage space at home was all on time and very convenient. The driver was very professional. Thanks!!
Kristine Fredrick
|
Expérience générale
Évaluation :
5
Excellent service! Punctual, efficient, pleasant and professional.
Teri Violet
|
Expérience générale
Évaluation :
5
Storage of U-Boxes I rented was secure. Scheduling delivery and pick up of my U-Boxes was easy and the staff were very willing to get them to you quickly.
Milo Duran
|
Expérience générale
Évaluation :
4
Merci
Michele Kauffman
|
Expérience générale
Évaluation :
5
Fast friendly and efficient
ALEX POSNICK
|
Réservation
Évaluation :
5
We used the storage pods. So I never visited the facility. However, that process was great. Miguel the delivery driver was helpful and extremely nice!
Patrick Gooch
|
Expérience générale
Évaluation :
5
The staff went above and beyond to meet our needs. They were extremely efficient and bent over backwards to ensure that we were taken care of.
Sara Berg
|
Expérience générale
Évaluation :
5
Although moving brings tears to my eyes the staff at Ajax Rd helped to relieve as much stress as possible by being accommodating to my needs and very friendly. I'd recommend this facility to anyone.
Marilyn Hannah
|
Expérience générale
Évaluation :
5
The staff was uniformly friendly and helpful. I will be sure to use this U-Haul location the next time my situation warrants it.
Philip Belisle
|
Expérience générale
Évaluation :
2
Staff were rude at both pick up and drop off.
Carolyn Stam
|
Expérience générale
Évaluation :
1
Delivery point did not want to honor weekend delivery. All my life in that box and delivery point wanted to tell me no, belittle me, and tell me how much they would cost me. Had to argue. Alot.
Eric Green
|
Expérience générale
Évaluation :
5
your reps were very helpful and accommodating each time I made a visit...
Mary Palermo
|
Expérience générale
Évaluation :
5
They were extremely accommodating, friendly, and helpful! Great experience!!
Alice Baker
|
Expérience générale
Évaluation :
4
Great service and the staff is very friendly.
CHRIS WASHINGTON
|
Expérience générale
Évaluation :
4
It’s my third or fourth year in a row pretty sure I will be using it again next year
Ortiz Carlos
|
Expérience générale
Évaluation :
5
Everyone helpful. Especially Miguel. I would do it again.
raymond tiede
|
Expérience générale
Évaluation :
4
The large door was open. I worry about rodents (mice) getting into the building. If the someone isn't using the doors to go in or out, then please keep them closed. Staff is friendly.
beth tarduno
|
Expérience générale
Non les évaluations ont été soumises pour cet établissement.