Customer Reviews for U-Haul Moving & Storage at Rochester International Airport

1255 évaluations

50 Ajax Rd   Rochester, NY 14624
(off Buell between Chili Ave and Brooks Ave)

(585) 272-8912

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(585) 272-8912

50 Ajax Rd
Rochester, NY 14624
(off Buell between Chili Ave and Brooks Ave)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

All was good she was pleasant and informative.

Luis A. 
Évaluation :
5

Great experience!

Sharonda B. 
Évaluation :
5

The staff was very friendly. I will utilize this location again.

Denise F. 
Évaluation :
5

Friendly and efficient

Dawn K. 
Évaluation :
5

Third time I've rented from this location. The service was great. In fact, I forgot about my pick up time on this rental and a rep called me to remind me! Rental was clean and well maintained. My fourth rental from this location will come this Saturday.

Robert T. 
Évaluation :
5

Anthony is AMAZING!!!!!!!!

John Q. 
Évaluation :
5

Anthony Spitz at the Rochester, NY location on 50 Ajax Rd was beyond amazing! With his help, our move across the country couldn't have been any smoother. He's a great asset to U-haul and I can't give him enough praise. He helped me handle what I considered a fairly complex situation with ease and without making me feel like I was the pain that I felt I was. I am forever grateful for Anthony's understanding and help.

John Q. 
Évaluation :
3

I wanted to pick up the equipment where I lived but had to travel to another location which added 25 $in mileage and fuel to my costs. you used to move equipment to be more convenient for the customer. But apparently you do not care about customer service any more

John D. 
Évaluation :
5

In general the mileage was ridiculously close. I went directly from uhaul location to son's apartment to my home in syracuse and then returned the truck. I was allowed 100 miles. God forbid if there was even a short detour. Very stressful.

Mark H. 
Évaluation :
5

Just excellent - especially for people who have not yet worked with U-Haul before like us

Piet V.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

myron M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BONNIE N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Flora A. 
Évaluation :
5

The customer service agent we picked up from was so friendly and helpful! Moving is so stressful and it was a breath of fresh air to work with someone so kind. Merci.

Daniel M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shalonda D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

PATRICKJOSEPH C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Amanda M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly J. 
Évaluation :
2

Your web application for pick up and return is horrible? You have my license on file, why do you need pictures again. The whole process was cumbersome and clunky.

Paul B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kenneth F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James W. 
Évaluation :
5

I had some issues with the on-line experience but the folks at the location took care of everything very efficiently and professionally. I'm very glad I went in and discussed with them.

Geoffrey G. 
Évaluation :
5

The customer service was excellent and professional

Bradley G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

dory M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kirk P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronnie H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CAROLANN C. 
Évaluation :
5

Not all Uhaul sites are equal this is a good one, the lady running the place was solid in every way great customer service.

Leonard H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eileen D. 
Évaluation :
4

If the service advisor told us that the chain might hit the road we would've given this an excellent rating.

Frederick P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Joseph K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

George K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SANJIV A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholas A. 
Évaluation :
5

Great experience! Definitely, I will use this storage facility again.

Alfonso F.  |  Expérience générale 
Évaluation :
5

I appreciated that everything was prepped and ready to go when I picked up. Both pickup and drop off went quickly. Merci!

RONALDK L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alyssa P. 
Évaluation :
5

We had a GREAT experience with the staff person at the Ajax Rd location. I don't remember her name, but she was so pleasant and helpful! It's been a while since we have had need for a uhaul truck, but we're so glad we chose you guys this time!

DALIA F. 
Évaluation :
3

I rented a 5x8 enclosed trailer, I had to purchase a hitch from uhaul that they installed. They sold me a drop down 2 inch hitch and put it on my 2021 escalade. The entire drive home from uhaul the back end of the trailer would rub on ground when I went over the smallest bump. I called uhaul and could NOT get anyone on the phone there, 5 attempts. All I wanted to do is exchange the 2 inch drop hitch for a 4 inch drop hitch at a much closet location to me, the 1-800 number said absolutely not.. Had to go back to original location of rental (45 min away) . How am I suppose to go back to original location with trailer so they can fit properly the correct hitch ? So it can damage the uhual or even my escalade with the jerking bumping situation over every bump? I had to go to lowes in a different car to purchase the correct hitch. I WOULD LIKE MY REFUND FOR THE 2 INCH HITCH AND BALL THAT WAS NOT USED

Kristi S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Patricia G. 
Évaluation :
5

The Woman working there was quick and knowledgeable. It was clear she works to get the customer going/out the door, as quickly as possible. Steve

Stephen P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bennett G. 
Évaluation :
5

The sign says to pull up and wait in the car but no one showed up; my wife had to go in and find someone. Otherwise, the guy was nice and had us checked out quickly.

John K. 
Évaluation :
1

When I tried to return the truck through the app it just kept clocking. When I went inside the store the lady was very very rude. I told her I couldn't return it online due to it clocking she said you need to get out of it. I advised I tried and it wouldn't let me. She went out to the truck and came back in minutes later. I asked how much the total was and she said it was whatever I paid online and she couldn't tell me how much or give me any receipt. I felt from the second I walked in the door I was just bothering her.I still don't know what my final bill is.

James C. 
Évaluation :
3

Truck cab wasn't swept out.

Jessica S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gerardo E. 
Évaluation :
5

In and out on a flash

Harry S. 
Évaluation :
5

I think a bigger option of a U-Box would be ideal. If you have furniture, I would not recommend this. A bigger version of this would be great. I would recommend this if people don't have furniture.

Joshu A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heather P. 
Évaluation :
5

Thank you very much for everything! 😀

TARA D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Catherine K. 
Évaluation :
5

Service agent was very friendly and efficient.

Todd R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Allegra C. 
Évaluation :
4

Make the renting process shorter, or put it before the picking up the truck part. Takes too long.

Gebri M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACOB R. 
Évaluation :
5

Service was competent, friendly and quick. The price was more than fair. I would go back anytime. Great people.

James L. 
Évaluation :
5

Hire more excellent employees like the lady in Rochester who helped me

Harold S. 
Évaluation :
1

very low key unfriendly attitudes.

Mark J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KATELYN C. 
Évaluation :
5

Everything was great but getting a hold of you on the phone was extremely difficult.

James O. 
Évaluation :
5

Helpful.

ANDREWJAMES M. 
Évaluation :
3

Your support line is super broken, I had a simple question and I was on hold for an hour until my call ended up in Connecticut for some reason without ever having the issue solved.

Ryan M. 
Évaluation :
3

Nancy at the desk was great, very helpful and efficient. However, Anthony the manager was awful. Our first interaction was him telling me my reservation needed to be changed to a day earlier, he offered no explanation, no alternative solutions and was outright rude. Completely unprofessional and unwilling to help. If it wasn't for Nancy, I would've given 1 star.

Ryan S. 
Évaluation :
5

Extraordinarily helpful, cheerful customer service rep with 3 drinks! She was enthusiastic, efficient and competent. She also had a great sense of humor. She is a GREAT representation of your company.

Julia S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Marvin J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cayla S. 
Évaluation :
2

My pick up location was changed during check in to M&M LLC.

Noelle M. 
Évaluation :
2

My experience at this store was mostly positive. I was, however, pretty upset that I had to drive back to the store 5 hours after returning my van to find out why I had not yet received confirmation of my return. Apparently, someone did not complete the check-in. A major inconvenience that caused me to lose valuable time that day.

Richard S. 
Évaluation :
4

I would really like to thank Nancy and Anthony for their help. We needed to make an adjustment to our rental and they worked very hard to ensure that we were able to make those changes and we really appreciated all of their effort.

David D. 
Évaluation :
5

Anthony is always spot on! Makes me wonder if he ever has a bad day, bc I know we all do, but you'd never know it working with him! A young female, I didn't catch her name, was great when I returned my equipment. This is my number one go-to location. Thank you, Ajax Road U-Haul!

Jenea R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharron L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yuncen H. 
Évaluation :
5

Very helpful staff.

John W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marc A. 
Évaluation :
5

She was very helpful, got us checked out and out the door shortly. Very helpful with questions and instructions on equipment. Return drop off went quick.

Peter G. 
Évaluation :
3

The box was delivered and picked up, but it could have been by magic since I never got a call about either the drop off or pick up. I just appeared and disappeared

Mario M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katarina R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adam S. 
Évaluation :
3

Hire people to answer the phone and get boxes to the destination when you say you will. This is directed towards Uhaul overall, not the specific Rochester location. It was overall a very horrific experience. I spent hours (literally) on hold with your customer service over the few weeks we had belongings in a Ubox. And our stuff did not arrive within the guaranteed time.

Sara A. 
Évaluation :
5

I'm almost hesitant to say anything for fear of U-haul realizing they could be charging more, But U-haul equipment definitely over delivers for the price paid. I rented a trailer and was totally happy with it. Easy on line check in and after hours drop off. It went very well for me. Steve in Rochester NY

steve P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIELEDWARD S. 
Évaluation :
5

The location is close to the airport. The staff was efficient and processed me quickly.

Leslie M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clifford F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Willis M. 
Évaluation :
3

Customer service from the older woman at the desk sucks. She just rambles on without allowing the customer to hear or be heard for their concern. Also I do not appreciate being told I could only use my military discount on Veterans Day or if I came in office in my full uniform. She doesn't have a clue of what should be done let alone how to just do her job and tend to the customer.

London R. 
Évaluation :
5

The office staff was extremely helpful, courteous, and knowledgeable. It was a great experience. Everything went smoothly.

Elizabeth R. 
Évaluation :
5

Great customer service! 😊

paul S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marlyn T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

marion M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stefan J. 
Évaluation :
4

I was confused with all the emails of when it would be delivered to Ohio My family had to go to u haul and rent a truck to unload pods and bring to my new home as i read in email it was going tobe delivered a day early. also i was told i would received 50 $back on my credit card which i have not received

Kathy H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nikki C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brian S. 
Évaluation :
4

The inside of truck was not clean lots of dirt was on the floor and I could not put the pillows I was moving with the outdoor furniture in there had to make sure they didn't get dirty tried to make sure they stayed on the furniture because I didn't have bags to put the in

KIM A. 
Évaluation :
5

I totally was blown away by this uhaul locations expertise and professionalism, they were people friendly and helpful in every aspect of being a great place to do business. Ajax rd and uhaul in general have definitely got my vote and recommendation.thank you

Darrel E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia K. 
Évaluation :
3

I had made arrangements by email for my stored vehicle to be ready for pickup at noon June 2. That email was acknowledged. The vehicle was not ready for pickup as promised. The attendant didn't seem to know anything about the arrangement. Considering the cost of the rental for the past 9 months, it was disappointing to receive such poor service. In the past, the service has been excellent, so I will chalk this incident up to a momentary lapse and store my vehicle there again next year..

Forest R.  |  Expérience générale 
Évaluation :
5

Very satisfied, Thank you Anthony for having car ready to pickup

Kevin J.  |  Expérience générale 
Évaluation :
5

friendly staff great to work with

Tom R.  |  Expérience générale 
Évaluation :
4

While I had a very good experience with this storage facility, it falls just short of 5 stars. On one occasion when I came to check on my vehicle, there was a large puddle of water under the front end of the car and the area beyond the front of the car. I have no idea where the water came from or why it was collecting in that particular area. However, the straps for my car cover were encrusted with evaporated salt when I came to check out. I was super disappointed to find out there was potential exposure to salt to my vehicle when I am paying for storage for the sole purpose of avoiding salt corrosion.

John M.  |  Expérience générale 
Évaluation :
4

Very nice and definitely feel the my car is in great hands.

Curtis M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John M.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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