Évaluations des clients U-Haul Moving & Storage at Rockrimmon

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at Rockrimmon

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Darrell S. le

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U-Haul computer system was very slow. Customers had to create accounts on their cell phones to move the renting process forward. Customers were getting frustrated from this. It delayed my rental by 30 minutes.

frank d. le

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Le client n'a pas laissé de commentaire.

Kandy T. le

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Great service when I checked out van & when I brought it back!! Very polite & professional people!!

KATHY G. le

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Le client n'a pas laissé de commentaire.

Jeff K. le

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The check out and check in process is ridiculous cumbersome and time consuming compared to other rental cars

Don K. le

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This U-Haul location was the best, cleanest, well maintained organization that I have ever used. Eddie and Hayley understand what it takes to operate a service oriented company. I have never drove a vehicle so clean and maintained.

Todd K. le

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Eddie was great to work with.

warren f. le

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No complaints. Mobile app download was a bit complicated but agent was very helpful and patient.

SERENA J. le

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Le client n'a pas laissé de commentaire.

Blain W. le

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Le client n'a pas laissé de commentaire.

Catherine M. le

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Brandon was very nice and helpful with my daughter's move. Thanks!

Donald C. le

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Eddie Clubs' staff provided the best service experience I've received from any provider in recent memory - Eddie personally extended a level of individual service that clearly exceeded expectations

Robert D. le

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Le client n'a pas laissé de commentaire.

Timothy B. le

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6 hour time limit was kind too short but other than that great service

Robert H. le

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Le client n'a pas laissé de commentaire.

Bradley B. le

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Le client n'a pas laissé de commentaire.

Al S. le

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The 24/7 pickup service was not working, so I had to deal with the service representative. He was very courteous and helpful and there was no time loss in picking up the vehicle.

david k. le

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Le client n'a pas laissé de commentaire.

mary t. le

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Le client n'a pas laissé de commentaire.

raymond l. le

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Le client n'a pas laissé de commentaire.

Genevieve D. le

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Le client n'a pas laissé de commentaire.

Jonas H. le

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I don't like the "attached" dolly in the trucks. If you happen to hit it while loading/unloading the seal breaks (happened to me more than once) and then you can get charged rent without using it. It is in the way! Take it out for customers that don't want it.

Leslie M. le

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we got charged a cleaning fee for a dirty floorboard when it was raining. Truck floorboard was not spotless when renting it

Keith J. le

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I had much difficulty with the online/smartphone applications. They did not work for me. I rented a truck last week and spent over an hour trying to reserve a truck on line, then 45 min at the pickup location trying to get the phone app to work. Customer ervice at the store finally set me up with their computer and I finally departed with my truck an hour after the reserved pickup time. This time I attempted the online application but was not able to log on. I went early to the store and a very helpful lady (Hayley Mckittrick) was able to process my reservation in about 15 minutes, That's the way it should be. Hats off to Hayley.

John K. le

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Le client n'a pas laissé de commentaire.

Samantha J. le

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I personally don’t like the 24/7 online check in but that’s just a personal preference.

Leah W. le

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Employees at this locations are awesome! Fun, quick & helpful. My 2 hour truck rental was perfect, and for $35? Amazing! Thank you U-Haul Colorado Springs @ Rockrimmon ????

Randy R. le

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Le client n'a pas laissé de commentaire.

mary lee j. le

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Do not work well with others

Scott K. le

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Today was the last straw for me using Uhaul. The truck was recently smoked in and I already have issues with cigarette smoke, all they would do was wipe down the interior with fresh cleaner and told me drive with the windows open. This is unacceptable and because it was the "only available" truck even though there were three sitting next to it, I was stuck using it. Terrible equipment and customer service.

latisha b. le

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Le client n'a pas laissé de commentaire.

Rick B. le

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Matt was very helpful and professional. Thank you, Matt

Erisela H. le

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Le client n'a pas laissé de commentaire.

Trent D. le

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Told the guy as I was being walked through the phone application (because it took to long if he had to do it) that I would need the truck until 10:30am the next day. He told me that there was another person that needed it by 11am and that I would be charged double in addition to a $50 penalty if I didn’t have it back by 10:30am. He didn’t communicate that in the paperwork and I was called twice the next morning asking why I hadn’t brought the truck back and then still charged for 2 days. They guy that called me and checked the truck in was great. Just frustrating that I paid more that I have always been charged for a 16’ truck when I got the smaller 10’ this time because it was cheaper. I’ve always had the same time frames. Inconsistent. I’ll pay for a larger truck if that all that’s available from the other locations that are closer to me next time. It’ll still be cheaper!

JONATHAN E. le

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Great team. Very quick knowledgeable team. Thanks for the awesome help.

Robert T. le

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Eddie was outstanding!

michael b. le

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Le client n'a pas laissé de commentaire.

Mike S. le

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Approve of your use of web/apps to speed the process. Unfortunately,they didn't work well on my iPhone 6

Jared b. le

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Le client n'a pas laissé de commentaire.

Susan S. le

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Le client n'a pas laissé de commentaire.

Clive G. le

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fix the reservation system.

joyce c. le

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Every one was great and all equipment was excellent working order thank u

Adam V. le

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Le client n'a pas laissé de commentaire.

Jeremy R. le

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Amazing service here, the GM Eddy was awesome as well as the rest of the staff

richard m. le

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I was in a jam and needed a immediate rental. I will definitely use them for my rental needs.

William B. le

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Le client n'a pas laissé de commentaire.

Dallas W. le

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Le client n'a pas laissé de commentaire.

charles g. le

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Le client n'a pas laissé de commentaire.

Adriana K. le

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The manager was very professional and very helpful. Thank you Mr Smiles

CHAD R. le

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Great customer service.

Kristen J. le

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Uhaul location did not inform me of holds placed on my card. They did not check to make sure the equipment I rented was actually in the truck. I was charged for furniture pads and a utility dolly I did not request or have access to... It has all been a hassle.

Marc D. le

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I booked a reservation to pick up my truck using the 24/7 reservation option. When I arrived at the location the business was closed (it was Sunday). I didn’t think too much of this because I knew, with this type of reservation, the check in/out was done on my cell. Unfortunately, it didn’t work out that way. As I began the check in process on my phone the site prompted me to wait for the business to open at 7:00 AM. By this time it was 8:15 AM, not to mention the business was closed for the day. I proceeded to call customer service and I waited, on hold, for 35 minutes without talking to a rep. Fortunately I managed to make another reservation at another location, but the burden of all this delayed the work I needed to do considerably.

Avery B. le

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Le client n'a pas laissé de commentaire.

Charles W. le

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Le client n'a pas laissé de commentaire.

Devin A. le

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Have the correct address for the location

dave k. le

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Le client n'a pas laissé de commentaire.

Alexander H. le

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Le client n'a pas laissé de commentaire.

Valvina R. le

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Le client n'a pas laissé de commentaire.

Jeff M. le

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Trailer (12x6) needs a trailer jack. Can't remove it while loaded.

raul g. le

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Le client n'a pas laissé de commentaire.

ROBERT S. le

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Le client n'a pas laissé de commentaire.

Bradley C. le

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Staff was pleasant to deal with, both check in and out were quick and efficient. Vehicle fit my needs perfectly, overall an excellent experience.

MADHU J. le

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The mobile checkout delay from the online agent was very long. I experienced some issues during the mobile checkout, and the shop agent came to help but could not as I already started the checkout on the phone. It will be great if a self checkout kiosk (like in airports) is available at the shop.

Steven D. le

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Excellent service very happy!

rebecca w. le

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overall great experience and service, don't have any comments on how you can improve anything.

Bill T. le

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outstanding staff, Eddie was very helpful.

Joel M. le

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I should have asked how to adjust the van's side view mirrors - I thought they were electric but they weren't.

john c. le

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Le client n'a pas laissé de commentaire.

chad K. le

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Le client n'a pas laissé de commentaire.

Duane J. le

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Excellent customer service.

Ken B. le

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Le client n'a pas laissé de commentaire.

BRAD P. le

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Stick to what you say.

Lynn L. le

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Le client n'a pas laissé de commentaire.

jessica t. le

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Le client n'a pas laissé de commentaire.

Jordan K. le

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People were super nice and helpful at drop off.

Ian S. le

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Le client n'a pas laissé de commentaire.

Linda R. le

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Le client n'a pas laissé de commentaire.

John W. le

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I've used this location a number of times in the past. The manager is very good as are the other employees that I had contact with.

Jennifer G. le

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I had probably one of the worst experiences ever with U-Haul! First I set up my initial transaction and I was told there wasn’t a truck there and I would be notified where and when I would pick up, also I was told it was $0.78 a mile. Later the night of April 29 I received a text stating time and where I would pick up. Then in the AM I received 2 email stating I would pick up at the original location I originally wanted. I drove to pick up my truck and it wasn’t there!!! I was told I would need to back track and drive the 20 min back to the other site and get my truck and she was sorry for my inconvenience. Then when I arrived at the other U-Haul they were just as baffled as I was and told me to contact U-Haul. I attempted to but was on hold for 32 minutes before I hung up. Not crazy about this run around on a day where we were on a tight schedule!!!

Frank D. le

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Le client n'a pas laissé de commentaire.

Christina J. le

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Le client n'a pas laissé de commentaire.

MICHAEL P. le

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Le client n'a pas laissé de commentaire.

BREKE H. le

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Le client n'a pas laissé de commentaire.

oscar g. le

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Le client n'a pas laissé de commentaire.

Mike N. le

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This U-Haul location is always very busy so the wait times maybe stressful for some people. However, the employees do there best to get you on the road. If you reserve before going in that would help speed up the process. I rented a car trailer that had oil sprayed all over so i considered it dirty.

Austen B. le

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Le client n'a pas laissé de commentaire.

Robert S. le

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Le client n'a pas laissé de commentaire.

shelly B. le

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We have worked with Eddie at this U-Haul and he (and his crew) always have a great attitude and provide professional service.

Dezon G. le

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Customer service was AMAZING!!! All 3 gentlemen that helped me had outstanding customer service, they took the time to go over everything with me, answered all of my questions, and gave me great advice about how to drive a U-Haul truck. (This was my first time ever driving a truck that big). Thank you for having such a great staff, this is the only company I will go to for my moving needs!!!

william c. le

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We have used UHaul dozens of times over the years. It used to be you could get whatever equipment you needed close to your home. The last two times that hasn’t been the case. I have had to travel many miles to pick it up. 40 minutes away. I believe that costumer service is no longer in existence

Besheivah S. le

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Very hard to find and equipment in two different locations. Combine equipment locales into one and put more signage around lot and road leading to it. Check equipment more thoroughly upon return and have employee stay until customer has actually driven away with their rental---no matter how experienced the customer is! Customer should be able to take their own pictures of the condition of the rental before and after return, and upload them---not look at pictures of their rental from some previous time in the past. It is not practical and the texted link did not work. The whole system of check-in was flawed. I have rented many a time with U-Haul, many a type of equipment. This was the first time I ran into problems. I had to wait because their attendant left before our trailer was properly hitched, and a strap was short, making it impossible to tie down our vehicle. The arrival of a long enough strap delayed our trip departure by a substantial amount of time. It was quite an inconvenience. I have never had a check-in and take off take more than half an hour.

Brian G. le

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Better customer service when attempting to pick up the rental truck the staff where unfriendly and lazy! Moving is one of the most stressful things someone can do and for the Uhaul staff to add fuel to the fire is disgustingly cold and completely unacceptable!

Adam G. le

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Le client n'a pas laissé de commentaire.

Rodelio P. le

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The person who helped us was very helpful and kind.

JORGE U. le

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Brittany was amazing, extremely helpful and cordial, including assisting me with the phone app. She made the whole process easy!

jim m. le

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Le client n'a pas laissé de commentaire.

Gary S. le

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Le client n'a pas laissé de commentaire.

Gary d. le

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Le client n'a pas laissé de commentaire.

ANTHONY L. le

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great service. Your employee, Eddie, went out of his way by lending me his own adapter for the cable from my truck plug to the trailer. I really appreciate that.

Dylan C. le

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Keep up the good work! I do like the option of either renting online or walking into the store. So nice job on keeping it easy to rent and return.

micah e. le

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Eddie was extremely rude and made threats.

Mary Ann F. le

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Le client n'a pas laissé de commentaire.

Nicholas J. le

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More properly explain how to return the vehicle and not make such an enormous deal of needing the 10 dollar insurance charge. Maybe help the customer figure out what rental would work best instead of just letting them figure it all out alone

steve B. le

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Absolute worst vehicle rental experience of my life. Buying a home is easier.

Scott C. le

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Only issue was that the truck smelled like someone had smoked in it.

William G. le

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Make check in more efficient. Although we had formalized our trailer rental on line, the young man who helped us at the rental location was inept. He was very nice, though. Having to give him the name of our next of kin who he proceeded to call and talk to before finishing our rental was very weird, and pretty much the whole experience was long and unnecessary. And he had to pull up a past rental contract. All the while typing in the name wrong and having to start over. A very annoying and time consuming system. We have rented UHaul trucks and trailers other places that had simple and efficient rental procedure. This one was a joke!

Paul P. le

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Le client n'a pas laissé de commentaire.

Nancy T. le

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Le client n'a pas laissé de commentaire.

Joann G. le

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Le client n'a pas laissé de commentaire.

Andrew D. le

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Excellent service each time I use this location.

William R. le

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Le client n'a pas laissé de commentaire.

David G. le

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Le client n'a pas laissé de commentaire.

Thomas Michael S. le

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the equipment was well maintained but lots of little minor body damage. its hard to mark everything and see it in pictures but I was not charged for anything

genaro a. le

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Le client n'a pas laissé de commentaire.

Marvin S. le

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Professional and quick

Rebecca T. le

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Le client n'a pas laissé de commentaire.

David M. le

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Eddie was an amazing person to meet the other day! He displays a true work ethic like no other. He is kind, considerate and knows his job in and out. I thoroughly enjoyed my experience at this location off of Woodmen Road in the Springs.

Shahriar Y. le

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The technician was very nice and helpful.

David M. le

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Quick and simple service; Excellent staff

Luis R. le

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Le client n'a pas laissé de commentaire.

GUADALUPE G. le

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Le client n'a pas laissé de commentaire.

Leo S. le

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Le client n'a pas laissé de commentaire.

Matthew N. le

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Nothing, our installation was great.

Elijah K. le

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Le client n'a pas laissé de commentaire.

Harvey J. le

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Le client n'a pas laissé de commentaire.

randy t. le

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Pack my shit and drive it there for me :)

michael p. le

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We had no problem with this location JUST THE FACT we were sent there and they didn't have what we needed. But with the system making us loss 2 days and 2 days of extra expenses U-Haul itself did not meet our expectations The staff here tried very hard to help us & appreciated it.

Mike M. le

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Le client n'a pas laissé de commentaire.

Frank M. le

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This is twice in two weeks that I have made an online reservation for picking up equipment at the Falcon, CO location only to find out the following day that I had to travel to a different location to pick up the equipment. If a particular location does not have the equipment, your website should be designed to let the customer know and suggest alternate locations.

Jeff G. le

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Nothing, was completely satisfied with the customer service from the pick up to the after hours turn in.

Jimmy M. le

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Nothing. Of personnel I came in contact with for professionals all the way. Very knowledgeable and treated me with much respect

Elise V. le

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Le client n'a pas laissé de commentaire.

Tiffanie K. le

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This location was awesome and made drop off easy. We weren't told by the pickup location that there was a certain time that it needed to be dropped off they just said the next day. This location was super understanding and luckily didn't charge us for the extra time we had it.

Greg M. le

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Le client n'a pas laissé de commentaire.

Richard M. le

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My overall experience was extremely frustrating. After making an appointment to have a 3rd party hitch installed at another Uhaul location, only to be told that they can't install a hitch not purchased from Uhaul, i was sent to the Woodman road location. I was assured that Woodman would install the hitch. I arrived and was again told that they would install a 3rd party hitch. I had to argue that I had been told they would the installation before they agreed to do the work.

SHEREE J. le

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Le client n'a pas laissé de commentaire.

Mitchell E. le

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Amazing staff got me in and out really fast definitely would recommend renting from this location

Frank W. le

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We had an issue on the door but the man was extremely friendly and helpful with the matter

Lauren K. le

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Tred on the tires was low. But overall a great experience!

Gary C. le

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Le client n'a pas laissé de commentaire.

Jonathan P. le

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The Rockrimmon staff is great, but they have to follow corporate UHauls rules. I went to rent an appliance dolly. I understand the fact they need credit card, and address/phone number. It starts to tread on thin justification when a driver's license is needed. Then pushing over the line when a second phone number is also needed. Two counties into Unacceptable Territory when you need to call the second number to verify. Remember the context: there were an estimated 48 billion robocalls in the US in 2018. Why would my wife want to answer the unanticipated verification call. U-Haul has wandered into Unacceptable Territory requiring credit card, driver's license, address, phone number, plus calling a second phone number for an appliance dolly, even a rental truck. No thanks! I've had a much better experience with Home Depot, Penske, Budget who treat their customers a lot better, without the intrusion!

Steve B. le

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I have to say I'm happy for the people that gave this location a 5 star review, but I've used them several times, and each time I go back I keep asking myself, "Why am I doing this again?" These folks are the most incompetent group of people I've ever encountered at such a rental facility. I won't bore you with the details yet again of my experience, but suffice it to say you can do better by going somewhere else to rent!

Teresa R. le

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Le client n'a pas laissé de commentaire.

Christine F. le

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Very well done, easy and quick. Thank you!

abbie w. le

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Paul was friendly and helpful. Thanks

William M. le

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Easy pickup and easy return. The van we rented was just right size and at a fair price.

Shawn M. le

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Le client n'a pas laissé de commentaire.

marion t. le

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Express check-in was great.

Chad C. le

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Brittney Crombie was beyond excellent, she is quick and knowledgeable and helped me decide which trailer was the best for my use. I would highly recommend any person to deal with her everytime

Larry T. le

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Le client n'a pas laissé de commentaire.

Sean B. le

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Le client n'a pas laissé de commentaire.

David D. le

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Le client n'a pas laissé de commentaire.

Daniel C. le

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Le client n'a pas laissé de commentaire.

Mark P. le

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Employees were efficient and friendly

kenneth k. le

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Manager was very engaging and positive.

Richard L. le

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Le client n'a pas laissé de commentaire.

Scott l. le

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Le client n'a pas laissé de commentaire.

lynn v. le

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Le client n'a pas laissé de commentaire.

Sharon E. le

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Ease of access is great in a climate controlled and carpeted facility.

Jared P. le

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Le client n'a pas laissé de commentaire.

Keith C. le

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Very friendly and helpful.

Tiffany G. le

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Nothing. The staff was great!

Gary s. le

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Le client n'a pas laissé de commentaire.

margaret s. le

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Le client n'a pas laissé de commentaire.

Lawrence D. le

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Not to bad of an experience. I don't like that I have to give to phone numbers of someone I know. I'm sure they get people who don't return their equipment but for the rest of us normal.people it can be a pain. Also it wasn't told to me.online. what if I the people didn't answer the phone? Overall the customer service was very good.

Peter J. le

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Le client n'a pas laissé de commentaire.

Michael S. le

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Le client n'a pas laissé de commentaire.

Raymond M. le

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Fucking $194.46 for a 4 hour rental..... kinda nutts. Not really happy with my experience.

Sean P. le

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Snow storm incoming and speed was of the essence. These guys stepped up and got me in and out in record time to get home before the storm was impassable. Thank you!

Kenneth K. le

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Friendly, helpful staff. Checkout process could be a little quicker, took nearly 40 miniutes even after doing the express checkout days prior online. Regardless, it was a decent experience.

Marissa R. le

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Le client n'a pas laissé de commentaire.

Mark C. le

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Excellent customer service...quick rental and return. Great experience.

Lorraine A. le

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Le client n'a pas laissé de commentaire.

Marshall S. le

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Le client n'a pas laissé de commentaire.

Shawn T. le

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Le client n'a pas laissé de commentaire.

cinnamon q. le

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Le client n'a pas laissé de commentaire.

Bobb S. le

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Everybody there was very professional and courteous. Eddie was great to work with. Everything from the hitch installation one Friday, to the trailer pick up the next Friday, was excellent.

PETER N. le

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I wanted a appliance dolly and they forgot to put it in the truck. Upon return of the truck I was told that I would not be charged, but I was.

Marc D. le

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Le client n'a pas laissé de commentaire.

Sean B. le

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Le client n'a pas laissé de commentaire.

Clark B. le

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Le client n'a pas laissé de commentaire.

Chris B. le

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Le client n'a pas laissé de commentaire.

Tyler W. le

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The staff was extremely friendly and helpful.

Carlos C. le

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Great employees here! Love this location!!!

Cenna L. le

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Le client n'a pas laissé de commentaire.

ken m. le

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Le client n'a pas laissé de commentaire.

Ashley A. le

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Le client n'a pas laissé de commentaire.

SCOTT V. le

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A complete clusterfuck!

Nick O. le

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Paul was Great to work with. He was friendly and happy even though the Uhaul system was not working as it should have been. He made the hour long issue of trying to get a trailer booked enjoyable. Thanks

Thomas E. le

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The empoyees here made it for me. The U-haul is what you expect out of a moving truck but the people here made my pickup simple and a little entertaining.

angela C. le

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Love Matthew! Very customer service oriented.

Kevin H. le

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The prices for renting a U-Haul are misleading. When you book online, it shows a low price of approximately $60 for a 26ft truck. However, the ending price was 3 times as much as the price listed online. This is quite deceiving. Frankly, it pissed me off to hear the total due after renting the truck. The truck was extremely noisy, the dashboard and the doors rattled and the plastic elements of the vehicle were not securely in place. The mirrors rattled and made it difficult to safely change lanes or merge into traffic. Overall, I was disappointed. Did the truck allow us to move? Yes. Was it an enjoyable and honest experience working with U-Haul? No.

kevin m. le

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Le client n'a pas laissé de commentaire.

JEFFERY b. le

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Le client n'a pas laissé de commentaire.

Ronald H. le

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Keep this u-haul crew well paid and happy. They were great!

Erin J. le

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Le client n'a pas laissé de commentaire.

Ben M. le

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Le client n'a pas laissé de commentaire.

John H. le

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Excellent storage facility, ample space, and equipment availiable to move your stuff from loading dock to unit. Thanks guys!

Donald C. le

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The entire operation was impressive - from arranging storage through Eddie, to the young lady that performed inspection/checkout, each step was efficient, fast, and completed by friendly people. 5 ☆s!

Diane J. le

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The process to move in and then move out were each very easy. The staff at this storage facility are very friendly and helpful!

Sharon E. le

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The storage units are climate controlled and have convenient access for unloading large and heavy items. The customer service is professional and efficient.

Taner G. le

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Thank you. Everything was great.

Alexandra F. le

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I especially liked your "share" room where persons were able to pass along items no longer needed for a time.

michael e. le

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Eddie and Jennifer were extremely professional and fantastic. There was also the gentleman who checked us in back in September, I think his name was Matthew? Also awesome and very knowledgeable.

John K. le

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Thank you quick and friendly service.

Colton A. le

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At first it was a really bad experience the truck I received had a hole on top of the roof and I have a lot of electronic equipment and it was raining and I got delayed. However I got taken care of.

Cindy W. le

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Brittany was amazing and extremely helpful

GEORGE K. le

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Best staff I have ever worked with

george k. le

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Great staff

David H. le

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Two days after I stored my property at this facility my storage unit was burglarized. Everything inside was taken. The bottom line is that this facility is not secure.

John A. le

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Well done job. Everyone I deal with was VERY prosstional and very helpful Thank You

rick g. le

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Very helpful staff and perfect location!