Customer Reviews for U-Haul Moving & Storage at Rockrimmon

2 158 évaluations

455 E Woodmen Rd   Colorado Springs, CO 80919
(Near Woodmen rd and I-25)

(719) 722-2296

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(719) 722-2296

455 E Woodmen Rd
Colorado Springs, CO 80919
(Near Woodmen rd and I-25)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

At this location they're very friendly, informative, quick in and out to take care of business. The team is great. The team on Nevada/Filmore is the worst in all areas of service

Ronald M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Travis B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEW B. 
Évaluation :
5

THE PEOPLE WHO WORK HERE ARE VERY FRIENDLY AND HELPFUL!! We've been to a few Haul locations - and this one is the best!!

Rebecca J. 
Évaluation :
5

Softest toilet paper I've ever used in a public location! The staff was very courteous and the process was streamlined and customer-oriented. Easy peasy.

GRADY C. 
Évaluation :
5

The staff are extremely courteous and awesome. I was extremely impressed the majority of the staff are men in the store is clean, organized, and has the highest level of teamwork I've ever seen.

Fanice R.  |  Expérience générale 
Évaluation :
5

It was a quick convenient rental. I like the online way to check in and out. Better than waiting in line 😊

Carol V. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

David W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joanne D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce K. 
Évaluation :
5

Great customer service. Very knowledgeable staff.

JOHN C. 
Évaluation :
5

Just keep doing what you're doind! Thanks U-haul Team!

Martin R. 
Évaluation :
4

I went to the drop off location. There was a sign in the store window that said not to drop the vehicle here and that there would be a 150 $fine for Uhaul left there. My return time was 0700 and the store did not open until 0900.

Eric B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nancy S. 
Évaluation :
5

We had to change our reservation 3 times (our fault) and they stayed with us the entire time.

John E. 
Évaluation :
5

Nothing. It was perfect. Great experience. Very professional. Merci.

Lawrence C. 
Évaluation :
5

Really enjoyed the trailer it drove well. Very good quality. LED lights everything worked perfectly would recommend anyone.

Patrick K. 
Évaluation :
5

The van was the perfect sized vehicle for our needs and worked out great. The best rate guarantee saved us $$. The staff at this location are friendly and very helpful. I definitely recommend renting from this location.

Martin V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kira S. 
Évaluation :
4

The 1/2 tank gas return is an embarrassing grab at customers' walllets. No one can fill the tank exactly to a mid point level. Not sure this is a UHaul nationwide or local policy, but it is an obvious way to scam customers out of gas money.

JOHN M. 
Évaluation :
5

Very kind customer service, easy to check in the uhaul

PATRICIA D. 
Évaluation :
3

Do not replace human service interaction with the phone / on-line check in. It is not good service to have someone teaching me how to go through the motions on my phone when they could check me in using half the time. Computer check in is not better, and not in the customer's best interest.

Greg J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

RICHARD H. 
Évaluation :
4

The check in by phone was horrible. It took over an hour to complete and the dealer could not help me. You should allow check in at store with a person. I will not go through this again.

John L. 
Évaluation :
2

Why are the people behind the counter no really we did everything well most everything on our phone nobody showed us the The van before we left we just have to take their word for it that everything works I didn't care for that but yeah why are they behind the counter they really overpaid

Brandon W. 
Évaluation :
1

If you like to ride a zombie truck , then go for U-Haul , there you can find the worst trucks that keep you in fear once you hold the steering wheel . I rented 15 foot truck from 455 E Woodmen Rd . The stuff was so kind and helpful. The truck had 150000 miles on it , long story short , it had free play on the steering wheel which is so scary , you can't drive more than 50 mph , otherwise your life will be in serious danger , when you push the brakes the truck starts to shake and vibrate like crazy , and when i was returning the truck to the company , it was 6,3pm and it was dark outside , dashboard light is out no lights on it, can't see how fast I'm driving , thanks for Google map!!! After all when i arrived i came out from the zombie truck my legs were shaking. I talked about the situation to the guy , he said oh yeah this truck should stop working , imagine guys !!!!

Vrej K. 
Évaluation :
5

Everything was handled well. The van was in excellent condition and was clean.

Steven G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALEXANDER N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gabriel G. 
Évaluation :
2

Online check-in was painfully slow and not convenient at all. My reservation being automatically switched to online check-in the day before was not what I wanted.

Bernard R. 
Évaluation :
5

Nothing. Check in was fast and easy. Staff is professional and friendly. Equipment was set up and ready to go. Drop off/return was easy to find, easy to understand, fast and simple.

ANNETTE H. 
Évaluation :
1

The stress and inconvenience you guys have put me through are unacceptable! This was by far the worst experience i have had with any storage! The incompetence in your cooperate office are also very dissatisfactional!

PATRICIA K.  |  Expérience générale 
Évaluation :
5

continue to be helpful with graciousness

Loa E. 
Évaluation :
4

Shaun Miles was awesome at vehicle return. He's well organized, professional, and expedient. I would definitely hire more people like him

Matthew A. 
Évaluation :
5

Helpful, friendly, professional. Best part of moving.

Kimberly K. 
Évaluation :
5

Need signs to the Uhaul office. I drove and walked around for quite a while.

Margaret A. 
Évaluation :
2

Clerk went to check in the vehicle I returned. Get mileage and check fuel k look Evelyn. Then decided to clean vehicle while I was waiting to get checked out. Complained to another clerk and he took cake of me. Very poor customer service.

Stephen B. 
Évaluation :
5

Terrific

STEPHEN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jean P. 
Évaluation :
2

The hitch installed required an extension to use with a bike rack. It seems to be about 3-inches short to make it flush with the bumper. I trusted U-Haul to install a hitch that was built for my SUV. That really didn't happen. I will recommend that others shop elsewhere.

Charles B. 
Évaluation :
1

Truck broke down right outside of location and they made me call roadside assistance, even though they could see me

Corey S. 
Évaluation :
5

Super service and Thor was fantastic. Based on my experience today, I have already recommended U-haul to multiple family members and friends.

Catherine H. 
Évaluation :
5

Great Service!

Angel T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Denise W.  |  Premières impressions 
Évaluation :
5

Very well run with nice customer service folks

Dennis P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donna H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cameron H. 
Évaluation :
1

What a joke

Steven P. 
Évaluation :
1

Well the truck's engine threw a rod and I was stuck on the side of the road for hours since the U-Haul dealership didn't maintain their trucks. So maybe actually take care of your equipment or something. We are never using U-Haul again.

Alexander K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aaron S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

leslie f.  |  Expérience générale 
Évaluation :
4

My move to a new unit went well, Tatem and Chris were a big help. Both very professional and curious, I really did little to help, the move took half the time I thought it would. Thank you so much, my woman and I appreciate all you have done. J.T.

John W.  |  Expérience générale 
Évaluation :
5

Staff really went the extra mile in customer service to meet our needs. Thanks so much!

Charles N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alicia D. 
Évaluation :
4

Help line was on hold for over one hour and no rep delivered.

Jean P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandi L. 
Évaluation :
5

So easy. And everyone was kind and helpful.

Bethany N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KAYLA H. 
Évaluation :
5

Your pick up procedure is ridiculous. Having to take your photo to compare to driver's license then call your alternate's phone to confirm?? And that's after on line check in!

Edward H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandon C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRANDON C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWARD L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas P. 
Évaluation :
5

Always good service, fast in and out pickup and drop off, Friendly , helpful , I will use them again. J T.

John W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NINA R. 
Évaluation :
3

I wasn't happy about having my storage unit moved. I was glad that I was able to stay at the same location. The movers were nice and very good at reorganizing but the move took 5 hours. Which was 2 hours longer than I was told that it would take. I was disappointed to have my furniture moved because inevitably there was some damage to the wood. Not sure when it happened, either when it was moved in or moved to new space. But every tim I move there is risk of damage, so I hope that I don't have to do this again. I'm glad to have 2 free months, but I hope you don't raise rates on me AGAIN before I move out completely.

Laura K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark K. 
Évaluation :
4

I've leased a truck and car trailer from California to Arizona. I then had a storage container shipped from Arizona to Colorado. Earlier this month I rented a van and returned it same day without incident. I again rented a van the following day but my experience was less enjoyable because the gentleman that processed my lease adamantly demanded that I provide a contact telephone number he could call to verify my information. He was entirely insistent of his demand and stated profusely that he would not otherwise proceed with my lease request. I found this insulting and humiliating and I will pursue another leasing company the next time a need arises. The store front at this location by the way is solid glass from floor to ceiling and my car was parked directly in from of store less than 50 ft away.

Charles F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerry G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emily H.  |  Expérience générale 
Évaluation :
1

Don't tell your customer who is in a hurry that you are giving her a full tank of gas when it most definitely was not. We went 31 miles and it cost 23,13 $ to fill it up which means the vehicle averaged 4,7 miles per gallon when it's estimated mpg is much higher. The counter person stressed to me that he was giving me a van that had a full tank of gas, which was not true. When we pointed this out to U-Haul, they said it was my fault and refused to do anything about it. U-Haul was always my go-to and is most convenient for me, I'll use Penske from now on.

Karla P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrea B. 
Évaluation :
3

Why do I need an emergency contact? I'm not a child. I live alone, my family is dead, this just pissed me off.

Ryan D. 
Évaluation :
5

Promote Shawn he was excellent in getting rental done quickly

BRENTLY M. 
Évaluation :
5

The staff was terrific!!!

Carrie M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Trinity L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS B. 
Évaluation :
5

Excellent servive.

David G. 
Évaluation :
5

I was treated with kindness and respect. Very professional staff.

Karen S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shawn C. 
Évaluation :
5

When I look up your location it doesn't show on map shows either locations. I explained this to the person that checked me out. I use you because if great service and I known the address and location. Just a thought to pass on to upper management. Thanks for the service. Randy

RANDALL V. 
Évaluation :
3

You feel like a criminal at this location. Photo with DL, contact second person to confirm who you are even if you've already done business with U-Haul with no issues.

LEIF J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hannah B. 
Évaluation :
5

Great experience and professional!!!!

Franklin W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

skip H. 
Évaluation :
5

Would like to speak to someone regarding the condition I received my rental in.

Aldo G. 
Évaluation :
4

Truck overheated & didn't have much power.

annabelle C. 
Évaluation :
5

First truck was in poor condition & needed to be swapped out. Second truck was great & staff was friendly, flexible and understanding.

ALEXANDRA B. 
Évaluation :
5

The experience moving was a pleasure with Uhaul.

Donna B.  |  Expérience générale 
Évaluation :
5

The representative was very professional and well knowledged. This was one of the best experiences I've had with a company in a long time.

CHRISTOPHER J. 
Évaluation :
5

Great service. The staff cared about getting the location open on time (actually a few minutes early) and getting all of us with moves on our way. Equipment was in excellent condition and ready to go. Checkin was easy and quick.

Chris T. 
Évaluation :
1

It's hard to find the entrance of the office. There are no signs at the front of the building. A large sign in front of the building-so you go to the front doors. But the office is in the back? it's a huge multi business building. Maybe some arrows would be nice..something? The truck stalled at a red light and started moving backwards. I had to turn it off and on again. Then the check engine light came on. Why so many service fees? I literally didn't even talk to anyone. It was completely virtual. A lady handed me my keys. That's it. Advertise 19.95. Okay you figure gas for 25 total miles. 30 $-35 $dollars but love the fees and scam insurance for your bullshit company. Thanks for ass raping your customers

Andrea H. 
Évaluation :
5

Excellent, fast service. Very professional.

steve B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bernard T. 
Évaluation :
5

Always friendly

Jerry D. 
Évaluation :
5

Good morning please like Jennifer

Marco A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FORREST T. 
Évaluation :
5

Satisfied

NATOYA R.  |  Expérience générale 
Évaluation :
4

Online check in system was a pain to use. It took us almost 45 minutes to get it then the system wouldn't let us take photos. After hours number rang out. Other than stressful return, great service.

Erlea F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEITH M.  |  Expérience générale 
Évaluation :
5

Ms. Jennifer Hudson was very knowledgeable, friendly and efficient. She is an asset to your company.

Kenneth B. 
Évaluation :
5

Everyone was very nice and we were able to return the van in 4 minutes!

LISAANN G. 
Évaluation :
5

All of the staff were always helpful, and the facility is very nice being air conditioned and clean.

adrienne b.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharon K. 
Évaluation :
5

Jennifer was extremely helpful. She both checked out and checked in my equipment and she was quick, knowledgeable, and friendly. I would come back to this location and recommend to others for all UHaul or moving needs.

Eryn A. 
Évaluation :
5

Merci.

Andrea G. 
Évaluation :
1

Long story with confused communication. I had to make 2 trips and I also had to initiate the calls to see if product was ready. Not a very good experience

cheri G. 
Évaluation :
3

My uhaul truck was cancelled (due to lack of trucks available) so I couldnt move out before my month renewed. When I moved out 2 days later, I asked if I could get a prorated amount since uhaul cancelled my reservations. I was told to talk to the manager. So I called back several times and was never able to get ahold of Jen. I was told multiple times she would call me back, but never got any call from anyone. The facility was clean amd well kept but communication was non-existent from the manager when I needed help. All the other associates were nice and helpful. It was just frustrating to pay another month of storage when uhaul was the ones who cancelled my move in the first place.

Anna A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM G.  |  Expérience générale 
Évaluation :
1

The gentleman Shawn didn't know what he was doing, kept messing up the account and order, kept us at the facility for hours. I missed other appointments I had per that day, then having to go back and forth purchasing items, retrieving items because he did not know how to set up the account and save it, thus having to redo everything. He showed me the Storage and got plastic pieces stuck it in where it didn't want to lock had to contact someone to fix it. Then I received a phone call 8am to return a trailer I rented at 7pm for 24 hours stating it was over due, the lady that called me simply stated I will extend it and add stuff to my account that made no sense if Shawn and Chris told me the return time was 7pm the following day than to be harassed by someone not only calling my phone but my family members. Then I called back and asked her how did this make sense and she said for I told hold or that she would call me back because she had to assist other customers and never called back! Horrible service, horrible customer service, no military discounts available, waste of time, waste of taxing me everytime to purchase something additional after they forgot to mention a requirement of one item or another. I will not come back to this facility after this move. Disgusted.

REGINA S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Virginia C.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cherlyn C.  |  Premières impressions 
Évaluation :
5

The staff was friendly The new manger Jennifer got me sorted and moved in with no issues. Overall pleasant experience.

D'ARTHUR L.  |  Premières impressions 
Évaluation :
5

The best customer service by far I’ve ever received being new to a state

dayahmad j.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KASEY Lynne P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin D.  |  Premières impressions 
Évaluation :
5

Excellent service à la clientèle

MARC R.  |  Premières impressions 
Évaluation :
5

Great staff!!! Thanks, U-Haul 😃

jonathan c.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeremy A.  |  Online Move In 
Évaluation :
5

This and the other staff were super friendly and so helpful with the process of storage rental and dropping off a truck rental.

Michael L.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WILLIAM L.  |  Premières impressions 
Évaluation :
5

Chris has excellent customer service. The facility is conveniently located, clean, temp controlled, and offers free carts to help move which made things easier.

Dean T.  |  Online Move In 
Évaluation :
5

Great customer service...really like that team. They so to really well together.

Donald H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Oliver T.  |  Online Move In 
Évaluation :
5

Competent, friendly, and very helpful staff. Very clean facility

Damian W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donna B.  |  Premières impressions 
Évaluation :
5

Jason was absolutely great as the manager and the representative who checked me in was also superb

John B.  |  Premières impressions 
Évaluation :
5

The BEST customer service I have ever received. Jason turned a horrible moving experience into a success and I left feeling great about the experience and the company. I HIGHLY recommend this facility and its services.

Angela H.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard L.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Crystal B.  |  Premières impressions 
Évaluation :
5

This place is fantastic! Friendly, professional staff, super clean. Brand new!!!

Christopher K.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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