Évaluations des clients U-Haul Moving & Storage at Roosevelt Blvd

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at Roosevelt Blvd

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Miguel B.
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Le client n'a pas laissé de commentaire.

Nathan H.
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Fast and easy

Aaron G.
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The trailer was not clean out but overall was nice experience an the customer service was grate i was very happy with the customers services

Hilary C.
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Le client n'a pas laissé de commentaire.

Josephine W. | Overall Experience |
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Le client n'a pas laissé de commentaire.

Robert J.
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Le client n'a pas laissé de commentaire.

LEO C.
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I returned my rental without any damages or accidents after business hours. The next morning got an email of my contract with no damage assesed and expected charges only to have an attempt to charge my credit card for $373.89. Then 3 hours later received a new contract with charges for damages. I have to talk to the Manager of U-Haul at 7750 Roosevelt Boulevard, Philadelphia, PA 19152, Mohammed to have this investigated. I do not know if there was damage to the vehicle, only that If there was it was not done while the vehicle was in my possession. This has been an eye opening and frustrating experience. The outcome is still uncertain. Hoping to correct the mistake, but I know I won't be compensated for the time and aggravation I experienced. Be sure to take pictures of the vehicle before you leave the site, and before approving pictures through the link they send you, I would take a very close look. I would guess they do this regularly as a part of business. Very disturbing

Alexis R.
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Le client n'a pas laissé de commentaire.

Nicholas I.
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Le client n'a pas laissé de commentaire.

Cher T.
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Le client n'a pas laissé de commentaire.

Piotr G.
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There are very helpful people. I am appreciate your business.

Lawrence K.
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Le client n'a pas laissé de commentaire.

Darlin G.
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Le client n'a pas laissé de commentaire.

Matthew B.
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Le client n'a pas laissé de commentaire.

Jahnise W.
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Le client n'a pas laissé de commentaire.

ROBERT B. | Overall Experience |
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awesome experience using U - Haul

Unique W.
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Le client n'a pas laissé de commentaire.

Joseph I.
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Great service and staff. Thank You.

Tysne B.
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I was late to my drop off by 3 hours. Due to equipment failure.

Naasia W.
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Le client n'a pas laissé de commentaire.

Melissa B.
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Le client n'a pas laissé de commentaire.

Gyorgy Z.
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Close down on Roosevelt Blvd the customer service is rude not professional . When I rent a blankets why do I have to fold them ? They charge for that 25 $ no more U-Haul on Roosevelt Blvd in Philadelphia The Warminster location much more professional and they don’t charge you for 3 extra hours I keep the truck .

Kenneth L.
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Excellent and fast service.

Sean A.
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Loved the the equipment return process for acra trailer. Very quick, took less than 2 minutes, Receiving staff was very friendly. However the issues that I experienced at time of pick up were concerning. I was issued a car trailer that had defective lighting. The rear turn signal of the trailer did not work and staff did not repair it. Upon me asking what my options were was told that I had no options. I was sent out with a defective trailer. If you could add a process that checks trailer lighting before a customer picks up that would be beneficial. Thank you

Nayem A.
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Le client n'a pas laissé de commentaire.

Ryan P.
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Le client n'a pas laissé de commentaire.

Suezette F.
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Le client n'a pas laissé de commentaire.

LOUISE R. | Overall Experience |
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Everything was great. Would recommend. However, id like to suggest to have more staffing there on Saturday mornings! Long wait time

Johnny R.
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Le client n'a pas laissé de commentaire.

Joseph H.
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Le client n'a pas laissé de commentaire.

Eno L.
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Le client n'a pas laissé de commentaire.

Juan G.
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Le client n'a pas laissé de commentaire.

Anthony M.
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Le client n'a pas laissé de commentaire.

ALYSSA C.
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Rude manger, would not recommend to nobody .

Jeffrey P.
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Le client n'a pas laissé de commentaire.

Michlene M.
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Le client n'a pas laissé de commentaire.

Joshua M.
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Le client n'a pas laissé de commentaire.

Ira B.
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My experience using the app was not very good. I thought this would save me time, but due to the checking it needed to do with my secondary contacts, it actually took longer and I had to end up standing in a long line inside anyway. Not a good experience at all.

Christopher M.
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(1) Have agents not rush you off phone making reservations. (2) Have phone agent explain all fees and options upfront. (3) Be sure seals are on all equipment- so customers don't get charged. (4) Have idle workers not clump together in store playing/sharing inappropriate cell phone videos.

Mohammad R.
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Parking is very unorganized and entrance gets blocked when trying to return vehicles at night. Staff very friendly and knowledgeable, and prices are great! Will be back!

Haidar A.
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Le client n'a pas laissé de commentaire.

Nichole C.
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Nothing at this time

Darren U.
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It was disappointing to see the back of the cargo truck was drenched with water. Just made it difficult and moving the furniture because I had to get a shower curtain to cover so that my items would not get wet.

Thomas G.
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Le client n'a pas laissé de commentaire.

Lyudmila V.
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Le client n'a pas laissé de commentaire.

Patricia S. | Overall Experience |
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I had my unit for several years and have no complaints and never had an issue,

Keith S.
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The manger was not interested in my rental. He keep trying to talk to other’s in the line instead of just talking to me about the situation. He was rude and unprofessional. Will not rent again ??.

Arjan X.
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Le client n'a pas laissé de commentaire.

ABRAHAM S. | Overall Experience |
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thank you. a nice place.

Natalie M.
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This location is always professional, friendly and on point

Noureddin Z.
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Le client n'a pas laissé de commentaire.

WILLIAM K.
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Le client n'a pas laissé de commentaire.

marla V.
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Le client n'a pas laissé de commentaire.

Lewis G.
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Keep up the good work

John F.
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Le client n'a pas laissé de commentaire.

mohamed K.
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Bad experienced, bunch of crooks

Luis P.
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Le client n'a pas laissé de commentaire.

Hector V.
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Le client n'a pas laissé de commentaire.

Marc R.
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Le client n'a pas laissé de commentaire.

Gina G.
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Le client n'a pas laissé de commentaire.

Takea A.
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Excellent service...no improvements needed in my opinion

Joseph W.
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This place don’t need any improvement

Jobel B.
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A bit of difficulty paying in advance But we worked it out.

Elizabeth S.
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My Service was awesome Great experience Id recommend to all my friends!!

Suzanne L.
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Le client n'a pas laissé de commentaire.

Hector T.
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Le client n'a pas laissé de commentaire.

Dexter A.
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Le client n'a pas laissé de commentaire.

Lisette R.
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Instructions on how to run turn the rental. also for employees to use best judgement on their behaviors while assisting customers or with customers around. There was profanity being used and their was a children there. Not good.

Rami A.
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Le client n'a pas laissé de commentaire.

Jomarie E.
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This place, particularly its manager, is a nightmare. They actually close the doors to customers prior to closing time and argue with the customers behind the locked doors. These people are garbage. On top of this, I returned equipment early and was still charged a full day. UHaul and it’s employees are terrible.

Carlos R.
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I would increase sales by offering the customers a free bigger pack of free miles while renting a truck in town, then charge them for any extra mile they used on the vehicle. It won't hurt nothing.

Jaison D.
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Le client n'a pas laissé de commentaire.

kathleen R.
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Price a little steep, advertising is deceiving after all additional costs. Other than that, pleaded with experience.

Matthew M.
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Mohammed we very helpful for the checkin process. Explain the dropoff process to me. He was very polite.

Marley S.
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Third site visited although reserve was placed for days ago. Sales associate asked the time of return and put the incorrect time. Incorrect vehicle being towed filed on the contract. U-haul did nothing to compensate the two failed reservations on their end resulting in me driving an hour in the wrong direction to pick up my rental equipment and ended up charging me for an additional day for being 1 hour past midnight when they added 2 hours to my usage time.

Jasmine C.
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The inside of the Uhaul was not clean. It reeked of cigarettes smoke and had the butts of marijuana blunt along with other trash left inside the truck. I used this location because of it conveniently close to where I was moving from.

Philip R.
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To far from my home

Christine F. | Overall Experience |
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Loretta was the best

Lydia F.
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Staff was excellent!!

kevin D.
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Le client n'a pas laissé de commentaire.

Zaur T.
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Le client n'a pas laissé de commentaire.

Joseph C.
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TIre pressure light was on a vehicle that has only 2277 miles on it. The cargo area did not appear to be broom swept.

Timothy H.
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Le client n'a pas laissé de commentaire.

Cynthia P.
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Nothing

Anika D.
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Service was quick, but average. Nothing to rave about but nothing big to complain about.

Elizabeth S.
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The employees were excellent. Hassaan and Terrell were extremely helpful. The truck was very clean and restrooms were spotless. I would recommend all my friends to this location.

Abu Abraham P.
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Le client n'a pas laissé de commentaire.

Abel H.
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Be with the customer at the moment of verification when you pick up the unit, and although the link to do that is easy to use, it would be nice if someone is with you just to confirm that there's no issues... for example, once you load a photo, you jump to the next page and I didn't figure out how to back.

Peter F.
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Le client n'a pas laissé de commentaire.

Jay D.
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Le client n'a pas laissé de commentaire.

Jennifer H.
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Le client n'a pas laissé de commentaire.

Sarah F.
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I have rented from U-Haul many times at another location and never have I had the problems I have had at this location the people are the most direspectful and unprofessional, they rush you out with no explanation and are just nasty with attitude and I would not go back or recommend anyone go there ever

Anthony B.
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Le client n'a pas laissé de commentaire.

Jeffrey S.
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Truck had steering problems, had to keep moving steering back and forth to keep it going straight. Ramp very slippery in the rain, couple people fell.

Sophia B.
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Nothing everything was great including the customer service.

Isaiah R.
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Le client n'a pas laissé de commentaire.

Atulkumar P.
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In professional workers. Making things more complicated with information. Charged wrong gas tank ......

Rosemary M.
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Le client n'a pas laissé de commentaire.

Mamadou N.
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I don’t see anything better than the service

Starlene L.
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The smell inside the van was horrible. It was clean of dabree. But the smell was not good at all. The seat cover need to be sanitized. Other than that I will still continue to do business there

Marjeta L.
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Horrible customer service....very unhelpful manager. He consistently states that he is unable to do anything regarding helping me...very obvious that he’s in it to take customers money and then state that he is “unable to reimburse”. I will not be using uhaul again

Lewis A.
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Le client n'a pas laissé de commentaire.

Jack F.
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Le client n'a pas laissé de commentaire.

James J.
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Le client n'a pas laissé de commentaire.

Kettianne S. | Overall Experience |
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..great customer service ....

Randy H.
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Le client n'a pas laissé de commentaire.

Vernon A.
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The young man help me with the truck and I was in and out within minutes. Thank you and I will go back there.

Elizabeth M. | First Impressions |
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They where considerate, and caring , everything was there and on point , I didn't have to stand around and wait for hours, it was a over all excellent service giving, thank you for my frist expe

Rafael D. | First Impressions |
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Good service

Leora T. | Overall Experience |
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A little pricey, but I felt safe there. The staff interaction was professional, courteous and caring toward its customers. No hassles at checkout.

Latoya B. | First Impressions |
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Very good service i couldn't ask for anything better

James D. | Overall Experience |
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Your staff is incredible. Best service I’ve had with U-Haul to date. Thank you.

Bianca L. | First Impressions |
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The guy that helped us was quick and on point. Will recommend this place to anyone.

derrick b. | Overall Experience |
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I love Uhaul it was Good

Tawiila H. | Overall Experience |
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The facility should be accessible 24 hours if a key card is provided, but this facility is not and that was a bit of an inconvenience.

gregory s. | Overall Experience |
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Excellent service and great staff.

DAVIS D. | Overall Experience |
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Facility busy but always clean, including the restroom!

LUIS O. | Overall Experience |
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Staff very nice

Iurii K. | Overall Experience |
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Very big lines because of the operator very slow and just one operator for big lines of customers.

Malika W. | Overall Experience |
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The woman that assisted me was friendly and warm she had us in and out in no time she answered all of my questions and was very respectful

linda t. | Overall Experience |
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When I moved in the staff gave me a unit on the second floor that was open and weather would damage my furniture. I got another unit, mice so bad so many, no refund for moving out early, Mohiuddin ref

Jacques J. | First Impressions |
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Great staff

david b. | Overall Experience |
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The some boy all the staff was Rude and ignorant sometimes . Parking for this facility was hard And at some time Not available because of trucks parked in the spots for loading at unloading Storage

kevin l. | Overall Experience |
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Wonderful staff! Always accommodating..

Amy T. | First Impressions |
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n/a

LUIS O. | First Impressions |
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Very polite lady explained everything. very positive experience.

DENNIS S. | Overall Experience |
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Staff is rude. They could care less about customers.

SAMANTHA F. | Overall Experience |
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The staff is rude. The elevator always smells like urine and bleach. More than once bleach was left spilled in the hallway. No real security. Wouldn’t recommend to anyone.

Shakeria E. | Overall Experience |
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Lilly was really accommodating and there was another gentle man tall dark and handsome, He too was really helpfull

Maurice F. | First Impressions |
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Attendant was professional and courteous. She had excellent customer service skills. I would recommend U-haul to my friends.

robert f. | Overall Experience |
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Friendly and very professional team.

LINA H. | First Impressions |
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I wish the staff would be more polite helpful and friendly . I also was not happy with seeing the mice traps . Thank you

MARSHA L. | Overall Experience |
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Every time worked out well. Very good place to do business.

JOAN W S. | Overall Experience |
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There were mice droppings inside my unit after a few months, so I had to sweep them out every few months. Otherwise a really great,safe place to store my stuff for 10 long years! Thanks Uhaul!

Dana G. | Overall Experience |
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Lilly was very helpful to me when she served me on two occasions. Thanks!

Virgilius S. | Overall Experience |
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Very nice t

Regragui B. | Overall Experience |
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You gotta change those stuff from this busness because they think ppls whose come there to make busness knock their own doors and bother them in their home .its preferable for em to not ruin this bsne

Roseann W. | Overall Experience |
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I hope $15.00 late is taken off my last bill because I thought I was on automatic change to my account. Thank You Roseann Wolk. I have Great service U Haul. I would recommend U Haul.

Annette C. | Overall Experience |
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Me Lilieum is the best Rep you have !

WILLIAM O. | Overall Experience |
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Rodent infestion messed up several thouand dollars worth of food grade equipment. The rats ate through chairs and crapped all over the stainless steel equipment. Disgusting.

Paul A. | Réservation |
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The guy that served me needs training didn’t know what he was doing and basicallly jacked up my pick up of muah storage unit. The key card didn’t work, couldn’t charge me the lock. coworker finishedit

CRISTINA V. | Overall Experience |
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NO COMMENTS

daniel n. | Overall Experience |
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Everything was great

Rumman H. | Overall Experience |
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I was supposed to get one month free and did not.

sameet m. | Overall Experience |
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person should keep customer info private&not discuss with unauthorized persons.Thats basics of cust+company relationship.Isnt giving any cust info 2 unauthorized simplywrong? Haswelcoming staff.Thanks

Gary R. | Overall Experience |
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good location

Dolores S. | Overall Experience |
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Good

Linda D. | Overall Experience |
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I was very happy with the facility and your staff. You keep the storage facility very clean and smelling fresh - better than most people's houses !! I would definitely recommend you to friends!

ALEXSUS F. | Réservation |
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Rate was not what I expected. A whole lot more money

Malcolm G. | Overall Experience |
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Manager is very rude and arrogant.. Lacks basic accommodating customer service skills and will speak to you in condescending manner...

Latifah K. | Overall Experience |
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Having the storage made my move much easier; the ease of obtaining the unit was most helpful.

Bianca C. | Overall Experience |
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Storage given was a safety hazard the door would not fully open. The staff was not pleasant and appeared to be bothered when I asked questions about my storage unit.

DANIEL K. | Overall Experience |
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Excellent experience.

Ashley S. | Overall Experience |
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Staff was very helpful!!!’

celena r. | Overall Experience |
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Access hours are so unconvient for someone who works 9-5 Monday through Friday and has to fight traffic just to make it before closing and even when I make it 20-15 minutes before staff precloses door

JENNIFER S. | Overall Experience |
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I had 3 units at one point for a couple years and then the large one for over three years. I would recommend this facility to anyone. Employees always go above & beyond & are consistentl! Thank you!

Taichy N. | Overall Experience |
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SO IF IT IS GOOD, REMAINING WITH THE MONEY OF THE CUSTOMERS

Non reviews have been submitted for this location.

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