Customer Reviews for U-Haul Moving & Storage at Roosevelt Blvd

Évaluation :

5

I like Uhaul family at roselvert boulevard because it’s clean , convenient and climate controls

Évaluation :

5

Everything was great! I had a quick check in and

Évaluation :

1

Honor reservations

Évaluation :

2

My pickup location was switched and I was notified only one day prior to the move. This new location was an hour away, and I could not get through to customer service via phone or online chat. In the future, please allow customers to choose the new pickup location if it must be switched. And make it easier for confused customers to speak to a human. I realize U-Haul has a monopoly on the moving business, but that doesn't give it a pass add avoidable stress to an already stressful time just because it doesn't want to deal directly with customers. I was also not given extra miles to compensate for U-Haul's poor choice in new location, so I paid extra as well.

Évaluation :

3

Customer service was slow and took their time with their customers. The building had several people waiting in line with no air circulation in the building. It was good once checked out but the process of getting the truck was not time consuming.

Évaluation :

5

Nothing really except for line of people waiting to rent

Évaluation :

2

Pay attention before charging peoples card.

Évaluation :

4

The inside passenger cab was dusty and smelled. It seemed as if the drivers cab hadn't been cleaned or sanitized for atleast 1 month. There was a stick residue on the handles inside ofnthe truck. Please be sure that when the trucks are cleaned, that they are rinsed thoroughly after the cleaning is done.

Évaluation :

1

They was very nasty to me every single time

Évaluation :

1

Everything for me is about customer service which is horrible & it's succeeded bye the rudeness of its employees whom ever this survey goes too you really take a look at the cameras & listen & watch , it's so horrible upon getting the keys which they just handed to me & didn't even pull the vehicle up we had to find it ourselves, but it's all good I'm going to put my experience on Facebook & Twitter & call your cooperate office not just the manager of this location reading this & it gets swept under the rug in support of his or her colleagues

Évaluation :

5

first time user of u haul. very good experience this time. Looking forward. Thanks. Roosevelt U haul team. Merci

Évaluation :

2

Trailer and truck at two different locations.

Évaluation :

4

The service that I received was all that.

Évaluation :

5

Excellent 

Évaluation :

1

One of the worker over there ask me for cleaning fee under table. It is not dirty at all.

Évaluation :

5

I've been renting trucks and vans from the 7750 Roosevelt B.lvd, Phila, Pa. location for a number of years and never had any issues. The staff always got me checked-out/checked-in with ease. Merci.

Évaluation :

5

La persona que me atendio fue muy efefficiente.muy profesional.

Évaluation :

5

None comments

Évaluation :

5

Thanks

Évaluation :

1

When u get your Truck make sure to check the fuel gage , and u have to argue 4 about 1 hr

Évaluation :

3

u need to train your employees to emphasize on equipment use and safety. Making sure proper hook up/connections of towing trailer equipment especially. I rent trailers from Uhaul at least once a week and it happened that while traveling my 6x12 box trailers popped off the hitch ball. I am a seasoned veteran driver and was able to react to a swerving trailer. I always check after your employees hook up the equipment but it just happened that this time I let it slip and did not check. Your employee forgot to tighten a screww on connection that attaches to a hitch ball. I was extremely upset and if this had happened traveling at highway speed I probably would not been able to write this comment. PLEASE retrain your employees on equipment hook up and safety in general because this is very upsetting and is still not sitting well with me after a couple of days.

Évaluation :

1

The spanish manager with her 3 young workers need training lol. Between the cursing, yelling fuck when they messed up, someone was talking about they belong to a gang and have 30 people to take care of his business. I let it go in one ear and out the other but I will not be referring anyone here let alone will I be coming bAck. I will be using a different location.

Évaluation :

5

The lady who checked me in was great and very helpful

Évaluation :

5

Very good experience here. I reserved the truck online and picked it up at this location. Absolutely no problems at all. I haven't rented a Uhaul in years and was very happy when I dropped it off. I just pulled it up to the drop off area, was greeted by an employee, he checked me out right there. I didn't have to go inside, get in line and wait to check out.. Nice :) I'll be renting again soon and will go to Uhaul..

Évaluation :

5

The best service

Évaluation :

1

Very unknowledge personel.

Évaluation :

5

Employees are very helpful and friendly

Évaluation :

2

It was a blessings and I was thankful this location was open on the holiday and had the rental I needed. The (2) workers on duty deserved triple time in a half pay for the hard work and assistance including interpreting languages they provided. Uhaul needs to be appropriately staffed for the droves of people coming to there locations. I waited in line 1 hour 25 mins before I was checked out but I felt well taken care of by the 1woman working inside doing pickups and drop offs and the one guy pulling the trucks and equipment up. They both apologized for the long waits and for attitudes people may have had . Uhaul please make sure your locations have adequate staff to handle the huge number of moves at the end of the month. This location was and will always be the pick place for me.

Évaluation :

4

I have always had a good experience renting from this location, however, on Sunday May 29th it seemed like they were definitely understaffed. There was a long line and it took close to an hour to get my reserved truck. The two woman behind the counter were EXCELLENT. They did their best to get things moving faster. The woman who checked me in was checking in two customers at once using two terminals, and also ran outside a few times to help with the trucks. I chalked it up to short staffed for whatever reason and an extra busy day because of the holiday. I was patient seeing how hard the woman were working. Unfortunately many others that were waiting were not.

Évaluation :

3

Only one employee on a holiday weekend and had to wait an hour to get my truck which did not have air conditioning ( broke) on a 90 degree day.

Évaluation :

5

Very helpful, accommodating and pleasant staff. I always come to this location. Je la recommande fortement.

Évaluation :

3

It was busy and confusing. Instructions from the website were unclear and inaccurate. They layout of the parking lot is awful and cramped. I will avoid this location in the future if I can.

Évaluation :

1

Y'all a get over and you gag people

Évaluation :

4

Acknowledging when customer comes in otherwise very friendly

Évaluation :

4

Rien

Évaluation :

5

The trailer had the left light inoperable.

Évaluation :

5

The staff was great.

Évaluation :

4

Excellent

Évaluation :

5

Can't remember the service writer that assisted me but it needs to mentioned how professional and courteous and knowledgeable she was. She answered all my questions and reassured me if any problems happened while I had the truck what to do

Évaluation :

4

Courteous staff; quickly processed the rental transaction and got us on our way.

Évaluation :

1

Had to wait a half hour because someone gave our keys to the wrong person. Spanish employee with long hair told us she didn't know what to do and walked away. Only to see her laughing talking someone on her cell phone. Another employee proceeded to help us and apologized for the woman who walked away stating she's not allowed to do that. Drop off went smooth and we were immediately accommodated.

Évaluation :

3

The location wasn't the problem uhaul scheduling was. My whole reservation was a nightmare. Booked at 20 foot one way. Changed my reservation to a 26 foot return to store. Which doubled my miles. Then the 26 foot was way to bug and in unacceptable condition. And had to wait almost two hours to try and get a 15 foot. The people at the store where really nice and apologetic. But because of the way things are set up they could do next to nothing to help me I had to call the main company. What pathetic organization.

Évaluation :

5

Great customer service from everyone

Évaluation :

2

I don't like how the guy in there has this attitude as if I asked a million questions or something very weird and unprofessional I'm spending my money your just taking it....

Évaluation :

4

Specify customer parking area for pick up of rental & let customer know ahead of time that their own vehicle cannot remain on the lot. Thanks

Évaluation :

5

Very good

Évaluation :

3

You should know time when pick up of equipment will be crowded and have extra customer service rep at counter to help expedite rental equipment going out

Évaluation :

1

When I drop my truck off all the workers was standing in a group having a conversation. No one can up to me Or ask me do I need help. When I was walking towards the front the work then told me I had to leave the keys in the truck. All this could of been told to me when I was standing near the truck I rented. The workers are unprofessional and disrespectful. No Hello how can I help you I just get looked at. Thank you for a bad service

Évaluation :

5

Nothing! Keep up the good work.

Évaluation :

5

I would only improve the self check in interface. It is not very user friendly. It took nearly 35 minutes to complete the self check in process. That is my only feedback.

Évaluation :

5

Worker Katherine and the rest of the staff were friendly and helpful.

Évaluation :

5

Nothun bad abt it

Évaluation :

5

Mahamed Store Manager Was Great And The Workers And The Cleaning Lady Very Friendly

Évaluation :

5

The Uhaul team here at the Roosevelt boulevard is a positive and enjoyable crew to interact with!! They all have positive attitudes and will help you with anything you need assistance with at the drop of a dime!

Évaluation :

5

Muy Buenos tratos

Évaluation :

5

I had a great experience with u haul and I would recommend them to anyone !!

Évaluation :

5

The lady who helped us in the office was very friendly. She explained everything to us in detail and answered any questions we had.

Évaluation :

4

Very understanding and friendly employees. This location was great.

Évaluation :

5

It was nice and ok

Évaluation :

3

This facility has a Epidemic of ricebugs all over it's all over the facility on every floor I had to move out because my storage unit was full of those bugs and they were all on my boxes and inside of some of my boxes so I had to move

Évaluation :

5

Very helpful people

Évaluation :

5

Staff was extremely helpful in every aspect of my rental experience

Évaluation :

5

I really feel good going to this location. The staff at this location are very friendly and helpful, fast and efficient.

Évaluation :

5

Everything went smoothly. The lady was in the counter was excellent.

Évaluation :

1

The people here were rude and unkind. They really know how to make a tough situation worse. They were so unkind that I didn't want to speak with them anymore. While I was there people were complaining and calling customer service as well as giving them a negative review. They don't know what customer service is at all.

Évaluation :

5

great people

Évaluation :

5

I had no worries awesome team

Évaluation :

5

Everyone I don’t with her courteous did an excellent job I

Évaluation :

2

People have no clue how to be respectful clean and honest employees. The counter manager was great but everything leading to that sucked

Évaluation :

5

A lot less painful than I thought great staff great a place I would recommend anyone to go

Évaluation :

5

Employees were very friendly and helpful. The storage unit was always clean.

Évaluation :

1

The whole establishment is a joke.I took the liberty and reported them to the better business bureau. It was my pleasure to bad mouth those uneducated, poor mannered males that work at that site. I was given a very hard time while attempting to hold a reservation in place that was actually made by the 3101 Read Lion site while I was on the phone. I was turned away twice and the fact of the matter is I had rented storage space. My company had contracted them in the past and so 7750 has lost our business. I will email every corporate site in the North eastern region about the service. Unfortunate that the public has to be subjected to such poor service.

Évaluation :

5

Representative was very accommodating and understanding! She really made my experience amazing!

Évaluation :

5

The personnel at 7500 Roosevelt Blvd must have a great Manager because all were courteous and helpful and very cool

Évaluation :

4

The storage unit was fine. My truck rental sucked! You told me to pick it up at 9 in a different location then selected, the business didn't even open until 10am!! There were no clear instructions on how to get the rental before the business opened through the lock box. You need to be clearer and make it easier for your clients. Moving is stressful enough!

Évaluation :

3

The problem I had was I not being reimbursed for the balance of the month after cleaning out my unit. I paid for a month and left after only using the unit for one week and was charged for the whole month. That's an unfair policy.

Évaluation :

5

Awesome, friendly, & attractive staff!

Évaluation :

1

they had my drop off time at 5pm which i was there at 5:07 and they were locking the doors . they had no idea of my storage unit still having a lock from a previous customer. ive had four paid movers who were on a time frame their selve and they made it my problem. if i was 7 minutes late i still wouldnt be able to access my storage due to the lock. so the workers had attitudes and then i paid an extra 100 to not have to worry about next month payment and in order to switch lockers ive had to come out of pocket again. and then the email i recieved shows the drop off time at 9pm thats so foul and wrong. they take your cash and cash app you they also done all my transaction on the computer and today they tooken an extra 100 dollars.

Évaluation :

5

The facility is very clean and smells normal no bad odors. The staff was friendly and helped me with every question I had. They were patient and took their time to explain everything.

Évaluation :

5

Great bunch of employees who were very helpful . Great customer service! 30 mai 2021

Évaluation :

5

Great place

Évaluation :

3

En esa locación hay una joven afroamericana que honestamente no tiene idea del concepto servicio al cliente... muy mala experiencia con ella ... lo demas es exelente

Évaluation :

5

Es bastante cómodo y muy buenas atenciones. Gracias por tan buen servicio.

Évaluation :

4

Have redeemed past bad experience.

Évaluation :

5

They are very nice and understanding people they are very helpful very responsible with your things

Évaluation :

5

I felt that u-haul is protect my storage and make sure clean in hall. I like it.

Évaluation :

5

theyve been extremely helpful and very professional

Évaluation :

3

The pricing was pretty steep. The first staff members were very brief and a bit rude, but on the day of closing the staff were polite. The facility was clean and convenient.

Évaluation :

4

Staff needs to be better able to explain to new customers how to properly access the the facility.

Évaluation :

5

They employees there were very helpful, thank you very much!!

Évaluation :

1

Let me start with. You guys cost of me a lot of money and aravation. Moving to a new place is already alot of stress on the day of the move. And because the place i was renting from my storage and u-haul truck. I lost my time slot to move in to my new place and had to pay extra to move in after hrs. Lost my deposit on a moving company because i wasnt able to get there in time. And still have to hire hands to move after hrs. And to put the icing on the cake. I wasn't able to move in to my new place till the 5th was told that i had to pay my $218 for the whole month for storage on the 2nd and will not see any of that money back even though i was moving out on the 5th just 3 days later. I've been a repeating customer for year. And rented from you guy for the past 2 almost 3 years. If this how you treat long and Loyal pay customers that pay everything on time. Then i will never be using you guys again.

Évaluation :

5

Staff is amazing ! Definitely went out of the way to help me, place was clean, would recommend to others

Évaluation :

5

Very helpful staff!! Great customer service!! Everyone at the facility was helpful and gracious!! Thank you for a wonderful experience

Évaluation :

2

I paid every month on time. I was moving out before next payment. I had to leave two mattress for junk man to pick up. It was labor day weekend. They called me before I had a chance to call them and said you need to get mattresses out by Sunday or charged for another month. Well could not get junk guy till tue. That was only2 days after my payment was paid.. They charged me for the whole month for a lousy 2 days.and it was a holiday So dont expect any money back if you have to move before payment I will deal with a small business for storage than uhaul they say climate control it is not and i had the biggest storage and could of went somewhere else and got alot more space i paid 186 for a 5x10x10

Évaluation :

5

My storage rental with U-Haul at this particular location was great. Always cleans and the associates that work there are friendly, attentive & helpful.

Évaluation :

3

My biggest problem was the mice infestation, I had mice droppings all over my furniture and covering the floor. I would recommend uhaul storage but definitely will warn others about the mice infestation.

Évaluation :

5

Todo bien gracias

Évaluation :

3

too many late fees made it all worthless

Évaluation :

5

Entire staff helpful and quite courteous.

Évaluation :

1

Your manager Mr. Mohammand is a monster. He is very much incivilized and a valain. His attitude instituted against me about a week ago were very aggressive and inhuman. I am not going to explain in detail of what actually happen but I view his action against me and a friend that day to be dehumanizing. I have already consulted my lawyer concerning this issue. If he didn't discard my photo he took that day and if I see it anywhere he will bear a serious legal consequences. The company is good but your branch manager is an evil monster and a very much barbaric idiot that's why I moved out of your storage.

Évaluation :

5

The staff was friendly and I felt safe with how creative they were with safe distance, everyone had to wear masks and the slides they made to send & receive paperwork...

Évaluation :

5

awesome experience using U - Haul

Évaluation :

5

Everything was great. Would recommend. However, id like to suggest to have more staffing there on Saturday mornings! Long wait time

Évaluation :

5

I had my unit for several years and have no complaints and never had an issue,

Évaluation :

5

thank you. a nice place.

Évaluation :

5

Loretta was the best

Évaluation :

5

..great customer service ....

Évaluation :

5

They where considerate, and caring , everything was there and on point , I didn't have to stand around and wait for hours, it was a over all excellent service giving, thank you for my frist expe

Évaluation :

5

Good service

Évaluation :

4

A little pricey, but I felt safe there. The staff interaction was professional, courteous and caring toward its customers. No hassles at checkout.

Évaluation :

4

Very good service i couldn't ask for anything better

Évaluation :

5

Your staff is incredible. Best service I've had with U-Haul to date. Merci.

Évaluation :