Customer Reviews for U-Haul Moving & Storage at Roosevelt Blvd

Évaluation :

3

I waited in line to pick up, I was registered and ready to be on my way, and the vehicle leased to me was not available. I had to wait for the attendant to go inside and register a second vehicle to me, he then gives me keys to the wrong truck, so I again had to wait for him to return with the correct keys. Everyone was very professional and pleasant, but when you are paying for TIME, every min counts, and this in my opinion is an easy fix.

Évaluation :

2

Vehicle had check engine light on and no ac. Had to go inside to switch vehicles. Then neither vehicle was easily locatable on the lot- resulting in walking the lot repeated in 90degree temperatures. Finally, I had to become angry and vocal before I was assisted in any way. For a company that is stating their is an ease to virtual check in and vehicle return- this was ABSOLUTELY not my experience!!!!

Évaluation :

5

I would use this location again. Excellent services.

Évaluation :

5

Friday stuff

Évaluation :

1

Customer service was completely non existent. Robots are more friendly.

Évaluation :

4

Vehicle cleanliness is always an issue. However, everything else is always fine.

Évaluation :

5

Wipers were not working at all and it was raining

Évaluation :

4

Smoother transition at pick up

Évaluation :

1

Make sure ur batteries are brand-new. And never ever have a customer wait over two hours for road assistant especially when I never left my home. It was annoying

Évaluation :

5

The facility is very clean and smells normal no bad odors. The staff was friendly and helped me with every question I had. They were patient and took their time to explain everything.

Évaluation :

2

The truck was not very clean. There was spilled coffee in the cupholders and debris in the back cargo area. Also the manager told me there would be a 4,50 $ per gallon fuel charge if I do not put the same amount of fuel back in which I already knew and didn't have time to fill it back to the same level it was at when I returned it. I knew they would charge 4,50 $ a gallon which is what I was told I was getting charged, but they also charged another 30 $fuel surcharge on top of that which I was not told about. Not right at all!!

Évaluation :

5

The people were friendly.

Évaluation :

1

Their was no parking & I still haven't received a final bill

Évaluation :

2

I was charged for fuel, I called a cell number given to me from customer service to ask for refund of fuel charge. I left a message as no one answered call. I've tried several time to talk to someone at the location I rented from, can't get a human to answer.

Évaluation :

5

Tks 👍🏻

Évaluation :

3

Good place

Évaluation :

4

Have the equipment rented on the truck when the truck is scheduled for pickup. Also, have more than one person working behind the counter on a Saturday morning when you know you'll be busy.

Évaluation :

5

Easy to drop off the truck and workers help us to drop the truck.

Évaluation :

1

I arrived the night before to pick up my car and the app did not have a Pick Up Your Truck option. I waited on hold with customer service for an hour before driving 25 minutes back home, only to return the next day at 8 AM. Never using Uhaul again if I can avoid it. Just terrible.

Évaluation :

5

I love your service beautiful people clean van very well maintained very nice thank you

Évaluation :

4

The truck was clean but old and full of graffiti. The cust service desk gentleman in the AM was very helpful and friendly. The afternoon desk guy, not so much. But overall I like the online/smart phone booking process.

Évaluation :

5

the truck i got is very old. lots of road noise and the vehicle certainly not a driver friendly.

Évaluation :

3

Truck had dents and spray paint on the outside and driver seat was ripped and part of a metal spring sticking out from the driver seat.

Évaluation :

3

Cab smells like cigarettes

Évaluation :

5

After hours drop box was nonexistent! Three of us ladies just locked our keys in our cars. That's terrible.

Évaluation :

5

My 1st truck rental this year, and my 7th consecutive year doing business with U-Haul at 7750 Roosevelt Blvd location. Reps saved me from spending extra money on furniture padding that I over estimated on. Great service!!

Évaluation :

5

This is my 2nd truck rental this year and my 7th year renting trucks and vans from the U-Haul location on 7750 Roosevelt Blvd. All I can say once again exceptional service. Online reservation, completing the paper work and working with the staff warrants a well deserved A+. Thank you again!

Évaluation :

5

Great bunch of employees who were very helpful . Great customer service! 30 mai 2021

Évaluation :

4

So much was goin on so just keep up the good work.

Évaluation :

1

I reserved a 26 foot truck 3 days prior at this location and when i arrived they did not have the truck i reserved. They were very careless and unprofessional telling me it's not here you can step aside and call the 800 number because they dont handle problems. I was forced to take the smallest truck and basically was told deal with it. The truck was not cleaned in the back and I also ordered a dolly and pads which were not in the truck forcing me to return back to the site to get those items. This was a out of state move and put me over the allowed milage causing extra fees. This was one of the most unprofessional unorganized encounters ive ever had.

Évaluation :

5

My experience was great, service was quick and customer service was superb.

Évaluation :

1

Make sure everything is working, turn signals wasn't working and driver bottom mirror was loose.

Évaluation :

1

Cleaning the inside of the truck And making sure the truck is good conditions . The truck I had leaked water all over my furniture from the rain . And there customer service sucks no support because there so busy

Évaluation :

5

It was a nice van.

Évaluation :

5

Excellent service à la clientèle

Évaluation :

5

Great place

Évaluation :

4

Bien

Évaluation :

1

Bad customer service, charge me 25 $for cleaning fee, the truck was clean when I returned. I have pictures to prove it.

Évaluation :

1

First let me say the young man that helped me told me that I was only being charged for one day and when I returned the truck I was charged for two. Now I have to say the truck that I received 2711 should not be in the road. It literally shook and swayed from side to side as I was driving. Also coming down hill the truck wouldn't stop. It kept speeding up! However after letting them know they did nothing.

Évaluation :

5

nothing

Évaluation :

3

Location was under-staffed and the wait time to get the van was too long.

Évaluation :

4

For 24/7 Pickup/Drop Off This is mostly about the app. I like it mostly, but a few times I was left feeling a little lost. 1. Renters should know of all verification requirements when signing up. This way they can be prepared with one of the 4 additional certification requirements before arriving to pick up vehicle. 2. I happened to get back before the site closed. There were no instructions regarding returning the key before they declared “check in completed.” Luck for me I happened to get to the return site before they closed, so after my checkout I was able to hand the key to any employee. Still no real track record of that. I felt I was left hanging 3. Also, final charges were calculated and they flashed up upon return completion. But once you go back in, the receipt is nowhere to be found. Receipt should stay intact. It needs to be compared to deductions from credit/debit card once that processes. 4. Or maybe the receipt is listed on the contract, but the app wouldn't download the contract content, so I can't really tell. 5. The van was for moving, so pristine is not fully expected, but the the van should've had at least an exterior wash before the next user. I said it was “usable” for the next family, but I must re-evaluate. A wash was needed even when I picked it up. I took pix. I was there before hours and I was on a schedule, so I couldn't request a quick wash down. Thanks

Évaluation :

5

Continue to do your best

Évaluation :

5

Workers were professional and helpful.

Évaluation :

1

Manager rude and short

Évaluation :

5

i love the mobile pickup and when things don't go as planned they are very helpful. They are amazing when returning the truck! They are considerate and thoughtful. YOU GUYS ARE THE BEST!!

Évaluation :

3

the application on android works awfully, the car inside was very dirty hands flew to everything!

Évaluation :

2

The person who completed our truck check was a little standoffish. He walked up and completed the check without saying anything to us, before informing us that we went over our mileage allowance, which wasn't something we were aware that we had in our contract since we rented the truck for a full 24 hours. He didn't really explain anything when we questioned the additional charge, he just said we would be charged. I understand that if it's in my contract, I'm obligated to pay - that's not the issue. But if I'm visibly confused, an explanation from an employee who knows the contract would be appropriate, not just a “this is an additional charge, pay it”.

Évaluation :

5

Excellent

Évaluation :

2

I receive an additional charge with no explanation. Gas was the same and it came in under the 30 miles. Now I'm hold for over 20 minutes for an explanation this is not good customer service.

Évaluation :

3

En esa locación hay una joven afroamericana que honestamente no tiene idea del concepto servicio al cliente... muy mala experiencia con ella ... lo demas es exelente

Évaluation :

5

Es bastante cómodo y muy buenas atenciones. Gracias por tan buen servicio.

Évaluation :

4

Have redeemed past bad experience.

Évaluation :

5

They are very nice and understanding people they are very helpful very responsible with your things

Évaluation :

5

I felt that u-haul is protect my storage and make sure clean in hall. I like it.

Évaluation :

5

theyve been extremely helpful and very professional

Évaluation :

3

The pricing was pretty steep. The first staff members were very brief and a bit rude, but on the day of closing the staff were polite. The facility was clean and convenient.

Évaluation :

4

Staff needs to be better able to explain to new customers how to properly access the the facility.

Évaluation :

5

They employees there were very helpful, thank you very much!!

Évaluation :

1

Let me start with. You guys cost of me a lot of money and aravation. Moving to a new place is already alot of stress on the day of the move. And because the place i was renting from my storage and u-haul truck. I lost my time slot to move in to my new place and had to pay extra to move in after hrs. Lost my deposit on a moving company because i wasnt able to get there in time. And still have to hire hands to move after hrs. And to put the icing on the cake. I wasn't able to move in to my new place till the 5th was told that i had to pay my 218 $for the whole month for storage on the 2nd and will not see any of that money back even though i was moving out on the 5th just 3 days later. I've been a repeating customer for year. And rented from you guy for the past 2 almost 3 years. If this how you treat long and Loyal pay customers that pay everything on time. Then i will never be using you guys again.

Évaluation :

5

Staff is amazing ! Definitely went out of the way to help me, place was clean, would recommend to others

Évaluation :

5

Very helpful staff!! Great customer service!! Everyone at the facility was helpful and gracious!! Thank you for a wonderful experience

Évaluation :

2

I paid every month on time. I was moving out before next payment. I had to leave two mattress for junk man to pick up. It was labor day weekend. They called me before I had a chance to call them and said you need to get mattresses out by Sunday or charged for another month. Well could not get junk guy till tue. That was only2 days after my payment was paid.. They charged me for the whole month for a lousy 2 days.and it was a holiday So dont expect any money back if you have to move before payment I will deal with a small business for storage than uhaul they say climate control it is not and i had the biggest storage and could of went somewhere else and got alot more space i paid 186 for a 5x10x10

Évaluation :

5

My storage rental with U-Haul at this particular location was great. Always cleans and the associates that work there are friendly, attentive & helpful.

Évaluation :

3

My biggest problem was the mice infestation, I had mice droppings all over my furniture and covering the floor. I would recommend uhaul storage but definitely will warn others about the mice infestation.

Évaluation :

5

Todo bien gracias

Évaluation :

3

too many late fees made it all worthless

Évaluation :

5

Entire staff helpful and quite courteous.

Évaluation :

1

Your manager Mr. Mohammand is a monster. He is very much incivilized and a valain. His attitude instituted against me about a week ago were very aggressive and inhuman. I am not going to explain in detail of what actually happen but I view his action against me and a friend that day to be dehumanizing. I have already consulted my lawyer concerning this issue. If he didn't discard my photo he took that day and if I see it anywhere he will bear a serious legal consequences. The company is good but your branch manager is an evil monster and a very much barbaric idiot that's why I moved out of your storage.

Évaluation :

5

The staff was friendly and I felt safe with how creative they were with safe distance, everyone had to wear masks and the slides they made to send & receive paperwork...

Évaluation :

5

awesome experience using U - Haul

Évaluation :

5

Everything was great. Would recommend. However, id like to suggest to have more staffing there on Saturday mornings! Long wait time

Évaluation :

5

I had my unit for several years and have no complaints and never had an issue,

Évaluation :

5

thank you. a nice place.

Évaluation :

5

Loretta was the best

Évaluation :

5

..great customer service ....

Évaluation :

5

They where considerate, and caring , everything was there and on point , I didn't have to stand around and wait for hours, it was a over all excellent service giving, thank you for my frist expe

Évaluation :

5

Good service

Évaluation :

4

A little pricey, but I felt safe there. The staff interaction was professional, courteous and caring toward its customers. No hassles at checkout.

Évaluation :

4

Very good service i couldn't ask for anything better

Évaluation :

5

Your staff is incredible. Best service I've had with U-Haul to date. Merci.

Évaluation :

5

The guy that helped us was quick and on point. Will recommend this place to anyone.

Évaluation :

5

I love Uhaul it was Good

Évaluation :

4

The facility should be accessible 24 hours if a key card is provided, but this facility is not and that was a bit of an inconvenience.

Évaluation :

5

Excellent service and great staff.

Évaluation :

5

Facility busy but always clean, including the restroom!

Évaluation :

5

Staff very nice

Évaluation :

4

Very big lines because of the operator very slow and just one operator for big lines of customers.

Évaluation :

5

The woman that assisted me was friendly and warm she had us in and out in no time she answered all of my questions and was very respectful

Évaluation :

2

When I moved in the staff gave me a unit on the second floor that was open and weather would damage my furniture. I got another unit, mice so bad so many, no refund for moving out early, Mohiuddin ref

Évaluation :

5

Great staff

Évaluation :

3

The some boy all the staff was Rude and ignorant sometimes . Parking for this facility was hard And at some time Not available because of trucks parked in the spots for loading at unloading Storage

Évaluation :

5

Wonderful staff! Always accommodating..

Évaluation :

5

n/a

Évaluation :

5

Very polite lady explained everything. very positive experience.

Évaluation :

2

Staff is rude. They could care less about customers.

Évaluation :

1

The staff is rude. The elevator always smells like urine and bleach. More than once bleach was left spilled in the hallway. No real security. Wouldn't recommend to anyone.

Évaluation :

5

Lilly was really accommodating and there was another gentle man tall dark and handsome, He too was really helpfull

Évaluation :

5

Attendant was professional and courteous. She had excellent customer service skills. I would recommend U-haul to my friends.

Évaluation :

5

Friendly and very professional team.

Évaluation :

3

I wish the staff would be more polite helpful and friendly . I also was not happy with seeing the mice traps . Merci

Évaluation :

5

Every time worked out well. Very good place to do business.

Évaluation :

4

There were mice droppings inside my unit after a few months, so I had to sweep them out every few months. Otherwise a really great,safe place to store my stuff for 10 long years! Thanks Uhaul!

Évaluation :

5

Lilly was very helpful to me when she served me on two occasions. Merci!

Évaluation :

5

Very nice t

Évaluation :

1

You gotta change those stuff from this busness because they think ppls whose come there to make busness knock their own doors and bother them in their home .its preferable for em to not ruin this bsne

Évaluation :

5

I hope 15,00 $ late is taken off my last bill because I thought I was on automatic change to my account. Thank You Roseann Wolk. I have Great service U Haul. I would recommend U Haul.

Évaluation :

5

Me Lilieum is the best Rep you have !

Évaluation :

1

Rodent infestion messed up several thouand dollars worth of food grade equipment. The rats ate through chairs and crapped all over the stainless steel equipment. Disgusting.

Évaluation :

2

The guy that served me needs training didn't know what he was doing and basicallly jacked up my pick up of muah storage unit. The key card didn't work, couldn't charge me the lock. coworker finishedit

Évaluation :

4

NO COMMENTS

Évaluation :

5

Everything was great