Évaluations des clients U-Haul Moving & Storage at Roper Mountain

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at Roper Mountain

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Michael M. le

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Le client n'a pas laissé de commentaire.

Ronald P. le

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Le client n'a pas laissé de commentaire.

Margaret C. le

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Very easy to rent and return here. Holly was so nice and helpful.

Addie S. le

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Efficient...Holly, along with the other manager, represented U-Haul with a commitment to excellence.

Gary M. le

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Reduce the traffic at this location !! Very busy area.

Joseph G. le

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Le client n'a pas laissé de commentaire.

JAN M. le

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Le client n'a pas laissé de commentaire.

susan T. le

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The employees there were very friendly and helpful. I will strongly recommend to my friends and family, if ever they need to utilize your storage units or vehicles, to come to U Haul. You get what you pay for, Excellence!

Ligera Y. le

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Le client n'a pas laissé de commentaire.

Thomas N. le

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Le client n'a pas laissé de commentaire.

Addie S. le

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Incredible service!!

Gary M. le

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Everything was taken care of professionally and in a friendly manner. I understood exactly what was expected and what you would provide. No improvement suggestions for this rental!

harry G. le

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Le client n'a pas laissé de commentaire.

Delmus J. le

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This is a wonderful and professional place to pick up anything you need to move your property. The staff always meet my expectations. Great place, very knowledgeable!

David P. le

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A quick and easy process, very pleased. I went in to rent a pick up truck for a few hours and it only took about 10 minutes or so at the counter before I was handed the keys. They said I could leave my car there while I used the truck but I had my wife with me so I didn’t need to take them up on that offer but I thought that was a nice gesture indeed. When I got in the truck I clicked a link sent via text on my phone, verified the milage, gas and condition of the truck and was on my way. Very easy to drive, comfortable, strong AC modern automatic Ford truck which had a bed liner, long bed and light weight tailgate. I returned the truck a few hours later while they were still open and the attendant came outside to greet me back. I handed her the keys and was on my way in less then 5 minutes. She sent me an additional email receipt. Very painless and pleasant all around experience. I will rent from this location again if needed.

Art M. le

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Release my money!!!!!!!

Steven S. le

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Le client n'a pas laissé de commentaire.

William M. le

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Le client n'a pas laissé de commentaire.

William D. le

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Le client n'a pas laissé de commentaire.

Helene A. le

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Jeffrey was very helpful after my initial reservation at a non-UHaul location was not transferred properly. Was able to rent their last truck on the spot and checkout was a breeze!

Jose R. le

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Le client n'a pas laissé de commentaire.

Cody B. le

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Le client n'a pas laissé de commentaire.

Robert H. le

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Entry/exit is extremely difficult

Susan R. le

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Le client n'a pas laissé de commentaire.

Cristina S. le

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I think it SUCKS that I was charged a $20 fee for returning the truck 30 minutes EARLIER.. The actual place and the employee was fine. I was in a Bind at the time. If addy all possible I'll NEVER use U haul again. I drove from Tx to Greenville and my tuck broke down. I was sick on Lafayette Louisiana for 10 exiting to get a new. Not ONCE have they tried to compensate me for getting to my destination an entire day late!!!! I'd like to heat something from you all. It's still on my file with uppit all I'm Sure. Cristina Sampson (832)264-4220

Kevin R. le

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Overall very easy pickup and drop-off

Daniel M. le

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The truck I received was in very poor condition. Alignment or other front end issue caused it to follow groves in the road surface making it difficult to control at times. If time permitted I would have taken it back and gone elsewhere. Also I was charged more for additional equipment than what was quoted.

Larry Y. le

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Great experience. Will use again when needed.

Tamika P. le

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I was charged an extra fee for no reason and will be disputing this

Christopher T. le

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Very displeased. Was horrified to find i had been charged for 2 days rental after only having equipment LESS than 24 hrs. Uhaul rep did not explain the process clearly and in fact was extremely rude and unprofessional upon return and learning of the extra charge. I will do everything in my power to never use uhaul services again.

Gerard M. le

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Le client n'a pas laissé de commentaire.

daniel B. le

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Le client n'a pas laissé de commentaire.

Stephanie F. le

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Le client n'a pas laissé de commentaire.

Davis B. le

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The pickup location was friendly, helpful, and well-maintained.5 stars. However, the pickup location was not the same as what I selected and what my emails said. I was supposed to pick up the truck at 39 Fairforest Way. Upon arrival, the location was closed, and the UHaul App was directing me to this new location which does not appear in any email or paperwork received from UHaul until this point. I wasted 20 minutes driving across town on an already busy day. I will likely not consider UHaul in the future to avoid this happening again.

Gary M. le

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Very helpful and offered sdvice

Gregory A. le

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Nothing - great experience

Andre V. le

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Le client n'a pas laissé de commentaire.

Zachary S. le

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you guys were great!

Jim B. le

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Lisa was awesome. She was able to get us the climate controlled unit instead of the non-climate unit that was reserved for us my mistake. She was most helpful and you can tell she loves her job.

Jean L. le

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Le client n'a pas laissé de commentaire.

India D. le

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So helpful in a fast move from Florida! When the place national U Haul had told us to drop off truck and transport turned out to no longer work with U Haul, we were referred to a place nearby! Thanks!

MIKE O. le

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Well run facility. Very helpful friendly and professional staff.

Michael K. le

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When I rented storage unit, was very dirty inside. Bathroom wasnt very clean. The rest was ok.

Debbie P. le

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From the time I moved in, over 2 years ago, Lisa has been AMAZING to work with! I would recommend people to this place because of her customer service, for sure! Thanks!

Craig R. le

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Good enough.

Jose F. le

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Good place

Ryan T. le

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The humidity levels in the building were far too high to be considered "climate controlled". Calls that rollover to the corporate office are hands down the rudest and least helpful customer service

Tara P. le

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Helpful

Demetres B. le

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Easy access and they are very organized!!

Nancy G. le

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Lisa did a great job assisting me!

ronald h. le

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When I reserved a 5 by 10 there were 2 spots in the building the rep took me to both An no luck was place outside she was unaware no inside storage for bikes so I suffered and billed no help mgt

Hannah S. le

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Lisa was so amazing. After having a horrible day moving across states and running late, Lisa made it so easy to rent a unit and get moved in. Best customer service experience I've had in a long time!

Cristina R. le

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Bobby is the best!

BAILEY P. le

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Manager was excellent, professional,helpful and explained everything to me a great Employee and representative for U-Haul!!!

Greg s. le

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Lisa was amazing to work with. She personified what great customer service should be. She went out of her way to assist me and it was much appreciated. Lisa is the absolute best!

CATHERINE A. le

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Friendly and helpful staff. Secure premises. The best storage experience I have ever had.

RHONDA W. le

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The only comment I have is the space is extremely tight to drive a vehicle through to get to the back units. There are many signs of evidence where others have hit walls and barriers due to this.

CLAUDIA Z. le

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Lisa was very nice all time with me with any information.Thanks!

ED S. le

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The team at the Roper Mountain location represent UHaul exceptionally well. They always went above and beyond to offer exceptional service.

Cristina R. le

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Great staff. Great service

David W. le

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Lisa is a huge asset to the UHaul Company. A very clean and secure facility.

NOLAND M. le

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I left because U-Haul would price match a competitor's unit price. There are many new storage facilities in the area now. In fact one is around the corner from this location. Bobbie and her staff best

Gene D. le

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Very warm 3 hr drive and the A/C was not working.

Kim K. le

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Overall, I had a great experience. Staff was helpful, facilities were neat and nice. I felt comfortable leaving my stuff there.

Shelly P. le

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Holly was very professional and friendly. The gentleman at the Spartanburg location helped me in securing 2 large units in Greenville. Thanks to both employees.

Carol M. le

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Friendly staff, clean facility

Grace S. le

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I rented the unit which was A527, there was no fifth floor and by the time I found the unit two weeks after earning it, it had a lock on it with a “customer ready” tag. It was after hours and no one a

john c. le

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A great experience for our belongings!

tammy s. le

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I rated my experience excellent because it was great except for moving out. We weren't able to get someone to close out our account in a timely manner. They said they were short on staff.

Lenorr B. le

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5 months very clean and secure facility . Last day 10/12/2018 Darius was very helpful with closing out account. Excellent auto pay system as well.? Thank you 24 Roper Mountain Facility. LB #259😉

Teresa M. le

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Staff is knowledgeable and friendly. The location is ideal.

MICHAEL G. le

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After renting a unit for 16 years the time came to finally move out the items in storage. I wasn't able to get by the office to pay the final bill until the 9th and wouldn't prorate the rent. :-(

JOHN P. le

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It has always been a pleasure through out the years of using your facility at Roper Mountain. Thank you.

tammy s. le

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Great experience! Friendly and professional staff.

Peggy-Kenneth A. le

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Still waiting for store manager to call me in regards to my storage reservation.

COURTNEY M. le

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1) your costs are above all others. we now have one twice the size for less than $20. more than what we paid at u-haul 2) the traffic at the Roper Mtn facility is AWFUL getting in and out

VALERIA C. le

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Lisa was extremely helpful and efficient. I worked with her from long distance and my daughter went in to see her. Great job

MICHAEL A. le

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Facility is nice, staff is great, hours could be longer for standard access though. I only moved out due to price, I was able to get a larger unit for less cost next door at Extra Space.

Erika V. le

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I loved the experience of working with them . They were ver y nice and helpfull.

KEVIN W. le

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The facility itself is fine, very clean and secure. However paperwork is not their strong point. I had problems on move-in and move-out. Otherwise no complaints.

Merle R. le

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The staff was very helpful and Friendly. Facilities were very clean. Thank You Merle

CLIFTON A. le

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Very very Nice all the way around

DONALD W. le

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