Évaluations des clients U-Haul Moving & Storage at Route 2

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at Route 2

Cote générale :

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Kenya M.
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Le client n'a pas laissé de commentaire.

terri B.
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staff were very friendly and helpful

John K.
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I called the store and the recording said hours were until 7. I hurried to get there before 7 and they were already closed. At least put the correct hours on the recording, it's hard enough to speak to a person on the phone there.

Stephen T.
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Excellent customer service. 5 star!

Kenneth H.
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Outstanding manager and staff. Consistently best Uhaul Center.

Steven W.
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I originally did the rental online to make it quick & easy. It was not. The mobile app did not work very well to pick up the truck (830am), luckily the store was opening at 9am and the associate redid the rental as he could not find it online. I returned the truck after hours and the app would not let me continue after I filled out the odometer reading and gas tank level. The "continue" button stayed ghosted and it kept asking me to take a photo of the gas & odometer. I followed the example but no go. Other than the fight with the mobile app, everything went well. I'll recommend UHaul anytime, your app...not so much.

Alyson L.
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Great people to deal with. All happy to help! Thank you!!

Joseph C.
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Truck was ready when we arrived! Pickup was quick and easy!

Arne H.
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Le client n'a pas laissé de commentaire.

PHILIP T.
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Keep your employees happy. They seem knowledgeable and are engaged and personable.

KRISTAN B.
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Le client n'a pas laissé de commentaire.

Steven A.
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Hard to say Everyone was polite, courteous and knowledgeable.

Kerry P.
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Employees were very helpful and nice . I was in and out of there in no time . Definitely would rent from this location again . Thank you

Kyle G.
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Friendly employees and well informed.

Terry K.
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The Harvard St, Leominster U-Haul location is very reliable for my needs, and the customer service level is consistently excellent. Anton is one of your best resources in this area, and I have used other U-haul locations in the surrounding area with very different results.

Keith L.
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Excellent customer service.

Reid M.
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Le client n'a pas laissé de commentaire.

David Q. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Shai B.
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Chris and Antoine were really fabulous. Helpful, resourceful, funny, professional, nice and engaging. I only had a small need but am glad to have found this U-Haul location. Would recommend without hesitation. Great job guys, and thanks again for your help!

Terry K.
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Le client n'a pas laissé de commentaire.

Aldevino M.
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Le client n'a pas laissé de commentaire.

William C. | Expérience générale |
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We chose U-Haul primarily because the facility is located very close to our (former) home; we would be closing on our home in MA 2 weeks before closing on one in FL, so convenient access for frequent trips back and forth was important. Manager Chris was very cordial in all ways, and keeps the office, the grounds, and the storage “rooms” pleasantly tidy. Also, our timing of closings changed twice, and he and the U-Haul system were quite accommodating. Moving is never for the faint of heart, but despite inevitable challenges our experience with this U-Haul facility was a very good one.

Elvin R.
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Le client n'a pas laissé de commentaire.

JAMES A.
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Sandwiches and beer in cooler for the driver

Carole R. | Expérience générale |
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Everyone I dealt with here was great. Helpful, friendly and courteous every time. I bought some supplies here also. The prices are very good. Better than most of the box store prices. Even the restroom was sparkling clean. Thank you!

Brendan L.
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Le client n'a pas laissé de commentaire.

John I.
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Chris was awesome to work with. Pick up and drop off was nice and smooth.

Caitlin S.
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Le client n'a pas laissé de commentaire.

Nicolay C.
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Instead of having the customer take the pictures of the odometer and fuel tank gauge, have the U-Haul representative do it. That would save the customer time and possible headache in case their phone doesn't have a strong signal strength.

Matthew B.
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Le client n'a pas laissé de commentaire.

RANDOLPH G.
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Le client n'a pas laissé de commentaire.

Adam A.
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Nothing! It was awesome!

Richard E.
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Le client n'a pas laissé de commentaire.

Jamie C. | Expérience générale |
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This was my first time having to utilize a storage unit. Chris was amazing, polite and accommodating. I work retail and have a very high standard for service, he nailed it every time I was there.

Marcos M.
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Le client n'a pas laissé de commentaire.

Andrew M.
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This is a great place to rent trailers. The kind of personable fast service I love about neighborhood U Hauls!

Rocky H.
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Service was great. No issues with truck. You could always make it cheaper.

Michael B.
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Easy in and out, easy drop-off. Friendly.

Frank P.
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Le client n'a pas laissé de commentaire.

Jacob W.
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The staff at this location was incredibly helpful and friendly.

Faris K.
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Le client n'a pas laissé de commentaire.

Kevin R.
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Le client n'a pas laissé de commentaire.

Edward G.
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Le client n'a pas laissé de commentaire.

Simon K.
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Really great professional service. Great personalities working here. I prefer this location though it is 30 minutes drive away.

Byron B.
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The associate who rented the unit to me was very friendly and helpful. He did an excellent job.

Brian P.
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The manager and staff were professional. They were extremely helpful and found me the best rate. I highly recommend them.

Steve K.
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Great staff, very helpful.

Carole R. | Premières impressions |
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The only thing I didn't like about the experience was being forced to buy your circular lock. The lock I brought with me would have fit on the door fine and probably stronger than than the one I had to buy. The person behind the counter was excellent and followed all virus protocols.

Samuel J.
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Very friendly staff. This location is conscious about keeping clients and staff safe by maintaining safe distance and by providing masks to patrons who came in without. It was a wonderful experience.

Michael F.
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Nothing

Daniel M.
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Le client n'a pas laissé de commentaire.

Brady M.
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Le client n'a pas laissé de commentaire.

Brady M.
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Le client n'a pas laissé de commentaire.

David B.
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Le client n'a pas laissé de commentaire.

Mark S.
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Nothing! Cris was awesome

JORDAN G.
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Le client n'a pas laissé de commentaire.

Godfrey M.
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We returned the van.U haul guy told us we ok.He went ahead to take out 51.75 more.Contract said 189.00.Very bad

James R.
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This greeter was dressed cleanly, and was efficient, polite, informed, and quite ready for us when we pulled in. And he reassured us of being able to take advantage of our free month of storage, even if it was sometime over the next year. His exiting questionnaire was professional but brief, and had us on the road within ten minutes.

Michael D.
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Le client n'a pas laissé de commentaire.

David M.
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Le client n'a pas laissé de commentaire.

Michael B. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Raymond S.
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The apparent damage I had to play for was nothing extreme. A graphic on the passenger side of the pickup bed was scratched, apparently, while we were unloading blocks. The $150 claim deductable I had to pay seemed excessive in that the size of the scratch was, in my opinion, negligible. Being a pickup, used to haul stuff, minor scratches are something in my opinion to be expected. I feel this was just a way to extort $150 out of your customer. The rep at the location stated pictures are taken before and after a rental. I'd like all the pictures of the truck from the 2 rentals prior to my rental of it and at least 2 rentals after my rental of the truck.

Patricia C.
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Le client n'a pas laissé de commentaire.

Chhorvy P.
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Le client n'a pas laissé de commentaire.

Joshua V.
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Le client n'a pas laissé de commentaire.

Thomas C.
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Nothing. It was a pleasure from start to finish. Thank you.

Giuseppe M.
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We are extremely dissatisfied with our entire rental experience with Uhaul. First, we reserved the truck at least 3 weeks in advance. We admit to changing the rental date but it was still at a week in advance and the location was still acceptable, with a pickup in Worcester, MA. The day before pickup we were notified that Worcester was no longer good, and we had to pickup in Leominster which was an extra 30 min drive beyond Worcester. The morning of rental, we arrived, only to have to wait another hour and a half, before we were able to drive the truck to complete our move. This is not acceptable, and not only were we charged an add'l $20 more with no reason given, we are entitled to a FULL REFUND for the total inconvenience of this rental. The worker at the office was not prepared to handle any problems, as we suggested after an hour to manually charge the transaction. The manager Chris came in at the end to take care of the manual transaction however did not offer any discount or credit for the hour and a half wasted in the office.

Adam S.
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Chris was excellent to work with and all staff was friendly and knowledge.

Patricia G.
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Le client n'a pas laissé de commentaire.

jai S.
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nothing. Chris and another lady were very friendly and helpful and would definitely come back to this location

Kevin B.
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Le client n'a pas laissé de commentaire.

Bonnie B.
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Le client n'a pas laissé de commentaire.

William C. | Premières impressions |
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Manager friendly and cordial; specialty packing boxes and materials ideally suited; large, clean end storage unit easily accessible. Very good experience as we await time for rental truck for move to Florida.

Sonia K. | Expérience générale |
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Thank you Chris!!

Barbara W.
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Due to Covid 19 the facility closed at 3pm. I was instructed though to go on line to finish my check out, it was very easy and efficient.

Sat K.
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Just keep giving the same excellent service you gave me. I will certainly be back and also recommend this location to my friends and business associates.

Joshua V.
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Would love to see a frequent renter option. So the process of renting isnt so long and repetitive. Chris is great and the equipment is great, but the process is annoying.

Beverly P.
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I have used U-Haul many times in the past and this has been the best experience. Only complaint is that the online check-in could use some tweaking, could be a quicker process

Enmanuel R.
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Nothing everything was great. The customer service rep was polite and friendly and provided great service.

Jim C.
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Truck ignition switch often failed to start engine. Wooden slats for tie-down straps too close to truck bed wall to allow hook to be inserted using professional ratchet tie-down straps. UHAUL check-in app and procedure extremely complicated and lengthy to use. After 40 minutes of trying, I was forced to contact UHAUL customer service to check-in vehicle. Total cost to rent a UHAUL vehicle is high. I will never rent another UHAUL product.

Gary K.
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Very smooth rental.

Sara M.
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Chris was excellent yesterday when we picked up our uhaul. He explained everything so clearly and was a pleasure to work with.

Lydia C.
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Le client n'a pas laissé de commentaire.

Edward M.
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Excellent facility; convenient, clean, courteous.

Michael K. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Briana G.
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Manager was very helpful and friendly! I will definitely go back if I need to rent a trailer!

Daniel D. | Expérience générale |
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Le client n'a pas laissé de commentaire.

DANIEL D.
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Le client n'a pas laissé de commentaire.

Edward M.
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Courteous, polite and easy to do business with. This is our third time and we'd go back again in a minute!

Antonio L.
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Le client n'a pas laissé de commentaire.

robert B.
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Le client n'a pas laissé de commentaire.

JEFFREY B. | Expérience générale |
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Leominster Rte 2 U-Haul and storage is outstanding for service and customer satisfaction!!

Greg T. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Jason P.
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Don't encourage your customers to take advantage of convenient services that cost them money without disclosing the fee.

Gregory R. | Expérience générale |
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Chris is awesome! Very nice to work with.

Jose Q.
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Fast and easy

Carol S. | Premières impressions |
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Scott was wonderfully helpful when we arrived after a very long trip. He helped us get into a bigger unit than I'd reserved and did it quickly and efficiently. Scott is a wonderful and valuable employee!!

Ashley A. | Expérience générale |
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Le client n'a pas laissé de commentaire.

William O.
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Le client n'a pas laissé de commentaire.

Rebecca H. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Gregg K.
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Le client n'a pas laissé de commentaire.

Rhiannon S.
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Le client n'a pas laissé de commentaire.

Lorena P.
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Le client n'a pas laissé de commentaire.

Damaso Z.
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Location is a plus for this uhaul and the customer service is the best. No complain at all.

noreen P.
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Le client n'a pas laissé de commentaire.

Peter C. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Diane B. | Expérience générale |
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Very happy with the facility and how clean it was. Will use again!

Rob R. | Premières impressions |
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Told unit had been cleaned and roof was new Got to unit and there was a sticky substance on the floor Latch does not work Spent 25 minutes trying to get the lock to work with latch Had to leave unlocked on first nite Also the truck experience was not satisfactory

Tara H.
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Manager Chris was very helpful. Made moving easier.

Jason G.
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Easy to communicate with staff. The one gentleman there went through contract quickly and pointed out all the important stuff. Making rental process very seamless. Lots of storage on site.

Daniel N.
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Le client n'a pas laissé de commentaire.

George D. | Premières impressions |
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Very Friendly. Explained what I wanted, and was helped with out any pressure.

Shawn C.
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Le client n'a pas laissé de commentaire.

Herve E.
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Everything was perfect

Anne B.
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Le client n'a pas laissé de commentaire.

Lee F.
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The staff here is excellent- doubt that you could find a better experience at other locations in this area. Best customer service from Chris and his other associate that I greeted me when returning the rental.

Jordan U.
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Le client n'a pas laissé de commentaire.

Wayne B.
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Manager was a super nice person and very helpful!

Lydia C.
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Le client n'a pas laissé de commentaire.

Francis K.
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Le client n'a pas laissé de commentaire.

Susan P. | Expérience générale |
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The manager of this facility is excellent. He is knowledgeable, friendly, and professional. He made the whole process easy for me. Highly recommend him and this facility.

Peter C. | Premières impressions |
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Everything was ready, experience customer service representative, great job

JOHN G. | Expérience générale |
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Thanks so much. I’ve always felt that my belongings were safe and well guarded

Michael F. | Expérience générale |
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Very helpful company. Thankyou

Doris S. | Premières impressions |
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The person assisting us was very pleasant, helpful and informative

Marily E. | Expérience générale |
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We really appreciated that you had a dumpster easily available for your customers, with no dumping charges! It made clearing out more efficient, thank you!

Kenneth K. | Expérience générale |
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Chris, Don, and the people who work there were fantastic!

brandon s. | Expérience générale |
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Everything about renting the storage space and vehicles was easy and the staff couldn’t have been more professional.

Angela M. | Expérience générale |
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No complaints, worth every penny. Very secure and the the staff were helpful and nice.

Charlotte R. | Premières impressions |
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Great service from the young man there. (I have lost his name) Answered all my questions. Even got a longer piece of rope so I could pull the unit door down without jumping to reach it. Thanks.

Michelle T. | Expérience générale |
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I can’t say anything more than Chris the Manager was amazing! Went above and beyond his job title!!! Chris has the best customer service, I’d recommended this location to anyone!!! Chris thank you!!!!

Donald C. | Premières impressions |
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Chris Deyoung-mgr-helps separate this u-haul property from others. Smiles when you enter, engaging and professional. Very accomodating! Excellent access hours. Perimeter fencing needs improvement

Jennifer B. | Premières impressions |
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Scott's service was great! He was very knowledgeable and friendly. The truck I rented was in great shape, and the storage bin was clean and ready to go! I'll be back for more help with my move!

Yaritza M. | Expérience générale |
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Super was excellent and the staff were great

Elliot C. | Premières impressions |
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Don't have words to describe the excellent and exceptional services received from these guys.

robert c. | Expérience générale |
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All is good to very good, except the fencing and. Cameras. We stored boring stuff, would not have stored valuables like tools there.

Michael L. | Expérience générale |
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The team inside were very friendly and helpful.

STEVE W. | Expérience générale |
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Clean, easy access, and helpful staff.

karen b. | Expérience générale |
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Staff was great at answering questions and very friendly. Facility was very clean!

BARY O. | Expérience générale |
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The young lady that works the counter was very nice and helpful .A valued employee. Spell my name right please.

Laura J. | Expérience générale |
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Thanks!

Sarah O. | Expérience générale |
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Great facility. Friendly staff. Well maintained

Laura J. | Réservation |
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This facility provided [by-far!] the best experience Ive ever had with Uhaul - they were curious, knowledgable, accommodating, pleasant all-around to interact with. Thanks so much!!!

Adele L. | Expérience générale |
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My only negative comment would be that on the day we vacated the unit we were charged for a full month on the same day the storage rent would be due for the next month

Shauna F. | Expérience générale |
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Chris was fantastic to work with! I appreciate his follow up!

Lorraine S. | Expérience générale |
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The help, support and service provided by Management & staff at Uhaul Leominster could not have been improved. Thank you Mark & Lorraine Stevens

Non reviews have been submitted for this location.

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