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Danielle KCustomer Reviews for U-Haul Moving & Storage at Rte 295
Testimonials From Recent Customers
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My pick up location did not match that on my reservation. The lady I spoke with was very rude and non-sympathetic. I was only notified the night before of this change and had to change all my moving plans. It was beer very inconvenient.
Ginger OI haven't been treated this well in a long time. I was nervous taking on a trailer, especially after calling the national u-haul call center. I was told I would have to do the hookup myself. I was worried about safety. However, the man in charge at Marginal Way in Portland, Maine took such ownership making sure my trailer was hooked to my car with care and accuracy. I couldn't believe how exceptional this guy was. I still talk about how good my experience was, especially in light of the typical attitude in Portland, Maine which is "I will pay attention to you at my convenience". This guy was all about the customer. I hope he is treated well in the future.
Bruce BUpdate to my previous comment: opened the box at home; part number on the box was correct, but the wrong hitch was enclosed! Called store, will return hitch tomorrow, but they don't have the correct one in stock, will order, but it means yet another drive to store once it arrives! Pretty disappointing all around!
Peter HThere is only one person working the front counter, IF they're not out back. Waiting 15 to 20 minutes in the store , to pick up keys is ridiculous! When I brought the key back, "Jordan V" took my key. I was the 6th person in line and was there for ten minutes, before he did so. The employee being the counter was still working with the same customer as when I walked in. When I received my receipt online later that night 4/13/24, Jordan had put in the computer, that I didn't bring the truck back until 4:59, so he charged me for an extra day!!! I have my gas receipt from the Big Apple (2 minutes from U-Haul), that's time stamped at 11:29!!
Zanetta SCould you make the app work? The app wouldn't allow me to check out after hours, which cost me money because I had to pay for an associate to check out the truck. The app is supposedly designed to assist with this, but it failed to geolocate my location.
Amamihe OMy appointment was for 8:00am. Dropped my car off lastnight @ 6:15pm 4/12. Heard absolutely nothing from uhaul regarding my car,until the service was completed at 2:56pm. Was told leading up to the appointment by a uhaul tech that my car should have been done by 12:00 noon. I had to frantically reach out to multiple friends to find someone available to bring me to pickup my car when it was finished. I live in Westbrook and could not walk to Uhaul with my back problems. This is my first frustrating experience at this uhaul location. In the past I have always been contacted regarding any information/updates available for my services being performed.
Joe RI have a complaint about Tom at the marginal Way location in Portland, Maine. Tom is a piece of shit. He treated me poorly. He was belittling, rude and he has no customer service. check your cameras on 3/30/ 2024 around noon time. He should not be working with the public. Merci
Peter DI suggest rear cameras to assist drivers. entrance to storage part of the truck has a lock sensor to confirm door is securely locked.
JOHN DPetition for the U-Haul App to be able to manage the installation order from the app and not need to step out of the app to make local arrangements like rescheduling.
Scott VFirst truck wouldn't start, so had to get another. Drop off was an unpleasant experience. Ap for this confusing, ended up just leaving it after talking to u haul rep. Hopefully will get a receipt but not holding my breath. Too much reliance on technology.
richard nThe employees were very friendly and helpful
HOPE M | Online Move InCheck in agent was rude and disrespectful,
Gregory MStaff was friendly and helpful, but disorganized.This is the second time the truck I rented online was blocked in, so I had to go to the counter and change trucks.
ANDREW DMy truck had a hole in the roof, which damaged my possessions. Uhaul and Repwest took no responsibility. A horrible experience.
David FThey were disorganized and did not seem to know what was going on, and where their rental trucks were. The mileage on the truck was not what they said it was. I had only used the truck 20 miles and they said they would take care of it the mileage difference. When I got the receipt for payment they charged me over 100 miles which was $116. The cost was supposed to be about $41.
David BTrailer jack needed grease
Hamzah NExelente servicio y de mucha calidad
Hever SEverything was fine. Arrived at a time when I thought it wouldn't be busy. Just like clockwork, Counter folks did the paperwork (I did an online reservation beforehand), hooked up the trailer and gone. Return the same.
jim hNo issues!
Daniel CThere was zero guidance, The best i got was your truck is outside in bay n I was never told how to return the vehicle. When I had to extend the contract thru said fill out the online return form. I asked to have that form mailed to me, and what I got was a survey if how they did. It cost me extra money to have the professional evaluate the return
Wayne GThe person helping was a little snarky.
Jeremy NComputer was down- no business for a couple hours. Get a damn back up way to rent stuff when your cheap computer system fails!
Edgar AThe installation went OK. It seems like the installer did a good job. However, scheduling is a nightmare. In the phone menu, selecting hitch installation, just takes you back to the main menu. I called several times, and ended up picking another option besides hitches. You always get transferred to corporate scheduling office and twice I got scheduled for times that weren't available. Once I drove almost an hour to an appointment in a different location, only to be told "we don't do hitches on Sundays". This time, I had an afternoon appointment on Monday. I got a call from the installer in the morning telling me that he doesn't work Monday afternoons. I had to reschedule again. Today (Saturday - busy day at UHaul), I had to wait in line for 20 minutes to check in. At least I got the hitch installed today.
BILL BEverything was perfect up to now, thank you
Mutenda JThe ramp worked smoothly. Erika at the desk was very helpful. Merci.
Lisa SExcellent service!
jim bDrive to saco location to pick up car trailer after reserving it the night before. And no trailer available. Was huge pain. The guy at the counter did help but ended up having to drive to Portland to get a trailer. Very disappointing
Brent CThe check engine light was on.(Told it was an o2 sensor and it was fine) Put the wrong trailer on the truck (Wasn’t for my use but a relocation for u-haul)
Darrell HStop permitting people to smoke in the vehicles. The truck I rented was absolutely appalling from cigarette smoke. I had to drive with the windows down. Had it been for a longer trip, I would have traded out, but there were no other pickup trucks available.
Elizabeth JBarely survived a 1500 mile trip from ME to KS. The trailer was flawless, brakes worked very well. There's all ways room for improvement. Merci.
Steve KIt would be nice if there was a small section that allowed you to vacuum out and clean the vehicle but I know that is the renters responsibility it’s just a suggestion but overall the rental was excellent
Robert HThe lady who dropped the pod off and picked it up was among the most fantastic and caring people I've ever met. Kudos to her. She was so helpful and fun to chat with! Thank you sweetie 勺
Luana FThis location is by far the worst I have ever dealt with. They are rude, disorganized and only answer the phone if I go through national hq first. Very frustrating system to navigate. I would rather pay more through another provider than ever deal with this location again.
MOLLY WTruck was only 1 quarter full of fuel when I picked it up and the team did not explain that I needed to complete a check in on the phone before I left. I came back that afternoon to inquire about the quarter tank and the cashier said there was nothing she could do if the link expired. Then I went to pick up my auto transport and the truck's electrical port was not working with the trailer lights so I couldn't pull my car. The trailer attendant asked if I had time to unload the 26 foot truck into another truck instead of offering to get movers to do that for us. I also paid for movers through u haul to get the truck loaded initially
Enzo PVery pleased. Everyone involved made it easy.
CHARLOTTE DI filled a complain with u-haul about this experience and since I wasn’t satisfied with the way it was handled, I made myself a promise to let everyone know how that U-Haul location treats it’s costumers.
Stephane NMore people available in the center to help people, there was one clerk when I returned the truck. I had to wait several minutes to turn the keys over. Otherwise it was an excellent experience.
Elizabeth JThank you for making this experience easy and friendly.
Pat B | Expérience généraleI had asked for padding and it wasn't available at that location. Because of this I drove extra distance to avoid any damage to our belongings. U-Haul charged us for the extra miles.
Alan VThe entire time I had my storage unit there were multiple trucks parked directly in front of my unit's door requiring me to shimmy through between 2 trucks or completely around a line. When I brought it up to the office I was told that there was nothing to be done , but assured that by the summer it would be cleared up. That was this past summer and it never was. That made it pretty difficult to add or remove any items from the unit. One time I went to my unit , opened it and saw puddles of dirty water inside. Went to the office and was told " oh yeah that's how we clean. They use blowers and stuff gets in" I'm only now after moving out able to see the extent of the issues. When I cleaned out my storage unit two days before my last bill was due and went back to the office to let them know I was told everything should be all set. And then I just got charged for another month! Worst U-Haul experience I've ever had. And I am still waiting for my last ( current months refund)
Zachary D | Expérience généraleMy quote was MUCH lower than the actual cost of my final bill.
Mckenzie MKeep working as you are doing
koman jGreat customer service !
Daniel BThe truck came with well under a quarter tank, but I was required refill it to that level.
Matthew FEquipment smells like cigarette smoke, one staff member gives attitude and is rude, charged for gas although gauge was where it was when I left with vehicle. 2 weeks ago I did same thing and wasn't an issue. Yesterday- way different experience.
Kelly TEvery time I rent a u-haul I think “I can’t believe how expensive this is” and every time I finish I think “what a bargain!”
Tim BUnfortunately about the flooding and I was not informed of it, but the new customer service person ( a young female, whom I did not get her name) was very helpful. Merci.
Daigo F | Expérience généraleNothing. It's good!
David KHad glass shards on it with some pieces of wood and if it was in fact a 9x5 like it was advertised as I would of been able to put my tryke on it and not have to pay another 1000 dollars to have it brought down.
TARINE TOn Thursday the 29th of Feb. the gentleman behind te counter was curt, a bit rude, and had no time or inclination to explain to me why I HAD to have the truck back by 9:30 am. I was traveling a long distance and was worried I would not make the 9:30 deadline. I asked him if I got back an hour late would I be charged for another day. He said "absolutely". I tried to explain my concerns and he would not listen to me. Even though I rent a storge unit from u-haul, next time I need a truck I will be taking the time to get one from another company.
David WIt's not an improvement but rather recognization. The lady that checked me in for my rental was extremely pleasant and personable. She made the check in extremely easy. Amazing customer service
Natasha MThe woman I dealt with 2/29 was very pleasant. However, the manager 3/1 (Tom) was one of the most unpleasant people I have ever encountered as a customer. He should not be allowed to deal with the public. As a result of this experience, I am unable to recommend this U-Haul location.
JEANNE F | Premières impressionsExcellent service à la clientèle.
James KQuick and easy!
Eric VVery professional
Nyangenzi KI spoke with a service representative to reserve a trailer rental because I had trouble booking the reservation online. The representatives name was Linda on my confirmation number 71431178. Linda was very nice and she is a great asset to Uhaul. I wanted to let you know I have rented equipment before with Uhaul and have always had a great experience. I will use Uhaul again when I need anything.
Jonathan KApp is very buggy when trying to return after hours. Kept resetting on the "submit condition photos" step, which makes for a pretty frustrating customer experience, especially when the same page on the app says "you will be charged $20 if you do not complete this and an agent has to check the equipment in the next day".
Joshua HFast check in and easy drop off. Friendly staff.
andrew hOverall very smooth drop off. Could have had better signs indicating where to drop off trailer vs. trucks.
Joe WThis business is run perfectly. Employees give you everything that you need to know. Explain thoroughly. Employee also did whatever was necessary to get me into the u-haul that was best suited and available with the payment options that I had at time. Storage units are very reasonable. A+
Nathan M | Premières impressionsKnow where your vehicles are located, when you tell a customer to look in a certain area for that particular vehaicle, make sure it's there. I spent over 15 minutes looking for a vehicle that was 50 yards away from where I was told to look. Was not pleased when I had to walk back in and ask again.
marc PInitially person giving quote never asked for details of what I wanted. Then I got multiple different quotes for installation I wanted. The U-Haul computer order program is awful! Eventually Nick in Portland was able to install what I wanted for the best price I was quoted.
Mary BThe person that checks me in was not to helpful and not nice 🙂
Terry M | Expérience généraleVery pleased with my experience. We purchased a home with a basement and no longer require storage off site. Merci.
Matthew K | Expérience généraleMice got into my unit and destroyed a few of my items.
Heather L | Expérience généraleYou have not called. I have already moved out. Your staff walked with me to an unlocked unit. I was yolk the person was asked to leave the previous month. I cleaned and told the staff it's empty. I called asked to speak with someone for being charged another month. No one called. I called again and was told they were checking to see if I told someone. Very unprofessional!! I spoke to the guy who walked me to the unit. It's all on camera. It's ok you made a mistake but refund my organizations money we are good customers.
Margaret L | Expérience généraleCustomer service and helpfulness non-existent.. I asked for assistance on several occasions and was met without any and like I was bothering a staff member. Refund but back policy unclear. Generally one of the most unhelpful Stores in Portland.
DENNIS D | Expérience généraleWe were told that if we rented a one way truck we would have a free storage unit for a month.When I dropped off the truck the agent was rude and said I had to pay $150.! Since I lived far away and had no other options I had to pay. I would like who ever reads this to investigate this matter. Your company shouldn't promise a storage unit free and then when we get there thats not case. The unit was very clean and spacious but that doesn't make up for the fact your agent was extremely rude, refused to look into the matter and kept pushing payment for the unit. I feel you have good company but this false advertising has made up my mind never to use you again. You must remember you have other competition out there. Thank you for your time
DONNA L | Expérience généraleThe staff was very accommodating. I did not realize the large garage door was locked for the evening with my fully loaded van inside. Staff unlocked the door for me so I could leave.
JANET T | Expérience généraleStaff was generally pretty hostile and unhelpful, signage for hours that the actual bay doors open up for easier load in access is inaccurate. Had to rent a second unit last second, because the misleading description of the initial unit I rented. Supposedly I have a refund pending, since I never opened the unit that was 5' off the ground, but we'll see. The facility itself is maintained well enough, but I wouldn't recommend renting from a place where some lady yells at or insults her coworkers over the radio (whoever was working evening of 10/30), and the big bearded fella that smells like a wet ashtray just ignores questions and talks over you (morning of 10/31). I'm in a tight spot, so opted to just keep my unit. But given any other reasonable option that time of night, I would have much rather dipped and rented elsewhere.
Sean S | Online Move InYou should have some kind of discounted funds if you are getting a storage after part of the month is gone. Also some kind of refund for unused portions of the month. I paied full price for one month and checked in on thr 12th and out on the 23rd less than half a month
BRANDON M | Expérience généraleEasy and clean, would recommend!
Katherine W | Expérience généraleThe phone system is terrible. Sometimes I want to speak to someone at a specific location and it's close to impossible with the system being used to do that. It's not a question of waiting on the customer's side. U haul phone system makes it impossible to wait for someone at the facility they call to speak to them. Any call-back service is to a customer service representative not at the facility. People are sick and tired of these forms of innovation that deny person-to-person contact
Thomas G | Premières impressionsIt would be helpful if the door to the storage units was more accessible - you couldn't get very close to unload. Also, I wasn't aware the unit I rented required a ladder to access. Luckily, I am able bodied and made it work but if I struggled with lifting or climbing, this would have been impossible.
JILL B | Premières impressionsThe person who helped me at the store was fine, very nice in fact. However, I had reserved a room 10 x 10 and when I arrived one was not available. They had no rooms of the appropriate size, So I had to settle for a smaller room. This is no way to treat customers.
Douglas B | Premières impressionsWe were most satisfied with this facility. It served our storage needs well after our move.
DANIEL M | Expérience généraleYour staff should be train on how to engage customers. tHe staff who attended to me lacked basic etiquette in customer service. I decided not to rent from ou for several reasons, ut most importantly how he was talking to me.
PIOUS A | Premières impressionsThe communication between 1800 number and portland sucks but I didn't get my free month rental either
Joseph H | Online Move InVery helpful and patient staff! Positive move in experience!
jennifer s | Premières impressionsTom, the manager at the Portland facility, was not customer-friendly, blunt, and off-putting when simply asked typical questions. However, another younger employee, male, who had helped me earlier in the year, went beyond the call of duty, helping back my large 26' truck into the bay for me, and answered any questions with grace and accuracy. Once I returned the truck to the Augusta facility in Maine, the customer service was so good that I mentioned my experience with Tom in Portland. Both of them had stories to tell about his approach to customers and fellow employees, none of it complimentary. My only reason for bringing this up is that folks moving are already under stress. The more U-Haul employees can ease that stress level, the better. As one who has worked in customer service my entire career, good customer service reaps rewards on down the line.
Randy D | Expérience généralePoor service no help and was told the u it wasn't ready and it was on second floor with no elevator. Had to wait for over 40 mins to get help onsite. Left and found another facility to store with
Denise R | Online Move InNo help in finding unit then on second floor and no elevator. Left and went to find another storage facility
Denise R | Expérience généraleNo complaints at all.
Ronald W | Expérience généraleGarage door was broken, 3.of the 14 times.i was.there.
Justin M | Expérience généraleRent the unit for over 8 years. Only complaint is that lots of dirt blew into the unit and damaged some of our belongings.
FRANK C | Expérience généraleOver priced for something so small.
stephani d | Expérience généraleThis U Haul facility was clean, secure, and easily accessible.
LINDA B | Expérience généraleI commented that the staff was not friendly and nice. All were except the guy that checked me out. He seriously needs to work obvious attitude..
Steve S | Expérience généraleOften times there were U-Haul trucks parked in front of the unit making it difficult to access. When you make the reservation it's advertised as 24hour access then when you get the confirmation you are informed access is only until 10pm. In reality, if you have a drive up unit you may access it 24hours(or I did several times) even though they tell you you can not. They should refine their communication with accurate information. Also I moved out the week before my billing date and was still charged so now I have to track down a refund. Even though I called to make sure I wouldn't be billed I still was. Not at all convenient. Other than that everything was ok.
Seth L | Expérience générale.
Meredith B | Premières impressionsNeeds an elevator.
Richard W | Expérience généraleBoth employees made our experience so easy I cannot recommend them highly enough.
Mark B | Online Move InI really like uhaul they are thier for all my needs and im thankful to do bigness with them.i definitely will continue to do business with them. They are patient and are willing to work with you. I definitely would refuse them to not just a friend but others who needs this type of service.
April A | Expérience généraleThe physical place is great. The employees need customer service training.
Gregory A | Expérience généraleWent above and beyond to help me get my stuff, even after the key wouldn't work with the lock. They were very helpful!
LYNNE M | Expérience généraleI didn't end up using the storage unit, but the staff at the Marginal Way location were incredibly helpful and friendly. I love U-Haul because of the staff and their eagerness to help. I have never met a U-Haul employee who was not friendly and kind. The teams and systems work so well and there is never a burden put on the customer. You make moving so easy - thank you!
Esme H | Expérience généraleThe only thing I had trouble with was no elevator to help with larger items that had to be carried up and down stairs.
Kara L | Expérience généraleMerci.
JOHN R | Premières impressionsOnly issue I had was the parking of uhaul trucks in front of our unit. It was still accessible, but required us to park a distance away; not optimal but workable.
William H | Expérience généraleLots of trucks parked but n front of my unit. Not easy to access
Zachary D | Online Move InI couldn't access my unit because there were always trucks parked in front of it. This month was a horrible waste of money for that reason, no access. I want a refund.
CARRIE A | Expérience généraleFacility was clean & accessible. The staff was mixed. Either A-1, knowledgeable and professional or not. Appears staff are overworked (understaffed) and doing the best they can. Some have a higher tolerance and a knack for customer service, others not so much.
Lisa C | Expérience généraleSeemed professional enough, but insisted I use one of their locks. When I went to empty my facility after a few very cold days, my lock would not open. Their solution was a can of de-icer and a stubborn Russian. After an hour of trying to pry the lock, with little results, the Russian finally conceded that a torch or grinder was in order. Once he left, I was able to pry the lock enough to get access. Once Russian guy returned, noted he only had a screwdriver. No torch. No grinder. We already had a screwdriver. Thank god I got the lock to budge.
Michael R | Expérience généraleConstantly my rent went up.
Shayne G | Expérience généraleThanks so much for letting me get the stuff out of storage and for your patience I appreciated your business and look forward to utilizing your services again sometime in the future again thanks so much Bambi Graham
bambi g | Expérience généraleClean & secure. Excellent !!!!
Michael J | Expérience généraleI wasn't informed that the storage unit was on the second floor. Access to one of the units was significantly restricted to to it being in a very narrow corridor. This prohibited the full use of the space of that storage unit. We were unable to navigate the corridor and place furniture in the unit. We ended up having to rent a second unit. Multiple people were clearly living in units. The area reeked of stale cigarette smoke,astray and mold. The place literally look like a garbage dump.. Literally experienced a significant release for stress checking out of the units. I will never use the storage facilities again
Garry B | Expérience généraleI tried to take pictures of the truck after I emptied it and the position of the truck but I couldn't get the bay door open I left a water bottle with coffee in it on the Step Up driver side but outside of that everything is cleaned out
Philip R | Premières impressionsNot being able to talk directly to MY storage place but having to go through a call center was HORRIBLE... they never delivered the messages to my storage place so I never got call backs. I hate going through a call center- this needs to change or my storage place needs to answer their phones so it doesn't automatically go to the call center. I called at least 25+ times through the days and NEVER EVER got a person at my storage place, it always went to the call center. BAD BAD BAD.
michael t | Expérience généraleThe customer service was fine and the unit is fairly clean. My only complaint is that there is a set of stairs leading to the 2nd floor storage units with no elevator, which is not super convenient. I suggest getting at least a freight elevator to enhance this experience. I do like the access hours, however.
JANET T | Premières impressionsThe sign up was easy and efficient and everyone was nice; however Uhaul trucks are lined up in front of the storage units which makes it difficult to move furniture etc... into the units. I've been to my unit a couple times and trucks have been parked in front of the units each time.
Donalee S | Premières impressionsThank you so much. Be well
Mikel B | Online Move InWent out of their way to help me.... Couldn't ask for better people..... Very busy place...
Gerald A | Expérience généraleI didn't use their storage services but their rental service. I cannot day the clerk was friendly but he was efficient.
annick s | Expérience généraleTHE STAFF HAVE ALWAYS BEEN CONSIDERATE.
CHERYL J | Premières impressionsYour customer service is unmatched. I had the loveliest time working with the front desk associates. They were kind, helpful, and incredibly accommodating. I just cannot say enough kind things about how great the staff at the Portland UHaul is.
Margaret G | Expérience généraleMove out pictures taken on the 25th, unit returned just like any truck rental. Move out not processed for days resulting in another month's charges even though pictures of a clean empty unit were confirmed received on the 25th. Seems like a convenient way to get some extra revenue even though the timeline is clear.
Timothy S | Expérience généraleGreat facility! 100 % satisfied! Thank you!
KIMBERLY L | Expérience généraleCouldn’t have asked for a better place.
Jeff F | Expérience généraleStaff wasn't very helpful in taking the auto transport off and even offered to help me take the car down only if I have him $20. Our reservation for the storage unit done online wasn't showing up in the system and so we had to book again online while there. There were no units of the original size we had gotten so we ended up with a smaller one and we barely were able to cram everything in it.
DANIEL Y | Premières impressionsArriving at the facility by car on Marginal Way and Just passing Cove St. I completely missed the entrance. Google maps had me come around the building go back up Co Street, I drove in the drive-up storage area and proceeded to find my way to customer parking. Upon reaching the front desk, Tristan explained that that was not in his normal position and tried to assist me the best he could. I told him I rented a locker online and needed to be shown where the locker was. He was not trained on the web self Storage. In hindsight he should have also asked me for my ID to verify who I was. I recall that I did get the code on the U-Haul app and sign up process and brought up the information on my phone. Tristan asked to see the code. He than showed me around the building to the indoor storage units. He showed me two keypads one to disarm my unit the other to enter the facility. He proceeded to answer all my questions with knowledge and was very helpful. Tristan explained that this location was temporary housing the vehicle repair as a new repair facility construction is ongoing. Tristan deserves recognition for being able to handle a position outside his own and providing me a good experience.
David P | Online Move InIncredibly friendly and helpful staff! Made my moving and storage unit renting experience smooth and easy
Alexandra S | Premières impressionsVery convenient and staff was very friendly. Was pleased that nothing got water damage or infested by rodents but things were dirty, but generally very happy with my experience.
Leslie B | Expérience généraleBecky Coleman and the gentleman who closed out my account were very helpful and professional. Otherwise, everything about the UHaul experience I disliked - from the antiquated and frustrating way I would get charged a late fee despite you having my credit card on file, to the multiple times I showed up and my unit was locked by you despite my bill being paid in full every month. (Again, you had my credit card that has never expired or stopped working.) Your rates went up constantly, and half the time the trucks were parked in front of my garage in a way that made it impossible to access in off hours. Never, ever again.
Matthew R | Expérience généraleClerk was very courteous & professional.
janet c | Premières impressionsSTAFF WAS VERY FRIENDLY & HELPFUL. THANKING THEM FOR THEIR KINDNESS.
janet c | Premières impressionsInconvenience with card access issues and customer service over telephone was not helpful with trying to fix card access issue. No one reached back out to me like customer service said they would.
shavonah b | Premières impressionsI found the staff to be friendly and helpful. The one concern I do have is the key card. There was a period when there where on going issues with it working properly. Overall I was extremely pleased with my experience.
Franklin D | Expérience généraleExcellent service excellent people
bernard h | Premières impressionsProfessional, efficient, friendly
John H | Premières impressionsChris is awesome! Thank you for the great service!
Matthew D | Premières impressionsVery helpful
Bartley H | Premières impressionsPropane leak or backdraft is very strong and gave us headaches.
melanie c | Premières impressionsVery nice, polite, and professional.
Sandra M | Expérience généraleYour front desk staff was so bad I was there crying last night at 7p trying to move my items into storage. She was confused, explained things incorrectly, and left out pertinent information like the loading bay closes at 5....not 10. I had to go back to the office a total of 5 times for various reasons because she was so so bad. She said the key card was activated, it was not, she lost my account and couldn't find me again somehow, she said there would be a lock in the unit and had me put away the one I was purchasing....there was no lock. Just all around awful experience, would never recommend.
Julia W | Premières impressionsProcess from renting the van to renting and moving in my items went extremely well. Manager on duty was friendly and very helpful,. Merci
Robert B | Premières impressionsEveryone was very helpful and a great experience overall. I had intended to only need storage for a month or two, but with quarantines, I ended up being there for 16 months!
Rachel A | Expérience généraleWas told my reservation came with a. Free lock and was then charged for one because the free locks were for online check in only. Wish I would have knew I would have brought my own.
Tyler M | Premières impressionsWould have been happier if they got my name correct the first, second, or third time I went in. Had to wait for them to show me how wrong they had my name in the computer and they also input my email incorrect at one point so I wasn't receiving any notifications. And finally I payed late by accident one month and they didn't take the lock off for 5 days for some reason. The facility is great but the employees need some training
matt c | Expérience généraleUnderstaffed, and I called 3 times and waited on hold 20 minutes and when I got through was told I didn't have a unit waiting even though I had confirmation and a reservation number from my online order. When I arrived I was given a unit that had a lock on it. The manager walked out to the unit with me and removed the uhaul lock. She was very helpful. It took 45 minutes to get it all worked out and I had movers waiting and getting paid to wait. The man who took back the truck, Griorgi? Was super friendly and quick.
John B | Premières impressionsRyan is FANTASTIC !!!😁😁😁
Jennifer G | Expérience généraleAll of the staff were really nice and helpful
Daniel D | Premières impressionsRyan and Latoya were both great!
Kara L | Premières impressionsService was always very slow but helpful and friendly when you got to them. I'm assuming it's a staffing issue
Trey C | Expérience généraleI got a code to get in but it never works. FRUSTRATING to say the least.
BOLIVAR B | Expérience généraleThe store manager, Ryan, could not have been nicer. We had a bad UHaul truck rental experience in Massachusetts, and the storage experience in Maine was the antithesis of that. It was truly exceptional even though our larger space had gone to someone online, I walked out not feeling bad about it. A+++ UHaul!! The whole staff at this facility is nice!
Melisa F | Premières impressionsThe general manager Ryan is the best. Very helpful.
eleanor h | Expérience généraleAll employees at this location were helpful and courteous.
David C | Expérience généraleIm not sure why I'm rating my "move in" experience now. That is actually stressful.., to get a message that implies there is a mix up of some kind. Ive had my storage space for 4 years! Everything else has been really pleasant.
heather s | Premières impressionsWe were told a storage unit was included with our truck rental. When we arrived no unit was reserved. We got that straightened out and then told we had to buy a round lock. We did. Then in the storage unit was a new round lock. So we moved our stuff in and went to get a refund on the purchased lock. We were told that the lock was necessary and no refund would be given. If we had gone to the storage unit first we would have had a free lock. After going round and round we asked for the manager who refunded our lock purchase. Bad communication and somewhat rude and non understanding staff
Dennis D | Premières impressionsGlenn and Ryan really rocked. There were so many customers and returns they were juggling on Mother's day, but they got to everyone and solved all the problems. They helped us get to Saco for a better fit, because this location doesnt have freight elevators for the second floor which was just something we couldn't do. They were kind and courteous even under so much stress! A+++++++ for them
Margaret C | Premières impressionsGreat personnel.
Ramon R | Premières impressionsThe people at Marginal Way are great--always so helpful and nice. The facility is very nice. My only problem is: apparently storage unit 3240 gets wet! I did have some damage to one chair and lost one box of books. I would recommend not renting that particular unit. Everything and everyone else there is stellar. Top-notch.
Mary/Robert C | Expérience généraleThe staff were all helpful and courteous, even going out of their way to assist us. Merci.
David C | Premières impressionsI recently bought a house and no longer required a storage unit but I had my space for three and a half years and always had a great experience. The staff were great and so helpful and polite. I always felt like my valuables were safe and would definitely recommend using Uhaul for storage needs.
jennifer r | Expérience généraleThe staff was very helpful and courteous!
Carol M | Premières impressionsThe practice of separate bills for each unit when I had two units led to double very high late fees. I went online and put the payment on auto, then received a few days later a letter telling me that if I put the payment on auto The late fees would be refunded. They were not refunded and I got another late fee the next month for one unit which is when I found out that each unit was charged separately. I went in and explained and the single late fee was refunded, but I was told that it was to late to refund the first two.
FREDERICK D | Expérience généraleWe didn't access our storage space much at all, but when we needed to get in we were able to do so and the staff was helpful when we couldn't get our key card to work. We will definitely consider using u-haul again and will recommend to anyone looking for storage in Portland.
Susan W | Expérience généraleRYAN IS A HOME RUN GUY. Unfortunately you have an IDIOT AT YOUR BRUNSWICK OFFICE who wanted to charge a drop-off fee twice the rental fee for a defective trailer rental where the hitch detached while on I295. Only because of my experience driving trucks was I able to prevent what could easily have become a catastrophic accident. And the fellow who rented and hooked up the trailer in S. Portland needs serious training in properly securing the chains. You need guys like RYAN on the job and the schmuck in Brunswick needs to find a job washing dishes. If anybody up the food chain wishes to discuss further, call me. 239-293-8180
Paul R | Premières impressionsA couple of my belongings took moisture damage. Long, slow moving lines at front desk. Understaffed? Fake plant in public restroom is covered in dust. Looks awful. Friendly, respectful staff make up for it.
MICHAEL V | Expérience généraleFamily member passed I owed a grand Ryan said don't worry about it just clean ur belongings out it wasn't for the money workers have a heart
Robert H | Expérience généraleFor some reason I was charged $94,95 after canceling my unit. I discovered it when looking at my bank statement. Spoke with a UHaul representative and am waiting to see if it gets resolved.
Bryan G | Expérience généraleThe staff were so helpful with answering all my questions and helping me upgrade to a larger space when I realized the space I had rented online was not large enough.
Donalee S | Online Move InI want to take a moment to praise one of your employees at the Marginal Way location in Portland, Maine. Ryan Lent waited on me several times over the past month when I was there for vehicle rentals and returns, and purchasing moving supplies. Ryan was also there on the day I moved my belongings into the storage unit. Ryan walked me to the unit, assisted with the lock, explained the process. He was very patient, professional, and helpful to me. I am very grateful for the services available at your location, and will be happy to refer friends and family. Diane
Diane N | Online Move InThere was some difficulty on which building my unit was in. I tried the first building and could not access. Then spoke relish two workers who directed me to another building which was wrong. Then just walked in and waited for an agent to find my unit. Thanks
Rodney M | Online Move InI used the uhall drive up storage units in downtown Portland Maine for 3 months. The units were not clean when I took possesion and by design are not well sealed from environmental polution, risk of contamination from adjacent units. On a number of occasions while I was accessing my unit for storage, I noticed people that were using there unit as "tiny homes" smoking, lounging, napping even in their unit.
Yvette K | Expérience généraleReceived no information on using access card. First entry the employee opened the door. On second attempt to enter, followed instructions on keypad and card did not work. Was able to access after employee opened door. Card still does not work.
Joshua D | Premières impressionsThank you. Your assistance and availability is greatly appreciated!
Michael Q | Expérience généraleThanks for the service and trust and i will be sure to let others know that you are the best..
Bienvenu k | Expérience généraleSTAY AWAY!!! They play games after games after games. There is no GM so it's the wild west! They DO NOT honor their own benefits that you pay for that is CLEARLY LISTED ON THEIR SIGNS! They wanna be nosey and watch you with you OWN STUFF. Multiple complaints fall on deaf ears. And if you complain about their crappy service they wnd up taking more of your benefits away but keep charging you the same rate. Multiple complaints to corporate with ZERO resolution. They you feel like your doing something wrong for using the storage unit THAT YOU PAY for. Place is absolute joke!!! I went right down the road to a competitor with NO hesitation. What a complete waste!!!
reynaldo c | Expérience généraleI called many times but never received a call back. My storage unit had no lighting in it.
elizabeth h | Expérience généraleI had planned on a dozen blankets for usage. And after driving south for many miles through tolls realized and doubled back. Only bad reservation issue.
Ronni-Jo C | Premières impressionsThe only thing is that I thought it was a little pricey, other than that good experience.
Ashley M | Expérience généraleVery impressed with the size, helpfulness and cheerfulness of the staff. Top rate!
ANN K | Expérience généraleThe storage unit had sticky candy melted on the floor. When it was noticed, I should have been offered another unit or it should have been cleaned.
Bryan H | Premières impressionsfacility was very large but well maintained. staff friendly and courteous. Very, very glad they were able to accommodate a last minute need for storage.
ANN K | Premières impressionsI ended up not keeping the unit because the 1-800 agent told me the unit was ground floor...or if it was second floor there would be an elevator. Unfortunately, neither was correct - and the stairs were small and would not have allowed us to move in some of our larger items. All the folks at the store were awesome and very helpful.
Aymes B | Expérience généraleThe garage doors close at 7pm, I was unaware. However, staff was prompt at helping us out.
Benjamin C | Premières impressionsThank you for your professional services. Continue to add more storages so we can be satisfy at any time. Good look and success.
MVITA M | Expérience généraleCovid is making everyday tasks harder. I think uhaul is doing a good job at keeping people safe
Nichole H | Premières impressionsExpensive and my boxes got wet.
Adam G | Expérience généraleThe Strout girls and George were awesome!!!
Deb S | Premières impressionsYou need more staff, more parking, more and easier access to interior storage with more bays and more carts, MORE DIRECT ACCESS TO TRAINED AND INFORMED PHONE/COUNTER STAFF. Hire cheap get cheap. Usually young. IMPORTANT: I talked to 2 employees on the call-center line and neither had accurate or satisfactory information both of which was vital and time-sensitive. Third individual had the right info and assurances. I fell on ice on street where I was forced to park because the U-Haul lot was full of trucks and vans on a slow Sunday morning. You charge for EVERYTHING connected to your business. The least you can do is to provide a commensurate service. Doing otherwise labels you as arrogant because you are the "only game in town". Your attitude is "take it or leave it". Have heard it more than once. Now I know first-hand.
Martha B | Expérience généraleExcellent
Betty G | Expérience généraleGeorge is always so pleasant and helpful with helping me to gain access to the unit when I forget how to check in with the card.
christine r | Expérience généraleI was so impressed with the service I received and the willingness of the staff to work with me and help me find the right solution for what I needed. Thank you so much for all of your help!
Kristy M | Premières impressionsOn what could have been a very stressful day the staff at the Marginal way Portland location went above and beyond expectations to help me.
April E | Expérience généraleGreat experience
CHARLES F | Expérience généraleAucun
Christina C | Expérience généraleMy comments can not express the satisfaction I experienced with this company and specifically, the employees. They surpassed my needs and requests always with the utmost kindness and respect.
Trisha S | Expérience généraleTerrific, very convient location, never a problem, very helpful. Have rented several vehicles there also.
JACK G | Expérience généraleThe lines to speak to a customer service person are too long. There should be more than 2 people working on a Saturday morning.
Rose K | Expérience généraleClean, Very friendly staff.
jeff j | Expérience généraleIn renting a storage unit and van I found my experience excellent. I've had an issue retrieving my belongings for about 2 months and was so please to be guided by your team making it so easy. Merci.
andrea o | Premières impressionsAll went well
Christina C | Premières impressionsWe only used the storage for a brief time and the charges kept increasing. Our experience is that this is your business model. It is a very sleazy atmosphere.
robert f | Expérience généraleOur experience was overall great. The website did imply 24-hour access, which is not true and there was not a light in our storage unit. Therefore we were left to move in and out with no lighting.
KAYLA W | Expérience généraleI made a reservation for a temp storage. Upon arrival, the front desk staff, although courteous, didn't know how to use there own database. Approx. 30 min later, "Heather" came to the rescue.
Schadrac J | Premières impressionsneeded more staffing
Douglas C | Premières impressionsStaff was very attentive knowledgeable and quick
michael m | Premières impressionsGreat service. Wish there was an elevator
Anita R | Premières impressionsAlways helpful, always polite.
WILLIAM R | Expérience généraleJust great
Shonda O | Premières impressionsYour staff was professional and kind. Thank you!
candace f | Premières impressionsVery friendly and helpful staff. Our items were secure and in the same condition as when we first stored them. Very happy with our experience!
dana l | Expérience généraleOnly issue I ever had was once I tried getting in unit but had a bunch of U haul trucks blocking unit.
michael s | Expérience généraleThe staff at this location are awesome and super helpful. I have used them for 3 moves and they made every effort to find solutions to problems with truck availability that were out of their control.
LEANN V | Expérience généraleThe clerk that assisted me was wonderful but overworked. It was the first of the month and she was the only clerk working and there was a long wait for service.
Steven Q | Premières impressionsEveryone was very nice and accommodating!
KELLY S | Premières impressionsI waited ONE HOUR in line, at the Marginal Way Portland Maine location to finalize my self-storage unit, only to learn that the hours of access are not what was listed on the website.
KAREN P | Premières impressionsAlways someone available and helpful.
Robert B | Expérience généraleExcellent location and very helpful hours. The facility was clean, well lit, and secure.
brenda l | Expérience générale3/31/19 I spoke with 3 individuals in total, each personable, friendly, and exceptionally helpful. Overall a surprisingly easy and pleasant experience.
Philip M | Premières impressions🐾
David G | Expérience généraleService was excellent in every way! Thank you!!
Joanna C | Premières impressionsGreat service, was able to pick up my 5'x8' trailer, get it hitched, clear out my storage, load up and close my storage unit account all in a couple of hours before the storm hit. Mission accomplished
John K | Expérience généraleQuick, efficient and friendly service! Will gladly deal with these people, again....
michael c | Premières impressionsThank you! I always love doing Business with you guys!
Eric H | Expérience généraleGreat customer service, however the trucks blocking the entrance was frustrating.
tonya d | Premières impressionsHad to buy special lock.
Philip B | Expérience généraleFilled out all my paperwork day before online yet only had my car read day of pickup.. Fortunately I saved the the email receipt that proved I not only ordered the materials but paid for it.
Sterling D | Premières impressionsThey were very helpful even if we were a little late with a payment they worked with us I would recommend them to just about anybody if you need storage go to 295 u-haul in Portland l them I sent you
Darcy a | Expérience généraleThis u-haul storage facility is a joke. They gave us the wrong size units so we had to get a third one. They were not friendly, especially the guy there named William. Every one here should be fired!
Lisa M | Expérience généraleThe manager was great, friendly And very helpful. We had a great experience, thank you so much!
Kasey M | Premières impressionsthe staff were very friendly and informative
paul b | Premières impressionsVery satisfied with the service received.
TYRONE K | Expérience généraleThe staff was excellent, and their positive energy made my stay at uhaul feel like I was just at home.
David G | Expérience généraleThey were very accommodating given the winter weather and sensitive to what I needed for space. Very helpful, 10/10 would recommend.
Samantha S | RéservationGreat service!!
BILL M | RéservationI told them that I did not need the space for the next month but I was still told to pay even though I did not have anything in the unit.
Rukia A | Expérience généraleVery busy Uhaul center, efficiently run. Thorough, helpful and friendly counter agents. Satisfied all my moving and storage needs.
Andrew M | Expérience généraleMove in help was scheduled through uhaul but when the movers went to pick up the box they were told it could not be released until a later date. My move was delayed, causing me major inconveniences.
Theresa K | Expérience généraleI have been out of my storage space and they keep sending me bills and letters that I owe for more months. I have called over 6 times and each time they say they will fix it and a manager will call.
Sonya M | Expérience généraleLONG hold times, multiple transfers and HUGE lines at the UHAUL office. But once you get to a person they are professional and effective. Especially the woman who dropped off and picked up my POD.
Jura A | Expérience généraleVery friendly and helpful staff. Great experience. Thank You!
Christopher D | Expérience généraleEvery time moved around lights goes off. When someone has trouble walking and has to used walker steps aren't good idea to be on
Pamula/John T | Expérience généraleThe small unit was adequate for my needs and was clean. The facility is near an interstate exchange and near my residence, saving time driving through urban streets. Thank-you.
CHESTER B | Expérience généraleNot nearly enough help. Long line and wait time to check in.
jim s | Expérience généraleHad no real issues with the overall quality of service, however this location didn't have enough people working to handle the volume of customers that were there. Really long wait times.
charity l | RéservationThere is always a long line in the office; service takes a while.
lex j | Expérience généraleExcellent staff, very friendly and helpful. Registered van and storage locker online, it was a snap, couldn't be easier. Je recommande vivement leurs services.
Andrew M | RéservationU haul management at Marginal way should add more staff on week ends to avoid long lines waiting time that customers spend at the front desk to get served. Merci.
Eric G | Expérience généraleVery friendly and helpful staff.
Susanna P | Expérience généraleJennifer Strout was fabulous! Even at the end of the day. The signs hung over the boxes were mis-leading in the price they advertized. It wasn't clear that the prices were only if bundled.
BILL B | Réservationawesome team in portland
Noah B | RéservationThis U-Haul locations doesn't have the amenties that most others I've seen. Also, the staff is either over-worked or just disinterested. Each time I had to visit for support I waited a long time.
Jeremy A | Expérience généraleAfter I had made payment online with agent I went to location. After 30 minutes of waiting for someone to figure it out I was told I did not have a reservation and even if I did there did have one!!!
LAURIE L | RéservationThe only thing I am still waiting for is the door repair. It falls off the track and I nearly impossible to open or close. I was made aware of the problem when the unit was first rented. Merci
PHIL L | Expérience généraleThe check-in was a little slow as there was a long line with only one Uhaul employee at the counter to help. The drop-off process was quick and easy.
TREVOR B | Expérience généraleThe lady we spoke with, that secured our storage unit was great!! She took the time to explain all the details to us. We will gladly continue to do business with Uhaul Storage.
Sean W | RéservationGreat Experience
lee h | Expérience généraleStaff and facility great. I did originally request and reserve a large storage unit that upon arrival with items was not available and caused a lengthy, multi-storage unit scenario to unfold.
Andrew P | Expérience généraleUse any where else
Trever A | Expérience généralevery nice and affordable price
George M | Expérience généraleThis facility is great! The staff was always helpful. The unit was clean. Parking for loading/unloading was convenient. I always felt safe coming and going at all hours. A great experience! Thank you!
JUDITH K | Expérience généraleAccess to indoor storage area for longer hours would be helpful.
Gavin T | Expérience généraleI was under the impression that we were finished with paying rent from 0129 storage unit. All belongings have been out of unit for a month now.
Damian H | Expérience généraleI always appreciate the experience with this store.
Codi P | Expérience généraleHave used uhaul off and on for years. This will be the last time. There is a saying, if you get good service, you tell a few people, if the service is bad you tell at least 25 people.
ellen d | Expérience généraleWorst customer service I've encountered almost anywhere. Horrible attitudes and just unwilling to help. Dont dare go here near the end of the day as employees scatter to avoid any sort of concerns.
brandon d | Expérience généraleThe staff was polite but the check in and check out was slow because of only one staff at the counter. And as I commented to you before (which you did not reply to) the person paying with the card or
emily m | Expérience généraleI found the area to hot and many homeless people watching me. I felt it was not safe.
David G | Expérience généraleMaybe a little more help at service counters during busy times
John M | Expérience généraleFriendly, helpful owner. Erich, was very helpful too, thank you.
Dennis H | Expérience généraleNo comments
Janet M | Expérience généraleKeep up the good job and great attitudes!
MICHAEL D | Expérience généraleEveryone there was so helpful and nice!!!
Derek S | Expérience généraleJeremy was friendly and efficient!
Jane M | Expérience générale