Customer Reviews for U-Haul Moving & Storage at Rte 295

4721 évaluations

411 Marginal Way   Portland, ME 04101
(Rt 295 & 1a)

(207) 774-0758

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 7h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(207) 774-0758

411 Marginal Way
Portland, ME 04101
(Rt 295 & 1a)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 7h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
Établissement se consacrant à la récupération adaptative.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
1

I was over charged

ANDREA B. 
Évaluation :
5

Everything was great and the gentleman who helped me connect the trailer was wonderful.

JOSEPH P. 
Évaluation :
5

Good service hooking up the trailer and dropping off! Definitely recommend this location l!

Peter L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David D. 
Évaluation :
3

Self check in is the worst experience anyone can have

Brett M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marlene B. 
Évaluation :
5

I have three comments... #1 you should let Android users know that you they need to go into/log into your site using Google Chrome for a browser. It was a nightmare trying to make use of the Truck Share 24/7. I stumbled onto that after fussing for at least 90 minutes. #2 Perhaps, no definitely, you need more staff on the "help line" I was on hold there for over an hour. #3 Given those two previous remarks I doubt you'd have gotten you a 5 star rating from many if any. After I made my "Chrome connection" and was able to talk to somebody... everything else was seamless and your people were/are FANTASTIC! Everybody was knowledgeable, (were aware of my order and my challenges without my griping about them) polite, sooo helpful... they made everything so easy! They get a 7 star+++ given the stellar service that I received, I would absolutely recommend UHaul and in particular the Portland Maine store. That's what a really great job you have done; your people were so good at what they do and with me, I could not hold the frustration of that first night against you! Great great job!!

David H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CHRISTOPHER R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWIN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher D. 
Évaluation :
5

The 10' truck we got had a low tire pressure warning when we picked it up. The Service Dept tried to fill tire but determined it was a slow leak and, therefore, issued us a different 10' truck so we would have no issues on our trip. THANK YOU FOR THE GREAT SERVICE!

JOSEPH D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SUSAN C. 
Évaluation :
5

Your app wasn't making it clear that there was no vehicles that matched my criteria for that location and time. It tried to have me go to Saco, but then had a statement it wanted to have me check, which stated that I know there's no vehicle at Marginal way. App info wasn't very intuitive. Or turned out there was a vehicle at the location I wanted (guessing that you keep 1 or 2 back for emergencies and walk-ins like myself). The guy assisting me was great! Friendly, helpful and genuine.

MATT S. 
Évaluation :
2

Very very long wait

Kathleem P. 
Évaluation :
2

Not clean instructions. Lack of places to park van.

Clayton G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MADELINE T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JENNIFER H. 
Évaluation :
1

They put the wrong size ball hitch on my vehicleâ€" almost drove across the country with the hitch incorrectly low on my vehicle. Thankfully we noticed this before we left for the trip. However when they fixed the problemâ€" they did not tie the chains correctly so they dragged on the highway. Very uncomfortable and anxiety provoking experience.

Leah P. 
Évaluation :
1

Overcharged 39,95 without any explanation on the charge. I was under my mileage and I put in more gas than I had used and there was no damage to the vehicle. When I tried calling for an explanation I was unable to reach anyone.

ELIZABETH H. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Christopher D. 
Évaluation :
3

I turned the trailer back in over 2 days early during business hours Saturday (due back Tuesday by noon). And was still charged for all 4 days (had for a little over a day). To improve maybe just charge for when the trailer was in my possession.

PHILIP M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HENRY P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PETERH M. 
Évaluation :
5

Keep doing what you already do.

Matthew H. 
Évaluation :
4

My only frustration was not being able to get being able to get in touch with Uhaul after I picked up the trailer. I wanted to see if I could extend my rental by a day. My online account reservation directed me to call. I tried several times, but was on hold for at least 20 minutes every time. Not cool.

LEITHAN C. 
Évaluation :
5

I found nothing at the time they could do to make it better they were courteous polite did the job on the hottest day it was miserable I kept offering them drinks and stuff and they eventually took one Logan and JJ were absolutely amazing and for them to show up on a day like this I really needed them and it meant a lot that they showed up for their job because I so needed the help because I'm very broken from a car accident. And I think they're absolutely awesome and I just want you to know that

LAURA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dale D. 
Évaluation :
3

Returning the uhaul was a lot easier... thank goodness !!!

KATHLEEN S. 
Évaluation :
5

Quick and easy!

Rachel H. 
Évaluation :
5

Prior damage to truck needs to be noted better

Dean C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHN J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin M. 
Évaluation :
5

A very quick and easy return with helpful staff

David F. 
Évaluation :
4

I appreciate that you email the invoice promptly. I was filled for something that I either didn't authorize or didn't understand that I was authorizing. I am hoping that someone will contact me so that we can address and remove this charge. thank you.

bradley M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GARY N. 
Évaluation :
4

Check tire pressures before renting. The vehicle had a nail in the left rear tire and ultimately I had to use my bicycle pump to keep going. The right rear tire was over pressure at 77 psi. At times the left rear was as low as 21. All the tires showed wear in the middle of the tires due to a history of running with too much air. Uhaul.com/help by phone was unresponsive, useless.

MARK H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES F. 
Évaluation :
1

Lady behind the desk was helping someone when I arrived. She was extremely rude to the other customer and kept yelling at her while helping me at another computer...very unprofessional

JOSHUA D. 
Évaluation :
5

The dealer where I turned in the trailer said the hitch should have been flipped, as he said it was too low and there should have been more clearance. I don't know.

James L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTINA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAWN E. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

martyn K. 
Évaluation :
2

I got a code to get in but it never works. FRUSTRATING to say the least.

BOLIVAR B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EUGENE G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KRAVEN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JONATHAN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Catherine P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Steve S. 
Évaluation :
4

The staff was friendly and knowledgeable. I feel like everything went really well for it being both a holiday weekend AND the last weekend of the month.

MATTHEW M. 
Évaluation :
2

Has tanks not full. How do you expect a consumer to judge how much fuel to add. This is very bad business practice and will be reporting to better business bureau!

KIRK C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LISA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nathan G. 
Évaluation :
5

Busiest day of the month for your business. I was 15 minutes early and they had in and out in 10 minutes. Organized and efficient. I picked my drop off location

DANA M. 
Évaluation :
5

Great experience! I can't think of anything you could do to improve. It was perfect as is. Thanks!

BONNIE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MOHANND E. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

cynthia M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JOSEPH N. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Adam T. 
Évaluation :
5

The truck was not clean but Ryan made it up to me. He was really sweet and I've never been treated so nice. He really cared. Thanks Ryan!!!

KATHLEEN A. 
Évaluation :
5

The were very accomdating

ANTHONY P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Morganrobert D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael R. 
Évaluation :
5

Everyone that I dealt with at this location was very friendly, very helpful!!

ANNE B. 
Évaluation :
4

Nothing Very good experience.

DAVID K. 
Évaluation :
5

I was very impressed with how friendly and nice to deal the staff were. Great location, clean vans. Would highly recommend.

BRADFORD H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rachel R. 
Évaluation :
5

Glenn was amazing and helped us through an issue. Glenn deserves a raise!!

AUSTIN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ben B. 
Évaluation :
5

Good customer service

Raymond D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CLAUDIA D. 
Évaluation :
5

Excellent customer service!!

MATTHEW B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

christopher J. 
Évaluation :
1

Seems like they tried... who knows. Even this fucking site is not customer friendly, NO I DON'T WANT TO ANSWER ANY MORE QUESTIONS BUT IF I CAN'T SUBMIT THE FORM THEN ITS NONSENSE ANYWAY, fuck you people you'd better keep you're fucking monopoly or I'll never use you again.

DOMENICA P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JEFFREY L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John S. 
Évaluation :
1

You have so many negative reviews, you haven't addressed one of them at all. So What's the point of knowing if I have a good or terrible experience.

Jacob A. 
Évaluation :
5

The receiving crew were great. Thank you so much.

Ashley B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN W. 
Évaluation :
3

The method to extend a rental is horrible.i tried several times at uhaul.com to extend my rental. The website said I couldn't extend beyond the initial return date. I had to use a chat on line to extend the rental twice. Ridiculous. Also, the truck had a flat tire as I discovered the next morning. It cost e a whole day of not being able to move.

EUGENE S. 
Évaluation :
4

The checkin lane was a little backed up but I was serviced and on my way quickly.

Michael S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

brent A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

evelyne T. 
Évaluation :
4

The check in process should have been faster. I pre filled out everything online, submitted pictures of my license and pre-paid. It still took 10115 minutes to check in.

Douglas F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James C. 
Évaluation :
3

Door did not close properly. Had to slam it shut everytime.

Devin C. 
Évaluation :
5

Great customer service! Thank you!

ERIC H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELLEN S. 
Évaluation :
4

Cell phone check-in does not work. Impossible to find vehicle. The van I rented was great and I will rent again, but I won't do the cell phone check-in again. Too frustrating.

Harland B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WILLIAM H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David L. 
Évaluation :
4

guy checking trailer in very busy but nice. give him more help.

John H. 
Évaluation :
1

Took the guy 13 minutes to find a key for the vehicle. Also the app jad me walking in circles going to find the truck then go back to the store its stupid. So all in all i wasted almost a full hour of my time that i paid for between screwing with the app, waiting in line and then waiting for the clown to find the key

Brooks R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary B. 
Évaluation :
5

I can not begin to tell you how helpful the manager was at the site upon pick up. He arrived early that morning, so when we had issues with our cell phone pickup, he was there to help us out.

sheila P. 
Évaluation :
5

Glenn was extremely helpful to me

Ernesto G. 
Évaluation :
3

My only issue was the gas tank topped off at 3/4 tank, not 7/8 as was listed on the rental. I didn't know this until I got the truck to the house so that's on me. Still, on these gages there is a big difference between 3/4 & 7/8 and this mistake should not have been made.

Steven O. 
Évaluation :
4

Clearer direction outside for parking while pickup

John D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John K.  |  Expérience générale 
Évaluation :
5

The store manager, Ryan, could not have been nicer. We had a bad UHaul truck rental experience in Massachusetts, and the storage experience in Maine was the antithesis of that. It was truly exceptional even though our larger space had gone to someone online, I walked out not feeling bad about it. A+++ UHaul!! The whole staff at this facility is nice!

Melisa F.  |  Premières impressions 
Évaluation :
5

The general manager Ryan is the best. Very helpful.

eleanor h.  |  Expérience générale 
Évaluation :
5

All employees at this location were helpful and courteous.

David C.  |  Expérience générale 
Évaluation :
4

Im not sure why I'm rating my "move in" experience now. That is actually stressful.., to get a message that implies there is a mix up of some kind. Ive had my storage space for 4 years! Everything else has been really pleasant.

heather s.  |  Premières impressions 
Évaluation :
3

We were told a storage unit was included with our truck rental. When we arrived no unit was reserved. We got that straightened out and then told we had to buy a round lock. We did. Then in the storage unit was a new round lock. So we moved our stuff in and went to get a refund on the purchased lock. We were told that the lock was necessary and no refund would be given. If we had gone to the storage unit first we would have had a free lock. After going round and round we asked for the manager who refunded our lock purchase. Bad communication and somewhat rude and non understanding staff

Dennis D.  |  Premières impressions 
Évaluation :
5

Glenn and Ryan really rocked. There were so many customers and returns they were juggling on Mother's day, but they got to everyone and solved all the problems. They helped us get to Saco for a better fit, because this location doesnt have freight elevators for the second floor which was just something we couldn't do. They were kind and courteous even under so much stress! A+++++++ for them

Margaret C.  |  Premières impressions 
Évaluation :
5

Great personnel.

Ramon R.  |  Premières impressions 
Évaluation :
5

The people at Marginal Way are great--always so helpful and nice. The facility is very nice. My only problem is: apparently storage unit 3240 gets wet! I did have some damage to one chair and lost one box of books. I would recommend not renting that particular unit. Everything and everyone else there is stellar. Top-notch.

Mary/Robert C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adrianna T.  |  Expérience générale 
Évaluation :
5

The staff were all helpful and courteous, even going out of their way to assist us. Merci.

David C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen D.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sharon B.  |  Expérience générale 
Évaluation :
5

I recently bought a house and no longer required a storage unit but I had my space for three and a half years and always had a great experience. The staff were great and so helpful and polite. I always felt like my valuables were safe and would definitely recommend using Uhaul for storage needs.

jennifer r.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dorothy G.  |  Expérience générale 
Évaluation :
4

The staff was very helpful and courteous!

Carol M.  |  Premières impressions 
Évaluation :
3

The practice of separate bills for each unit when I had two units led to double very high late fees. I went online and put the payment on auto, then received a few days later a letter telling me that if I put the payment on auto The late fees would be refunded. They were not refunded and I got another late fee the next month for one unit which is when I found out that each unit was charged separately. I went in and explained and the single late fee was refunded, but I was told that it was to late to refund the first two.

FREDERICK D.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Dana s.  |  Expérience générale 
Évaluation :
5

We didn't access our storage space much at all, but when we needed to get in we were able to do so and the staff was helpful when we couldn't get our key card to work. We will definitely consider using u-haul again and will recommend to anyone looking for storage in Portland.

Susan W.  |  Expérience générale 
Évaluation :
5

RYAN IS A HOME RUN GUY. Unfortunately you have an IDIOT AT YOUR BRUNSWICK OFFICE who wanted to charge a drop-off fee twice the rental fee for a defective trailer rental where the hitch detached while on I295. Only because of my experience driving trucks was I able to prevent what could easily have become a catastrophic accident. And the fellow who rented and hooked up the trailer in S. Portland needs serious training in properly securing the chains. You need guys like RYAN on the job and the schmuck in Brunswick needs to find a job washing dishes. If anybody up the food chain wishes to discuss further, call me. 239-293-8180

Paul R.  |  Premières impressions 
Évaluation :
3

A couple of my belongings took moisture damage. Long, slow moving lines at front desk. Understaffed? Fake plant in public restroom is covered in dust. Looks awful. Friendly, respectful staff make up for it.

MICHAEL V.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MAHFUZ F.  |  Expérience générale 
Évaluation :
5

Family member passed I owed a grand Ryan said don't worry about it just clean ur belongings out it wasn't for the money workers have a heart

Robert H.  |  Expérience générale 
Évaluation :
4

For some reason I was charged 9 495 $after canceling my unit. I discovered it when looking at my bank statement. Spoke with a UHaul representative and am waiting to see if it gets resolved.

Bryan G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Soozie L.  |  Expérience générale 
Évaluation :
5

The staff were so helpful with answering all my questions and helping me upgrade to a larger space when I realized the space I had rented online was not large enough.

Donalee S.  |  Online Move In 
Évaluation :
5

I want to take a moment to praise one of your employees at the Marginal Way location in Portland, Maine. Ryan Lent waited on me several times over the past month when I was there for vehicle rentals and returns, and purchasing moving supplies. Ryan was also there on the day I moved my belongings into the storage unit. Ryan walked me to the unit, assisted with the lock, explained the process. He was very patient, professional, and helpful to me. I am very grateful for the services available at your location, and will be happy to refer friends and family. Diane

Diane N.  |  Online Move In 
Évaluation :
4

There was some difficulty on which building my unit was in. I tried the first building and could not access. Then spoke relish two workers who directed me to another building which was wrong. Then just walked in and waited for an agent to find my unit. Thanks

Rodney M.  |  Online Move In 
Évaluation :
2

I used the uhall drive up storage units in downtown Portland Maine for 3 months. The units were not clean when I took possesion and by design are not well sealed from environmental polution, risk of contamination from adjacent units. On a number of occasions while I was accessing my unit for storage, I noticed people that were using there unit as "tiny homes" smoking, lounging, napping even in their unit.

Yvette K.  |  Expérience générale 
Évaluation :
4

Received no information on using access card. First entry the employee opened the door. On second attempt to enter, followed instructions on keypad and card did not work. Was able to access after employee opened door. Card still does not work.

Joshua D.  |  Premières impressions 
Évaluation :
5

Thank you. Your assistance and availability is greatly appreciated!

Michael Q.  |  Expérience générale 
Évaluation :
4

Thanks for the service and trust and i will be sure to let others know that you are the best..

Bienvenu K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John J.  |  Expérience générale 
Évaluation :
1

STAY AWAY!!! They play games after games after games. There is no GM so it's the wild west! They DO NOT honor their own benefits that you pay for that is CLEARLY LISTED ON THEIR SIGNS! They wanna be nosey and watch you with you OWN STUFF. Multiple complaints fall on deaf ears. And if you complain about their crappy service they wnd up taking more of your benefits away but keep charging you the same rate. Multiple complaints to corporate with ZERO resolution. They you feel like your doing something wrong for using the storage unit THAT YOU PAY for. Place is absolute joke!!! I went right down the road to a competitor with NO hesitation. What a complete waste!!!

reynaldo c.  |  Expérience générale 
Évaluation :
3

I called many times but never received a call back. My storage unit had no lighting in it.

elizabeth h.  |  Expérience générale 
Évaluation :
3

I had planned on a dozen blankets for usage. And after driving south for many miles through tolls realized and doubled back. Only bad reservation issue.

Ronni-Jo C.  |  Premières impressions 
Évaluation :
5

The only thing is that I thought it was a little pricey, other than that good experience.

Ashley M.  |  Expérience générale 
Évaluation :
5

Very impressed with the size, helpfulness and cheerfulness of the staff. Top rate!

ANN K.  |  Expérience générale 
Évaluation :
3

The storage unit had sticky candy melted on the floor. When it was noticed, I should have been offered another unit or it should have been cleaned.

Bryan H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas S.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Guangyao L.  |  Expérience générale 
Évaluation :
5

facility was very large but well maintained. staff friendly and courteous. Very, very glad they were able to accommodate a last minute need for storage.

ANN K.  |  Premières impressions 
Évaluation :
4

I ended up not keeping the unit because the 1-800 agent told me the unit was ground floor...or if it was second floor there would be an elevator. Unfortunately, neither was correct - and the stairs were small and would not have allowed us to move in some of our larger items. All the folks at the store were awesome and very helpful.

Aymes B.  |  Expérience générale 
Évaluation :
5

The garage doors close at 7pm, I was unaware. However, staff was prompt at helping us out.

Benjamin C.  |  Premières impressions 
Évaluation :
4

Thank you for your professional services. Continue to add more storages so we can be satisfy at any time. Good look and success.

MVITA M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anna R.  |  Premières impressions 
Évaluation :
3

Covid is making everyday tasks harder. I think uhaul is doing a good job at keeping people safe

Nichole H.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHN B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT E.  |  Expérience générale 
Évaluation :
2

Expensive and my boxes got wet.

Adam G.  |  Expérience générale 
Évaluation :
5

The Strout girls and George were awesome!!!

Deb S.  |  Premières impressions 
Évaluation :
2

You need more staff, more parking, more and easier access to interior storage with more bays and more carts, MORE DIRECT ACCESS TO TRAINED AND INFORMED PHONE/COUNTER STAFF. Hire cheap get cheap. Usually young. IMPORTANT: I talked to 2 employees on the call-center line and neither had accurate or satisfactory information both of which was vital and time-sensitive. Third individual had the right info and assurances. I fell on ice on street where I was forced to park because the U-Haul lot was full of trucks and vans on a slow Sunday morning. You charge for EVERYTHING connected to your business. The least you can do is to provide a commensurate service. Doing otherwise labels you as arrogant because you are the "only game in town". Your attitude is "take it or leave it". Have heard it more than once. Now I know first-hand.

Martha B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Allen L.  |  Premières impressions 
Évaluation :
5

Excellent

Betty G.  |  Expérience générale 
Évaluation :
5

George is always so pleasant and helpful with helping me to gain access to the unit when I forget how to check in with the card.

christine r.  |  Expérience générale 
Évaluation :
5

I was so impressed with the service I received and the willingness of the staff to work with me and help me find the right solution for what I needed. Thank you so much for all of your help!

Kristy M.  |  Premières impressions 
Évaluation :
5

On what could have been a very stressful day the staff at the Marginal way Portland location went above and beyond expectations to help me.

April E P.  |  Expérience générale 
Évaluation :
5

Great experience

CHARLES F.  |  Expérience générale 
Évaluation :
4

Aucun

Christina C.  |  Expérience générale 
Évaluation :
5

My comments can not express the satisfaction I experienced with this company and specifically, the employees. They surpassed my needs and requests always with the utmost kindness and respect.

Trisha S.  |  Expérience générale 
Évaluation :
5

Terrific, very convient location, never a problem, very helpful. Have rented several vehicles there also.

JACK G.  |  Expérience générale 
Évaluation :
2

The lines to speak to a customer service person are too long. There should be more than 2 people working on a Saturday morning.

Rose K.  |  Expérience générale 
Évaluation :
4

Clean, Very friendly staff.

jeff j.  |  Expérience générale 
Évaluation :
5

In renting a storage unit and van I found my experience excellent. I've had an issue retrieving my belongings for about 2 months and was so please to be guided by your team making it so easy. Merci.

andrea o.  |  Premières impressions 
Évaluation :
4

All went well

Christina C.  |  Premières impressions 
Évaluation :
2

We only used the storage for a brief time and the charges kept increasing. Our experience is that this is your business model. It is a very sleazy atmosphere.

robert f.  |  Expérience générale 
Évaluation :
4

Our experience was overall great. The website did imply 24-hour access, which is not true and there was not a light in our storage unit. Therefore we were left to move in and out with no lighting.

KAYLA W.  |  Expérience générale 
Évaluation :
3

I made a reservation for a temp storage. Upon arrival, the front desk staff, although courteous, didn't know how to use there own database. Approx. 30 min later, "Heather" came to the rescue.

Schadrac J.  |  Premières impressions 
Évaluation :
3

needed more staffing

Douglas C.  |  Premières impressions 
Évaluation :
5

Staff was very attentive knowledgeable and quick

michael m.  |  Premières impressions 
Évaluation :
4

Great service. Wish there was an elevator

Anita R.  |  Premières impressions 
Évaluation :
5

Always helpful, always polite.

WILLIAM R.  |  Expérience générale 
Évaluation :
5

Just great

Shonda O.  |  Premières impressions 
Évaluation :
5

Your staff was professional and kind. Thank you!

candace f.  |  Premières impressions 
Évaluation :
5

Very friendly and helpful staff. Our items were secure and in the same condition as when we first stored them. Very happy with our experience!

dana l.  |  Expérience générale 
Évaluation :
4

Only issue I ever had was once I tried getting in unit but had a bunch of U haul trucks blocking unit.

michael s.  |  Expérience générale 
Évaluation :
5

The staff at this location are awesome and super helpful. I have used them for 3 moves and they made every effort to find solutions to problems with truck availability that were out of their control.

LEANN V.  |  Expérience générale 
Évaluation :
2

The clerk that assisted me was wonderful but overworked. It was the first of the month and she was the only clerk working and there was a long wait for service.

Steven Q.  |  Premières impressions 
Évaluation :
5

Everyone was very nice and accommodating!

KELLY S.  |  Premières impressions 
Évaluation :
1

I waited ONE HOUR in line, at the Marginal Way Portland Maine location to finalize my self-storage unit, only to learn that the hours of access are not what was listed on the website.

KAREN P.  |  Premières impressions 
Évaluation :
5

Always someone available and helpful.

Robert B.  |  Expérience générale 
Évaluation :
5

Excellent location and very helpful hours. The facility was clean, well lit, and secure.

brenda l.  |  Expérience générale 
Évaluation :
5

3/31/19 I spoke with 3 individuals in total, each personable, friendly, and exceptionally helpful. Overall a surprisingly easy and pleasant experience.

Philip M.  |  Premières impressions 
Évaluation :
4

🐾

David G.  |  Expérience générale 
Évaluation :
5

Service was excellent in every way! Thank you!!

Joanna C.  |  Premières impressions 
Évaluation :
5

Great service, was able to pick up my 5'x8' trailer, get it hitched, clear out my storage, load up and close my storage unit account all in a couple of hours before the storm hit. Mission accomplished

John K.  |  Expérience générale 
Évaluation :
5

Quick, efficient and friendly service! Will gladly deal with these people, again....

michael c.  |  Premières impressions 
Évaluation :
5

Thank you! I always love doing Business with you guys!

Eric H.  |  Expérience générale 
Évaluation :
4

Great customer service, however the trucks blocking the entrance was frustrating.

tonya d.  |  Premières impressions 
Évaluation :
4

Had to buy special lock.

Philip B.  |  Expérience générale 
Évaluation :
1

Filled out all my paperwork day before online yet only had my car read day of pickup.. Fortunately I saved the the email receipt that proved I not only ordered the materials but paid for it.

Sterling D.  |  Premières impressions 
Évaluation :
5

They were very helpful even if we were a little late with a payment they worked with us I would recommend them to just about anybody if you need storage go to 295 u-haul in Portland l them I sent you

Darcy and Jon S.  |  Expérience générale 
Évaluation :
1

This u-haul storage facility is a joke. They gave us the wrong size units so we had to get a third one. They were not friendly, especially the guy there named William. Every one here should be fired!

Lisa M.  |  Expérience générale 
Évaluation :
5

The manager was great, friendly And very helpful. We had a great experience, thank you so much!

Kasey M.  |  Premières impressions 
Évaluation :
5

the staff were very friendly and informative

paul b.  |  Premières impressions 
Évaluation :
5

Very satisfied with the service received.

TYRONE K.  |  Expérience générale 
Évaluation :
5

The staff was excellent, and their positive energy made my stay at uhaul feel like I was just at home.

David G.  |  Expérience générale 
Évaluation :
5

They were very accommodating given the winter weather and sensitive to what I needed for space. Very helpful, 10/10 would recommend.

Samantha S.  |  Réservation 
Évaluation :
5

Great service!!

BILL M.  |  Réservation 
Évaluation :
1

I told them that I did not need the space for the next month but I was still told to pay even though I did not have anything in the unit.

Rukia A.  |  Expérience générale 
Évaluation :
5

Very busy Uhaul center, efficiently run. Thorough, helpful and friendly counter agents. Satisfied all my moving and storage needs.

Andrew M.  |  Expérience générale 
Évaluation :
2

Move in help was scheduled through uhaul but when the movers went to pick up the box they were told it could not be released until a later date. My move was delayed, causing me major inconveniences.

Theresa K.  |  Expérience générale 
Évaluation :
1

I have been out of my storage space and they keep sending me bills and letters that I owe for more months. I have called over 6 times and each time they say they will fix it and a manager will call.

Sonya M.  |  Expérience générale 
Évaluation :
2

LONG hold times, multiple transfers and HUGE lines at the UHAUL office. But once you get to a person they are professional and effective. Especially the woman who dropped off and picked up my POD.

Jura A.  |  Expérience générale 
Évaluation :
5

Very friendly and helpful staff. Great experience. Thank You!

Christopher D.  |  Expérience générale 
Évaluation :
3

Every time moved around lights goes off. When someone has trouble walking and has to used walker steps aren't good idea to be on

Pamula/John T.  |  Expérience générale 
Évaluation :
5

The small unit was adequate for my needs and was clean. The facility is near an interstate exchange and near my residence, saving time driving through urban streets. Thank-you.

CHESTER B.  |  Expérience générale 
Évaluation :
3

Had no real issues with the overall quality of service, however this location didn't have enough people working to handle the volume of customers that were there. Really long wait times.

charity l.  |  Réservation 
Évaluation :
5

Excellent staff, very friendly and helpful. Registered van and storage locker online, it was a snap, couldn't be easier. Je recommande vivement leurs services.

Andrew M.  |  Réservation 
Évaluation :
4

Jennifer Strout was fabulous! Even at the end of the day. The signs hung over the boxes were mis-leading in the price they advertized. It wasn't clear that the prices were only if bundled.

BILL B.  |  Réservation 
Non reviews have been submitted for this location.

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