Évaluations des clients U-Haul Moving & Storage at S 40th St

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at S 40th St

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JaNece V. le

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Le client n'a pas laissé de commentaire.

Sonya P. le

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Le client n'a pas laissé de commentaire.

Orlanda D. le

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Le client n'a pas laissé de commentaire.

Victoria P. le

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The woman working the front desk was very kind and helpful.

JAMES S. le

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Le client n'a pas laissé de commentaire.

Amalia G. le

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Le client n'a pas laissé de commentaire.

Tori B. le

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See Google review

Sara P. le

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Great service Thank you

Hazel G. le

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Very nice agent!!!! Smooth easy process....loved it!!! Will return

Sybil H. le

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Le client n'a pas laissé de commentaire.

Jesse B. le

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Le client n'a pas laissé de commentaire.

Corinne L. le

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Le client n'a pas laissé de commentaire.

April C. le

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Le client n'a pas laissé de commentaire.

mary m. le

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Excellent customer service if I ever need storage I will return to U-HALL again thank you for your courtesy all of your help and your wonderful customer service

Mohammad L. le

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This place was clean and person who was working there was very helpful

Karla H. le

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Le client n'a pas laissé de commentaire.

Ishida H. le

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I spoke to 15 customer service reps but none helped me. I was unable to pick up my truck after hours and I was charged for the incorrect amount of miles

JENNIFER L. N. le

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The ceiling collapsed on my belongings damaging some of my furniture. I had insurance and they gave me the contact info, but no one ever got back to me. The staff was no help in resolving the issue.

Brad J. le

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Location was a bit run down. The manager was unprofessional and even though I purchased the insurance he blamed me for a chip in the window that was already there. The truck interior smelled like smoke and was dirty. I would definitely not recommend this location to anyone.

JAMES S. le

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Le client n'a pas laissé de commentaire.

ROBERT D. le

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We were made to buy truck insurance and then promised that we would get a full refund for the truck insurance as long as no damage was done and this did not happen. The manager said sorry about our luck...

sandra E. le

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Its very small and Staff was slow

Herb R. le

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Le client n'a pas laissé de commentaire.

Julian W. le

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Thank you.

Astra P. le

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I entered my information on the portal for an online reservation. When the time comes to pick up the vehicle, I have to wait 40 minutes for the reservation agent to give me keys, even though the email, text message, and confirmation tell me the transaction is complete! This results in me missing the first two hours of an eight hour shift, due to the delay, and receiving a verbal warning for being late. I am very dissatisfied, especially because i have been renting Uhaul vehicles for years, with no issue. Please do better. ??????

Chris B. le

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The computer was very slow, but not the guy’s fault. Truck was brand new and very clean.

Tammy G. le

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Le client n'a pas laissé de commentaire.

John D. le

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very good and friendly service

Jill L. le

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This was a terrible experience. Terrible communication from both employees that helped me, and I had no sooner pulled out of the lot with the vehicle when I got a text from U-Haul saying it was almost time to return it. Also I feel the rate was too much for the hour and a half that I needed the van. So many things went wrong and I’m not going to explain them all here. Just know I won’t ever be back.

Octavia J. le

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Good

David A. le

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There is policies that were not clearly informed or stated in any way about the type of lock that needed to be use I was told that if I did not wanna To use their lock then could not put my things

Frank G. le

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Le client n'a pas laissé de commentaire.

karen i. le

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Very effecient. Sean is very knowledgable and helpful

Devarajan S. le

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Le client n'a pas laissé de commentaire.

Gabriel M. le

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Le client n'a pas laissé de commentaire.

Allan R. le

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Don't think they had any AC cooled units.

james W. le

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The managers were very friendly and professional the truck was ready for pickup when I arrived I was very satisfied on the pickup and the return process ..... I will rent from this location in the future !

laurie P. le

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Le client n'a pas laissé de commentaire.

Robert C. le

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Le client n'a pas laissé de commentaire.

Candi B. le

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It was horrible , so.the guy put in the wrong milage so when I returned the truck I couldn't log out of app for the man put the emilage over 100k .waited on hold with the rudest car reps who jus kept passing me on to the next rep who could not help me . Now it's 8 pm on the south side which I been sitting for over hour an half it's now dark I have to walk3 miles which is why I got there at 6 pm , then to top it off the last car rep who ki fly helped me tells me call-in the am .so I did waited on hold over an hour .. then I call the cell. U ber on the card to some lady who is on the card at location an she is very short with me, very rude ,cuts me off , mind you I rent a truck monthly an my company does weekly which I am in charge of. The manager was rude ?? didn't tell me when I would get my refund of funds release. Didn't thank me .didn't apologise for the horrible I convinced this has caused.. needless to say we will be using another company ... The worst experience in the 15 years we been using uhaul.. I will definitely make sure our company an it's partners do not ever use uhaul again ..

Todd W. le

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The new younger guy who works the morning shift at this location is very slow. He is very very very nice but he has also made several mistakes with booking the wrong equipment and checking back in our rentals days after we do a night drop. We use this location at least once a week, the previous management was awesome and we loved them but now it takes three times as long to get anything done. It takes about 9 minutes on the phone to book a rental and 30-45 minutes to pick up our vans. We know hes trying but he really needs more training.

tonora b. le

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The staff was friendly and professional.

Brian S. le

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It is a really small location, they had everything that I needed but would have loved more parking. I was glad there wasn't much traffic so I could play musical parking with my car and the rental. If there was a way to get 5 more parking spots, the location would be perfect.

Jacqueline V. le

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Employees was wonderful friendly in people to do business with . I will continue doing business at that location.

MICHAEL N. le

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Too many price increases

Raymond T. le

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Le client n'a pas laissé de commentaire.

Kim S. le

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Sean is the best representative for your company that you could hope for. He is helpful, courteous, and efficient.

Sarah F. le

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Staff was amazing

WEISONG T. le

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Le client n'a pas laissé de commentaire.

Nancy F. le

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They were great and really easy to work with.

Sylvia R. le

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Le client n'a pas laissé de commentaire.

Joshua T. le

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Le client n'a pas laissé de commentaire.

HEAVEN C. le

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Le client n'a pas laissé de commentaire.

David G. le

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Le client n'a pas laissé de commentaire.

Dave S. le

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Good customer service and clean truck. The only downside to this location is customer parking. Thanks

Avie K. le

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Well built and well priced storage units. I used their facility or nearly 2 years. I had to move to another U-Haul storage in a nearby town because they had 8' rather than 10' ceilings and a size that

Matthew A. le

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Only had my storage unit for a couple of months but was happy I chose this location. The staff are very friendly and helpful!

tony M. le

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Good people.

JAMES S. le

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Le client n'a pas laissé de commentaire.

luis P. le

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Great customer service.

Benjamin R. le

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Very quick with assistance , professional and knowledgeable

Steven L. le

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Staff was always polite and able to answer all questions I had. Thanks,

Veronica J. le

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David was great!

JAMES S. le

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Nice people. Service was great!

tony M. le

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They are great! Will call them next time I need anything.

Karen K. le

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Clarissa and Sean were very friendly and helpful. They were knowledgeable about all of the services offered at this location. I will be using their team and location in the future. Thank you!

Michael C. le

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Just want to recognize the great customer service provided by Sean Frazier. 5 star service all the way!

Luis I. le

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Le client n'a pas laissé de commentaire.

Faviola M. le

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The employees were great!The women employee not sure her name but she was great and we rented the truck and were on the road very quickly love the service will definitely recommend to other family

Spri W. le

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Good experience

Kim S. le

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Sean was very helpful and accommodating. He even let us switch our rental facilities to a larger unit. He was a great employee.

Malori U. le

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We got charged for the dolly even though we didnt use it, the clip was probably broken before we even got it but we didnt notice and they charged us for it. Additionally we retuned the van a few hours late and they charged us for an entire extra day instead of just the few hours or even half a day. Was just not impressed with this location overall.

Gaty D. le

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Le client n'a pas laissé de commentaire.

Erik M. le

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Le client n'a pas laissé de commentaire.

Lucas G. le

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I am new to the area going through some financial difficulties, i got charged extra late fees which came out to 100.00. I closed my unit and because i was 3 days late i was charged a full month.

LAURA H. le

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The staff was accommodating and friendly. Just did not feel safe.

Jessica J. le

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The unit had termites and most of our items we had to throw away due to the termites.

Judith W. le

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Le client n'a pas laissé de commentaire.

Todd W. le

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Be consistent with the rental process, your procedures that the employees are supposed to follow & streamline customer experience for your repeat/routine/returning customers

KRISTI K. le

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Computer issues led to a 1/2 hour delay in getting access to storage unit. Lanes in and out are narrow, especially for a U-Haul truck. This is a U-Haul location but trucks cannot be returned here!

Chantelle A. le

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Le client n'a pas laissé de commentaire.

Douglas M. le

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Le client n'a pas laissé de commentaire.

BRIAN M. le

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As usual the staff and location is perfect!

Eric D. le

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Le client n'a pas laissé de commentaire.

cassandra e. le

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Thank You for the friendly, considerate ,service I consistently received.

Veronica J. le

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The cargo van was a perfect size,ran great and was easy to drive. Customer service was average. The uhal was too expensive. I ended up paying $75 for a 5 hour rental. They charge an initial $20, then .59 cents a mile and then you have to put gas in it, which cost me another $15. If you’re going to charge mileage and gas then lower or remove the $20 useless fee. I’ll be looking for cheaper options in the future.

Nha P. le

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facility is good and well secure. The staff here is very nice and very helpful.

Eddie T. le

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I would rent again employes were excellant staff. Thanks. Eddie

Michael C. le

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Le client n'a pas laissé de commentaire.

NANCY H. le

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Nicest folks ever....!!!!??

Jeff T. le

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The place was clean, in good repair, and seemed well managed. I would certainly use them again when I am in the area.

NHA P. le

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Le client n'a pas laissé de commentaire.

bob F. le

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Parking was a bit limited.

TAYVON S. le

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Exactly what I needed.

susan P. le

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Check in was quick and easy! All staff members were very professional and friendly!

joseph G. le

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Was charged $6 for gas, and put $3 more in the tank, after putting 25 mile on the van. I guess it only gets 8 mile to per gallon!

Ankit K. le

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Le client n'a pas laissé de commentaire.

David P. le

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The staff was rude and did not take an active role (actually hindering) getting cooperation from other customers so my moving crew and I could access my storage room in a timely fashion. Cost me$70.

Richard U. le

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Le client n'a pas laissé de commentaire.

James M. le

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They were SUPERIOR!! Seriously!! They, all of them, were on the same page! In my mind, that shows superior management ! After driving just over a thousand miles, I was greeted promptly and courteously and was shown the storage locker they reserved for me. Also, I must add that they came to my rescue .....while I was unloading, I became very overheated .... I thought I was tired from driving so far, but they recognized that I was over heated. They invited me into the office to cool down and provided bottle water to help me cool down. After a while, I cooled down and was able to finish to finish the few things I had to store. So, my real welcome to Phoenix was provided by the fine folks at U-Haul! Thank you! Jim McCallum

Karen E. le

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Le client n'a pas laissé de commentaire.

Ryan T. le

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Nothing, Everything is perfect I will always recommend anyone to U-Haul!!

Lance T. le

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Le client n'a pas laissé de commentaire.

SCOTT S. le

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Le client n'a pas laissé de commentaire.

Todd H. le

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Le client n'a pas laissé de commentaire.

raymond D. le

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very good service

Nora L. le

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Le client n'a pas laissé de commentaire.

Jessica U. le

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This storage was utilized during a difficult time in my life and the staff was amazing and very helpful... I am so grateful

Anthony S. le

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Le client n'a pas laissé de commentaire.

Clemient K. le

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Well run business

BENONI V. le

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GREAT LADY, SMILES and is very courteous even when I acted like a jerk (I had a fight with my friend over the phone right in the office)

Dan L. le

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Excellent service and facilities.

Rosina R. le

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I was in a very stressful situation and my experience at this Uhaul was above and beyond. Daniel was so helpful and understanding. She saved the day and offered me products that I needed and was too stressed out to think of on my own. You never know the impact you can have on someone and Daniel is a prime example of how to treat everyone as you would want to be treated. I will only use this location because of the help my mom and I received there. Thank you

Elwin G. le

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Le client n'a pas laissé de commentaire.

van E. le

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THIS WAS THE BEST EXPERIENCE OF MY LIFE. I'LL DEFF. COME BACK TO THIS LOCATION THOUGH

sylvia M. le

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U-Haul made a mistake with the dolly rental contract and I keep getting charged $131,$140 even after spending over an hour on the phone with two locations and five different people. I have been using U-Haul for years and never had any issues. After all this mess from this rental and their mistakes, I will no longer be using U-Haul for future moves. I am extremely upset about this and now have to call again to get this charge taken off. Sylvia

Matthew B. le

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Le client n'a pas laissé de commentaire.

Shawn H. le

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Customer parking almost none. Only negative that I had.

Cynthia C. le

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Le client n'a pas laissé de commentaire.

donna Y. le

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It was my first time ever getting that UHaul truck let alone doing this by myself packing unloading it was a good experience for me and I enjoyed it and thank you

becky M. le

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The sales associate was so kind...such a sweetheart...

joseph G. le

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Le client n'a pas laissé de commentaire.

spencer M. le

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Le client n'a pas laissé de commentaire.

Robin W. le

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When the customer service you receive is PERFECT there is not need for improvement. These are the nicest people to do business with. I have used equipment twice and bought supplies twice and every time I use this location I walk out feeling like they really care about making my move easier. This will always be my location of choice!

BRUCE B. le

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Le client n'a pas laissé de commentaire.

Barrett B. le

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N/a

yvette T. le

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Le client n'a pas laissé de commentaire.

Rebecca S. le

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Very friendly staff! Quick and easy process all around including the calls to schedule!

BRIAN B. le

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Very friendly staff with equipment keep makes them unparallell with some of there competitors. Good experience!

Elizabeth M. le

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Le client n'a pas laissé de commentaire.

PHYLLIS H. le

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Denise was very thorough. Thank you for having an employee that is so professional yes personable. Her customer service skills are great! She is a real asset to your company!!!!