Évaluations des clients U-Haul Moving & Storage at S Campbell

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at S Campbell

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Stephanie J. le

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Le client n'a pas laissé de commentaire.

Linda P. le

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Could not think of a thing. It was easier and faster than years ago when I last rented a truck. Very impressed.

Margaret B. le

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The lock box was jammed and it took 30 mins to get keys out

Kelly O. le

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Le client n'a pas laissé de commentaire.

Phillip B. le

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This location is very poorly managed! I will never rent from it and may uhaul again. The people there are very poorly train!

John S. le

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We give Hillary, one of the employees five stars for going above and beyond in service. Derick also went above and beyond, five stars to him also.

Emily W. le

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The dolly I rented was not in my truck. We didn’t notice this until we had already left. Also, when returning the truck I waited in the truck (following sign instructions) for 20 minutes before my friend went inside and got an employee to come outside. More than one employee had been out in the lot, but none had acknowledged the giant moving van running in the return area.

Ralph T. le

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Friendly and accommodating, helpful.

Richard M. le

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Le client n'a pas laissé de commentaire.

Phillip K. le

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Le client n'a pas laissé de commentaire.

Gary H. le

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Le client n'a pas laissé de commentaire.

Donald H. le

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Le client n'a pas laissé de commentaire.

Jerry B. le

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Continue doing a good job

Jerry Y. le

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The service was awesome, at least I thought so. Then we later discovered that the wrong odometer was written down, because I had changed trucks. This resulted in an overcharge to me, which was later reversed.

KENNETH E. le

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The equipment i rented had a ridiculous means to strap the contents inside the equipment. It was extremely hot temps and strapping made it unbearable since it took extended time

Jesse N. le

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Le client n'a pas laissé de commentaire.

Russ S. le

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Bailey in your Springfield MO location is an excellent employee. Definitely knows your products and how to make things happen. Bailey is definitely management material... keep an eye on her U-Haul management team. She made the delivery and pick up of our 4 u-boxes seamless. She delivered and picked up at the Lake of the Ozarks. Which other pod companies wouldn't do. Kudo's to the Springfield Team and U-Haul.

Leonard B. le

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The Dodge Ram you provided was a very nice vehicle. Performed great and made the job easy.

Larry B. le

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Le client n'a pas laissé de commentaire.

Michael R. le

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Le client n'a pas laissé de commentaire.

Scott J. le

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Lots of folks working, organized and efficient.

Madelynn I. le

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Learn to track your trucks’ whereabouts!

Jacob H. le

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Le client n'a pas laissé de commentaire.

Jeremy C. le

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Le client n'a pas laissé de commentaire.

Jacob F. le

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We loved it! It was an affordable and efficient way to move. Definitely will be using this location next time we relocate!

Daniel T. le

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The emailed receipt I could not open because it was in an unknown format.

Steve G. le

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the reservation process was very difficult and frustrating. Ubox containers are not well understood and we got alot of wrong information while trying to reserve one.

Ashley S. le

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Le client n'a pas laissé de commentaire.

TARA E. le

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Le client n'a pas laissé de commentaire.

Michael M. le

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Dex was awesome to work with, and made the rental experience simple.

James R. le

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Employees were very friendly and helpful in our case we were told rent 1 way you get free storage. Our reservation wasn't excepted at the other location. But this location made everything alright. Thx

Shirley P. le

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Le client n'a pas laissé de commentaire.

Colin C. le

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Le client n'a pas laissé de commentaire.

ZULMA J. le

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We stop the truck in the 24/7 assistance line and two guys were around the car and they did not went to check the car until we ask them for it. Their attitude was rude.

Taylor L. le

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Le client n'a pas laissé de commentaire.

Carleton N. le

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Very friendly and helpful employees.

Lori C. le

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Everyone here was so nice. They made returning the trailer back in the rain a pleasant experience.

jeff g. le

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The gentleman that took care of me was very nice and helpful.

DARREN V. le

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Le client n'a pas laissé de commentaire.

William D. le

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Le client n'a pas laissé de commentaire.

Bethany R. le

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Le client n'a pas laissé de commentaire.

David R. le

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Le client n'a pas laissé de commentaire.

drew e. le

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Le client n'a pas laissé de commentaire.

tina f. le

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Le client n'a pas laissé de commentaire.

TARA E. le

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Le client n'a pas laissé de commentaire.

Nick H. le

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Le client n'a pas laissé de commentaire.

cathy a. le

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Make sure your agents tell the customer verbally when upselling your different coverages that those costs are "per day. " I wasn't told that the coverage i took was an extra 28.00 per day, and missed that in the fine print. I asked tge agent where I was turning in the truck if the extra days we had it were only costing 40 a day and again nothing was said about the 28 a day. Very upset about this issue that cost me an extra 168.00

Dalton m. le

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Le client n'a pas laissé de commentaire.

Caitlin S. le

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Le client n'a pas laissé de commentaire.

Jonathon T. le

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Le client n'a pas laissé de commentaire.

herschel m. le

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Le client n'a pas laissé de commentaire.

Henry H. le

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Le client n'a pas laissé de commentaire.

gayle c. le

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No comment

Greg L. le

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Excellent customer service. Definitely will use again.

Henry H. le

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Travis was really nice even though he was late getting off for his shift.

Ronald H. le

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Le client n'a pas laissé de commentaire.

Dennis O. le

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Was able to P/U truck 0700 and get moving strated.

Timothy E. le

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Le client n'a pas laissé de commentaire.

eric h. le

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After I cancelled and emptied the locker well before end cycle. Spoke to them and they stated no more charges. They billed me for another month. So you guys charged 2 months for using 3 weeks! Why?

Patrick O. le

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The online experience was atrocious and extremely cumbersome. I was better off going inside, which I wound up doing anyway. The people at Campbell we’re great.

Luis P. le

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Le client n'a pas laissé de commentaire.

David P. le

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Le client n'a pas laissé de commentaire.

Nancy M. le

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None

Marc R. le

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Le client n'a pas laissé de commentaire.

hubert h. le

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The girl that checked us in was very efficient. The whole process was quick and a friendly experience.

BRANDON M. le

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Le client n'a pas laissé de commentaire.

Amelia B. le

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Le client n'a pas laissé de commentaire.

Cameron H. le

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They didn’t really seem to care about helping me. There was one guy who did really well and actually talked to me though. The others just ignored me even after I said I needed help.

Stephen F. le

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The left tail light on the trailer went out as we drove off the lot.

Janet F. le

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Everything went very smooth for me. The young man that helped me in the beginning was professional and well groomed and helpful. I don’t have any complaints.

tina f. le

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Le client n'a pas laissé de commentaire.

Windy B. le

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Le client n'a pas laissé de commentaire.

Byron C. le

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Le client n'a pas laissé de commentaire.

Gary M. le

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Need more help behind the service desk.

Irma B. le

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Make sure your trucks are inspected and ready to go. My truck over heated and waited an hour for service. And after we had to stop every our because the truck kept marking the antifreeze

AARON G. le

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Le client n'a pas laissé de commentaire.

Michael L. le

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Le client n'a pas laissé de commentaire.

mark s. le

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Le client n'a pas laissé de commentaire.

John M. le

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Le client n'a pas laissé de commentaire.

kyle t. le

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The customer service representatives were very courteous & helpful!

Ashley R. le

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Explain the process better, I rented a furniture dolly and did mobile pickup and never got my dolly/was never told how to obtain it and the line inside was insanely long. I got charged for it, too. I was also very unsure of where to park at drop-off.

Donna C. le

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Le client n'a pas laissé de commentaire.

Linda J. le

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Le client n'a pas laissé de commentaire.

bradley m. le

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New employees need a little refinement.

Brian K. le

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Representative was half asleep (garbled his words - was he hung over?) and not very courteous when I picked up the trailer. The check-in was much more cordial and friendly.

Brian H. le

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We had an appointment at 10am to have a hitch installed. When we arrived, they did not have the hitch in stock. They had to drive somewhere to get it which took an HOUR AND A HALF! Then we STILL had to wait an hour for it to be installed. Good grief, that’s HORRIBLE!

Jennifer P. le

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The employee who dropped off the empty containers went out of her way to help me out and give me the best deal. Very friendly and helpful. When they dropped off my full containers at my new address, they broke a large limb on a tree. An offer to clean up would have been nice.

tanya i. le

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I use this location probably at least 3 times a year. Super greatcstaff snd tgatcstore is always spotless !!!!

Elizabeth L. le

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Quick and easy: just what I needed.

Richard H. le

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Everything we needed was supplied in a professional manner. Thank all the people who who helped us during this move.

Thomas R. le

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Staff was knowledgeable and friendly.

mark s. le

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The person who helped me was excellent. The equipment was delivered to the door. Very short wait although there were several people being helped. Well organized

Jessica R. le

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Le client n'a pas laissé de commentaire.

Jan N. le

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Le client n'a pas laissé de commentaire.

Nathanael G. le

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I was very disappointed in my experience with this move. I was told a 15 ft truck was not available at my preferred location on S Campbell. I was instead instructed to show up to Rikers Flee Market where they had a 15 ft truck. This was slightly inconvenient, but I understood. However, upon arriving to Rikers I was told no 15 ft truck was present but that Uhaul had instructed Rikers I would be fine with a 20 ft for the same price. No one contacted me to notify me of this and I was not comfortable driving a bigger truck. After explaining this, I was instructed to head over to S Campbell where they now had a 15 ft truck. Upon explaining my frustration to an employee at S Campbell he proceeded to say it was not his fault. I understand that it likely was not his fault, but he didn’t apologize for the inconvenience. It was frustrating to be driving all over town the day before I move. If I am not compensated in some way, I will never be using UHaul again. This is unacceptable customer service.

mariah s. le

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The two men that helped me check in and out were so friendly and made everything so smooth and easy! Thank you south Campbell store, we love you

Danielle B. le

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Excellent customer service

KEN B. le

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Le client n'a pas laissé de commentaire.

Simmone S. le

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Le client n'a pas laissé de commentaire.

David H. le

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The salesman was far less helpful he was in a hurry to get me hook up and out of the store , he forgot to twist the lock down on the hauler I didn’t not notice until we attempted to load the vehicle we were transporting could have been very bad situation if it had come off while I was empty going to the site to load the load ........yes it’s driver responsibility but I trusted that someone who works around these units all day would completely knowledgeable in his job .

Grace R. le

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I was given the wrong storage unit on paper, and when I went to pick up my possessions, most of them had been stolen. The manager was very nice, but there was not much he could do for me.

William S. le

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The movers were excellent also and did a great job!

david m. le

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Le client n'a pas laissé de commentaire.

Karl Q. le

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Le client n'a pas laissé de commentaire.

Andrea C. le

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Bailey, our MO driver was especially exceptional!!!

jesse l. le

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Le client n'a pas laissé de commentaire.

sammi d. le

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I would say you should probably replace the shocks in your truck, they were a wee bit rough.

wayne y. le

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Extremely understaffed, double billed me and now I can’t get anyone to speak to me. Emailed immediately after receiving my final bill, no response. Called and talked to customer service, was told the manager would call before the end of the day, didn’t happen. Called the store and was told there was a 15-20 wait time, 25 minutes later, still on hold. Would not recommend to my worst enemy.

Timothy S. le

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Delivery and pickup of u-box at origination was excellent, very professional. At the destination end, the u-box was in terrible shape. Al of the door hasp (including the one with the lock) screws were pulled out; I'm not sure how it managed to stay closed.

Joe H. le

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??

David S. le

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Le client n'a pas laissé de commentaire.

William P. le

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Le client n'a pas laissé de commentaire.

Shayfer D. le

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The app made the checkout and check-in process very difficult. I heard the app works well with iPhone but not Android.

Brandon B. le

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Le client n'a pas laissé de commentaire.

Shelby W. le

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Le client n'a pas laissé de commentaire.

Heath P. le

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Very helpful staff went above and beyond.

chris b. le

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Prices and equipment were great but People make the difference. Everyone was helpful cheerful and professional.

Anneke j. le

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The guy that this location was very helpful I was late returning my trailer to another location and he helped me get a storage unit and return the trailer to this location to avoid late fees.

Anthony L. le

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Le client n'a pas laissé de commentaire.

Mitchell C. le

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Le client n'a pas laissé de commentaire.

Sara C. le

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Le client n'a pas laissé de commentaire.

Cindy R. le

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Le client n'a pas laissé de commentaire.

dexter s. le

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Best location to find car trailers and parts to hookup. Just make sure you double check everything before you leave

John H. le

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After driving an hour for my 2:00 appointment, I was told my parts were not in yet. Never a call to let me know. I had a trailer to pick up at 4:30 that day. As it turned out, the parts came in at noon and were not logged in yet. Could have been a disaster for me though. The wiring was installed inside the hatchback underneath the spare tire compartment of my Subaru Outback rather than mounted on the frame outside. A bit of an inconvenience. It all worked out ok for the most part but was not happy with the customer service or installation.

David C. le

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Very friendly and helpful staff

Max G. le

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Le client n'a pas laissé de commentaire.

Jason G. le

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I reserved on the website and there was not a way to change how long I needed the truck. After I had reserved it, it told me I only had it for four hours. As a result, I went in and talked to the employee and he needed the truck back in 4 hours so upgraded me to the next size at no charge which was wonderful customer service but it could have been avoided if there was a place to tell you long the customer needs the truck.

Charles P. le

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Le client n'a pas laissé de commentaire.

Amy H. le

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I originally ordered from the north location due to location convenience. My reservation was switched to a South location. When I arrived to pick up trailer, it was the wrong trailer and was told I would have to go to Nixa to pick one up. That was absolutely unacceptable and not possible. I live north of Willard. I was already late to my destination where I needed the trailer due to the issues with location change and wrong trailer. Fortunately, a trailer like I reserved happened to pull in for return. I was then told I HAD to take trailer back to South location, which is almost an hour drive for me, which is why I chose the north location. With both locations being Uhaul stores, it should have been handled where an employee should have taken the correct trailer to my chosen location and I should have been able to drop off at chosen location. I will not recommend Uhaul to anyone else. That was nothing but frustration from Thursday to Saturday!

Neal O. le

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Le client n'a pas laissé de commentaire.

steve b. le

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How do I rate this? The location I was supposed to return to doesn’t even exist. I called the number which was disconnected. I looked at mapquest and it shows 5 locations in Republic Mo. of course these didn’t exist either. Called the store in Springfield and they verified the republic stores did not exist. So kudos to the store and a big fat zero rating for uhaul itself.

Michael c. le

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Le client n'a pas laissé de commentaire.

Cornelius F. le

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When we picked up the truck was good! When we to drop it off the young man was u owe $118 and we said no he was rude and covered it by well let’s go see then was like oh I see ok it’s $44! Treated us like we was stupid!

Michael M. le

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Le client n'a pas laissé de commentaire.

Kristin S. le

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I would like to comment on the excellent service Kenneth in Springfield, Missouri Campbell Avenue location gave us when we rented our truck and trailer to move 1400 miles across the country. Moving is a stressful time for anyone. Kenneth was calm at all times. He answered all of our questions and assured us that U Haul would be there for us from the beginning to the end. We also had great service at our drop off location in Tuscon at the Golf Links location. We had an awful experience from a certain company that rhymes with Shirts...so we are grateful for our positive experience with this company.

Jesse S. le

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Le client n'a pas laissé de commentaire.

Kevin B. le

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Everyone is very helpful and friendly.

Charles S. le

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Le client n'a pas laissé de commentaire.

Kevin B. le

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Le client n'a pas laissé de commentaire.

Joshua H. le

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Le client n'a pas laissé de commentaire.

Brian S. le

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Dont make more reservations then you have trucks for my reservation was bumped at one location on a holiday weekend the day before my move was asked to go 22 out of way from my perferrd pick up this is piss poor customer service in my opinion then when i droped the drop back up the employee was rude i have been a long time customer of u haul dont think i will be back

Joanna H. le

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There was a bit of a wait when I arrived for my slotted time. Customer service was nice though

Dane B. le

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Le client n'a pas laissé de commentaire.

Bryan W. le

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Le client n'a pas laissé de commentaire.

RYAN F. le

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Le client n'a pas laissé de commentaire.

LENORD M. le

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Le client n'a pas laissé de commentaire.

Morgana M. le

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Le client n'a pas laissé de commentaire.

MACEY H. le

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Le client n'a pas laissé de commentaire.

Marcal E. le

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Le client n'a pas laissé de commentaire.

Jeff B. le

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Le client n'a pas laissé de commentaire.

Stephen U. le

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Le client n'a pas laissé de commentaire.

david d. le

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Le client n'a pas laissé de commentaire.

John B. le

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Le client n'a pas laissé de commentaire.

Brian W. le

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The hitch pin that was installed is a defective product, it fell apart when installed , the staff reassembled the spring loaded pin and reinstalled the roll pin that fell out . Upon our drive to return the trailer , the entire hitch pin fell out and the trailer hit the back of the car causing damage to the car. Filed an insurance claim with my carrier . Please call me if you like , otherwise your service and staff were great ??

Kevin H. le

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Le client n'a pas laissé de commentaire.

JOHN B. le

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Le client n'a pas laissé de commentaire.

Kevin W. le

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Le client n'a pas laissé de commentaire.

kim c. le

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Le client n'a pas laissé de commentaire.

Andrew B. le

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Le client n'a pas laissé de commentaire.

Cathy A. le

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Very professional staff. Easy reservation and check in!!

Sonja F. le

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My only issue is that the unit had a leak and some of my belongings got wet and ruined

Barbara B. le

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Great service. See you again on May 15th!

Bradley F. le

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Very helpful and friendly staff. Well organized facility.

Bradley F. le

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Very helpful and friendly.

Jonathan M. le

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Bailey was absolutely incredible to work with. I was very impressed with her helpfulness and willingness to accommodate our needs. She is upper management material

David V. le

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The guys were very helpful and very friendly! Yes I would recommend them to anyone! I couldn’t of asked for a better experience all the way from Anthem, Arizona to Springfield, Missouri.

KEVEN R. le

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The roof leaked and some of my things were ruined and moldyw

Lacey W. le

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Great Experience all around

scarlet r. le

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Poor customer service, numerous phone calls with everyone quoting different rules and policies. was told I would only pay a 1 time fee for ubox trailer and was charged for multiple days, service lied

BECKY G. le

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I rented a storage unit there and was not given clear instructions of where it was located. Had to go back to the office for further directions. The personnel were not very helpful & were indifferen.

richard p. le

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Very helpful in scheduling delivery in advance from cross country and called numerous times to keep me updated. Ubox was delivered on time and no damage to contents.

Garrett R. le

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The employees were very friendly and went out of their way to help me.

Barry M. le

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No comment

thomas h. le

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The entire staff was helpful, responded quickly to questions and was both friendly and efficient

Marian S. le

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They delivered and picked up u-boxes to me 80 miles from Springfield. The young lady contacted me by text. I was able to communicate directly to schedule. Service was perfect!!

Melinda Y. le

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We were thrilled with Bailey! She did an amazing job getting the UHaul Box to us & promptly getting it picked up when emptied! She did a wonderful job communicating with us so we knew exactly when her

wendy h. le

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Great service!

wendy h. le

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Great service!

Holly B. le

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This is the second time I've used your u boxs to move. I had excellent service from both crystal in Boise & Baily in Springfield! Great gals to work with! Thanks!!!

Cheryl B. le

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Access to the unit was absolutely horrendous. Workers are great, management is non-responsive. Would never deal with again.

ANGELA B. le

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I have had a horrible experience from the beginning. Jacob was extremely rude. I called the 800 number and made a complaint. The said someone would be contacting me within 3 days. Still hasn't happen

Dennis F. le

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Bailey was extremely helpful! She went out of her way to make things work. The entire Uhaul experience was really good. Everything was on time and the contractors helpful. Thanks, Bailey!!

Saina P. le

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Thank you.

Virginia S. le

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Delivery was speedy and bailey was terrific. thanks

ANNE M. le

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Everything I moved out had mold and mildew on it. I didn't see an obvious leak but it was damp enough to grow the mildew. The staff was not particularly helpful but the manager was very helpful.

Deborah S. le

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Well done by all!