Customer Reviews for U-Haul Moving & Storage at S Orange Ave

5 170 évaluations

3500 S Orange Ave   Orlando, FL 32806
(Orange Ave 2 miles south of Michigan Ave)

(407) 240-9999

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(407) 240-9999

3500 S Orange Ave
Orlando, FL 32806
(Orange Ave 2 miles south of Michigan Ave)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • habla español

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

The prices on the rental units should be reduced. It is a bit pricey.

Sabine D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jose H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHIRLEY H. 
Évaluation :
1

Know the sizes of boxes for the glass and plate box. Made a purchase for 3 that was not the right size for the boxes the associate gave me. That was a wasted 60 $

MONIQUE T. 
Évaluation :
5

Not sure, I have no complaints at all. I'll be back to the location and I highly recommend.

Cary W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARY V. 
Évaluation :
3

Trailer was dirty - dust, nails, chunks of woods, etc. it has not been swept.

LENNELL D. 
Évaluation :
5

All went smoothly

WILLIAM F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

william M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph D. 
Évaluation :
5

Very professional staff members. Quite knowledgeable.

Eli C.  |  Premières impressions 
Évaluation :
5

The general manager was extremely friendly and helpful, and because of him alone I would recommend U-Haul to a friend or family member.

DANIEL W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTONIO O. 
Évaluation :
2

Don't give all your trucks to Fed X and Ups. At least that what the guys behind the counter kept saying that's the problem.

CHRISTOPHER G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Carlos M.  |  Expérience générale 
Évaluation :
2

The customer representative there was horrible my sister called me because she dropped a U-Haul off he told her he waited two seconds long enough so he's gonna go ahead and charge for full price for the gas tank but when we received a truck it was at half a tank and the lady forgot to update the system in the gym I wasn't ready to even accommodate us with the pictures and everything but the manager stepped in and I guess he said it

LUBENS B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTHONY N. 
Évaluation :
3

Make sure the vehicle has been washed on the outside as well as clean on the inside

Bradley S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Courtney V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keane Q. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIE F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Noah N. 
Évaluation :
5

Great service.

EDWIN T. 
Évaluation :
4

Have a person in place for when you return equipment

Alfredo B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ROBERT C. 
Évaluation :
5

Flashing neon lights. Stating, did you leave anything in the back of the truck?

CARL B. 
Évaluation :
2

the return process AFTER hours was horrible. The bed of the van was not swept out.

CRYSTAL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Latoya A.  |  Premières impressions 
Évaluation :
5

Attention excelent

JEAN B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARK A. 
Évaluation :
5

Best team best service the truck Excellent Thank you very much U-Haul…

CAMILO P. 
Évaluation :
5

Excellent service à la clientèle.

JEFFREY J. 
Évaluation :
5

When you clean the trucks do not use so much water. All my boxes were ruined because of the water they used to flush the water out.

LATRISH B. 
Évaluation :
1

First and foremost, staff never answers the phone. Secondly, I had an issue with the general manager. He was not only rude but doesn't care and it shows by his staff never answering the phone. I will probably never use U-Haul again.Surely not orange avenue.

Christopher W.  |  Expérience générale 
Évaluation :
4

I was there for 2 and a half years no problems

Jacqueline M.  |  Expérience générale 
Évaluation :
2

The staff did not seem to care about the customers at all. All the equipment I reserved and paid for was unavailable when I went to pick up the truck and they basically said "too bad so sad". Also the trucks gas was on empty when I received it as well as the right brake/turning light was out. And this is all on top of the fact that they switched my CONFIRMED reservation of a 15' truck to a 20' truck without telling me. It had just been changed when I went to check in, and I was in able to change back because they didn't have any more available. The staff seemed to be annoyed that I asked for a refund of the dollies (that I had reserved and paid for) since they didn't have any to give me and further annoyed that I asked for something in writing stating I didn't receive them so the dropoff location wouldn't think I stole them. To make the customer experience better, this location needs better customer service and to fix their reservation methods so customers actually receive what they reserved and paid for.

Darius M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Geneva M. 
Évaluation :
3

At first inspection, the trailer appeared clean. The floor of the trailer was covered in a fine black power like a printer or copier toner powder. It stuck the bottoms of our shoes and tracked into the house before we realized what was happening. We had to spot clean several rooms in the house and hose out and wipe out the trailer before we could load it. This added several hours to our move and was a disappointing activity

JEANNIE V. 
Évaluation :
1

I was charged four times for a car dolly from this location. All four charges are not what's shown on my receipt. I'm sorry extremely upset about this cause now I have to call my bank and report fraud on you're company and this location

TIMOTHY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jordan K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETH W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Travis T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MANUEL P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

EZEKIEL V. 
Évaluation :
5

The agent who serviced us was very courteous and stood under the rain for a while to help us attach the trailer to the truck

MAJED S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SUZANNE LEE F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARL ARTHUR T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENEIMA MARINA V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Santos M. 
Évaluation :
2

shouldnt take 90-120 minutes to rent a trailer

GRIFFIN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rachelle A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN G. 
Évaluation :
5

I couldn't find the key return box . It was dark outside and was looking for an orange drop box like the one pictured on your website. So I had to just lock them inside the truck . Sorry for any inconvenience but I thought that was a better alternative to leaving the truck unlocked. Merci

IAN K. 
Évaluation :
5

The truck was amazing. Not one problem in 2000 miles.

Christopher M. 
Évaluation :
4

My only issue was that the appliance dolly I signed up to rent wasn't actually available. This wasn't brought to my attention until the morning of my truck rental.

ZACHARY B. 
Évaluation :
2

However, upon arrival no one acknowledged my presence. Thankfully Alex showed up. Alex was very informative and patient.

Erica F. 
Évaluation :
2

Upon checking in a few months ago the person who stated he was a manager was so rude to me. I had already filled out everything online and when I Arrived was told I need the name of another person. I don't have one. I'm 100 % solo in my life. He was such a jerk about it and yep old me I can't rent here which would have left me stranded with a few belongings. So I made up a name and he said see that's no so hard is it? There's a lot more to it but I'm sure I'm running out of space. I know that we are in a world of being short staffed but respect and courtesy go both ways

Angel D.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Betty B.  |  Expérience générale 
Évaluation :
5

Good serviceb

IRMA A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

INA F. 
Évaluation :
5

The staff are fantastic. Kyle was especially awesome. I am very happy with my experience.

John D.  |  Expérience générale 
Évaluation :
4

very informative and would use again

SCOTT W. 
Évaluation :
3

Offer trucks at a lower rate like other locations and inspect trucks DURING Business hours. I accidentally left a cart in the back. There was no notification that I forgot it and when i returned the next morning, the associate hady cart in his car instead of inside the facility.

ASHLEY B. 
Évaluation :
5

Easy and fast service

ANNETTE N. 
Évaluation :
5

Melody was very friendly and helpful. I love this location. -Nick

Nicholas C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JODI S. 
Évaluation :
5

All good

TIMOTHY R. 
Évaluation :
2

How about explaining that someone using their CashApp debit card, which by the way links to an actual checking account through Sutton Bank, is treated like a prepay card. Your inept employees at this location failed to tell me about this and that I would sustain a hold on my funds for now 3+ days. Your team's mishandling (at best) of information has caused me to go without food for several days. Thanks. I will NOT be recommending nor using U-haul for future moves.

Mark B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

REYNALDO O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emiliano G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTHONIEL S. 
Évaluation :
5

Excelente 👌

ernesto L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUNIOR P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AHSAN S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RICARDO M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Taquisha C.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHN D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CATINA M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Toja B.  |  Premières impressions 
Évaluation :
5

Nothing to improve! I enjoyed my experience but y'all gotta get those gnats out of the building before they eat those sweet ladies alive!

Jennifer K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Josue V. 
Évaluation :
4

none

Florence C. 
Évaluation :
4

Kyle has wonderful and pleasant customer service skills. He is the reason my experience was above average as this location was overbooked but he resolved the issue with professionalism.

JESSICA J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Serghei S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN D. 
Évaluation :
3

To be honest i was a lil upset because online the way you guys label your storage. I had a 1st floor storage Upper level its says not understanding that it meant 2nd floor UPSTAIRS. I had already had a rough day with the Uhaul drinking up so much gas for a 3 1/2 Hour drive spending 110 $just in gas and receiving the truck on Empty and all the credit me for gas was 46 $something wrong. But the Asst. Manager their was Awesome great customer service, and patience made me feel at easy after a hectic day. I would say he was the M. V. P for me yesterday. Merci

Angela D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ESTHER M. 
Évaluation :
5

Shaquille and Kyle were excellent to work with. They both went above and beyond to be helpful. Moving can be an extremely stressful time and I can't say enough positive praise toward either of these gentlemen!

eric S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daryl M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gabriela A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ute W. 
Évaluation :
5

Always very professional and efficient. I have never had any problem with this location and have always come back and always will!!! I highly recommend this store and all the excellent employees and Awesome Owner Alex! They are the BEST! Thank you Alex, Shakeal, sp?, and Kyle. You saved my life!!! Very much appreciate all of you! Thanks

BONNIE P. 
Évaluation :
5

Show customer how to use U-Haul app.

Dave A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christiane C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juan M. 
Évaluation :
4

The plastic curtain where we load or upload merchandise is very annoying, there should be a something to hold it open when we are working. Also the platform to load or upload is much higher the the UHaul, that difference in hight plus the plastic curtain in our way makes it difficult and dangerous to work.

Christiane C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Crystal R. 
Évaluation :
5

Really like the people at this location. Friendly, helpful. Even gave me a ride home in the rain. No improvement needed.

Trixie B. 
Évaluation :
3

Check in crew was rather in experienced. I had to explain to the girls how the mileage billing is worked. Team needs more training.

MICHAEL R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Davin L. 
Évaluation :
1

Neither the app nor the website would work to check my truck in, it had to be manually checked in. Last night when I went to pick up my first truck at another location it wasn't even there and it caused me to miss out on a lot of moving help that I had lined up... and then a day of work today. I am very disappointed in this company, not this store in particular, but the company overall for letting something like this happen.

DAVID W. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

JUDSON D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FERNANDO O.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Nastasia F. 
Évaluation :
1

Didn't have the truck that I had reserved, had to give me a new one, didn't have the proper trailer dolly for it, spent like 2 hours trying to find a trailer with lights that worked, dolly ended up causing damage to my vehicle. Filed a claim with RepWest and they are very unhelpful.

Jackson H. 
Évaluation :
4

The truck smelled like someone smoked in it. The guy had just returned it soI watchedand waited there. They put airin the tiresbit nevercleaned the inside. So yes it was dirty but nottereiblh dirty just enough to make a 2 hr trip to acksonville uncomfortable. The truck has over 92 000 miles on it and the seat was uncomfortable too. But the people were friendly .

Rita R. 
Évaluation :
5

Everything went as well as possible. Thank you

John D.  |  Premières impressions 
Évaluation :
5

Have someone at the location answer the phone for questions rather than being routed to the main line. Overall things went well. We have used this location a few times.

Velda C. 
Évaluation :
5

Done well boss

EDMOND L.  |  Premières impressions 
Évaluation :
5

Hice una recerbacion una semana antes.Cuando llego el dia que llegue al lugar no era lo que habia recerbado.Tres dias para poder baciar el camion a la verdad que fue un dolor de cabeza.Y a un asi no resolvi co ellos.Un amigo me tubo que prestal si garage.

Jacqueline R.  |  Expérience générale 
Évaluation :
4

One wheel bearing ran noticeably warmer than the other bearings. No failure, no serious concerns, but this one item could have been better. U-Haul has vastly improved since the last time I used them. The clean in bag moving pads and the extension on the trailer wiring harness are excellent.

THOMAS T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAYMOND R. 
Évaluation :
4

The team was quite, but got the task done quick and got me out super fast. They got me the information I needed and I was on my way. They were easy to work with and I would return to this location if needed.

MEGAN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KAMAR T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SALOMY D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Korin P.  |  Premières impressions 
Évaluation :
1

I reserved a unit online. When I arrived I was informed I needed to add additional names and phone numbers to my reservation per unsullied policy. I didn't have a name so the person checking me in said well that's fine we can just cancel this reservation then. I kept telling him I don't have anyone and he said come on everyone has someone. A mom a dad? My parents are deceased and I have no siblings. I do not have anyone that I can put down: your website needs to be clear that you need this info. I ended up making up a name and phone number just to get this guy to back off. It literally almost left me stranded with no where to store my stuff. Yep his was a very stressful and humiliating day xperiemce. No help at all from your manager just a give me a name or we will cancel this reservation.

Angel D.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael R.  |  Premières impressions 
Évaluation :
3

No elevator in the storage area..

Flora V.  |  Premières impressions 
Évaluation :
4

All the staff seemed decent but very over worked at the moment making them seem unable to provide quality service to those walking in.

Sean O.  |  Premières impressions 
Évaluation :
5

I t was good

James B.  |  Premières impressions 
Évaluation :
5

It was a really nice place and the staff was very friendly and helpful.

AARON U.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christina T.  |  Premières impressions 
Évaluation :
5

Alex Medina was very helpful and went above and beyond to make my experience very enjoyable. It helped me to ease my mind. I'm thankful for people like Alex who did everything to help me and my family 

daniel s.  |  Premières impressions 
Évaluation :
5

Especially in these times of pandemic Andrew was super helpful! 5 stars for customer service. The facility itself is well maintained.

Devendra S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kevin M.  |  Premières impressions 
Évaluation :
5

So nice the young ladies and Manager.. Very accomidating made sure I found a unit that I was comfortable with and she helped me really above and beyond regardless if it's her job.

Sean H.  |  Premières impressions 
Évaluation :
5

Great service and customer support

James D.  |  Premières impressions 
Évaluation :
5

Travis provides excellent customer service and performed my move-in over the phone with no issues. I highly recommend U-Haul at South Orange Avenue, Orlando!

ariel b.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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