I was told my original reservation was not available; I agreed to a different pick up time and the change was never made. When I went to pick up the reservation (I thought I had) there was no truck for me. Fortunately someone returned the truck (I needed) right before I left. The night staff was unfriendly, not welcoming, like they are there just to do a job. No smiles, no hello, no may I help you. When I arrived to return the truck and started to walk inside I was stopped by a person waving his arms, smoking a cigarette. He told me to wait outside, â€œthere's someone already there.â€ He did not identify himself in any way, again, no greeting of any kind. He checked-in the truck and did not say â€œthank youâ€ or anything else. I asked for a receipt and he just pointed to the door and said, â€œit's printing inside, someone will get it for you.â€ I will not be recommending this place to my friends and family. I would rather pay more than return here.Eusebio I.
Customer Reviews for U-Haul Moving & Storage at S Orange Ave
Pour nous contacter
Orlando, FL 32806
(Orange Ave 2 miles south of Michigan Ave)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
- habla español
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Make sure the employee checks that the trailer is empty before unhooking it. I was dumped on the ground when I was getting something from the trailer. I was not seriously hjrt but could have been.Karen S.
Le client n'a pas laissé de commentaire.Gareth M.
Le client n'a pas laissé de commentaire.Michele R.
Jose Moreno was the agent we spoke with. He is very professional, polite and courteous. Always had a smile on his face. He is a credit to your company.kimberly J.
I think this location is one of the best! The person in front of me was having trouble understanding how the "credit card hold" worked. I was so very impressed at how patient the U-Haul Employee was. I assume he was a manager but I really don't know. It was the end of the day and it had been a long day. His patience was amazing! I am so happy this is my local U-Haul Location!Mark B.
Le client n'a pas laissé de commentaire.Carl H.
Le client n'a pas laissé de commentaire.Jalynn R.
Jose Morano was extremely professionalJulie F.
Very well run businessâ€¦..greet their customers immediatelyâ€¦the whole team.works diligently to make sure everything is handled quickly and the customer is firstAl S.
Highly recommend location located on Orange Ave Orlando 32806CARAN M.
Le client n'a pas laissé de commentaire.Alcimar F.
The gas gauge in my truck was not accurate. When I left Uhaul , the gauge read 1/2 full. I drove 77 miles and figured that the truck probably got 15 MPG. When I got to the gas station the gauge read 1/4 and I put in 6 gallons of gas which should have brought the gauge back to where I started. Instead, the gauge went up to almost 3/4 full ! I feel a bit cheated.Edwin S.
Le client n'a pas laissé de commentaire.Ollen G.
The availability of checking in with your cell phone is super handy. The first time was a little bit of a challenge, but second time was a breeze.Cynthia H.
Le client n'a pas laissé de commentaire.anna L.
Le client n'a pas laissé de commentaire.Ariel L.
Le client n'a pas laissé de commentaire.Nathan T.
The service was incredible and move fabulous. All my belongings came exactly as I had placed. Everything is in excellent condition. U Haul U box is awesome. The best. Thanks.Kumar N.
U-Haul on Orange avenue ,in Orlando was clean and well organized. and the nicest people that helped me with my rental. They explained everything to me about the truck any damages that was already on there they went way above helping me, and I really appreciate that . Thank you: Mr Moreno and your team of employees. A very pleased customerGeorgia L.
I am in the hospital with for 3 weeks and the manager called me after I called several times to update them that I was stuck there, he was very disrespectful and screaming curse words in my ear(I have the recording) but I was explained that I had no way to bring it if I was in the hospital and he says "BRING THE FUCKING TRUCK BACK YOU HAD IT FOR A MONTH ALREADY " Then he tells me he called the cops on me like it was my fault I knew I was going to get rushed to emergency room while I was moving.... I use uhaul all the time and They are usually pretty good but this location was by far the WORSE EXPERIENCE EVER..... and I will neverrrrrrrr use them againSHARDAE J.
Thank you for helping me. You had truck ready for me to go.james S.
Le client n'a pas laissé de commentaire.Luis S.
Le client n'a pas laissé de commentaire.Zachary J.
Le client n'a pas laissé de commentaire.Paula T.
Pick up was pretty straight forward but the return? The process of pulling the truck into the â€œreturn equipmentâ€ line and â€œleave the keys in the truckâ€ part seemed easy enough but getting a receipt took 3 days and more than 3 hours of collective phone time. My rental return was sitting as checked in but not closed out. I spoke to 4-5 people and everyone said the reason was something different with a customer service agent even calling the location manager and them saying they would process it momentarily..I waited two more days after this. The last agent I spoke to seemed to be able to just go in and close it himself. All in all, it took way more effort than it should have to get a receipt for a truck I returned and they just had sitting on their lot.Michelle Z.
Le client n'a pas laissé de commentaire.Antonio A.
Very long line to get the vehicle, but the staff were doing their best to manage it!Alyse S.
Le client n'a pas laissé de commentaire.Mike F.
This location is run by young men with the â€œgo getter mentalityâ€! They are very friendly & offer to help in any way they can! What a breath of fresh air on a stressful moving day! Highly recommended & thank you for your excellent services. â€¼ï¸Sandra S.
Le client n'a pas laissé de commentaire.Toni M.
There was a female employee with a bad attitude and swore at us. She should be fired.Cheyenne B.
They're roaches in the vanEvangelick C.
Le client n'a pas laissé de commentaire.Kimberly E.
Le client n'a pas laissé de commentaire.Julie S.
I had a good experience till I lost my papers but I got them back and they were helpfulJason M.
The guy who Was helping me made me feel dumb for asking questions and made me feel stupid. I had a few more questions but chose not to ask cause you could tell he was annoyed with me. They also told me the tank was 5/8 and I filled it up to 3/4 before drop off at winter garden, and I had to pay for fuel.Erin M.
Le client n'a pas laissé de commentaire.Lazaro D.
Le client n'a pas laissé de commentaire.stella B.
Le client n'a pas laissé de commentaire.Emilio L.
Le client n'a pas laissé de commentaire.brooklyn S.
Use less that applied miles, not refunded.Jessie C.
As a team in this location, they are very helpful and a pleasure doing business with them. 👍Noemi H.
Gas level was lower than what showed on contract when dropping off I stated this I was told to upload a photo to dispute the level of gas . I didn't have time to do that on moving day . I don't know 路â€â™‚ï¸Richard P.
Nice service thanks to your staff.Jorge O D.
This is probably the best UHaul location I've ever been to. Everyone was very helpful and friendly. Everything was quick and easy, they didn't make any issues for me or give me attitude.Rachael P.
Employee was great and good experience. Thank you1Ricardo M.
Le client n'a pas laissé de commentaire.rudolph G.
Le client n'a pas laissé de commentaire.Larry S.
Always great service.Wiliam F.
Un excelente servicioAngel S.
Le client n'a pas laissé de commentaire.Lizbeth R.
Alex was great.Wiliam F.
Le client n'a pas laissé de commentaire.Ramzan G.
Le client n'a pas laissé de commentaire.Bianca D.
Le client n'a pas laissé de commentaire.Alex S.
Le client n'a pas laissé de commentaire.David P.
Le client n'a pas laissé de commentaire.Elizabeth W.
Your website is by far the worst website ever. Took me 2 mins on the phone, that took 30 mins the website. All these up sales are so dumb. I just needed a Truck for a Few hours. Stop making everything computer automated. Humans are better and employees are good. You're corporate people like every other big companies, complete jokes. Soon your company will suck even more and you will start to loose a ton of business if you continue down this path.Kyle S.
None, excellent service.Noemi H.
Very helpful staff.Chris S.
U-haul smelled like machine oil and serious B/O. The website instructions were lackluster, but luckily an employee was there to show us how you had to man handle the lock to open it. Otherwise we would have been trapped, even after entering the correct code.Andrew V.
Le client n'a pas laissé de commentaire.ANGELLE R.
Le client n'a pas laissé de commentaire.Jorge D.
Le client n'a pas laissé de commentaire.Jorge D.
Le client n'a pas laissé de commentaire.dylan M.
Did not have dollys when I got there. Charged me a fee for not folding 2 blankets and I thought I was doing them a favor dropping off early, apparently there's a â€œconvenience feeâ€ for that. A fee for everything. I think it's ridiculous I'm charged $45 for not folding a blanket. How many fees can you fit on an invoice? The guy who checked me out was new and didn't seem to be trained whatsoever. You guys can easily fix these minor issues with some training.Fadi A.
Le client n'a pas laissé de commentaire.JuanLuis A.
Le client n'a pas laissé de commentaire.Cesar R.
Windshield wipers needed to be replacedRami O.
Excellent customer service during pick up and drop off.Mary V.
make sure future customers are aware that when the boxes arrive from west coast to east. That the heavy vinyl covering the uboxes will not be there and to go out and purchase tarps in case of rain.Michael J.
Everything was good and the staff was very friendly and helpful.Veronica G. | Premières impressions
Everyone was so awesome. I rented a car dolly, and they hooked it up for me. When I returned it, I didn't even have to get out of the truck. That's service! Thanks guys!david G.
Le client n'a pas laissé de commentaire.Annette A. | Premières impressions
Le client n'a pas laissé de commentaire.Donald J.
Staff was rude.Daviney H.
Make sure that the gas tank is at least on a quarter of a tank when customers pick it up. I had to stop and get gas right after I left U haul.Valerria A.
Le client n'a pas laissé de commentaire.Jesus A.
Le client n'a pas laissé de commentaire.Joric S.
The man checking out the truck to me was very knowledgeable, efficient and polite. Use of my smart phone to inspect the truck / upload pictures caused me some confusion but the U-Haul man helped me oput and all was ok. Thank you very much.john S.
La cabina tenÃa mal olor.Juan N.
Let the costumer know when they rent that we only have an hour from ordered pick up time to pick up the uhaulZachary F.
Le client n'a pas laissé de commentaire.Brachari H.
I left my dads dolly in the truckRoselyn P.
The person checking me in in the individual checking the vehicle upon return were both extremely professional. They were efficient and extremely helpful during the entire process. The check in and returns were easy with the employees being extremely attentive and helpful. This has to be the best location in Orlando to rent a truck or trailer. Their inventory and staff are both top notch.David B.
The rep who answered the phone and took my rental information was very friendly and professional. Walking me through the process and made it simple and easy.emil P.
Le client n'a pas laissé de commentaire.JAMES B.
Le client n'a pas laissé de commentaire.Jan A.
Le client n'a pas laissé de commentaire.Maria O. | Premières impressions
Le client n'a pas laissé de commentaire.Luz Nereida M.
Just keep up the great Customer Service !!! You guys are Awesome and Friendly to your Customers. It was my pleasure to write this Comment. Thank you, again !!!MALCOLM B.
Le client n'a pas laissé de commentaire.Dairy G.
Have more staff. The guys on duty were great.Daniel T.
Le client n'a pas laissé de commentaire.RICHARD C.
Fast & easy to rent.Florence C.
U-haul needs better trucks, Doing a cross country Tow from Orlando to Tacoma, Was a bit scary! The stirring wheel, Tires was a bit shaky, I felt like the aliment was off on the vehicle. I kept on being pulled to another direction. The high beams was to low, windshield wipers broken, was not replaced before renting truck out. The battery went out, the radio would not turn off so the battery went out. I was not please about this rental. for the amount of money that was spent. When towing I would recommended using a 4X4 truck. using a U-haul was not helpful.Michelle C.
Le client n'a pas laissé de commentaire.Craig D.
General manager was very professional providing a quick check in.Robert H.
Great customer service and rental truck was clean and disinfected.Alfredo B.
Better communication especially when someone is planning on moving out there belongings make sure you close their account accordinglyKiara W. | Expérience générale
Le client n'a pas laissé de commentaire.James A.
Le client n'a pas laissé de commentaire.Michelle O. | Premières impressions
Le client n'a pas laissé de commentaire.CHARNIQUE D. | Expérience générale
Le client n'a pas laissé de commentaire.Chayanne R. | Expérience générale
Le client n'a pas laissé de commentaire.Carlos M. | Expérience générale
Le client n'a pas laissé de commentaire.annette j. | Premières impressions
Le client n'a pas laissé de commentaire.Ivette W. | Expérience générale
Every member of staff was pleasant and helpful was a very good experience.Melinda A. | Expérience générale
Kyle was helpful and switched my unit but there were multiple homeless people very sketchy LIVING inside the units it felt extremely unsafe and it was my last resort as I am moving to Chicago so I felt stuck in a scary situation. Also had to manually move an entire truck through a different garage as the door was broken. All in all the worst moving experience I've ever hadGeorgia H. | Premières impressions
Le client n'a pas laissé de commentaire.Ana G. | Premières impressions
I had been routed to three centers before we made it to your center. I was more than irritated. To add the truck I reserved was broken. Also the system crashed!!! BUT, my irritation changed quickly due directly to the friendly and knowledgeable team. Your team lead was AMAZING that day!!!!!Kimberly R. | Premières impressions
Le client n'a pas laissé de commentaire.DALING OCTA E. | Expérience générale
EVERYTHING ABSOLUTELY BRILLIANT! SHAQUIELLE!!! BRAVO!!! SUPER STAR SERVICE!! ALEX!!! GRATITUDE AND APPRECIATION!!!Frank S. | Premières impressions
The staff at the facility were amazing but when I booked this on the phone to your main phone number. I said I wanted to store a washer and dryer and flooring. I was not told it would be a second level 5 feet off the ground. Also how do you expect people to get their itmes up on to a loading dock from the street level with no other entrance to get in?JOhn P. | Premières impressions
I would have preferred to all at one level.Glenn W. | Premières impressions
The whole experience was great the staff are very nice and professional! I will definitely be using this location my next move!Latoya A. | Expérience générale
The loading dock needs a lift to allow for easy transfer from vehicle to facility. Also, the lights cut off while accessing unit.erica f. | Expérience générale
Loading and unloading was not good but like the customer serviceNicole C. | Expérience générale
The representative Shaquille was great however the experience with the storage rental was horrible. I reserved a storage on 10/26/21 to get there with all of my things on 12/01/21 to not having the reserved storage available and no other storage units available. The representative found me a storage unit after 30 minutes of searching that was smaller than the space I needed. All of my things didn't fit so I have things I have to find some other place to put them. The store unit looks horrible patched up and it doesn't even have a net to cover the top and protect my things. This was a inconvenience to me and my movers.Ebony C. | Premières impressions
Kyle was absolutely outstanding. I needed space and a truck on short notice, and it was an emotional situation. Kyle was very kind and positive and distracted me from my situation. Everything was simple and clear. Great bright facility and easy to access. I'm very pleased and grateful.ANNA H. | Premières impressions
The prices on the rental units should be reduced. It is a bit pricey.Sabine D. | Expérience générale
Very professional staff members. Quite knowledgeable.Eli C. | Premières impressions
Le client n'a pas laissé de commentaire.Carlos M. | Expérience générale
Le client n'a pas laissé de commentaire.Latoya A. | Premières impressions
First and foremost, staff never answers the phone. Secondly, I had an issue with the general manager. He was not only rude but doesn't care and it shows by his staff never answering the phone. I will probably never use U-Haul again.Surely not orange avenue.Christopher W. | Expérience générale
I was there for 2 and a half years no problemsJacqueline M. | Expérience générale
Le client n'a pas laissé de commentaire.Travis T. | Premières impressions
Upon checking in a few months ago the person who stated he was a manager was so rude to me. I had already filled out everything online and when I Arrived was told I need the name of another person. I don't have one. I'm 100 % solo in my life. He was such a jerk about it and yep old me I can't rent here which would have left me stranded with a few belongings. So I made up a name and he said see that's no so hard is it? There's a lot more to it but I'm sure I'm running out of space. I know that we are in a world of being short staffed but respect and courtesy go both waysAngel D. | Expérience générale
Le client n'a pas laissé de commentaire.Betty B. | Expérience générale
The staff are fantastic. Kyle was especially awesome. I am very happy with my experience.John D. | Expérience générale
Le client n'a pas laissé de commentaire.Emiliano G. | Expérience générale
Le client n'a pas laissé de commentaire.JUNIOR P. | Premières impressions
Le client n'a pas laissé de commentaire.Taquisha C. | Premières impressions
Le client n'a pas laissé de commentaire.Toja B. | Premières impressions
To be honest i was a lil upset because online the way you guys label your storage. I had a 1st floor storage Upper level its says not understanding that it meant 2nd floor UPSTAIRS. I had already had a rough day with the Uhaul drinking up so much gas for a 3 1/2 Hour drive spending $110 just in gas and receiving the truck on Empty and all the credit me for gas was $46 something wrong. But the Asst. Manager their was Awesome great customer service, and patience made me feel at easy after a hectic day. I would say he was the M. V. P for me yesterday. MerciAngela D. | Premières impressions
The plastic curtain where we load or upload merchandise is very annoying, there should be a something to hold it open when we are working. Also the platform to load or upload is much higher the the UHaul, that difference in hight plus the plastic curtain in our way makes it difficult and dangerous to work.Christiane C. | Expérience générale
Le client n'a pas laissé de commentaire.FERNANDO O. | Premières impressions
Everything went as well as possible. Thank youJohn D. | Premières impressions
Done well bossEDMOND L. | Premières impressions
Hice una recerbacion una semana antes.Cuando llego el dia que llegue al lugar no era lo que habia recerbado.Tres dias para poder baciar el camion a la verdad que fue un dolor de cabeza.Y a un asi no resolvi co ellos.Un amigo me tubo que prestal si garage.Jacqueline R. | Expérience générale
Le client n'a pas laissé de commentaire.Marcy V. | Expérience générale
Le client n'a pas laissé de commentaire.Korin P. | Premières impressions
Le client n'a pas laissé de commentaire.CHRISTIAN S. | Expérience générale
I reserved a unit online. When I arrived I was informed I needed to add additional names and phone numbers to my reservation per unsullied policy. I didn't have a name so the person checking me in said well that's fine we can just cancel this reservation then. I kept telling him I don't have anyone and he said come on everyone has someone. A mom a dad? My parents are deceased and I have no siblings. I do not have anyone that I can put down: your website needs to be clear that you need this info. I ended up making up a name and phone number just to get this guy to back off. It literally almost left me stranded with no where to store my stuff. Yep his was a very stressful and humiliating day xperiemce. No help at all from your manager just a give me a name or we will cancel this reservation.Angel D. | Premières impressions
Le client n'a pas laissé de commentaire.Nancy N. | Expérience générale
Le client n'a pas laissé de commentaire.Alicia H. | Expérience générale
Excellent experience. The only odd comment would be do you have someone actually living in their storage unit? His unit was close to mine, and he was always plugging in his radio or generator into the hallway wall socket. He had chairs set up inside his unit so he could eat his dinner, and had female friends over who would bang on the outside door, calling his name, and he would open the door to let them in. They sat in his unit with him late at night. Every morning, his unit would be locked and he would be gone. But every evening, his bike would be in the hallway, along with chairs and boxes. His appliances were plugged in and he was eating dinner and listening to music most evenings we were there. Maybe he's the night manager? If he is, a sign posted on his unit or nearby would be helpful so we aren't worried what he is doing could be viewed as suspicious or illegal. It was just an odd experience to see a man literally every time we were there after hours living out of his unit.Diana D. | Expérience générale
Le client n'a pas laissé de commentaire.Michael R. | Premières impressions
Le client n'a pas laissé de commentaire.FRANKIE Z. | Premières impressions
Le client n'a pas laissé de commentaire.Austin h. | Expérience générale
Tyler at the South orange location was so accommodating and helpful. Moving is a very stressful event and Tyler made it a bit easier. He was always available to help and made it easy for my family. I appreciate all of his help. Dana ButlerShawn B. | Expérience générale
Le client n'a pas laissé de commentaire.Arlethia W. | Expérience générale
this was the second time I used this location and I would use them again.Gregori T. | Expérience générale
Le client n'a pas laissé de commentaire.Arlethia W. | Premières impressions
If the would call back or answer the phone to answer questions are issues with the units, that would make me happy.MARISSA W. | Expérience générale
Le client n'a pas laissé de commentaire.Miguel R. | Premières impressions
I would recommend this one but I was unhappy with the service I received from Taylorsville NC.MARISSA W. | Premières impressions
Very happy with our service we receivedVincent D. | Premières impressions
Le client n'a pas laissé de commentaire.Adair B. | Premières impressions
No elevator in the storage area..Flora V. | Premières impressions
Le client n'a pas laissé de commentaire.MARGARET Z. | Expérience générale
All the staff seemed decent but very over worked at the moment making them seem unable to provide quality service to those walking in.Sean O. | Premières impressions
Should pro rate the storage units when you don't use the full month and the trucks should be worked on the one we had the front end was no good we were lucky we could stop.Brenda S. | Expérience générale
It's rare these days to receive good customer service, especially due to COVID-19 many of Us are in fear of dealing with normal day-to-day Activities, some just don't care to say the least. My experience with Alex and Kyle was very helpful, we laughed and cried(I did, you would too with those long-distance prices) and laughed again while still trying to give me the best deal.Esther F. | Premières impressions
I t was goodJames B. | Premières impressions
My experience was great only upset was getting truck access to building maybe a ramp slop to back up to building better access overall great experience thanks uhaul.🙏😁javarius h. | Premières impressions
Never again....damage goods within one of my storages. I was storing a $10 000 snap-on toolbox among other tools and stuff that was in my garage before relocating...Due to covid 19, I became behind in payments. As we all know once payment is behind they cut your lock off and lock you out of your storage till you are up to date...My problem wasn't being locked out.....My problem started when I paid off my bill and decided to leave. When they cut my lock off, they went into the storage unit and cut across my toolbox with the cut off wheel they used to cut the lock. The other Dewalt stackable storage containers I had in there had signed of attempted forced entry.....never again will I use Uhaul storage.....customer support was great during the storage process and this situation is probably isolated to the individual location....but I refuse to ever go through that again. There are cheaper and more secure locations than Uhaul.michael l. | Expérience générale
Le client n'a pas laissé de commentaire.Melissa S. | Expérience générale
It was a really nice place and the staff was very friendly and helpful.AARON U. | Premières impressions
Le client n'a pas laissé de commentaire.Sonya E. | Expérience générale
Le client n'a pas laissé de commentaire.Brett S. | Expérience générale
Le client n'a pas laissé de commentaire.Eric C. | Expérience générale
Customer service was always supportive and professional to accommodate your needs. I will always depend on U-Haul for my storage and moving supplies. Trucks are always in working order and clean.SUZANNE L. | Expérience générale
Le client n'a pas laissé de commentaire.Christopher J. | Expérience générale
Le client n'a pas laissé de commentaire.Christina T. | Premières impressions
Alex Medina was very helpful and went above and beyond to make my experience very enjoyable. It helped me to ease my mind. I'm thankful for people like Alex who did everything to help me and my family daniel s. | Premières impressions
i enjoyed the storage.Mary L. | Expérience générale
Mr. Alex Medina went above & beyond when we needed help. Excellent!!Javier F. | Premières impressions
Le client n'a pas laissé de commentaire.VALERIA H. | Expérience générale
Workers were healthful.. would definitely be my first choice to store my valuables... facilities were very clean and climate was perfect.Bryon w. | Expérience générale
The staff at this location is extremely helpful and friendly. 1Judy M. | Premières impressions
I am very impress about the friendly Customer service that I received. Uhaul has really met my expectations.Mary L. | Premières impressions
Especially in these times of pandemic Andrew was super helpful! 5 stars for customer service. The facility itself is well maintained.Devendra S. | Premières impressions
Everyone was helpful and knowledgeable they should get paid good money to make people feel comfortable leaving important items in their care.Bryon w. | Premières impressions
The current crew is excellent. I did complain about one staff person not wearing his mask and whistling as he walked towards me but I returned weekly for 3 weeks and never saw him again so maybe he's gone. In the Covid era it's never to safe. He wasn't speaking to me so he had no reason to whistle. I spoke to him under my mask but he never responded so I don't know his motives. All other staff was friendly and courteous not only to me but to other customers so that's a good thing.Sondra D. | Expérience générale
If storage ever needed again or truck rentsl..will always choose this facility!!CHALLA W. | Expérience générale
Le client n'a pas laissé de commentaire.Darleen Z. | Expérience générale
Le client n'a pas laissé de commentaire.Kevin M. | Premières impressions
I got there before closing was told that I couldn't unload my U-Haul truck. Then i was promised someone would be there at 630 AM the next morning so I could unload my truck. The lady told me sje couldn't find my reservation, so she took the time i could've been unloading the truck to find the reservation. She then tried to create a new one and told me I wasn't charged until i showed her my banking app that showed the charge. A guy from the back (thank god) came out and had to show her how to use the software to find my reservation. He found where i had been charged and everything. Next morning i get there thinking all i needed was the black card she gave me, come to find out there's a whole check in and check out process that she didn't even tell me about. On top of all of that i was charged for a lock for the door. Then I speak with a new lady who'l told me we had access to our until until 10pm and that there shouldn't have been an issue with us unloading the truck the night before when we got there before 7pm. Then I was told I couldn't leave the U-Haul truck I rented from another LOCAL U-Haul Location because i didn't get a certain type of U-Haul truck reservation and was told "i should've been told this when I made my reservation". There were so many service failures within my experience that Indint plan on keeping my stuff with you all ever again.Jordan S. | Online Move In
Le client n'a pas laissé de commentaire.Chely M. | Expérience générale
Le client n'a pas laissé de commentaire.Edmond L. | Expérience générale
Le client n'a pas laissé de commentaire.Angelique O. | Premières impressions
Le client n'a pas laissé de commentaire.ALAN S. | Premières impressions
We only used the storage for a couple of months, but they were really friendly and helpful. Je les recommande fortement.elizabeth m. | Expérience générale
Staff was very friendly and help full.RISHI D. | Expérience générale
MerciMaria H. | Expérience générale
Thank you very much all that was going to y'all help me out thank youRichard W. | Expérience générale
Le client n'a pas laissé de commentaire.Charles T. | Expérience générale
So nice the young ladies and Manager.. Very accomidating made sure I found a unit that I was comfortable with and she helped me really above and beyond regardless if it's her job.Sean H. | Premières impressions
You guys did a great job. Thank you.Bradley P. | Expérience générale
Service was very good . Alex was very helpful and friendly. Thanks will use again .David B. | Expérience générale
The guy who helped me was very patient and explained everything to me carefully, it was easy to return a vehicle and took a bit of time to get a storage unit but we're satisfied with what we gotJacqueline S. | Premières impressions
Andrew was awesome with all his help!Valerie B. | Expérience générale
Thank you for great service.Jonathan T. | Expérience générale
Very professional Mrs Johnson,minnie j. | Premières impressions
wonderfull people and kindlyJulio S. | Premières impressions
I felt ripped off based on having smalllest sized unit and how much I paid. I came in on one month free otherwise the experience would have been blasted on social media including Yelp.dorea m. | Expérience générale
PerfectSily J. | Premières impressions
This place has awful service and communication i attempted many times to contact manager regarding billing which attempted to get nowhere theyre rude the place is sketchy - William is the best!!!!!Stephanie R. | Expérience générale
The GM was incredibly helpful and had great customer service skills.Devin M. | Expérience générale
The storage facility where you access the units are extremely small and almost in accessible. If your unit is on the second level you literally have to life everything up stairs to be placed in the unSantoria J. | Expérience générale
It was nice but wish you guys had a better way for us to get our stuff in the unit we had to climb up an down the stairs very tiringMary S. | Premières impressions
The new access method with the card key was a big improvement and made the facility more secure. For a while we saw evidence of rats having visited our unit, but we suffered very little damage.ROD R. | Expérience générale
Great service and customer supportJames D. | Premières impressions
noneEloise S. | Premières impressions
Facility was under staffed and wait was extremely long. Staff didn't know how to cancel a transaction?Tammy D. | Expérience générale
Great staff and serviceRISHI D. | Premières impressions
Great ExperieceTYRONE A. | Expérience générale
No elevator, The way the storage is or set up their very uncomfortable when you come with the truck it's a lot lower than the actual floor of the you haulevelyn r. | Expérience générale
Travis provides excellent customer service and performed my move-in over the phone with no issues. I highly recommend U-Haul at South Orange Avenue, Orlando!ariel b. | Premières impressions
Great customer service, help when needed.Judith B. | Premières impressions
Staff was helpful during move in and move out.John O. | Expérience générale
Andrew is the best! Simply told him what kind of items I would be moving and he showed me the best unit that would accommodate my needs!EJ B. | Premières impressions
.....,,,brunilda b. | Premières impressions
I never visited this place. The pod I dropped off in PCB Fla was to be delivered to the address I supplied. Was not & had to pay add to have it delivered. It came w/no ramp no trailer no canvas cover.Jack C. | Expérience générale
It was a misunderstanding in the beginning but Andrew the manager fixed it ,, great guyWilfred S. | Expérience générale
I was a misunderstanding in the beginning But Andrew the manager fixed the issue ,, he’s the bestWilfred S. | Premières impressions
Staff was efficient and friendly and didnt take all day like most placesmichael c. | Premières impressions
S.O.CLIFFORD D. | Expérience générale
Moving can be incredibly stressful and this IHaul facility and staff helped to ease a bit of that stress. The online payment method is a huge convenience. Merci.Cindy H. | Expérience générale
I had been offered a storage on first floor, when i arrived, i had to get a bigger one, the one offered was not a 5,x10. The only other available was up a flight of 6-8 steps. Very difficult for me.evelyn r. | Premières impressions
the lack of effort to fix a mistake they made regarding the unit I chose to rent I gave them a a credit card to hold a specific unit called a reservation when I arrived on my day and time I had to waleslie c. | Réservation
Sue was very helpful as she offered to help me carry my things into my new unit. That was very considerate and she went above and beyond with excellent customer service!Beverly D. | Réservation
No commentMIOLA J. | Expérience générale
The place was kept very clean and looked like a safe area, The Guys were always friendly.Gregory D. | Expérience générale
Very clean nicely renovated beware of yellow paint ha ha hadaniel j. | Réservation
OkPaul C. | Expérience générale
A very good and nice staff from the manager Andrew to the Staff Greag nice People they work with me from day one to my day of moving out. Thanks for everything guysRamon P. | Expérience générale
Amanda is the ONLY helpful person. Austin is rude, lazy & rather than do his job, he made me walk to my car & find it my past rentals. I'd write more on this but there aren't enough characters allowedBarbara P. | Réservation
Communication was great with the Orlando, FL U-Box facility. Communication was poor with the Tempe, AZ U-Box facility.David D. | Expérience générale
No changesLatresha B. | Expérience générale
Very happy with all their help.Cheryl B. | Expérience générale
Andrew and his team was very helpful and was very respectful. I will use them again if I have too. Also will tell others.Marianne B. | Expérience générale
La puerta de descarga está muy alta y el horario de cerrar la puerta no combina con las necesidad de los cliente.Yolanda c. | Expérience générale
Clean facility but not the easy access. Have to go up stairs to get in and not all bay doors work to back trucks up to do takes more time and effort to load and unloadALLEXANDER B. | Expérience générale
The staff in NYC is not friendly at all. Orlando's staff is super nice.victor w. | Expérience générale
Great serviceAstrid S. | Expérience générale
Poor customer service.Yessenia G. | Réservation
I just got my stuff and everything looks exactly the same. It is great to see nothing was destroyed even after a year in storage. I'm a happy customer.Gerson R. | Expérience générale
Love the staff. Facilities are well keptLaura c. | Expérience générale
My biggest issue with u-haul has been communication from one person- to another. I think I have addressed my concern speaking to one person, come to find out its 'not in the system'.Nisha G. | Expérience générale
Andrew and his team were very friendly and went above and beyond to help me with anything I needed. I felt very comfortable and safe at this facility and would recommend this site to all!Brenda K. | Expérience générale
I will recommend this place cause customer service was great, and the very clean.Irma T. | Expérience générale
Grear serviceAris t. | Expérience générale
Poor equipment and poorly manager. Can't describe all issues I had in 200 charactersMATT K. | Expérience générale
The staff was very helpful.Carla W. | Expérience générale
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