Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Rented a dirty van and left turning signal wasn't working.. making it dangerous to drive around town
Flavio L.
Évaluation :
5
Le client n'a pas laissé de commentaire.
TROY C.
Évaluation :
5
Keep up the great customer satisfaction! I was duped by a dealer regarding a truck rental and came to this location. They went above and beyond to help. This is the place to go! Thank you so much for going more than an extra for me.
Monica S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
OSCAR C.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michael I.
Évaluation :
5
Le client n'a pas laissé de commentaire.
John H.
Évaluation :
4
The service was great!!! The two gentleman who checked me out are really helpful and nice. Also, I called on the phone late concerned that I would not make it in time to drop off the rental before the store closed and the lady I spoke with was really helpful and explained the after hours drop off services, which was a LIFE SAVER. thank you to that woman! My only real issue of concern was that when I dropped off the keys I was looking for an orange box like in the picture. At the store, there's a noticeable sign that has an arrow pointing to the left that says “Key Dropâ€, and another small white paper sign pointing to the right saying “Key Drop†also, with a small hole insert where you can drop the key in between both. After a few laps back and forth I finally figured it out, but I can admit that at night in the dark and after a long day day of moving, it can be very easy to miss. I recommend either making the white paper sign more noticeable, or getting the orange drop box like they have in the photo. Aside from that everything was great, very easy convenient, nicely priced, and overall I am a happily satisfied customer! Merci.
JENNIFER M.
Évaluation :
1
The drop off is on an extremely busy street. I left the truck where I could safely leave it. I informed the person inside where I parked the truck. She didn't check it in until days later. I just noticed I have a two day extra charge. She was too busy and not paying attention.
Anthony P.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ferdy D.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Desary J.
Évaluation :
5
Excellent
ARTHUR S.
Évaluation :
5
Put the address of pickup with the reference number. Overall, Jacksonville and Orlando customer service team and the pickup and my inital contact reservation (dropoff location) in Jax was easy and excellent. My first Tow,
LINDA P.
Évaluation :
5
The staff worked as a team to correct my rental to drop off at another state and made my stressful moving experience easy. The mover was also very professional and pleasant.
RAFEEAL T.
Évaluation :
5
Le client n'a pas laissé de commentaire.
WESLEY B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
mmarcelo C.
Évaluation :
2
The service of the truck was fine…… But the young man that checked us in & the young man checked us out both seemed to have an attitude…. They weren't pleasant at all! If I ever need a uhaul again I'll surely go to another location…..
REGINA B.
Évaluation :
1
We rent a Uhaul along with Utility dolly the person that help was rushing to go help other customers she did not put the Utility Dolly in the back of the truck and the truck she gave us have item on the back, so therefore we have to drove back to get the dolly, which put more mile on the truck; she didn't apologize because she did not put the Dolly on the back of the truck therefore I am not using that Uhaul location again, she get our Is she she didn't hand it to Us on our hand she just put it in the counter. Bad Customer Service
WILGEMPS G.
Évaluation :
1
I had the option for the first truck to be a online key pick up and the day of the reservation they changed it to hand pick up and hour after the reserved time I needed it. When they gave me the truck it came only half empty of gas.
JOSIAH H.
Évaluation :
4
Realized running lights were not operational after it got dark.
ROGER S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
ANTONIO M.
Évaluation :
5
I had been routed to three centers before we made it to your center. I was more than irritated. To add the truck I reserved was broken. Also the system crashed!!! BUT, my irritation changed quickly due directly to the friendly and knowledgeable team. Your team lead was AMAZING that day!!!!!
Kimberly R.
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
DALING OCTA E.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
MARK O.
Évaluation :
5
Le client n'a pas laissé de commentaire.
ALZIRO P.
Évaluation :
5
Le client n'a pas laissé de commentaire.
David F.
Évaluation :
1
Le client n'a pas laissé de commentaire.
Miola J.
Évaluation :
1
When I showed up to move my items into storage, the unit I reserved almost 2 weeks prior wasn't available and they didn't have anything else. The manager tried to tell me to go to another storage facility that wasn't affiliated with Uhaul. I then needed to drive 20 plus minutes away to another Uhaul storage to get the unit I needed. Once again, wasting my morning drive around, wasting gas, and racking up miles due to no communication! Worst experience ever. I will never do business with Uhaul again. They don't give a shit about their customers! Why make a reservation when you won't honor it? Doesn't make sense to me!
Martina G.
Évaluation :
5
It was a pleasant experience and the staff was very friendly. As far as what could be improved… It would be kind of cool if you had mini class or how to kind of thing, customers could sign up for on how to back up trailers.
CHRISTOPHER S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Neysa R.
Évaluation :
5
Le client n'a pas laissé de commentaire.
PATRICK M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
KEIARA P.
Évaluation :
5
Always a great experience at this location. The van was essentially brand new.
Marcelo C.
Évaluation :
5
Le client n'a pas laissé de commentaire.
TIMOTHY G.
Évaluation :
5
Everything was above the usual standard at U-Haul. Customer Service was great, and this location is bigger than it appears. I also didn't know that Uboxes were available in Non-wood versions.
DAVID P.
Évaluation :
4
Julian was very thorough. No complaints
Amy G.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Dorisha S.
Évaluation :
5
I really needed a 20' truck and car transport for my move. Uhaul came through with what I needed and at the location I preferred. The price was very reasonable for the type of move I was doing. Awesome place and people. I got what I needed and no hassles.
Miguel R.
Évaluation :
5
Make sure to keep Kyle Collins !!! He is infomed,personable,fast at fixing my computer mistakes. When they had to change my truck order I was contacted the day before and we discussed what my needs were. he then got a truck that was even better. So to improve this location KEEP KYLE COLLINS happy.
VALERIE H.
Évaluation :
5
At this location, customer service is always excellent and friendly. They go out of their way to assist. Their vans are always clean and in great condition. Great manager, great team and great location.
caramuta M.
Évaluation :
1
Clean and Wash vehicles that are ready to rent. Must do an all around inspections with the customer not just send a text...
EDWIN R.
Évaluation :
3
Le client n'a pas laissé de commentaire.
Stacy H.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Monteal C.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jimmy N.
Évaluation :
5
Le client n'a pas laissé de commentaire.
JEFFREY P.
Évaluation :
3
Le client n'a pas laissé de commentaire.
James D.
Évaluation :
4
Well it was a big roach inside the uhaul that was alive and scared the crap out of us. So spray for roaches.
Jaleesa K.
Évaluation :
5
The most difficult part of the process is not being able to talk directly to the location. Going through central station is annoying. :( that is my only complaint. I do realize why you do it but when you have to call them back to give them a credit card number so that your employee can check out and can't, it makes it difficult.
IGNACIO R.
Évaluation :
4
Le client n'a pas laissé de commentaire.
MARK B.
Évaluation :
3
I return the truck they get no rating
Octavius H.
Évaluation :
5
EVERYTHING ABSOLUTELY BRILLIANT! SHAQUIELLE!!! BRAVO!!! SUPER STAR SERVICE!! ALEX!!! GRATITUDE AND APPRECIATION!!!
Frank S.
|
Premières impressions
Évaluation :
3
The staff at the facility were amazing but when I booked this on the phone to your main phone number. I said I wanted to store a washer and dryer and flooring. I was not told it would be a second level 5 feet off the ground. Also how do you expect people to get their itmes up on to a loading dock from the street level with no other entrance to get in?
JOhn P.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
JAMES E.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Cedric M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
AIRTON S.
Évaluation :
5
I would have preferred to all at one level.
Glenn W.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
EDER B.
Évaluation :
5
The whole experience was great the staff are very nice and professional! I will definitely be using this location my next move!
Latoya A.
|
Expérience générale
Évaluation :
3
Be Nicer & treat customers better. Tried to rent out sub-par, unsafe (drivers side door bent open where rain can enter the cab) and dirty, unmaintained vans.
THOMAS B.
Évaluation :
5
I have been a customer of the Hunters Creek location for about 20 years. They have been incredible in every way. We moved to the other side of town and needed a more convenient location. Thankfully I found the same great customer service , kindness and quality of vehicle. The entire process was excellent too. It was nice to see and experience the same quality across the brand! The Orange Avenue team is awesome! Merci.
Pamela K.
Évaluation :
3
The loading dock needs a lift to allow for easy transfer from vehicle to facility. Also, the lights cut off while accessing unit.
erica f.
|
Expérience générale
Évaluation :
5
Loading and unloading was not good but like the customer service
Nicole C.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
JEFFREY Z.
Évaluation :
1
The representative Shaquille was great however the experience with the storage rental was horrible. I reserved a storage on 10/26/21 to get there with all of my things on 12/01/21 to not having the reserved storage available and no other storage units available. The representative found me a storage unit after 30 minutes of searching that was smaller than the space I needed. All of my things didn't fit so I have things I have to find some other place to put them. The store unit looks horrible patched up and it doesn't even have a net to cover the top and protect my things. This was a inconvenience to me and my movers.
Ebony C.
|
Premières impressions
Évaluation :
2
The fact that you can not call this location direct (probably no location is accessible), is very inconvenient. I needed to call in a credit card to pay for the order and I sent a message to the location with NO response.
IGNACIO R.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jennifer W.
Évaluation :
5
Le client n'a pas laissé de commentaire.
ERICK M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
JuanAurelio R.
Évaluation :
5
Le client n'a pas laissé de commentaire.
GERARD A.
Évaluation :
5
This U-Haul location is my favorite. I rent quite often here since they have the biggest variety of truck sizes and availability. Always friendly and helpful. Finally got a "new" truck this weekend with less than 50K miles which was a treat. Merci.
MICHAEL P.
Évaluation :
5
Kyle was absolutely outstanding. I needed space and a truck on short notice, and it was an emotional situation. Kyle was very kind and positive and distracted me from my situation. Everything was simple and clear. Great bright facility and easy to access. I'm very pleased and grateful.
ANNA H.
|
Premières impressions
Évaluation :
4
The prices on the rental units should be reduced. It is a bit pricey.
Sabine D.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
jose H.
Évaluation :
5
Le client n'a pas laissé de commentaire.
SHIRLEY H.
Évaluation :
1
Know the sizes of boxes for the glass and plate box. Made a purchase for 3 that was not the right size for the boxes the associate gave me. That was a wasted $60
MONIQUE T.
Évaluation :
5
Not sure, I have no complaints at all. I'll be back to the location and I highly recommend.
Cary W.
Évaluation :
5
Le client n'a pas laissé de commentaire.
MARY V.
Évaluation :
3
Trailer was dirty - dust, nails, chunks of woods, etc. it has not been swept.
LENNELL D.
Évaluation :
5
All went smoothly
WILLIAM F.
Évaluation :
3
Le client n'a pas laissé de commentaire.
william M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Joseph D.
Évaluation :
5
Very professional staff members. Quite knowledgeable.
Eli C.
|
Premières impressions
Évaluation :
5
The general manager was extremely friendly and helpful, and because of him alone I would recommend U-Haul to a friend or family member.
DANIEL W.
Évaluation :
5
Le client n'a pas laissé de commentaire.
ANTONIO O.
Évaluation :
2
Don't give all your trucks to Fed X and Ups. At least that what the guys behind the counter kept saying that's the problem.
CHRISTOPHER G.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Carlos M.
|
Expérience générale
Évaluation :
2
The customer representative there was horrible my sister called me because she dropped a U-Haul off he told her he waited two seconds long enough so he's gonna go ahead and charge for full price for the gas tank but when we received a truck it was at half a tank and the lady forgot to update the system in the gym I wasn't ready to even accommodate us with the pictures and everything but the manager stepped in and I guess he said it
LUBENS B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
ANTHONY N.
Évaluation :
3
Make sure the vehicle has been washed on the outside as well as clean on the inside
Bradley S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Courtney V.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Keane Q.
Évaluation :
5
Le client n'a pas laissé de commentaire.
JOSE C.
Évaluation :
5
Le client n'a pas laissé de commentaire.
WILLIE F.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Noah N.
Évaluation :
5
Great service.
EDWIN T.
Évaluation :
4
Have a person in place for when you return equipment
Alfredo B.
Évaluation :
3
Le client n'a pas laissé de commentaire.
ROBERT C.
Évaluation :
5
Flashing neon lights. Stating, did you leave anything in the back of the truck?
CARL B.
Évaluation :
2
the return process AFTER hours was horrible. The bed of the van was not swept out.
CRYSTAL S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Latoya A.
|
Premières impressions
Évaluation :
5
Attention excelent
JEAN B.
Évaluation :
4
Le client n'a pas laissé de commentaire.
MARK A.
Évaluation :
5
Best team best service the truck Excellent Thank you very much U-Haul…
CAMILO P.
Évaluation :
5
Excellent service à la clientèle.
JEFFREY J.
Évaluation :
5
When you clean the trucks do not use so much water. All my boxes were ruined because of the water they used to flush the water out.
LATRISH B.
Évaluation :
1
First and foremost, staff never answers the phone. Secondly, I had an issue with the general manager. He was not only rude but doesn't care and it shows by his staff never answering the phone. I will probably never use U-Haul again.Surely not orange avenue.
Christopher W.
|
Expérience générale
Évaluation :
4
I was there for 2 and a half years no problems
Jacqueline M.
|
Expérience générale
Évaluation :
2
The staff did not seem to care about the customers at all. All the equipment I reserved and paid for was unavailable when I went to pick up the truck and they basically said "too bad so sad". Also the trucks gas was on empty when I received it as well as the right brake/turning light was out. And this is all on top of the fact that they switched my CONFIRMED reservation of a 15' truck to a 20' truck without telling me. It had just been changed when I went to check in, and I was in able to change back because they didn't have any more available. The staff seemed to be annoyed that I asked for a refund of the dollies (that I had reserved and paid for) since they didn't have any to give me and further annoyed that I asked for something in writing stating I didn't receive them so the dropoff location wouldn't think I stole them. To make the customer experience better, this location needs better customer service and to fix their reservation methods so customers actually receive what they reserved and paid for.
Darius M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
DAVID E.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Geneva M.
Évaluation :
3
At first inspection, the trailer appeared clean. The floor of the trailer was covered in a fine black power like a printer or copier toner powder. It stuck the bottoms of our shoes and tracked into the house before we realized what was happening. We had to spot clean several rooms in the house and hose out and wipe out the trailer before we could load it. This added several hours to our move and was a disappointing activity
JEANNIE V.
Évaluation :
1
I was charged four times for a car dolly from this location. All four charges are not what's shown on my receipt. I'm sorry extremely upset about this cause now I have to call my bank and report fraud on you're company and this location
TIMOTHY C.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jordan K.
Évaluation :
5
Le client n'a pas laissé de commentaire.
KENNETH W.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Travis T.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
MANUEL P.
Évaluation :
5
Le client n'a pas laissé de commentaire.
JUNIOR P.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Taquisha C.
|
Premières impressions
Évaluation :
3
To be honest i was a lil upset because online the way you guys label your storage. I had a 1st floor storage Upper level its says not understanding that it meant 2nd floor UPSTAIRS. I had already had a rough day with the Uhaul drinking up so much gas for a 3 1/2 Hour drive spending $110 just in gas and receiving the truck on Empty and all the credit me for gas was $46 something wrong. But the Asst. Manager their was Awesome great customer service, and patience made me feel at easy after a hectic day. I would say he was the M. V. P for me yesterday. Merci
Angela D.
|
Premières impressions
Évaluation :
3
No elevator in the storage area..
Flora V.
|
Premières impressions
Évaluation :
4
All the staff seemed decent but very over worked at the moment making them seem unable to provide quality service to those walking in.
Sean O.
|
Premières impressions
Évaluation :
5
I t was good
James B.
|
Premières impressions
Évaluation :
5
It was a really nice place and the staff was very friendly and helpful.
AARON U.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Christina T.
|
Premières impressions
Évaluation :
5
Alex Medina was very helpful and went above and beyond to make my experience very enjoyable. It helped me to ease my mind. I'm thankful for people like Alex who did everything to help me and my family
daniel s.
|
Premières impressions
Évaluation :
5
Especially in these times of pandemic Andrew was super helpful! 5 stars for customer service. The facility itself is well maintained.
Devendra S.
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Kevin M.
|
Premières impressions
Évaluation :
5
So nice the young ladies and Manager.. Very accomidating made sure I found a unit that I was comfortable with and she helped me really above and beyond regardless if it's her job.
Sean H.
|
Premières impressions
Évaluation :
5
Great service and customer support
James D.
|
Premières impressions
Évaluation :
5
Travis provides excellent customer service and performed my move-in over the phone with no issues. I highly recommend U-Haul at South Orange Avenue, Orlando!
ariel b.
|
Premières impressions
Non les évaluations ont été soumises pour cet établissement.