I was told my original reservation was not available; I agreed to a different pick up time and the change was never made. When I went to pick up the reservation (I thought I had) there was no truck for me. Fortunately someone returned the truck (I needed) right before I left. The night staff was unfriendly, not welcoming, like they are there just to do a job. No smiles, no hello, no may I help you. When I arrived to return the truck and started to walk inside I was stopped by a person waving his arms, smoking a cigarette. He told me to wait outside, “there's someone already there.†He did not identify himself in any way, again, no greeting of any kind. He checked-in the truck and did not say “thank you†or anything else. I asked for a receipt and he just pointed to the door and said, “it's printing inside, someone will get it for you.†I will not be recommending this place to my friends and family. I would rather pay more than return here.
Eusebio I.Customer Reviews for U-Haul Moving & Storage at S Orange Ave
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Everything was good and the staff was very friendly and helpful.
Veronica G. | Premières impressionsBetter communication especially when someone is planning on moving out there belongings make sure you close their account accordingly
Kiara W. | Expérience généraleEvery member of staff was pleasant and helpful was a very good experience.
Melinda A. | Expérience généraleKyle was helpful and switched my unit but there were multiple homeless people very sketchy LIVING inside the units it felt extremely unsafe and it was my last resort as I am moving to Chicago so I felt stuck in a scary situation. Also had to manually move an entire truck through a different garage as the door was broken. All in all the worst moving experience I've ever had
Georgia H. | Premières impressionsI had been routed to three centers before we made it to your center. I was more than irritated. To add the truck I reserved was broken. Also the system crashed!!! BUT, my irritation changed quickly due directly to the friendly and knowledgeable team. Your team lead was AMAZING that day!!!!!
Kimberly R. | Premières impressionsEVERYTHING ABSOLUTELY BRILLIANT! SHAQUIELLE!!! BRAVO!!! SUPER STAR SERVICE!! ALEX!!! GRATITUDE AND APPRECIATION!!!
Frank S. | Premières impressionsThe staff at the facility were amazing but when I booked this on the phone to your main phone number. I said I wanted to store a washer and dryer and flooring. I was not told it would be a second level 5 feet off the ground. Also how do you expect people to get their itmes up on to a loading dock from the street level with no other entrance to get in?
JOhn P. | Premières impressionsI would have preferred to all at one level.
Glenn W. | Premières impressionsThe whole experience was great the staff are very nice and professional! I will definitely be using this location my next move!
Latoya A. | Expérience généraleThe loading dock needs a lift to allow for easy transfer from vehicle to facility. Also, the lights cut off while accessing unit.
erica f. | Expérience généraleLoading and unloading was not good but like the customer service
Nicole C. | Expérience généraleThe representative Shaquille was great however the experience with the storage rental was horrible. I reserved a storage on 10/26/21 to get there with all of my things on 12/01/21 to not having the reserved storage available and no other storage units available. The representative found me a storage unit after 30 minutes of searching that was smaller than the space I needed. All of my things didn't fit so I have things I have to find some other place to put them. The store unit looks horrible patched up and it doesn't even have a net to cover the top and protect my things. This was a inconvenience to me and my movers.
Ebony C. | Premières impressionsKyle was absolutely outstanding. I needed space and a truck on short notice, and it was an emotional situation. Kyle was very kind and positive and distracted me from my situation. Everything was simple and clear. Great bright facility and easy to access. I'm very pleased and grateful.
ANNA H. | Premières impressionsThe prices on the rental units should be reduced. It is a bit pricey.
Sabine D. | Expérience généraleVery professional staff members. Quite knowledgeable.
Eli C. | Premières impressionsFirst and foremost, staff never answers the phone. Secondly, I had an issue with the general manager. He was not only rude but doesn't care and it shows by his staff never answering the phone. I will probably never use U-Haul again.Surely not orange avenue.
Christopher W. | Expérience généraleI was there for 2 and a half years no problems
Jacqueline M. | Expérience généraleUpon checking in a few months ago the person who stated he was a manager was so rude to me. I had already filled out everything online and when I Arrived was told I need the name of another person. I don't have one. I'm 100 % solo in my life. He was such a jerk about it and yep old me I can't rent here which would have left me stranded with a few belongings. So I made up a name and he said see that's no so hard is it? There's a lot more to it but I'm sure I'm running out of space. I know that we are in a world of being short staffed but respect and courtesy go both ways
Angel D. | Expérience généraleThe staff are fantastic. Kyle was especially awesome. I am very happy with my experience.
John D. | Expérience généraleTo be honest i was a lil upset because online the way you guys label your storage. I had a 1st floor storage Upper level its says not understanding that it meant 2nd floor UPSTAIRS. I had already had a rough day with the Uhaul drinking up so much gas for a 3 1/2 Hour drive spending $110 just in gas and receiving the truck on Empty and all the credit me for gas was $46 something wrong. But the Asst. Manager their was Awesome great customer service, and patience made me feel at easy after a hectic day. I would say he was the M. V. P for me yesterday. Merci
Angela D. | Premières impressionsThe plastic curtain where we load or upload merchandise is very annoying, there should be a something to hold it open when we are working. Also the platform to load or upload is much higher the the UHaul, that difference in hight plus the plastic curtain in our way makes it difficult and dangerous to work.
Christiane C. | Expérience généraleEverything went as well as possible. Thank you
John D. | Premières impressionsDone well boss
EDMOND L. | Premières impressionsHice una recerbacion una semana antes.Cuando llego el dia que llegue al lugar no era lo que habia recerbado.Tres dias para poder baciar el camion a la verdad que fue un dolor de cabeza.Y a un asi no resolvi co ellos.Un amigo me tubo que prestal si garage.
Jacqueline R. | Expérience généraleI reserved a unit online. When I arrived I was informed I needed to add additional names and phone numbers to my reservation per unsullied policy. I didn't have a name so the person checking me in said well that's fine we can just cancel this reservation then. I kept telling him I don't have anyone and he said come on everyone has someone. A mom a dad? My parents are deceased and I have no siblings. I do not have anyone that I can put down: your website needs to be clear that you need this info. I ended up making up a name and phone number just to get this guy to back off. It literally almost left me stranded with no where to store my stuff. Yep his was a very stressful and humiliating day xperiemce. No help at all from your manager just a give me a name or we will cancel this reservation.
Angel D. | Premières impressionsExcellent experience. The only odd comment would be do you have someone actually living in their storage unit? His unit was close to mine, and he was always plugging in his radio or generator into the hallway wall socket. He had chairs set up inside his unit so he could eat his dinner, and had female friends over who would bang on the outside door, calling his name, and he would open the door to let them in. They sat in his unit with him late at night. Every morning, his unit would be locked and he would be gone. But every evening, his bike would be in the hallway, along with chairs and boxes. His appliances were plugged in and he was eating dinner and listening to music most evenings we were there. Maybe he's the night manager? If he is, a sign posted on his unit or nearby would be helpful so we aren't worried what he is doing could be viewed as suspicious or illegal. It was just an odd experience to see a man literally every time we were there after hours living out of his unit.
Diana D. | Expérience généraleTyler at the South orange location was so accommodating and helpful. Moving is a very stressful event and Tyler made it a bit easier. He was always available to help and made it easy for my family. I appreciate all of his help. Dana Butler
Shawn B. | Expérience généralethis was the second time I used this location and I would use them again.
Gregori T. | Expérience généraleIf the would call back or answer the phone to answer questions are issues with the units, that would make me happy.
MARISSA W. | Expérience généraleI would recommend this one but I was unhappy with the service I received from Taylorsville NC.
MARISSA W. | Premières impressionsVery happy with our service we received
Vincent D. | Premières impressionsNo elevator in the storage area..
Flora V. | Premières impressionsAll the staff seemed decent but very over worked at the moment making them seem unable to provide quality service to those walking in.
Sean O. | Premières impressionsShould pro rate the storage units when you don't use the full month and the trucks should be worked on the one we had the front end was no good we were lucky we could stop.
Brenda S. | Expérience généraleIt's rare these days to receive good customer service, especially due to COVID-19 many of Us are in fear of dealing with normal day-to-day Activities, some just don't care to say the least. My experience with Alex and Kyle was very helpful, we laughed and cried(I did, you would too with those long-distance prices) and laughed again while still trying to give me the best deal.
Esther F. | Premières impressionsI t was good
James B. | Premières impressionsMy experience was great only upset was getting truck access to building maybe a ramp slop to back up to building better access overall great experience thanks uhaul.🙏😁
javarius h. | Premières impressionsNever again....damage goods within one of my storages. I was storing a $10 000 snap-on toolbox among other tools and stuff that was in my garage before relocating...Due to covid 19, I became behind in payments. As we all know once payment is behind they cut your lock off and lock you out of your storage till you are up to date...My problem wasn't being locked out.....My problem started when I paid off my bill and decided to leave. When they cut my lock off, they went into the storage unit and cut across my toolbox with the cut off wheel they used to cut the lock. The other Dewalt stackable storage containers I had in there had signed of attempted forced entry.....never again will I use Uhaul storage.....customer support was great during the storage process and this situation is probably isolated to the individual location....but I refuse to ever go through that again. There are cheaper and more secure locations than Uhaul.
michael l. | Expérience généraleIt was a really nice place and the staff was very friendly and helpful.
AARON U. | Premières impressionsCustomer service was always supportive and professional to accommodate your needs. I will always depend on U-Haul for my storage and moving supplies. Trucks are always in working order and clean.
SUZANNE L. | Expérience généraleAlex Medina was very helpful and went above and beyond to make my experience very enjoyable. It helped me to ease my mind. I'm thankful for people like Alex who did everything to help me and my family
daniel s. | Premières impressionsi enjoyed the storage.
Mary L. | Expérience généraleMr. Alex Medina went above & beyond when we needed help. Excellent!!
Javier F. | Premières impressionsWorkers were healthful.. would definitely be my first choice to store my valuables... facilities were very clean and climate was perfect.
Bryon w. | Expérience généraleThe staff at this location is extremely helpful and friendly. 1
Judy M. | Premières impressionsI am very impress about the friendly Customer service that I received. Uhaul has really met my expectations.
Mary L. | Premières impressionsEspecially in these times of pandemic Andrew was super helpful! 5 stars for customer service. The facility itself is well maintained.
Devendra S. | Premières impressionsEveryone was helpful and knowledgeable they should get paid good money to make people feel comfortable leaving important items in their care.
Bryon w. | Premières impressionsThe current crew is excellent. I did complain about one staff person not wearing his mask and whistling as he walked towards me but I returned weekly for 3 weeks and never saw him again so maybe he's gone. In the Covid era it's never to safe. He wasn't speaking to me so he had no reason to whistle. I spoke to him under my mask but he never responded so I don't know his motives. All other staff was friendly and courteous not only to me but to other customers so that's a good thing.
Sondra D. | Expérience généraleIf storage ever needed again or truck rentsl..will always choose this facility!!
CHALLA W. | Expérience généraleI got there before closing was told that I couldn't unload my U-Haul truck. Then i was promised someone would be there at 630 AM the next morning so I could unload my truck. The lady told me sje couldn't find my reservation, so she took the time i could've been unloading the truck to find the reservation. She then tried to create a new one and told me I wasn't charged until i showed her my banking app that showed the charge. A guy from the back (thank god) came out and had to show her how to use the software to find my reservation. He found where i had been charged and everything. Next morning i get there thinking all i needed was the black card she gave me, come to find out there's a whole check in and check out process that she didn't even tell me about. On top of all of that i was charged for a lock for the door. Then I speak with a new lady who'l told me we had access to our until until 10pm and that there shouldn't have been an issue with us unloading the truck the night before when we got there before 7pm. Then I was told I couldn't leave the U-Haul truck I rented from another LOCAL U-Haul Location because i didn't get a certain type of U-Haul truck reservation and was told "i should've been told this when I made my reservation". There were so many service failures within my experience that Indint plan on keeping my stuff with you all ever again.
Jordan S. | Online Move InWe only used the storage for a couple of months, but they were really friendly and helpful. Je les recommande fortement.
elizabeth m. | Expérience généraleStaff was very friendly and help full.
RISHI D. | Expérience généraleMerci
Maria H. | Expérience généraleThank you very much all that was going to y'all help me out thank you
Richard W. | Expérience généraleSo nice the young ladies and Manager.. Very accomidating made sure I found a unit that I was comfortable with and she helped me really above and beyond regardless if it's her job.
Sean H. | Premières impressionsYou guys did a great job. Thank you.
Bradley P. | Expérience généraleService was very good . Alex was very helpful and friendly. Thanks will use again .
David B. | Expérience généraleThe guy who helped me was very patient and explained everything to me carefully, it was easy to return a vehicle and took a bit of time to get a storage unit but we're satisfied with what we got
Jacqueline S. | Premières impressionsAndrew was awesome with all his help!
Valerie B. | Expérience généraleThank you for great service.
Jonathan T. | Expérience généraleVery professional Mrs Johnson,
minnie j. | Premières impressionswonderfull people and kindly
Julio S. | Premières impressionsI felt ripped off based on having smalllest sized unit and how much I paid. I came in on one month free otherwise the experience would have been blasted on social media including Yelp.
dorea m. | Expérience généralePerfect
Sily J. | Premières impressionsThis place has awful service and communication i attempted many times to contact manager regarding billing which attempted to get nowhere theyre rude the place is sketchy - William is the best!!!!!
Stephanie R. | Expérience généraleThe GM was incredibly helpful and had great customer service skills.
Devin M. | Expérience généraleThe storage facility where you access the units are extremely small and almost in accessible. If your unit is on the second level you literally have to life everything up stairs to be placed in the un
Santoria J. | Expérience généraleIt was nice but wish you guys had a better way for us to get our stuff in the unit we had to climb up an down the stairs very tiring
Mary S. | Premières impressionsThe new access method with the card key was a big improvement and made the facility more secure. For a while we saw evidence of rats having visited our unit, but we suffered very little damage.
ROD R. | Expérience généraleGreat service and customer support
James D. | Premières impressionsnone
Eloise S. | Premières impressionsFacility was under staffed and wait was extremely long. Staff didn't know how to cancel a transaction?
Tammy D. | Expérience généraleGreat staff and service
RISHI D. | Premières impressionsGreat Experiece
TYRONE A. | Expérience généraleNo elevator, The way the storage is or set up their very uncomfortable when you come with the truck it's a lot lower than the actual floor of the you haul
evelyn r. | Expérience généraleTravis provides excellent customer service and performed my move-in over the phone with no issues. I highly recommend U-Haul at South Orange Avenue, Orlando!
ariel b. | Premières impressionsGreat customer service, help when needed.
Judith B. | Premières impressionsStaff was helpful during move in and move out.
John O. | Expérience généraleAndrew is the best! Simply told him what kind of items I would be moving and he showed me the best unit that would accommodate my needs!
EJ B. | Premières impressions.....,,,
brunilda b. | Premières impressionsI never visited this place. The pod I dropped off in PCB Fla was to be delivered to the address I supplied. Was not & had to pay add to have it delivered. It came w/no ramp no trailer no canvas cover.
Jack C. | Expérience généraleIt was a misunderstanding in the beginning but Andrew the manager fixed it ,, great guy
Wilfred S. | Expérience généraleI was a misunderstanding in the beginning But Andrew the manager fixed the issue ,, he’s the best
Wilfred S. | Premières impressionsStaff was efficient and friendly and didnt take all day like most places
michael c. | Premières impressionsS.O.
CLIFFORD D. | Expérience généraleMoving can be incredibly stressful and this IHaul facility and staff helped to ease a bit of that stress. The online payment method is a huge convenience. Merci.
Cindy H. | Expérience généraleI had been offered a storage on first floor, when i arrived, i had to get a bigger one, the one offered was not a 5,x10. The only other available was up a flight of 6-8 steps. Very difficult for me.
evelyn r. | Premières impressionsthe lack of effort to fix a mistake they made regarding the unit I chose to rent I gave them a a credit card to hold a specific unit called a reservation when I arrived on my day and time I had to wa
leslie c. | RéservationSue was very helpful as she offered to help me carry my things into my new unit. That was very considerate and she went above and beyond with excellent customer service!
Beverly D. | RéservationNo comment
MIOLA J. | Expérience généraleThe place was kept very clean and looked like a safe area, The Guys were always friendly.
Gregory D. | Expérience généraleVery clean nicely renovated beware of yellow paint ha ha ha
daniel j. | RéservationOk
Paul C. | Expérience généraleA very good and nice staff from the manager Andrew to the Staff Greag nice People they work with me from day one to my day of moving out. Thanks for everything guys
Ramon P. | Expérience généraleAmanda is the ONLY helpful person. Austin is rude, lazy & rather than do his job, he made me walk to my car & find it my past rentals. I'd write more on this but there aren't enough characters allowed
Barbara P. | RéservationCommunication was great with the Orlando, FL U-Box facility. Communication was poor with the Tempe, AZ U-Box facility.
David D. | Expérience généraleNo changes
Latresha B. | Expérience généraleVery happy with all their help.
Cheryl B. | Expérience généraleAndrew and his team was very helpful and was very respectful. I will use them again if I have too. Also will tell others.
Marianne B. | Expérience généraleLa puerta de descarga está muy alta y el horario de cerrar la puerta no combina con las necesidad de los cliente.
Yolanda c. | Expérience généraleClean facility but not the easy access. Have to go up stairs to get in and not all bay doors work to back trucks up to do takes more time and effort to load and unload
ALLEXANDER B. | Expérience généraleThe staff in NYC is not friendly at all. Orlando's staff is super nice.
victor w. | Expérience généraleGreat service
Astrid S. | Expérience généralePoor customer service.
Yessenia G. | RéservationI just got my stuff and everything looks exactly the same. It is great to see nothing was destroyed even after a year in storage. I'm a happy customer.
Gerson R. | Expérience généraleLove the staff. Facilities are well kept
Laura c. | Expérience généraleMy biggest issue with u-haul has been communication from one person- to another. I think I have addressed my concern speaking to one person, come to find out its 'not in the system'.
Nisha G. | Expérience généraleAndrew and his team were very friendly and went above and beyond to help me with anything I needed. I felt very comfortable and safe at this facility and would recommend this site to all!
Brenda K. | Expérience généraleI will recommend this place cause customer service was great, and the very clean.
Irma T. | Expérience généraleGrear service
Aris t. | Expérience généralePoor equipment and poorly manager. Can't describe all issues I had in 200 characters
MATT K. | Expérience généraleThe staff was very helpful.
Carla W. | Expérience générale