Always professional and good serviceBarbara F.
Customer Reviews for U-Haul Moving & Storage at S Westmoreland Rd
Pour nous contacter
Dallas, TX 75233
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
- habla español
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Only reason I wouldn't is because I was charged one amount and was told that was all I had to pay and when I turned the truck in I checked to see if I owed anything or needed to do something else I was told no that I took care of everything. I receive an email stating that I owe 226 for the service and it's in collections after 2 days. This is crazy.. not a happy customerHilda R.
Horrible experienceNikkia J.
I was charged extra fee 69,95 twice and I returned trailers when supposed to also I gir and extensions so I wouldn't be charged .Jimmy G.
very friendly stafflysette T.
Le client n'a pas laissé de commentaire.STEPHEN B.
When I returned the trailer, the representative informed me that there was an error with me renting the trailer. The trailer I was given was reserved by another individual. When I returned the trailer, they could not find where I rented the trailer so I had to screenshot my receipt and payment. I received a call the next evening asking if I turned in the trailer. The representative did a great job in making sure I would not be held accountable for the mistake.Anthony J.
Le client n'a pas laissé de commentaire.mignon H.
Le client n'a pas laissé de commentaire.Rojelio M.
Le client n'a pas laissé de commentaire.Kimberly J.
Le client n'a pas laissé de commentaire.Diana P.
Everything was GREATBARBARA B.
Le client n'a pas laissé de commentaire.Brandon W.
Le client n'a pas laissé de commentaire.Karl R.
Le client n'a pas laissé de commentaire.Joshua G.
These guy were great!Thomas W.
The truck was great and the customer service was even better, if I have to use the service again I'll definitely go to this specific facility. Effective and efficient customer service that goes beyond the scope of truck rental and moving supplies makes this location the best.Lenett W.
very friendly and personable staff! We'll definitely recommend this location for the future.Sydney A.
Check the power steering fluidMelissa M.
Le client n'a pas laissé de commentaire.Barbara F.
Le client n'a pas laissé de commentaire.Mary Suzanne F.
Le client n'a pas laissé de commentaire.Ruben M.
Fix your trucks and stop your employees from getting over on customers for the company. They rented me what had to be the worst running truck I've ever rented from a U-Haul. That truck had me bouncing up and down to the point of dizziness. Then I put a little more gas in the truck than what it had when I got it and they still kept my fuel credit. When I called to speak with them about it the chick was so unconcerned that it didn't make sense. II have never felt so ripped off in my life.Rebecca B.
Very nice employeesRaul M.
The staff/employees were excellent and very helpful. My truck was clean and ready (set aside) for me to pickup and go! The store is very small! But, thankfully I did not need any supplies! I will refer friends and family to this location! Thanks Westmoreland Uhaul in Texas!Sharon S.
Le client n'a pas laissé de commentaire.Charlotte D.
This place is a few miles further than one closer to me. But paying the extra miles to get the great service from the front to the check personal- who are always professional and polite. Good job.Barbara F.
Le client n'a pas laissé de commentaire.Laura J.
Le client n'a pas laissé de commentaire.DAVID L.
I went in with a reservation and the first thing put out the clerks mouth was, we don't have no more uhaulâ€¦ I think that providing good customer service is key. They ended up having one,but someone else helped me. I think that checking and not automatically guessing because your location is always out of equipment is key. And updating the website to reflect what's at your store is also key. I hope this is a constructive review for the clerks at this location. I won't ever return here!!LaShannon C.
Le client n'a pas laissé de commentaire.Teri B.
Need to get some dolliesWanda J.
Super unprofessional. Worst customer service I ever receivedFrancisco O.
Le client n'a pas laissé de commentaire.Maria R.
Very rude customer service.Maria C.
Le client n'a pas laissé de commentaire.Keya H.
The rep was very thoroughASHLEY O O.
Le client n'a pas laissé de commentaire.RENE H.
Le client n'a pas laissé de commentaire.Iris Y.
Le client n'a pas laissé de commentaire.Bobbie M.
Le client n'a pas laissé de commentaire.ARTHUR S.
Le client n'a pas laissé de commentaire.MACKAY S.
I want be coming backPamela C.
Le client n'a pas laissé de commentaire.MARRION E.
the service was friendly and professionalEric S.
Le client n'a pas laissé de commentaire.Barbara F.
Le client n'a pas laissé de commentaire.Stephen R.
Le client n'a pas laissé de commentaire.Shawniece D.
Great staff very friendly and helpfulPaula D.
Le client n'a pas laissé de commentaire.Charletries L.
The lady that was helping me was more concerned about her personal phone than servicing customers or me. Then the attitude appeared. Also, the vehicle that was assigned to me had the "Check Engine" on and the vehicle ran poorly. I knew the fuel mileage would suffer but I did not want to return it and deal with your employee.Mario G.
Le client n'a pas laissé de commentaire.bryan A.
I don’t like the fact that there was no bathroom, when I’m spending 500 dollars.Gwenshon T. | Premières impressions
Gas was not where it was logged and after expressing the gas meter was not accurate they charged me the difference anywayAnthony C.
Le client n'a pas laissé de commentaire.Kellie H.
Le client n'a pas laissé de commentaire.vickie H.
Le client n'a pas laissé de commentaire.Lonzo A.
Very friendly and professional staff. I rent just about every week and THIS location is by far the best.Barbara F.
Tire was low and young man who attached trailer took care of the situation even though we got there 10 minutes before closing. Our original reservation location didn't have the trailer and they assisted us with this location. The manager and her team were AWESOME...the manager came to help the young man that was putting air in the tire and advised as to what need to be done if the tire went flat. Very Satisfied with customer service.Eloisa A.
Le client n'a pas laissé de commentaire.Kenneth B.
The clerk very friendly and helpful . Answered all my questions. Awesome experienceROBERT JR N.
Le client n'a pas laissé de commentaire.ava C.
Good condition of equipment condition. reduce customer waiting time.Samuel A.
Le client n'a pas laissé de commentaire.Bridget N.
Le client n'a pas laissé de commentaire.william L.
Le client n'a pas laissé de commentaire.Iris H.
Le client n'a pas laissé de commentaire.JACQUALINE C. | Expérience générale
Le client n'a pas laissé de commentaire.Daeja B.
If there is going to be an excessive wait time to check in a rental, it would be nice if store employees would mention that. Moving day is busy and no one wants to be left outside in the rain waiting for someone to come check in the rental. A simple â€œsomeone will be with you in about 10-15 minutesâ€ would go a long way. I would drive extra miles to go to a location with more communicative staff.Allison S.
Le client n'a pas laissé de commentaire.Brads D.
The staff was very unprofessional. The two ladies were rude and did not provide customer service and seemed to be bother when I walked in. I will be calling Corporate to address the bad service .yolanda A.
Once again the 24/7 pickup/drop off option that was advertised online was not set up at this location. I had originally planned on bringing the truck back after closing hours, however after the experience I had at the pick up location I figured I better return as soon as possible. Good thing I did because the employees at the return location rudely explained that was not an option. Overall poor customer service.Kirby P.
When reserving the vehicle, I selected a flat dolly to rent. I was unable to because the location had none. It would be helpful to know this before picking up. I had to go find one the day of my move. It would also be great to pick up a vehicle fueled to 100 %.John R.
Le client n'a pas laissé de commentaire.Amanda F.
I went down there at 7 o'clock in the morning they wasn't even open they had the door locked to 730 she told me to wait then the computer went all freaked out down there didn't she gave me a hard time to to rent a truck I had to wear rent a box truck from her and I'll she charge me $64,85 the first time they charged me another $16,85 for the truck she she took a vantage of me and the manager is a jerk down there also and I ask her to take some money off the bill and they put A $14 for the insurance and I didn't even know about it there are one stupid people down or at that location they need to be fired or they need to go talk with the bigger GEO down there and told him what was going on I am very unhappy and I want to talk with my credit card people about you guys ripping me offpaul E.
Le client n'a pas laissé de commentaire.Christine B.
The check in attendant was very polite, she greeted me once I stepped through the door, and was very helpful with finding Me the right storage unit.DEBRA M. | Premières impressions
I had a great experience with Mya.sonya G.
Original pick up location changed from Lewisville to this location which was ~1+ hrs. out of the way (both directions). Moving dolly that was originally requested was not available. Furniture blankets: was told "they are out by the garage in two bags". Drop off location in Lebanon, MO was exceptional.Trent B.
Le client n'a pas laissé de commentaire.Phyllis G.
Le client n'a pas laissé de commentaire.Earl P.
Keep up great work Robert is great guy will get you taken care of quicklyRobert E.
I appreciate the assistance. The drop off was fast and efficient. Everyone was nice.Wayne B.
Le client n'a pas laissé de commentaire.Stacy M.
Le client n'a pas laissé de commentaire.Laura C.
Absolutely fantastic staff. Friendly and attentive; and asset to UHaul.Nelson H.
Everything was fineJOHNNIE W.
Le client n'a pas laissé de commentaire.Yvonne P.
Le client n'a pas laissé de commentaire.Victor C.
You have a very poor customer service in that store, they act like computers, no greeting, no smile, not any interest on how was your trip. These are the office people and all of the were the same way. But the two guys on return are were super nice, one was a chubby African American and the other older skinny African Americans they were awesome, they asked me how everything went, they greeting me a big smile and great positve attitude. In general they made me feel comfortable, appreciate and welcome. Those two guys deserve a lot kudos and a recognition but people inside need customer service etiquette training, how to greet a customer, how to smile and how to create a small conversation with their clients to know them and look for upsale opportunity. I am Customer Service manager for 28 yrs and those 4 vst inside its been one of worst customer service agent I ever meet and the worst part is I think one of the guy were the Manager. If get the opportunity to work with that store a lot change would happen. Including whole new crew. I would be back in a few months and I hope the CSR chage their attitude and have better CS etiquette. Victor S Merced-Felix 787-902-7868 4003 Vanette Lm. Dallas, TX 75216Victor M.
The agents there were very professional and kind!James T.
Le client n'a pas laissé de commentaire.ANGELA M.
Le client n'a pas laissé de commentaire.MARIO B.
Le client n'a pas laissé de commentaire.dora A.
Le client n'a pas laissé de commentaire.GREGORY C.
Le client n'a pas laissé de commentaire.RED W.
Greatly appreciate the entire staff on Sunday and the manager on Monday morning. Show your staff some loveROBIN R.
The vehicle I received was dirty on the outside( which I can overlook) but I was shocked when I opened the door. The interior of the car was really dirty, stains on the dashboard, door and driver seat ( I have submitted pictures and filled a complaint). In addition, on my way back I've found an empty beer bottle in the arm rest storage . Terrible, this car should not have been rented in this condition but I had no time to go back and ask for replacement. Very disappointed client!!!DANIEL B.
The truck was out dated, engine light on, low air pressure in tires. I was able to get my move done safely.JOHNRICE N.
Le client n'a pas laissé de commentaire.John P.
Customer service was amazing. Very friendly staff.NAKKIA W.
Le client n'a pas laissé de commentaire.LEO S.
Le client n'a pas laissé de commentaire.CLAYTON R.
Le client n'a pas laissé de commentaire.Rhineasha G. | Expérience générale
Le client n'a pas laissé de commentaire.carlon m. | Expérience générale
Le client n'a pas laissé de commentaire.Mark C. | Expérience générale
This is a great place to store, because it’s not easily accessible from the outside.RODERICK M. | Expérience générale
This staff was great. Very helpful.BRENDA W. | Expérience générale
Le client n'a pas laissé de commentaire.geneise s. | Premières impressions
Le client n'a pas laissé de commentaire.Angelina R. | Expérience générale
Le client n'a pas laissé de commentaire.ANTHONY G. | Expérience générale
Le client n'a pas laissé de commentaire.Tea E. | Premières impressions
Le client n'a pas laissé de commentaire.Janet M. | Expérience générale
It was too hot I. Therejerrica h. | Expérience générale
The manager Michael Daniels was very helpful and professional. He was kind and friendly.Gloria l. | Expérience générale
Excellent serviceMICHAEL D. | Premières impressions
Le client n'a pas laissé de commentaire.A.W t. | Expérience générale
Le client n'a pas laissé de commentaire.SHARRELL M. | Expérience générale
The staff was very friendly and helpful and I would recommend them a 5star and would recommend anyone to choose this location...Shunevia R. | Expérience générale
Le client n'a pas laissé de commentaire.Alfred W. | Expérience générale
Excellent service à la clientèleSHIRLEY D. | Premières impressions
Le client n'a pas laissé de commentaire.Javier M. | Expérience générale
i love my time of having a safe and well neat facility to keep my belongings and the staff are well more then amazing and so nice and thoughtful of my timeGuadalupe J. | Expérience générale
The access hours were inconvenient until recently.Misty W. | Expérience générale
Le client n'a pas laissé de commentaire.MICHAEL D. | Expérience générale
You should close this storage facility. It was sank, wetness everywhere, impossible to unload a trailer and walk the entire distance including stairs to 2nd story. I was member able to move in. There are no disputes. Staff cancelled the contract for unit, 1532 as I recall. I never entered or used the space.Linda E. | Expérience générale
Great Family work ethic.JACQUALINE C. | Premières impressions
Staff super helpful and friendly.MAYA T. | Premières impressions
Le client n'a pas laissé de commentaire.Scott C. | Expérience générale
Le client n'a pas laissé de commentaire.Gregory G. | Expérience générale
Le client n'a pas laissé de commentaire.Twania E. | Premières impressions
Le client n'a pas laissé de commentaire.Jackie T. | Premières impressions
Le client n'a pas laissé de commentaire.Winchester J. | Premières impressions
Le client n'a pas laissé de commentaire.Janet M. | Premières impressions
Been customer for more then few months but was never Satisfied or happy. One stapes at a time - need enough employees in rush hours. Not a single time I could do in and out took me at least 20-30 mins even just to pay my storage fee. Also when I call No one pickup the phone and if they did pick up my call they put me on hold for ever till they get to charge me extra fees smh. I got so frustrated up to where I just pay them extra fee and shut up. P.S. storage units are not quite convenience.santosh t. | Premières impressions
Great Cooperative team. Good Shape Dlleys and transfer equipment.Hisham E. | Expérience générale
Le client n'a pas laissé de commentaire.LEVIVIAN H. | Premières impressions
Le client n'a pas laissé de commentaire.Stacy M. | Premières impressions
The females at that location are super rude and not only that my couch was urinated on by a rat or something. The store manager was nice and all the males at that location.LYENANDRA C. | Expérience générale
Le client n'a pas laissé de commentaire.Kiole J. | Expérience générale
Le client n'a pas laissé de commentaire.Apollo S. | Expérience générale
Le client n'a pas laissé de commentaire.Antoninette A. | Expérience générale
This was by far the WORST experience I have EVER had with U-Haul! For every move I've done I have used U Haul but that may very well change.sheryl m. | Premières impressions
Thank you for making my move out easy and simple.Victoria M. | Expérience générale
noneKristina S. | Expérience générale
I had rats in my storage unit and the man at the counter was unprofessional about the hold situation.Neera B. | Expérience générale
The service over the phone was better than the personal service upon arrival.Allen W. | Premières impressions
s/odarrell b. | Premières impressions
The people are absolutely the best thing about the facility, they were always friendly and went beyond to be helpful.Blaise B. | Expérience générale
The young man help me with my storage was awesome. He was a very nice and professional. He gave the best customer service. And he was very knowledge on U haul information. I will recommend this lodiana r. | Premières impressions
Amazing and convenient!!Kimberly B. | Premières impressions
I appreciate the general courtesy and helpfulness of staff. The recent upgrades to the facility including HVAC are welcome. The facility is clean which is appreciated greatly.CLARENCE D. | Expérience générale
The staff is very rude it have never ever taken me 2 days to moveDelia s. | Expérience générale
My experience was horrible!!Angela A. | Expérience générale
The staff was horrible and I hate that I chose U-haul.. I wouldn't recommend THE DEVIL to this location .. NEVER!!Angela A. | Réservation
The people don’t know how much to do the company rules anyone know nothingcarman n. | Expérience générale
Customer service is awfulkishandra j. | Réservation
They sent me down the st at the storage facility when my storage at the keist and Westmoreland location. gave me a unit with a lock on it. Poor customer service and very unprofessional.Audrey W. | Réservation
I wish u stay opened longer during the week, other than Fri/Sat.henry t. | Expérience générale
Good serviceMayra F. | Expérience générale
Services supplémentaires à cet emplacement
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Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
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Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Propane service delivered straight to your door!
Nous offrons la plus grande sélection de l'industrie!