Évaluations des clients U-Haul Moving & Storage at S Westmoreland Rd

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at S Westmoreland Rd

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Callie B.
Évaluation :

Not charge me for a drop off relocation fee whenever I never had a set drop off location and order the truck through my mobile device I did not pick a drop off destination because I knew that there would be one closer to where I was whenever I was done with the truck therefore I would not be dropping it off at the same place I got it

Linda E. | Expérience générale |
Évaluation :

You should close this storage facility. It was sank, wetness everywhere, impossible to unload a trailer and walk the entire distance including stairs to 2nd story. I was member able to move in. There are no disputes. Staff cancelled the contract for unit, 1532 as I recall. I never entered or used the space.

Juanita A.
Évaluation :

First I was contacted by customer center that a location change was made due to my early time that was requested. Just to find out when I get there they do not open until an hour later. I waste gas and time going back home and then coming back once store was open. Customer service was horrible! I told them I had a reservation the lady first stated they did not have a truck for me! Then had to call a manager his name was Mike in to assist her due to the fact that I had a reservation reserved. This was the longest experience also my first time dealing with renting a truck. This was not pleasant nor smooth. The individual had me waiting at least 40 minutes until she got the transaction correct, this took about three tries. When I tried to call customer service of course no representative was Available. I will never rent from U-Haul again.

JACQUALINE C. | Premières impressions |
Évaluation :

Great Family work ethic.

MAYA T. | Premières impressions |
Évaluation :

Staff super helpful and friendly.

Scott C. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

carlon M.
Évaluation :

When there is a reservation and equipment is order there should be there when pick up time.

JIMMIE G.
Évaluation :

The staff little rude

ADRIAN E.
Évaluation :

Le client n'a pas laissé de commentaire.

JAMES S.
Évaluation :

Le client n'a pas laissé de commentaire.

JOSE L.
Évaluation :

Recomiendo mucho este lugar de alquiler. En lo personal el trato y el servicio que recibí fue muy bueno desde que hice mi reservación para un tráiler fue muy sencillo y cuando recogí mi equipo personalmente fui atendido por el mánager Michael Daniels quien apesar de mi lenguaje no era muy bueno el busco otras opciones para poder comunicarnos, entendernos, firmar y listo. Muchas Gracias Daniels y U-HAUL. I highly recommend this rental place. Personally, the treatment and service I received was very good since I made my reservation for a trailer it was very simple and when I picked up my equipment personally I was attended by manager Michael Daniels who despite my language was not very good, I looked for other options to be able to communicate, understand each other, sign and that's it. Thank you very much Daniels and U-HAUL.

CURTRINA D.
Évaluation :

Le client n'a pas laissé de commentaire.

STEVEN OLIN C.
Évaluation :

Le client n'a pas laissé de commentaire.

FABIENNE R.
Évaluation :

contact-free pickup isn't as seamless as advertised but the staff was kind and very helpful

ANA V.
Évaluation :

My reservation wasn't at this U-Haul location, I was forced to transfer after arriving to another location and my truck not being ready. Upon picking up the truck it smelled very strongly of marijuana.

DOROTHY JEAN B.
Évaluation :

Keep the professionalism, that the company promotes. You're going a great job..

SYLVIA C.
Évaluation :

Le client n'a pas laissé de commentaire.

Dianna L.
Évaluation :

Everything went really well. Grayson Peacock was the service rep. He did a great job assisting me, his coworkers and the phone calls coming in. I was very impressed with his patience, and knowledge

Danish V.
Évaluation :

Le client n'a pas laissé de commentaire.

CYNTHIA G.
Évaluation :

The individual working at this location Kiest/Westmoreland (Steven) made me feel extremely uncomfortable & unsafe. This was very argumentative & aggressive with me. It seems to me like this person is used to talking to people this way. I will not be returning to this business again, and just like this person said to me...it doesn't matter to loose my business because I'm only one person. Yes, I'm only one person but reviews & word of mouth means a lot

IRIS H.
Évaluation :

Le client n'a pas laissé de commentaire.

JOSEPH FITZGERAL W.
Évaluation :

Tia was amazing

Sapphire W.
Évaluation :

Le client n'a pas laissé de commentaire.

Ashley J.
Évaluation :

Was charged additionally, because we didn't fill the truck entirely despite when we were told you could return it at half a tank, which would make sense since it only given to us half full. U-haul needs to either have an universal rule for that, instead of being rude to customers.

juan M.
Évaluation :

return customer service was not friendly, really bossy.

ALICIA S.
Évaluation :

Gentleman at tge front counter was extremely rude and made me wait almost an hour to get the truck I had reserved the day before

ROSS W.
Évaluation :

Le client n'a pas laissé de commentaire.

Kelly Joe W.
Évaluation :

Le client n'a pas laissé de commentaire.

Evan B.
Évaluation :

Le client n'a pas laissé de commentaire.

Chelsey J.
Évaluation :

The place had great signage for where to drop off my rental and it was clean. Staff however seemed a little disengaged. They weren't rude but I wouldn't rate them for five star customer service. I'd go there if I had to but it wouldn't be my number one choice

RONOVAN C.
Évaluation :

Read a customer's reservation before entering them as a walk in. This location has overcharged me as well has charged my staff's card for the rental. This could have been prevented if the agent would have read the reservation details stating I was a corporate account.

EFRAIN C.
Évaluation :

Le client n'a pas laissé de commentaire.

KENNETH G.
Évaluation :

Everything was great! Staff was great!

JOSE R.
Évaluation :

Le client n'a pas laissé de commentaire.

YOLANDA A.
Évaluation :

Le client n'a pas laissé de commentaire.

Kathryn H.
Évaluation :

I have used this particular U-haul area for over 5 years. I love the excellent customer service that I have received here. Thank you!

Kathryn H.
Évaluation :

Thank you for your excellent service. We have been using this location for several years without any problems.

regina S.
Évaluation :

Le client n'a pas laissé de commentaire.

Steven E.
Évaluation :

We're very friendly and helpful and Tia was very bubbly and considerate.

CARLOS N.
Évaluation :

Le client n'a pas laissé de commentaire.

BENJAMIN R.
Évaluation :

Did not have handtruck/dolly available with truck. Also, this was not the original location where I had reserved a truck. It placed me behind schedule. This the second time I reserved a vehicle and it was not there when I arrived. Not from this location but from another location.

ANGEL G.
Évaluation :

Thank you

CHRISTY S.
Évaluation :

Le client n'a pas laissé de commentaire.

Laura M.
Évaluation :

Le client n'a pas laissé de commentaire.

Larry C.
Évaluation :

Assistant manager is great. Other employees are average.

Donna T.
Évaluation :

Le client n'a pas laissé de commentaire.

Gregory G. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Ebony M.
Évaluation :

Le client n'a pas laissé de commentaire.

Dashawn S.
Évaluation :

Le client n'a pas laissé de commentaire.

ladine G.
Évaluation :

Somethings were broken but I would use again. First time experience and looking forward to the next.

RAFAEL R.
Évaluation :

She was very kind and sweet person and very explainable and very polite . And explain everything we needed to know . Good job Thank You

rashanda G.
Évaluation :

Add a courtesy bell or camera to be able to promptly assist customers when the associates are outside working.

Twania E. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Craig P.
Évaluation :

The staff and manager Michael are so helpful, great team work

JOHN-PAUL L.
Évaluation :

wonderful service from Grayson. Very clean truck.

MICHAEL S.
Évaluation :

Le client n'a pas laissé de commentaire.

JOSHUA O.
Évaluation :

Le client n'a pas laissé de commentaire.

Candience H.
Évaluation :

Le client n'a pas laissé de commentaire.

Jessica U.
Évaluation :

Le client n'a pas laissé de commentaire.

ALEXANDRA S.
Évaluation :

Le client n'a pas laissé de commentaire.

DEBORAH ANN P.
Évaluation :

The van was not drivable the next morning nor was anything taken off of the bill so NO I would NOT recommend U-Haul to anyone.

SHERRI L.
Évaluation :

Your manager Micheal very professional.

DANTE G.
Évaluation :

Customer service was outstanding

Jackie T. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Kim R.
Évaluation :

Le client n'a pas laissé de commentaire.

Charles S.
Évaluation :

Le client n'a pas laissé de commentaire.

ROBIN B.
Évaluation :

Le client n'a pas laissé de commentaire.

Charles M.
Évaluation :

Le client n'a pas laissé de commentaire.

Waymon K.
Évaluation :

Service was excellent

qingming Q.
Évaluation :

The location was very busy, causing a line holdup and lot of waiting

Larry S.
Évaluation :

Tray under the console had used tissues and a used blue face mask in it, I did NOT remove them. The drink trays had sticky residue on them. Overall though the truck was fine

Marvin R.
Évaluation :

It would be a good experience if they would have had gave me a good truck instead of a dead battery and when trying to get roadside assistance nobody answered me for about 30 minutes

LASHUN W.
Évaluation :

Vehicle smelled like beer, fuel gauge and mileage was incorrect. Vehicle ran horrible and almost shut off several times. Location charged me for 2 appliance dollies even thought I only purchased one and still haven't refunded my money.

JULIAN S.
Évaluation :

Le client n'a pas laissé de commentaire.

Ray B.
Évaluation :

Nothing at all. Great location

Andrew T.
Évaluation :

paid for blankets but did not receive them

DENISSE G.
Évaluation :

Le client n'a pas laissé de commentaire.

GARY S.
Évaluation :

I made my reservation for the camp Wisdom and 35 location because it's 1.1 miles from my house. I book my reservation and arrive at 7am per the text message I received from your system. The young lady behind the counter tells me my reservation was cancelled because my pick-up times was supposed to be 5:30 (even though they weren't open) and they don't have any cargo vans available. So she made me a reservation at the next closest location that had a cargo van. (This added 10 extra miles to my trip because of these distance from my house) I arrive, rent the van and the young lady behind the counter tells me when everything is complete, of you're going to return it late just give me a call. She never said anything about additional charges if I was late or I would have changed my return time to give me a greater space cushion. I go and use the van for what I needed and encounter an accident on the freeway that delayed me by 40 minutes. I call the young lady and tell her I'm going to arrive at 4 instead of 3. She tells me "you're extending your contract which will result in additional charges of $41.50 and hangs up. At this point I'm livid. I get done with the van, get gas and arrive at your U-haul center at 3:48p. The young man checks me in and tells me not to worry about the extra charges, he will put me down that I returned the van on time. I was extremely disappointed with the way the additional time request was handled by your representative to say the least. If I do recommend or use this location again (I probably won't, I'll just use Penske because I have rented from them before and they don't play games like this) I will automatically add 2 hours to my return time to avoid the frustration.

EDDIE C.
Évaluation :

Be truthful!

MATTHEW S.
Évaluation :

Le client n'a pas laissé de commentaire.

JENNIFER A.
Évaluation :

They need to close this location down. VERY VERY Poor service there. Uhaul was not clean at all. They didn't check to see if we had the car on there right and when we went to turn it in found out that we didn't thank god it didn't come off the trailer. Will NEVER use Uhaul again or send any family members or friends there.

DAVONNA T.
Évaluation :

Le client n'a pas laissé de commentaire.

daphne K.
Évaluation :

Good Service

PRINCESS K.
Évaluation :

Le client n'a pas laissé de commentaire.

Winchester J. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Julie M.
Évaluation :

The service rep was friendly and efficient.

DIANN W.
Évaluation :

Le client n'a pas laissé de commentaire.

AUDOMARO S.
Évaluation :

Le client n'a pas laissé de commentaire.

Janet M. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

NICOLAAS G.
Évaluation :

Le client n'a pas laissé de commentaire.

Mark R.
Évaluation :

Le client n'a pas laissé de commentaire.

DANIELLE S.
Évaluation :

Employees at this location were disengaged and transactional. Is it too much to ask that a cashier look a customer in the eye? Use a friendly tone? That she Not cuss at the card reader and huff and sigh? No masks on male employees was concerning as well.

JESIKA D.
Évaluation :

Le client n'a pas laissé de commentaire.

brenda B.
Évaluation :

Don't change a thing!

Eugenio G.
Évaluation :

Le client n'a pas laissé de commentaire.

LISA R.
Évaluation :

Since we are in a pandemic, it would be safer for us all if the employees wore masks.

Ruth H.
Évaluation :

No need to improve anything,my treatment was awesome

Gary J.
Évaluation :

Nothing Mike the GM was Great

LASHA B.
Évaluation :

Tia was excellent! Everyone was very helpful.

Artanya W.
Évaluation :

Le client n'a pas laissé de commentaire.

santosh t. | Premières impressions |
Évaluation :

Been customer for more then few months but was never Satisfied or happy. One stapes at a time - need enough employees in rush hours. Not a single time I could do in and out took me at least 20-30 mins even just to pay my storage fee. Also when I call No one pickup the phone and if they did pick up my call they put me on hold for ever till they get to charge me extra fees smh. I got so frustrated up to where I just pay them extra fee and shut up. P.S. storage units are not quite convenience.

Vincent E.
Évaluation :

Employees were extremely rude and weren't speaking loudly and clearly even though they didn't have mask on

CASSANDRA R.
Évaluation :

Le client n'a pas laissé de commentaire.

Christi R.
Évaluation :

I highly recommend company transparency, I had someone calling me asking about a rental and when would u return it, I told her it was returned in the same day, her attitude was noting short of asking as though I was lying. Do better on keeping up with your rentals .

Alice G.
Évaluation :

Customer service was great.

Lynda J.
Évaluation :

Although this location treated me well my fort chive location did not let me know a truck was not available until the day of my pickup.

Angela M.
Évaluation :

The 2 ladies who worked the morning of 9-26-20 they are FABULOUS. For those 2 ladies I will always rent from them while in this area.🤝🏽🤝🏽🤝🏽🤝🏽👏🏽👏🏽👏🏽👏🏽👏🏽🙏🏽🙏🏽🙏🏽🙏🏽🙋🏽‍♀️🙋🏽‍♀️🙋🏽‍♀️🙋🏽‍♀️🙋🏽‍♀️🥰🥰🥰🥰

Mark U.
Évaluation :

Le client n'a pas laissé de commentaire.

Sonja B.
Évaluation :

Le client n'a pas laissé de commentaire.

Hisham E. | Expérience générale |
Évaluation :

Great Cooperative team. Good Shape Dlleys and transfer equipment.

Stephanie L.
Évaluation :

The best Texas location

LEVIVIAN H. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Stacy M. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

LYENANDRA C. | Expérience générale |
Évaluation :

The females at that location are super rude and not only that my couch was urinated on by a rat or something. The store manager was nice and all the males at that location.

Kiole J. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Alexcia S. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Antoninette A. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

sheryl m. | Premières impressions |
Évaluation :

This was by far the WORST experience I have EVER had with U-Haul! For every move I've done I have used U Haul but that may very well change.

Victoria M. | Expérience générale |
Évaluation :

Thank you for making my move out easy and simple.

Kristina S. | Expérience générale |
Évaluation :

none

Neera B. | Expérience générale |
Évaluation :

I had rats in my storage unit and the man at the counter was unprofessional about the hold situation.

Allen W. | Premières impressions |
Évaluation :

The service over the phone was better than the personal service upon arrival.

darrell b. | Premières impressions |
Évaluation :

n/a

Blaise B. | Expérience générale |
Évaluation :

The people are absolutely the best thing about the facility, they were always friendly and went beyond to be helpful.

diana r. | Premières impressions |
Évaluation :

The young man help me with my storage was awesome. He was a very nice and professional. He gave the best customer service. And he was very knowledge on U haul information. I will recommend this lo

Kimberly B. | Premières impressions |
Évaluation :

Amazing and convenient!!

CLARENCE D. | Expérience générale |
Évaluation :

I appreciate the general courtesy and helpfulness of staff. The recent upgrades to the facility including HVAC are welcome. The facility is clean which is appreciated greatly.

Delia s. | Expérience générale |
Évaluation :

The staff is very rude it have never ever taken me 2 days to move

Angela A. | Expérience générale |
Évaluation :

My experience was horrible!!

Angela A. | Réservation |
Évaluation :

The staff was horrible and I hate that I chose U-haul.. I wouldn't recommend THE DEVIL to this location .. NEVER!!

carman n. | Expérience générale |
Évaluation :

The people don’t know how much to do the company rules anyone know nothing

kishandra j. | Réservation |
Évaluation :

Customer service is awful

Audrey W. | Réservation |
Évaluation :

They sent me down the st at the storage facility when my storage at the keist and Westmoreland location. gave me a unit with a lock on it. Poor customer service and very unprofessional.

henry t. | Expérience générale |
Évaluation :

I wish u stay opened longer during the week, other than Fri/Sat.

Mayra F. | Expérience générale |
Évaluation :

Good service

Non reviews have been submitted for this location.

Retour
Haut de la page