Évaluations des clients U-Haul Moving & Storage at Salem Turnpike

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at Salem Turnpike

Cote générale :

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DONALD W. | Expérience générale |
Évaluation :

These guys are personable and work u. They deserve a raise. Very happy and will continue to use this specific location

Anthony L. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

OCTAVIAMICHELLE H.
Évaluation :

MAKE SURE THE CUSTOMERS KNOW WHAT THEY POLICIES ARE WITH DROP OFFS SO THEY WILL KNOW THEY WILL BE CHARGED MULTIPLE DAYS FOR USING A TRUCK FOR FOUR HOURS MY WORSE EXPERIENCE EVER ESPECIALLY IN TIMES OF NEED

MEGHANCLAIRE I.
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Le client n'a pas laissé de commentaire.

KELLIELAINE C.
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Le client n'a pas laissé de commentaire.

BRIDGETTEGRAY W.
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Le client n'a pas laissé de commentaire.

Kelli C.
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Le client n'a pas laissé de commentaire.

JA'SONNONAE' W.
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Excellent customer service!

Maureen K.
Évaluation :

Le client n'a pas laissé de commentaire.

AALIYAHSENAIT R.
Évaluation :

Clean snow off vehicles and have the equipment where it says it will be 8)

sidney l. | Expérience générale |
Évaluation :

Our storage unit got water damage and mold due to poor upkeep... the staff there was always lazy and rude... we always felt like we were bothering them...

Timothy G. | Online Move In |
Évaluation :

Le client n'a pas laissé de commentaire.

TRACEYELIZABETH B.
Évaluation :

I went to 3 different u-haul rental places. First one I waited over 1 hr no one helped me. Second I went the man could not even use the computer to see what they had to use. Third one I go into to reserve the truck they told me they had it. I go to pick it up two days later they tell me that they don't have the truck. I go to a fourth location the one on the Salem turnpike in Roanoke they have the truck I'm in and out less than 10 minutes. Excellent service at that location the other ones I have to say are very poor.

MARIE PRESTON P.
Évaluation :

Make sure the person sweep out the van when they finish.the young men that I spoke with to rent the van was awesome

Gary M.
Évaluation :

Le client n'a pas laissé de commentaire.

novella J. | Premières impressions |
Évaluation :

The guy that helped when I got there was so nice I just moved from jersey an he made me feel so welcome.

ANGELA MCMILLAN R.
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Le client n'a pas laissé de commentaire.

Jon S.
Évaluation :

Nearly impossible to adjust side mirrors.

DAWN MARIE H.
Évaluation :

The person at the desk was really helpful.

Dawn H. | Expérience générale |
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Le client n'a pas laissé de commentaire.

ESTHERJOY C.
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Le client n'a pas laissé de commentaire.

KHALED MOHAMMED A.
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Le client n'a pas laissé de commentaire.

Gwenette B.
Évaluation :

Come up with a system where you know who is open or closed. It's very disappointing to drive 30 mins to find the place closed, but avertised as open. I was desperate and what I could. Poor customer service.

CLIDE ANTONIA H.
Évaluation :

Everything was excellent keep up the good work

heather m. | Premières impressions |
Évaluation :

My grandmother, Mary Prophet, has used your building many times over the last several years. She is the one that told me and I didn’t second guess her. The staff was very nice, helpful, knowledgeable, and the environment was clean! I feel relaxed knowing I have such a secure place for my mothers belongings. She passed last month. Sincerely, Heather Mckinney

VICKIE M. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

terri a. | Premières impressions |
Évaluation :

When I 1st got my space it was so easy and everything I needed the young man who helped me took to my unit and realized it hadn't been cleaned out yet and quickly took to a nicer unit which made me feel so much more comfortable about where the unit was located. The 1st one was kinda in a hall way and this new 1 is right outside I can just pull handle my business and go. I had a great experience and will definitely be recommending uhaul in the future Thanks Guys!!!!!

MICHELLE W. | Expérience générale |
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The people in the office were great . The gate access was and available hours were not .

erin t. | Premières impressions |
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Great experience! Amazing staff!

FRANCISTHEODORE B.
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Le client n'a pas laissé de commentaire.

Francis B. | Premières impressions |
Évaluation :

there are hole-in-the-wall and ceilings that could be closed up before renting insufficient lighting

Susan M.
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Le client n'a pas laissé de commentaire.

Thomas Y.
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Front desk guy is terrible

JoLane P. | Premières impressions |
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Le client n'a pas laissé de commentaire.

JOLANE P.
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Le client n'a pas laissé de commentaire.

thomas K.
Évaluation :

Uhaul advertises a 5X9 trailer to transport a motorcycle. Some of these trailers do not have a wheel chock, which is an absolute necessity. It is also extremely dangerous. Additionally there are no tie down rings for the rear. Uhaul attempts to get around this by advertising that "many of our trailers have the chocks" However that is a legal fine print tactic to escape liability. In my case I was given one of these trailers. When I discovered the problem I attempted to call Uhaul at the local number. Apparently the call either goes to a center or no one answers at the local number. So much for customer service. At any rate after 5 minutes of listening to a recording telling me how important my call was, I realized no one was going to answer. I gave up. Having no choice, I attempted to chock the wheel myself, and tie the rear straps to the side bars of the trailer. While on I_75 in heavy traffic the front wheel slipped and the front straps became loose. The rear straps held. The bike swayed back and forth causing the trailer to also dangerously sway. I was able to control the problem until I could get on the shoulder. An extremely bad situation with a loose motorcycle in heavy high speed traffic, and then trying to repair the problem on the shoulder of a busy Interstate. It is only a matter of time that rental of these unsafe "motorcycle" trailers will result in a serious accident, if in fact, it has not already happened. This comment, may or may not be published, even though Uhaul says it will be, is to warn customers and put Uhaul on notice.

Laura W.
Évaluation :

Better direct customer dialogue. Every conversation and communication shouldnt be electronic. Why was I billed an additional $40.00 on my credit card account without prior notice, as in when vehicle was returned? I will be calling on Monday, Nov. 2,2020 to discuss this issue further. On the grounds that I wasn't advised, I will probably dispute the additional charge as I called in advance to advise of the late return and inquired then of additional charges. Laura Waddy 540676-5440

Charles B.
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Le client n'a pas laissé de commentaire.

David S.
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Le client n'a pas laissé de commentaire.

Kevin F.
Évaluation :

Justin has got to be the best employee at U-Haul. Made me aware of being overcharged.

Malyna S.
Évaluation :

Nobody was present at the office when we went to return the equipment. We had to leave the equipment and trust them to bill us correctly. We then received the receipt by email and found we were charged for 3 appliance dollies (which we did not request or use - it was found in the back not attached to the wall when we opened the truck), we were charged for 3 sets of furniture pads (there were only 2 packs of them in the truck and we only opened one set), and for 3 furniture dollies (we never detached it from the wall)! Very dishonest way to treat a customer. We should be owed a refund of $71.

Perry P.
Évaluation :

Excellent customer service a pleasure to work with

Kenneth W.
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Le client n'a pas laissé de commentaire.

DANAELIZABETH G.
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Another positive experience at turn in in Roanoke. The guy who was working came right out and went over the truck immediately. He told me their were no extra charges and thanked me for my business. I have used U-haul probably more than a dozen times and this was the easiest time ever, both at pickup and drop off. It was also a newer truck and was very clean.

TONY D.
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Easy drop off and took very little time.

Teresa V.
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Le client n'a pas laissé de commentaire.

Billy N.
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Le client n'a pas laissé de commentaire.

crescent counseling a. | Expérience générale |
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due to the facility not having a mailbox on site, were were receiving late notices every month. Not having a mailbox is bad for business.

Perry P.
Évaluation :

I use this U-Haul Facility several times a year and they always do an excellent job. Casey is a great manager and makes it a stress free experience. First class customer service every time!

Dionne R. | Expérience générale |
Évaluation :

This storage facility advertised itself to be climate-controlled. It is not. My items were ruined by mold, insects and mice. The employee door to the storage units was often left open overnight, allowing the weather and pests to come in. And the access gate was always left open.

Allen C.
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Le client n'a pas laissé de commentaire.

Chantal M.
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Le client n'a pas laissé de commentaire.

Althea J.
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The staff are always friendly and very helpful.😘😎👑

Daryl B.
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Le client n'a pas laissé de commentaire.

Beverly M.
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Le client n'a pas laissé de commentaire.

Robert A.
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Le client n'a pas laissé de commentaire.

Matthew C.
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Le client n'a pas laissé de commentaire.

donna N.
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Le client n'a pas laissé de commentaire.

Karl K.
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Le client n'a pas laissé de commentaire.

CAROL R.
Évaluation :

Clean dog hair off seats.

Kathy C.
Évaluation :

When asked if I can do a same day drop at my destination, this location needs to confirm the drop location is OPEN and available to assist.

Delicia T.
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Had a good experience with this rental. Staff was professional and mobile drop off was a breeze.

Catherine W.
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Great service.did not even have to get out of car. Very pleasant and curtious.

Chris M.
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Le client n'a pas laissé de commentaire.

R S S.
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This location has very little room to park in order to pick-up your rental.

Nathaniel F.
Évaluation :

Chase was excellent. I paid what I expected to pay.

Demetria C. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Driss L.
Évaluation :

I have a problem with payment . I got charge it twice , 203$ plus 137 $ , I don't know why I got charge the second time pls u haul fix it and send me my money back

Kevin S.
Évaluation :

It was a great experience. In, hooked up and on the road in not time! Thank you!

Stephen B.
Évaluation :

Ensure each location has routine hardware/software inspections from your IT team.The system was not working properly causing an extended wait time for me even thou I had checked in online prior to arriving.

ANNETTEFLEET L.
Évaluation :

Le client n'a pas laissé de commentaire.

Richard T.
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Le client n'a pas laissé de commentaire.

Will T. | Expérience générale |
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Le client n'a pas laissé de commentaire.

maria D.
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Le client n'a pas laissé de commentaire.

corinne T.
Évaluation :

Nice Justin Casey. Etc

Kimberly E.
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Le client n'a pas laissé de commentaire.

David W.
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Le client n'a pas laissé de commentaire.

PAULMACDONALD T.
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Le client n'a pas laissé de commentaire.

Tracy M. | Expérience générale |
Évaluation :

Throughout my experience I interacted with two employees. They were both helpful and professional. Service was quick and efficient. Would definitely use again.

David P.
Évaluation :

Le client n'a pas laissé de commentaire.

walter N.
Évaluation :

Gentleman who helped me had to sweep out inside which he did but thought it should have been ahead of time. Also cockroaches inside

MELISSATRACI S.
Évaluation :

Le client n'a pas laissé de commentaire.

David M.
Évaluation :

GM tried to charge me for more gas than was given upon pick up. Poor customer service. I had to reach out to RM for assistance - he was great- Jeffrey Messenger.

Jeannette H.
Évaluation :

Everything was fine except there was a bloody tissue in the back of the van

Nashin R. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

MARIE S. | Expérience générale |
Évaluation :

Thank you for everything you have done for me!

Johnson B.
Évaluation :

Le client n'a pas laissé de commentaire.

Mark B.
Évaluation :

Centrally located with easy access and great hours of operation.

JESUS R.
Évaluation :

Le client n'a pas laissé de commentaire.

Steven G.
Évaluation :

Le client n'a pas laissé de commentaire.

debra b. | Premières impressions |
Évaluation :

Casey and Justin were wonderful to work with and took care of everything I needed. The place is very clean as well. Thank you.

debra B.
Évaluation :

Casey was extremely helpful and fantastic to work with, he saw to everything I needed!! Doesn't get any better! Thank you

brittany b. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Don C.
Évaluation :

Le client n'a pas laissé de commentaire.

Suzy T. | Premières impressions |
Évaluation :

nice parking, no traffic and clean and a shade tent

Suzy L.
Évaluation :

Le client n'a pas laissé de commentaire.

SUSAN C.
Évaluation :

Le client n'a pas laissé de commentaire.

Jessee B.
Évaluation :

Le client n'a pas laissé de commentaire.

Randy F.
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Le client n'a pas laissé de commentaire.

Amanda K.
Évaluation :

Very helpful and quick checking in!

Cristiana H.
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Le client n'a pas laissé de commentaire.

Christopher R.
Évaluation :

Le client n'a pas laissé de commentaire.

MICHAEL P.
Évaluation :

Keep up the great work!

Sherrie S.
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Le client n'a pas laissé de commentaire.

Steven H.
Évaluation :

Le client n'a pas laissé de commentaire.

Barbara B.
Évaluation :

Le client n'a pas laissé de commentaire.

Michael T.
Évaluation :

Le client n'a pas laissé de commentaire.

Jeremy H.
Évaluation :

N/A

carlton h. | Expérience générale |
Évaluation :

Justin and Casey were always helpful and courteous. Thank you!!

KAY BRATTON A.
Évaluation :

Because I reserved a van in advance the process at pickup was smooth and fast.

Mike W.
Évaluation :

Easy rental experience, friendly and helpful staff. Thank you!

Damian C.
Évaluation :

The overall experience was very good. Due to multiple customers in the store with one associate available, we did not do the walkthrough together. I explained I did not use the furniture pads that I preordered. However, the charge was not taken off. After calling customer service, Todd reviewed the order and cleared the charge. He was excellent in promptness and professionalism.

Dennis V.
Évaluation :

Great experience! Thank you

DAVID ROY B.
Évaluation :

Stop sending me unsolicited emails. Lose my email. Today.

RICHARD A.
Évaluation :

No improvements needed. Easy check in & easy checkout at the time of rental return.

Lawrence H.
Évaluation :

Le client n'a pas laissé de commentaire.

Patricia Z.
Évaluation :

The drivers side visor was broken and I had to move it to the side in order to keep it from blocking my line of sight! The tire light was on the entire time I drove and the truck displayed a message to check the tire unit so I couldn't see how many miles I was driving. The shocks were beyond terrible. This vehicle should be maintained before it is rented out again and I should not have had to drive it! I should be refined my money!! If UHaul is going to maintain a good reputation, these old and useful vehicles need to be maintained. Also, the person that helped me pick up the truck didn't care about the visor at all.

Dawn T.
Évaluation :

Last minute reservation due to first location being closed due to "system down". Counter guy chillin on a Sunday was efficient and we were set to go fairly quickly. Equipment billed accurately.

Ricky M.
Évaluation :

Justin was great. Check in on the website was a pain because of the alternative crap. Vehicle was in good shape. Drop off on the website was a pain because it kept crashing on me. Thank God for Justin. These guys are a credit to your company. I'll use Uhaul again.

ARTIE C.
Évaluation :

Le client n'a pas laissé de commentaire.

Jon S.
Évaluation :

Le client n'a pas laissé de commentaire.

Quasean J.
Évaluation :

Le client n'a pas laissé de commentaire.

Mildred P. | Premières impressions |
Évaluation :

The only complaint I have is that there wasn’t a light in the unit. I had to rely on the main light that housed all of the units to see while I was moving my stuff in. Other than that, it was a very nice and easy experience.

Roger D.
Évaluation :

I arrived early. Van ready and clean and speedy check in and checkout at return.

Samantha W.
Évaluation :

Casey was really nice. Helped us out with what we needed. Will definitely return to this location

Charles P. | Online Move In |
Évaluation :

Rental and move in were excellent. Especially with the social distancing stuff going on. Doing everything online went very smooth and fast.

Seabron G. | Premières impressions |
Évaluation :

Lights did not work in storage unit.

Elysia B. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Will T. | Premières impressions |
Évaluation :

Nice staff

Susie H. | Expérience générale |
Évaluation :

Hello I really love working with the SalemTurnpike location they are an awesome team of employees and I appreciate them and everything they done for me

althea j. | Premières impressions |
Évaluation :

The manager and his coworker are always very friendly and helpful.

Chris C. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

carol c. | Premières impressions |
Évaluation :

I was disappointed with the fact that the light in the hallway was interoperable as well as there being no light in the unit itself so that you can see where you are putting things (so that you can do it efficiently). Lighting is needed not just for visibility but also for safety.

marshall w. | Expérience générale |
Évaluation :

Helpful

Cynthia B. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Brenda B. | Expérience générale |
Évaluation :

Great staff !! Clean, safe and secure facility !!

Roland S. | Premières impressions |
Évaluation :

Very well organized

Fonda S. | Premières impressions |
Évaluation :

My truck was there I didn’t have to wait for it.

LEOLA T. | Expérience générale |
Évaluation :

I think they should take better care of the storage but I found mice in my stuff.

Karen L. | Expérience générale |
Évaluation :

Everyone is very friendly and very knowledgeable.

Constance H. | Expérience générale |
Évaluation :

I was very pleased with the service that I got from U-Haul there were 2 things that I didn't know one is that you pay mileage was the use of the$19.95 rental best agent was PM Shift on Salem TRPK

Kenneth W. | Expérience générale |
Évaluation :

It was always easy to get to my storage unit and the staff was very cordial and understanding.

DOROTHY B. | Expérience générale |
Évaluation :

The staff was super helpful and polite after mom passed they worked with me on cleaning her stuff out thank you for your kindness

jennifer r. | Expérience générale |
Évaluation :

Staff is always very professional & courteous. I’ve rented a storage unit in addition to several vehicles; never a negative experience. Unit prices are competitive. Multiple security features.

jennifer s. | Premières impressions |
Évaluation :

Excellent customer service, Justin took the time to make sure we had everything we needed! We appreciate all his help, thank you for making this move a little less stressful!

dakota c. | Premières impressions |
Évaluation :

Clerk was very polite knowledgeable and attentive. Very pleased with the service of this location. I have used other uhaul storage and even measuring against those I am beyond pleased. Dakota Carring

barbara r. | Expérience générale |
Évaluation :

Casey is a terrific manager...he makes certain that all needs are met during the U-Haul transaction.His attention to detail is evident . I appreciate this and feel confident my goods are safe.

Charles M. | Expérience générale |
Évaluation :

Excellent customer service

Kaylon J. | Expérience générale |
Évaluation :

Great place. A little hard to pull a big truck close to the storage. But, clean place and managers were helpful when I had trouble getting the door open. It was easy after that.

Tosca M. | Premières impressions |
Évaluation :

Casey was very helpful & friendly!

jeff r. | Premières impressions |
Évaluation :

I had no problems reserving my storage building then when got there the man was very helpful ,friendly and kind

james s. | Expérience générale |
Évaluation :

Very nice facility with great prices.

TONYA B. | Expérience générale |
Évaluation :

Excellent customer service

todd d. | Expérience générale |
Évaluation :

service always good

Rebecca D. | Premières impressions |
Évaluation :

The staff was very helpful and great to work with.

Shane G. | Premières impressions |
Évaluation :

I Would please like to be contacted by a Regional Manager or someone who oversees Customer issues that were not dealt with by the ‘Gen. Man.’ at 3434 Salem Trnpk. Urgent. 540-467-5002 THnk U

jason g. | Premières impressions |
Évaluation :

Quick checking and manager was very nice. Seemed clean and well tKen care of

Joshua W. | Expérience générale |
Évaluation :

Great group of guys. I will only use this one from now on!!!!!

sydney h. | Expérience générale |
Évaluation :

Great place, I just don’t like that they tried to go up on the rent after someone else drove their truck into one of their storages. I Kinda felt like that’s why my bill went up.

Ronald O. | Expérience générale |
Évaluation :

Next time I need storage I will go to the Uhaul rent a space on valley ave, Rick and Chris are very helpful and friendly and would never charge a late fee for being just 2 days late

mia c. | Expérience générale |
Évaluation :

Thank You With Great Appreciation. Have A Bless Day.

leticia t. | Premières impressions |
Évaluation :

Very helpful and nice

BARBARA Y. | Expérience générale |
Évaluation :

thank you for good customer service

Jovan W. | Premières impressions |
Évaluation :

Good facilities.

JESSICA L. | Expérience générale |
Évaluation :

Justin was nice & helpful...

David V. | Réservation |
Évaluation :

I rented a large storage unit and was told the unit would be clean and ready to move in. Yet, oil stains on the floor; large holes in walls into adjoining units. Asked about repairs and answer was ??

Jasmine M. | Expérience générale |
Évaluation :

Great place, Great coustomer service, Everything was fantastic!!!

courtney w. | Expérience générale |
Évaluation :

The facility staff was great. Very helpful and knowledgeable with what I needed for storage as well as truck rental.

Whitney C. | Réservation |
Évaluation :

I had an issue with my storage building that was reserved online. They went above and beyond to help fix the situation since it was not my fault.

MARK C. | Expérience générale |
Évaluation :

I experienced great customer service at this location. Keep-up the good work.

robert s. | Réservation |
Évaluation :

Very helpful and accommodation. We appreciate the help.

michele S. | Expérience générale |
Évaluation :

There were 2 issues that I felt dissatisfied with 1. I had rented 2 car spaces that went unused but wasnt refunded. I was given 2 different #s for resolution offices by 2 different staff. No answer

Melanie H. | Expérience générale |
Évaluation :

They called and accused me of leaving items outside which I did not do. They knew that I moved out a certain day and still sent me a bill.

dan a. | Réservation |
Évaluation :

friendly, helpful . confusion at first quickly cleared up

bill F. | Expérience générale |
Évaluation :

Gggg

Andrea D. | Réservation |
Évaluation :

The employees at this location were very kind and competent. I am upset calling the # on contract who told us that the contents of a fully packed 20 ft truck would fit into a 10x10 unit. What a joke!

dawn s. | Expérience générale |
Évaluation :

My u it was locked for failure to pay. Only had been renting two weeks. Did not hv my name on unit in system. Was charged for tow assistance when had purchased additional insurance. Charged dbl mileS

blake s. | Expérience générale |
Évaluation :

My experience was very good

HAROLD D. | Expérience générale |
Évaluation :

Service was excellent.

bayo a. | Expérience générale |
Évaluation :

The Staff was very helpful in meeting my needs and courteous

Non reviews have been submitted for this location.

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