Customer Reviews for U-Haul Moving & Storage at Sandhill

1 323 évaluations

1117 Sparkleberry Ln Ext   Columbia, SC 29223

(803) 766-7417

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(803) 766-7417

1117 Sparkleberry Ln Ext
Columbia, SC 29223

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé
  • Inspection gratuite du remorquage
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

This store's employees were extremely friendly and helpful. As for the 1-800-UHAUL, they just over promised and made the store employees work harder to accommodate my reservation.

Matthew C.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Carolyn D.  |  Expérience générale 
Évaluation :
2

I have been out of town for several days. There is no way that I acquired 2 storage units while I am gone.

Kimberly J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAMI H. 
Évaluation :
3

Reserved a unit online and they gave me 3 small units instead and I had to buy extra locks.

Kenneth K.  |  Premières impressions 
Évaluation :
5

The after hour drop off need to be explained to the customer in full detail so that they could be prepared before they reach. I felt very unsafe returning my vehicle. Had I known the procedures of picture taking and so much more it would've been easy and faster.

NINA H. 
Évaluation :
5

Professional and friendly. No issues at all.

Eleanor M. 
Évaluation :
5

John was very friendly, helpful and has excellent customer service!

Helena C.  |  Premières impressions 
Évaluation :
2

I haven't been with you long enough to rate you yet. But I will

Bradley W.  |  Premières impressions 
Évaluation :
1

When we dropped our trailer off with a full ubox, we were told that it would be put up right then and that it didn't need a lock. Three days later, I got a call from the location asking if we were going to come pickup our ubox. I explained to them that we had dropped it off 3 days ago and that it was supposed to be stored. I came to find out that it had set unlocked in their parking lot door 3 days with all of our belongings in it. I went to verify that our items were still in the ubox and then they put it up. When it was time for us to pick up the ubox, I gave 48 hours notice since that is what was recommended. When my husband arrived to retrieve the box he waited nearly 45 minutes to be told it would be another 45 minutes. We had to return later in the day to pick it up because he couldn't wait another 45 minutes. Overall, the staff was friendly and the idea of the ubox is convenient, but I do not feel as if our belongings or time was respected during this experience.

Andrew B. 
Évaluation :
5

Might want to give more detailed instructions on how to secure the front wheels with the wheel straps. Had to figure it out myself.

ERMOND B. 
Évaluation :
4

General Manager; Mr. Johnny Jenkins was very helpful. His greeting was very pleasant and his customer service was excellent. I was appreciated doing busy at that location.

Virginia R.  |  Premières impressions 
Évaluation :
5

The truck was clean but made a very loud noise while driving!

Kay O. 
Évaluation :
5

Great service

BRITTANY G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MAKEBA J. 
Évaluation :
1

Oil change due. Alignment off. Nice and efficient staff.

ESHIORAMHE K. 
Évaluation :
5

Good service and friendly attitudes.

ANTHONY B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

VLADIMIR K. 
Évaluation :
4

I could not use my phone to photograph my drivers license so the check-out process become more difficult

Robert S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

BENJAMIN H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

BESSIE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEXTER D. 
Évaluation :
4

Very professional and understanding

EDDIE W. 
Évaluation :
2

When picking up u-haul equipment, ubox etc; give the customer the professional courtesy to advise you are present on the property.mIn my case I had my lock on to protect your pads from being stolen, they came by at a different scheduled pickup time. took the box and my lock was still on, They charged me, caused a bank charge OD...it was refunded yesterday (5) days after picking up the box and now I am still penalized because I have to wait for it to hit my bank account in maybe 3-5 more days. What an unnecessary headache for me the customer when all they had to do was ring the bell to say Msl Simmons is everything all clear for us to take the box instead of assuming it was full. I was doing something to protect YOUR property and ended up getting the short end of the stick.....This experience has been very stressful for me!

lorraine S. 
Évaluation :
3

Scheduling my Uhaul was an issue; the site I was sent to did not have the truck I needed and then I was on hold for over an hour- my move was grossly delayed. Then, through the office I setup automatic payments and asked the gentleman twice if we were good to go- turns out we were not. I got the payment due notification, but all of my bills are set up to auto pay and it didn't autopay- I immediately paid and emailed the agent and never heard back. Logged into my account and the auto pay was not set up. So I set it up- the following month was the same issue. This time I called instead, they waived the late fee and corrected the issue. The site does not save properly, and is full of discrepancies (payment never saved properly and misinformation on vehicle availability) . However, majority of Uhaul staff are patient and accommodating- I thank those gentlemen who assisted through each hurdle.

Shavon C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Louis P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIC S. 
Évaluation :
3

Better communication with customer. Remind staff to treat all customer with same important to business.

katrina C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEXTER D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven W. 
Évaluation :
5

Nothing more , very professional and Thank you

RHONDA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARLENA C. 
Évaluation :
5

Nice and friendly staff.The owner always available to new customers and willing to help

LISA B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HARRY J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph B. 
Évaluation :
5

I was overcharged for the gas almost 70 $when I got the truck was empty, I put 1/4 of gas

YANIRA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KAREN J. 
Évaluation :
5

I was more than pleased by the assistance my parents and I were given by Lamarcus Capers. He went above and beyond to make sure we were completely set up and good to go with our storage unit and instructions. I don't see that kind of customer service often at all anymore so it always catches me off guard when I do. Because of this and the ease of everything, including truck drop off, we WILL be using Uhaul exclusively for all our moving needs. Merci.

ASHTON J.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JEFFREY M. 
Évaluation :
3

The first van I received was not clean at all. It was filthy. However, the rep was very accomadating and exchanged my van for another. Although it was fairly clean there could have been a better job with cleaning all the vans. There was trash and cigerette butts behind the seats as well as the cup holder and console could have been better cleaned.

BIDDIEYA S. 
Évaluation :
2

They were busy so I dropped the keys for a later inspection. I was charged an extra 51,00 $ for fuel. I just got gas right before pulling in. Luckily I took a picture of the dashboard at drop off. Now I have to wait up to 3 days just to hear back. Not sure how long it is going to take to get my money back.

Zachary J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHENIKA H.  |  Expérience générale 
Évaluation :
1

Make sure they have accurate readings of gas levels. Also they never picked up the phone when I called for 2 days trying to speak with them about my issue. Never will use this location again and probably won't use U-Haul again

JALISA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike C. 
Évaluation :
5

The manager was very helpful and nice he is definitely in the right position and deserves a raise!!

LaTosha P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

amber B. 
Évaluation :
1

Very nice but unprofessional. Gave us a truck on empty but had to bring it back with gas. I ask for a appliance dolly when I registered but got a regular one. Would never recommend

VALERY J. 
Évaluation :
3

Your staff is very helpful and my feedback is not about them. Your store had a glitch which caused my account to be erased. No one notified me. Then I tried to upgrade my unit and because if another glitch my lock was cut off. I've also been trying to get a hitch installed. That order also got erased. Fortunately your team fixed the problem but I was seriously considering moving.

Kimberly J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LORI G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Malcom W. 
Évaluation :
4

Don't give customers a truck with only a 1/4 tank of gas. Should have at least a half tank to start out.

ALTHEA L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BERNARD G. 
Évaluation :
5

Give discounts to loyal customers. Have larger shipping containers.(IE) 10ft x 15ft.

ANTHONY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MAURICE K. 
Évaluation :
4

Outstanding staff.

TONY S.  |  Premières impressions 
Évaluation :
1

The staff was friendly however, I reserved an appliance cart to move the appliances I was going to get and they didn't have one....although I reserved it. Not sure how that's possible. That's the point of a reservations. Also, we got into the truck and we were just about to leave and the truck basically shut off on us. The check engine light was on and we had to move everything to another truck. If I reserve something, I expect for it to be available to me. That is the point of reserving it. The location is great and the staff is friendly but there needs to be some upgrading to the system in keeping track of what is available. I have had so many issues with U-Haul that I don't recommend them to anyone and only use this company if absolutely necessary. At this point, U-Haul has gotten so large that it has lost sight of the thing that keeps you in business, your customers. Get it together.

Katelyn A. 
Évaluation :
5

Just rented trailer for an hour but all went fine! LaToya great to work with!

Cary P. 
Évaluation :
5

Your employees were very friendly and helpful, prompt to assist and a pleasure to work with. If I had to put in a negative, the windshield could have been cleaned a little better. Oh, and I do NOT appreciate the space taken up in the truck with you gimmicky pre installed hand truck and blankets. I paid for and empty truck but did not get an empty truck.

Scott S. 
Évaluation :
5

Online had 10 blankets to order for use at set price, but pickup location only had bundles of 6 blankets. No big issue, just something to correct for your online site.

JOHN G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Louis P.  |  Expérience générale 
Évaluation :
5

My time there wasn't long at all, I was treated with respect and dignity, from all staff members. Thanks! I'll make this one my home place for rental.

linda J. 
Évaluation :
5

Staff was very helpful and friendly.

ROBERT S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BEAUFORT A. 
Évaluation :
5

Lamarcus took care of my rental. He is very knowledgeable and customer service oriented. U Haul did not have the appliance dolly I requested but I survived.

robert L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Miyuki J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cinthya M. 
Évaluation :
5

Convenient, well placed. drop off, in and out quickly. Not sure about the gas fees... picked up with 74 miles left in tank (per truck ssytem), dropped off with near quarter tank. But bill came later saying it was near empty.

Thomas S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES A. 
Évaluation :
5

Excellent staff and facility❣️

Alfonzo W.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KITIYAPORN S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SONYA J. 
Évaluation :
5

The young man who received the trailer, did an excellent job of meeting us and directing us.

thomas M. 
Évaluation :
5

Excellent customer service patient!

Latonya R. 
Évaluation :
5

Always great and exceptional service! I've used this location 4 times for moves..

Valinda A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARL J. 
Évaluation :
3

I was charged 14,58 for gas. I took pictures of before and after and gas gauge is exactly where it was when I picked it up. I even put gas in it before I dropped it off

dale H. 
Évaluation :
3

They forgot the furniture dolly. But customer sevice was decent about taking it off the contract.

Tevin M. 
Évaluation :
5

Service was really good, and I was in and out in no time! Merci.

Jessica J. 
Évaluation :
5

Good experience

RICHARD W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Coretta L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

King S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elton C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gene C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James P. 
Évaluation :
1

The truck did not have a full tank of gas (3/4). I was instructed to return the truck with a full tank and I did so. This caused me to have to buy the additional fuel the previous person failed to do. I feel I should be reimbursed for the additional 10 gallons (40 gallon tank) I had to buy. Also the dollie provided was horrible. I told the agent I was moving 2 rooms. They gave me a dollie for moving boxes, not heavy furniture. I told the guy at the pickup location this dollie wouldn't work for what we had to move. He called another location but they didn't have the bigger dollie with the strap. I asked him to call another location and he said he didn't have anything to do with them. This caused an enormous amount of work and made my move a horrible experience. I was also told I earned a free month's storage rental. I obtained a unit on 10/8/21 because I had rented a 26' truck to start my move. I was told the free month could be applied to that unit. When I arrived to the drop location, which is also where I have the storage unit, I was told the free month was only for a new unit, not existing. I explained I just got the unit 4 days ago and was told it could be applied. The agent told me I would need to move my belongings out of the existing unit and move into a new unit to get the free month. Needless to say, I was furious. I told him this wasn't right and left. As I was driving off, he came out to say he found a way to make it work. After this experience, I hope I never have to use Uhaul again.

KOREY G. 
Évaluation :
5

Latoria went above and beyond to allow me to drop the equipment off before the store actually opened along with providing specific instructions, and within 30 minutes after the store opened, I received an electronic receipt for equipment turn-in.

GREGORY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bridgette N.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

earl M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

saroeum R. 
Évaluation :
5

In my experience today, the professionalism and customer service was excellent.

CAROLYN T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN C. 
Évaluation :
3

Just didn't feel personable or inviting like at Dolphin. I gave the key to an employee and got interrogated on if I brought the truck back in the same condition as I got it and then was sent off. It wasn't terrible service but it sure didn't feel friendly.

ASHTON J. 
Évaluation :
5

Pricing and moving is expensive

Eboni P. 
Évaluation :
5

The staff was very friendly and very helpful.

antwuan k.  |  Premières impressions 
Évaluation :
5

The visit was a pleasure from start to finish.

Celena T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey I. 
Évaluation :
5

Keep doing what your doing all of you at 1117 Sparkleberry Lane ROCK ❤

FAITH S. 
Évaluation :
5

This is my 3rd time using this particular storage location. The employees are friendly n helpful especially who I had yesterday can't remember her name but thanks for your customer service n quick check in ..

VALINDA A. 
Évaluation :
5

That location was new to me and the customer service was compatible with the customer service at Chick-fil-A. I will definitely be using this location for all my services from now on

Tyrone R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Keith H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Damin B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL N. 
Évaluation :
5

Fix truck Head Light Was out

CALVIN M. 
Évaluation :
3

My location was changed as the reservation I had made previously could not be met due to u-haul. Crystal at the Blythewood, SC location didn't show up for work. We had to drive to the next town over to pick up a truck. To improve the experience for the next customer, maybe have employees show up for work.

William R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Miranda S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lynette S. 
Évaluation :
5

S.O.

TONY V. 
Évaluation :
5

Terance was great, kind, and attentive. The other young guy with the curly hair was great, fast and on it too with helping Terrance to locate the available vehicle and storage unit.

FELICIA O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALD S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RON M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tracy D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEIWAUN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHANEIKA T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nola W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTONIO W. 
Évaluation :
3

To make sure that it changes gears properly. On the interstate it didn't seem like it wanted to change gears it got all the way up to 3 1/2 rpm before it started to change gears. The U-Haul also acted like it didn't want to start up twice.

Wesley E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ALBERTHA R. 
Évaluation :
5

The young man was working alone and he was multitasking three customers at the same time. The agent made sure extra equipment was available for unloading. Each customer service was handled professionally and courteous service. Later that day he finally got help when another agent came to work. Bravo UHaul great staff on Sunday September 19th morning.

Lenorr B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETH M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

YOLANDA L. 
Évaluation :
4

Professional and courteous service. Patient with my requests, and changes.

Lenorr B.  |  Premières impressions 
Évaluation :
5

We rent from this location every 3 months or so and the team is always friendly and professional. Merci encore.

Regina B. 
Évaluation :
5

The guys working there was AWESOME they helped us so much.

FAITH S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lorraine K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angelica G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cory W.  |  Premières impressions 
Évaluation :
3

The storage spaces are TOO SMALL. I had to get two storage units just to fit a two bedroom apt in. Although facilities is nice they are not big enough. The friendly staff gave me the unit but was not a good unit choice.

Laura T.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CHENIKA H.  |  Premières impressions 
Évaluation :
5

If I could rate this place 20 stars I would. I can not say enough good things about the GM and his team. We had just moved from Texas and everything getting here was a disaster. The only good and stress free part about our move was this uhaul location and how understanding they are. Loved how conveniently the loading docks are located and they had so many dollies for us to use.

CHAD C.  |  Premières impressions 
Évaluation :
5

The only thing I suggest is better signage on how to access your unit according to unit numbers and locations . However, Mr. Jenkins, location manager, answered his phone after hours and I was able to get help with getting to my unit. This is a fine team of excellent employees. They made this process so easy.

Bridgette R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William V.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sonya h.  |  Premières impressions 
Évaluation :
5

I'm thankful for such a wonderful facility and staff. My only problem was some of the staff were unfamiliar with information that I needed to effectively move my property. However, all went well and that did not deter me in my positive rating of this facility. 5 stars all the way.

STEVEN D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAIME C.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Harry B.  |  Online Move In 
Évaluation :
5

Mr. Jenkins and Ms. Green (she was from another location in Columbia) were fabulous! They were excellent and KIND in helping us get access to our new storage units. We arrived after office ours from a move from Alabama and that did not stop them from going out of their way to help make our move less stressful! I will never forget their kindness to my family!!

Dee S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

alishe c.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MAYRA R.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jean J.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Louis P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharon J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nathaniel S.  |  Premières impressions 
Évaluation :
5

I'm satisfied

Annick T.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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