Évaluations des clients U-Haul Moving & Storage at Sandhill

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at Sandhill

Cote générale :

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shirley G.
Évaluation :

Le client n'a pas laissé de commentaire.

Jason R.
Évaluation :

There was a dirty head covering on the seat milage on the paper was incorrect from the vehicle. Will never nor do I recommend Uhaul to anyone

sheree W.
Évaluation :

Le client n'a pas laissé de commentaire.

Sheniya W.
Évaluation :

Le client n'a pas laissé de commentaire.

Louis P. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Robert D.
Évaluation :

Le client n'a pas laissé de commentaire.

Jill K.
Évaluation :

Le client n'a pas laissé de commentaire.

Felicia S.
Évaluation :

Thank you for the easy way you made my move experience. I appreciate your efforts and pass the word around to others for your commitment to making my experience great. Felicia S

LATONYA D.
Évaluation :

1) When I placed the reservation, I selected U-haul due to the unlimited mileage. When I went to retrieve the truck, unlimited mileage was changed to a set amount of miles. 2) The truck was not clean and had ashes in the ashtray causing for an uncomfortable and smoky 253 + mile drive to the destination. 3) The rented furniture dolly didn't come With the string which posed an issue when moving furniture.

KATHRYNMARY M.
Évaluation :

Le client n'a pas laissé de commentaire.

Marsalius W.
Évaluation :

Le client n'a pas laissé de commentaire.

DERRICK M.
Évaluation :

Le client n'a pas laissé de commentaire.

GREGORY H.
Évaluation :

The young lady that helped me was very professional and helpful. Honestly I hope she's paid well because she is management material.

Michael W.
Évaluation :

Le client n'a pas laissé de commentaire.

WILLIAM L.
Évaluation :

Le client n'a pas laissé de commentaire.

Jacquelyn W.
Évaluation :

Le client n'a pas laissé de commentaire.

JANELLE P.
Évaluation :

Le client n'a pas laissé de commentaire.

Theodore Z.
Évaluation :

Even though it was not the locations fault, due to the weather I brought my rental back early this morning but after the time I rented yesterday. I was still charged for the full day today even though the equipment was returned early. I felt I should have gotten some credit. I will probably look to take my business elsewhere in the future.

ROGER H.
Évaluation :

I had a reservation at Blythewood, no one there. Your office sent me to North Columbia only one trailor and it had two flat tires. Third you sent me to Sandhills and those people were excellent. Sandhills got an A+ ,Uhaul as a business got an F. I'LL USE SOMEONE ELSE NEXT TIME.

KENNETH D.
Évaluation :

Le client n'a pas laissé de commentaire.

Thomas C.
Évaluation :

Terrible experience, truck had wrong milage when I left so they are trying to charge me 15 more dollars. I showed Jason the milage at uhaul he said he would fix it in computer. I went to pick up another truck from this uhaul they didn't have that size which was guaranteed. Alex gave me the wrong address to go to another uhaul which ended up being 20 miles out of the way.

Philip S.
Évaluation :

Le client n'a pas laissé de commentaire.

thomas O.
Évaluation :

I think you should transfer communications from the 800-number that has huge waits and less informed people to the location providing the service. The 800-number people just give standard, scripted answers. The service location folks, on the other hand, were awesome and very helpful. Tina was my delivery driver, she was great, and two other people that I talked to on the phone were also quite helpful. Same on the Washington end.

WESLEY C.
Évaluation :

Le client n'a pas laissé de commentaire.

Christopher N.
Évaluation :

The staff will tell you that they don't deal with Ubox and hang up on you. Don't expect to get access to your box on your schedule, they will get to it at some point. The manager Miek will total avoid you when there is a problem. Don't even bother with this place.

TERRENCE H.
Évaluation :

Le client n'a pas laissé de commentaire.

MALCOM G.
Évaluation :

Le client n'a pas laissé de commentaire.

Maria J.
Évaluation :

When I called and had to leave a message and asked that someone please return my call no one ever did, asked for a dolly when my uboxes were delivered and they forgot the dolly.

David H.
Évaluation :

The Uhaul salesperson was very helpful and kind

Charnetta C.
Évaluation :

Agents very friendly

JERRY C.
Évaluation :

I reserved a 1-way 10' truck rental 2 weeks prior to pick-up. Upon arrival on the pick-up date, I was advised by the Rep that no 10' 1-way trucks were available. Only option was a 20' truck. I was given same rental price for the larger truck, but it was way too large for my needs and was more expensive to operate from a fuel standpoint. For UHaul in general > on a one-way truck rental provide adequate mileage to cover some small amount of travel from U-Haul truck pick-up location to location where moving contents are stored. Recent experience > 109 miles allowed when UHaul pick-up and drop-off locations were 108 miles apart. No allowance given for small amount of needed additional travel miles. Good way for UHaul to make additional revenue at a $.40/mile rate. Buyer beware of this tactic.

KENNETH B.
Évaluation :

Le client n'a pas laissé de commentaire.

SANDRA G.
Évaluation :

Staff was very pleasant and the manager (Meik Floyd) was exceptional and deserves to be recognized for her noticeable compassion and professionalism.

Amanda B.
Évaluation :

Le client n'a pas laissé de commentaire.

Michael A.
Évaluation :

Customer service was great.

Jenna K.
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Le client n'a pas laissé de commentaire.

Sharon J. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

PRENTISS M.
Évaluation :

good customer service

Gary M.
Évaluation :

No problems at this location. Staff was helpful and informative. I would recommend this place if you are in need of a truck for moving.

James F.
Évaluation :

Le client n'a pas laissé de commentaire.

MAXINE R.
Évaluation :

I will like to say that my haul experience was wonderful. Michael was very professional in assisting me with adjusting the driver seat. This was very important because it enable me to drive safe and comfortable. It is my opinion that Michael is a great asset to your company.

Rory C.
Évaluation :

Nice one

Avon B.
Évaluation :

Continue to keep doing what is being done. Excellent service and the reps were very professional.

Ciara C.
Évaluation :

Le client n'a pas laissé de commentaire.

Lorraine W.
Évaluation :

Extremely easy to pick up and drop off. Used the contact-less feature and it worked great!

HERBERT J.
Évaluation :

Le client n'a pas laissé de commentaire.

Renetta B.
Évaluation :

Very kind,excellent Customer service I would recommend uhall on Sparkleberry to anyone needing supplies,truck & or van rentals they had the equipment I needed @ the last minute thank you!!!

Tamika D. | Online Move In |
Évaluation :

I would give an excellent rating, however the lock was not available in the unit as the email stated. It was after hours, therefore I could not call anyone to assist. I had to go purchase a lock from a nearby gas station since I has already stored my belongings in the unit.

David S.
Évaluation :

Le client n'a pas laissé de commentaire.

Charles J.
Évaluation :

Le client n'a pas laissé de commentaire.

Ralph B.
Évaluation :

Le client n'a pas laissé de commentaire.

Charles E.
Évaluation :

Le client n'a pas laissé de commentaire.

TINA W.
Évaluation :

Staff friendly and helpful. Easy location to access.

Marcia S.
Évaluation :

I was suppose to return to a different location, but the business had closed down. The two girls working here was very helpful and so nice. They moved my return without any issues for me. You don't see that kindness very much any more. It was a pleasant experience.

Rodrigues G.
Évaluation :

Le client n'a pas laissé de commentaire.

JAMES G.
Évaluation :

This vehicle was a last-minute substitution for the vehicle originally allocated to me. As a result, there may not have been time to clean the inside of the windshield, and the hundreds of little specs on the inside of the windshield made it difficult to see with oncoming headlights. But other than that everything was just as great as I have come to expect from U-Haul. Good job!

JOY C.
Évaluation :

Le client n'a pas laissé de commentaire.

Charles K.
Évaluation :

A little bit faster turnaround when the customer picks up the vehicle. The rovers took about 15 mins. But the stragglers was very friendly and professional. And we got through it and on the road. Excellent value and equipment for my move. Thank you.

APRIL S.
Évaluation :

This location is poorly run and unprofessional. I was overcharged and they allowed a non licensed driver to pick up my vehicle and sign the contract which was in my name. Please have someone contact me.

Souley O.
Évaluation :

Meeka is a great Manager. Very professional and outgoing. My best U Haul location ever

JESSIE S.
Évaluation :

Le client n'a pas laissé de commentaire.

Pedro M.
Évaluation :

I'm so thankful to the staff members at this location for their kindness and great help and support they offered to me and my family with the process of moving, our closing was delayed and they gladly helped us through that stressful situation making it easier for us to extend the days of use w/o any extra expenses.

Dominique H.
Évaluation :

Absolutely recommend!

Nathaniel S. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Roberto B.
Évaluation :

Horrible service! It was given me a price at checkout and during the process extra charges were charged. Container arrived at the wrong location and nobody knew where it was. I had to figure it out where it was. In the end I had to drive an uhaul truck (used to unload the container) an extra 30 minutes to go to the new location, which was horrible. Extra miles were charged to my truck because of that. I would never recommend Ubox containers to a fried. Horrible!!!!

Luis L.
Évaluation :

Le client n'a pas laissé de commentaire.

anthony E.
Évaluation :

Job well done

Hubert S.
Évaluation :

The individual working the counter the evening I picked the rental up was very courteous and helpful. However, I can not say the same four the individuals working the next morning when I returned the rental. There was one individual helping another customer and three other individuals who seemed to be on a break or doing something other than helping customers.

Chris D.
Évaluation :

Huge shout out to Lamarcus Capers for his exceptional professionalism, positive and friendly demeanor, and assistance is renting a trailer. It's the people that make it all happen and I'll be returning to this store for all my needs because of the service I know I'll get from Lamarcus.

Nichole J.
Évaluation :

Staff were very helpful. I also appreciated this location opening at 7am. My only concern was my uhaul truck smelled like smoke but other than that, I had a great experience.

VONDA W.
Évaluation :

Le client n'a pas laissé de commentaire.

Diane G.
Évaluation :

I was offered a free month stoarage at a U-Haul storage center. I was told it would have to be arranged in Ohio, SC U-Haul could not do it for me.

Tyler H.
Évaluation :

Le client n'a pas laissé de commentaire.

Brett B. | Premières impressions |
Évaluation :

Great service and very helpful people.

Aaron P.
Évaluation :

Nothing. Great experience.

robert F.
Évaluation :

The young man working the front counter was not very informed. He did not know any of the answers to our questions and he did not fill out or drop off request correctly. Once we saw it we asked him to change it and he could not figure out how too. He also stated that we would be charged 100$ if we did not drop it off at that location, although that was not the location that we asked for. He just seemed very non chalant and did not care about us or what he was doing.

Jvon P.
Évaluation :

Le client n'a pas laissé de commentaire.

Ernie Alan B.
Évaluation :

Bery eady dtop off.

Terry V.
Évaluation :

Le client n'a pas laissé de commentaire.

ROMALIS D.
Évaluation :

Le client n'a pas laissé de commentaire.

DAVID A.
Évaluation :

Le client n'a pas laissé de commentaire.

Andrea W.
Évaluation :

Parts of the hubcaps to the uhaul were in the back, either install them or throw them out. Sanitizing could have been better on pick up.

Vensecia W.
Évaluation :

Everything was great

SABRINA J.
Évaluation :

Le client n'a pas laissé de commentaire.

Rich M.
Évaluation :

Have trucks prepared before opening. Most trucks we saw being picked up were blocked into their parking spaces, so the time to get everyone's truck took much longer than necessary.

Stanley N.
Évaluation :

Excellent Service Professional and Courteous Like the consistency in professionalism from both sites!

Selby A.
Évaluation :

nothing i was very satisfied

Sabrina J.
Évaluation :

Le client n'a pas laissé de commentaire.

Adrian B.
Évaluation :

Started off as a great experience until my Ubox was delivered to destination. A lock was placed on the Ubox by U-Haul and I was not provided the key to unlock I spent Sunday and Monday Trying to find someone in customer service to take ownership. I was directed to road side assistance who said they could t provide help. Attempted to contact store manager unsuccessfully and never received a follow up. Finally got permission to call locksmith to drill lock and had to pay $85 out of pocket All this could have been avoided had someone provided me with a key to padlock. Customer service stayed I would receive follow up from manGer which never happened and I don't know how to get reimbursed for locksmith expense

Kiyana C.
Évaluation :

Le client n'a pas laissé de commentaire.

Robert J.
Évaluation :

Le client n'a pas laissé de commentaire.

Crystal B. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Nell L.
Évaluation :

Le client n'a pas laissé de commentaire.

Santana G.
Évaluation :

Le client n'a pas laissé de commentaire.

Keith C.
Évaluation :

Le client n'a pas laissé de commentaire.

ROSCERIO C.
Évaluation :

Le client n'a pas laissé de commentaire.

Ramon R.
Évaluation :

The truck was clean but it had a strong smell of clorox we had to open the windows the whole trip

Claudia S.
Évaluation :

2 excellent uhaul experiences in 1 month. Thank you to Jason for handling my rental and getting me in and out so I can get my hectic day of moving started. The manager of the location is very nice and gives great customer service. I will definitely be back in September when my sister moves.

Sandra S. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Annick T. | Premières impressions |
Évaluation :

I'm satisfied

Crystal B.
Évaluation :

Le client n'a pas laissé de commentaire.

Maxine R. | Expérience générale |
Évaluation :

The manager Miek Lloyd was very professional, and knowledgeable of her job. I presented Ms. Lloyd with my situation and she knowledgeable in how to handle it . It's my opinion( based on my experience with her) that she a great asset to the company.

Darryl O.
Évaluation :

Friendly, fast, and efficient drop off and cperiemce.

Aunjelique E.
Évaluation :

Le client n'a pas laissé de commentaire.

Patricia I.
Évaluation :

We reserved a 20' truck and the quote was $247. When we went to pick it up, it was $310. We absolutely need the truck but was not happy with the higher rate. We did get two other 20' trucks in the past 60 days (large interstate move) and we never had to pay that much for the exact truck going to the exact destination (no weekends).

Jermaine W.
Évaluation :

Better equipment!

Rakim W.
Évaluation :

Le client n'a pas laissé de commentaire.

Larry S.
Évaluation :

Le client n'a pas laissé de commentaire.

shirly C.
Évaluation :

Le client n'a pas laissé de commentaire.

Arthur G. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Jared M. | Expérience générale |
Évaluation :

Marcus and Marcus were amazing. Super helpful and friendly as well as extremely knowledgeable. Military moving is an extremely stressful time, and they were understanding an accomodating. They made me feel very welcome, as opposed to the woman that barked at me about masks and refused to even answer a single easy yes/no question from 20' away.

Devin M. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Charles K. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Beonca H. | Expérience générale |
Évaluation :

The manager was awesome!

Maxine R. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Brandee M. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Sennetta S. | Expérience générale |
Évaluation :

We had an excellent experience with the U-Haul rental truck, purchase of moving supplies, and rented storage unit. Very satisfied. Thank you.

Virgil L. | Expérience générale |
Évaluation :

The attitudes of the workers is unacceptable. They do not want to do anything extra. We had issues with returning our rental truck and no compensation was giving by this location nor never received a callback or email from corporate. I contacted the manager of this facility about the refund for our storage, and I haven’t heard anything back yet.

Gwendolyn J. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

BRENDA S. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Shawn C. | Premières impressions |
Évaluation :

The attendant was very helpful and knowledgeable. She exhibited great customer service and was very polite. It was an overall wonderful experience.

Cassandra B. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

BRENDA S. | Premières impressions |
Évaluation :

already made my statement

Gwendolyn J. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Debbie A. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Jeffrey C. | Expérience générale |
Évaluation :

Staff was great. Access was easy and available when I wanted.

Marc N. | Expérience générale |
Évaluation :

It would be better if customers had access to the storage units 24/7. But it was good overall

Jeffrey C. | Premières impressions |
Évaluation :

The store people were very courteous. They were very helpful too. This was a very nice place and easy to do business with.

samuel g. | Premières impressions |
Évaluation :

Very helpful and friendly. Best price around and security was top notch.

William N. | Expérience générale |
Évaluation :

Britany was very thorough keeping me informed and getting the u-boxes delivered.

Shavonne S. | Expérience générale |
Évaluation :

Brittany and the other girl were great! Thank you for being so prompt

Jim B. | Expérience générale |
Évaluation :

Other then the pickup of the U-boxes taking a little longer then I wanted it was a great experience

DARRYN Y. | Expérience générale |
Évaluation :

It was a good job overall .

Dustin S. | Expérience générale |
Évaluation :

Aside from being picked up a couple days later than planned, every single stage of the process was perfectly smooth, and my items arrived in great shape.

sandra j. | Expérience générale |
Évaluation :

I called four (4) times to get them to pickup empty U-Box I answered NO to questions because I did not visit the facility, You need to update your answer/question with a "Did not visit."

Nefertiti T. | Expérience générale |
Évaluation :

The staff was all over the place we wait over half hour to get our storage container. No one knew how to handle the transaction. It was ridiculous . I would not recommend this place. Wrong wrong !!

Gillian F. | Expérience générale |
Évaluation :

Very helpful and knowledgeable. Great communication over the phone... they were perfect!

chad m. | Expérience générale |
Évaluation :

I rate this only average because my overall experience with uhaul moving was horrible. The sparkleberry office was great, the customer service rep that sold me on two boxes when I needed 3 is BAD!!!!

louann b. | Expérience générale |
Évaluation :

I called this location three times to inquire about my ubox delivery. Nobody ever returned my call. I ended up driving there to speak to someone in person.

daniel j. | Expérience générale |
Évaluation :

I did not use the local facilities here but the CDL driver who dropped off my u-pods and pick them was awesome. She was knowledgeable and can really maneuver and drive the heck out that form lift.

Jason S. | Expérience générale |
Évaluation :

Tina and Brittany have been EXTREMELY helpful during our entire process.

Jaclyn W. | Expérience générale |
Évaluation :

Stars off for not calling me to schedule delivery as promised, stars added for righting the situation after I called you to make arrangements for an on-time delivery

dedra t. | Expérience générale |
Évaluation :

Excellent service

Henry N. | Expérience générale |
Évaluation :

Very happy with the services....

Christopher A. | Expérience générale |
Évaluation :

Boxes weren't picked up on time which led them to charging me for another month. Took many different calls and 5 days to get a refund and I had the uboxes blocking my driveway for an additional 5 days

Brent K. | Expérience générale |
Évaluation :

The facility was fine. Our U-Box however, arrived destroyed. We are still awaiting a response from U-haul. Would not recommend at this point.

Non reviews have been submitted for this location.

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