Customer Reviews for U-Haul Moving & Storage at Santa Fe Dr

7181 évaluations

4849-4859 S Santa Fe   Littleton, CO 80120

(303) 798-0812

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(303) 798-0812

4849-4859 S Santa Fe
Littleton, CO 80120

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Le client n'a pas laissé de commentaire.

Sunnye K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joanna D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mustafa S. 
Évaluation :
5

Staff was very nice and helpful with everything. The only drawback was having one staff, therefore, service was very slow in and out. It took me 40 minutes to get a trailer.

Tuan N. 
Évaluation :
5

I needed a different ball hitch on my truck and the staff was very helpful in letting me test which size bolt shaft I needed for my vehicle and actually sought me out to see if I needed help getting it installed. They also had an issue with hooking the safety chains on their trailer to my truck since I didn't have the normal set up, but they went out of their way to figure out how to hook them to my undercarriage so that the chains would still do their job in an emergency and I would not need to go and get an entirely new hitch installed on my truck.

Steven K. 
Évaluation :
5

A/C was a bit inconsistent with blowing cold air. Muffler appeared to be running off the manifold very loud.

Mark F. 
Évaluation :
1

Had a problem (overcharged) and the 1-800 # folks said it could only be handled by the Littleton store where I picked up the trailer. Called them for 3 days and they never answered. The 1-800 # folks even tried and finally said I would have to drive there and talk with them in person. I made the 70 mile round trip drive and the overcharged problem was taken care of. The manager told me they do not answer their phones due to being to busy and he feels customers in the store are more important then the ones on the phones. I'LL NEVER USE A CORPOTATE STORE AGAIN. Best to use a smaller location where you can get better service. Problem is you have to go where the equipment is located.

STEVEN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen D. 
Évaluation :
1

Returned the equipment before deadline ... Employee unhitched trailer but neglected to log in ... Charged late fee ... I called twice to complain and then went back to store when no response ... Mark (the owner) promised to refund overcharge ... Refund never showed on credit card ... UHaul should cancel this franchise

Frederick F. 
Évaluation :
5

Store owner was friendly and helpful!

Elroy T. 
Évaluation :
4

We didn't go inside so no comment on the clean and inviting.

PARKER B. 
Évaluation :
5

GM was super helpful

Stacey B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Regina D. 
Évaluation :
5

Fabulous service! And the best service I have ever had at a UHaul location in the past 20 years. The owner, Mark, took care of me and was very helpful in explaining all the details of the rental and how to return it. Even though there was a huge line, he was pleasant and cheerful to everyone and did his best to expedite customer needs. If you have a choice of locations, I would go here.

Valerie H. 
Évaluation :
5

They need more employees. They get really busy

Allan R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

pat P. 
Évaluation :
5

UHaul as a company can be more transparent with what they are charging. I was quoted 19,95 $ then charged 79 $for a rental. The folks at the location were great but UHaul basically pulled a bait and switch and I was pissed. Seems like every time I use a truck there it is way more expensive than what I am quoted. This time the estimate was 35 $and I ended up paying 117 $. That's ridiculous

Kellie K. 
Évaluation :
5

More recent pictures of truck condition

Steven S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dorothea P. 
Évaluation :
3

Website issues: I booked an appointment and selected to use my smart phone to verify my pick-up, but the website did not recognize the confirmation number it sent me and I had to go inside and wait for almost a half hour for someone to help me with my rental. The employee who helped me was great, but U-haul should make their in-person checkout faster and make their website work better in general.

Stephanie C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christopher W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Edward C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LINDA L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

derique D. 
Évaluation :
3

Picking up process sucks!!! Slow, even using the app. Not enough employees helping customers. All the customers were irritated by the long wait.

Abrie B. 
Évaluation :
3

Get your website working. I could t contact my location using the ‘contact this location' button when i needed to extend my rental. There was no way for me to get into contact with the location i rented from directly

Bradley V. 
Évaluation :
5

The team here provides the best customer service! So awesome everytime I rent from here.

Craig H. 
Évaluation :
5

Pay attention to materials purchased. Last time they forgot my dolly I paid for and this time they gave me the wrong mattress cover I paid for so it was extremely hard to carry it because I had purchased the cover with handles

Elizabeth B. 
Évaluation :
5

You guys did a good job. I appreciate your company checking in with me as we ran late picking up the van and extending the reservation.

Diane H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jakob M. 
Évaluation :
5

On time, clean truck great service

Daniel D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

antonia M. 
Évaluation :
4

Very glad I was notified of the last minute changes to the pickup location! Nicely done

John H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARVIN P. 
Évaluation :
3

Truck and staff were great. But you really have to streamline the check in process. There were 10 people in line when I got there, took over an hour to get to the front of the line with 2 desks open for check in.

Andrew G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David R. 
Évaluation :
5

I was disappointed that the trailer that I had reserved and paid for online was NOT at the location I reserved and arrived at on the day of my rental. I was NOT advised that my pickup location had been changed. It was a hassle to backtrack to the updated location. I did not appreciate NOT being notified of the change. The personnel at BOTH locations were friendly and apologetic!

Denise K. 
Évaluation :
5

Mark was great.

Ricardo J. 
Évaluation :
5

Nothing! Quick , concise, professional!!!

Gary B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher M. 
Évaluation :
5

Availability of rentals.

Todd C. 
Évaluation :
5

Owner, Mark provided great service. Thank you.

Paula B. 
Évaluation :
2

I got charged more because they charged me the insurance when I said no.

ENKHJIN U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Craig H. 
Évaluation :
1

Uhaul stole my credit card number and used it to charge me for a rental that was from Patterson, NJ. My contract was for a local van in Littleton, CO for 5 days and approximately 200 miles. Total cost about 220 $. The charge to my credit card was for over 3 000 $. My lawyer will be in touch.

JOHN B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William B. 
Évaluation :
4

We waited a long time to get our reserved truck. Nee more then 1 guy working the service desk.

Vincent M. 
Évaluation :
5

Always do my U-haul business at this location. I just had to book a trailer at another location as this location does not have trailers to drop elsewhere. Disappointed.

JAMES S. 
Évaluation :
5

Everyone was great. Truck was clean and fresh

Benjamin S. 
Évaluation :
1

Every one at this location is rude including the manager

RALPH C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elinor B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Scott M. 
Évaluation :
5

The service personnel was super friendly and helpful.

Eckhard L. 
Évaluation :
5

The manager Mark is the best. He provided amazing customer service and super nice. Highly recommended this place. Merci.

Tom W. 
Évaluation :
5

Mark was awesome to deal with. Got me checked out and on the road in no time. If I weren't moving so far away, I would go back for future needs without hesitation.

Michael Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT M. 
Évaluation :
5

The staff working today remained calm through the rush and handled it perfect! Mark was awesome! Asking people in line (8) what they needed while helping the person in front of him! Very friendly! Awesome place to rent!

Craig H. 
Évaluation :
5

After hooking up the rental trailer to my truck my 4 connecter was not working. It was important to have the rental that day and if my truck were not working I could not safely tow. The staff helped me fix the problem (blown fuse) and I was on my way. The service provided was reassuring, logical and supportive. The help I received saved my day and I will rent from that location in the future. Merci

DANIEL K. 
Évaluation :
4

We were charged the 15 $for insurance, despite not choosing it on the online reservation. Somehow the 30 $rental rounded out closer to 100 $.

Joseph H. 
Évaluation :
5

Charles, the traveling “relief” manager was so friendly and helpful! What an excellent employee you have!

Leslie F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William L. 
Évaluation :
5

Nothing, really. Your app really simplifies the process.

Richard T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roger H. 
Évaluation :
3

Again - your rental locations are not the problem, your incorrect website information is. You need a top to bottom improvement in your IT group

JOHN J. 
Évaluation :
5

Mark was great!

MIKE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gina F. 
Évaluation :
3

They had one woman working the front and about 7 customers in line, 2 in front of me and 4 behind me in line. It took nearly an hour for me to get to the front and when I returned hours later the last guy in line was just pulling out in his rental truck. 3 guys in the back getting trucks checked in and ready to go out. At least one guy was just standing there doing nothing the whole time I was out back. You need to realign with your needs and staff accordingly. Once we are checked out we understand it takes a minute to prep the truck /trailer but an hour plus wait for the guy behind me who just bought some boxes. Made him wait for over an HOUR!! You need more people up front and less horseplay standing around out back.

Sean C. 
Évaluation :
5

Mark Martinez made everything easy and stress Free! Amazing Customer Service!!! Hire more guys like him!!! Very Friendly and Helpful!!!

Linda J.  |  Expérience générale 
Évaluation :
4

All the employees that helped me were very friendly & Professional. It does seem like the location is under staffed.

James Q. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lorie D. 
Évaluation :
3

The mobile check-in was too slow. Had to wait in line 45mins. Had done all the online work done in advance. Everyone in line seemed to have the same issue which was the cause of the long line. Need to work on the mobile check-in process (which is probably a UHaul issue, not a location issue. Person checking in was working as fast as possible. Otherwise everything else was great. the checkout process was easy and worked well.

Elot P. 
Évaluation :
5

The staff at the facility I rented from went above and beyond to accommodate my needs.. I've used them a couple times now and each time no issues, I just wish I lived a little closer to them, haha.

Troy H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marcus P. 
Évaluation :
3

I like the online system, but it's not intuitive and doesn't work well. I couldn't create an account to do the check in completely online. The lady u-haul was super great and friendly though. I also tried to use the messaging app to let the location know I was running late, but it wouldn't work. Literally, I pressed the button and it didn't work. Lastly, I returned the truck but did not get a check out statement listing the items I paid for. From the online system, I can't tell if the truck is returned. The idea is good, but you need to work on features and clarity.

YEKATERINA B. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Joseph Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholas S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lawrence L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID G. 
Évaluation :
5

The individual that checked me in was friendly and made it w we yuck and easy.

Edward S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholas T. 
Évaluation :
4

Great experience overall! The cargo van was perfect for our needs and got surprisingly good gas mileage.

Kelly F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry W. 
Évaluation :
3

Everything thing was fine , until I returned the rental very bossy employee.

Robert B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Gabrielle C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Charley S. 
Évaluation :
5

The customer service I received from Mark and Cash was topnotch - no improvement needed.

Scott S. 
Évaluation :
5

Service was great

Henry T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jackson R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Les K. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Richard K. 
Évaluation :
1

The employee added a dolly and furniture pads without my knowledge and charged me for them. When I returned the vehicle the employee asked for the items.

Kevin B. 
Évaluation :
5

Been a customers of Marks for years. He is good man, very professional. Always goes the extra mile to make sure his guest are taken care of. Treats his employees like family and they all like him very much. I have rented and stored with this location for some time and have seen this place in action, always runs smoothly...A++ Lori we will miss you. Good luck you got this. Thanks Mark for everything! The troubled carpenter

Dayne C. 
Évaluation :
5

Make the drop off easier if they are closed

Cassandra G. 
Évaluation :
5

Thank you to the staff that helped us. We did not have the proper hitch and they told us. They had the right hitch in stock and got us on our way. Trailer worked out great for our needs. Thank you again. Rented on 4/30-5/1/2021 Dennis V,

Dennis V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John M. 
Évaluation :
1

Uhaul headquarters protocol SUCKS! Although you took my credit card by phone with payment, YOU HAD NO TRUCK AVAILABLE JUST A VAN!!! I waited several hours from our scheduled appointment like 4 and a truck showed up. Sheer bullshit on your behalf!!! The people at this location were great!!! It's you the headquarters that sucks!

Francesca O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LEVEY T. 
Évaluation :
4

I really appreciate you all! Thank you so much for your kindness

Fawad A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Brandon W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jenae R. 
Évaluation :
3

It took 10 minutes for anybody in the store to even acknowledge that I was waiting in line, and the fact that there was one person checking someone out while the other person sat and twiddled their thumbs was really infuriating. Another man came into the store behind me and asked if the man would help him, and the employee stated oh I can't help you you're going to have to wait for her. Why not? I understand that he is the person doing inspections on the vehicles, but is he not cross trained to help when this exact scenario arises? I was not exactly in a bit of a rush but I would have preferred to get out in under 10 minutes which did not happen. I even checked in with all my information online and it still took 20 minutes for them to process my check in. Then, when they processed my check in, I was told that I needed to have a credit card on file, instead of a debit card. I don't carry my credit cards with me and I put one on file online. Nowhere on your website does it state that I need to bring a credit card. So I was going to have to drive all the way home grab my credit card and come all the way back. Had I needed to do that, you would not have gotten my money today. So then, the person checking me out used a mobile device to check me in which apparently allows the system to use the credit card on file instead of swiping one on premise with the computer. Then, the app wouldn't allow her to scan the driver's license. Then, the woman and man decided to bicker at each other about which van they were going to give me based off of its location in the parking lot. I do not care where the van is, just give me one. The experience with the van was perfect - it was clean, and basically brand new with 2000 miles on it. When I went to return it, I was met by the male employee right after the location is closed. He guided me to a specific parking spot and then proceeded to knock on my window and ask me to move the van to a different area and snarkly mentioned that he was trying to point me in the right spot, but I wasn't looking. He seemed really annoyed and just over his day. Needless to say some of this was not directly the employees fault, but the customer service could have been better. Had I gotten out in under 10 to 15 minutes, I wouldn't even be writing this, but I think it's only fair to U-Haul to understand why I will not be coming back to this location nor will I be suggesting it to anybody else. The last thing someone wants to do when they have to move heavy things is wait in line for at least 20 minutes when someone else could have helped them to get out the door and on with their day.

Elizabeth B. 
Évaluation :
4

Reservation is only a suggestion, I had to confirm a pickup at multiple locations and drive all around town to find the truck I reserved!

David F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Teddy H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

stephen G.  |  Expérience générale 
Évaluation :
5

'Charles Evans was a great ambassador for your brand. 10 out of 10

Chris J.  |  Premières impressions 
Évaluation :
5

Good costumer service

Eduardo F.  |  Premières impressions 
Évaluation :
1

The storage area inside was very dark. I also had a bad experience with Mark where he never checked out my unit so I was receiving past notices and whenever I explained the situation to the rep on the phone they just said they were sending info to the manager and I never received a follow up. Very poor customer service all around.

Elizabeth C.  |  Expérience générale 
Évaluation :
5

The General Manager is awesome!!!!!!! I greatly appreciate his professionalism and kindness. He made me feel comfortable and welcomed and I was well taken care of. He graciously answered all my questions. His staff was friendly and helpful, too.

Jeannine G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

theresa h.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mitchell B.  |  Premières impressions 
Évaluation :
1

I filed a formal complaint about 4849 S Santa Fe with U-haul corporate. I was in that location twice trying to resolve issues. With no resolution, I called corporate. The full details of my concern are detailed there. I've used U-haul many times with excellent customer service, so this encounter at store 21 was unusual and shocking. The woman I saw first was seriously unhelpful, stating blatantly false information, refusing to help me, and sending me to another location in error. I was in a second time an hour later and spoke to the manager Mark who refused to even acknowledge his employee's obvious misstep or the impact on me - or apologize in any way. He actually threatened to turn me away if I didn't drop the discussion about how his employee completely misinformed and misdirected me in the first conversation. His behavior was aggressive, inappropriate, and starkly unprofessional. I have obvious mobility issues and he mocked me. I don't know why this fellow is working with the public, let alone serving in a leadership role.

CATHERINE B.  |  Premières impressions 
Évaluation :
5

Returning my equipment and moving belongings into the self-storage area was seamless. Employees very friendly.

aime P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donavan W.  |  Premières impressions 
Évaluation :
5

Charles provided an acceptional service and overall experience. He is a great asset to your establishment. Merci

William L.  |  Expérience générale 
Évaluation :
5

Aliah was courteous and wonderful to work with. I am very impressed with her level of professionalism. Hands down, the best experience I've had with uhaul.

Bradley W.  |  Premières impressions 
Évaluation :
4

24 hour unit ability would be better.

Aaron P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexis G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tatiana T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeremy B.  |  Expérience générale 
Évaluation :
5

This particular uhaul and its owner and employees made it a great experience. They were SO helpful and kind in a stressful situation.

Christina J.  |  Expérience générale 
Évaluation :
4

Charles, the manager, and his staff were always very friendly and helpful when I had questions or needed anything.

Jeffrey W.  |  Expérience générale 
Évaluation :
5

This Uhaul was easy to access for me with the keypad, but always felt secure. My stuff was safe and in great condition when I moved out. I would give them my business again if needed!

Justin G.  |  Expérience générale 
Évaluation :
4

Prompt, no hassle, great service

Steve D.  |  Premières impressions 
Évaluation :
5

The team at this location was excellent. they explained everything throughly and would recommend this

Julie L.  |  Expérience générale 
Évaluation :
3

I felt they could have been a little more organized. Understaffed didn't help.

Pete W.  |  Expérience générale 
Évaluation :
3

The staff was nice and helpful, but it is clear that the facility is understaffed. The facility had trash and items scattered around and I. The buildings. It was hard to find carts.

Shirley B.  |  Expérience générale 
Évaluation :
5

Great!

greg m.  |  Expérience générale 
Évaluation :
5

Everyone was friendly and helpful.

Pete W.  |  Premières impressions 
Évaluation :
4

Everything went fine. Simple and fast transaction.

Hector c.  |  Premières impressions 
Évaluation :
5

Location was convenient. I had access at all the times I needed. Checking in and out was hassel-free.

Jill J.  |  Expérience générale 
Évaluation :
3

The storage unit door was damaged and difficult to lock and unlock. The bottom seal was worn out and it seemed like water had moved debris into the unit. There was several pieces of furniture outsid

GARY R. H.  |  Expérience générale 
Évaluation :
5

very friendly staff and processed or srorage and trailer return professionally

GARY R. H.  |  Premières impressions 
Évaluation :
5

Jasper was great!

Benjamin K.  |  Expérience générale 
Évaluation :
5

Over stock show room. Cant see where the agent is sitting but everthing was great

GINGER SUE T.  |  Expérience générale 
Évaluation :
5

All who work there are the absolute Best ! Always smiling, and very helpful. Will use your facility again, next time . Thanks To Everyone.

Dale M.  |  Expérience générale 
Évaluation :
5

I like to acknowledge Philip for his excellent customer service and knowledge. GIVE HIME A HUGE RAISE!!! Also great team.

Christian A.  |  Expérience générale 
Évaluation :
4

I am very pleased with the level of individual attention paid to me throughout my rental and moving processes. Thank you kindly for your assistance, U-Haul!

bryan g.  |  Réservation 
Évaluation :
5

Great service. Friendly staff.

Melissa G.  |  Réservation 
Non reviews have been submitted for this location.

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    Nous vendons des centaines de produits qui facilitent les déménagements!

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    Attaches de remorque

    U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.

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    Propane

    Propane service delivered straight to your door!

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    Trucks for Sale

    We have the largest selection in the industry!

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