Évaluations des clients U-Haul Moving & Storage at Sharon Rd

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at Sharon Rd

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James Cowan D. le

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Le client n'a pas laissé de commentaire.

Ronald M. le

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Customer service is very poor. They charge us for eighteen miles, when we only used 10miles. Also they charges us for two dozen pods, and we only used one dozen. I had to walk in the store to ask if they were going to check the truck. They were more engaged on their cell phone. I used to love going to this location, but I guess I will be changing my uhaul.

Steven P. le

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Good job fellas!

Laura A. le

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Le client n'a pas laissé de commentaire.

isha S. le

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Le client n'a pas laissé de commentaire.

Ashley F. le

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Le client n'a pas laissé de commentaire.

Charles K. le

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The people that work there are incredible! Great customer service from both the manager and the guy helping us with the tow dolly. Thanks all!

Rebecca S. le

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The customer service was poor. Upon return they said I could be charged for not checking the vehicle back in myself. With two employees at the counter and no other customers they made me feel like it was inconvenient to provide service.

Timothy M. le

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Mess and paperwork from previous driver left in the truck (which I cleaned). A/C did not work. When I initially picked up the truck another customer was returning their rental and also complained the A/C in their truck did not work... don’t they check for these types of things!!

Lou G. le

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Le client n'a pas laissé de commentaire.

israel R. le

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Le client n'a pas laissé de commentaire.

Stephen K. le

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Le client n'a pas laissé de commentaire.

Tammy F. le

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Everything was fine until I used another card to pay out my bill through self service was doubled charged. The gentleman called the manager, who basically told me I had to wait for my money to be returned. I felt that was poor service. As the manager, she should’ve been talking to me directly instead of passing a message. Furthermore, no one could explain to me why I was double charged and tried to make me seem as if I was wrong until I pulled up my bank account that showed I was. I was basically blown off.

Lisa P. le

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I was told that from now on when returning, I must do it all myself on my phone, record the mileage etc. I am a frequent U-Haul renter and that is a horrible idea. I pay fir service and peoples jobs. Please do not go in this route......bad idea!

Suzanne G. le

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Le client n'a pas laissé de commentaire.

Lawrence S. le

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Great Service

Rachele B. le

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So many additional charges

Petra M. le

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Le client n'a pas laissé de commentaire.

Rene F. le

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Everything was the way i spected. Easy and fast.

Samantha M. le

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The website needs work. I tried to return the truck online due to it was an early return & the website wouldn't let me so they charged me an extra $20 that I also got charged a $35 overdraft fee as well. Plus the rental for a total day when I should've been refunded a portion of it. I sent yall an email about it & no response has been made.

Dale W. le

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Le client n'a pas laissé de commentaire.

yaiman L. le

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I was charged a cleaning fee for a truck I returned clean.

Jeff G. le

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Le client n'a pas laissé de commentaire.

Aaron F. le

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Le client n'a pas laissé de commentaire.

Zoreah B. le

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Le client n'a pas laissé de commentaire.

Gabe S. le

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The manager was not very professional. She was not knowledgeable of how the taxes worked and could not explain why the total was different than the price I had been quoted. She was actually pretty rude and confrontational.

Rahul R. le

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Overall service is great .

Fernando C. le

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Le client n'a pas laissé de commentaire.

Ashleigh B. le

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Kenisha was so helpful!! She was very friendly and took her time to show me how to hook up the trailer after I told her this was my first time. She explained everything she was doing and why she was doing it. I would highly recommend this location and Kenisha is a wonderful employee!!

Vanessa H. le

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The 3 employes were excellent.

Patrick B. le

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Le client n'a pas laissé de commentaire.

becky c. le

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Absolutely amazing!! This is the place you want to store or rent from!!

David S. le

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I didn’t receive a receipt via email.

Ronnie M. le

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The staff was awesome!!!! Very helpful and accommodating.

Richard Ernest C. le

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Douglas was very helpful & made this move trouble free.

Rita D. le

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Douglas was such a help! With such a busy move day coming up he made everything a easy transaction! Definitely appreciate the kindness when I was having such a long day! Thank you

Arthur S. le

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Ok

Gary C. le

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Check in was a little slow; I think one person was late and several customers came in when Store first opened. Blake was excellent and very helpful. I would recommnend UHaul and this location.

Vickie E. le

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I like Uhaul

ethan y. le

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Terrible service from start to finish. Eric was rude and argumentative about his own mistakes. Falsely told us information and always blamed us instead. The worst customer service we’ve ever received.

Jenny G. le

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The staff present at pick-up and drop-off were friendly, fast, and made the process easy and efficient. During a stressful weekend, they made that part of the move/process a breeze. Thank you!!!

MICHEAL S. le

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NA

Valentin S. le

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One issue my move out date was 6/01/2019 not 6/22/2019 I do not want to be billed for days I did not use the storage

aron w. le

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The employees were very helpful

JOANN G. le

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The staff was always helpful and friendly!

lori r. le

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Had a great experience during a stressful time - from checkin to checkout - office staff worked with me securing the proper storage. Nice, clean, and secure. Recommended great movers too!

Daniqua B. le

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Expensive but a great experience overall!

BETTY B. le

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Kenisha Watkins and her young man are the BEST. They helped this first time storage user in every way possible. I recommend them highly.

Jonathan B. le

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Friendly staff.

Paula P. le

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The staff were very friendly and helpful.

christina p. le

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moved out on 4/26.was billed on 4/23. I thought I would be prorated &receive a refund for the rest of the month.was told this was Not possible. I emailed GM and have not heard back. Would like a reply

Tally S. le

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Sherie was very sweet and kind and was able to help me quick with my storage unit

Mary B. le

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Very good customer service.

Myesha R. le

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Great customer service!

Laverne B. le

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Very helpful in the rental of my storage unit

Neena B. le

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N/A

Donna A. le

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My experience was excellent, Kenisha and her team were very helpful and professional. I wouldn’t dream of going to any other U-Haul center for my storage or truck rental needs.

Michael s. le

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na

jose b. le

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Very very satisfied, will recomend

THOMAS C. le

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1. The desk staff lacked knowledge of the U-haul software application and either did not perform the task or called a manager for step by step instructions. 2. The staff was distracted by videos

Kenneth C. le

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The staff was very welcoming and friendly

CD L. le

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This place was awesome to work with when I moved my stuff into the unit until I moved it out. Also, the rental truck was very easy to rent right on the property. I would definitely use them again!!

Margaret R. le

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Friendly staff and easy access. Everyone was helpful!

tracy t. le

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N/A

TRACY W. le

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Thank you all very much!

ALLEN A. le

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Bill was courteous, patient, and always able to help when I needed it. Great staff especially Franklyn.

TAHIR W. le

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The two ladies that served me were above and beyond I cannot believe they don’t already have a raise !?! Lol truly great service

MICHAEL S. le

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Professional and friendly service

Margaret R. le

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Everyone was helpful and friendly.

Marion P. le

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Haley was exceptional !!!!excellent customer service!

GREGORY H. le

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Frank went above and beyond his Call of Duty to make me feel welcome and comfortable he was very professional friendly and warm-hearted. We need more Franks in customer service

Granville H. le

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All went well

ione p. le

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The people were friendly and the facilities were great and clean.

MICHAEL S. le

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Great customer service- friendly and knowledgeable staff.

DOUG D. le

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I was very satisfied

Brian H. le

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Everyone was friendly and helpful. I would use their services again if I had to.

John H. le

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Staff was friendly. Convenient hours. The facilities felt well lit and secured. However, the so called "climate controlled" units were consistently kept at around 90°F.

Yolanda C. le

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Too many U-haul trucks in the way all the time when clients need to enter their unit., feels cluttered. The climate control feature is subpar because it was very warm in the building all the time.

WILLIAM L. le

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Great place, wonderful and very helpful staff.

JAMES G. le

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Bll Harris is doing a great job. Best manager you’ve had there in a long time.

John R. le

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I would recommend the Uhaul Storage facility on Sharon Road West Road in Charlotte. Franklyn was awfully helpful in regard to our storage and moving needs.

CAROLA R. le

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Friendly staff. Clean facility.

JANEX I. le

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Great location convenient to highway Facility’s are always clean 24 hr excess with restrooms