Évaluations des clients U-Haul Moving & Storage at Sharon Rd

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at Sharon Rd

Cote générale :

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SHAMMOND T.
Évaluation :

Le client n'a pas laissé de commentaire.

Mary l. | Premières impressions |
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Le client n'a pas laissé de commentaire.

CHERYL K.
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The front desk agent was efficient t, professional, Friendly and took us to the trailer we.rented, showed us how to hook it up, explainEd what we needed to do to return the trailer. Shecouldn't have been better. She was excellent.

Clyde G.
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Staff was very proficient, helpful and friendly.

SCOTT R.
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I had an ancient car hauler that should be put out the pasture. I went their and they helped me remove the vehicle in no time. It took the Pekin Il individual an hour to get it loaded. They were happy when I returned the 26 footer 2 days early.

John S.
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Rep did not tighten trailer and it hit my tailgate. Don't trust them to do their jobs.

MICHAEL H.
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Le client n'a pas laissé de commentaire.

Jason A.
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I came in and the ladies working were rude, truck was only on a 1/4 of a tank, and she quoted me for $78 and then charged me $101 and when I asked, she said I would get a credit for the difference. Turns out I did get the credit but I was still charged $101. To top it all off, the truck had problems starting and had to try 3-4 times to get it to roll. I have used Uhaul before but this was by far the worst experience I have ever had, especially after they told me a price and then charged me $30 extra.

MANJUNATH S.
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Douglas is an awesome rep. He is very courteous, listens to your questions and is Knowledgeable about the service. You have an excellent employee there.

Lawrence S.
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Make sure there are enough furniture pads. This location ran out. Not a big deal. They arranged more at another location.

Joseph W.
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Le client n'a pas laissé de commentaire.

erin t. | Expérience générale |
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Everything was great

Joel G. | Premières impressions |
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Douglas was very professional and helpful. He made the process smooth and easy. I highly recommend this facility.

Timothy H.
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Le client n'a pas laissé de commentaire.

MARK N.
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Le client n'a pas laissé de commentaire.

TODD C. | Expérience générale |
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I had a roll up door get stuck which took 13 months to have repaired. The general manager (not the desk people, but the manager above them) at the time was extraordinarily confrontational. He was retired military and talked to me like I was his subordinate. Fact is - I am retired military as well and recognized the fact that he had apparently not been properly re-socialized to life in the civilian world. At other times the desk people have ranged from friendly and outgoing, to dismal and apathetic. The turnover of employees interfered with developing any kind of good relationship between me and the facility. Having been an eighteen year customer, I would have expected that the staff would be able to at least recognize me to the point that we did not have to wade through my records to establish that I am in fact a customer and just wanted access to my unit. The facilities were good enough (with the exception of the door) but overall a very disappointing experience. Pay people enough that want to make a career there and all of the above could be improved.

THERESA F.
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Le client n'a pas laissé de commentaire.

Amber A.
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The first truck we rented was kinda messed up but the very sweet lady at the counter made sure we were taken care of and got us a better truck to use very quickly with no issues and it was smooth sailing from there.

BRENDA C. | Premières impressions |
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I have had nothing but a great experience with each U-Haul location that I have dealt with! I especially appreciate Sam at the Sharon Rd West location for helping me with an issue I was having while trying to pay the rent for my storage unit. She was very professional and helped me a great deal! U-Haul has a lot of security features and very clean storage units. They make renting their trucks/vans easy as well. I will never use another storage facility or moving rental facility again!

Carson B.
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Le client n'a pas laissé de commentaire.

Danielle B. | Premières impressions |
Évaluation :

The swipe in/swipe out situation is different from any other storage place I've used and a little confusing but so far so good. The movers and I did notice that the layout of the building is pretty tight and labrynthine and a little difficult to maneuver large furniture.

PHILLIP B.
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We were able to do so much on line & process was easy.The young lady at the store was helpful & reassuring. The truck ran well but had a loud clunk in the driveline like a u--joint going bad when put in gear or accelerating. I passed this info on when it was returned.

Karyn B.
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Le client n'a pas laissé de commentaire.

REGINA F.
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Please make sure the windshield is clean on the inside. It is hard enough to drive a Uhaul but add in a dirty inside windshield worsens it. I needed to move my stuff not clean a Uhaul.

ROBERTA M.
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Le client n'a pas laissé de commentaire.

GARY G.
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Le client n'a pas laissé de commentaire.

Stephen P.
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Le client n'a pas laissé de commentaire.

Susan B.
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Le client n'a pas laissé de commentaire.

Shanna C.
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There was a young man who attended me when I came in. If you could have more associates like him, that would improve customer service at every location. He was polite, knowledgeable, very patient and did everything with a smile. He even helped calm my nerves about driving the truck. Much appreciated.

Elizabeth R.
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Le client n'a pas laissé de commentaire.

JONATHAN D.
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This has been the easiest and best experience I have had with Uhaul, ever. This location will be my new home thanks to Samantha and Doug!

ROBERT H.
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Le client n'a pas laissé de commentaire.

Anthony D.
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The convenience offered from this store was amazing and made the experience easy and efficient

MICHAEL M.
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Le client n'a pas laissé de commentaire.

ARTHURMANUEL U.
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Many thanks to Nicole and Tammy at Ballantyne location and Sam at Sharon Road West in Charlotte for their first-rate customer service and teamwork when the truck I was supposed to pick up had not even left its starting point. Nicole and Sam worked out a trade and sent me on my way.

Michael G.
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Great folks to work with!

MICHAEL G.
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No improvement required. Great folks to work with!

Sayyid A.
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Le client n'a pas laissé de commentaire.

Matthew S.
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Clearly laid out. Helpful signs. Safe location.

Roderick G.
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Le client n'a pas laissé de commentaire.

Jeremy C.
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Le client n'a pas laissé de commentaire.

Daniel C.
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efficient and pleasant!

ROBERT T.
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Le client n'a pas laissé de commentaire.

Wendy I.
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Le client n'a pas laissé de commentaire.

Nicholas A.
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Le client n'a pas laissé de commentaire.

STEPHEN B.
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Le client n'a pas laissé de commentaire.

Wendy I.
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Le client n'a pas laissé de commentaire.

James F.
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The cargo area was not cleaned prior to use. The mobile check-in application was overly complicated. Asking for a second ID for verification after submitting a valid drivers license is unacceptable. An agent had to finish my check in. The mobile application requires more than what an manual agent checking requests.

Katherine R.
Évaluation :

I made 3 reservations and all places, they did not have trucks available in any of them, and when I dropped it at the corresponding location and time, they still charged me a fee to deliver it late

EBONY C.
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Le client n'a pas laissé de commentaire.

TERRELL T.
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I have used this location for storage and now needed to get a van for a move. They went above and beyond on all fronts. They are calm, kind, efficient and do everything to make your experience a pleasant one! I would tell anyone to use this U-Haul location for all their needs!!!

Daniela M.
Évaluation :

We reserved a 25' truck, when we came to pick it up they said it wasn't working and had to give us a 20' truck which make us take more trips as we needed a bigger truck and they said they'd only charge us for a day as it was their fault. They didn't and charged me for two days when I returned it that night! Please be clear with your clients next time and be willing to refund if there's any mistake as they did not want to refund me!

Charles B.
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Le client n'a pas laissé de commentaire.

norvaletta M. | Expérience générale |
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Le client n'a pas laissé de commentaire.

JASON S.
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Le client n'a pas laissé de commentaire.

Tiffany M.
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Le client n'a pas laissé de commentaire.

Sharon L.
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Le client n'a pas laissé de commentaire.

Kim D.
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No improvements. The staff was so friendly!

Thomas H.
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Douglas was the most helpful agent I've ever encountered in the moving industry!

Mark R.
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Le client n'a pas laissé de commentaire.

abdulqawi C.
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N/A

PATRICIA C.
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It was a very positive experience, thank You Kenisha!

JAMES J.
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None of the employees were wearing masks when I showed up to rent my vehicle. The windshield was filthy and hard to see through in direct sunlight. The steering on the truck was sloppy. Empty or loaded the truck tended to wander in the lane.

Joseph L.
Évaluation :

More available equipment. Utility dollies were gone but the uhaul agent was able to remedy the situation with an appliance dolly.

Darrell R. | Expérience générale |
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Le client n'a pas laissé de commentaire.

SARAH M.
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Le client n'a pas laissé de commentaire.

Nancy S.
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The employees were very courteous and helpful. The only negative thing I have to say about this location is that the parking area for both U-Haul equipment and customer vehicles is very tight and limited.

BRIAN S.
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Kenosha was friendly and knew how to do her job with expertise. I would highly recommend this location

Drew B.
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Le client n'a pas laissé de commentaire.

Susan S.
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Kenisha Watkins was so helpful and answered all of my questions in a friendly way.

Eric G.
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Le client n'a pas laissé de commentaire.

Barry M.
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Le client n'a pas laissé de commentaire.

VICTORIA O.
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Le client n'a pas laissé de commentaire.

Gloria C.
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No employees wearing masks inside. When asked to they said they had them but didn't wear them because they go in and out. VERY rude.

FADIE I.
Évaluation :

Douglas provided superior customer service

Scott W.
Évaluation :

The truck was very clean and my service is always great at this particular location.

Matthew P.
Évaluation :

I did not get the managers name but she was AWESOME! Super nice and extremely helpful! This was my 3rd uhaul rental this year and like always it was flawless! I love renting from U-Haul and especially this Sharon Road location! I'll definitely be renting a trailer again!

Darron G.
Évaluation :

I don't recall the agent, but she was exceprional. Same with Doug (who CALLED the night before). There were availability issues and instead of just allowing a text or e-mail to explain, they reached and and physically talked to me. Great job! That type of service is almost a thing of the past. There are way too many phone trees and texts vs just picking up the phone and explaining what is going on. From the conversations, we were able to adjust equipment, get it on time, and still meet my tight schedule.

GEORGE H.
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Le client n'a pas laissé de commentaire.

Arnaldo G.
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Everything works perfectly and all staff was very friendly and helpful.... 👍🏻✅

Michael M.
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Le client n'a pas laissé de commentaire.

orie w. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Saint Patrick S.
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Great staff at the Sharon rd West location...

Eddie B. | Expérience générale |
Évaluation :

By far, this is the best U-Haul facility I have ever done business with. The staff are well trained in U-Haul Products, Services and in Customer Service! The Sharon Road West location is a 5-Star Facility and I suggest you do business with them... Eddie B. Charlotte, NC Myrtle Beach, SC

andrew K.
Évaluation :

Helpful staff. No problems

ELAINE W.
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Le client n'a pas laissé de commentaire.

Randall L.
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The guy that helped me picking up and dropping off was great, I think his name was Douglas. I've picked up from other locations where you have to wait forever for help hooking up, to the point where I show up early just to deal with the delays. Douglas worked fast, was on top of it immediately for pick up and drop off (even when I showed up at the last minute of business hours), and had a great attitude.

Taylor B.
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Not a single employee or customer was wearing a mask for drop off or pick up. Despite mobile pickup there was a line of 7 customers and no direction from any employee.

Aaron F.
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I think the wheels were out of alignment. One of the tires had much more wear on the outside that the other tires and the cab bounced violently when going over 45 mph.

Ryan B.
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Le client n'a pas laissé de commentaire.

JAIDEN T.
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They were not professional at all. Placed a whole food order before any one helped us. They Also had a very inappropriate conversation while checking us out!

KAYLA L.
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I would love to speak with someone about the leak in the truck which left my boxes wet after the rain. Thanks

Mary G.
Évaluation :

I can't think of anything to improve on based on the couple of rentals from this location. I do want to praise your rep Douglas Blake, Jr., he was very courteous, friendly and helpful. It is people with his pleasant demeanor that make it pleasurable to deal with a business, in this case your rental business. Hi praises to you and your staff.

JESSICA C.
Évaluation :

Nothing really the guys were very helpful

Mark G.
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Great people

MARK R.
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Excellent customer service and friendly.

JAMILA P.
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Le client n'a pas laissé de commentaire.

Leroy W.
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The manager was very courteous and helpful.

RAY R.
Évaluation :

R3served truck for Thursday Aug 27. When I went to pick it up the location was closed took 2 hours to reach customer service. Then reserved pickup at this location for 415 pm on Aug 29. When I got there pickup not there. Had to rent more expensive box truck. I asked which truck was mine was given a key and told to find it myself in lot. Uhaul has become a lousy company. Hope I don't have to rent truck again

MARK G. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Katelyn D.
Évaluation :

Significantly better than where I picked up the truck but after not finding any staff in the equipment drop off area, I check in the truck back in online. The final step was to put the key in a drop box which I could not locate, luckily the store was still open but it made me have to go inside and talk with staff who were improperly wearing their mask. Don't claim to have a system where I can pick up and down a truck by using my phone for self guided check in and drop off if I'm going to have to interact with staff both places.

Nick G.
Évaluation :

Clean rental equipment. I would think this would be even more important during a public health crisis.

Edwin U.
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Le client n'a pas laissé de commentaire.

david A.
Évaluation :

Took over an hour to get the rental because your system was down but the guy working the desk did his best

Anthony S.
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Le client n'a pas laissé de commentaire.

Glen D.
Évaluation :

Everything was very convenient and staff was very helpful. The location changed from my preferred pickup and communication about that change could have been better. I didn't find out until I called in to confirm. Didn't get a call two days before as was communicated on the website and had to upload my license twice.

Chad C. | Premières impressions |
Évaluation :

Douglas was amazing. Explained everything perfect. Doug is an amazing salesman. Very knowledgeable with the UHAUL product and very friendly. Nice to have a smiling face when you walk in.

alan C.
Évaluation :

In returning the U-Haul trailer I followed the signs it said return requipment. then I was told that we do not check in trailers here but in a different area of the complex. they should have posted sign that says trucks here and trailers different area .

Andrew C.
Évaluation :

Le client n'a pas laissé de commentaire.

PAULINE L.
Évaluation :

The people behind the counter had everything else to discuss but my rental. It took 35 minutes after I was able to get the truck and I booked everything online

David J.
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Le client n'a pas laissé de commentaire.

EDMUND B.
Évaluation :

Front desk that staff not friendly

essie t. | Expérience générale |
Évaluation :

This was my very first time having a storage unit, The staff was very friendly and helpful. I want to giive the staff an A+ for all their help ,I had the pleasure of meeting Keisha, Sam David, Tierra . I would like to thank each of them for all of their support and help.

Patrick B. | Expérience générale |
Évaluation :

Although the office was very busy on the morning we rented, the desk staff remained calm, friendly and courteous. Since it was our first time renting a storage unit, the staff walked us through the process and took the time to answer our questions Highly recommend this location.

STEPHANIE J. | Expérience générale |
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Le client n'a pas laissé de commentaire.

JULIE F. | Expérience générale |
Évaluation :

Access was easy and well maintained and I ALWAYS had great service from anyone at the desk. Very helpful!

Jonathan D. | Expérience générale |
Évaluation :

While the facility itself was great, the competency of the service could have improved. While I did the online check in as recommended to reduce my wait time - it did nothing of the sort. The lady that checked me in still asked me all the same questions I did during the online check in a couple of days prior. Had to enter my credit card information in 3 times which made me feel uneasy as I know that's how scammers get credit card information as well. On top of that, none of the staff were wearing masks which is a requirement in NC. Instead, they propped up boxes against the check in counter to keep customers away from them. Took me about 30 minutes to wait in line and get checked out to get my rental vehicle.

Mary S. | Premières impressions |
Évaluation :

Every one I dealt with behaved as an OWNER should. I have have a week of chaos and they were the best assistance to come my way during that time.

scott l. | Premières impressions |
Évaluation :

nice staff

KEVEN S. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Alex C. | Expérience générale |
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Le client n'a pas laissé de commentaire.

THURMON F. | Expérience générale |
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Le client n'a pas laissé de commentaire.

william d. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Jamila P. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

hope y. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Tom M. | Premières impressions |
Évaluation :

The gentlemen that assisted me and answered all my questions were extremely helpful, friendly, and courteous. The power happened to be out at the initial point in time I came by because of a severe storm, but they allowed me additional flexibility to unload my truck if I needed it without any additional cost. They definitely are an asset to U-Haul.

THURMON F. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Andrea M. | Expérience générale |
Évaluation :

None

Andrea M. | Premières impressions |
Évaluation :

None

Nathan B. | Expérience générale |
Évaluation :

U-Haul storage is a well oiled machine. I really appreciate the conveniences of it. But it is really expensive and there are much cheaper options out there. ☹️

true h. | Expérience générale |
Évaluation :

Two thumbs up

tina g. | Premières impressions |
Évaluation :

The room was spacious and fast friendly customer service. Both men were so courteous and polite and got me the space I needed.

true h. | Premières impressions |
Évaluation :

Y'all alright

charles d. | Premières impressions |
Évaluation :

uhaul clerk did a very good job in finding a storage space for me. Thank you

Louis A. | Expérience générale |
Évaluation :

Clean and convenient, always someone there to answer the phone or provide service

devonne m. | Premières impressions |
Évaluation :

Awesome experience.

Barbie W. | Expérience générale |
Évaluation :

It was a very easy process in and out! I definitely recommend this storage facility.

Brittany W. | Expérience générale |
Évaluation :

Great customer service the store manager Is great as well love her

Andrea W. | Expérience générale |
Évaluation :

While the local staff was good this was the absolute worst storage experience I have ever had. Sending delinquent notices to and calling your customers contacts before contacting them is deplorable.

alexus r. | Expérience générale |
Évaluation :

During move out I noticed that all my belongings had been placed in huge trash bags and 2 of my TVs where missing! staff wasn’t helpful because “it’s impossible for someone to get into my unit”

Karen C. | Expérience générale |
Évaluation :

Management was very kind and always pleasant

Tracy H. | Expérience générale |
Évaluation :

The staff was alway’s on point period The Gm was very sweet in professional. I would recommend other’s.

Megan G. | Expérience générale |
Évaluation :

Great facility, bad customer service.

Philander I. | Premières impressions |
Évaluation :

Staff was professional and able to assist me with what best fit my needs as a customer.

TINKY T. | Expérience générale |
Évaluation :

I used the storage unit for approximately 15+ years and never had a problem! I especially love the new owner she does an amazing job and is very pleasant and knowledgeable!

becky c. | Expérience générale |
Évaluation :

Absolutely amazing!! This is the place you want to store or rent from!!

Ronnie M. | Premières impressions |
Évaluation :

The staff was awesome!!!! Very helpful and accommodating.

Richard Ernest C. | Premières impressions |
Évaluation :

Douglas was very helpful & made this move trouble free.

markita joanne j. | Premières impressions |
Évaluation :

Douglas was such a help! With such a busy move day coming up he made everything a easy transaction! Definitely appreciate the kindness when I was having such a long day! Thank you

Arthur S. | Expérience générale |
Évaluation :

Ok

Gary C. | Premières impressions |
Évaluation :

Check in was a little slow; I think one person was late and several customers came in when Store first opened. Blake was excellent and very helpful. I would recommnend UHaul and this location.

Vickie E. | Expérience générale |
Évaluation :

I like Uhaul

ethan y. | Expérience générale |
Évaluation :

Terrible service from start to finish. Eric was rude and argumentative about his own mistakes. Falsely told us information and always blamed us instead. The worst customer service we’ve ever received.

Jenny G. | Expérience générale |
Évaluation :

The staff present at pick-up and drop-off were friendly, fast, and made the process easy and efficient. During a stressful weekend, they made that part of the move/process a breeze. Thank you!!!

MICHEAL S. | Expérience générale |
Évaluation :

NA

Valentin S. | Expérience générale |
Évaluation :

One issue my move out date was 6/01/2019 not 6/22/2019 I do not want to be billed for days I did not use the storage

aron w. | Expérience générale |
Évaluation :

The employees were very helpful

JOANN G. | Expérience générale |
Évaluation :

The staff was always helpful and friendly!

lori r. | Expérience générale |
Évaluation :

Had a great experience during a stressful time - from checkin to checkout - office staff worked with me securing the proper storage. Nice, clean, and secure. Recommended great movers too!

Daniqua B. | Expérience générale |
Évaluation :

Expensive but a great experience overall!

BETTY B. | Premières impressions |
Évaluation :

Kenisha Watkins and her young man are the BEST. They helped this first time storage user in every way possible. I recommend them highly.

Jonathan B. | Premières impressions |
Évaluation :

Friendly staff.

Paula P. | Premières impressions |
Évaluation :

The staff were very friendly and helpful.

christina p. | Expérience générale |
Évaluation :

moved out on 4/26.was billed on 4/23. I thought I would be prorated &receive a refund for the rest of the month.was told this was Not possible. I emailed GM and have not heard back. Would like a reply

Derek R. | Premières impressions |
Évaluation :

Sherie was very sweet and kind and was able to help me quick with my storage unit

Mary B. | Premières impressions |
Évaluation :

Very good customer service.

Myesha R. | Expérience générale |
Évaluation :

Great customer service!

Laverne B. | Premières impressions |
Évaluation :

Very helpful in the rental of my storage unit

Neena B. | Expérience générale |
Évaluation :

N/A

Donna A. | Premières impressions |
Évaluation :

My experience was excellent, Kenisha and her team were very helpful and professional. I wouldn’t dream of going to any other U-Haul center for my storage or truck rental needs.

Michael s. | Premières impressions |
Évaluation :

na

jose b. | Expérience générale |
Évaluation :

Very very satisfied, will recomend

THOMAS C. | Expérience générale |
Évaluation :

1. The desk staff lacked knowledge of the U-haul software application and either did not perform the task or called a manager for step by step instructions. 2. The staff was distracted by videos

Kenneth C. | Expérience générale |
Évaluation :

The staff was very welcoming and friendly

CD L. | Expérience générale |
Évaluation :

This place was awesome to work with when I moved my stuff into the unit until I moved it out. Also, the rental truck was very easy to rent right on the property. I would definitely use them again!!

Margaret R. | Expérience générale |
Évaluation :

Friendly staff and easy access. Everyone was helpful!

tracy t. | Expérience générale |
Évaluation :

N/A

TRACY W. | Expérience générale |
Évaluation :

Thank you all very much!

ALLEN A. | Expérience générale |
Évaluation :

Bill was courteous, patient, and always able to help when I needed it. Great staff especially Franklyn.

TAHIR W. | Expérience générale |
Évaluation :

The two ladies that served me were above and beyond I cannot believe they don’t already have a raise !?! Lol truly great service

MICHAEL S. | Expérience générale |
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Professional and friendly service

Margaret R. | Réservation |
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Everyone was helpful and friendly.

Marion P. | Expérience générale |
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Haley was exceptional !!!!excellent customer service!

GREGORY H. | Réservation |
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Frank went above and beyond his Call of Duty to make me feel welcome and comfortable he was very professional friendly and warm-hearted. We need more Franks in customer service

Granville H. | Expérience générale |
Évaluation :

All went well

ione p. | Expérience générale |
Évaluation :

The people were friendly and the facilities were great and clean.

MICHAEL S. | Réservation |
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Great customer service- friendly and knowledgeable staff.

DOUG D. | Expérience générale |
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I was very satisfied

Brian H. | Expérience générale |
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Everyone was friendly and helpful. I would use their services again if I had to.

John H. | Expérience générale |
Évaluation :

Staff was friendly. Convenient hours. The facilities felt well lit and secured. However, the so called "climate controlled" units were consistently kept at around 90°F.

Yolanda C. | Expérience générale |
Évaluation :

Too many U-haul trucks in the way all the time when clients need to enter their unit., feels cluttered. The climate control feature is subpar because it was very warm in the building all the time.

WILLIAM L. | Expérience générale |
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Great place, wonderful and very helpful staff.

JAMES G. | Expérience générale |
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Bll Harris is doing a great job. Best manager you’ve had there in a long time.

John R. | Expérience générale |
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I would recommend the Uhaul Storage facility on Sharon Road West Road in Charlotte. Franklyn was awfully helpful in regard to our storage and moving needs.

CAROLA R. | Expérience générale |
Évaluation :

Friendly staff. Clean facility.

JANEX I. | Expérience générale |
Évaluation :

Great location convenient to highway Facility’s are always clean 24 hr excess with restrooms

Non reviews have been submitted for this location.

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