Climatized feature was well below average. Items were covered in mildew. An oriental rug mildewed and rotted. This is Compared to our storage unit at Park Road which had no mildew ever. Also, Utility carts never available. Always available at Uhaul Park Road. Property gates always open. Again not at Park Rd. We were told utility carts were unavailable at Sharon Rd since they keep getting stolen. Thus we moved out.
Évaluations des clients U-Haul Moving & Storage at Sharon Rd
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Témoignages des clients récents de U-Haul Moving & Storage at Sharon Rd
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Employees smoke Marijuana on the job. We used Uhual three times during our move at different locations. Uhaul has a systemic customer service problem. We will not use again if we can avoid it. This particular site is a dingy dirty facility. We moved to another storage. Would not use again or recommend to anyone.
A gentleman named Doug helped us get set up with our storage unit. He was great!! And made the process quick and easy with no stress at all. He is definitely Management material. Thanks again Doug, Happy New Year!!
Everything was great
Douglas was very professional and helpful. He made the process smooth and easy. I highly recommend this facility.
I had a roll up door get stuck which took 13 months to have repaired. The general manager (not the desk people, but the manager above them) at the time was extraordinarily confrontational. He was retired military and talked to me like I was his subordinate. Fact is - I am retired military as well and recognized the fact that he had apparently not been properly re-socialized to life in the civilian world. At other times the desk people have ranged from friendly and outgoing, to dismal and apathetic. The turnover of employees interfered with developing any kind of good relationship between me and the facility. Having been an eighteen year customer, I would have expected that the staff would be able to at least recognize me to the point that we did not have to wade through my records to establish that I am in fact a customer and just wanted access to my unit. The facilities were good enough (with the exception of the door) but overall a very disappointing experience. Pay people enough that want to make a career there and all of the above could be improved.
I have had nothing but a great experience with each U-Haul location that I have dealt with! I especially appreciate Sam at the Sharon Rd West location for helping me with an issue I was having while trying to pay the rent for my storage unit. She was very professional and helped me a great deal! U-Haul has a lot of security features and very clean storage units. They make renting their trucks/vans easy as well. I will never use another storage facility or moving rental facility again!
The swipe in/swipe out situation is different from any other storage place I've used and a little confusing but so far so good. The movers and I did notice that the layout of the building is pretty tight and labrynthine and a little difficult to maneuver large furniture.
By far, this is the best U-Haul facility I have ever done business with. The staff are well trained in U-Haul Products, Services and in Customer Service! The Sharon Road West location is a 5-Star Facility and I suggest you do business with them... Eddie B. Charlotte, NC Myrtle Beach, SC
Douglas was amazing. Explained everything perfect. Doug is an amazing salesman. Very knowledgeable with the UHAUL product and very friendly. Nice to have a smiling face when you walk in.
This was my very first time having a storage unit, The staff was very friendly and helpful. I want to giive the staff an A+ for all their help ,I had the pleasure of meeting Keisha, Sam David, Tierra . I would like to thank each of them for all of their support and help.
Although the office was very busy on the morning we rented, the desk staff remained calm, friendly and courteous. Since it was our first time renting a storage unit, the staff walked us through the process and took the time to answer our questions Highly recommend this location.
Access was easy and well maintained and I ALWAYS had great service from anyone at the desk. Very helpful!
While the facility itself was great, the competency of the service could have improved. While I did the online check in as recommended to reduce my wait time - it did nothing of the sort. The lady that checked me in still asked me all the same questions I did during the online check in a couple of days prior. Had to enter my credit card information in 3 times which made me feel uneasy as I know that's how scammers get credit card information as well. On top of that, none of the staff were wearing masks which is a requirement in NC. Instead, they propped up boxes against the check in counter to keep customers away from them. Took me about 30 minutes to wait in line and get checked out to get my rental vehicle.
Every one I dealt with behaved as an OWNER should. I have have a week of chaos and they were the best assistance to come my way during that time.
nice staff
The gentlemen that assisted me and answered all my questions were extremely helpful, friendly, and courteous. The power happened to be out at the initial point in time I came by because of a severe storm, but they allowed me additional flexibility to unload my truck if I needed it without any additional cost. They definitely are an asset to U-Haul.
None
None
U-Haul storage is a well oiled machine. I really appreciate the conveniences of it. But it is really expensive and there are much cheaper options out there. ☹️
Two thumbs up
The room was spacious and fast friendly customer service. Both men were so courteous and polite and got me the space I needed.
Y'all alright
uhaul clerk did a very good job in finding a storage space for me. Thank you
Clean and convenient, always someone there to answer the phone or provide service
Awesome experience.
It was a very easy process in and out! I definitely recommend this storage facility.
Great customer service the store manager Is great as well love her
While the local staff was good this was the absolute worst storage experience I have ever had. Sending delinquent notices to and calling your customers contacts before contacting them is deplorable.
During move out I noticed that all my belongings had been placed in huge trash bags and 2 of my TVs where missing! staff wasn’t helpful because “it’s impossible for someone to get into my unit”
Management was very kind and always pleasant
The staff was alway’s on point period The Gm was very sweet in professional. I would recommend other’s.
Great facility, bad customer service.
Staff was professional and able to assist me with what best fit my needs as a customer.
I used the storage unit for approximately 15+ years and never had a problem! I especially love the new owner she does an amazing job and is very pleasant and knowledgeable!
Absolutely amazing!! This is the place you want to store or rent from!!
The staff was awesome!!!! Very helpful and accommodating.
Douglas was very helpful & made this move trouble free.
Douglas was such a help! With such a busy move day coming up he made everything a easy transaction! Definitely appreciate the kindness when I was having such a long day! Thank you
Ok
Check in was a little slow; I think one person was late and several customers came in when Store first opened. Blake was excellent and very helpful. I would recommnend UHaul and this location.
I like Uhaul
Terrible service from start to finish. Eric was rude and argumentative about his own mistakes. Falsely told us information and always blamed us instead. The worst customer service we’ve ever received.
The staff present at pick-up and drop-off were friendly, fast, and made the process easy and efficient. During a stressful weekend, they made that part of the move/process a breeze. Thank you!!!
NA
One issue my move out date was 6/01/2019 not 6/22/2019 I do not want to be billed for days I did not use the storage
The employees were very helpful
The staff was always helpful and friendly!
Had a great experience during a stressful time - from checkin to checkout - office staff worked with me securing the proper storage. Nice, clean, and secure. Recommended great movers too!
Expensive but a great experience overall!
Kenisha Watkins and her young man are the BEST. They helped this first time storage user in every way possible. I recommend them highly.
Friendly staff.
The staff were very friendly and helpful.
moved out on 4/26.was billed on 4/23. I thought I would be prorated &receive a refund for the rest of the month.was told this was Not possible. I emailed GM and have not heard back. Would like a reply
Sherie was very sweet and kind and was able to help me quick with my storage unit
Very good customer service.
Great customer service!
Very helpful in the rental of my storage unit
N/A
My experience was excellent, Kenisha and her team were very helpful and professional. I wouldn’t dream of going to any other U-Haul center for my storage or truck rental needs.
na
Very very satisfied, will recomend
1. The desk staff lacked knowledge of the U-haul software application and either did not perform the task or called a manager for step by step instructions. 2. The staff was distracted by videos
The staff was very welcoming and friendly
This place was awesome to work with when I moved my stuff into the unit until I moved it out. Also, the rental truck was very easy to rent right on the property. I would definitely use them again!!
Friendly staff and easy access. Everyone was helpful!
N/A
Thank you all very much!
Bill was courteous, patient, and always able to help when I needed it. Great staff especially Franklyn.
The two ladies that served me were above and beyond I cannot believe they don’t already have a raise !?! Lol truly great service
Professional and friendly service
Everyone was helpful and friendly.
Haley was exceptional !!!!excellent customer service!
Frank went above and beyond his Call of Duty to make me feel welcome and comfortable he was very professional friendly and warm-hearted. We need more Franks in customer service
All went well
The people were friendly and the facilities were great and clean.
Great customer service- friendly and knowledgeable staff.
I was very satisfied
Everyone was friendly and helpful. I would use their services again if I had to.
Staff was friendly. Convenient hours. The facilities felt well lit and secured. However, the so called "climate controlled" units were consistently kept at around 90°F.
Too many U-haul trucks in the way all the time when clients need to enter their unit., feels cluttered. The climate control feature is subpar because it was very warm in the building all the time.
Great place, wonderful and very helpful staff.
Bll Harris is doing a great job. Best manager you’ve had there in a long time.
I would recommend the Uhaul Storage facility on Sharon Road West Road in Charlotte. Franklyn was awfully helpful in regard to our storage and moving needs.
Friendly staff. Clean facility.
Great location convenient to highway Facility’s are always clean 24 hr excess with restrooms
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