Customer Reviews for U-Haul Moving & Storage at Sharon Rd

4 935 évaluations

1400 Sharon Rd W   Charlotte, NC 28210
(Intersection of South Blvd and Sharon Rd West)

(704) 358-0010

Heures

  • Du lundi au jeudi
    De 7 h am à 7 h pm
  • Vendredi
    De 7 h am à 8 h pm
  • Samedi
    De 7 h am à 7 h pm
  • Dimanche
    De 9 h am à 5 h pm
Heures d'ouverture spéciales
  • 12/24/2022: 7h00 am à 3h00 pm
  • 12/25/2022: Fermé

Services dans cet établissement :

Pour nous contacter

(704) 358-0010

1400 Sharon Rd W
Charlotte, NC 28210
(Intersection of South Blvd and Sharon Rd West)

Services dans cet établissement :

Heures

  • Du lundi au jeudi
    De 7 h am à 7 h pm
  • Vendredi
    De 7 h am à 8 h pm
  • Samedi
    De 7 h am à 7 h pm
  • Dimanche
    De 9 h am à 5 h pm
Heures d'ouverture spéciales
  • 12/24/2022: 7h00 am à 3h00 pm
  • 12/25/2022: Fermé
  • Inspection gratuite du remorquage
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules
  • Entreposage du vin

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cuthbert D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Heath W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amelia V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose santiago P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christian H. 
Évaluation :
5

Customer service was the best I have EVER received from U-Haul!

Sarah J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSUE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Josesantiago P. 
Évaluation :
3

Was double billed for 2 rentals and some of equipment I ordered was not provided when I left store. Was told I could not get refund of difference. Waiting on a call back about bills. Was told a different amount when I returned the equipment.

Priscilla D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

micheal P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dawn C. 
Évaluation :
5

Manager & staff SUPERIOR CUSTOMER SERVICE! Definitely renting from this location again!!!

Michelle R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peggy A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Najeeb S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robin H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Curtis T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexis U. 
Évaluation :
5

I think the inside of the windshield of my truck might need to be washed because the outside wipers did not help clean it off and improve visibility. I have to do that periodically with my truck, at least. Otherwise the truck was in good shape for an old GMC with 120k+ miles on it!

Kevin F. 
Évaluation :
5

The whole staff was so polite it's the best experience I've ever had with U Haul thank you Douglas and staff

RICHARD S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kurt K. 
Évaluation :
5

No comments, just compliments! The new manager and his entire staff were warm, courteous, helpful and thorough. The truck and the rental unit were clean and well-maintained. Thank you for a great experience!

Robin G. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Kiara M. 
Évaluation :
4

This comment is not related to this specific location, however U-Haul needs to work on their mobile/contactless pickup software. It is lacking significant infrastructure and user friendly design. As to revamp API protocols.

Ronald C. 
Évaluation :
5

Easy drop off. Great experience. Will be using the car trailer again!

Morgan K. 
Évaluation :
3

They did not have the equipment I ordered.. very poor.. don't let people order items that are not available!

Jimmy M. 
Évaluation :
3

Clean truck in an out side windows food on dash

Robert C. 
Évaluation :
5

No improvement needed. This was my first time using this location and I had the best experience. The staff was friendly and they explained everything to me in detail. They went above and beyond to make sure my rental experience was successful. Merci

Latoya P. 
Évaluation :
5

I would absolutely recommend this facility to anyone seeking storage and/or truck rental. Everyone from the Manager below was exceptionally polite, professional, helpful, engaging and amazing. I cannot express enough how wonderful it is to encounter an entire team of staff who are consistently caring and work for the benefit of the "Customer's" experience being a positive one. I told them individually and collectively that I am Uber Impressed with the team at 1400 Sharon Rd W, Charlotte, NC. Kudos to the Manager Douglas for assembling such an Awesome team.

Kellier P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shaun A. 
Évaluation :
5

Exeen customer Cervice thanks

Eddie U. 
Évaluation :
4

Nice employees but keeping a balance professionalism while at work is important. Certain language and conversation should not be heard by customers.

Jessica R. 
Évaluation :
4

Quick and efficient drop off process - friendly employee with a professional appearance. Merci.

Thomas P. 
Évaluation :
1

Hire professional staff. Train them!

Jarrus C. 
Évaluation :
5

Hand truck had to clamps to secure it. It's rolling back and forth in back of the truck

Jose R. 
Évaluation :
5

Everything was great. Quality customer service on both ends of the trip.

Kenneth B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

caroline S. 
Évaluation :
5

Doug and Paul were super helpful with everything. They were pleasant and went above and beyond to ensure that I had everything for a successful move and to use the storage. Only issue is the lights are out on the hallway of my unit it is very dark A403

lakeshia l.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Deanna H. 
Évaluation :
5

The staff was very polite and courteous. I was very impressed!

Diane S. 
Évaluation :
5

Daniel is awesome! Best service ever at UHaul.

Cuthbert D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kedwin R. 
Évaluation :
4

The overall experience was good. However, there were multiple times that I received lol notices of late rent when my card was on file. I had to constantly make sure that the office staff had my card on file. This resulted in notices going to my family members. That is not acceptable and should be corrected.

Emery G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Martha R. 
Évaluation :
5

Great location, no issues dropping off tow dolly, which they took off and no issues leaving my vehicle there while the unloading was being done. Once I bought back the truck literally took a few minutes to go over confirm gas and no damage and be on my way. A very easy and efficient setup they have there.

randy A. 
Évaluation :
2

It was not clean when I get there to put my things in I was told that it would they would clean it they didn't clean it I had to. After that each time I went to visit my storage unit I had to beg them to move a truck from front of the door they had it parked at every time I when I go to visit at night time there's no one there to move the truck. I got behind in my payment so therefore they gave me a deadline to come and remove my things when I did my lock was cut I have things that was missing they gave me a deadline to get my things out of the storage I was there on the 27th and paid $100 and I got there the lock was cut I have items that I missing they refuse to talk to me Miss Britney that work there with very rude The young man named Douglas said he was manager but he had some men or his so-called security to come after me So next best thing for me to do was to call the attorney general They refused to give me my items back

Gracie S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kevin s.  |  Expérience générale 
Évaluation :
1

Apparently something is wrong with the mileage on the truck. It said I went over 30 miles when I literally drove from Sharon Rd to Park Rd and back. My GPS says that's approximately 3,6 mile drive going and coming. They obviously need to check the mileage per gallon on the truck. Never had an issue at any UHaul facility until now.

Salyna D. 
Évaluation :
1

when i arrived, i had to wait 15 minutes to pick up the truck due to only one lady working - after 15 m a guy step inside and start to help. he is not professional at all, he interrupted with his phone keep texting, and don't even care to complete the transaction - after I told him, it's not professional, let me go and finish your chat later - he got mad and start to give me attitude. other than that all good ..

Milad W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MONICA P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tierra G.  |  Expérience générale 
Évaluation :
5

Great experience! Awesome U Haul team... especially Douglas! He goes above and beyond to make sure things are right.

Cinquetta E.  |  Expérience générale 
Évaluation :
5

Jamal went above and beyond to help me jump my car and take the splash pans off my bumper to safely remove it from the trailer. Highly recommend this location!

Katherine S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Scott H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

reynard J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Taylor R. 
Évaluation :
2

Very disappointed with Uhaul in Charlotte NC! I made a reservation for a 10 ft truck months in advance but upon arriving at the original location I was told my truck was not available and would have to take a 15 ft at a different location! The truck also had a broken drivers side mirror. Additionally I was told that I would only be charged the original truck rate but this did not happen. I've used your service on multiple occasions and this has been by far the most disappointing.

Charles R. 
Évaluation :
5

you doing fine in Jesus name

Jeff H. 
Évaluation :
5

Everything was perfect.

FRANK S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan S. 
Évaluation :
3

Uhaul changed the connection on some trailers to a clamp type with a spring. This type in comparison to the crank down type is awful. The noise level from this new type gives you a headache by the noise it causes every time you hit a bump in the road. Don't let them give you this type. Go to another Uhaul location and get the crank down type.

Sergei B. 
Évaluation :
4

You should keep the alleyway between the units clear of vans and monitor the way people park because many times you couldn’t get through to your unit and had to go around the other buildings but a lot of that’s from typical rude drivers in Charlotte area, so the staff should just monitor it and restrict people from blocking the area with vehicles and make sure that people drive extra careful through the alleyway between the buildings.

Tate P.  |  Expérience générale 
Évaluation :
2

Booked 2 days ahead but was given the wrong cargo van & had to return it 2 hrs later for a different one that did run better. They made an old woman (69 yrs) cry.

Suzanne M. 
Évaluation :
5

I moved from Tampa to Charlotte …. U haul was the best price and service from the first moment when I arrived to the store …. Good people making possible this homework…. Merci 

Gloria R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tierra G. 
Évaluation :
1

I have used a truck for a day bit they have charged 2days . Tried to call multiple times and chat but no help.

Sivasankarachary C. 
Évaluation :
5

simple and quick

Todd C. 
Évaluation :
3

Better accessibility to make changes. It took me 2 days and a 2 hrs wait time to call and make an adjustment to my reservation

Robert D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

almeta H. 
Évaluation :
5

Friendly people.

Trevor W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Neville L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joseph L. 
Évaluation :
5

Great staff! Friendly and very organized.

Andrew T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hilton R. 
Évaluation :
5

Great and smooth process

Blake S. 
Évaluation :
5

Our check-in with Douglas was very easy and he was a great and personable representative. He made things very easy and was fun to talk to.

Quinn L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TESS B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

david K. 
Évaluation :
5

The worker they was outstanding respectful and very helpful

ABRAHAM S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luis O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carol H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve B. 
Évaluation :
5

This is one of the best U-Haul locations in greater Charlotte, NC Guys are awesome and extremely personable and very helpful.

Brian R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lonnie D. 
Évaluation :
2

I'm storing an expensive car. Was disappointed when I arrived to learn the gate never closes. I feel less confident about security as such, I wouldn't recommend it to others. Prayerfully, nothing untoward occurs during my 1 month stay

Darrick C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sherry J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patty H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

peter b.  |  Expérience générale 
Évaluation :
5

The phone call routine is utterly stupid. You have my drivers license info upfront. The young lady running this location is has a wonderful caring spirit. The world would be a better place if everyone cared the way she does.

Scott C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Yan H. 
Évaluation :
5

make sure trucks have gas when ready to go back out for a customer

Linda C. 
Évaluation :
5

The staff was very friendly,efficient,and timely. I was very impressed!

Richard E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

julio G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

don C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brad P. 
Évaluation :
4

The Rental Pick Up Location was fine. My only frustration was that the pickup location was changed and I did not find out until the day before my reservation. The new location was about 20 minutes farther. There was also a gas return level discrepancy that I believe was resolved but an inconvenience to go through.

Chris H. 
Évaluation :
5

Improving is not really necessary

ROBERT T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Travis S.  |  Expérience générale 
Évaluation :
3

On u-haul's site, I was provided a mover referral. The 2 racist men came, saw our Black faces worked for 10 minutes., claimed they were both running to get beverages then text me to say the are canceling due to an emergency. I was left abandoned by “professionals”. I suggest Uhaul do a better job of finding reliable and less racist partners. I need a refund!

samantha G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eloy B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David S. 
Évaluation :
5

General Manager at this location is always courteous and professional. Among best in the area.

Jose M. 
Évaluation :
3

I would suggest having more employees work as there was a wait time due to only one employee on staff the morning I picked up the truck.

Christa C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darryl J. 
Évaluation :
5

Excellent staff, all were quite helpful, went well above and beyond! Merci!

John A. 
Évaluation :
5

Great customer service very friendly and knowledgeable staff just an all round great bunch of guys and gals to work with. Un travail bien fait

GARY P. 
Évaluation :
4

Jamal Blake was great at his job, he's a asset to the company

Robert C. 
Évaluation :
1

The van was a piece of garbage. Noisy, transmission was loud, poor to shift, unclean interior, steering was loose. You should be ashamed to rent such a piece of shit.

Brian D. 
Évaluation :
5

Smooth pick up and drop off with pleasnt, helpful personnel.

Henry G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Reggie M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Diego C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SERGHEI I.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michael b.  |  Premières impressions 
Évaluation :
5

Mr. Douglas is doing a fabulous job & U-Haul Storage is very fortunate to have man of his caliber working for the company!

Sylvester C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Meredith G.  |  Expérience générale 
Évaluation :
5

I would like to thank Doug the manager, I really appreciate how you took the time to help me during my time of grief. I was really in a bad place . He was wonderful , the entire staff was great but DOUG REALLY SEEMED TO CARE . And that in itself was a blessing. Thank you guys for all that you did for me

Tanya J.  |  Premières impressions 
Évaluation :
5

The manager, Doug, was great.

KENNETH M.  |  Premières impressions 
Évaluation :
3

The staff were friendly, knowledgeable and helpful but the equipment & unit size I reserved were not available when I arrived. Ultimately, I had to rent a more expensive unit that was larger than I needed. There were no dollies although I reserved two. Ultimately, I had to buy one that was available.

SJONTELLE C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EULETTE I.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gina H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis R.  |  Premières impressions 
Évaluation :
1

There was no A/C or working fans on the 3rd floor. Evidently, it's been that way for quite some time. Still charging a climate controlled rate. Nearly passed out unloading our stuff from Tampa, FL. That's saying something about the heat in that building.

TESSA W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer H.  |  Premières impressions 
Évaluation :
4

The staff was very helpful in not only renting a unit, but allowing us to return our van and trailer.

PANAGIOTIS K.  |  Premières impressions 
Évaluation :
5

Great staff Doug Is awesome

kevin m.  |  Expérience générale 
Évaluation :
1

On June 5 I went into the location to make sure the account was paid up because there was an issue with my card on file. I talk to the manager Doug who was very helpful and we paid up my account through July since we planned on July being the last month. I realize we lost the key to the unit so I had to cut the lock and purchase a new one that same day. Well last weekend I started moving out of my unit and moving my mom into her new place. I received a call Sunday asking if we still wanted our unit, I thought that was odd since we were in and out of the unit all day Saturday and Sunday moving things to our place. Unfortunately we got cut off by the rain so we had to postpone finishing the move. Well today I tried to call them again to see what this message was in reference to. I got in touch with the customer service representative who stated that I no longer had a unit. I figured I should drive by the location to see what was going on. When I got there I found out that they had emptied out my unit and thrown out all of our belongings. What's even more infuriating is that they had already re-rented out my unit that was paid through the end of the month. I spoke with the person at the front desk and they called Doug. Doug apologized and said that he had a lot going on and for some reason I thought because we left the unit unlocked that we no longer wanted any of our possessions that were in the unit. Below is a list of items that were thrown out. I can't in my right mind figure out how this could happen. One call was made to me before they threw our stuff out. I hate this because Doug was great and very helpful the entire time. Mistakes happen but I need to figure out what we can do to replace the possession that are now ruined. Items that were in the unit: Ashley hybrid Queen mattress Bamboo pillow top mattress Istikbal futon couch Several rugs - (1) 4 x 6, (1) 3 x 5, (2) 2 x 3 and (2) entry door mats Box of wall art Plug in floor mop

Matthew J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony V.  |  Expérience générale 
Évaluation :
3

Only complain would be that there is no working light in my storage unit. I was told to complain to someone else since the person that was there wasn't from the store.

Ashley R.  |  Premières impressions 
Évaluation :
5

Douglas was very friendly, accommodating, and professional. Even when I called closing time, he promptly called me back even though it was after closing time. He is an asset to your organization.

SHERYL B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Walter J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebecca M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHERYL B.  |  Premières impressions 
Évaluation :
4

The biggest issue was the lack of people running back and forth and no one behind the counter continuously. Otherwise a great experience.

Joelle B.  |  Premières impressions 
Évaluation :
5

Very helpful and professional

Darryl R.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Edwin T.  |  Premières impressions 
Évaluation :
5

Jamal was great to work with. Very professional and informative. He made sure that I had everything I needed and had an appropriate sized unit.

PAUL S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Teresa G.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emily E.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tawni R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandra R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERICH M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia F.  |  Expérience générale 
Évaluation :
5

The staff was professional, very helpful and friendly. Douglas was excellent to work with and I enjoyed watching him engage with other customers. Kind, pleasant and professional.

Sincerie J.  |  Expérience générale 
Évaluation :
5

Jamal was outstanding. He was friendly, professional and exceptional worker. He went out of his way to help me.

William D.  |  Premières impressions 
Évaluation :
5

Very nice management staff, secure facilities. Merci.

Guy R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa D.  |  Premières impressions 
Évaluation :
5

Douglas and jamar was very pleasant and polite!!I think her name is Chantel,she was a sweetheart

Adriane C.  |  Expérience générale 
Évaluation :
4

Had outside storage, didn't have immunities of lights, and personal cleaning my storage, and climate control, also many times I had to ask for vans to be moved so I could get access to my storage,but I received a letter about increasing rental,for those tasks.

Maurice D.  |  Expérience générale 
Évaluation :
5

Loved that you give 30 days storage for free when you use one of your trucks. The manager Doug is friendly professional

Tamika S.  |  Expérience générale 
Évaluation :
4

Doug was awesome. Give him a raise.

Sheldon S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vanessa S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

akeem r.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JERRY AND A.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SHIRLEY W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kadine J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARL W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MONICA L.  |  Premières impressions 
Évaluation :
5

Very good experience!

M W C.  |  Expérience générale 
Évaluation :
5

The staff at this location were always helpful & attentive.

TYKEYTRA C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dwight b.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donnetta S.  |  Premières impressions 
Évaluation :
5

The staff was great. Courteous and accommodating. Especially Saunda and Hattina. It was a pleasure doing business with U-Haul.

joel s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John C.  |  Expérience générale 
Évaluation :
5

Douglas was amazing, very helpful and knowledgeable. Always a pleasure when Douglas was around.

Chad C.  |  Expérience générale 
Évaluation :
5

Doug was helpful at every turn from renting the unit and a moving van to fielding many, random questions.

Jeremy M.  |  Expérience générale 
Évaluation :
5

The location manager Saundra Rucker was GREAT. She helped make the situation smoother than it could've been in a variety of ways. Without her I would've been a mess trying to rush to my meeting. She is the best.

Leonard C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DENNIS K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

william e.  |  Expérience générale 
Évaluation :
5

The MANGER IS THE BEST AND THE WORKERS TOO, EXCELLENT SERVICE

Adriane C.  |  Premières impressions 
Évaluation :
4

Despite the unit I originally signed up for wasn't available, the general manager helped me to get into another unit in time. Thank you, Saunda!

Jaceria H.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIC F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas L.  |  Premières impressions 
Évaluation :
3

Friendly to me just sometime the have to be quicker at the customer service front line.

Jamal C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

james k.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

andrew b.  |  Premières impressions 
Évaluation :
1

You must be joking. You contacted me an hour before the auction and wouldn't let me pay by credit card. I live in Virginia. My furniture was stolen from me and may be in your house for all I know. I intend to sue.Today I got a bill for $1000 which I have no intention of paying and I hope you sue me. This was a divorce situation.

susan k.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM G.  |  Expérience générale 
Évaluation :
5

Great staff!

Cassie H.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

FREDERICK G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Latara M.  |  Premières impressions 
Évaluation :
5

great staff. please, no more surveys

Jeremy M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Chante A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

colby r.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jasmine W.  |  Premières impressions 
Évaluation :
5

The team was so wonderful, professional and helped me with any question or concern I had about my storage unit and the truck rental for my sons move to Charlotte. Would highly recommend this location!!

Tom H.  |  Expérience générale 
Évaluation :
5

The staff was friendly, knowledgeable, and willing to work with me. The only criticism I might have is the automated phone answering software, which did not always have an appropriate response for my needs. The people always did.

WILLIAM G.  |  Expérience générale 
Évaluation :
1

Really nasty attitudes from gm and the other girl must have been new to company she just didnt know anything never going back again

Shamekia A.  |  Premières impressions 
Évaluation :
5

My only complaint is the reservation center did not relay my reservation to the site. When we got there, there were no more large units available. We ended up with two smaller units on the second floor- not the large unit we could just drive up to. VERY INCONVENIENT! Especially after driving in from Florida. Manager was amazing and tried to make this right but it took over an hour of our valuable time. Reservation Center sold me an office space not a storage unit! But she didn't have that either. This issue seems to be entirely on the reservation center and poor communication.

CHRISTINE U.  |  Premières impressions 
Évaluation :
5

Very nice place.

Serhii D.  |  Premières impressions 
Évaluation :
5

Dj was a great help .very nice person and helpful

Chakiea T.  |  Premières impressions 
Évaluation :
5

Great Staff. Some of the inside units are extremely HOT and the fans can only do so much. Outside of that, everything else was good.

Monica B.  |  Premières impressions 
Évaluation :
5

My customer service agent was awesome!

RONCEY M.  |  Premières impressions 
Évaluation :
3

The facility was clean but the air conditioning did not work in a unit that is supposed to be climate controlled. However, the staff were amazing and very helpful. Especially Douglas working there who helped us personally.

Taylor F.  |  Premières impressions 
Évaluation :
5

The 3rd time was the charm. Staff was amazing. They accomodated my needs and understood my concerns. An Uhaul customer service rep reserved a storage unit on South blvd that was NOT available. This was my 2nd facility visited that day because the doorway at my original reservation at the Uptown storage location, was too narrow for my sofa. Thank you Douglas Blake Jr and crew!

Monica B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandon d.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristi C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

prudence s.  |  Premières impressions 
Évaluation :
4

Douglas is a very fine representative for U-Haul. He made the process pleasant and easy from day one.

Wayne N.  |  Expérience générale 
Évaluation :
5

They have good customer service they're very polite

Linda M.  |  Expérience générale 
Évaluation :
5

Everyone is friendly and helpful. THANKS!!!

Paul K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michael w.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Fernando G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michele W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karin D.  |  Premières impressions 
Évaluation :
4

Had a frustrating situation, bit it was handled well. When I arrived to my storage that was assigned, there was another lock on it. The ladies in the office gave me a key to remove their lock that didnt work, so I had to go back to the office. They ended up reassigning me to another storage, luckily next to it. Because of there mix up I had to stay past the time of truck check in. But she assured me that she wouldn't charge me for having to check in late.

AMBER C.  |  Premières impressions 
Évaluation :
4

The customer service is what makes a great Storage facility. Douglas made the process quick, easy and Pleasant!

Devaughn M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sylvester C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TRAVIS Y.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah p.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BRETT M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matt V.  |  Online Move In 
Évaluation :
5

The management and staff at 1400 Sharon Rd. W. U-Haul were always friendly, courteous and helpful. I couldn't have asked for a better customer service experience and is my reason for an excellent overall experience rating. Might be helpful if U-Haul addressed the elevator glitch. Oftentimes I could check in with my card at the front gate, yet unable to access the elevator to my 2nd floor storage unit. The card reader at the elevator either wouldn't read my card or would read it and yet the elevator would still not work.This caused the manager and staff to have to interrupt what they were doing to come and help me resolve it. They were always polite and always displayed a wonderful attitude.

Joseph B.  |  Expérience générale 
Évaluation :
4

Douglas and the young man working with him were amazing. They were very helpful and attentive to my needs.

Cynthia S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maynor H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul K.  |  Premières impressions 
Évaluation :
5

Manager at south blvd location was amazing

tyson t.  |  Premières impressions 
Évaluation :
4

Staff was very friendly an accommodating. Showed me each the storage units I was considering. I requested a new unit after realizing the one I had was not climate control. They did it without objection. Good experience.

ALBERT A.  |  Premières impressions 
Évaluation :
4

The lady was a bit slow but I guess she's new. Luckily the young man was there to help.

Tameka R.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

EDWARD L.  |  Expérience générale 
Évaluation :