Customer Reviews for U-Haul Moving & Storage at Sharon Rd

4 862 évaluations

1400 Sharon Rd W   Charlotte, NC 28210
(Intersection of South Blvd and Sharon Rd West)

(704) 358-0010

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(704) 358-0010

1400 Sharon Rd W
Charlotte, NC 28210
(Intersection of South Blvd and Sharon Rd West)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules
  • Entreposage du vin

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Le client n'a pas laissé de commentaire.

almeta H. 
Évaluation :
5

Friendly people.

Trevor W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Neville L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hilton R. 
Évaluation :
5

Great and smooth process

Blake S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TESS B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

david K. 
Évaluation :
5

The worker they was outstanding respectful and very helpful

ABRAHAM S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luis O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carol H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve B. 
Évaluation :
5

This is one of the best U-Haul locations in greater Charlotte, NC Guys are awesome and extremely personable and very helpful.

Brian R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lonnie D. 
Évaluation :
2

I'm storing an expensive car. Was disappointed when I arrived to learn the gate never closes. I feel less confident about security as such, I wouldn't recommend it to others. Prayerfully, nothing untoward occurs during my 1 month stay

Darrick C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sherry J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patty H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

peter b.  |  Expérience générale 
Évaluation :
5

The phone call routine is utterly stupid. You have my drivers license info upfront. The young lady running this location is has a wonderful caring spirit. The world would be a better place if everyone cared the way she does.

Scott C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Yan H. 
Évaluation :
5

make sure trucks have gas when ready to go back out for a customer

Linda C. 
Évaluation :
5

The staff was very friendly,efficient,and timely. I was very impressed!

Richard E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

julio G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

don C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brad P. 
Évaluation :
4

The Rental Pick Up Location was fine. My only frustration was that the pickup location was changed and I did not find out until the day before my reservation. The new location was about 20 minutes farther. There was also a gas return level discrepancy that I believe was resolved but an inconvenience to go through.

Chris H. 
Évaluation :
5

Improving is not really necessary

ROBERT T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Travis S.  |  Expérience générale 
Évaluation :
3

On u-haul's site, I was provided a mover referral. The 2 racist men came, saw our Black faces worked for 10 minutes., claimed they were both running to get beverages then text me to say the are canceling due to an emergency. I was left abandoned by “professionals”. I suggest Uhaul do a better job of finding reliable and less racist partners. I need a refund!

samantha G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eloy B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David S. 
Évaluation :
5

General Manager at this location is always courteous and professional. Among best in the area.

Jose M. 
Évaluation :
3

I would suggest having more employees work as there was a wait time due to only one employee on staff the morning I picked up the truck.

Christa C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darryl J. 
Évaluation :
5

Excellent staff, all were quite helpful, went well above and beyond! Merci!

John A. 
Évaluation :
5

Great customer service very friendly and knowledgeable staff just an all round great bunch of guys and gals to work with. Un travail bien fait

GARY P. 
Évaluation :
4

Jamal Blake was great at his job, he's a asset to the company

Robert C. 
Évaluation :
1

The van was a piece of garbage. Noisy, transmission was loud, poor to shift, unclean interior, steering was loose. You should be ashamed to rent such a piece of shit.

Brian D. 
Évaluation :
5

Smooth pick up and drop off with pleasnt, helpful personnel.

Henry G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Reggie M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Diego C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erin M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SERGHEI I.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amber A. 
Évaluation :
3

This was probably the worst U-Haul I have ever rented. And I have rented many. Check engine light was on from the start. Engine clearly having issues getting going from a stop. Brakes not wanting to engage as fast as they should. This vehicle needs pulled from the streets and sent in for maintenance. I told the people at the center this, so I am curious as to whether did they pull it or are they renting it again today?

BRIAN G. 
Évaluation :
5

Great customer service across the board. It was my first time in a long time working with u haul and they made everything so easy. Great experience will recommend that location to anyone in need of a truck!

Kadijah Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gina H. 
Évaluation :
5

Jamal and Douglas was wonderful. I don't think it could have been any better service.

Cynthia S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michael b.  |  Premières impressions 
Évaluation :
5

The process was easy and the gentlemen handling the check out and return were very nice and efficient.

Carl W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SADETTIN Y. 
Évaluation :
5

Mr. Douglas is doing a fabulous job & U-Haul Storage is very fortunate to have man of his caliber working for the company!

Sylvester C.  |  Expérience générale 
Évaluation :
2

The personnel at the location asked me to maneuver the truck and car transport in tight places while backing up to get the trailer in correct spot on their property. This is a skill that only experienced drivers could perform. It put me in a situation that could have caused damage to the equipment and they said they expected me to be able to maneuver or I should not have rented the truck to begin with. They had many employees at the time that could have parked it for me but they insisted it was me responsibility and were unapologetic about it! My personal usage for the truck did not entail backing up a 15' truck with a trailer into a target space! They should have volunteered to park it where they wanted it instead of putting me through a stressful situation where I was afraid of damaging the equipment!- other than that the facility is above average in hours open, inventory, and location.

ALEXANDER M. 
Évaluation :
5

I don't see any opportunities for improvement. My experience at this location was very efficient and smooth from my call to reserve a truck until my return of the vehicle. In my experience the staff was friendly and professional.

Michael W. 
Évaluation :
5

The gentleman that checked me in and out was very helpful .

Brittney W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian R. 
Évaluation :
5

You made me drive 20 miles to drop off the trailer. That's way to far for a drop off. I might reconsider other rental options next time.

Frank P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Meredith G.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DONALD M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brad S. 
Évaluation :
5

I would like to thank Doug the manager, I really appreciate how you took the time to help me during my time of grief. I was really in a bad place . He was wonderful , the entire staff was great but DOUG REALLY SEEMED TO CARE . And that in itself was a blessing. Thank you guys for all that you did for me

Tanya J.  |  Premières impressions 
Évaluation :
3

Gas mark moved once i drove off because truck was parked at an angle then got charged extra for gas

Oday H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stacey W. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Michael A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ricky T. 
Évaluation :
5

lower the price?

steve M. 
Évaluation :
5

Improving the driving comfort of the trucks.

andre W. 
Évaluation :
3

Since they didn't have used furniture pads onsite, I had to buy new ones. All locations should have an adequate supply or give the customer new pads at used prices at the very least.

Aaron C. 
Évaluation :
3

Uhaul is to expensive renting there trucks $20 an gallon of gas never again will I rent from them

chris E. 
Évaluation :
5

The folks at this location have consistently been helpful to us every time we need to get a truck and move something. Terrific van too! Almost brand new with great a/c!

Derek M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Celeste J. 
Évaluation :
5

The manager, Doug, was great.

KENNETH M.  |  Premières impressions 
Évaluation :
5

Keep the customer's happy😊

calvin A. 
Évaluation :
5

Friendly staff. Efficient pick-up/drop-off process.

Shazia A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert Z. 
Évaluation :
3

The staff were friendly, knowledgeable and helpful but the equipment & unit size I reserved were not available when I arrived. Ultimately, I had to rent a more expensive unit that was larger than I needed. There were no dollies although I reserved two. Ultimately, I had to buy one that was available.

SJONTELLE C.  |  Premières impressions 
Évaluation :
5

Douglas the manager was awesome and very helpful. Would use this location again because of his excellent customer service!!

cheryl S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Caitlin M. 
Évaluation :
5

The staff at the rental store where great.

Bob C. 
Évaluation :
5

Manager was great to deal with & I would recommend this location.

James B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Branden L. 
Évaluation :
5

Very easy pickup. Courteous staff. By

ROBERT B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Isa G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EULETTE I.  |  Expérience générale 
Évaluation :
1

I would like a full refund, could tow my car with the trailer i was given. Had me go to the wrong location. Changed my truck size in me. And to top it all off i couldn't drop of my truck where i scheduled it.

Ryan W. 
Évaluation :
5

Great!

Jay M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Emmanuel B. 
Évaluation :
5

Clean out the pot smell before next uhaul user!

Vince B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brett C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gina H.  |  Expérience générale 
Évaluation :
5

It's crazy, I didn't get the three employees name that helped me so generously. I had great experience with this particular location. Very clean and professional

Leonetta G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Johanna H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Taqiyyah Y. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Amit S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael J. 
Évaluation :
5

Staff was very helpful and friendly

Pail S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis R.  |  Premières impressions 
Évaluation :
5

The persons at the counter were exceptionally efficient and courteous. Positive experience from start to finish.

Lori W. 
Évaluation :
1

There was no A/C or working fans on the 3rd floor. Evidently, it's been that way for quite some time. Still charging a climate controlled rate. Nearly passed out unloading our stuff from Tampa, FL. That's saying something about the heat in that building.

TESSA W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer H.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Val S. 
Évaluation :
5

I always use this location - best I have used

Stephen M. 
Évaluation :
2

We reserved a drive up storage unit and it was rented out from us before we arrived. We were then given a “temperature controlled unit” on the 3rd floor and the fans were not working because the outlets were on timers. The associate John was very helpful, his counter part was extremely rude. It was 98 degrees outside and took us much longer due to not having the storage unit we reserved and the ridiculous heat on a temp controlled floor.

john W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph S. 
Évaluation :
2

The size vehicle that I reserved was not there when I arrived. I had to take a larger truck that didn't fit into the parking garage. This made the move much more difficult. The truck cab was also dirty and not sanitized. Overall a bad experience.

David P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luther C. 
Évaluation :
5

These were the nicest people. I appreciated them answering my questions. They gave me confidence in driving the truck and made my move less stressful. They were efficient.

Almira R. 
Évaluation :
5

Great price and smooth process. Everything went as expected. Merci.

Scott W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Synaca N. 
Évaluation :
4

The staff was very helpful in not only renting a unit, but allowing us to return our van and trailer.

PANAGIOTIS K.  |  Premières impressions 
Évaluation :
5

Great staff Doug Is awesome

kevin m.  |  Expérience générale 
Évaluation :
1

On June 5 I went into the location to make sure the account was paid up because there was an issue with my card on file. I talk to the manager Doug who was very helpful and we paid up my account through July since we planned on July being the last month. I realize we lost the key to the unit so I had to cut the lock and purchase a new one that same day. Well last weekend I started moving out of my unit and moving my mom into her new place. I received a call Sunday asking if we still wanted our unit, I thought that was odd since we were in and out of the unit all day Saturday and Sunday moving things to our place. Unfortunately we got cut off by the rain so we had to postpone finishing the move. Well today I tried to call them again to see what this message was in reference to. I got in touch with the customer service representative who stated that I no longer had a unit. I figured I should drive by the location to see what was going on. When I got there I found out that they had emptied out my unit and thrown out all of our belongings. What's even more infuriating is that they had already re-rented out my unit that was paid through the end of the month. I spoke with the person at the front desk and they called Doug. Doug apologized and said that he had a lot going on and for some reason I thought because we left the unit unlocked that we no longer wanted any of our possessions that were in the unit. Below is a list of items that were thrown out. I can't in my right mind figure out how this could happen. One call was made to me before they threw our stuff out. I hate this because Doug was great and very helpful the entire time. Mistakes happen but I need to figure out what we can do to replace the possession that are now ruined. Items that were in the unit: Ashley hybrid Queen mattress Bamboo pillow top mattress Istikbal futon couch Several rugs - (1) 4 x 6, (1) 3 x 5, (2) 2 x 3 and (2) entry door mats Box of wall art Plug in floor mop

Matthew J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony V.  |  Expérience générale 
Évaluation :
3

Only complain would be that there is no working light in my storage unit. I was told to complain to someone else since the person that was there wasn't from the store.

Ashley R.  |  Premières impressions 
Évaluation :
5

Douglas was very friendly, accommodating, and professional. Even when I called closing time, he promptly called me back even though it was after closing time. He is an asset to your organization.

SHERYL B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Walter J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebecca M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHERYL B.  |  Premières impressions 
Évaluation :
4

The biggest issue was the lack of people running back and forth and no one behind the counter continuously. Otherwise a great experience.

Joelle B.  |  Premières impressions 
Évaluation :
5

Very helpful and professional

Darryl R.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Edwin T.  |  Premières impressions 
Évaluation :
5

Jamal was great to work with. Very professional and informative. He made sure that I had everything I needed and had an appropriate sized unit.

PAUL S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Teresa G.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emily E.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tawni R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandra R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERICH M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia F.  |  Expérience générale 
Évaluation :
5

The staff was professional, very helpful and friendly. Douglas was excellent to work with and I enjoyed watching him engage with other customers. Kind, pleasant and professional.

Sincerie J.  |  Expérience générale 
Évaluation :
5

Jamal was outstanding. He was friendly, professional and exceptional worker. He went out of his way to help me.

William D.  |  Premières impressions 
Évaluation :
5

Very nice management staff, secure facilities. Merci.

Guy R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa D.  |  Premières impressions 
Évaluation :
5

Douglas and jamar was very pleasant and polite!!I think her name is Chantel,she was a sweetheart

Adriane C.  |  Expérience générale 
Évaluation :
4

Had outside storage, didn't have immunities of lights, and personal cleaning my storage, and climate control, also many times I had to ask for vans to be moved so I could get access to my storage,but I received a letter about increasing rental,for those tasks.

Maurice D.  |  Expérience générale 
Évaluation :
5

Loved that you give 30 days storage for free when you use one of your trucks. The manager Doug is friendly professional

Tamika S.  |  Expérience générale 
Évaluation :
4

Doug was awesome. Give him a raise.

Sheldon S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vanessa S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

akeem r.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JERRY AND A.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SHIRLEY W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kadine J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARL W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MONICA L.  |  Premières impressions 
Évaluation :
5

Very good experience!

M W C.  |  Expérience générale 
Évaluation :
5

The staff at this location were always helpful & attentive.

TYKEYTRA C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dwight b.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donnetta S.  |  Premières impressions 
Évaluation :
5

The staff was great. Courteous and accommodating. Especially Saunda and Hattina. It was a pleasure doing business with U-Haul.

joel s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John C.  |  Expérience générale 
Évaluation :
5

Douglas was amazing, very helpful and knowledgeable. Always a pleasure when Douglas was around.

Chad C.  |  Expérience générale 
Évaluation :
5

Doug was helpful at every turn from renting the unit and a moving van to fielding many, random questions.

Jeremy M.  |  Expérience générale 
Évaluation :
5

The location manager Saundra Rucker was GREAT. She helped make the situation smoother than it could've been in a variety of ways. Without her I would've been a mess trying to rush to my meeting. She is the best.

Leonard C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DENNIS K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

william e.  |  Expérience générale 
Évaluation :
5

The MANGER IS THE BEST AND THE WORKERS TOO, EXCELLENT SERVICE

Adriane C.  |  Premières impressions 
Évaluation :
4

Despite the unit I originally signed up for wasn't available, the general manager helped me to get into another unit in time. Thank you, Saunda!

Jaceria H.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIC F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas L.  |  Premières impressions 
Évaluation :
3

Friendly to me just sometime the have to be quicker at the customer service front line.

Jamal C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

james k.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

andrew b.  |  Premières impressions 
Évaluation :
1

You must be joking. You contacted me an hour before the auction and wouldn't let me pay by credit card. I live in Virginia. My furniture was stolen from me and may be in your house for all I know. I intend to sue.Today I got a bill for $1000 which I have no intention of paying and I hope you sue me. This was a divorce situation.

susan k.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM G.  |  Expérience générale 
Évaluation :
5

Great staff!

Cassie H.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

FREDERICK G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Latara M.  |  Premières impressions 
Évaluation :
5

great staff. please, no more surveys

Jeremy M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Chante A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

colby r.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jasmine W.  |  Premières impressions 
Évaluation :
5

The team was so wonderful, professional and helped me with any question or concern I had about my storage unit and the truck rental for my sons move to Charlotte. Would highly recommend this location!!

Tom H.  |  Expérience générale 
Évaluation :
5

The staff was friendly, knowledgeable, and willing to work with me. The only criticism I might have is the automated phone answering software, which did not always have an appropriate response for my needs. The people always did.

WILLIAM G.  |  Expérience générale 
Évaluation :
1

Really nasty attitudes from gm and the other girl must have been new to company she just didnt know anything never going back again

Shamekia A.  |  Premières impressions 
Évaluation :
5

My only complaint is the reservation center did not relay my reservation to the site. When we got there, there were no more large units available. We ended up with two smaller units on the second floor- not the large unit we could just drive up to. VERY INCONVENIENT! Especially after driving in from Florida. Manager was amazing and tried to make this right but it took over an hour of our valuable time. Reservation Center sold me an office space not a storage unit! But she didn't have that either. This issue seems to be entirely on the reservation center and poor communication.

CHRISTINE U.  |  Premières impressions 
Évaluation :
5

Very nice place.

Serhii D.  |  Premières impressions 
Évaluation :
5

Dj was a great help .very nice person and helpful

Chakiea T.  |  Premières impressions 
Évaluation :
5

Great Staff. Some of the inside units are extremely HOT and the fans can only do so much. Outside of that, everything else was good.

Monica B.  |  Premières impressions 
Évaluation :
5

My customer service agent was awesome!

RONCEY M.  |  Premières impressions 
Évaluation :
3

The facility was clean but the air conditioning did not work in a unit that is supposed to be climate controlled. However, the staff were amazing and very helpful. Especially Douglas working there who helped us personally.

Taylor F.  |  Premières impressions 
Évaluation :
5

The 3rd time was the charm. Staff was amazing. They accomodated my needs and understood my concerns. An Uhaul customer service rep reserved a storage unit on South blvd that was NOT available. This was my 2nd facility visited that day because the doorway at my original reservation at the Uptown storage location, was too narrow for my sofa. Thank you Douglas Blake Jr and crew!

Monica B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandon d.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristi C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

prudence s.  |  Premières impressions 
Évaluation :
4

Douglas is a very fine representative for U-Haul. He made the process pleasant and easy from day one.

Wayne N.  |  Expérience générale 
Évaluation :
5

They have good customer service they're very polite

Linda M.  |  Expérience générale 
Évaluation :
5

Everyone is friendly and helpful. THANKS!!!

Paul K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michael w.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Fernando G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michele W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karin D.  |  Premières impressions 
Évaluation :
4

Had a frustrating situation, bit it was handled well. When I arrived to my storage that was assigned, there was another lock on it. The ladies in the office gave me a key to remove their lock that didnt work, so I had to go back to the office. They ended up reassigning me to another storage, luckily next to it. Because of there mix up I had to stay past the time of truck check in. But she assured me that she wouldn't charge me for having to check in late.

AMBER C.  |  Premières impressions 
Évaluation :
4

The customer service is what makes a great Storage facility. Douglas made the process quick, easy and Pleasant!

Devaughn M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sylvester C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TRAVIS Y.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah p.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BRETT M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matt V.  |  Online Move In 
Évaluation :
5

The management and staff at 1400 Sharon Rd. W. U-Haul were always friendly, courteous and helpful. I couldn't have asked for a better customer service experience and is my reason for an excellent overall experience rating. Might be helpful if U-Haul addressed the elevator glitch. Oftentimes I could check in with my card at the front gate, yet unable to access the elevator to my 2nd floor storage unit. The card reader at the elevator either wouldn't read my card or would read it and yet the elevator would still not work.This caused the manager and staff to have to interrupt what they were doing to come and help me resolve it. They were always polite and always displayed a wonderful attitude.

Joseph B.  |  Expérience générale 
Évaluation :
4

Douglas and the young man working with him were amazing. They were very helpful and attentive to my needs.

Cynthia S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maynor H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul K.  |  Premières impressions 
Évaluation :
5

Manager at south blvd location was amazing

tyson t.  |  Premières impressions 
Évaluation :
4

Staff was very friendly an accommodating. Showed me each the storage units I was considering. I requested a new unit after realizing the one I had was not climate control. They did it without objection. Good experience.

ALBERT A.  |  Premières impressions 
Évaluation :
4

The lady was a bit slow but I guess she's new. Luckily the young man was there to help.

Tameka R.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

EDWARD L.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHRISTOPHER S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary l.  |  Expérience générale 
Évaluation :
1

Climatized feature was well below average. Items were covered in mildew. An oriental rug mildewed and rotted. This is Compared to our storage unit at Park Road which had no mildew ever. Also, Utility carts never available. Always available at Uhaul Park Road. Property gates always open. Again not at Park Rd. We were told utility carts were unavailable at Sharon Rd since they keep getting stolen. Thus we moved out.

robin g.  |  Expérience générale 
Évaluation :
1

Employees smoke Marijuana on the job. We used Uhual three times during our move at different locations. Uhaul has a systemic customer service problem. We will not use again if we can avoid it. This particular site is a dingy dirty facility. We moved to another storage. Would not use again or recommend to anyone.

ANTHONY B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Crystal D.  |  Expérience générale 
Évaluation :
5

A gentleman named Doug helped us get set up with our storage unit. He was great!! And made the process quick and easy with no stress at all. He is definitely Management material. Thanks again Doug, Happy New Year!!

Andrea S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Carrin S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary l.  |  Premières impressions 
Évaluation :
5

Everything was great

erin t.  |  Expérience générale 
Évaluation :
5

Douglas was very professional and helpful. He made the process smooth and easy. I highly recommend this facility.

Joel G.  |  Premières impressions 
Évaluation :
2

I had a roll up door get stuck which took 13 months to have repaired. The general manager (not the desk people, but the manager above them) at the time was extraordinarily confrontational. He was retired military and talked to me like I was his subordinate. Fact is - I am retired military as well and recognized the fact that he had apparently not been properly re-socialized to life in the civilian world. At other times the desk people have ranged from friendly and outgoing, to dismal and apathetic. The turnover of employees interfered with developing any kind of good relationship between me and the facility. Having been an eighteen year customer, I would have expected that the staff would be able to at least recognize me to the point that we did not have to wade through my records to establish that I am in fact a customer and just wanted access to my unit. The facilities were good enough (with the exception of the door) but overall a very disappointing experience. Pay people enough that want to make a career there and all of the above could be improved.

TODD C.  |  Expérience générale 
Évaluation :
5

I have had nothing but a great experience with each U-Haul location that I have dealt with! I especially appreciate Sam at the Sharon Rd West location for helping me with an issue I was having while trying to pay the rent for my storage unit. She was very professional and helped me a great deal! U-Haul has a lot of security features and very clean storage units. They make renting their trucks/vans easy as well. I will never use another storage facility or moving rental facility again!

BRENDA C.  |  Premières impressions 
Évaluation :