Évaluations des clients U-Haul Moving & Storage at Shelby Dr

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at Shelby Dr

Cote générale :

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Roy W.
Évaluation :

Truck was clean ,but engine light was blinking on and off

Trina W.
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I am so grateful for this location Shelby Dr I had the best experience ever sincerely thankful for the extended service

Tommie M.
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No comment

PAUL P.
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Le client n'a pas laissé de commentaire.

Jerry B.
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Terrible Customer Service With The Lady Demanding That I Bring The Truck Back. When I Rented The Truck, He Informed Me That If I Needed The Truck For Additional Days, Just Call In Extend It. Plus I Was OverCharged. I'm Done With This Location. Never Again 👎🏽👎🏽👎🏽👎🏽👎🏽👎🏽👎🏽👎🏽👎🏽👎🏽👎🏽

Tyrone H.
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The manager was unfriendly with very poor customer service. I had to walk to the back and find my own truck. When I arrived, I explained that I had a reservation but she said she didn't see it and didn't have the truck I requested available. I went outside and checked my email for reservation number. I returned with the information and she finally gave me a truck. The truck did not run well(sounded like transmission). I paid for the truck but simply returned it the next day. I highly recommend customer service training and truck inspection

Shirica P.
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I wouldn't change a thing. Kesha was very professional and friendly.

Kendrick W.
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Truck filthy and the manager was very rude

Willie H.
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The services were excellent.

Sharon B.
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Service was EXCELLENT!

Shannon G.
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Our rental experience was not the best. The maintenance of the truck had not been well maintained at all. Driving on the interstate was a risk due to how bad the front end was shaking when you reached a speed of 60 to 70. I informed them upon returning the vehicle. I received a very poor response of "not my problem". Very unprofessional response. We had problems retrieving the key from the box due to the due app not working properly. Therefore we had to wait for the facility to open. Which put us behind schedule. The manager that arrived to open the store was not pleasant. Maybe it was too early for her and she did not want to be at work on a Saturday. But her professionalism was not good at all. No apology from either associate for the poor online situation that morning and the bad driving experience with the truck. However, we decided we would not rent from that location again if necessary.

John B.
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The truck was still dirty from a previous rental.

Martha S.
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Le client n'a pas laissé de commentaire.

Ashley H.
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Le client n'a pas laissé de commentaire.

Leslie S.
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Although the vehicle wasn't clean, I've always used this location and had no problems in the pass. The manager is professional.

Sharen E.
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It ways a drop off so it wasn't clean for me I had to wait about 15min. Overall the only thing I would use uhaul again

Phillip G.
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LaKesha was awesome.

jeffery L.
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Excellent

Katherine C.
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Le client n'a pas laissé de commentaire.

Tiana P.
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Le client n'a pas laissé de commentaire.

ANTONIO R.
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Young lady was very helpful and polite knew her job and gave her fullest attention

Resheta C.
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Le client n'a pas laissé de commentaire.

George H.
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Le client n'a pas laissé de commentaire.

TAVARIA M.
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Le client n'a pas laissé de commentaire.

Tamara Nicole C.
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The lady who worked this location was rude, curt and behaved as if we irritated her by coming to rent. She has completely soured me from returning to that store.

CARLOS S.
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Very friendly. All I had to do was drop it off and get the dolly out the back. I was in and out in two minutes.

Richard C.
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Thanks for everything

Erika L.
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Customer service was not friends

DAVID S.
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Le client n'a pas laissé de commentaire.

Jacquelyn H.
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Keys given in and out is a problem with COVID-19 Unclean truck. The location is clean and very good.

CORTEZ H.
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Le client n'a pas laissé de commentaire.

Sharonda B.
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The Associate who helped me upon rental Sunday Oct 11 was Awesome!!! She helped me tremendously and made it easy to check in and pick up. Because of her sweet nature and fun attitude I'd most definitely recommend this place. Upon Return The associate Ms Williams was very unpleasant to deal with. Her tone was curt very rude and very dismissive. Before I could finish a sentence she cut me off and her demeanor was very unprofessional. She needs a refresher in customer care before she becomes the reason you lose customers.

Jarvis G.
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Need better customer service .

Constance D.
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Le client n'a pas laissé de commentaire.

Anne P.
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The young lady was very friendly and efficient when l got there in and out. Thanks

charlotte F.
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Excellent customer service,

Michael U.
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Le client n'a pas laissé de commentaire.

Jamuel N.
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Not sure of her name but she was really rude and she did not give enough information. This is not my first time using a uhaul but this is my first time at this location and I must say it was the worst. I will go without if I ever have to go to the shelby location ever again.

CORTEZ H.
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Le client n'a pas laissé de commentaire.

Quinn F.
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You guys did well.

LAKESHA W.
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The GM is awesome! She is very knowledgeable. She gives you all the information you need. She cares! And she's beautiful!!! Go see Ms LaKesha!!! You'll be happy you did!!!!

Roneshia W.
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Customer service was poor. I was charged for 2 dolly's I didn't receive. I tried to call no one answered the phone. When I first went in to pick up the truck I greeted the representative and she didn't respond at all. I guess I'm big on the experience and she had her child at work and she was writing on the door with crayons- very unsafe environment for child and the representative did not wear or mask. The whole experience was unprofessional I wish I everything could have been done on the mobile device it was very easy on the return process.

Daisha W.
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Best Uhaul rental location i have ever experienced. Thanks!

Joe H.
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Le client n'a pas laissé de commentaire.

Lams G.
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Le client n'a pas laissé de commentaire.

CRYSLYNN W.
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Make sure the windshield is free from bugs and clean.

Sonja W.
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Le client n'a pas laissé de commentaire.

Corey P.
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Le client n'a pas laissé de commentaire.

Cartrell W.
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Well I don't have anything negative to say about any improvements that I can think of to say, when I enter the store I was greeted in a manner of seconds. The two employees was well beyond nice and they cheered me up because I was having a down moment at the time. And I can say I am very pleased with the service that was provided.

Barbara T.
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Everything was good and satisfactory to me thank you

Gustavus T.
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Everything was on point.

Darcus M.
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When I needed the truck for another day no problem .

Dorothy D.
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None. Service was excellent.

Anthony W.
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Le client n'a pas laissé de commentaire.

Robert H.
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Nothing all is well

lauren F.
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Le client n'a pas laissé de commentaire.

Tina A.
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Customer service needs work. It was the general manager lakesha whoWas not welcoming, and inattentive to the needs of the customer.

Mary F.
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Le client n'a pas laissé de commentaire.

Willie H.
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Services were excellent.

Christopher C.
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The vehicles were dirty and had trash from prior renter still in the vehicle. They smelled like smoke and had cigarette packages and what appeared to be marijuana residue in the vehicle. The first truck had a check engine light on and the lady we returned the vehicle too had a bad attitude.

Ebony S.
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Le client n'a pas laissé de commentaire.

Jack H.
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Work on your website. I had reserved a trailer on Tuesday for a Friday pick up. It was rented out from underneath me. And I had to drive an additional twenty miles to get another trailer. If it's reserved it should be reserved and not be allowed to be rented to anyone else.

William E.
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Memphis area, the person behind the counter was extremely rude and paid more attention to her cell phone than me.

Maria B.
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Le client n'a pas laissé de commentaire.

Rodney C.
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Le client n'a pas laissé de commentaire.

Inez D.
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Customer service was great! She was curteous and very fast.

Joseph M.
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No friendly smile from the manager Miss Lakesha Williams, I was overcharge for the Gas, I paid $124.63 to rent a truck to go to collierville , less than 30miles to and fro. I called the 1 800 Go UhaUL with no answer. I took a picture of my gas level in the truck at arrival compared to departure , no difference, because i just put gas in the truck, I showed it to her , she saw a different gas level . Then she disappears went to the back left me alone in the store. When I came initially, another person was there with his wife saying they overcharge him. Please my advice to U Haul truck renters here, Take a picture of your mileage and gas before and after, so that you have proof , something is wrong in this U Haul location.

Crystal W.
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EVERYTHING THEY RUDE AND THE U-HAUL HAD TO BIG HOLES SMD IT RAIN AND ALL MY FURNITURE WAS SOAKED I WANT MY MONEYS BACK

Cheryl P.
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Le client n'a pas laissé de commentaire.

Tykena W.
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The general manager attitude is extremely dry and not welcoming. Lakeshia is not one that I would prefer to do business with. She may be knowledgeable but her people skills are not welcoming. I don't know why i am even doing this review as I have expressed my opinion several years ago and nothing has changed. Idk why I even tried this location again. Nothing has changed. WlI will NOT be returning.

Vincent M.
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get some Transit cargo vans at the Shelby drive store

Shonna M.
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Le client n'a pas laissé de commentaire.

Nafeesah M.
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The manager said that the gas tank was not full and that was a lie, it was full and she over charged me, so no I won't be back nor will I recommend that store to any of my friends.

Kiana W.
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Need better customer service

Willie H.
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Service was very good.

Vanessa H.
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Le client n'a pas laissé de commentaire.

Harry M.
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Le client n'a pas laissé de commentaire.

Hershalt M.
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Le client n'a pas laissé de commentaire.

Daniel E.
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Lakesha was awesome and, in fact, beautiful

glennell S.
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Le client n'a pas laissé de commentaire.

Rufus M.
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Do not need to improve anything. Very consistent and courteous customer service.

Darryel R.
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More Training would be great.

Jacquelyn H.
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Biggest problems was stormy everyday hard to complete moving in a timely matter. U HAUL GREAT SERVICE. A 1

Chester P.
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Le client n'a pas laissé de commentaire.

James I.
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Give Incentives to loyal customers.

Larry J.
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The actual picking up of my rental went smooth and the lady working it was super nice and helpful. HOWEVER....I did have a bad experience with booking (this has nothing to do with her). I booked 10 days in advance on line and was called 2 days before the move and told I would have to got 40 miles out of the way to get the truck, fortunately I got that resolved after a few stress filled phone calls.

Kaylon R.
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Le client n'a pas laissé de commentaire.

Arthur J.
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Le client n'a pas laissé de commentaire.

Teresa S.
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Le client n'a pas laissé de commentaire.

Erica J.
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The gentleman that worked Sunday was very knowledgeable as well I would defiantly be renting again if I need it in the future

Rita D.
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Le client n'a pas laissé de commentaire.

Michael W.
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Le client n'a pas laissé de commentaire.

Solomon B.
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Le client n'a pas laissé de commentaire.

Cortez H.
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Le client n'a pas laissé de commentaire.

Lasenette R.
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Le client n'a pas laissé de commentaire.

Typhony S.
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Le client n'a pas laissé de commentaire.

Martina R.
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The persons at this location is very rude. Have no customer service skills at all. Was trying to have a conversation with, I got just a stare and no response. The inside and back of the truck was dirty.

Jennifer S.
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Online reservations can be improved and lower prices

Aneka F.
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Le client n'a pas laissé de commentaire.

Lashawnda D.
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Le client n'a pas laissé de commentaire.

Charlotte R. | Expérience générale |
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Every one that I spoke to were very polite and courteous. They are a asset to the company. I would refer this location to anyone. They were excellent. Keep up the great work all of you.😃😃😃

Non reviews have been submitted for this location.

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