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Coray R.Customer Reviews for U-Haul Moving & Storage at Shreveport Airport
Testimonials From Recent Customers
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Super customer service, personable and clean and well maintained equipment
Frederick A.Exceptional service....
Emmanuel S.Always continue to provide the best quilty service.
Mary B.Every time I deal with this location the management and staff is absolutely perfect. The friendliness and knowledge are outstanding! I really love the new Van's too! No improvement is possible in my opinion. These people are fantastic!
Stephen Y.The attendant was very helpful and I was in and out on both the pickup and return
LARRY A.I have used the location many times over the years. Never disappoints. Great customer service.
Dustin D.Efficient and knowledgeable sales associates.
Elana S.Every time I have rented a truck from this location I have a very good experience. Bobby does a very good job of making sure the customers are satisfied. He is the reason that I will be using this location ever timeI need to rent a moving truck.
LaTonya C.Friendly sales associate with excellent communication skills. Efficient and quick service
Elana S.Great experience overall. When I called about needing an extra day it was no problem to get it done. They were exceptionally nice too.
ROGER C.Bobby was very helpful and informative on ways to make the moving venture easy. He was able to recommend the right products to help reduce muscle usage and decrease time.
Gwendolyn C.This is the second time that I have used this location and this is the one I will use from now on. Great service!!!!
LaTonya C.The Staff was Excellent and acted with the Hightest Professionlism!
KATE T W. | Expérience généraleExpand the place there's no possibility to turnaround so if you do not have the ability to back up or know how to use your mirror it's hard to get around
Brian K.Everyone was very friendly and helpful.
Tonesia L.Someone called rohan signed up with my email. I have not used your facilities.
ROHAN G. | Expérience généraleEric was fabulous he made the whole process flawless
Edna J. | Online Move InEverything was great
Pam W.Love Uhaul and the customer service is great
SHERI H. | Expérience généraleThe only issue that concerned me was the mold. My mattresses & appliances were over grown with mold. Also want to make a note in file that Paul Whiten my "father' moved the $10 000 worth of furniture to a storage building onto his property. With written terms that I pay no rent & can have it anytime. Thanks
ANNE S. | Expérience généraleThere are no recommendations to improve. Personnel very helpful, professional and congenial. Appeared to enjoy his job and had a great attitude.
Brian K.Everything went 100 % smoothly...couldn't ask for more
Madelyne C.The agent helping us did a superb job
Neal C.Facility was secure , clean and well maintained . Employees were professional and very helpful .
Deborah F. | Expérience généraleThe agent that helped me was excellent, a major asset to the company. His name is Bobby
Kenneth B.Nothing. I had a great experience and was expertly assisted.
Benjamin I.Mr. Bobby was amazing, super nice, and super inviting while assisting me with picking up and dropping off the rental.
Christopher P.Bobby and Martin are great, nice and very helpful. Very proactive as the trailer was already attached to the truck by the time I got there for pickup.
Adrian I.The manager was very rude and unprofessional. If I did not needed the rental truck right then, I would have left this place and gone to another rental. The manager needs some professional training in customer courtesy. I have had several rentals with u-haul before and have never been treated in this manner. I would not recommend this location to anyone if this manager is doing the rental. The location was convenient for rental.
Travis C.Personnel amical.
QUIANA M. | Expérience généraleFacility is well kept . Employees are very nice and professional
Deborah F.Staff was very good and nice and will recommend anyone to this location
Vanesa A. | Expérience généraleAbsolutely wonderful rental location!
Willie B.Very pleased with the operation of this location Employee was very nice and through with the rental process and procedures
Carlton R.Bobby at the Financial Plaza location was extremely courteous and helpful. Initially, we were to keep the U-haul for one day. But due to unforeseen circumstances, we had to keep it over night. He understood and gave detailed information for all of my concerns. Bobby showed exceptional customer service!
AUDREY T.Everytime I enter the store the staff was always friendly and helpful as well as kind.
paulette s. | Expérience généraleThank you for working with us on the rental - we will use your facility again in the future.
Cj S.The rental was arranged by another location. And this location did not have the equipment I booked. When I walked in they were already on the phone working on getting me a van. I let them know I could use a truck and presto! I had a rental. These guys were amazing.
Sandra P.Bobby Was Outstanding. I will be using This Location again … and he is a Great guy for the company
Warren C.N/a
Raahid S.Great customer service, very helpful and always got the job done, no matter what., I'll not only use them again if needed, but ill also recommend them to someone else.
CAROYN K. | Expérience généraleKeep doing what you are doing(friendly atmosphere) vehicles on hand
albert M.Workers were professional and helpful.
Jacqueline H.Bobby B was quick and great!
Amber S.Continue good customer service.
EDDIE R.Everything was great everyone was very helpful
Pamela M.Nothing . Everyone was so nice
Jacqueline F.My Name Is Gloria Lee,My Husband And I Were Very Impressed With Your Employer Mr.Eric Malone, He Went Above And Beyond His Call Of Duty,By Making Sure We Had The Storage Size We Needed, The Things We Were Storing In The 10x15 Was Not Large Enuff So He Told Us To Give Him About 15min And He Would Have A 10x20 Avlable And We Watched Him Clean,Sweep And Blow Out That Building In Record Time,After Learning We Would Be Late Getting The Rental Truck Back To The Location We Rented It From,He Contacted The Company And They Extended The Time For Us,We Would Highly Recmend Uhale To Family And Friends,JJust As Mr.Molone Was A Blessing To Us I'm Sure He Has And Will Continue To Be A Blessing To Others.Please Relay This Meaaage To Mr.Molone. Thank You So Much For Your Time. Sincerely Yours Mr And Mrs Edward And Gloria Lee
EDWARD L. | Premières impressionsManager was very helpful with the special pricing. Thanks
Craig A. | Premières impressionsStaff were outstanding professional and courteous!
byron d. | Premières impressionsI think I was overcharged!!
byron D.Keep the Representative who served me. He was polite and knowledgeable.
Chris H.Eric was very helpful and very nice.
Janet P. | Expérience généraleOnly the drop off location. The lock box Longview Tx. I turned the trailer in on Sunday and Monday I Started calling 0935 just after they opened at 0930. I called over 30 times all day and never got an answer. I had to call the main Uhaul office to ensure my trailer was turned in and was on hold for 24 minutes. The lady was very nice and did help me close out the trailer rental.
GARY H.Bobby Ballard so very professional and helpful, done everything in a fast manner. I use this location quite often the best that I've seen work there yet
ERICK W.Customer services was completely excellent..perfect 10
Steve M.Representative could have done a walk around with the customer.
Clay F.Gentlemen helped me with getting checked in fast , very friendly excellent customer service.
ROSS H.Had this unit 8 years. I put in a request to vacate the unit for August 26th which is before my next payment date n they claim I put it in for July 26th... how could that be when I made the payment the same day for August. They cleared my unit out. Threw ALL my stuff out after 8 years of paying $103 + a month. I pay my account online every month and all my information was correct. I have updated my phone number over the years n the claim they have old numbers from 8 years ago. I was also told they don't go by the online account for uhaul BUT I see they collect the money from the online uhaul account. I've been waiting for the manager to call me but haven't heard a word from the manager yet... 3 hours ago...
CATHY C. | Expérience généraleMy unit was old and with alot of holes in it and ruin my belongings
Valerie S. | Expérience généraleGreat place Eric was fantastic.
thad G.I have absolutely NO complaints.
maryland j. | Premières impressionsVery responsive and engaging with customer.
Stanley S.After a long drive from South Carolina and running later than we had anticipated, Bobby was there to get our 5X8 uhaul trailer checked out to us and hooked up to our Jeep. It was hotter than the dickens but Bobby took away our stress from the being late and the drive by being the most positive, jovial person. He was great and if I ever need another uhaul while in the area Bobby will be our go to guy. Actually, everyone I encountered over the phone were equally helpful and had the same positive personalities. I highly recommend these folks!!
Jackie E.The assistant manager was super friendly amd helpful. Best rental experience I've ever had.
Jonathan J.Eric and his Assistant Manager are very knowledgeable and always go above and beyond to assist us.
Whitley R. | Premières impressionsI need to have access to my unit after 10 pm. because of my work hours
shane g. | Online Move InPeople that helped us were absolutely amazing!!
Lynda R.Very professional and detailed. Kind and considerate of your time. Great experience
VIRGINIA S.Erick was extremely helpful
vickie s. | Expérience généraleEric and Bobby went above and beyond to resolve issues regarding the rental contract errors made by the original rental pick up site. It was a one way drop off from another location.
Edward N.Great Help and Very Professional!
Claude E.Need a power back up for gates when power gos out
David D. | Online Move InYou are AWESOME!!!!
glenda W.The people where great, the facility was nice. I did have an issue with the checking of the truck. They where having computer problems and the counter guys was by himself trying to check in three people at the same time. He was very nice and worked as fast as he could, but the computer was going up and down.
Janet P. | Premières impressionsExcellent customer service!! The Websters always went above and beyond to accommodate their customers. They have a genuine caring attitude of service - rare find in these days. Thank you Don and Nella for 6 yrs of storing our stuff.
FLOYD C. | Expérience généraleIt's a pleasure to do business with the Webster's and we're happy to have them in our community. They are great people and always display professionalism.
Jason R. | Premières impressionsThe staff was friendly and cordial. I experienced great customer service each time that I visited the facility. I appreciate the kindness that was shown by the staff.
Enid T. | Expérience généraleMr Don an Mrs Nelda were the best they by far have been the greatest of your staff to work with they were kind friendly helpful informative...... GREAT JOB !!!!
LaQuitha E. | Premières impressionsGreat people at this facility !! Worked with us was very friendly and accommodating!!
CODY M. | Premières impressionsDon and his wife are amazing, great service and clean facility
Clark J. | Expérience généraleThe staff was very courteous. He had great customer service skills.
Enid T. | Premières impressionsDon Webster is such a sweetie. He and his staff always made sure I was OK. I'll miss y'all!
michele w. | Expérience généraleI was treated like FAMILY. It was a great experience.
Warren W. | Expérience généraleStaff Was Nice And Friendly!
DESTINY O. | Premières impressionsVerry frenly man. And helphful.
Mike P. | Premières impressionsI will be sending a of my friends and family to this store. The owners are very nice people. Plus, they are very helpful.
ANITA B. | Premières impressionsno comment.
FRED W. | Expérience généraleThe experience was great
RACHEL M. | Expérience généraleVery helpful!
Melissa C. | Premières impressionsUhaul crew and all are doing well as a whole company. My recommendation for any storage etc. will most definitely be U-haul as a 1st choice destination to use. Keep up the good work and thanks.
Donzell A. | Expérience généraleYour Manager Shequeria Hill was very courteous, knowledgeable and professional. She was a great help to me.
SYLVIA C. | Expérience généraleI forgot their names but the two ladies we’re very helpful, professional, and answered all of my questions 😄
Shaterrica S. | Premières impressionsThanks for helping me with my move by providing everything I needed.
CASSANDRA H. | Expérience généraleI had health impairments during my Uhaul storage time and the staff was very helpful. I am thankful for the great customer service and my overall Uhaul experience.
Toni S. | Expérience généraleThank you all for all the help you gave me.
frenchie w. | Expérience généraleMerci.
Toni G. | Expérience généraleGood facilities...Great staff!
Linda H. | Expérience généraleI have always used uhaul for my storage needs and will refer friends and family as needed to U-Haul. Everyone was always very helpful
Kimberly G. | Expérience généraleGood service every time I came thanks
Carlos C. | Expérience généraleStaff was friendly, knowledgeable, and very helpful from beginning to end. Excellent service à la clientèle
Shrnatha E. | Premières impressionsThe staff was very rude and disrespectful. They said they wanted to help me on a move out but broke their verbal agreement. They took a call to a higher U haul representative personal. Out of space
BETTY D. | Expérience généraleManager has a very very nasty attitude. The gate is always broke.
Linda B. | Expérience généraleEverything went well far as customer service. But my gate key never worked so every trip I made to the storage I had to blow my horn or go in for someone to open the gate.
Brandon C. | Premières impressionsNo comments.
Lee J. | Expérience généraleThe staff was excellent
larhonda j. | Expérience généraleHad no problems . Check out and check in was very easy. People at both places were awesome!
Teri K. | Premières impressionslovely experience
Aretha G. | Expérience généraleVery friendly and helpful
Victor S. | Expérience généraleThank you all for your kindness as well as patient when I was late paying.God bless you all!
Charlene C. | Expérience généraleThanks for your kind service.
Phillip S. | Expérience généraleGreat service and very friendly people. Thank you.
Michael W. | Expérience généraleMoved out b4 out date n I hope the charges have been removed
Lori B. | Expérience généraleLove it.... Will come again
Amber P. | Expérience généraleGreat staff
DAVID B. | Expérience généraleJust rude people that work there
Adrian P. | Expérience généraleNasty attitudes
Brandis R. | Expérience généraleThank you very much for doing such a great service to serve the public. We really appreciate it very much.
Connie S. | Expérience générale