Le client n'a pas laissé de commentaire.
Cynthia M.Customer Reviews for U-Haul Moving & Storage at Shreveport Airport
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Bobby and Martin are great, nice and very helpful. Very proactive as the trailer was already attached to the truck by the time I got there for pickup.
Adrian I.The manager was very rude and unprofessional. If I did not needed the rental truck right then, I would have left this place and gone to another rental. The manager needs some professional training in customer courtesy. I have had several rentals with u-haul before and have never been treated in this manner. I would not recommend this location to anyone if this manager is doing the rental. The location was convenient for rental.
Travis C.Personnel amical.
QUIANA M. | Expérience généraleFacility is well kept . Employees are very nice and professional
Deborah F.Staff was very good and nice and will recommend anyone to this location
Vanesa A. | Expérience généraleAbsolutely wonderful rental location!
Willie B.Very pleased with the operation of this location Employee was very nice and through with the rental process and procedures
Carlton R.Bobby at the Financial Plaza location was extremely courteous and helpful. Initially, we were to keep the U-haul for one day. But due to unforeseen circumstances, we had to keep it over night. He understood and gave detailed information for all of my concerns. Bobby showed exceptional customer service!
AUDREY T.Everytime I enter the store the staff was always friendly and helpful as well as kind.
paulette s. | Expérience généraleThank you for working with us on the rental - we will use your facility again in the future.
Cj S.The rental was arranged by another location. And this location did not have the equipment I booked. When I walked in they were already on the phone working on getting me a van. I let them know I could use a truck and presto! I had a rental. These guys were amazing.
Sandra P.Bobby Was Outstanding. I will be using This Location again … and he is a Great guy for the company
Warren C.N/a
Raahid S.Great customer service, very helpful and always got the job done, no matter what., I'll not only use them again if needed, but ill also recommend them to someone else.
CAROYN K. | Expérience généraleKeep doing what you are doing(friendly atmosphere) vehicles on hand
albert M.Workers were professional and helpful.
Jacqueline H.Bobby B was quick and great!
Amber S.Continue good customer service.
EDDIE R.Everything was great everyone was very helpful
Pamela M.Nothing . Everyone was so nice
Jacqueline F.My Name Is Gloria Lee,My Husband And I Were Very Impressed With Your Employer Mr.Eric Malone, He Went Above And Beyond His Call Of Duty,By Making Sure We Had The Storage Size We Needed, The Things We Were Storing In The 10x15 Was Not Large Enuff So He Told Us To Give Him About 15min And He Would Have A 10x20 Avlable And We Watched Him Clean,Sweep And Blow Out That Building In Record Time,After Learning We Would Be Late Getting The Rental Truck Back To The Location We Rented It From,He Contacted The Company And They Extended The Time For Us,We Would Highly Recmend Uhale To Family And Friends,JJust As Mr.Molone Was A Blessing To Us I'm Sure He Has And Will Continue To Be A Blessing To Others.Please Relay This Meaaage To Mr.Molone. Thank You So Much For Your Time. Sincerely Yours Mr And Mrs Edward And Gloria Lee
EDWARD L. | Premières impressionsManager was very helpful with the special pricing. Thanks
Craig A. | Premières impressionsStaff were outstanding professional and courteous!
byron d. | Premières impressionsI think I was overcharged!!
byron D.Keep the Representative who served me. He was polite and knowledgeable.
Chris H.Only the drop off location. The lock box Longview Tx. I turned the trailer in on Sunday and Monday I Started calling 0935 just after they opened at 0930. I called over 30 times all day and never got an answer. I had to call the main Uhaul office to ensure my trailer was turned in and was on hold for 24 minutes. The lady was very nice and did help me close out the trailer rental.
GARY H.Bobby Ballard so very professional and helpful, done everything in a fast manner. I use this location quite often the best that I've seen work there yet
ERICK W.Customer services was completely excellent..perfect 10
Steve M.Representative could have done a walk around with the customer.
Clay F.Gentlemen helped me with getting checked in fast , very friendly excellent customer service.
ROSS H.Great place Eric was fantastic.
thad G.I have absolutely NO complaints.
maryland j. | Premières impressionsVery responsive and engaging with customer.
Stanley S.After a long drive from South Carolina and running later than we had anticipated, Bobby was there to get our 5X8 uhaul trailer checked out to us and hooked up to our Jeep. It was hotter than the dickens but Bobby took away our stress from the being late and the drive by being the most positive, jovial person. He was great and if I ever need another uhaul while in the area Bobby will be our go to guy. Actually, everyone I encountered over the phone were equally helpful and had the same positive personalities. I highly recommend these folks!!
Jackie E.The assistant manager was super friendly amd helpful. Best rental experience I've ever had.
Jonathan J.Eric and his Assistant Manager are very knowledgeable and always go above and beyond to assist us.
Whitley R. | Premières impressionsI need to have access to my unit after 10 pm. because of my work hours
shane g. | Online Move InPeople that helped us were absolutely amazing!!
Lynda R.Very professional and detailed. Kind and considerate of your time. Great experience
VIRGINIA S.Eric and Bobby went above and beyond to resolve issues regarding the rental contract errors made by the original rental pick up site. It was a one way drop off from another location.
Edward N.Great Help and Very Professional!
Claude E.Need a power back up for gates when power gos out
David D. | Online Move InYou are AWESOME!!!!
glenda W.More help
Michael L.Service team was awesome! Quick turn-in and helped resolve a billing issue in minutes.
Adolphus S.For customers that are regular, it would be great if they are able to get a small discount for bringing the product back clean and a on time payment.
Bobby B.You guys are AWESOME keep up the good work
Anita M.Nothing at all
michael R.It was a bit of a challenge to drop off the truck. There was an issue with the computer. Counter person was alone, trying to help 3 customers at the same time. He did his best, but it took a long time to drop off the truck. Would still use the location again.
JANET P.Everyone at this location are great and friendly people willing to help and answer any questions you may have.
donetta J.The uhaul took almost a hour to get and I was charged fees that were not accurate! I bought a storage also but will cancel it soon! Horrible !!
Karosiea W.Nothing return service was excellent
Rinadia Y.Excellent service. Went out of the way to make sure we were taking care of. Awesome people!
EDWIN T.Great people.
BOBBY D.Rien
brenda E.Good customer service.
Porshalin P.I loved the experience, Thanks to each and every worker
Vanessa R.Driver side window not sealed properly; had to endure an annoying wind sound; the drive from Louisiana to Texas sounded like my door was not closed but it was. Truck got the job done but was extremely loud.
CEDRIC W.Bobby was amazing they were very busy and short a person and he handled a busy lobby perfectly amazing customer service.
Joseph S.Every employee at this branch was professional, personable, pleasant, and were honestly the best part of my moving experience. Thank you all so much!
JASON R.Small things broken. dirty upon pickup
Allen D.Truck had few issues tow in kept coming on had to manually turn it off. Had a winning sound. Reported to worker and he seen the issues. Stated mechanic rushed and fixed it. Feel I should of been given a discount . The manager their is a true professional.
Rossi C.Great job by all. Excellent customer service!
JOHN S.Those guys there need a extra 2$ of pay. I called never drove a uhual a day in my life they gave me so much faith telling me I can do it. They new guy was training an they still took so much care of me
ashley B.They were great
Nancy D.I went to the Hollywood location in Shreveport Louisiana which was closer to my Storage unit and there was no customer service representative at this location and the girl behind the counter was not helpful and knowledgeable.
Donald L.Great people at this facility !! Worked with us was very friendly and accommodating!!
CODY M. | Premières impressionsI forgot their names but the two ladies we’re very helpful, professional, and answered all of my questions 😄
Shaterrica S. | Premières impressions