Customer Reviews for U-Haul Moving & Storage at Skyland Blvd
Pour nous contacter
Tuscaloosa, AL 35405
(Half mile from Interstate 20)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 11/25/2021: 7h00 am - 3h00 pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.NAISHA ELAINE W.
Le client n'a pas laissé de commentaire.khadija B.
Le client n'a pas laissé de commentaire.MARCELL K. | Premières impressions
Pick-up wait times longer than usual due to staffing shortage. Ordered furniture pads, not ready at pickup, had to wait 30 min.JEFFREY G.
Learn how to get the customers correct informationChaisson J.
Le client n'a pas laissé de commentaire.JAMES W.
Le client n'a pas laissé de commentaire.KATRINA C.
Gas tank wasn't the same amount on the paper and I need to be reimbursed for the miles that I didn't use!JACQUES W.
Stop overcharging your customersZIARAH C.
Le client n'a pas laissé de commentaire.STEVEN T.
Fire your whole staff and restaff with new employees. Never in my life have I seen a shit show like this. I've dealt with many uhual stores and this is the first problem I've had.ZACHARY E.
Le client n'a pas laissé de commentaire.RAESHAUN B.
Le client n'a pas laissé de commentaire.Deaundrea H.
Le client n'a pas laissé de commentaire.DAVID J.
Le client n'a pas laissé de commentaire.Luther T.
The women that waited on us was very rude. They did not have us a truck after we drove in from Biloxi,Ms so they took my Son to another location. Then they charged me for hand trucks I never received. The girl walk out in the middle of helping us because I told her she was not going to talk to me in the manner she was talking to me. Horrible experience.DONNA P.
No dollies, the seats in van were filthy with some type of animal hair. The back wasn't clean. I went right back in to let the associate know and he advised another associate to get vacuum, the associate said it is bad and didn't think it would help, but I was made to wait. The associate was helping someone else who was attempting to get a van that wasn't actually in system. I feel the best customer service would have been to give me the other vehicle since I had paid and didn't approve of the one given to me & then the other customer could have waited for the â€œvacuumedâ€ one. The other associate did the best he could and I needed it so I accepted it. Horrible!!!CAROLYNN H.
Le client n'a pas laissé de commentaire.THILO B.
At this time I don't have anything to addJoyce G.
Was told I'd be charged 85 $including mileage but was charged 135 $. Miscommunication is something that is still held against me at my job, so it should apply here and anywhere else as well.FELICIA T.
Le client n'a pas laissé de commentaire.ROSIE S.
Le client n'a pas laissé de commentaire.SHAVIYA M.
Le client n'a pas laissé de commentaire.ROSIE S.
Le client n'a pas laissé de commentaire.Timothy A.
The truck i rented had a strong smoke smell in it which was uncomfortable to sit in and the clerk misquoted me the correct price when reserving the vehicle.BRADLEY C.
They were very nice and understanding however they just said we can go and didn't inspect the truck so we couldn't tell them why we were late number one and why did we have to pay for gasCathy C.
Le client n'a pas laissé de commentaire.ESTELA S. | Expérience générale
Le client n'a pas laissé de commentaire.matthew S.
Fix alignmentHA LIA P.
Le client n'a pas laissé de commentaire.KENDARIOUS V.
Le client n'a pas laissé de commentaire.SHANNON I.
Le client n'a pas laissé de commentaire.James B.
Le client n'a pas laissé de commentaire.David A.
Great service I was impressed being a former 7 year U-Haul employee. Location was clean on program and inviting. Well done.David E.
Le client n'a pas laissé de commentaire.Sheri H.
Le client n'a pas laissé de commentaire.ROBERT M.
Le client n'a pas laissé de commentaire.Markeisha T.
Nothing at this time.ELFREDIA F.
Le client n'a pas laissé de commentaire.Hope M.
Le client n'a pas laissé de commentaire.LT C. | Expérience générale
Le client n'a pas laissé de commentaire.Vickie W.
System was down during pick-up, but the staff did all they could to speed things up. Drop-off was easy. Truck was in good shape, but go over the tow/haul button function - makes a difference in transmission performance & mileage.Jeffrey G.
Le client n'a pas laissé de commentaire.RICHARD F.
Le client n'a pas laissé de commentaire.Matthew W.
Le client n'a pas laissé de commentaire.Casey D. | Expérience générale
Le client n'a pas laissé de commentaire.Marcia G.
The black female that checked me out and in was extremely racist to me a white male.HAROLD P.
This comment is not directed towards the local staff and facilities. When they tell you online that you're getting a free months storage it sounds great. I drove 14 hrs and 706 miles only to find out i had an above ground unit accessible only by rolling stairs. How do you carry dressers and other large items up rolling stairs. Other than this (which i heard others complaining about also) everything was om.Johnny B. | Expérience générale
Shout out to Monica for being so helpful and understanding. She really went the extra mile to ensure I was taken care of, after a long hard journey. I will always be grateful!!Rachel S.
Friendly staff- very nice people.Kyle G. | Expérience générale
I just don't know how 40 $for the rental + 27 $for mileage = 100 $+JAY B.
Always friendly staff, always an easy drop off.Brandon B.
Le client n'a pas laissé de commentaire.Keyion L.
Le client n'a pas laissé de commentaire.THOMAS T.
Le client n'a pas laissé de commentaire.CHRISTOPHER N.
Le client n'a pas laissé de commentaire.Dylan B. | Expérience générale
Always great customer service and easy checking out & inJOSEPH B.
Le client n'a pas laissé de commentaire.ADRIENNE C.
Quite happy with serviceMeckilney S.
Fast install on my hitch and quality workCharles W.
Hassle free, associates were friendly and my visit was a successJEFFERY C.
Le client n'a pas laissé de commentaire.MICHAEL V. | Expérience générale
Le client n'a pas laissé de commentaire.JAMIKA M.
I recommend shutting down not only this store but every U-Haul store in the country and around the world. An absolutely terrible experience that I cannot rate poorly enough. If possible, I would leave zero stars, no negative stars. That is how god awful the service was. While the people at the store were not helpful, the U-Haul corporate service was easily the worst customer service I have ever dealt with, constantly giving me incorrect information and making my move an absolute hell. I will never use U-Haul ever again. Despite my hatred for politics, this experience was bad enough to make me want to run for a US Senate seat just so I can place regulations on this terrible corporation and put them out of business. I would rather leave my stuff in the middle of the interstate than take it to U-Haul ever again. Penske will take care of my moving services from now on. I have constantly asked for a refund and, surprise surprise, your customer service was again the shittiest I have ever received. I hope this corporation goes bankrupt and if many people have the experience I did, it won't take long for that to happen.Andrew R.
One of the worst customer experiences of my life. My business does a decent amount of business with UHaul each year and after this experience we will be taking our business else where.JASON P.
Excellent customer service. He even places the items in the vehicle for me and made some suggestion to help moving easier.MYA S.
Le client n'a pas laissé de commentaire.emma l. | Expérience générale
My fiance and I relocated from Alabama to New Mexico did a one way rental from Tuscaloosa alabama for a 6Ã—12 enclosed trailer staff was great on day of pick up even in the rain they changed a fuse on my truck so trailer lights would work really appreciate that great place to do business withALAN M.
The desk staff were unorganized. The lady who helped us with check in was more concerned about some customer drama at the next computer over than helping us to check in.DAVID J.
Le client n'a pas laissé de commentaire.DAVID Y.
Le client n'a pas laissé de commentaire.STEPHEN R.
Better customer service! Hire people who actually want to work and are there for the customer. Polite people, people who are not on their phones while taking care of the customer. People who don't have attitudes!Cindi G.
Le client n'a pas laissé de commentaire.MYLES A.
Short on workers, had to wait, workers were great though!Ian B.
Le client n'a pas laissé de commentaire.JAMES L.
It was a good experience the workers were very friendly and helpful! This was the 2nd time we used them for transporting my son to and from college in Arkansas!CHRISTOPHER R.
Have us 2 drop off locations. Evidently the location my daughter had wasn't the right one. The manager called me looking for the truckArkesha S.
This was the worst experience i've had with a storage unit. I was out of more than 500 dollars because your staff did not move me in properly. I contacted the store and customer service and no one seemed to want to help me get this issue resolved. Very disappointedJazmine H. | Expérience générale
Hello, We have used your facility for the past three years and have been happy up until this year. My son moved in after office hours and found a full bedroom set in his storage unit. The bedroom set is still in the unit and hopefully it will be inspected prior to someone else moving in, as it took away much of the storage space available to my son. He was leaving to return home early the next day, so he wasn't able to contact anyone prior to moving his things in to have the situation remedied. He also discovered a very large dead rodent dangling from the wire mesh on top of his unit. We have also always been given the first month (May) of storage rental for free, as my son is a college student. I contacted your establishment several times requesting reimbursement for the first month and was denied. I'm not sure why so much has changed over the past couple of years, but we certainly were not happy with our most recent experience.tracy W. | Expérience générale
Le client n'a pas laissé de commentaire.melvin B.
Le client n'a pas laissé de commentaire.JONAS W.
Le client n'a pas laissé de commentaire.Abdullah A.
I was very dissatisfied with my experience at this location. My son rented a trailer on Friday August 13,2021 and returned it 3 hours later. He returned it to the man outside who was cleaning the Uhaul's and he said that it was returned and that He did not need to do anything else. I got a call on Tuesday August 17,2021 that the trailer was not returned. My son returned it at 4:00 on Friday, he had 3 other people in the truck that were with him and heard the man tell him that it was returned. I called Uhaul on Tuesday after I got a voicemail about the late rental and told them what had happened. They told me that they would look into the situation and call me back. I received no phone call back at all. I got an invoice for 183,30 $ for a three hour rental. I called the location and the man who answered the phone did not even want to speak to me and was rude to me about the situation and transferred me to another number where I was on hold for 45 minutes! I finally talked with someone at Uhaul and filed a formal complaint. I refuse to pay the rental amount if 183,3 for a three hour rental. I will never use this location ever again and tell everyone to not use this location!!!!!WILLIAM C.
Le client n'a pas laissé de commentaire.Frank W. | Expérience générale
U can improve by having my reservation right on time I needed it that morning but had to wait till 2:30 in the afternoon to get it which severally delayed me. Next time have my stuff ready on timeBRANDON P.
What's not to like? As Yogi Berra once said, "nobody goes there any more; it's too crowded." Seriously, the only problem with this place is its popularity. The staff are helpful and friendly. It's clean. Easily accessible. The automatic lighting always works. I set up the storage space rental on line in just a fee minutes at the end of my daughter's freshman year at Bama. She moved her stuff in. The 24-hour access always worked. When it came time to move her stuff out, there were adequate carts and access. All her belongings were clean and intact. No signs of insect or rodent activity. All good. We'll be back!Greg H. | Expérience générale
Le client n'a pas laissé de commentaire.Jessica F. | Expérience générale
Very easy and convenient.DEBORAH E.
Le client n'a pas laissé de commentaire.Jalen T.
Le client n'a pas laissé de commentaire.DERWIN D.
Thanks for everything, Mr. Tony Hall! Somebody give this man and the staff a raise, bonus, promotion, vacation and a winning lottery ticket.Robin P. | Expérience générale
More counter staff on move in days.DONALD T.
Le client n'a pas laissé de commentaire.JESSICCA M.
Le client n'a pas laissé de commentaire.Toni C.
Le client n'a pas laissé de commentaire.Terrie B.
Le client n'a pas laissé de commentaire.virgina b. | Expérience générale
Staff is friendly, professional snd helpful. Great experience from start to finish! Fortement recommandé!JESSICA F.
The first pull behind trailer I picked up I got home and the tire was smoking. Then they swap it out for a smaller one then end up charging me double then what was on the first contract. Y'all need to hire more people for skyland locationRichard H.
Le client n'a pas laissé de commentaire.Keith W.
Le client n'a pas laissé de commentaire.ROBERT D.
The services provided were everything I had hoped for; I would not recommend to a friend purely because of a lack of professionalism.Nathan Y. | Expérience générale
The location was great, but my experience was not. My reservation was not ready, putting me 3 hours behind. Communication between customer service and store locations needs to be improved.Arlena S.
The customer service rep was very courteous and friendly, The customers' parking needs some improvement,JOHN D.
Le client n'a pas laissé de commentaire.JOHN C.
Le client n'a pas laissé de commentaire.Michael W.
I pulled up to the location only to have to wait in the truck on the street for about 15 minutes. Then a uhaul representative came out and said to just leave the truck where it was and that was it. Not friendly at all seemed very overwhelmed/ frustrated.Seth W.
The truck acted as if it wanted to cut off. I was charged twice which I'm not understanding why but it's fineTAMIYA J.
The cab of truck was fine, but the back was covered in gray dust/dirt. Almost like bags of cement had been transported prior. We literally had to mop and clean the entire truck.STANLEY M.
Le client n'a pas laissé de commentaire.Victor J. | Expérience générale
Le client n'a pas laissé de commentaire.ETHAN S.
Le client n'a pas laissé de commentaire.GARY M.
Truck was due back 8/8 at 4pm. Returned truck 8/7 at noon. Finally found someone to assist. Was given directions as to where/how to leave rental truck. Left truck where I was instructed by staff. Returned clean, swept, with neatly folded blankets in the back along with more fuel than was required. Received a call at 5pm on 8/8 asking when I was going to return truck. Explained truck was returned on 8/7. They eventually located truck and stated â€œsomeone didn't do their job.â€ On 8/9 I looked at online credit card info and had been charged twice (62,71 $ x 2) for late fee and 18 extra miles. Called return location to question charges. They said they would issue credit. One charge was removed but the other still has not been removed. Have now filed dispute with credit card company. This is my fourth and final time to ever rent from Uhaul. Each time has been a progressively worse experience. The level of apathy and incompetence displayed by Uhaul local staff and corporate customer service is unbelievable. I will glad pay professional movers in the future to save the headache and hassle of dealing with Uhaul.Douglas H.
Hard working staff! Truck was ready when promised. My only complaint was that the did not have any furniture pads available.KEVIN W.
Drop off was crowded and no place the park.Paul A.
Le client n'a pas laissé de commentaire.SCOTT W.
Like the courtesy 1 month free storage with rental truck ! Mr.Toney & Ken Skyland - Tuscaloosa are a wonderful team ! They really take good care of their customers. Both are so cool , calm in such stressful events of moving & storing . Thank you .ELAINE B. | Expérience générale
Le client n'a pas laissé de commentaire.JESSICA C. | Expérience générale
The lighting in the unit itself was not great.Ronald M. | Premières impressions
Le client n'a pas laissé de commentaire.Michael L. | Expérience générale
Le client n'a pas laissé de commentaire.Christine C. | Expérience générale
Le client n'a pas laissé de commentaire.MICHAEL V. | Premières impressions
Le client n'a pas laissé de commentaire.Bethanie S. | Expérience générale
Le client n'a pas laissé de commentaire.Lisa A. | Expérience générale
This storage unit was supposed to be climate controlled but this was not the case as there was obviously some kind of leak (because there wasn't a proper ceiling above the unit) causing water damage and mold to form on all of my furniture within the short time I had it stored here. The storage facility had to know about this because all the wood around my unit was also ruined, but they never notified me of such and I only found out as I was moving out. There was also a rat problem in the facility and I was again not informed of this; the staff's response was to drop a rat trap into the unit from above (since there's not a ceiling) which cracked a piece of my furniture. There were rat droppings throughout the unit. Because of the poor conditions of the unit/facility, I had to throw out everything since it was ruined- such a waste of money. Moreover, I could never reach the facility on the phone. Lastly, the majority of the storage units are off the ground level and can only be accessed by a set of wheeling stairs- such a hassle to move stuff in/out of. I can not stress enough not to get a storage unit here- horrible experiencemorgan r. | Expérience générale
Le client n'a pas laissé de commentaire.Cassandra T. | Expérience générale
Customer service was terrible. An employee literally looked at me and said "what do you want" while waiting in line. The lack of professionalism was laughable. The facility and units are the perfect example of false advertising. The location itself was disgusting. No lock was included in my unit as it should have been. A two story storage facility, more like bunk bed storage units. I was also told mine would be ground level, it's in the air. I will never do business with uhaul again after my belongings temporary stay here.Abigail T. | Online Move In
Storage room ceiling was way too low, unlike any facility that I have ever used. No ventilation. No lighting. I hated it.Carolyn W. | Expérience générale
Mr. Tony and the other associates were very friendly and helpful!Jaslon J. | Premières impressions
Le client n'a pas laissé de commentaire.Junera S. | Expérience générale
Le client n'a pas laissé de commentaire.Alondria A. | Premières impressions
Le client n'a pas laissé de commentaire.khalilah b. | Expérience générale
Le client n'a pas laissé de commentaire.Kim V. | Premières impressions
Le client n'a pas laissé de commentaire.MELISSA E. | Expérience générale
Le client n'a pas laissé de commentaire.THEDRICK W. | Expérience générale
Horrible experience. Please have someone do a review on the general manager. Already filed main complaintMark W. | Online Move In
said that they had more reservations than units, although i reserved it over a month ago, had to keep insisting for them to actually give me a unit because it was too late to go somewhere else. code and card did not work or let me into the facility, the assigned unit had other people’s belongings and two locks on it. they had to assign me a new unit which took forever. staff not helpful. very disorganized, will not be using this service ever again.Cynthia H. | Premières impressions
The customer service I received from Raven Grant was awesome, she is definitely a valued employee. She was knowledgeable, quick and friendly.Shinyra D. | Expérience générale
Le client n'a pas laissé de commentaire.Donna L. | Premières impressions
The staff was very helpfulDominique B. | Premières impressions
Le client n'a pas laissé de commentaire.Jennifer C. | Premières impressions
Employees were helpful when I needed them to be, but they weren't overbearing, either, which was nice. I wish that they would've kept the loading dock clear though, it was a little crowded.Hartley H. | Premières impressions
BienRICHARD M. | Premières impressions
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
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Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
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