Le client n'a pas laissé de commentaire.WADE K.
U-Haul Moving & Storage at Slaughter Lane
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Jordan V.
Le client n'a pas laissé de commentaire.DARRYL W.
Le client n'a pas laissé de commentaire.Joshua Y. | Online Move In
Le client n'a pas laissé de commentaire.MaryHelen G. | Expérience générale
Le client n'a pas laissé de commentaire.Joshua Y.
Le client n'a pas laissé de commentaire.DAVID M.
They don't explain everything right about renting a vanLUIS A.
Le client n'a pas laissé de commentaire.David K.
This place is great! Very quick getting set up and on the road!David C.
Hire staff focused on customer service and remind current staff they are working in customer service. Yelp review left but staff were not practicing safe CoVID protocols, chatting and eating their lunch (with mouth wide open) while ignoring customers, and declining to assist when request made and just told to look at the app and it'll answer all questions.ROBERT O.
Le client n'a pas laissé de commentaire.alex G.
Le client n'a pas laissé de commentaire.WILLIAM H. | Premières impressions
Le client n'a pas laissé de commentaire.MIKE W.
Le client n'a pas laissé de commentaire.Britney C.
Le client n'a pas laissé de commentaire.Robert S.
Erroneous charges, seemed as if done on purpose and that I wouldn't noticeEric C.
Le client n'a pas laissé de commentaire.linda w. | Expérience générale
I would recommend to show the customer how to use the equipment, or mention that there are stickers all over the dash with instructions/helpful tips. It gives peace of mind! Overall amazing, thank you!Viviana F.
The young man who hooked up the trailer for me really impressed me. He did a great job hooking it up, but more importantly when I asked questions he showed me how everything works. In my opinion, that's pretty important, because you never know what can happen such that you need to disconnect and reconnect a trailer. He was very intelligent, professional and personable. A trifecta!Gary C.
Le client n'a pas laissé de commentaire.carol J.
Enelle was very accommodating and represented the this location well. She helped me decide what I would need for my move. The equipment was the right size. Not to big or small.DENNIS B.
Staff did their job but were not friendly or personable.annmarie K.
Le client n'a pas laissé de commentaire.Gary R. | Expérience générale
Le client n'a pas laissé de commentaire.CYNTHIA B.
Keep doing what your doing.MARK D.
Drop off happened in blink of eye without any acknowledgement of contract. In fact, email contract said we had paid nothing yet and owed nothing, which was obviously not case.Samantha W.
Le client n'a pas laissé de commentaire.Rene B.
No ideas, very professional job.Timothy C.
keep doing what you do. excellent work.JOHN S.
Le client n'a pas laissé de commentaire.Dale L.
Personnel were younger and seemed more interested in talking with each other than helping me. They did their job, but could be a bit more professional with customers in the store.Karch B.
Le client n'a pas laissé de commentaire.Gopal K.
Le client n'a pas laissé de commentaire.BRIAN ARTHUR R.
Le client n'a pas laissé de commentaire.Jim H.
Great service.John D.
I always know where to store my stuff. I just wish that the prices were lowerMichael R. | Premières impressions
Le client n'a pas laissé de commentaire.joleisha h. | Expérience générale
Le client n'a pas laissé de commentaire.Henry S.
Truck could have been a little cleaner inside the cab.Charles S.
Better equipment it was old tires were slick cause me to drive extra slow and cause it to fishtail had to brake down every hill while other people with same equipment continue to drive without problem it delayed my Timing to reach my DestinyVALENCIA H.
Le client n'a pas laissé de commentaire.ADAM W.
Great staffOziel G.
Le client n'a pas laissé de commentaire.PATRICIA A.
Great service from UHAUL. They went above and beyond to find a service center to install the wiring for my trailer hitch last minute and get me on my way in about 30 minutes.BARBARA H.
Tire pressure was not checkedAlfred M.
Le client n'a pas laissé de commentaire.Kaimara H.
Le client n'a pas laissé de commentaire.SARA R.
Le client n'a pas laissé de commentaire.WILLIAM C.
The place was very busy and chaotic at drop off, the return lane was full. I parked the truck off to the side and let the agent know where it was, he said it would be fine and they would check it in. It took 4 calls to customer service and then the agent had to guilt the manager into checking it in a day later. No extra charge, but 2 hours spent on hold waiting to speak to people. I will never use Slaughter lane again and may not use Uhaul again.TRACY A.
I needed furniture blankets and reserved them, but there were none available.STEVEN W.
Le client n'a pas laissé de commentaire.DAVID S.
Staff was very professional. No problems at all!Andrew T.
When I picked up my truck the employee who pulled it around did not have a mask on and was coughing in the truck. I also did not receive the appliance dolly I ordered and paid for. When I returned the truck I guess I pulled it in the parking lot the wrong way and I received a lot of attitude from the employee even though there was no one else there returning equipment. Once I got home I had a voicemail saying I did not return the appliance dolly I rented even though I never received it. Worst experience ever on a very stressful day of moving. Will never use uhaul again.Keah G.
Customer service needs improvement 1 000 %Brooke S.
Clean the vehicles, have employees wear masks, have the vehicles ready quickly, and don't over charge your customers.Jesse Y.
Truck was dirty and probably not sanitizeKeith H.
Le client n'a pas laissé de commentaire.J H.
Quick and affordable 2hour rental to pick up a new freezer. Will definitely recommend to others!Jeff N.
Le client n'a pas laissé de commentaire.Robert H.
Everyone was friendly, courteous and helpful as this isn't something I do very often so having someone explain the process is helpful.CHRISTOPHER W.
AWESOME STAFFJASENT ADAM R.
The employee I spoke with falsely quoted the mileage rate over the phone when I called to change the day of the reservation. Customer service was rude when I asked about it at the specific location and the representatives at the 1(800) number I was directed toward gave me the run-around when I called. I asked them to honor the rate I was quoted and they not only refused but did so in a disrespectful manner and it was apparent they do not value their customers. The truck itself was fine however I would urge anyone renting through them to watch out for misrepresentation of rates and verify before wasting your time driving to this location only to be told the rental will actually be more than you were quoted. Try to find another location if you can!HAYLEY B.
If at all humanly possible, we will never use UBoxes again. U-Haul makes it quite easy to swipe your credit card to sign up for this service on the front end, leaving ample room for the user to imagine that the rest of the experience might be just as straightforward as their taking of your money. In reality, you're dealing with multiple companies: U-Haul, their U-Box subsidiary, the Moving Help platform (another subsidiary), whatever moving company you hire on that platform, and the individual U-Haul facility where you are storing your boxes (we had two! because our boxes were inexplicably separated from each other). This means that finding help demands your navigating a complex web of relationships among those companies, meaning that you are able to find a brand-new crack to fall through each time you reach out for help or information. Zero stars.MARK H.
Came to pick up truck and had to wait. After I went inside they said the keys are inside. I went out and they had locked the keys in the truck so they gave me another truck that wasn't clean at all and had food all in the cab. The truck should have never been sent out and the inside of the cab smelt like weed. I would like to have a call back and see about getting something done about the charges. This truck was not clean and unsafe to drive.Ryan D.
The vehicle pick up process is a bit buggy, with the â€œpick up my vehicleâ€ option not showing on either the app or the website which delayed the move and was frustrating to deal with.Do P.
Excellent service à la clientèleMorris J.
Le client n'a pas laissé de commentaire.Jaime R.
Issue with a hitch I ordered to be installed. Never got a call saying it wouldn't be in for the install and won't be available until the 28th. Asked if they could work with me on renting a truck and they took 90 $off, sure I would have paid 100 $less for a trailer but that's still 100 $not to mention having to drive 2 vehicles and filling them both up with gas. Extremely inconvenient and un helpful. Likely won't use uhaul again for anything.Justin D.
Le client n'a pas laissé de commentaire.NATALIE T.
Le client n'a pas laissé de commentaire.PETER N.
Le client n'a pas laissé de commentaire.Alan M.
Le client n'a pas laissé de commentaire.Alex G.
Le client n'a pas laissé de commentaire.RONALD T.
Le client n'a pas laissé de commentaire.Francisco C.
Le client n'a pas laissé de commentaire.DAVID N.
I have nothing good to say about the GM, Ross.jessica c. | Expérience générale
Le client n'a pas laissé de commentaire.JUSTIN S.
Le client n'a pas laissé de commentaire.Paul C.
I booked a 9ft cargo van for that day (at least 5 days out) and that's what was booked for me. 3 days later I look at my reservation and it was changed without telling me to a 10ft book truck the person I called wasn't helpful in the least. upon pick up and delivery there was a guy there not using proper safety protocols(mask not on upon return and mask on chin inside talking Face to face with employees and customers) this is the second time in 3 months I've seen that guy not following mask rules. I will never use this u haul again. Biggest waste of time and moneyRyan R.
I called a made a reservation for a 6x12 trailer and based on that planned my moving. When I got to the uhaul location they didn't have it and no other location has it.HUSSEIN ALI K.
Le client n'a pas laissé de commentaire.Julio O.
Le client n'a pas laissé de commentaire.Robert R.
Le client n'a pas laissé de commentaire.Bradley D.
Great service, very quick to get in and out. Well done!Thomas K.
Le client n'a pas laissé de commentaire.James B.
U-Haul at Slaughter doesn't answer phones. During the pandemic, I went inside and only one worker, Jeanie was wearing a mask. Social distancing was not taken seriously. I had to call the national office numerous times to get a message to Ross the manager there. I had major heart surgery and didn't want to go back inside again because it was a risk to my health. Better attention to clients needs to be addressed. I had storage there since 2005. Glad that part of my life is over.THERESA D. | Expérience générale
Le client n'a pas laissé de commentaire.Ray C.
The truck was pulled up and the rep said I was good to go. The back was filled with the remnants of rotten food, pillows and other trash. It appeared that a vagrant was living in the truck. I called to let them know they should secure their vehicles better and was treated like I was their enemy. I was also surprised that one employee out of the 5 or 6 I saw in the office was wearing her mask.Joshua C.
I do not remember his name, but the young man who hooked the trailer up was extremely professional, courteous, and knowledgeable. He noticed immediately that the trailer would be riding just a little low, so the took the ball mount and reversed the ball on the mount for me so the trailer would ride at the proper height. This young man went above and beyond to make sure everything was right before I left. He is to be commended.Joe A.
Le client n'a pas laissé de commentaire.MARGARET G.
Perfect experienceThomas W.
Every single person I spoke with in person and on the phone we're so professional, courteous, and informative. They all knew every answer and were so kind! Uhaul has their act together, it was a superb experience. Thank you all!RHONDA S.
rushed not friendlyRonald S.
Le client n'a pas laissé de commentaire.steve p. | Premières impressions
The UHAUL that I reserved weeks ago was not there. And because of that I had to get a smaller one which did not fit all my furniture. I am very disappointed with this locations services!Adriana D.
Auto transport AT 4415W visual inspection, all ok...once on the road both unloaded and with small vehicle loaded had a very obvious vibration between 40-50 mph.KEVIN D.
Le client n'a pas laissé de commentaire.Dylan V.
The cabin was disgusting! There was food on the floor and in the cupholders. The seats also had something sticky on them. There was white stuff, which looked like dried sweat, on the dash and steering wheel. And bonus, the cabin smelled like nasty cigarette smoke. It took my sister and myself an hour just to clean up everything.Angel G.
I would like to apologize, I dropped the key in the lockbox and left before checking out. I was not able to provide accurate pictures or information. I also realized I accidentally had the reservation till tomorrow and only needed it for the day.john G.
Messed up my billing and illegally locked me out of my unit. I called days ahead and was told by management that everything was taken care of, but was still locked out when I arrived with professional movers. Had to wait a half hour in long line for someone to unlock the unit. Even though I moved out on the 6th, was still made to pay for the full month through the 26th.Jason L. | Expérience générale
Fast and easy on line service, in and out in less than 10 min in the office. Highly recommendedIRMA JOSEFINA L.
Le client n'a pas laissé de commentaire.Miguel R.
Le client n'a pas laissé de commentaire.Magenta P.
Le client n'a pas laissé de commentaire.GRACE B.
I was in a quick need of a Unit, & worried that I might not get one in time for my Move, the next day. U-HAUL Storage Facility, was close, processional, courteous & with a helpful Staff, they turned my day around. Thank You Guys! Debbie.debbie g. | Premières impressions
Service tech made a quick check in and drop off.GERARDO C.
Saw 4 employees during my visit, 3 inside and 1 outside. Not a single one was wearing a mask, no noticeable social distancing and I was handed keys that were sitting next to unmasked employees. Will not be returning to this location.Anthony G.
Drop off by the crew was superb. Love just driving up, they unhook and I drive off. Could not be any easier.JOHN J.
Did not have a pickup available. Had to settle for covered van which cost more.Jesus A.
Le client n'a pas laissé de commentaire.Elizabeth I. | Expérience générale
~ The truck has a very annoying, high-pitched whistle which occurs at about 70 miles an hour; not very fun on a 24-hour road trip! Seems to come from the driver's-side windshield, in the corner. ~ The air conditioning would also simply cut off, for no reason, causing us to scramble about playing with dials, etc. until it began working again. ~ The young man I initially spoke with about accessing our free 1-month self storage unit was more interested in telling me what was wrong-- i.e. he wasn't finding a reservation made from the Holland, Michigan store-- than in how to help me remedy the situation. I literally had to ask him, "So is there anything you can do to help me fix this instead of telling me what is wrong?" He immediately responded, "Oh! I can make a reservation for you." Why wasn't that his first suggestion?! ~ When I arrived to get my storage unit the help seemed unsure of what they were doing. When we were finally assigned a unit and took our first load up, we opened the unlocked unit to fin d it full of someone else's stuff! When I returned to the office, no explanation was offered for the mix-up and no apology for the inconvenience. Maybe a little better training in customer service is needed?Sandy M. | Premières impressions
Le client n'a pas laissé de commentaire.Meredith L. | Expérience générale
Le client n'a pas laissé de commentaire.Jariatou S. | Expérience générale
Good people Good prices.sean c. | Premières impressions
The lady that checked me in was very professional and helpful and I appreciate her very much. Thank you, GaryGary R. | Premières impressions
Easy access, convenient, clean and safe location. The staff was always very helpful when I had questions. LCLinda C. | Expérience générale
24/7 Access should be available to all for freeDejone T. | Premières impressions
The staff at The Slaughter facility are amazing people. Professional, knowledgeable , helpful & caring. Someone was always able to answer my questions or offer advice about a moving project as needed. AND your costs made it all "doable" for my family.Pat G. | Expérience générale
As I was removing my stuff from the unit we had roaches crawling under the wall from the other units. I didn't like the fact that you couldn't refund me the money for the 4 remaining days on the unit.Kay S. | Expérience générale
Le client n'a pas laissé de commentaire.Rozanna H. | Expérience générale
I can’t remember his name, but the general manager was great and helped us with the whole process and made it easy on us!Isabel P. | Premières impressions
It was a very smooth transaction to rent a truck for a day and storage unit for two months. Thanks for the one month free as it really helped in the transition from Buda to Bandera. Very nice facility. Great experience - especially in this stressful time .LINDA C. | Expérience générale
Le client n'a pas laissé de commentaire.Lilli C. | Expérience générale
Le client n'a pas laissé de commentaire.William W. | Expérience générale
Le client n'a pas laissé de commentaire.Rodney A. | Expérience générale
Le client n'a pas laissé de commentaire.LOU ANN L. | Expérience générale
When I moved in the alarm system was malfunctioning and there didn't seem to be any urgency in fixing it. Also, the after hours entry system didn't work. Most of the staff was friendly, but some could have been more friendly. When I moved out, everything seemed to work fine.jennifer b. | Expérience générale
Very helpfulJohn H. | Premières impressions
The staff was very friendly and helpfulTyler D. | Expérience générale
I was charged for another day even though when I turned it in there was notes on my acct and I had them look at it it was a mistake on U-Haul and I spoke to Liz in traffic And she notes my acctKevin B. | Premières impressions
I've been doing business with U Haul for many years and have never been disappointed. Great staff and service always.WENDY D. | Premières impressions
The folks at the Slaughter location were outstanding. Very friendly and helpful. I would definitely use them againTyler D. | Premières impressions
it was fastMiguel P. | Premières impressions
Location Is convenient, I had easy access to my unit and it was kept clean . The staff is very helpful and friendly. I highly recommend this U- Haul StorageSIGNE S. | Expérience générale
It was a nice experience renting.. The manager was very kind and making sure that everything went well with the rental.. I would definitely rent here again..Rose D. | Expérience générale
Great location but no where to parkAngel C. | Expérience générale
Pictures online are not the actual size of the storage unit either is the description of what can be placed on the selected unit sizeDenise M. | Premières impressions
Excellentcharles t. | Premières impressions
the staff is very professionalRUBEN C. | Expérience générale
I am very unhappy with the customer service I recd getting my storage, the rental price, her attitude towards me and many others. I rent trucks from you guys. I will look for another location. Not hapAngel R. | Premières impressions
Everyone was courteous and very helpful. They gave detailed instructions as to how to access my climate controlled storage unit. The unit and floors were very clean.MARIANNE R. | Premières impressions
We have used this location for years for all our storage needs (to store items, transport items) and even to fill our propanes tanks. The staff is always friendly and helpful. Highly recommended!!Elizabeth L. | Expérience générale
Muy buenas instalación dios los bendigaronald s. | Expérience générale
The group at this location were incredibly helpful. Orlando and his team followed up with me in a timely manner and helped make the checking and unloading quick and painless. Employees were amazing!Jeff O. | Premières impressions
Too elongated miscommunication!ANGEL J. | Expérience générale
The 10-ft truck that I rented from y'all when I open the back had roaches crawling all through it the every time I opened my storage unit the alarm went offherbert c. | Premières impressions
a minor dispute was handled quickly and professionally. Thank you, Orlando.tom m. | Expérience générale
Some of the employees are very helpful and other seem to ignore me and don't assist me with my needs. Maybe a culture thing but I consider it annoying.SYLENA S. | Expérience générale
Great HELP and service from the staff at this Slaughter Lane office. THANK YOU. Tom Madsentom m. | Premières impressions
Excellent service à la clientèle. Very friendly and helpful. MerciSina S. | Expérience générale
Informed the office I was moving out of my unit and was told I would get an email once it was processed.... next email I received was to inform me my rent was overdue...kathryn A. | Expérience générale
had issues checking in and out of the unitsMike R. | Expérience générale
Great staff. Clean and easy access. Safe and climate controlled for my antique furniture.Lori H. | Expérience générale
Great service they are quick to get you in and out.Mary R. | Expérience générale
Do I receive a pro-rated refund since I left on 6/3/19 and it was paid thru 6/21/19?Xochitl R. | Expérience générale
Would use again if neededConnie C. | Expérience générale
Good experience overallJOSEPH M. | Expérience générale
Great job all aroundpaul r. | Expérience générale
The owner and his staff were always very helpful and the facility was clean and safe. I will recommend this store to my family and friends.stephanie m. | Expérience générale
Service was good.jamie y. | Premières impressions
Great servicekimberly c. | Expérience générale
Very helpful and friendly.Mathew T. | Expérience générale
Took a longgggggg time to check out. Like upwards of an hour.Anthony M. | Expérience générale
very good and very friendlyJordan R. | Expérience générale
This U-Haul storage facility is clean and easy to use. I felt like my things were safe. It was just too expensive.Connie b. | Expérience générale
U-haul is a very safe place to store things and the price for climate control is reasonable. There's a large elevator, lots of carts, good cart ramps, and good docking ramps. Well staffed, clean.ELIZABETH W. | Expérience générale
Outstanding staff and provided help immediately.Mathew T. | Premières impressions
Great facility- easy move.Gabrielle G. | Expérience générale
The manager and staff provided outstanding customer service. I will definitely be recommending this location to friends and family.tiffany p. | Expérience générale
We were greeted by the store manager and I can't tell you how impressed we were with his hospitality. It was a wonderful welcome back to Texas. Everyone there was absolutely wonderful! So helpful!Star M. | Réservation
Given poor size selection advice that caused us to move twice hence two charges. Only manager made good decision in second move. Live and learnSoila G. | Expérience générale
My first selection for storage would be U-Haul. They seem to be located at an easy access area. The prices are equal or better than most place. The people are always there to help. Carl Baniccarl b. | Expérience générale
Convenient location as well Satisfied customer, thank you for all your assistanceEdgar M. | Expérience générale
Courteous staffkaren m. | Réservation
Roaches were seen in the facility and I had some concern regarding the safety of my belongings due to the fact I found automatic sliding doors were found unlocked around 3 am.william t. | Expérience générale
Great staff everyone was very professional & friendly. Outstanding customer servicemaria c. | Expérience générale
Service was great. The girl who waited on me was very sweet & helpful. The facility is very nice & cleanEdie H. | Réservation
Michael was particularly helpful in my move out process. Very friendly too.Grace G. | Expérience générale
This Uhaul is great - quick in and out. Everything was ready to go which minimized our time there.Elizabeth L. | Expérience générale
Had to wait over 30 minutes to get service due to there being only one person running the register. If someone is not qualified to run a register then they should not be loitering in the checkout areSoila G. | Réservation
The building is clean and well lit, the staff was helpful.Laura C. | Réservation
The staff was always very friendly and helpfulSUSAN F. | Expérience générale
I have been coming here for 4 years for all my moving & storage needs. Every single time it is a great experience. I recently moved to Buda & will continue to come to this location for future needs.GEORGIA G. | Expérience générale
I rested a u-box. When is cam to pick it up out of storage. I was not aware that they needed 24 hour notice to get it out of storage. When checking out U-haul should inform people to avoid delays.manuel s. | Expérience générale
Great experience.Eric R. | Expérience générale
Great customer experienceGREGORY D. | Expérience générale
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Propane service delivered straight to your door!