Customer Reviews for U-Haul Moving & Storage at Slaughter Lane

8859 évaluations

9001 S I-35   Austin, TX 78744
(Next to Home Depot)

(512) 280-3232

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(512) 280-3232

9001 S I-35
Austin, TX 78744
(Next to Home Depot)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Changing from a bigger storage unit to a smaller was simple. The representatives were awesome and very nice. Thank you so much for your help.

trinidad a.  |  Expérience générale 
Évaluation :
1

Truck was dirty. Windshield was so dirty, we had to wash it before we got on the highway. When we dropped off the truck, they charged a 25 $cleaning fee because we answered the question “is the vehicle clean for the next family to use”. The truck needs to be cleaned before someone else uses it. We are in a PANDEMIC! No guidance regarding where to leave the key and there is a huge burn spot in the lot with broken glass. It looks like a homeless fire/campsite in the parking lot.

Julie P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth H. 
Évaluation :
4

There was only one person at the inside desk when I returned the cargo can. A little disappointed that u had to wait almost 20 minutes. But that was the only thing that bothered me.

Denise G. 
Évaluation :
2

There was only one person working behind the desk, waited in line for 30 minutes before it was even my turn. Many people left because the wait in line was taking so long. Would be efficient and bring in more people

LIKHITH M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stephen L. 
Évaluation :
4

U r doing just fine

COREY H. 
Évaluation :
5

Everything was fine. Easy to return after hours with the website.

TERRY I. 
Évaluation :
5

Everyone was great at the Slaughter Ln. location in Austin, TX. Had us in and out quickly. Didn't waste any time when I returned to drop off the trailer. Really friendly guys too. If I ever need a truck or trailer, I will definitely be back to this location. Thanks Uhaul!

DELMER W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAVID LEE T. 
Évaluation :
5

Gilbert was fantastic in helping us out with our rental. It turned out that when the receiver hitch was installed on our vehicle by a dealership, the electrical wiring was completely forgotten about. Gilbert promptly took our vehicle and hooked everything up on the spot, no questions asked. All of the other staff was in great spirits as well and this made for an easy hassle-free experience.

Ryanne C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

IVAN F. 
Évaluation :
2

No Key Drop off!!! I went to drop off the keys 30min after they had closed and there was no key Drop off box. Now I have to drive out of my way in the morning to drop them off when they're open.

Dylon D. 
Évaluation :
1

Employee John Martinez threatened and told me to go fuck myself after being told he and his colleague made a mistake checking the uhaul in and over charging us 150.00. This is recorded in the cameras on the property and will be escalating this incident.

Robert F. 
Évaluation :
5

It was all great, thanks.

George P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark B.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

NICOLE S. 
Évaluation :
2

Poor operators and management. Rude and Completely inadequately prepared to run this business.

Colby B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ESTEFANIA C.  |  Premières impressions 
Évaluation :
5

i like that i was given a FREE month of storage for me rental.. thank you

diana a.  |  Premières impressions 
Évaluation :
5

nothing the experience was awesome especially the young man who checked me i 😊

Bobby B. 
Évaluation :
1

Understaffed location, A/C was not functioning, Nobody was working in the drop-off area upon return - got sick of waiting in the truck and went inside to drop off keys. When I reviewed my receipt, I see that my gas was marked at 1/8th of tank and I was changed an additional 55,50 $. This is BULLSHIT. I took at picture of the dash upon dropoff. The fuel is CLEARLY just above the 1/4 tank marker (slightly above where I picked it up at). This is fraud and theft

GRAHAM T. 
Évaluation :
2

They don't answer the phone. Everything was done by an app--we didn't use all the mileage I thought we would. The app automatically charged us. I put this in the comments section. There was also a long wait to pick up the uhaul.

THERESE M. 
Évaluation :
2

Broken glass in the front seat. Ended up cutting my leg.

Chase G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Syead O. 
Évaluation :
5

The young gentleman that checked me in was very polite and personable, the location was very busy at that time in the morning and he handled it well. Also compliments to the men that helped me hook up the trailer to my truck. Both were incredibly helpful, one from the garage area grabbed a tape measure to make sure that the opening was wide enough. Overall very positive experience, thank you.

TODD S. 
Évaluation :
1

We reserved our 20ft truck with 2 furniture dollies and an appliance dolly only to find out when picking the truck up that there were no dollies. The woman working the desk didn't seem to care and did not offer to find any solution for us even though the items had been reserved. We were able to snag an appliance dolly from someone who was dropping one off as we left, they saved the day, thankfully.

LUIS V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEITH W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ALLAN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JONAS M. 
Évaluation :
3

In the pouring rain, I was told to self-return my truck. This meant that I stood in the rain to take the ridiculous number of photos of the vehicle and upload them. There was absolutely no assistance by the personnel at this site, and no consideration of the fact that it was raining heavily when I returned the vehicle. There was no evident purpose for having U-haul employees at this location, as their sole evident purpose was to tell me to self-return in the rain.

WALTER P. 
Évaluation :
5

My check in and checkout were lovely and quick! This is my first experience having to utilize U-Haul I love the way I was treated at this location I will definitely utilize them in the future.

Chyna L. 
Évaluation :
1

The van came with a broken antenna and was extremely dirty upon pickup.. When I told an employee who was walking by, he said "don't worry about it" without even looking my way as he walked by Service staff was slow and did not seem to have any interest in serving anyone in the store. I reserved moving blankets but the store said they did not have any so I had to buy some at the store. When I returned to drop off the van, no one came out to help me and I had to seek out someone. The drop off instructions were not clear and the lady who came out to assist me was not really helpful at all either. The store seems very disorganized and the staff is not customer friendly. I will not rent from this location ever again.

Peter A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

STEVEN T. 
Évaluation :
5

very helpful staff

Joshua B.  |  Online Move In 
Évaluation :
2

The employees need training on how to use your system, a lot of time is wasted by them trying to figure out the system. Also, very poor customer service. Several people waited more than 20 minutes inside the store & we were asked to handle our request through the app because it was 6:59 and they were closed.  She was the one that took long because she did not how to use your system and kept asking others for help!

claudette G.  |  Online Move In 
Évaluation :
1

The customer service I received (both in person and over the phone) was terrible. My movers that were booked through Moving Help cancelled on me the day before my move, and when I tried to re-book my reservation I lost the van I wanted. I waited 30+ minutes on hold over the phone when trying to ask a simple question, only to be placed on hold again and transferred to another representative. The customer service reps I spoke to over the phone were not helpful, and their tone of voice was rude. I will never be using Uhaul again, and have already posted details about my experience on social media to warn my friends about Uhaul. 0/10 overall

KYLIE NICOLE S. 
Évaluation :
1

The staff was not courteous at all, took long on trying to resolve issues because they DID NOT how to do what was being requested and kept asking other employees for help. After waiting more than 20 minutes, due to them taking long on how to do their job, i was asked to return my equipment thru the app because it was 6:59pm and she needed to close! Yeah, she told more than 3 people the same thing knowing we were waiting INSIDE for more than 20min. Poor service, lack of training on your employees at this location,and they could not resolve how to correctly program tje alarm foe my unit. Very frustrating experience.

CLAUDETTE G. 
Évaluation :
2

We were given the incorrect size to tow a 1998 Chevy Silverado from original office in Austin. We contacted Uhaul roadside assistance in Oklahoma as we pulled into a parking lot needing assistance with getting the strap that went onto drivers side front axle and the other laying on trailer. The tow truck service tied down the same way as it was originally. We stopped for gas in Lebanon MO to find it had happened again!! Had to wait, Again for an hour. While waiting, Vanessa from roadside researched our tow dolly with assistance from tow truck driver once he arrived to state we had the wrong size and the one we had was for a car size tow!! Of course now we are stranded and its going on 2am. She offered to pay for 1 night hotel locally so we could get new tow dolly in the morning. So, We go to hotel, and now there's an issue with uhaul payment for hotel. Now it's nearly 4am and I ended up paying!!!! This has been the worst experience. So we go to the place called Carget in Lebanon and as nice as the car dealer was, it was recommended to not use the dolly as it may cause damage and how he did not recommend Uhaul for any use. So, because of the truck nearly coming off dolly on the freeway and lack of confidence in equipment, my husband chose to drive. Now we have an added expense of gas for 2 vehicles for 168 miles left to go!! Normally I use Budget, but thought we'd give Uhaul a try. My first indication this could go wrong was based on the Slaughter location's last minute request of asking us to drive nearly an hour away to pick up truck and then go to another location heading south which would've taken an hour and a half. Talk about lack of customer service and expectations. I have a good feeling this is why we ended up with the wrong tow dolly. And forget the Store Manager of Slaughter taking ownership. He's so busy covering his own self that he rushed me off the phone and blamed entire experience on roadside assistance. As stated this has been the worst experience and yes I have the expectation of being reimbursed. Including my hotel expenses and extra gas expense for driving personal vehicle. This needs to be escalated and a resolution offered immediately. Not only did this cause monetary loss. But I missed my 1st day of my new job!! I have to relocate to Missouri because both of my parents are in the hospital. They had to move my mom to a nursing home while I was on the road. My 13 hour drive took 3 days!

Christine S. 
Évaluation :
1

The place I dropped it off moved the truck from Austin to Katy Texas Saturday night, May 29 (the day I dropped it off) without any documentation (I'm assuming it was done illegally). I then got calls saying I never returned the truck. I had to spend 2 hours of my work day watching security footage to show me dropping off the truck and that indeed someone drove it off the lot at 9:05 PM Saturday May 29. Then after being told everything we fine, I was charged 180 $late return fee (magically the truck reappeared some time Wednesday June 2). So now I had to spend another hour to call and dispute this claim. It was eventually resolved but I'd much prefer a full refund for the ridiculous hassle this was.

Jared B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bradley H. 
Évaluation :
5

Very courteous quick and proffesional

HENRY D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Charles K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GARVIS G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tommy T. 
Évaluation :
2

Slow, unorganized, understaffed. Not friendly.

JUSTIN N. 
Évaluation :
3

I was charged extra for the mag safe that I opted out of.

Marina B. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

RONNIE J. 
Évaluation :
1

When I explained that I was told I could return at a different location, and that this one was 30 min away when there was one less than a mile from me, he was rude obnoxious and said, "yeah I dont care, I just telling you that you are gonna pay an hourly penalty for every hour its not here". The reason I wasn't there was I got bad information from UHaul rep at pickup, I told them this location wasnt even in the same county, much less town, so she said I could change pickup to where ever I wanted on return day through the app (totally not true). Clearly not my fault. Thankfully the corporate office made sure any charges would be refunded, but that took an hour on the phone to fix. No reason to be rude, unacceptable, the same may happen to you one day, I hope you are treated better than you treated me.

CHAD P. 
Évaluation :
3

The online checkin process was awful.

Joe B. 
Évaluation :
5

trucks with cruise control

Jonathan P. 
Évaluation :
5

I have use Uhaul for two different moves, this last year. The first move we used Uboxes. We were moving across country. Uhaul dropped off the boxes, picked them up, and delivered them to our rental, 2000 miles away. This was a great experience, with absolutely, zero problems. I just used Uhaul again, to move us from out rental to our new house. We used a truck this time. The pick up, and drop off locations, had friendly, and happy, employees. Again, this was a great experience, with no problems.

KATHERINE E K. 
Évaluation :
4

I didn't even have to get out of my truck!

Amy F. 
Évaluation :
2

Our sales associate had very poor customer service attitude. He displayed virtually no eye contact and answered questions curtly

JOHN G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES B. 
Évaluation :
1

I waited an hour to check my reservation was not even in their system when i checked back in i got no confirmation that i returned the trailer all the employees acted like they did not want be there My last time to rent from a uhaul service center

DANIEL H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen K. 
Évaluation :
5

If you reserve online and have checked in, you should not have to stand in line with 20 people. Would be nice to have an express lane . The return was awesome. Easy. Appreciated.

Amy D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAZMINE A. 
Évaluation :
4

Easy but somewhat confusing drop. I could not find the place to drop the keys, so I gave them to the attendant. The pads and dilly was left inside the truck

Zeph F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

nicole W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAZMYN B. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Brandi W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TONYA T. 
Évaluation :
2

Uhaul needs a better rental system and to better train their employees or just hire people that understand they are in the service business. I rented a 15' truck just to move one large refrigerator. I also reserved a heavy appliance dolly. The reservation was only made a day in advance. When I picked up the truck, no mention was made that they didn't have any appliance dollies. Instead, they had given me a four-wheel furnlture dolly and never said anything to me about the swap. They expected me to lift a large refrigerator straight up an set it on a 4-wheel dolly. When I asked about the appliance dolly, they just said they were out. They also said I could rent one at Home Depot or that if I wasn't 15 minutes late to pick up the truck, I might have been able to drive to another Uhaul location to get an appliance dolly. Why hadn't they done that? Je

JEFFREY T. 
Évaluation :
5

This is the 3rd unit i have rented at this location. The facility is in excellent condition, is well-maintained, and well-lit. Sometimes the line at the retail counter gets a little long, but otherwise the level of service is excellent. Merci.

John B.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Curtis H. 
Évaluation :
3

Have a phone number where you can speak to an actual person when you call.

Henry O. 
Évaluation :
5

Nothing I can think of right now.

Clarence R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HIEU H. 
Évaluation :
1

I waited for more than 30 minutes in the truck, like the sign said to do, before someone came to check me in. There wasn't a line, I was the only one checking in a truck. The employee came and said he'd take the truck. There was no inspection. Now I'm being charged for cleaning. The truck was cleaner when I dropped it off than when I picked it up. Your phone support line has a min 20 minute wait time Everytime I call. But on the plus side the people on the phone are very helpful.

DAVID J. 
Évaluation :
1

Try not using a wrong email, wrong person, wrong phone number & address. You rented to some guy & sent me all the info as though I'd rented the truck. How does that even happen?

RANDALL E. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

LUCAS S. 
Évaluation :
5

The first trailer we picked up the door was broken so we took it back and got another one. Overall however, the gentleman who helped us did a bang-up job for us and gave us excellent service. We will use them again!

David D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROMULO V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ALBERT G. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Mohamed E. 
Évaluation :
3

Michelle was fantastic. The other staff were poor communicators and customer service training is needed. The tire on the open-trailer we rented was low.

ANNMARIE CLAIRE K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sean C. 
Évaluation :
3

Not so much the location but Uhaul as a company did not at all meet any standards. They changed my pickup location and did not tell me or notify me in any way. The location they changed it to was 20 miles from the other location. They charged me for extra miles AND GAS even though I filled up the tank RIGHT BEFORE I GOT THERE! I had to call to even find out where my reservation was and I was on the phone for over 20 minutes before anyone even answered. I had to call because they charged my card AGAIN and I was on the phone for OVER 30 minutes before anyone answered. I also tried to live chat them and no one even bothered to respond to my live chat. I haul has disappointed me big time. I would not recommend to anyone nor would I use them again if this is how they conduct business.

CHRISTA W. 
Évaluation :
3

When I arrived, the vehicle was between two other vehicles. When we got in, it smelled like urine like it was previously used to torture a human or transport animals. It served its purpose though but was charged exhorbitantly for gas and they didnt fix the start gas meter to what it was (below full) and charged me like it was for full.

Sarah S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

David Q. 
Évaluation :
5

Camion

Robert B. 
Évaluation :
5

Love this place

Samuel S. 
Évaluation :
4

I like how fast the return process was. The check-in process could be faster. I had to pay extra to go beyond 100 miles, that could go up to 200. In central Texas everything is spread out so 100 miles isn't that much.

LUCY Y. 
Évaluation :
5

This place has always been my goto for u-haul. Everyone was helpful and friendly.

David K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERRY S. 
Évaluation :
1

The blankets were not in the truck. The truck was hard to find. The truck was parked crooked and the whole lot was so chaotic we barely got the truck out. I waited on the phone for 35 minutes for customer service to see if we could get a different truck (before trying to back it out) only to be told I needed to call someone else that ended up being closed. It took us almost 20 minutes just to get the truck out. All the while worrying that it would run out of gas because the truck was dropped off with 0 miles until empty on the fuel. Worst experience ever, horrible customer service. If you get a uhaul make sure to go during business hours so you have someone to talk to if anything is wrong.

Joshua S. 
Évaluation :
4

After clearing out my Unit, I received a Bill for not paying my Storage Fee. I had paid for that month. I received a Bill For This Month. Someone needs to learn to Update Their Files. I called 05/18/2021. I was supposed to receive a call from the Manager. I have received No Call Back From Anyone. Get It Together!!!

Michael R.  |  Expérience générale 
Évaluation :
1

I'm a woman who went alone to get the truck. Big mistake. Tried to do self-checkin & didn't work (camera issue). Employee checked me in and was told 3/8 tank. Couldn't print out contract for me so said emailed it. I never got it. Truck was brought to me and was below empty. So began me vs 2 employees and Tristan, the manager trying to get some gas. Basically I was being ridiculous asking that gas be in the truck. Claimed thieves siphon gas at night and/or only get as much gas as prior customer returns. They don't put gas in trucks. They can't possibly check trucks to see if have gas. Yes, I know, they really thought that was an acceptable answer. I insisted I needed gas. Tristin claimed he used his own credit card and sent an employee to put in some gas. Also told me would add more time to my rental. He never did. The truck was finally returned to me and barely rose over the empty mark. The employee told me he put 15 $in, I repeated and he confirmed. Ivan was particularly rude to me as I tried to leave in the truck. I cried as I left the lot not knowing how soon I'd run out of gas. Plus the truck was the junkiest thing I've ever driven. It was a nightmare. I put the same small amount of gas into the truck as was in it when I left the lot. Shouldn't have been surprised that I was charged 68 $for not putting enough gas in. They went by the original 3/8 a tank that was on the original receipt that I was never given. Good luck reaching anyone at ANY u-haul phone number. Spent 45 minutes on hold on one call then was disconnected. Tristen changed his story and said that yes, they do add gas to trucks if they need it. Apparently not 68 $worth. It's a scam and these people are beyond rude. I wouldn't send my worst enemy there.

ANNETTE G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

D K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chuck N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HEATHER LEWIS D. 
Évaluation :
5

Uhal team was spectacular! We use again when moving needs arise.

MARK G. 
Évaluation :
1

Rude throughout the whole experience no direction given. Overall worst customer service I've ever had and I work in customer service! I know it's not always easy but your customers should come first!

Sherri W. 
Évaluation :
5

I called the location directly and spoke with Tristan who made my reservation and assured me that he would "drive to another location to get what I reserved and have it for me" if that was what was necessary for me to get my trailer at 7am on Saturday. Great customer service when we picked up the trailer, as well.

SUZANNE F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GERALD T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marilyn H. 
Évaluation :
5

Staff was courteous, kind and helpful. Thank you.

Larry J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rachel G. 
Évaluation :
5

Very easy to rent and return. No issues with the van. Employees were very helpful and professional.

HOLLY M. 
Évaluation :
1

Never did the walk around or saw the mileage and gas before signing so I got over charged will never go to this location again in Austin off of slaughter and IH35 🤬

YVETTE R. 
Évaluation :
5

The associate on the lot did not want to get on the ground to hookup the electrical from the trailer to my car, so he asked me to. What a lazy SOB. The General Manager Tristan was a great guy - very warm and welcoming.

RYIAN C. 
Évaluation :
5

More customer service. Long wait time.

DEBORAH W. 
Évaluation :
5

Literally an amazing STAFF here! Had an emergency right before they closed and I needed a tow Dolly, I probably walked in at 6:59:59 PM and they were still so welcoming and got me taken care of in under 10 min. I was able to go tow my vehicle and drop the trailer back off after a few hours. Amazing staff and location! Life savers!!! Thank you slaughter Uhaul team.

KAILEE I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BUDDY D. 
Évaluation :
1

Poor customer service. Employee said gas tank was full it was not quite full, got charged. Also got charged a second full day because it wasn't returned on time even though it took 45 mins to get the truck. I declined the coverage and they slipped it in the contract. I will not be using U-Haul again!

THOMAS L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Octavio T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James H. 
Évaluation :
4

Merci

homer t.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anayudith N.  |  Expérience générale 
Évaluation :
5

The staff was very professional and courteous

RICHARD V.  |  Premières impressions 
Évaluation :
5

The Associate that helped me was wonderful! It was very nice working with someone with a positive attitude. He was very helpful and friendly.

jessica d.  |  Premières impressions 
Évaluation :
5

It's never any fun, moving, but UHAUL definitely makes the ordeal a little more tolerable. A very friendly, & helpful Staff...nothing is too much trouble with Ross (at Slaughter Ln,) behind the wheel. Thank you all for being such a big help! Debbie. G

debbie g.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher C.  |  Expérience générale 
Évaluation :
5

UHaul provided a storage unit free of charge for 30 days for those of us who were negatively affected by the Winter Storm last month. This was very helpful to us while we moved stuff around to get broken pipes fixed and drywall replaced. You helped us manage through a very frustrating situation. Thank you so much, UHaul.

Lawrence O.  |  Expérience générale 
Évaluation :
5

Ronald was on the ball and there anytime I needed something when I rented my storage unit and dropped off the truck. Great experience!!

leslie b.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sam g.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID H.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

BETH E D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dillan M.  |  Expérience générale 
Évaluation :
5

My only concern was that after I moved out of 3 units on January 2nd, I continued to get 'late fee' notices via email. Spoke with Corporate Office and she said would email the facility. Yesterday, I got another email with additional late fees.

Irma S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua Y.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MaryHelen G.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WILLIAM H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

linda w.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary R.  |  Expérience générale 
Évaluation :
5

I always know where to store my stuff. I just wish that the prices were lower

Michael R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

joleisha h.  |  Expérience générale 
Évaluation :
2

I have nothing good to say about the GM, Ross.

jessica c.  |  Expérience générale 
Évaluation :
2

U-Haul at Slaughter doesn't answer phones. During the pandemic, I went inside and only one worker, Jeanie was wearing a mask. Social distancing was not taken seriously. I had to call the national office numerous times to get a message to Ross the manager there. I had major heart surgery and didn't want to go back inside again because it was a risk to my health. Better attention to clients needs to be addressed. I had storage there since 2005. Glad that part of my life is over.

THERESA D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

steve p.  |  Premières impressions 
Évaluation :
2

Messed up my billing and illegally locked me out of my unit. I called days ahead and was told by management that everything was taken care of, but was still locked out when I arrived with professional movers. Had to wait a half hour in long line for someone to unlock the unit. Even though I moved out on the 6th, was still made to pay for the full month through the 26th.

Jason L.  |  Expérience générale 
Évaluation :
5

I was in a quick need of a Unit, & worried that I might not get one in time for my Move, the next day. U-HAUL Storage Facility, was close, processional, courteous & with a helpful Staff, they turned my day around. Thank You Guys! Debbie.

debbie g.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth I.  |  Expérience générale 
Évaluation :
3

~ The truck has a very annoying, high-pitched whistle which occurs at about 70 miles an hour; not very fun on a 24-hour road trip! Seems to come from the driver's-side windshield, in the corner. ~ The air conditioning would also simply cut off, for no reason, causing us to scramble about playing with dials, etc. until it began working again. ~ The young man I initially spoke with about accessing our free 1-month self storage unit was more interested in telling me what was wrong-- i.e. he wasn't finding a reservation made from the Holland, Michigan store-- than in how to help me remedy the situation. I literally had to ask him, "So is there anything you can do to help me fix this instead of telling me what is wrong?" He immediately responded, "Oh! I can make a reservation for you." Why wasn't that his first suggestion?! ~ When I arrived to get my storage unit the help seemed unsure of what they were doing. When we were finally assigned a unit and took our first load up, we opened the unlocked unit to fin d it full of someone else's stuff! When I returned to the office, no explanation was offered for the mix-up and no apology for the inconvenience. Maybe a little better training in customer service is needed?

Sandy M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Meredith L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jariatou S.  |  Expérience générale 
Évaluation :
5

Good people Good prices.

sean c.  |  Premières impressions 
Évaluation :
5

The lady that checked me in was very professional and helpful and I appreciate her very much. Thank you, Gary

Gary R.  |  Premières impressions 
Évaluation :
5

Easy access, convenient, clean and safe location. The staff was always very helpful when I had questions. LC

Linda C.  |  Expérience générale 
Évaluation :
4

24/7 Access should be available to all for free

Dejone T.  |  Premières impressions 
Évaluation :
5

The staff at The Slaughter facility are amazing people. Professional, knowledgeable , helpful & caring. Someone was always able to answer my questions or offer advice about a moving project as needed. AND your costs made it all "doable" for my family.

Pat G.  |  Expérience générale 
Évaluation :
3

As I was removing my stuff from the unit we had roaches crawling under the wall from the other units. I didn't like the fact that you couldn't refund me the money for the 4 remaining days on the unit.

Kay S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rozanna H.  |  Expérience générale 
Évaluation :
5

I can’t remember his name, but the general manager was great and helped us with the whole process and made it easy on us!

Isabel P.  |  Premières impressions 
Évaluation :
5

It was a very smooth transaction to rent a truck for a day and storage unit for two months. Thanks for the one month free as it really helped in the transition from Buda to Bandera. Very nice facility. Great experience - especially in this stressful time .

LINDA C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lilli C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rodney A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LOU ANN L.  |  Expérience générale 
Évaluation :
3

When I moved in the alarm system was malfunctioning and there didn't seem to be any urgency in fixing it. Also, the after hours entry system didn't work. Most of the staff was friendly, but some could have been more friendly. When I moved out, everything seemed to work fine.

jennifer b.  |  Expérience générale 
Évaluation :
5

Very helpful

John H.  |  Premières impressions 
Évaluation :
5

The staff was very friendly and helpful

Tyler D.  |  Expérience générale 
Évaluation :
1

I was charged for another day even though when I turned it in there was notes on my acct and I had them look at it it was a mistake on U-Haul and I spoke to Liz in traffic And she notes my acct

Kevin B.  |  Premières impressions 
Évaluation :
5

I've been doing business with U Haul for many years and have never been disappointed. Great staff and service always.

WENDY D.  |  Premières impressions 
Évaluation :
5

The folks at the Slaughter location were outstanding. Very friendly and helpful. I would definitely use them again

Tyler D.  |  Premières impressions 
Évaluation :
4

it was fast

Miguel P.  |  Premières impressions 
Évaluation :
5

Location Is convenient, I had easy access to my unit and it was kept clean . The staff is very helpful and friendly. I highly recommend this U- Haul Storage

SIGNE S.  |  Expérience générale 
Évaluation :
5

It was a nice experience renting.. The manager was very kind and making sure that everything went well with the rental.. I would definitely rent here again..

Rose D.  |  Expérience générale 
Évaluation :
1

Great location but no where to park

Angel C.  |  Expérience générale 
Évaluation :
1

Pictures online are not the actual size of the storage unit either is the description of what can be placed on the selected unit size

Denise M.  |  Premières impressions 
Évaluation :
5

Excellent

charles t.  |  Premières impressions 
Évaluation :
5

the staff is very professional

RUBEN C.  |  Expérience générale 
Évaluation :
1

I am very unhappy with the customer service I recd getting my storage, the rental price, her attitude towards me and many others. I rent trucks from you guys. I will look for another location. Not hap

Angel R.  |  Premières impressions 
Évaluation :
5

Everyone was courteous and very helpful. They gave detailed instructions as to how to access my climate controlled storage unit. The unit and floors were very clean.

MARIANNE R.  |  Premières impressions 
Évaluation :
5

We have used this location for years for all our storage needs (to store items, transport items) and even to fill our propanes tanks. The staff is always friendly and helpful. Highly recommended!!

Elizabeth L.  |  Expérience générale 
Évaluation :
5

Muy buenas instalación dios los bendiga

ronald s.  |  Expérience générale 
Évaluation :
5

The group at this location were incredibly helpful. Orlando and his team followed up with me in a timely manner and helped make the checking and unloading quick and painless. Employees were amazing!

Jeff O.  |  Premières impressions 
Évaluation :
2

Too elongated miscommunication!

ANGEL J.  |  Expérience générale 
Évaluation :
1

The 10-ft truck that I rented from y'all when I open the back had roaches crawling all through it the every time I opened my storage unit the alarm went off

herbert c.  |  Premières impressions 
Évaluation :
4

a minor dispute was handled quickly and professionally. Thank you, Orlando.

tom m.  |  Expérience générale 
Évaluation :
4

Some of the employees are very helpful and other seem to ignore me and don't assist me with my needs. Maybe a culture thing but I consider it annoying.

SYLENA S.  |  Expérience générale 
Évaluation :
5

Great HELP and service from the staff at this Slaughter Lane office. THANK YOU. Tom Madsen

tom m.  |  Premières impressions 
Évaluation :
5

Excellent service à la clientèle. Very friendly and helpful. Merci

Sina S.  |  Expérience générale 
Évaluation :
3

Informed the office I was moving out of my unit and was told I would get an email once it was processed.... next email I received was to inform me my rent was overdue...

kathryn A.  |  Expérience générale 
Évaluation :
4

had issues checking in and out of the units

Mike R.  |  Expérience générale 
Évaluation :
5

Great staff. Clean and easy access. Safe and climate controlled for my antique furniture.

Lori H.  |  Expérience générale 
Évaluation :
5

Great service they are quick to get you in and out.

Mary R.  |  Expérience générale 
Évaluation :
5

Do I receive a pro-rated refund since I left on 6/3/19 and it was paid thru 6/21/19?

Xochitl R.  |  Expérience générale 
Évaluation :
4

Would use again if needed

Connie C.  |  Expérience générale 
Évaluation :
5

Good experience overall

JOSEPH M.  |  Expérience générale 
Évaluation :
5

Great job all around

paul r.  |  Expérience générale 
Évaluation :
5

The owner and his staff were always very helpful and the facility was clean and safe. I will recommend this store to my family and friends.

stephanie m.  |  Expérience générale 
Évaluation :
3

Service was good.

jamie y.  |  Premières impressions 
Évaluation :
5

Great service

kimberly c.  |  Expérience générale 
Évaluation :
5

Very helpful and friendly.

Mathew T.  |  Expérience générale 
Évaluation :
3

Took a longgggggg time to check out. Like upwards of an hour.

Anthony M.  |  Expérience générale 
Évaluation :
5

very good and very friendly

Jordan R.  |  Expérience générale 
Évaluation :
5

This U-Haul storage facility is clean and easy to use. I felt like my things were safe. It was just too expensive.

Connie b.  |  Expérience générale 
Évaluation :
5

U-haul is a very safe place to store things and the price for climate control is reasonable. There's a large elevator, lots of carts, good cart ramps, and good docking ramps. Well staffed, clean.

ELIZABETH W.  |  Expérience générale 
Évaluation :
5

Outstanding staff and provided help immediately.

Mathew T.  |  Premières impressions 
Évaluation :
5

Great facility- easy move.

Gabrielle G.  |  Expérience générale 
Évaluation :
5

The manager and staff provided outstanding customer service. I will definitely be recommending this location to friends and family.

tiffany p.  |  Expérience générale 
Évaluation :
5

We were greeted by the store manager and I can't tell you how impressed we were with his hospitality. It was a wonderful welcome back to Texas. Everyone there was absolutely wonderful! So helpful!

Star M.  |  Réservation 
Évaluation :
3

Given poor size selection advice that caused us to move twice hence two charges. Only manager made good decision in second move. Live and learn

Soila G.  |  Expérience générale 
Évaluation :
5

My first selection for storage would be U-Haul. They seem to be located at an easy access area. The prices are equal or better than most place. The people are always there to help. Carl Banic

carl b.  |  Expérience générale 
Évaluation :
5

Convenient location as well Satisfied customer, thank you for all your assistance

Edgar M.  |  Expérience générale 
Évaluation :
4

Courteous staff

karen m.  |  Réservation 
Évaluation :
2

Roaches were seen in the facility and I had some concern regarding the safety of my belongings due to the fact I found automatic sliding doors were found unlocked around 3 am.

william t.  |  Expérience générale 
Évaluation :
5

Great staff everyone was very professional & friendly. Outstanding customer service

maria c.  |  Expérience générale 
Évaluation :
5

Service was great. The girl who waited on me was very sweet & helpful. The facility is very nice & clean

Edie H.  |  Réservation 
Évaluation :
5

Michael was particularly helpful in my move out process. Very friendly too.

Grace G.  |  Expérience générale 
Évaluation :
5

This Uhaul is great - quick in and out. Everything was ready to go which minimized our time there.

Elizabeth L.  |  Expérience générale 
Évaluation :
2

Had to wait over 30 minutes to get service due to there being only one person running the register. If someone is not qualified to run a register then they should not be loitering in the checkout are

Soila G.  |  Réservation 
Évaluation :
5

The building is clean and well lit, the staff was helpful.

Laura C.  |  Réservation 
Évaluation :
5

The staff was always very friendly and helpful

SUSAN F.  |  Expérience générale 
Non reviews have been submitted for this location.

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