I made a reservation made check in the day before confirming my rental when I arrive to the location day dis not have the truck. The agent send me 1 miles away to pick from another location. Why they did not state the day before to go to another location. Plus I rented a dolly and blanket and because I did not fold the blanket I would be charged 10 $for the service charge. This is ridiculous. After many years keeping away from uhual I see that I made a mistake which I will never rent from uhaul again. I did regret renting the minute i show up and did not have the truck available. Customer service is far from a good.Edison T.
U-Haul Moving & Storage at South Blvd
Pour nous contacter
Charlotte, NC 28217
(Btwn Seneca & Tyvola Rd)
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.MINDY D.
Le client n'a pas laissé de commentaire.Patrick H.
The truck was suppose to have 1/4 tank of gas and only had 1/8 of a tank. Also I was charged an extra 50 dollars for returning the truck with the 1/8 tank of gas like it was when I left with the truckCHRISTOPHER G.
Le client n'a pas laissé de commentaire.RICHARD S.
All the folks I worked with were very helpful. Keith was on duty when I picked up my truck, and answered many questions I had. Thank you! The truck worked great!Sara W.
Ask staff to be more politeBRYAN W.
I was charged for small rocks and debris in the truck bed upon my arrival to the store. I was moving furniture that would not have generated such debris so it was in there when I picked up the truck. However, a clean truck bed was not on my list of things to check prior to leaving the lot as is the case with the mileage, gas, and exterior. Thus, I believe your app should inform customers to ensure the truck bed is clean prior to pickup.DANIEL D.
Always very helpful.KURT W.
Le client n'a pas laissé de commentaire.ANDREA S.
Very satisfied customer. Equipment well maintained and clean.Huy P.
I was very impressed with the service I received!Scott R.
Le client n'a pas laissé de commentaire.Luis M.
Le client n'a pas laissé de commentaire.JEFFREY T.
Everything was greatJEVON G.
Your customer service associates were very kind, patient, and explained the contract thoroughly. I would use this location again.Penelope L.
Le client n'a pas laissé de commentaire.JIMMY C.
I was not told about the pick up location change until I arrived at the South Tryon location which upset me enough to never use U-Haul again. I had already been dropped off and my ride left. (I received the notification, sent by the U-Haul representative only when I was standing in front of him. It's very bad business to say the truck is at the location closest to you and where you scheduled the pick up then have to drive farther out of the way to pick up the truck.David P.
Extremely nice and attentive sales staff.WILLIE B.
Le client n'a pas laissé de commentaire.KURT W.
Le client n'a pas laissé de commentaire.JEEVAN KUMAR RED P.
Le client n'a pas laissé de commentaire.MELISSA J.
Le client n'a pas laissé de commentaire.THOMAS P.
Le client n'a pas laissé de commentaire.MARIA C.
Le client n'a pas laissé de commentaire.Robert H.
Le client n'a pas laissé de commentaire.THOMAS P.
False advertising on price for renting.Lauren W.
Le client n'a pas laissé de commentaire.angel C.
The crew seems to be reluctant to basics in avoiding Covid and very few people were wearing mask!!AMANULLA B.
Le client n'a pas laissé de commentaire.Christina K.
Le client n'a pas laissé de commentaire.Eric W.
When calling a customer about a location change please realize we don't know your business like you know it so please find patience to help us understand. It took me reading through everything in order to realize what was going on. Now that we understand we feel the gentlemen did as good of a job as he could but the young lady that initially called was not professionalRonald G.
Le client n'a pas laissé de commentaire.Catherine G.
Reduce the mileage priceROBERT B.
Not much. Good crew of employees. Quick and helpful.THOMAS P.
Keith was great, A+GUS P.
Le client n'a pas laissé de commentaire.JAMES B.
Keith Washington the center Manager when above and beyond to help me with my UBox that was send to me from Miami .Keith leads by exemplary service that is why his team offered a great customer service to every customer . I'm very impressed and thankful !I'm so glad I chose this center it made my move so easy THANK YOU SO MUCH....LIBIA H.
Le client n'a pas laissé de commentaire.ROBERT V.
Le client n'a pas laissé de commentaire.Megan H.
Le client n'a pas laissé de commentaire.Patrick S.
Le client n'a pas laissé de commentaire.William V.
Le client n'a pas laissé de commentaire.Srini M.
Le client n'a pas laissé de commentaire.Daniel W.
Two employees greeted us right away. Assisted us with getting the uhaul disconnected and off my hitch. Great experience super friendly.Cassandra H.
Best U-Haul store I've ever used. Very competent staff were very well managed by Keith. I was impressed and received top notch service.WADE M.
It was an amazingly easy experience! Thank you uhaul!PEYTONVINCENT C.
Get rid of the smoking smell in the truckMC E B.
Le client n'a pas laissé de commentaire.Bobby J.
I received great customer service from this location. Merci.CHERYL A.
Le client n'a pas laissé de commentaire.Robert S.
Le client n'a pas laissé de commentaire.Gabriel V.
Keith was outstanding...I had last minute issues with procuring a POD (didn't fit in my driveway) and had movers waiting at my house. I went to uHaul planning on just renting the truck and parking it in my driveway for a week and hoped the price was competitive with having a POD for 7 days etc. Keith was very helpful and provided me a long-term truck rental discount seeing that I was putting no miles on it for my situation. On top of that when I called to extend the rental by 3 days I was assured I was all set for the extension. After returning today Keith worked directly with me and again assured me based on my rental length (and lack of miles) that I was getting a reduced rate. Anyway props to Keith...he is invaluable and I will be using this uHaul again!JOSHUA W.
Le client n'a pas laissé de commentaire.Ian B.
Le client n'a pas laissé de commentaire.Michael K.
Room for major improvements in quality customer courteous and respectful communication throughout transaction experience. Satisfactory price however significant issues with check-in and check-out online connection failures. Zero professionalism, felt like I was being hurried along. Inconsistent/ lack of effective face covering mask wear use. Sloppy operation frankly, for an essential service of heavy load vehicle rental at affordable, convenient service in existence for decades. What happened to hiring people who need a job & don't mind being helpful or even mildly civil?ANTHONY L.
Thanks Keith as always you're a big helpCEDRICK L.
Vehicle was not full of gas as I was told. I was overcharged for gas and cannot get my money back. I drove 47 miles and was charged 125 $for gas. Called 3 times and nothing done about it.Donna W.
Le client n'a pas laissé de commentaire.QUADARIUS M.
Le client n'a pas laissé de commentaire.Isaac G.
Le client n'a pas laissé de commentaire.Fern M.
Le client n'a pas laissé de commentaire.Michael K.
Le client n'a pas laissé de commentaire.Jerrod H.
Le client n'a pas laissé de commentaire.GARY C.
Le client n'a pas laissé de commentaire.Patricia W.
They gave us outstanding service above and beyond what we expected. The truck was ready they recommended what additional materials i.e. boxes, blankets, etc. we would need to make our packing and moving, safe and damage free. Excellent and pleasant customer service! Everyone was nice and pleasant!Lowell S.
Le client n'a pas laissé de commentaire.Robert L.
Le client n'a pas laissé de commentaire.William N.
Keith really was great to work with. from the beginning when he installed a mount on my wife's VW until we picked up our 4 x 8 trailer. I would definitely put U-Haul at the top of my list for all of my Moving Needs.Robert A.
Le client n'a pas laissé de commentaire.Henry F.
Truck broke down on me multiple times and uhaul roadside help was no help. Had to return the truck due to all the issues. Power steering quit, motor would quit and not start, brake and oil lights were on, truck smoked so bad that everyone thought it was literally on fire. Brake light and buzzer was on so took the truck back. Did not get fuel due to truck issues. Gave truck to shop mechanicJON B.
Put the specs for the towing trailers in correctly. The rental was a complete waste as my would not fit on the trailer safely wasting time and money.ZACHARY M.
Charge less, I could have bought a truck for 200 $but tricked myself into spending 90 $for 2 hour van rentalWilliam R.
Le client n'a pas laissé de commentaire.MATHEW G.
Le client n'a pas laissé de commentaire.Tamaris R.
Le client n'a pas laissé de commentaire.ANGELA H.
Again, Outstanding service from this facility and management! Keith Washington is a class act and an asset to Uhaul! Excellent customer service!WARREN T.
Great crew that works together to get the customer in and out easily!Catherine M.
The only frown with this location is the clerk had to answer the ringing phone, and service the caller, of which they had to stop serving me and i was there being served before the call came in. The caller should have been placed on hold not me. First come fist served should have been enforced.Christopher A.
Rental experience was completely positive.RONALD S.
Le client n'a pas laissé de commentaire.David W.
Keith and his team were great to work with. Best Uhaul location in Charlotte!Greg C.
the same thing you did for me!CHARLES G.
Le client n'a pas laissé de commentaire.James M.
Le client n'a pas laissé de commentaire.Rich W.
Le client n'a pas laissé de commentaire.Gina D.
Le client n'a pas laissé de commentaire.Stephen S.
Le client n'a pas laissé de commentaire.Andrew M.
Le client n'a pas laissé de commentaire.Jonathan B.
easy drop off, they just let me know where to put the trailer and i was done.Richard E.
Always had to ask to have door open to accesscoleen a. | Expérience générale
Le client n'a pas laissé de commentaire.donnie B.
Le client n'a pas laissé de commentaire.NATHANIEL S.
Le client n'a pas laissé de commentaire.Opal K.
I was ignored by staff. I dropped off the vehicle at 3:00pm and was called by staff at 6:00pm to ask me when I was returning the truck. Receipt was not sent until the next day so I was nervous that something had happened to the truck and I was going to be held liable. Unprofessional and disorganized service.Angela P.
Keith is a great guy. He took care of an issue I had a month ago with one of the trucks that I rented at another location and he help me take care of that problem now I will travel over 25 miles and pay a 40 uber fee so I can rent from his location. 5 star service. Ray TRaymond T.
Thanks Keeth you and your team was very helpfulCEDRICK L.
Le client n'a pas laissé de commentaire.DERRICK M.
Le client n'a pas laissé de commentaire.Susan A.
Le client n'a pas laissé de commentaire.Mark L.
Le client n'a pas laissé de commentaire.nita I. | Expérience générale
Le client n'a pas laissé de commentaire.Aisha W. | Expérience générale
This location seemed to be well run and busy.James J. | Premières impressions
Worst storage ever! My daughter passed away in North Carolina. I lived out of state. I put her belongings in storage. For close to 10 years I paid on time every month. When I summoned the courage to get her things I came back to the storage. It no longer had a ceiling. Wire mesh covered the top. I had rented a large trailer for all her things. When I went into the storage it had been ransacked. The majority of my daughters belongings were gone. I found items that did not belong to her on top of the few boxes that were hers. . I took the few boxes and went home. All the years of paying on the storage were for not. The precious items I had from her life were gone forever. Not from fire or a flood but from thieves rummaging through what was left of my daughters life! To add insult to injury, a few weeks later I get a call requesting payment on the now empty storage. The entire experience was outrageous!!!!KIMBERLY M. | Expérience générale
I was quite surprised at the i have everything fit wit room to spare especially for me being short . all and all i like everything and the fact the first is. month FREESHIRLEY R. | Premières impressions
Everything was greatHenry F. | Premières impressions
Keith gave me excellent service and was very helpful.Haywood J. | Premières impressions
The staff was always very helpful and courteous. Went above and beyond!Tracy B. | Expérience générale
Excellent service à la clientèleMORRIS J. | Premières impressions
This is a busy place, but their customer services never shows you that they don't have all the time in the world for you. Great staff!DEBRA C. | Expérience générale
The employees at this Uhaul location go above and beyond to make sure customers are taken care of!Tracy B. | Premières impressions
very friendly and efficient!Tracy B. | Premières impressions
Taheem was AWESOME!!APRIL H. | Expérience générale
Very friendly and easy to work with. Great facility.Tyler Y. | Premières impressions
Management staff was helpful snd friendly on ever visitVictoria R. | Expérience générale
Excellent service at this location! The employee there handled several customers at once with skill and willingness. It was very busy for him on a Saturday, but moved quickly and efficiently.Nathanael W. | Expérience générale
I had to move quickly this weekend, and this team made it easy. When I was stressed or upset they were patient and kind. I deeply appreciate everyone for helping me in my time of need. THANK YOU. :)Melanie M. | Réservation
Uhaual made my whole move a positive experience.Richard J. | Expérience générale
Hours is not 24 hours another then that everything was good. ThanksSherrie W. | Expérience générale
Very nice facilitySteve B. | Expérience générale
Excellent service!Eric O. | Expérience générale
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Propane service delivered straight to your door!