Customer Reviews for U-Haul Moving & Storage at South Havana

6 824 évaluations

615 S Havana St   Aurora, CO 80012

(303) 340-3070

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 7/4/2022: 7h00 am à 5h00 pm

Services dans cet établissement :

Pour nous contacter

(303) 340-3070

615 S Havana St
Aurora, CO 80012

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 7/4/2022: 7h00 am à 5h00 pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

The staff was super friendly but there was quite a line and only one person working. We arrived prior to our reservation time but did not get it until 15 min later and the return time was not extended.

Nicholas W. 
Évaluation :
5

You helped make my move a great experience. I would recommend a U-Haul boxes to anyone.

JUDITH G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Curtis J. 
Évaluation :
5

Bien

OUSMANE B. 
Évaluation :
5

Tyrone was great help

Janice W. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

shantelle f.  |  Expérience générale 
Évaluation :
5

Taylor Smith provides an exceptional service. She really tries to solve our problems.

Fred T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James B. 
Évaluation :
5

Managment went above and beyond to help me durring my difficult times thank you for everyrhing

CARLOS L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Megan L. 
Évaluation :
5

pay staff more

Ryan H. 
Évaluation :
5

Rien

GAYLE B. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Bee B. 
Évaluation :
5

If vehicle has previous damage, in a hard to spot area notify the customer.

Laurie J. 
Évaluation :
5

I appreciate the hard work of the under staffed! They really work together to make sure customers are satisfied! I really appreciate this location.

Kasey W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARCO O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Avizia L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

earl o.  |  Expérience générale 
Évaluation :
5

Pleasant no hassles…

Sharon W. 
Évaluation :
5

Great customer service including online chat and phone reps.

Char C. 
Évaluation :
2

The staff was friendly but not very helpful. The Uboxes arrived late and the location seemed understaffed.

JeAnna A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

VALEN M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glen C. 
Évaluation :
5

It was a quick pick up and drop off. Very convenient. Thank you!

Jeannette P. 
Évaluation :
1

The website did not allow me to check in properly, so I had to wait in line to pick up the truck. The truck itself was in very rough shape. It did not appear to be cleaned properly. There was an oil spill or something on the step in the back. The truck had damage almost all around, which wouldn't be an issue if it was documented by Uhaul before hand! In my pre-check on the Uhaul site, the preloaded pictures showed a pristine truck, so I had to upload a bunch of pictures and descriptions of the damage. I left with the truck more than an hour later than planned due to this. 5 and a half hours after returning the truck I still have not received my receipt.

Jonathan N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SEAN B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Elizabeth Q. 
Évaluation :
1

Everything has been fine except for move out day when cat or Katherine was very rude to my kids and then to me she was disrespectful to us and was cussing at my children and me calling me ghetto and saying no wonder my kids are like this I really didn't appreciate her behavior as a manager she was out of line and very unprofessional that alone makes me feel like the year and a half was valued she will never get any of my time or money ever again... She needs to take some time to remember all that's going on in the world and how the world hates black people before she violated me and my children because were black.

Ie Yla D.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tim S. 
Évaluation :
5

Flawless transaction. Far better than the last time we used the service.

SLOAN W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Judith L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Dina M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Leisha B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ken R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Maeve G. 
Évaluation :
1

Could not reach U-haul multiple times. Resulted in excess cost to me. One telephone rep admitted to not knowing the procedure and information, as well as stating not having answers because “in training “ Horrible overall experience.

Michael C. 
Évaluation :
5

Continue the good job.

FREZER B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Benjamin H. 
Évaluation :
5

It started off rocky but then an employee went the extra mile when she saw me struggling by myself and assisted me with my last few things. That made my whole experience and day much better.

CHLOE F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melisha B. 
Évaluation :
4

Nothing.

Julia T. 
Évaluation :
5

Long customer line while one staff at counter working. Several other staff members behind wall not working.

Robert H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark G. 
Évaluation :
5

Keep up the good job.

Lenee E. 
Évaluation :
2

Reserved a 17' truck and when I arrived was told I had a 15' which I was never notified about. If they didn't have the 17' I would have gone up in size instead of down. Now instead of being able to make my trip/load in 1 trip I was forced two take two trips which meant more miles. Given that I asked for a small discount to accommodate for this inconvenience caused by uhaul. The clerk working behind the desk paused, clearly showing she could do that for me, and instead said no you just have to take the smaller truck and too bad you will have to make more trips. When paying by the mile that's ridiculous to do to a customer. If the truck I reserved is not available then I should be notified and given the option of what to reserve from what is available

Joseph B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth L. 
Évaluation :
3

The trailer was poorly maintained. We have rented several of these and pulled much larger trailers of of own. This is the only one that was entirely unsafe on the highway. It wobbled if we went over 50 mph and sometimes even below it. The trip took us twice as long because we were trying to not get pulled off the road by a a seating, wobbling, tripping trailer. Possibly a bent axle.

Laila Z. 
Évaluation :
5

Great experience! The gentleman who helped me was super nice and bonus he had a sense of humor! Very quick and efficient

Eve L. 
Évaluation :
5

The young lady at the counter was Excellent...great customer service.

Alfonzo C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ruslan A. 
Évaluation :
5

Cleanest truck we have ever used &. In excellent condition. The customer service person was great!

Diana J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brock S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joe L. 
Évaluation :
5

I would recommend this location to anybody looking to rent a U-Haul moving truck or their supplies. The manager Taylor, was very pleasant very nice. One of the other workers, Tyrone was very accommodating very helpful. When I needed to switch out a caravan for a pickup truck there was no problems whatsoever and switching vehicles. I would highly recommend this location. Very good customer service.

Donna W. 
Évaluation :
4

Okay service

Malik A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michael P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Preston T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

janette W. 
Évaluation :
3

I had to use half a box of Lysol wipes on the cab & use throw rugs on the floorboard. It smelled horrible.

Julie G. 
Évaluation :
4

Everything “ok” but the employee Kennedy not helpful or friendly at all..

Hector B. 
Évaluation :
1

My vehicle wasn't ready when I arrived and when I mentioned it to the manager, he said they would take care of it when I return it, but didn't mention they'd be closed at that time. Didn't mention that I'd have to check it in online (which) I wasn't able to do. I'm hoping they can pull up the cameras to see that I returned it on time!

Sara P. 
Évaluation :
1

very bad service with the Helpers we used, they were late 2 hours and place a pad lock, I had a hard time to get it out and it costed me 150. dollars to cut the lock. I am going to place a stop payment on it for the movers if they don't call me and let me know regarding the delay and the lock they placed and did not provide me the key.

lakshmi P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randy B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bernardino C. 
Évaluation :
5

Always friendly, helpful and efficient service.

Anthony S. 
Évaluation :
1

Your employer

Mehdi B. 
Évaluation :
5

Excellent place

Ricardo M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shawn W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

michelle C. 
Évaluation :
4

Strictly business, very professional. Took care of my needs and sent me on my way.

CHET S. 
Évaluation :
3

This site is woefully understaffed. Long lines to pickup and no one there to check in vehicle. Hire more competent staff.

Daryl S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jemy H. 
Évaluation :
5

The man that handled my order deserves a raise or bonus . He was doing everything in the location as far as leading people and fellow employees all while handling my uhaul pick up .

Dean B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jeff N. 
Évaluation :
5

Excellent staff excellent customer service everybody was fast and efficient and very nice this will be my spot to rent trucks I will tell my friends and family thank you guys

jay K. 
Évaluation :
5

Ivan was very helpful and personable. He made the experience positive and I would look for him again when I need another UHaul.

Alissa W. 
Évaluation :
3

First we were told 1pm than after waiting in line for an hour we were told 5pm. Again waited in line because only 1 person to help customers, we were told 7pm. Arrived at 7 to be given the wrong truck that we had to turn around and return for another. We had to be out that day so we ended up moving in the cold and dark. Not 1 apology.

Kristi H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David B. 
Évaluation :
5

Super easy and quick. Very helpful staff.

BRYCE O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randall R. 
Évaluation :
5

Very professional and passionate employee who help sin in track

VITALY K. 
Évaluation :
3

I had three uboxes. One that I filled early to declutter my house for showing. I mentioned multiple times that I needed it connected to my other 2 boxes. I was assured multiple times that it was. It wasn't and cost me an extra $200 dollars. So, verifying information rather than simply stating that things are taken care of.

Jonathan A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas V. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ANDREI H. 
Évaluation :
3

Called up, made reservation, showed up. They told me I had to have a cell phone on me to rent a trailer. Nuts Gave out no rental agreement that proves I rented, didn't steal the trailer. Brought it back. They refused to give me a receipt proving I returned trailer. Told me all systems were down. Even ink pens not working, can't do reciepr. Finally, 30 min later, and o ly because they wanted to close did they again reinspect my trailer and write a reciepr. The text reciepr they said they sent me er arrived. Hanging customers out at high risk not nice.

larry G. 
Évaluation :
5

The General Manager is an exceptional employee of your company. She handled everything well and was courteous and professional. An asset totally to UHaul.

Jerry S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Cheng te L. 
Évaluation :
5

This experience was even better. We changed our drop off at the last minute and it was so easy to do over the phone. Once we got to this location, the person that helped us was so kind and fast. Helpful and positive staff.

Marlene A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tommy P. 
Évaluation :
4

Cup holder front panel was missing… no place to put coffee cups. I think u haul needs to rent vehicles with full tanks of gas , get it full return it full, picked up truck this morning with 29 miles to E.

Dan H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aron P. 
Évaluation :
5

Windshield was very dirty, buggy. Also thecwheel straps jeot falling off.

LARRY F. 
Évaluation :
1

We were charged for 4 extra days when we returned the vehicle on time. I gave the key to an employee in the parking lot and I think it's highly unethical that I was charged for 4 extra days with no follow-up when the key was lost in employee hands. We will be going to the store in the morning to rectify this situation.

Sebastian F. 
Évaluation :
4

Your customer service rep was by himself and was very helpful even tho he had people in line he deserves recognition for doing his job with a good attitude

Clarita S. 
Évaluation :
2

Double charged me, and apparently can't issue my refund for another 3-5 business days.. said I returned the truck at 10am instead of 9am when I actually returned it at 6pm the evening before lol. Also, I paid for a dolly and was told it'd be in the back. It was not. When I called, I was told they were out but I'd get refunded. When I returned my truck, I asked about it and was told rudely that I hadn't been charged for it so there's no refund for that. Turns out, I had been charged for it, TWICE since I was charged double since they claimed I kept it for an extra day :) Now, my accounts overdrawn and I have to wait until the general manager calls me apparently sometime this week…

Dana R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vanessa C. 
Évaluation :
3

The app check in experience was super slow and not quick as had been primised. Took me about 40 mins to get my vehicle. The employee couldn't find my keys because they were misplaced. Too much wasted time

Fernando G. 
Évaluation :
1

The worker Emmanuel was ok but the approach of a female rude and the other worker male was very unprofessional and rude on all levels horrible customer service

Tina T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael K. 
Évaluation :
3

I have still not received a text message or email with the final amount that was charged to my credit card.

dennis P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ALAZIM F. 
Évaluation :
5

Customer service is outstanding.

DOUGLAS F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

YOSIEF A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kaitlyn P. 
Évaluation :
5

keep It Up

Yirga A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SHONAE M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Harry R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Suellen D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anyaesu R.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tara S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Makia B.  |  Expérience générale 
Évaluation :
4

The staff were amazing! The only ding was the wait which is no fault to staff they were working hard to get people processed quickly.

Angelique F.  |  Premières impressions 
Évaluation :
5

Great Customer service...

myla g.  |  Expérience générale 
Évaluation :
2

Rented truck, truck was dirty in the driver's inside panel the back of truck just the entire truck was dirty. Long line and it was just not a good picking up experience with this location. The facility was understaffed and overwhelmed.

Cecile T.  |  Premières impressions 
Évaluation :
5

Excellent service à la clientèle. Every time I called to make a payment. And also when I first arrived. The girl always helping me was great.

Delia a.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROSALBA W.  |  Expérience générale 
Évaluation :
4

Nice location, nice buildings and clean, very friendly and helpful staff, especially Taylor

KATHLEEN H.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jeleine C.  |  Expérience générale 
Évaluation :
4

Alberto Alvarez was a joy to work with All my rental questions were answered he knows the company policies very well and made all the transactions easy Thanks Alberto for making a rough time alot easier.

Suellen D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Savannah S.  |  Premières impressions 
Évaluation :
5

Everything & everyone was great but ESPECIALLY the manager Taylor !!!!

MELLISSA O.  |  Premières impressions 
Évaluation :
3

I was promised a free month and then they charged me for the free month which I was promised.

James W.  |  Expérience générale 
Évaluation :
1

I paid for a month and got my stuff out really and they never gave me money back for the days I did not use i will never use the storage again.

Jennifer W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATILYN S.  |  Premières impressions 
Évaluation :
5

Merci

suzette v.  |  Premières impressions 
Évaluation :
5

Just moved to the area and needed to store our stuff until we found a place to live. The one month free storage really helped. These guys were great.

Michael M.  |  Expérience générale 
Évaluation :
5

I rented a truck to go one way from Kentucky to Denver. I then rented a storage unit in Denver. Literally every single part of the trip that involved U-Haul was seamless, easy, and a great experience overall. I strongly recommend them As an aside, I previously rented a storage unit from cube smart. I will never do business with those folks again

jacob v.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Iyauna D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DARREL M.  |  Premières impressions 
Évaluation :
5

Taylor was wonderful! Made the experience painless!

Keschia J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BALVINA G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jae s.  |  Premières impressions 
Évaluation :
5

Unable is the Best!!!

Doreatha W.  |  Expérience générale 
Évaluation :
5

I was very pleased with the service I received from U-Haul and I have no problem recommending to people I know I would rent from U-Haul again anytime.

Virginia D.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tracy K.  |  Expérience générale 
Évaluation :
3

The only complaint I have is that I walked into the U-Haul office on November 1st (the day my rent was paid through auto pay) and asked the following… "if I rent a truck from U-Haul today and clear out my storage today, will I get any money back on my rent that had just been paid for the entire month of November?" I was EXTREMELY disappointed to find out that I would not get anything back. I think that is ridiculous and unacceptable. At a minimum, I should have been given at least 1/2 a month back, knowing that you will likely re-rent that unit w/in 2 weeks. I was beyond disappointed in U-Haul as a company as a result. My family has spent quite a bit of money at U-Haul over the past year, and this situation will cause me/us to think twice and find alternate options the next time I need a truck or storage. Big fail on U-Haul's end!!!

STACEY H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jackie H.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rosilyn G.  |  Expérience générale 
Évaluation :
3

The workers never closing the elevator leaving people stuck up stairs. No one answering phone when u push the emergency call button. The card swipe is all way broken so we sometimes have to walk to go get someone that's already doing something. Short stuff. It could use improvement fast

tyrell m.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marlida M.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ROSILYN G.  |  Expérience générale 
Évaluation :
4

Andrea is a very pleasant and helpful manager. The others team members were attentive and friendly. The young man that explained and showed me how things work was knowledgeable and pleasant to work with. The facility was clean. There were not enough rolling carts to go around and luckily the person next to us was just finishing up with his cart. The elevator stopped working and should be checked. Luckily we didn't need it but the other group of people that was there did need it. Overall I would recommend this location to others.

suzanne b.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mia S.  |  Expérience générale 
Évaluation :
5

I so appreciate your staff at this location. My circumstances for requiring your service although extremely sad for the family. We appreciate the attentiveness that we received and the recommendation.

Carolyn W.  |  Expérience générale 
Évaluation :
5

Hours suck!

Savanna b.  |  Expérience générale 
Évaluation :
5

Everyone was courteous and helpful, knowing full well moving is no picnic and nerves are frazzled. This recent use of U-Haul at Havana was by far the best.

roger j.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

patrick s.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen E.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CHRISTOPHER S.  |  Premières impressions 
Évaluation :
5

Nice storage.

tarik c.  |  Expérience générale 
Évaluation :
3

Everything was great besides the staff. The staff did not know the proper procedures to moving me out of my storage.

Alisha M.  |  Expérience générale 
Évaluation :
5

Perfect

Shelby T.  |  Expérience générale 
Évaluation :
1

I rented the storage unit in April and couldn't get my stuff out because I couldn't see. I've contacted U-Haul through email stating that it would be fixed soon and wasn't. I left for FL in June and came back in August and still the light didn't work. The only answer I get since April is we know and working on it. When I have the chance I will contact the BBB and made sure O took videos of the lights not working and kept the emails stating you were going to fix something you never did and still charged my account.

MICHAEL P.  |  Expérience générale 
Évaluation :
5

Ms Brianna Bossen was so thorough, I had no questions to ask. She was very professional which includes friendly. Thanks

Gail M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tamra B.  |  Premières impressions 
Évaluation :
5

The general manager Andrea is absolutely AMAZING!! I had a HORRIBLE experience at the 750 s Buckley location and went over to her store and she was so apologetic and extremely helpful to me! She accommodated me to the fullest! If it wasn't for her U-Haul would've had me going psycho! I recommend this store and ONLY this store!!!!

Michelle S.  |  Premières impressions 
Évaluation :
4

The building housing my storage unit was clean and well maintained, however the restroom no so much. When you are moving in, or out of a storage unit depending on the size of the unit, or how much time you spend there, at some point you are probably going to need to use the restroom. I was typically in and out of there quickly, but the couple of times that I did need to use the restroom it was below standards in my opinion. Was it the most disgusting restroom that I have ever seen, no it wasn't, but it needs more thorough cleaning, and more frequent attention, especially given that it isn't a public restroom, so not just anybody has access to it. The only other problem that I had was that I moved into the unit in late May 2021 with the promo of 'One month free'. Before I completed my first paid, and first free month I received a notice of an increase on my rent. One of the reasons given was to ensure facility upkeep and cleanliness! This is the same facility that doesn't keep the restrooms clean! Bad move. First of all I just moved in and you are already increasing my rent! On top of that you say it's to help keep the facility clean, and I don't even want to use the restroom because it's just not clean enough??!! That's a hard pass for me. I immediately gave notice to move out. The general manager said that she doesn't decide when the rent is going to be increased, which is probably true, but software is a thing. They should have a program that can flag the move in date of each unit, and send an increase based on when you moved in, not just the same random date for everybody!! It leaves a bad taste when you just moved in!! At the end of the day, I found a facility that is much closer to my home, super clean, and at a price that I can live with! Having said all of that, the staff was always friendly, though the wait could be long sometimes even with just a couple of customers in ahead of you. Overall it was a fine experience, but could have been better.

TERESA M.  |  Expérience générale 
Évaluation :
4

It was a good experience

Chester T.  |  Expérience générale 
Évaluation :
4

The office is understaffed, but the employees are patient and helpful.

Sharon C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Latisha W.  |  Expérience générale 
Évaluation :
1

I got a charge for a month for a uboxes I used to had when I didn't have them anymore cause I rent with them a storage facility, even that I downloaded everything on my U-boxes before my due day and did everything I suppose to do to don't get that charge. But even that I get charge for my storage (obviously cause I was renting it) plus the two U-boxes. They suppose to give me a refund until now having get it!!!!!

Teresa L.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gary J.  |  Premières impressions 
Évaluation :
3

Please fix the elevator and thermostat

Nailah A.  |  Expérience générale 
Évaluation :
5

So happy to have a clean space to hold my boxes while I clean out the garage.

Alice C.  |  Expérience générale 
Évaluation :
4

Partial month payment would be nice

Bill T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adrian E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROSE C.  |  Expérience générale 
Évaluation :
5

Your staff is very courteous and professional and had all the answers to my questions.

phillip w.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tracy K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sheri c.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NORMA A.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TARA M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREA C.  |  Premières impressions 
Évaluation :
4

We were dealing with an unexpeted situation that day, so finding a place that has truck rentals, AND storage facilities was awsome! We had previously decided to use a storage facility in Lone Tree, (which is VERY CLEAN) and closer to were we live, but having been given a unit in your newer building across the street which is also clean, AND brightly lit, we just decided to take advantage of the convenience of what you offer. Now when you are moving it takes time, so at some point you are probably going to need to use the restroom. That is where you guys fell down a little bit. While it wasn't throw-up inducing disgusting, it could have used some attention. There was dried #2 residue in the toilet bowl. The fact that it was dry, and would not even flush away after a couple of us used the facility indicates that it was probably left there from much earlier in the day (or maybe even from a previous day), and is really not acceptable. The bathroon should probably be checked AT LEAST once an hour, and the employees should be required to bring the proper cleaning materials with them EVERY SINGLE time, so that they can address whatever problem they encounter. They aren't going to use their hands to clean a dang somewhat public toilet, which is obviously understood. That's why they need to bring a toilet brush with them (or maybe even leave one in the bathroom) because NO ONE is going to steal a nasty toilet brush. Cleaning the toilet regularly will also cut down on stinky bathroom odors. We got hungry at a certain point and ran to grab some food to bring back to the facility (we ate it on the curb outside), so we needed to wash our hands. Dealing with the bathroom right before eating was frankly, GROSS! Other than the bathroom, I was quite happy with the experience. All of the employees we friendly, and the guy that helped us was great!

TERESA M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adrian E.  |  Premières impressions 
Évaluation :
5

I was with your storage facilities for quite a few years 10 to 12 years thank you so much for everything! I would recommend highly!!!

DEBRA C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David P.  |  Online Move In 
Évaluation :
4

Bathroom stalls weren't clean , the uhaul truck burns yo much gas and the truck only goes 75miles an hour which took forever for us to make it to my destination But orther than that all the staff went out of thete way to make sure I had a good experience

Schwanda D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Modestine R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Derek(1314545 G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joe B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEAN A.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Laurette M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shane B.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Tyler D.  |  Premières impressions 
Évaluation :
5

The manager of the U-Haul Storage on Havana and Exposition was friendly helpful understanding and work with me for 4 years the manager Richard in my opinion should have a raise and if needed I will be using this U-Haul Storage again in the future

HELEN S.  |  Expérience générale 
Évaluation :
4

This was and no brainer and I think I might have gotten some money back too but my brother didn't give it to me yet and I kind of wonder Man they are gone because I paid him for the for the truck and he was supposed to since it was supposed to get some money back since we didn't even really use we only took one trip and it was not that far from where we're at so you probably can't tell me how much it was under his name the truck but the storage # 2036 I have Chester Trykowski

Chester T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EGI D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nghia T.  |  Premières impressions 
Évaluation :
4

My family has used this location for 15 years Thank you Respectfully Dedre’

Dedre H.  |  Expérience générale 
Évaluation :
1

The security was bad couldn't access with card and the lights were out on the second floor. The employee I dealt with had no idea what was going on. Had to reset card and then they had to leave door open . Not safe.

Allen A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christi R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike P.  |  Expérience générale 
Évaluation :
5

The only bad thing was the elevator that broke down multiply times during the 2 years I was there. The cleaning ladies get a a+ for helping me pull open the elevator door cuz of my knee surgery on many occasion.evrrybofy there was kind.

Colleen L.  |  Expérience générale 
Évaluation :
5

This is the best storage, rental facility that you could want. Immaculate. Professionally managed by Rich Asher who not only makes this Aurora location the best choice in Greater Denver but really knows his business. I rented trucks and storage for over two years. Always the best experience. Living over 1700 miles away I had no concerns about my belongings. Many thanks to Mr. Asher and his team. See you when I return.

TRINA M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ie Yla D.  |  Premières impressions 
Évaluation :
1

Over due my account because they didn't cancel it out o that day. Then didn't send a confirmation number for 4days after many calls they say it's all been taking care of. I will never recommend or use them again.

Michelle R.  |  Expérience générale 
Évaluation :
5

Merci

Dedre H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROSE C.  |  Premières impressions 
Évaluation :
5

I really appreciate how they worked with me, and assist me in anyway needed. Thank you so much for everything

Rickeia O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charlene B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anne M D.  |  Premières impressions 
Évaluation :
5

The staff was very friendly and accommodating

Hannah M.  |  Expérience générale 
Évaluation :
5

No pude recordar el nombre de la señora que me atendió pero, fue de lo mejor quisiera que a todos lados que vaya encuentre personas así y referente al lugar, horarios, limpieza y demás personal he quedado totalmente satisfecha y volvería a usar y recomendar sus servicios ... definitivamente que sí 👌

Loudes L.  |  Expérience générale 
Évaluation :
5

Lifesavers!

Josh H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hughlan H.  |  Expérience générale 
Évaluation :
5

Exceptional service and very high quality products. Great storage Unit locks. The staff truly go beyond the call of duty. May God Continue To Bless Them All !!

Luz Y.  |  Premières impressions 
Évaluation :
5

I know that I can always count on U-Haul for my moving needs. The staff at U-Haul are truly exceptional!!

Luz Y.  |  Premières impressions 
Évaluation :
5

Great Staff ! Truly Exceptional Service. Well stocked and well lit store that is extremely clean. Very Helpful People. They all go beyond the call of duty!!!

Luz Y.  |  Expérience générale 
Évaluation :
5

I had my things in there for 5 years all the guys that I came in contact with when calling in with questions they were always nice polite courteous I can only remember a few names Benjamin rich and I just talked to two guys the other day but I can't remember their name the overall I was happy and prayerfully I never need storage again but if I do. I would come back there for sure thanks have a happy holiday season stay safe

SHARON P.  |  Expérience générale 
Évaluation :
5

No need to look anywhere else. Y'all R the best. Thank U very much!!!

betty b.  |  Expérience générale 
Évaluation :
5

I've used a number of storage units over the years, and this was by far the nicest. Staff was very friendly and helpful.

Patrick C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WANDA O.  |  Expérience générale 
Évaluation :
5

Blessings with Thanksgiving!!

James M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Latisha W.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Benjamin E.  |  Expérience générale 
Évaluation :