I made a reservation for a 10 foot in town truck and arrives on site to pick up truck and there was no truck except a 26 foot truck. I had no choice but to rent that one. Then I received a text staying I was too have it returned in 6 hours. Other then that my experience was goodBecky S.
U-Haul Moving & Storage at South Main St Roswell
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.BRADLEY F.
Mike and his staff are great! They took good care of me and my belongings.ABIGAIL D. | Expérience générale
Le client n'a pas laissé de commentaire.JIMMY S.
Excellent service à la clientèle. Very informative and helpful.EUNICE G.
Not a thing. Service was some of the best I have experienced in a long time. The staff went the extra mile with suggestions in how to make the rental cost effective and simple. Equipment was in outstanding condition; clean and comfortable. Price was thoroughly explained including all options. Return was quick and easy as well. Will definitely use this Uhaul franchise again when the time comes.CHARLES S.
Get accurate mileage.Brian C.
Mike, on his day off and after hours came and opened the doors and helped us. He went above and way beyond his call of duty to help a customer. Thank you Mike and your crew in Roswell, we appreciate you.MEAALII S.
I STOOD IN THE STORE FOR 15 MINUTES AND THERE WAS NOT A SOUL IN THE STORE. FINALLY A GENTLEMAN CAME IN TO THE STORE FRO ANOTHER LOCATION AND ASKED ME WHERE THE ATTENDANT WAS. I REPLIED THAT HE WAS THE FIRST PERSON I HAD SEEN IN THE 15 MINUTES I WAS WAITING. HE UNHOOKED THE TRAILER AND I LEFT AS HE WAS BEWILDERED AS TO WHERE THE ATTENDANT WAS FOR THE STORE.Lynn B.
Le client n'a pas laissé de commentaire.cindy c. | Expérience générale
Best c.s. I have ever had dealing with uhaul.Brian C.
Very professional and hooked up my trailer and lights in a expert manner.william G.
I purchased boxes at this store several weeks ahead of my move. The wardrobe box had clearly been used before and was missing the clothes rod for the box. On the day of picking up my truck, I was initially given an address that did not have my truck. Instead, I was directed to this store. The employee on duty identified a truck in their lot that could replace the pre-selected truck. However the manager was gone for lunch and had the keys to the replacement truck. We were given a third truck as a replacement. This last swap caused problems with the Uhaul app equipment inspection process. All in all, we wasted about 2 hours trying to pick up the truck. This was exceedingly unnecessary. And the store employees paid no attention to speeding the process up for us.ERIKA A.
Above and beyond! Very helpfulBrian C. | Premières impressions
Very professional. Great customer service!CARRIE L.
everything was fineDAVID P.
Le client n'a pas laissé de commentaire.ANALUCIA P. | Premières impressions
The facility was just what we needed to securely store our belongings until we moved into our new home. The staff were all very friendly and helpful. I would highly recommend them to anyone needing to store their belongings or rent a truck.tAMARA R. | Expérience générale
Truck had issues of not wanting to stay running. It was pretty beat up. Not the locations fault they only have what they have available. The location was awesome friendly people very helpful.William K.
My first visit I waited 45 min to unload because an 18 wheeler was blocking the auto door entrance where you pull in and unload, was very frustrated I had more things to bring but I ran out of day light!!!!Harold S. | Premières impressions
Excellent and friendly customer service. Merci.cindy c. | Premières impressions
These folks always have a smile, very friendly and knowledgeable. Beautiful facilities...safe...and a great loading and unloading area. Was VERY pleased. Thank you for the wonderful service.Loretta H. | Premières impressions
Loved the convenience of having a loading/unloading bay. It was raining so we stayed completely dry. Lots of space to unload Uhaul. The carts were very helpful and my unit was close to the unloading area. Facility was clean and spacious. Very nice restrooms.Cynthia P. | Online Move In
Nothing, everything was excellentSUBIRA M.
Everyone was so polite & accommodating. We were transferred, & will be looking for "U-Haul" storage again based on the new Roswell store.rex h. | Expérience générale
Le client n'a pas laissé de commentaire.KELLY D.
Le client n'a pas laissé de commentaire.Shakanyah M. | Expérience générale
Mikey -store manager- was professional, courteous , and very helpful. I had a 5 star moving experience thanks to u haulBEN S.
Le client n'a pas laissé de commentaire.JERRY M.
Mikey is great I've known him for 20 years and he's the only one I trust at uhaulWilliam V.
Very good customer service. Very helpful.NETZAHUALCOYOTL L.
Le client n'a pas laissé de commentaire.Desiree S. | Expérience générale
Mike was extremely helpful. I had made my reservation for the wrong day like a idiot and he did what he could to help me which I really appreciated. And then when the Mover helpers messed up my possessions in the move and I was going to be late I called him and he said no worry. He honestly made what could have been a terrible day into a good day with his care and customer service.Kevin B.
Le client n'a pas laissé de commentaire.EDWARD S.
We were tired after driving for over eight hours but the services we got were awesome. The stuff was so helpful and the storage was well maintained. We knew that we had chosen the right place to keep our belongings. Keep up the good work.SUBIRA M. | Premières impressions
Le client n'a pas laissé de commentaire.NET L.
Mikey the GM was great!MATTHEW M.
Le client n'a pas laissé de commentaire.Jefren S. | Premières impressions
My name is Michael Brainerd and my email address is Mike firstname.lastname@example.org. But I am not the one that rented the trailer in New Mexico. It must've been another Mike Brainerd and you're using my email address. Please correct the mistake.MICHAEL B.
Le client n'a pas laissé de commentaire.MICHAEL C.
Just do what your doing.RAMON S.
Le client n'a pas laissé de commentaire.Randolph N.
Still under construction and a little disorganizedJONATHAN D W.
Le client n'a pas laissé de commentaire.William J.
Le client n'a pas laissé de commentaire.William J. | Premières impressions
The only complaint is I did not receive the code to get into the building to access my storage unit! Everything else was great and easy!! Mike took great care of us!!MATTI C. | Premières impressions
Le client n'a pas laissé de commentaire.Luis G.
I forgot my drop off location. After being on hold to 1-800-uhaul , I dropped it off at the nearest uhaul. They staff at this location were not helpful.ALLISON P.
Le client n'a pas laissé de commentaire.Janis V.
Le client n'a pas laissé de commentaire.Lisa L.
Excellent, hands-on customer service! This is a brand new facility, and they are open about their growing pains and dealing with them head on. Access ease is adequate to my needs, and improving rapidly. Thanks especially to Mikey, but the rest of the staff were also friendly and helpful!Kevin A. | Premières impressions
Facility is large with only one employee working didn't seem safe for him and it took longer to get then normal.MATTHEW P.
My family had to suffer under the heat for more than 4 hours!!!!!! My moving truck had issues and I had to wait four hours for another and when I went to pick up another truck, they DID NOT HAVE ANOTHER MOVING TRUCK FOR ME!!!!! Then I was asked if I could comeback the next day after 9!!!! I had no were to go with my kids and I felt humiliated by the request.... I had to get mad and that is why I got someone's else's MOVING truck!!!!! Sad..... so sad.GERARDO G.
Le client n'a pas laissé de commentaire.Michael F.
Drop off location needs signs for drop box location. The lock box was full and someone could easily take keys out of it.Christine H.
N / ABrenda O.
Excellent service à la clientèle. Only reason I gave it a thumbs down is of the smell of smoke in truck and no fuel was added.ABIGAIL D.
Smoother ride some howChristopher V.
Le client n'a pas laissé de commentaire.Brian W.
Wonderful customer experience. When I pulled up to pick up my trailer it was ready to go. The staff was friendly and helpful and efficient. Merci.Bruce B.
excellent service A+ and good pricesHector M.
Le client n'a pas laissé de commentaire.Reinaldo M.
Le client n'a pas laissé de commentaire.Sergio D.
Le client n'a pas laissé de commentaire.Brian S.
Le client n'a pas laissé de commentaire.stephen M.
Online check in was a pain and I did not appreciate stressing over the charges because I was quoted one amount in the office when I picked up the trailer and then I'm given a totally different amount over the internet on check in. That was ridiculous. The local rep made it right but I don't like feeling cheated when I'm dealing with a large company that is supposed to be reputable.Richard V.
Customer service was outstanding. Thanks so much.Terry G.
Cheyenne is really nice and thoughtful. My truck was ready to go for me. I will recommend this location.George B.
Le client n'a pas laissé de commentaire.Caroline H.
Great experience! We had to postpone our pickup time more than once and Mike's team worked with us.Burton H.
Le client n'a pas laissé de commentaire.matthew K.
internet was extremly slow it took rep 20 minutes to process my pickupRobert M.
Sheyanne Iberra the associate on duty for both the pick up and drop off did an amazing job in that she was knowledgeable of the equipment and rates as well as great customer service. I wish all my transactions could take place with someone such as her.Stuart S.
The store manager was excellent! I had a problem with my reservation and he found me a truck within minutes. Incredibly professional. I would definitely use this store again!Catherine M.
besides being pregnant and being the only one there, ThÃs girl did a great jobJesus P.
Le client n'a pas laissé de commentaire.Kevin Q.
Nothing service was great I believe the representatives name was ShantelRobert M.
Le client n'a pas laissé de commentaire.Jessica D.
The cost was a little to expensiveTracy D.
The gentleman who assisted me on Wednesday was rude, unhelpful, and not friendly. I have never had someone require an additional contact number to rent a vehicle, then immediately call the number "to verify it was real." The employee made a smart remark that he was going to call me since I was "late" arriving for a 4pm pick-up at 4:02pm... then I had to wait for the employee to load the truck with moving blankets AND drive to another location because the location I picked the truck up at did not have everything that I confirmed I had reserved. The price for the truck was also significantly more than I was quoted during my reservation call. The employee stated I would only be charged for the actual mileage, and according to the charge on my credit card, that is false. I was overcharged for the mileage on the truck.olivia S.
Le client n'a pas laissé de commentaire.Rose G.
Le client n'a pas laissé de commentaire.Manohar M.
Le client n'a pas laissé de commentaire.David T.
The attendant helped hook up the trailer, but got a small cut on his finger in the process. Instead of cleaning it up and going to get a bandaid, he kept going and bled all over the hook-ups. He obviously has not been educated on blood born diseases, and how risky that is to others. Please advise employees not to bleed all over the equipment. As a customer, I shouldn't have to ask if he has any blood born diseases, or have to tell him to go clean up his cut so he can stop bleeding on things.jennifer C.
Le client n'a pas laissé de commentaire.Hugh segundo T.
It took several phone conversations to correct my reservationAlbert G.
Le client n'a pas laissé de commentaire.Al D.
The only complaint is that I originally reserved to pick up in Taos, NM because I live in Questa, NM. Unfortunately, i received an email the day before that the nearest location for this truck was in Espanola, NM. Espanola is close to 75 miles away from Questa so I had to drive to pick up and then return to Questa to load. This cost me a charge on Mileage.Craig D.
Le client n'a pas laissé de commentaire.janeth G.
Everything was just as I expected it to beBennie D.
Mike, the gentleman who helped me get the truck rental has exceptional customer service. He went above and beyond. I am so glad I picked this location to get my rental truck. They were very accommodating to my situation and made me feel at ease with the whole rental prices. I will recommend anyone in Roswell to get their U-Haul rentals from mike and his store.Tobin A.
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.