Customer Reviews for U-Haul Moving & Storage at Southfield Frwy & Joy Rd

1 908 évaluations

19001 Joy Rd   Detroit, MI 48228
(W Of Southfield Fwy)

(313) 584-9033

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(313) 584-9033

19001 Joy Rd
Detroit, MI 48228
(W Of Southfield Fwy)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Charlisa A. 
Évaluation :
2

Unprofessional staff not very helpful

Frances B.  |  Expérience générale 
Évaluation :
1

Help is needed at this location. The trucks and storage units are dirty.

Annis G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIE W.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Kierra W.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Dylan P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Damien P.  |  Premières impressions 
Évaluation :
1

You have no waiting area and I waited 4 weeks to get it completed because they didn't have the parts and they didn't call to let me know . I walked the neighbor hood for 3 hours . and they didn't know I was even on the schedule when I got there.

Patricia P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Celestine C. 
Évaluation :
2

Gave me and lady after me same storage unit and it became confusing and guy at the counter wasn’t friendly acted as if he didn’t wanna be there

Frances B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIE W.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Judithelaine-Smi G. 
Évaluation :
3

Well o reserved a cargo van for a pickup time of 630pm on Friday and when I got there the van wasn't there and employee called but was no answer from person who rented. He did offer me another truck at cargo vans price and waived the 50 $hold. I didn't leave until almost eight but everything worked out.

Michael C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly T. 
Évaluation :
1

Uhaul changed the location of my pickup without notifying me. I had to go to the original location then drive 15 minutes to the new location opposite my moving location. A simple call or email would have been helpful

WILLIAM S. 
Évaluation :
2

Horrible experience! Horrible customer Service! Over charged my account two days straight in a row! I will never patronize this location again!!

Marquita L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas M. 
Évaluation :
5

Rien

Luke M. 
Évaluation :
5

The entire staff were knowledgeable, professional, and courteous.

Benjamin S. 
Évaluation :
1

The guys he was talk disrespectful And he gave me anther reservation I had online reservation and he change it to expensive and I got it from online good price

Ameen-Khaled-Ahm A. 
Évaluation :
3

My move out date is wrong I left before this date and update the online system to pay it was the most difficult because they are closed when I get off! So it was hard for me to pay on time.... other than that everything was fine

Maria J.  |  Expérience générale 
Évaluation :
5

Very pleasant staff. Facility was clean.

wilma F. 
Évaluation :
1

the staff was rude af and i will never go back to joy and southfield location nor will i recommend

Jazzmyn B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TYKESHA MONIQUE J. 
Évaluation :
4

Everything went well

Anthony F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lawanda D.  |  Online Move In 
Évaluation :
5

S.O.

Val B. 
Évaluation :
1

I won't go to that one again

Stanley G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Antoine S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Takina T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark S. 
Évaluation :
0.0

Le client n'a pas laissé de commentaire.

Anisha B. 
Évaluation :
4

Well make sure they do there paperwork right because I wasn't satisfied

Dorothy J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JENNIFER D. 
Évaluation :
5

Good service and helpful staff. THANKS!

Ghassan A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

samena w.  |  Expérience générale 
Évaluation :
3

The person at the counter need to listen a little bit closer to the customer what the needs are there was a mixup on the trailer I need it and the date call's a little bit of trouble for me

Anthony H. 
Évaluation :
5

Great service, very professional.

Hiram S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ISMAIL A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marshar W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carolyn D. 
Évaluation :
5

I was very satisfied

James H. 
Évaluation :
3

I rented a pickup truck with a motorcycle trailer, on a Sunday, 9 a.m. Three stars only, because: The location good: - fast service - keys were ready in no time - the guy wired/hooked the truck and trailer together for me - the equipment was clean Overall experience bad: - The personnel told me that they will be closed then I come back, and pointed where I should return the truck (a marked path, with steps and signs), and asked me to follow the signs, steps, and the mobile app, and I will be good to go. So, I came back late that day where I had to self return. The issue was that paths for self return with signs on what to do, were blocked by other returned vehicles, and it was night and cold. And that the mobile app never worked to "take a picture" and self return stuff (the camera does not open when it asks to click the button take a photo). So I had to stay on the line for one hour (after a 10 hours trip!) waiting for someone to tell me what to do, then took him 20 seconds to tell me "just leave the truck anywhere and drop the keys in the box!". - I got charged on the following day for 18,99 $, without any text/email/phone on why the extra charge!? When reserving on the phone: - Straps come with the trailer - The truck does 19 miles per gallon So we made a decision, but in reality it turned out: - Straps do not come with the trailer and I had to put extra 40 $to buy that - The truck did 13 miles per gallon which made a difference on our long trip This experience made me set my mind, I am getting my own little pick up with a hitch on (or installing a hitch on my car) and that is it. No more counting on others. I had to pay around 400 $that day (straps, trailer, truck, insurance, mileage.. etc), when the trailer alone is just 14,99 $ a day!

khalil K. 
Évaluation :
4

One thing I would recommend: when you work with customer and in the middle of asking questions don't pick the phone and work with person on the phone and complete their application. Either you answer the phone and ask to hold for a minute or let it go to voice mail.

Nahed A. 
Évaluation :
5

Nothing to improve everyone was so nice and very detailed I would highly recommend that location.

Lenora S. 
Évaluation :
3

Needs more employees and fix storage unit

Ameka D. 
Évaluation :
5

I'm thankful for your assistance.

ROBERT LARRY C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gragory B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

lakeisha e.  |  Premières impressions 
Évaluation :
1

Inspect trucks more! Clean them! Take writing out and make sure they drive properly

THILICIA BEATRICE-IRENE K. 
Évaluation :
5

Clean and easy to access my unit. Staff was friendly and efficient.

Patricia D.  |  Expérience générale 
Évaluation :
4

I liked how the employee took me on a tour to see my unit. He was very professional. Him and the other guy were very professional. I didn't like the big mouse trap that's in the unit, but he explained that it has to be there. He explained that the exterminators come out to exterminate throughout the building. I was happy to hear that.

Marcella L.  |  Premières impressions 
Évaluation :
2

Slow slow slow

MICHAEL C. 
Évaluation :
1

The worst people I ever dealt with. Bas attitude for no reason. Especially the girl there, she is mean and stupid. I don't know how uhual give contacts to people like them! They gave me a truck then after I clean the snow and I'm about to leave, the girl came and took the keys, she said we gave you the wrong truck. So I followed her to the office , she handed me a different key (here you go this is your truck) I asked her to pull it please, she said you go get it. Then I asked about the new documents for the new truck, you know it will be different gas reading and mileage, and also she didn't want to do that. Until the guy beside her desk handed me the new contact. Also, without asking me she added insurance, I said I have my own insurance, can you remove it. Also the guy again stepped in and put his initials and asked me to remind him when I bring the truck back. I finally left, an hour later Already back to drop off. She said you are all set, I said may I have a receipt please, she rolled her eyes of course and gave me a receipt with insurance charges. And here she doesn't want to remove this charge or even wants to talk to me. The guy came and printed a new receipt and I said thank you and nobody of course answered me back. I left with a feeling of never going to rent a uhual again. The worst experience ever. So disappointed.

Majid H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robin T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia A.  |  Expérience générale 
Évaluation :
3

Make sure the cashier/ sales associate is knowledgeable. We paid for a day starting at 11:30 but she told us it had to be back by 6pm the same day therefore we rushed to bring it back only to find out it was due back next day same time as pick up. That delayed our move and caused us to actually be late and i was charged over double the original amount

Diana E. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Waleed G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Armon S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leanne N. 
Évaluation :
3

The customer service representatives were rude. The guy I dealt with was rude. When returning the truck the guy that was checking in the trucks was rude also. I don't see myself using this location ever again.

Alicia R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shatunna Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raymond R. 
Évaluation :
5

The truck that i used needs repair to the steering. Other than that it was ok.

Brak L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cassandra S. 
Évaluation :
4

Everything went well- keep up the good work

Calvin D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jaffar A. 
Évaluation :
2

The person who put on the dolly failed to screw the cup all the way down, it was loose and could have unlatched if I had hit a big bump. The tech who received the dolly was totally disturbed by it, he asked if I had unhooked the dolly and I said, no.

Davidsonabe O. 
Évaluation :
1

Did not greet you!! Did not have the equipment I requested in the truck and them stated he put the appliance dolly on the truck and was not ythere. I would like an apology and some kind of compensation for having to go back for person mistake! Not satisfied at all will not recommended this place to no one. Very disappointed!!!!!

Michael H. 
Évaluation :
5

Rien

Kenneth D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Nishwone M. 
Évaluation :
4

What pick was this place was very nice and polite and I know what they were doing and how they tricked me I need to get an insurance that I didn't need other than that it was good

Eugenia M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Tyrice P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anna H. 
Évaluation :
5

Great service

Jamal T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lekesha W. 
Évaluation :
5

I'm irritated, honestly. I made the reservation online, recd a call. The rep said they gave me a better rate cuz they had to change the location as the truck size wasnt available at original location. This am we take a Lyft to get to the Shaefer Rd location at 7 am as we were told its a 24 hr one. It was freezing, raining and we were stuck outside the gate with no covering. I called Uhaul n was told to go to Joy Rd as the other location forgot to leave the keys. I paid for a second Lyft to go to Joy Rd after a good 15 minute wait in the cold/rain...Got the truck and everything was fine at Joy Rd other than I dont think the price was matched from the original phone call, it was a 22 minute drive from the house to Joy Rd (another expense-more gas, more mileage fees, and a third 22 minute Lyft ride). So yes people were nice and polite, but very frustrating way to start and end the day. Id like something to be done to make sure what I was charged is what I was quoted, especially since I ended up having an extra Lyft charge and another longer Lyft charge. I swear I was quoted 29,95 $ for the truck and less per mile too..

Kim M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Darrell E. 
Évaluation :
3

Be forthcoming with the cost. I was billed 1,00 $ for No fault after I purchased the vehicle insurance rider. Why? Environmental Fee? Why? Also I want to know if you rent a truck in the city and use it for four hours, and return it in the same city, different station it is called a one way rental and not local.

Ivy A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Latoria D. 
Évaluation :
2

Its always only one person at the counter and one checking in trucks and both of there attitude is not the best. The wait time is terrible they are slower than turtles.

Angel M. 
Évaluation :
2

Truck needed alignment wasn't safe to drive

Hussien H. 
Évaluation :
5

Efficient and courteous

Armando H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LORENZO H. 
Évaluation :
5

The customer service at this location is A1 will definitely send all of my friends and family.

LORENZO H. 
Évaluation :
1

You billed me twice your company can work on being more accurate. Give me my refund.

LAKETTA SIERA D. 
Évaluation :
3

The price was to high and the lady I talk to lied about the milage she was going to give us for the runn around we had I will be using someone else the next time I move

Andre T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alessandre D. 
Évaluation :
5

It's was the best, cleanest, convenient, and secured storage! Thanks so much!

Kimiko R.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Duane D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kanikatakiyah-De N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerika C. 
Évaluation :
5

ANT DID GOOD JOB PLUS GUY IN STORE WHO SERVE ME TOO

HERMAN H. 
Évaluation :
1

MANAGER WAS AWARE THAT WE HAD AN INOPERABLE CARGO TRAILER DOOR, BUT STILL RENTED THE TRAILER TO US, WHICH LATER CAUSED BROKEN FURNITURE AND A MAJOR FINANCIAL LOSS. WORKING WITH CLAIMS DEPT NOW, HOPE TO GET A RESOLUTION SOON. WE'VE RENTED UHAUL AT OTHER LOCATIONS IN THE PAST, NEVER HAD ANY ISSUES, THIS WAS VERY UNFORTUNATE..I HOPE TO UPDATE THIS REVIEW WITH A FAIR RESOLUTION SOON

wael A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Eddie F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Evita W. 
Évaluation :
2

Your staff need to verbally inform customers that they will be charged 2 and 3 times the amount gas costs so that you don't get over on customers. I was informed verbally after the fact. Wow

Aileen W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimiko R. 
Évaluation :
3

I don't understand the billing procedure. I was billed twice in less that 12 hours. I'm disappointed in the lack of communication about being double charged.

Tameko J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Carl T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Angela J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CESAR G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Reginald R. 
Évaluation :
5

The store manager was very helpful. It's not easy working on a holiday and didn't disappoint

porsha F. 
Évaluation :
5

Fast service.

Kefer B. 
Évaluation :
4

Great efficient service!

Brian N. 
Évaluation :
3

I received my rental late due to someone not returning it in time... We didn't get it until 3 and my brother had to go to work at 5 and leaving me to have to keep the truck.

Ronderrick S. 
Évaluation :
4

The exits should not be blocked, the trailers should be free of grass and debris ,

Sarah T. 
Évaluation :
4

The mileage was calculated incorrectly I found out when I turned the truck back it. The staff need to ensure that they record the mileage correctly .

Zena W. 
Évaluation :
5

My drop off was very simple. The drop off location to park the truck was easy to find, there was a sign right when I pulled in. The employee I spoke with was very helpful and answered my questions. I received a confirmation email with the receipt and it was all accurate.

Samira A. 
Évaluation :
5

Vey honest personal. Left my phone by mistake. Got it back quickly.

BERTHA G. 
Évaluation :
1

Had to jump start the uhaul truck multiple times, the side mirror was loose, had to duct tape it ourselves to secure it.

Vanessa V. 
Évaluation :
5

My Experience At U-haul Has Been Good, Nice Friendly, Clean And Very Helpful, I Thank You From The Bottom Of My Heart.

Denise M.  |  Premières impressions 
Évaluation :
2

I was not pleased with the service that I got at the facility. That is why I will not use that site ever again.

Tracy L H.  |  Premières impressions 
Évaluation :
5

First, let me say I don't have enough space to say how beautiful my experience was with this store. My time with them spanned over five years, through some tough times. They were always very courteous and compassionate to me. The building was always clean, and neat. In a time when my life was dark, they were light and that's no exaggeration. They always had trucks available, I rented at least 15n trucks from them, love this store and its team. God bless them and thanking God for them....real talk,

Kymberly C.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

  • Icône de camion de déménagement
    Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Icône de remorque
    Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

  • Icône de libre-entreposage
    Libre-entreposage

    Nous offrons la plus grande couverture en Amérique du Nord!

  • Icône de conteneur de U-Box
    Conteneurs U-Box®

    Nous expédions à l'autre bout de la ville et à l'autre bout du monde!

  • Icône de fournitures de déménagement
    Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

  • Icône d'attache de remorque
    Attaches de remorque

    U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.

  • Icône de propane
    Propane

    Propane service delivered straight to your door!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Retour
Haut de la page