People were kind and fastGARRICK S.
Customer Reviews for U-Haul Moving & Storage at Southpark
Pour nous contacter
Colonial Heights, VA 23834
(South Park Blvd Exit 53 off I-95)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
- Entreposage de bateau
- Entreposage de VR
- Entreposage de véhicules
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Marie B.
Those two gentlemen were courteous, well trained, and very pleasant to work with.Lisa A.
Le client n'a pas laissé de commentaire.Emily L.
Never will I ever go anywhere else for my trailers or moving equipment. Best place in the tri cities. !!Curtis H.
Le client n'a pas laissé de commentaire.Bria B.
Le client n'a pas laissé de commentaire.robert F.
The previous location 900 N lombardy st did not have my trailer available even though I reserved it a week prior. I should have been callled and notified especially if the trailer renter has not answered the phone for 3 days straight. It is likely that he/she will respond and bring back the equipment. I lost extra 2 hours because of this issue and it keeps happening every time I rent uhaulCAGRI S.
Thank you for helping the Masonic family distribute our meals doing the pandemic.SANDRA M.
The sorest experienceJamie N.
For the distance that we had to travel, I did not agree with having to bring the truck back, instead of being able to do a one way rental. One way rental should be an option no matter the size of the truck, distance etc.Lisa C.
Was over charged, very poor customer serviceDennis H.
No improvement, everything went very smoothNAOMI A.
Very inconvenience to pick up Truck and tractor in two different places Truck(LoundaryStreet )on one side of town and tractor in Colonial Hights,Va.Alton D.
Le client n'a pas laissé de commentaire.ALVIN C.
Le client n'a pas laissé de commentaire.SUZIE M.
I was extremely satisfied by the assistance and professionalism Luke gave me. He was very knowledgeable in explaining everything I needed to know.Eunice B.
Add another staff memberHoward H.
The service was quick, but it was the guy that hooked up my trailer, either Luke or Jacob, I can only remember that his name was from the Bible and boy did he represent!! Just simple conversation and treated me like I was some kind of VIP. Good customer service is hard to find bit he really gives you faith in humanity!! Would 100 % recommend just off my interactions with him!Charles E.
KEEP DOING WHAT UR DOING !!Carol J.
Le client n'a pas laissé de commentaire.SHARON S.
Everything was excellent, no changes need to be made. Was waited on by the owner himself!Cheryl Y.
Le client n'a pas laissé de commentaire.Jason D.
Le client n'a pas laissé de commentaire.BRYAN S.
Luke was a great help to me with the 24 hours I had the trailer and when I checked out of my storage unit. Great guy and even better customer servicePaul C.
Luke was extremely nice. I loved the customer service from beginning to end. 5 starsNijer S.
Le client n'a pas laissé de commentaire.WILLIAM D.
Le client n'a pas laissé de commentaire.Mary A.
Le client n'a pas laissé de commentaire.Pearl W.
Le client n'a pas laissé de commentaire.lorenzo T.
Jake did a wonderful job. He made sure my vehicle was properly set up and could handle the job. He also explained the steps I would need to follow concerning any concerns I had. I will use this location when I need U-Haul services in the future.Jim W.
Luke was very helpful. He really made this a great experience. Would definitely recommend and use them again.Shannon T.
none at this timeAdrian L.
Luke was great...very knowledgeable and friendly! One of the better UHaul employees I have dealt with.Anthony W.
One of the best U-Haul rental places I've been to.Peter H.
Le client n'a pas laissé de commentaire.debra W.
People where friendly and easy to deal with. Everything was done in a very timely manner and equipment was as expected.Kyle B.
Le client n'a pas laissé de commentaire.Johnathan H.
Le client n'a pas laissé de commentaire.Craig S.
Le client n'a pas laissé de commentaire.Dennis D.
Le client n'a pas laissé de commentaire.Craig Q.
Nothing, Luke and the rest of the staff did an excellent job accommodating us with our move.Cassandra D.
I really appreciate the professionalism, especially at the roslin road location upon picking up and dropping off I rented a 5x 9 utility trailer and it did great for what I needed it to. Smoothe easy process and that's what customers really need and want. I would use this location from now on. If pricing was better it would help or if their was discounts that could be used I'd say around $20 flat taxes included, would be ideal. That would be super appealing 19.99..... but overall happy and appreciative of services and kindness. Thanks again.Phillips S.
Luke was very helpful!Elliot J.
Le client n'a pas laissé de commentaire.Byron H.
I think his name was Luke but he was great I had no problemValerie R.
Be more accurate with the estimated cost!!Amani W.
Luke was a big help, he made sure our equipment was attached properly and we felt safe leaving. Overall we had a great experience! ThanksMichael M.
Le client n'a pas laissé de commentaire.Charlene B.
Le client n'a pas laissé de commentaire.BYRON H.
Very plesent made me feel welcome very pleased thank youElizabeth D.
Le client n'a pas laissé de commentaire.donna D.
Luke went above and beyond to help me out. Very knowledgeable and super patient. He is an asset to UHaul, take care of him.Phoebe Marie P.
I received nothing less than top notch customer service and will definitely utilize the services again.eddie P.
Everything was fineLOUISE F.
Le client n'a pas laissé de commentaire.Larry M.
Great serviceJerry R.
Le client n'a pas laissé de commentaire.Cynthia J.
Nothing ! Everything was streamlined.John R.
The owner was behind the counter and he was a great help, very personable and welcoming. Would definitely do business with him again.Chris W.
Luke was excellent in making sure we were hooked up correctly and went over everything with us well. He also took care of the drop off and made sure the equip was operational for us as well as asking if their was anything that needed to be taken care of that we felt for the next person. Awesome service and forward thinkingTimothy O.
The staff was freindly and accomadating. I will definitely be a return customer to this location. I wish I had the names of the staff that assisted me.Mark G.
The associate that helped us, his name is Luke, was very helpful and provided us with a great customer service experience both picking up and dropping off.Morris H.
Awesome, friendly and welcoming customer service. Representatives made a stressful move hassle free.Tara W.
Le client n'a pas laissé de commentaire.Nathaniel D.
Le client n'a pas laissé de commentaire.Travis U.
Customer service is 5 stars all the wayEdward S.
Luke was great with helping and explaining everything.Rita B.
They got me in and out quickly and professionally. Great job!Eric R.
Everything was greatTommy G.
Le client n'a pas laissé de commentaire.Evette W.
Just keep doing what your doing!!! Luke was absolutely amazing. Made my family feel very welcome and I personally felt like I knew him for years! Thank you Luke!Kimberly R.
Nothing to improve.. my sales guy, Luke was so kind and professional.. he gave me great suggestions.. Luke is a super asset to your company .. I highly recommend this location..kenneth D.
Everything went okay. The computers messed up and it took a lot longer than it should have but A guy named Luke helped me with everything and was very kind and helpful. Had a smile on his face the whole time. He definitely made the entire process effort free, greatly appreciated him.Joseph K.
The person who hooked up my trailer (female) left the chain too long and it dragged on the road for 4 hours until I noticed it. It had to have been sparking the whole time.Jennifer E.
lark/logan cant remember his name starts with an L but he's an excellent employee keep up the great workDemari M.
No suggestions. Pick up and drop off were both fast and easy.WILLIAM S.
Le client n'a pas laissé de commentaire.THOMASMICHAEL J.
Le client n'a pas laissé de commentaire.Gary S.
Luke was great and quick also the man that checked the truck out was excellent but i did not get his name.Micheal V.
Everything was greAt!Christopher O.
Le client n'a pas laissé de commentaire.crystal B.
Le client n'a pas laissé de commentaire.Matthew B.
Excellent service à la clientèle. Worked with me on scheduling issues.Anthony P.
Excellent facility. Staff professional and helpful. Great conversation with staff. Will recommend to family, friends and coworkers needing storage space.ray o. | Premières impressions
Le client n'a pas laissé de commentaire.THEODORE P.
Le client n'a pas laissé de commentaire.jason G.
Customer service was horrible. Charged way more than quoted.LIZCALIRENAA W.
Le client n'a pas laissé de commentaire.James F.
Customer service was great. Thank you.cynthia H.
The staff were extraordinaryDomonique W. | Premières impressions
Mr. Charles was amazing very kind and helpful. His associates were top of the line great customer serviceDomonique W.
Luke was very congenial and helpful and had a great attitude. Merci!ROBERTA R.
Le client n'a pas laissé de commentaire.John K.
Le client n'a pas laissé de commentaire.joel F.
Le client n'a pas laissé de commentaire.Pamela C.
This location is always my go to . I have used them so much the last couple years. They are always on point , no issues , always professional and friendly. Thanks to Luke yesterday for guiding me through the drop off process . Will use again and again!Natasha B.
Nothing , my experience was great . Thanks to Luke , I had no issues, that was my first time renting a uhual and I will definitely be back , and recommend friends and family as well . Thank you !Daishja P.
Le client n'a pas laissé de commentaire.Roosevelt C.
Huum! maybe offer a free cookie?Howard H.
I appreciated the emails each time a charge was put on my credit card. Thank you! ivanivan p. | Expérience générale
No issues to speak of. The employee was super friendly and knowledgeable. Will definitely use this location for future needs!isaac C.
Awesome customer service and clean equipment.Sherita F.
The main offices shouldn't be making reservations when they don't have an actual number of units already reserved. But it all worked out for me.Sheila H. | Premières impressions
Le client n'a pas laissé de commentaire.Theodora L. | Premières impressions
Some of my things had black mold on them that did not have mold on them previous to moving into the unit. That would be the only downside to this experienceChamika J. | Expérience générale
Customer service was professional and courteous.LESIA T. | Premières impressions
Le client n'a pas laissé de commentaire.JEFFREYALLEN C. | Expérience générale
When we arrived to rent our unit, there were items left from the previous occupant that were never removed. When we vacated the unit, we were held responsible for removing the prior occupants items. We didn't receive a discount for the unclean unit.Charles F. | Expérience générale
Charles Burton is outstanding in every way in his approach to customer service. He is outstanding as a human being in the way he treat people. A pleasure to deal with.Dwight C. | Expérience générale
Le client n'a pas laissé de commentaire.Sandra T. | Premières impressions
Le client n'a pas laissé de commentaire.Brittney H. | Premières impressions
Makes you feel comfortable with them helping with your moving processTess W. | Expérience générale
I didn't read the online instructions completely. The staff inside was friendly and explained everything to me.Tiffany P. | Online Move In
Le client n'a pas laissé de commentaire.CARLOS S. | Premières impressions
The young lady who helped me was very pleasant to work with she was knowledgeable kind and courteous, the only issue that I had was that they weren’t supposed to take another payment out of my checking account but they did, I got it back a few days later but I had already had two checks bounce by thenKimberly B. | Expérience générale
Outstanding customer service.The help I receive Sunday and Monday with my equipment from the staff was excellent.Best Custer service around .leonardo t. | Expérience générale
Le client n'a pas laissé de commentaire.brad l. | Online Move In
Great staff & customer service is outstanding!Katherine P. | Expérience générale
Le client n'a pas laissé de commentaire.Yehudah B. | Premières impressions
I have used this facility many times and enjoyed it every time.DAPHNE M. | Premières impressions
The employees at the facility were most professional and cooperative I've ever encountered. I will use them again with no hesitation.Natosha B. | Premières impressions
They have been very helpful during this time with Covid-19 and all .Patrick P. | Expérience générale
Le client n'a pas laissé de commentaire.Ryenne S. | Expérience générale
Le client n'a pas laissé de commentaire.Tabitha S. | Expérience générale
We used UHaul for a moving truck and storage. Everyone was very helpful. It was a great experience.CONNI B. | Expérience générale
Charles was very helpful and the experience was great.Karen F. | Expérience générale
None at this timeJoseph M. | Premières impressions
Le client n'a pas laissé de commentaire.marquette c. | Expérience générale
Great experienceBernard M. | Online Move In
Le client n'a pas laissé de commentaire.Anna M. | Premières impressions
Staff was professional welcoming and experiencedNorma N. | Premières impressions
I was happy with my experience!!! Thanks RobinJABREA M. | Premières impressions
The staff was friendly, helpful and funny. I appreciate their willingness to accommodate everything we needed.terre h. | Expérience générale
The staff was quick and efficient. The space was exactly what I needed for my daughter's dorm goods. Very clean facility. I was most happy to find that there was no rodent issues at all. I will be using this site again in the future.TINA K. | Expérience générale
Le client n'a pas laissé de commentaire.Gwendolyn H. | Expérience générale
Le client n'a pas laissé de commentaire.Helen S. | Online Move In
Mr. Charles goes above to make sure his customers are taken care of. No complaints here. I will surely recommend this UHaul /Storage to anyone. Job well done.Yolanda T. | Expérience générale
Charles burton is an exceptional person , always very helpful and easy to work with.Dwight C. | Premières impressions
Le client n'a pas laissé de commentaire.DEREK R. | Expérience générale
Temperature to hot.Jeffrey T. | Online Move In
Thank you for the storage during some life events. Nice to know my things were stored in a good place and no worries.gena e. | Expérience générale
I did not get the to the lock i paid for backBarron M. | Expérience générale
Le client n'a pas laissé de commentaire.Thomas F. | Online Move In
Le client n'a pas laissé de commentaire.Charmayne W. | Expérience générale
Le client n'a pas laissé de commentaire.megan f. | Expérience générale
Moving is stressful let alone storing my valuables away from home was even more uncertain. However the entire experience was easy. My valuables were there for an entire year I always had access 24-7 and never an issue with elements pests or rodents. The facility was clean staff helpful and friendly. Thank you for helping to solve my temporary storage issues and never complicating the experience. I highly recommend this location and if ever the need arises again I will seek your services.Steven M. | Expérience générale
Le client n'a pas laissé de commentaire.WYNEE B. | Premières impressions
I rented this a week ago 2/12, When i got there my card didn't work, The staff was about as useful as a I was bothering them. I WILL NOT BE THERE LONG NOW! The facility has water leaks! I got moved out apparently because the lock wasn't on the door, I had to get my last load from W V, Pulled in to unload and the nightmare started. I will find a new facility and get outta this place!JOHNLABARR a. | Premières impressions
Le client n'a pas laissé de commentaire.Tiara W. | Expérience générale
Will fill my needs, so i get some breathing room.JOHNLABARR a. | Premières impressions
I rented a space for a year. Overall my experience was pleasant. MY ONLY PROBLEM/CONCERN/CRITIQUE IS THE FOLLOWING: My billing day was the 19th of every month. The South Park location forwarded late notices to SEVERAL DIFFERENT ADDRESSES. Addresses that weren't mine and addresses I never lived at. It's clear that some sort of investigation had to happen to even get the addresses. I believe that that is just extreme. These notices were sent out as soon as the 20th and sometimes judging by the postmarks three in the same day. I've never been more than a few days late. I've never ever owed more than what was due the current month. And upon move out I owed nothing, in fact I had two remaining weeks on the current month I had already paid. This amount of invoicing or building of any kind is absurd. It seems they went on the internet and just sent out invoices to whatever addresses they could find. When in fact your offices had several phone numbers for me and my email address. I always answered when they called me or returned the call right away. I don't understand why my invoices and late notices were mailed out, listing personal information and storage my location and I can't understand for the life of me why anyone from UHAUL would dim this appropriate or legal for that matter. I don't know why billing felt it necessary to use mail of any kind when I had already opted for paperless contact, never gave a forwarding addres to mail any information of any kind to. I can't even at this moment understand why I had mail sent all over the state, to relatives of friends and random strangers who knew those relatives. (The only reason I got wind of it at all) This collection policy of yours is one of the very reasons why I removed my belongings and it is also the reason why I would probably never rent a space for the amount of time I rented this space for. It was invasive and in my humble opinion very dangerous. Whenever someone is in a storage or moving situation the last thing that should be allowed is for any type of collection process to begin the very day after the bill is due and for that invoice and location to be mailed to any random address found off the internet. I found it extremely unprofessional. Also, The digital card machine that grants you access into the storage area at the South Park location sometimes doesn't work upon the first swipe or the second or the fifth for that matter one day I attempted to get into my storage facility and could not gain access on my own due to a faulty swipe machine and had to be let in from inside the facility on this day I contacted the facility manager and left a message detailing exactly what my problem was and this was 8 months ago I have never heard from him or gotten an email or call about it. This was very distasteful. Though I never had any additional problems gaining access it left quite the sour taste in my mouth to know that if I ever in fact had a problem that there would be no contact made by the management or any representatives at the location. Sad to say this was good storage but absolutely not good business. I have been a customer of U-Haul for over 10 years and honestly before this experience I had nothing bad to say. A personal relationship with a customer renting from you for a year should be established and respected. That is all. S. PowellsShanee P. | Expérience générale
Le client n'a pas laissé de commentaire.PAMELA E. | Expérience générale
Le client n'a pas laissé de commentaire.Joseph S. | Premières impressions
Le client n'a pas laissé de commentaire.Elizabeth L. | Expérience générale
Le client n'a pas laissé de commentaire.alicia c. | Expérience générale
The storage unit was very clean and well lit.Nichelle G. | Expérience générale
Le client n'a pas laissé de commentaire.Robin G. | Expérience générale
Le client n'a pas laissé de commentaire.DIMPHY J. | Expérience générale
Le client n'a pas laissé de commentaire.Sandra M. | Expérience générale
N.D.Samuel L. | Premières impressions
Made our out of state moving transition even better. Mr. Burton was very helpful and extremely customer oriented. Thank you Sir for the help.Andrew S. | Premières impressions
Le client n'a pas laissé de commentaire.Devon K. | Expérience générale
Thank you so very much South Park Uhaul, your staff is professional and I had a great experience with you all. If I ever need a storage again your number one. Keep up the great work.Dorothea W. | Expérience générale
Le client n'a pas laissé de commentaire.elizabeth w. | Expérience générale
Staff Manager Charles Burtons customer care and service was outstanding. Thank You.LYNN M. | Expérience générale
U Haul personal made my daughter's very difficult situation a very pleasant experience getting a storage unit for her things. And, U Haul personal made me feel comfortable and confident in this transition. Thank you for your service and commitment to excellence!Nichelle G. | Premières impressions
Gentleman who assisted me was very helpful in making sure I obtained the correct size storage unit, very pleasant and very good customer service.elizabeth w. | Premières impressions
Charles Burton was outstanding! Very efficient and caring in the latest transaction. I will return to U Haul for any future needs for moving. Excellent plus plus plus!wiliam g. | Premières impressions
I had an absolutely wonderful experience. The staff was helpful, patient and most importantly professional. They were willing to help me with whatever I needed and things went very smoothly.Shanee P. | Premières impressions
Excellent service à la clientèleGwendolyn H. | Premières impressions
The service we received was outstanding from beginning to end.. Everyone was helpful, polite, knowledgeable. The transactions was done with ease. Mr. Burton & his employees made this experience easy.sheila m. | Premières impressions
I have had my unit since 1995 and have always felt that it was a safe and secure place. The staff were always helpful and courteous. The manager, Charles Burton, was the best.JAMES P. | Expérience générale
The staff there are professionals and have excellent customer service.Sonia P. | Expérience générale
I was appreciative of the first month free discount but I dealt with confusion on the customer service end from start to finish .Latasha R. | Premières impressions
Overall, the storage was inside and was well maintained.Connor R. | Expérience générale
Charles and his staff were very helpful and friendly. Excellent service, will highly recommend the Southpark U-Haul.MICHAEL W. | Expérience générale
Mr. Burton, the manager at this location along with his Co-workers are customer friendly. Exceptional customer service was provided and the indoor storage facilities are so clean!RANDALL B. | Expérience générale
They showed me professionalism and every ounce courtesy when assisting me. I appreciate their how fast I was able to pay for my storage unit. Merci.Sonia P. | Premières impressions
Turn-in, in Virginia was exceptional. The issuing facility, Torrance, CA, failed to properly check vehicle (wiper blades). I lost 1 1/2 travel days due to the poor wiper blades.floyd h. | Premières impressions
All Around TERRIBLE!! Unprofessional TheivesNi Yona B. | Expérience générale
Very good servicesonya m. | Expérience générale
It met our short term needs well.James O. | Expérience générale
Staff is super friendly at this location and has shown me to continue my high thoughts of your company as my telephone reservation and inadequate service of the customer service over the phone did notKaren J. | Expérience générale
Thanks for the use of your facility.LISA G. | Expérience générale
Excellent customer service!!!!!Beverly F F. | Expérience générale
ThanksOctavia W. | Réservation
Mr. Charles made my transition back into town smooth and easy. I appreciate that.Stephanie H. | Réservation
Unfortunately I can not remember the young mans name that helped me but his customer service was absolutely wonderful.. he was a perfect gentleman. I needed that at that moment I was in.. thank you!Leslie H. | Réservation
I have been using this location of the uhaul franchise for over 18 years and no matter when I need anything, trucks, storage, supplies, etc., the staff has always gone above and beyond expectations.LYNN M. | Réservation
Help full and friendly.gary m. | Expérience générale
I felt my things were safe. We just moved further away and didnt need to store as much stuff which is why we closed itTammy H. | Expérience générale
South park Uhaul, is a great demonstration of excellence! From management to employees 5 star experience every time!!!!!global w. | Expérience générale
I liked the fact that it was inside. I did not have to worry about the weather conditions. I felt secure.Jan M. | Expérience générale
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Propane service delivered straight to your door!
Nous offrons la plus grande sélection de l'industrie!