Customer Reviews for U-Haul Moving & Storage at Southpark

1949 évaluations

804 W Roslyn Rd   Colonial Heights, VA 23834
(South Park Blvd Exit 53 off I-95)

(804) 520-4840

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(804) 520-4840

804 W Roslyn Rd
Colonial Heights, VA 23834
(South Park Blvd Exit 53 off I-95)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN JAY K. 
Évaluation :
1

Customer services improvement, keep appropriate records of vehicles updates in the system.

JEFFREYWAYNE R. 
Évaluation :
2

The lot and store were very full and over crowded making it hard to move around on the lot or in the store. There was only one person working and the line was backed up out the door. Also, I reserved a 5Ã-9 trailer to move a specific piece of equipment that was 4'6" wide. When I got the trailer home, I found it was not actually 5Ã-9 as advertised, it was actually 4'2"Ã-9 and too small to use. The actual size vs the stated size is quite different and is misleading, false advertisement by Uhaul.

Troy S. 
Évaluation :
2

Staff boarders on being Rude and dismissive.

Diana S. 
Évaluation :
5

Nothing. Pick-up and drop off were well organized. Staff was excellent - both at pick-up and drop off.

JEFFREYJ M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DEREK R. 
Évaluation :
5

The specific vehicle I had this time did not have a lock attached to the back like others I'm used to when renting, therefore I had to get my own to secure my items inside once loaded. Otherwise, everything was great!

BREONDAEMILY J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RIGOBERTO P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIELQUINTON W. 
Évaluation :
5

The people I saw and worked with were very friendly, knowledgeable and professional. I am very pleased and will be a repeat customer in the future and will also recommend your location as the place to go, Thank you for all your help.

Michael H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BONNIESUE B. 
Évaluation :
5

Remove the stickers over the speedometer glass so you can see the speed you are going!

MICHAEL F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Olivia P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carnie B. 
Évaluation :
3

Temperature to hot.

Jeffrey T.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael B. 
Évaluation :
3

Have better customer service lady was very rude that helped us. Also answer the damn phone. We should not have to be on hold for 45 mins

ROBERTJAMES A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NANCY T. 
Évaluation :
5

Employee that checked me in was very professional and friendly!

ROBERT R. 
Évaluation :
3

We have used this location for years.

Stephanie C. 
Évaluation :
3

The truck was clean but it was stuff wrong on the truck . But it got us from point a to b with no real issues.

ERNESTSTERLING M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amy S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rabten D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keith H. 
Évaluation :
5

The 2 ladies there were great I broke down with my camper and had to get my son to NJ to attend his grandmothers funeral. The one older lady made me feel so much better after the major stressful day!

Annette L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAY D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debra G. 
Évaluation :
1

When trying to explain issues with the equipment the rep. Rushed me out. Worst experience ever with a company. Additionally, others would refund when return equipment and vehicles early. Not looking to use you all again with this experience

Peter R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kala D. 
Évaluation :
4

Staff was very proficient and cheerful, great customer service

Bryan F. 
Évaluation :
5

all was great

DONNA D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JESSICALAUREN T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amaresh K. 
Évaluation :
1

Don't over draw there bank account

JOSHUAADAM L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Takisha C. 
Évaluation :
5

The staff and management of this location are performing wonderfully.

Miguel L. 
Évaluation :
3

double charged me and no one at the branch could answer why then i had to dispute the charge with my bank

Kayla G. 
Évaluation :
5

I originally reserved a truck in Charlottesville VA for a one way drive to Colonial Heights VA. At 7:30pm the night before, Rhonda from UHaul called and said she didn't have a truck for us in Charlottesville. I was so upset! We planned, prepared and at 7:30 the night before to be told that was horrible. Finally, I was able to get a truck in Col Hts And drive two ways. We had to totally rework our plans because I couldn't pick it up until 9 am and I was supposed to be at my destination then. We had to miss Another important family function that afternoon, and another family member who agreed to help left two hours later for a 5 hour drive back home, getting home much later than he needed to. I couldn't try to make other arrangements because the phones were conveniently shut off after 7 and if I didnt confirm this two way drive right now, I was told it wouldn't be available. UHaul did adjust the price for this debaucle, to be fair. But it was unprofessionalâ€" and their incompetence really upset and inconvenienced a lot of people in my family. To make matters worse, one of my son's roommates called 5 days after I did, got the same truck, and picked it up I. Charlottesville for the exact same move late Saturday afternoon. I can't believe that a moving company would treat someone's move and reservations in such a “no Big deal” manner. I also ordered moving boxes a week in advance which were to arrive Thursday before our move on Sunday. I was to get those Boxes to my son Friday to start packing. And guess what? They SHIPPED Thursday and arrived late Saturday afternoon, so once again UHAUL told me by their actions that their customers' plans and reservations are not important. The bright spot was the great attitude and service I received at the Colonial Heights location. The people were super there. But would I reserve a UHAUL truck for future planned and important And timely moves in future? Sadly, no.

Julia C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CRAIGANDREW M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cameron M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANDRE A. 
Évaluation :
5

The staff was super friendly and professional. The manager was great. I was blown away by the level of customer service. I got a tow trailer and the lights wouldn't come on. He tested his equipment and it was fine. He then asked me for the owners Manuel and looked over everything UNTIL IT WORKED. Turns out my equipment wasn't plugged in snug into the truck. He could've easily turned me away and said it was my problem. HE DIDN'T!!! He made my day!!!

Robert W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Justin C. 
Évaluation :
5

They are the best Uhaul I have ever been too and I will be back, very friendly and professional

Michael M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis D. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Marquesha F. 
Évaluation :
5

No changes required

ROGER H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Arthur G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KARENC T. 
Évaluation :
5

Staff were extremely professional. They provided awesome instructions & were standing by upon my return. It was great to get everything taken care of outside when I returned. Thank you for great service.

MARK EDWARD S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wade M. 
Évaluation :
5

Thank you for the storage during some life events. Nice to know my things were stored in a good place and no worries.

gena e.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mary P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Noah L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joseph D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Trinity F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT W. 
Évaluation :
4

your phone app needs some tweaking. I was contracted to pick up a 26 ft. truck at 6am, but when i arrived at the location at 6am to pick up my truck the app said i had to wait until 7am to get it. So, here i am sitting in the dark for an hour.

cassandra C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hester J. 
Évaluation :
5

Charles and Luke were a great example of polite customer service. Will be going back to this location for all my Uhaul needs.

Michael M. 
Évaluation :
5

Everyone was tremendously helpful, and made my move much easier!

Samuel C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alyssa B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LATIESAS B. 
Évaluation :
5

I did not get the to the lock i paid for back

Barron M.  |  Expérience générale 
Évaluation :
4

Improve 24/7 check in. Stuck on "Loading" screen while taking pictures of driver license.

Gene J. 
Évaluation :
5

Just keep up the great work!!

Michael H. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Stephen M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Noah L. 
Évaluation :
2

U-Haul Contract 25600801 was completed and closed yesterday 04/25/2021. I was incorrectly charged an additional total of 59,40 $ for an extra day plus fees and taxes. I called the 800 number and changed the initial drop off location because the in-person option that I requested at the original drop off location was not available. I asked the telephone agent if there would there be any additional charges due to me dropping the vehicle off at a new location past the 9am drop off time. The agent said that there would be no additional charges. I went to the new location to drop the vehicle off. I waited for almost an hour due the staff having a long line of customers in front of me. After the vehicle was dropped off, I received an email informing me that I was charged an additional 40 $for an extra day, an additional 14 $in coverage, and an additional 5,40 $ in tax for that amount. May you please refund these amounts totaling 59,40 $ or cancel the transaction (because it is still a pending transaction on my credit card statement) for the additional charges since the vehicle was dropped off only a few hours past the 9am drop off time due to no fault of my own?

Drake V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John A. 
Évaluation :
3

The check engine light came on while coming back from North Carolina stop at U-Haul place in that state and all they said was to check the fluids and if they were ok then the truck is ok then to come find out once I dropped the truck off the catalytic converter was replaced on the truck I did 45 mph all the way back from North Carolina

Kyle B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Earle D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tanner R. 
Évaluation :
5

I was satisfied.

TERESALYNN C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Allison M. 
Évaluation :
4

Contact less returns.

Lydia M. 
Évaluation :
4

Trying to reach a human via phone is almost impossible. Every time I called the local dealer I got a message that the wait time was more than 20 minutes (one time was over an hour). The 800 number wasn't much better. I was on hold for over 15 minutes. I was able to extend my reservation easily on the web, but did not receive an explicit notice that the extension was approved. Given this, I made other arrangements and then was unable to change or otherwise cancel my request for the extension. I suggest you consider making changes so that customer selects both start and end dates and times (as opposed to selecting number of hours or days) and that confirmation of change to existing reservation be explicitly acknowledged either via email or change to reservation on the website.

LOUIS STEPHEN S. 
Évaluation :
2

The lady who was working the front desk was playing some kind of political or court case live stream on her phone. It was so loud I would have to repeat myself when talking to her. She would keep moving her phone around as we work going through the contract it was distracting. Barely would give me details when I asked questions. Very sharp with her response. Overall very poor customer service. First time with uhaul and probably my last.

Aaron C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kyle B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

James R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN L. 
Évaluation :
5

Needs updating!!

John E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Beverly C. 
Évaluation :
5

As per the week prior, excellent team who attends to you and genuinely appreciated.

Natalie C. 
Évaluation :
4

Don't be on a personal phone call via iPods or headphones of any kind while trying to help a customer

Johnathon S. 
Évaluation :
5

if it was any better i could not stand it

James V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rossen D. 
Évaluation :
5

Mr Charles Burton is an excellent manager and a great asset to your company.

Ronald A. 
Évaluation :
3

Have more staff to assist customers

Demetria W. 
Évaluation :
5

3 ladies that attended to me were fabulous and humble. I will recommend to others and I will be back this week again.

NATALIECELIS C. 
Évaluation :
5

The whole thing went very smooth thank you

Douglas L. 
Évaluation :
4

It was clean but the truck wasn't inspected good enough. The roof had a hole in it and caused my items to get wet.

Lewis T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leonard V. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Shatoria T. 
Évaluation :
3

I didn't think that it would cost .me over 100 dollars to pick up a lawnmower

Meredith B. 
Évaluation :
4

When returning a vehicle have someone come out and inspect it and check the gas level and everything so that when getting the final bill there is no surprises or anything.

Jay C. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Thomas F.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charmayne W.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

megan f.  |  Expérience générale 
Évaluation :
5

Moving is stressful let alone storing my valuables away from home was even more uncertain. However the entire experience was easy. My valuables were there for an entire year I always had access 24-7 and never an issue with elements pests or rodents. The facility was clean staff helpful and friendly. Thank you for helping to solve my temporary storage issues and never complicating the experience. I highly recommend this location and if ever the need arises again I will seek your services.

Steven M.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

WYNEE B.  |  Premières impressions 
Évaluation :
2

I rented this a week ago 2/12, When i got there my card didn't work, The staff was about as useful as a I was bothering them. I WILL NOT BE THERE LONG NOW! The facility has water leaks! I got moved out apparently because the lock wasn't on the door, I had to get my last load from W V, Pulled in to unload and the nightmare started. I will find a new facility and get outta this place!

JOHNLABARR a.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tiara W.  |  Expérience générale 
Évaluation :
3

Will fill my needs, so i get some breathing room.

JOHNLABARR a.  |  Premières impressions 
Évaluation :
4

I rented a space for a year. Overall my experience was pleasant. MY ONLY PROBLEM/CONCERN/CRITIQUE IS THE FOLLOWING: My billing day was the 19th of every month. The South Park location forwarded late notices to SEVERAL DIFFERENT ADDRESSES. Addresses that weren't mine and addresses I never lived at. It's clear that some sort of investigation had to happen to even get the addresses. I believe that that is just extreme. These notices were sent out as soon as the 20th and sometimes judging by the postmarks three in the same day. I've never been more than a few days late. I've never ever owed more than what was due the current month. And upon move out I owed nothing, in fact I had two remaining weeks on the current month I had already paid. This amount of invoicing or building of any kind is absurd. It seems they went on the internet and just sent out invoices to whatever addresses they could find. When in fact your offices had several phone numbers for me and my email address. I always answered when they called me or returned the call right away. I don't understand why my invoices and late notices were mailed out, listing personal information and storage my location and I can't understand for the life of me why anyone from UHAUL would dim this appropriate or legal for that matter. I don't know why billing felt it necessary to use mail of any kind when I had already opted for paperless contact, never gave a forwarding addres to mail any information of any kind to. I can't even at this moment understand why I had mail sent all over the state, to relatives of friends and random strangers who knew those relatives. (The only reason I got wind of it at all) This collection policy of yours is one of the very reasons why I removed my belongings and it is also the reason why I would probably never rent a space for the amount of time I rented this space for. It was invasive and in my humble opinion very dangerous. Whenever someone is in a storage or moving situation the last thing that should be allowed is for any type of collection process to begin the very day after the bill is due and for that invoice and location to be mailed to any random address found off the internet. I found it extremely unprofessional. Also, The digital card machine that grants you access into the storage area at the South Park location sometimes doesn't work upon the first swipe or the second or the fifth for that matter one day I attempted to get into my storage facility and could not gain access on my own due to a faulty swipe machine and had to be let in from inside the facility on this day I contacted the facility manager and left a message detailing exactly what my problem was and this was 8 months ago I have never heard from him or gotten an email or call about it. This was very distasteful. Though I never had any additional problems gaining access it left quite the sour taste in my mouth to know that if I ever in fact had a problem that there would be no contact made by the management or any representatives at the location. Sad to say this was good storage but absolutely not good business. I have been a customer of U-Haul for over 10 years and honestly before this experience I had nothing bad to say. A personal relationship with a customer renting from you for a year should be established and respected. That is all. S. Powells

Shanee P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAMELA E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph S.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Elizabeth L.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

alicia c.  |  Expérience générale 
Évaluation :
5

The storage unit was very clean and well lit.

Nichelle G.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robin G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DIMPHY J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandra M.  |  Expérience générale 
Évaluation :
5

N.D.

Samuel L.  |  Premières impressions 
Évaluation :
5

Made our out of state moving transition even better. Mr. Burton was very helpful and extremely customer oriented. Thank you Sir for the help.

Andrew S.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Devon K.  |  Expérience générale 
Évaluation :
5

Thank you so very much South Park Uhaul, your staff is professional and I had a great experience with you all. If I ever need a storage again your number one. Keep up the great work.

Dorothea W.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

elizabeth w.  |  Expérience générale 
Évaluation :
5

Staff Manager Charles Burtons customer care and service was outstanding. Thank You.

LYNN M.  |  Expérience générale 
Évaluation :
5

U Haul personal made my daughter's very difficult situation a very pleasant experience getting a storage unit for her things. And, U Haul personal made me feel comfortable and confident in this transition. Thank you for your service and commitment to excellence!

Nichelle G.  |  Premières impressions 
Évaluation :
5

Gentleman who assisted me was very helpful in making sure I obtained the correct size storage unit, very pleasant and very good customer service.

elizabeth w.  |  Premières impressions 
Évaluation :
5

Charles Burton was outstanding! Very efficient and caring in the latest transaction. I will return to U Haul for any future needs for moving. Excellent plus plus plus!

wiliam g.  |  Premières impressions 
Évaluation :
5

I had an absolutely wonderful experience. The staff was helpful, patient and most importantly professional. They were willing to help me with whatever I needed and things went very smoothly.

Shanee P.  |  Premières impressions 
Évaluation :
5

Excellent service à la clientèle

Gwendolyn H.  |  Premières impressions 
Évaluation :
5

The service we received was outstanding from beginning to end.. Everyone was helpful, polite, knowledgeable. The transactions was done with ease. Mr. Burton & his employees made this experience easy.

sheila m.  |  Premières impressions 
Évaluation :
5

I have had my unit since 1995 and have always felt that it was a safe and secure place. The staff were always helpful and courteous. The manager, Charles Burton, was the best.

JAMES P.  |  Expérience générale 
Évaluation :
5

The staff there are professionals and have excellent customer service.

Sonia P.  |  Expérience générale 
Évaluation :
2

I was appreciative of the first month free discount but I dealt with confusion on the customer service end from start to finish .

Latasha R.  |  Premières impressions 
Évaluation :
5

Overall, the storage was inside and was well maintained.

Connor R.  |  Expérience générale 
Évaluation :
5

Charles and his staff were very helpful and friendly. Excellent service, will highly recommend the Southpark U-Haul.

MICHAEL W.  |  Expérience générale 
Évaluation :
5

Mr. Burton, the manager at this location along with his Co-workers are customer friendly. Exceptional customer service was provided and the indoor storage facilities are so clean!

RANDALL B.  |  Expérience générale 
Évaluation :
5

They showed me professionalism and every ounce courtesy when assisting me. I appreciate their how fast I was able to pay for my storage unit. Merci.

Sonia P.  |  Premières impressions 
Évaluation :
2

Turn-in, in Virginia was exceptional. The issuing facility, Torrance, CA, failed to properly check vehicle (wiper blades). I lost 1 1/2 travel days due to the poor wiper blades.

floyd h.  |  Premières impressions 
Évaluation :
1

All Around TERRIBLE!! Unprofessional Theives

Ni Yona B.  |  Expérience générale 
Évaluation :
5

Very good service

sonya m.  |  Expérience générale 
Évaluation :
4

It met our short term needs well.

James O.  |  Expérience générale 
Évaluation :
5

Thanks

Octavia W.  |  Réservation 
Évaluation :
5

Mr. Charles made my transition back into town smooth and easy. I appreciate that.

Stephanie H.  |  Réservation 
Évaluation :
5

Unfortunately I can not remember the young mans name that helped me but his customer service was absolutely wonderful.. he was a perfect gentleman. I needed that at that moment I was in.. thank you!

Leslie H.  |  Réservation 
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