Le client n'a pas laissé de commentaire.Nicole F. | Expérience générale
Customer Reviews for U-Haul Moving & Storage at St Claude Ave
Pour nous contacter
New Orleans, LA 70117
(Located 1 block east of the corner of St Claude Ave and Franklin Ave)
Services dans cet établissement :
- Du lundi au jeudiDe 7 h am à 7 h pm
- VendrediDe 7 h am à 8 h pm
- SamediDe 7 h am à 7 h pm
- DimancheDe 9 h am à 5 h pm
Heures d'ouverture spéciales
- 12/24/2022: 7h00 am à 4h00 pm
- 12/25/2022: Fermé
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.armand L.
Best UHaul in the city. The lady who manages here is efficient, organized and takes her job seriously. Great work!PAUL D.
Le client n'a pas laissé de commentaire.Barbara O.
Le client n'a pas laissé de commentaire.Latoya M. | Premières impressions
Le client n'a pas laissé de commentaire.nadia J.
Le client n'a pas laissé de commentaire.jamal J.
Le client n'a pas laissé de commentaire.JOSHUA C.
This location is very near my house, which is why I returned as a customer. and I'm so glad I reserved my rental online. The mgr of this place is the rudest person I've encountered in customer service ever! Everything is â€œoffâ€ at this location and I truly hope a competitor opens anywhere near so that I can take me recurring business elsewhere.alton O.
Le client n'a pas laissé de commentaire.Matthew R.
Le client n'a pas laissé de commentaire.William O.
Le client n'a pas laissé de commentaire.Christine R.
sales person was not very nice and not willing to help me at all.very bad experience.eric S.
U have an employee there, Sydney, who is rude to the point of hostile, reall the wrong kind of message u want to send to your clients. Your manager Jarde is top notch.Peter J.
The customer service is bad. One of. The ladies there is super nice but unfortunately she didn't help me. The other one was rule. She act like she hate her jobGeorgeatte M.
Very good attention, the lady who attended me the day I picked it up is 👏 very professional and friendly, the return is very fast in general, I always recommend it.Diana T.
Straight Forward Rental, Truck sounded rough, and price was a little higher than I thought originally but everything is going up, I guess they have to as well.ronald N.
Le client n'a pas laissé de commentaire.Bill L.
Le client n'a pas laissé de commentaire.sonya B.
Le client n'a pas laissé de commentaire.ROBERT J.
I showed up as the office was closing and one of the employees there was moving some of the trucks around. He refused to speak but rather choose to grunt and point when I had questions. Also, why am I being charged a $20 after-hours fee? What more do you have to do to warrant this additional charge?Jennifer M.
Le client n'a pas laissé de commentaire.Terry B.
NEVER GOING BACKâ€¼ï¸Ashley R.
Le client n'a pas laissé de commentaire.Donna B. | Expérience générale
Le client n'a pas laissé de commentaire.Benja J.
I won't comment today cuz I don't want to cause problem with employees. Thank you very muchRONALD W. | Expérience générale
Le client n'a pas laissé de commentaire.Charles C. | Online Move In
Le client n'a pas laissé de commentaire.Joseph B.
Coffee or waterHerbert R.
Le client n'a pas laissé de commentaire.jesus E.
Le client n'a pas laissé de commentaire.Lynn T. | Expérience générale
Le client n'a pas laissé de commentaire.John R.
Access not adequate. Broken tecknology often prevented my access to my daily working tools and coat me revenue at work many days. Wide door access ( which my tools require) was limited to 7pm instead of the agreed 10pm. This limited my revenue also. The area was clean. The teck card swipe access was not maintained. Phone calls to the main company were not effective. I was told by corporate that the onsite manager had to fix this. The on site management said I had to speak to corporate amd only c9roorate could fox this . Communication was dysfunctional. I left and went to competitors for better service at a cheaper price. The on site people were fine.Norman N. | Expérience générale
Le client n'a pas laissé de commentaire.JOSHUA T.
Le client n'a pas laissé de commentaire.Shawna G.
The attitudes on some of the employees here is TERRIBLE! Also, also u can not count on them to be open in the morning, I've have waited with a line of other clients in the morning for the store to be open on many occasions when they were 10-15 min late opening, only to be met by a really bad mood and unapologetic and I talkative employee.Peter J.
Le client n'a pas laissé de commentaire.TERRENCE J.
Le client n'a pas laissé de commentaire.john p. | Expérience générale
St. Claude folks are great. By contrast, I will never use your Tulane Ave. location again: literally tried to defraud me, extremely rude, horrible customer service.Joel S.
Le client n'a pas laissé de commentaire.jansen B.
I WASN'T ACCOSTOM TO THE SELF INSPECTION.Orneatha W.
Staff at the pick-up location were rude and unhelpful. The inside of the 26' truck was full of dog hair. The cup holder was broken leaving nowhere to place coffee for the 948 mile drive.James C.
You need a frequent renter program. I have been renting from U-haul for over 20 years and you still act like its the first time. Management at the store is great but she still has to jump through all the hoops every time. I have a record with your company you should recognize that.Thomas C.
Le client n'a pas laissé de commentaire.Lynda S.
The pre rental inspection photos that I took could not be downloaded to the online form. It made it impossible to document preexisting damage as requested. Otherwise, the St Claude location in New Orleans was excellent, as always. Very efficient and friendly staff, thank you!Wendy S.
Le client n'a pas laissé de commentaire.montrell G.
Le client n'a pas laissé de commentaire.Mario S.
The staff at this location was unprofessional and rude. They failed to give me the option to use my own insurance to cover my use of the vehicle and instead charged me an extra $14. Plus they closed the office before 5PM on Sunday and told me, "we closed our register...so just go online to close out your ticket." Either you're going to be open to 5PM or not...Leo A.
Le client n'a pas laissé de commentaire.JENNIFER S. | Expérience générale
Very unhelpful staff. Encouraged me to walk away without a receipt which felt extremely shadyALI P.
Le client n'a pas laissé de commentaire.Antoinette C. | Premières impressions
Le client n'a pas laissé de commentaire.Florence B.
Le client n'a pas laissé de commentaire.Dwayne B. | Expérience générale
Le client n'a pas laissé de commentaire.Maddie J.
Le client n'a pas laissé de commentaire.Kimberly D. | Premières impressions
I didn't have the size truck I needed, so I was given a smaller truck, which meant I had to make more than one trip and pay more for the movers...and not only that, but the first truck I was given was filled with a roach infestation, so I couldn't use it.Ryan K.
Le client n'a pas laissé de commentaire.gary M.
Le client n'a pas laissé de commentaire.Michael C.
Hired more peopleDeborah J.
Le client n'a pas laissé de commentaire.Sybil A.
Le client n'a pas laissé de commentaire.Anne H.
Le client n'a pas laissé de commentaire.Breanna R.
Didn't expect a 3 gallon fuel chargeâ€¦I returned it half full (the same amount at pickup)â€¦I got my receipt and the charge after I left. I'm certain I filled the truck back to half and drove less than one mile to the St Claude Uhaul. I will wait until the vehicle is completely checked in next timeâ€¦Ronald W.
I would use U-Haul againSherman M. | Premières impressions
Le client n'a pas laissé de commentaire.Rosemary R.
Le client n'a pas laissé de commentaire.Celine L.
Le client n'a pas laissé de commentaire.KAREN W.
Everything was wonderful!Bethany L.
Le client n'a pas laissé de commentaire.Corey W.
The customer service I received at this location was an extremely bad attitude, negative and bordering on hostile. They acted like it was imposition to do their jobs and facilitate the rental. Worst customer service and disrespectful that I have experienced.Joseph L.
Le client n'a pas laissé de commentaire.Corian F.
Not only was the van covered in dried paint when I got it I had problems opening the back of the van to inspect it wasn't until I brought the van home to load it and The person helping me manage to figure out how to open the back of the van. I did call again and I did speak with someone he was very nice but explained to me that he did not understand how to do it and that I should go back to the location and have them open it for me. Within that time frame my friend managed to get the van doors open. I do wish I had gone back to the location as if I had, then the attendant would have seen the Splattered dried white paint which had obviously been there for a very long time, we would've all witnessed in the same moment and that would've occurred to everyone that it wasn't something that I did. Of course, if the van have been inspected prior to my renting it there would've already been a documentation of the dried paint so Not only was there dried paint but after my return I was told that I scratched the top of the van which of course I did not do so it's obvious this van was not inspected. This van was clearly not inspected before the dispatch. The people at this location have consistently been rude over the years I am very nice I suck it up because it's the location nearest my house. I understand that they may be unhappy perhaps they don't like their jobs I'm not sure what the situation is but I will also say that the gentleman who used to work outside were very nice very friendly and very accommodating. None of the women who have ever worked there have been Pleasant, safe for one lady who has been brought over from the location on two lane for a while to try to help straighten the situation out here and that was a several years ago. When the current manager JIDE was hired, I was very optimistic as she had a more professional attitude. Although I will say still hot and cold with Customer Service. So after my return which I did the 24 seven share because I really didn't want to have to have anything to do with the on-site employees, I was told which I clearly didn't but I was told that I had damaged and splattered paint in the inside of the van. There is no way in the world that paint would've been splattered inside of that van and dried completely after 24 hours. So was my experience good, no but I recommend this location to anyone no absolutely not I would tell them to drive across town and go to the U-Haul on two Lane where everyone there is not only professional but actually happy and pleasant to deal with. After my return I was very upset about getting accused of damage which I clearly did not do and simply said great y'all won I will never rent here again and then the manager, JIDE let me know several times very clearly my exact home address, to go home, to my exact home address which she continued to repeat in a threatening matter and I am feeling threatened right now. I am getting outdoor cameras, I have filed a police report because I want people to know and to be aware of the fact that this employee of Uhaul has announced with my very confidential address and information that she knows where I live in a manner that she could take action and I feel threatened.BAMBI D.
Everything was great, staff was helpful and professional. My only issue was the truck I rented was in the back squeezed in a tight spot with lots of obstacles to avoid. I'm not very comfortable backing out a 16' ft truck. I did it, but it would've been less stressful for me if someone had pulled it out for me or even guided me a bit.Susannah W.
Le client n'a pas laissé de commentaire.Edward G.
Le client n'a pas laissé de commentaire.Daniel O.
Le client n'a pas laissé de commentaire.Rose M.
I was told to leave the trailer and they would check it in when they had time, and they would send me an email confirming the return, I did not get an email. the following day I got a call asking me if I returned the trailer they did not know that the trailer was in there lot ,finally after three days and many attempts to call on the phone I finally got through and confirmed that they had the trailer, need to improve the return processPATRICK M.
The woman who was working the register seemed annoyed that were were taking her time when she could have been finishing her sandwich.Her attitude was rude and not at all inviting me to spend money here again.Claudia C.
Good experienceJoe B.
Le client n'a pas laissé de commentaire.Edward D.
Everything was great thank you I will recommend you at this locationJERELENE E.
Le client n'a pas laissé de commentaire.Daniel B.
slow...they work slow..also were trying to charge me for pads that i didnt have i have to call and spent 4 minutes on the phone so they can take charge off unprofessional.!!YEVGENIY V.
The salesperson was the best I've encountered at this location in the past 14 years. I have, even recently used other locations because this one was a bit of a mess and had difficult non helpful staff. Keep her happy!Jose G.
Le client n'a pas laissé de commentaire.DIEGO F.
There were roaches in the back of the uhaul truck! I paid $730 to transport my items with roaches. Now I am concerned about that the roaches getting into my items!Natanya L.
Customer service was unacceptable. Employees were in a bad mood and acting annoyed and rude at any request. Felt very uncomfortable.Federico V.
Le client n'a pas laissé de commentaire.LETORIA D. | Premières impressions
Le client n'a pas laissé de commentaire.KEVIN T.
I have to say that in every way I absolutely hated my UHaul experience. I signed up to pick up a truck for a particular location, the one which worked the best for me and my timing, but I was assigned a different pick up location, an hour from my original choice, which had the wrong equipment and was not open on the day that I booked pickup. After calling multiple, multiple people, some of whom were truly extraordinarily rude, I was able to pick up the truck at a better location but not at the original time which I had booked months in advance. The truck can was dirty and smelled like sour bleach and old weed. It was disgusting. The customer service representatives at the location were rude and unhelpful. Between this and my negative experience with the drop off location as well I can honestly say that I will do everything in my power to never use UHaul again, and I will be sure to tell anyone who is considering using their services to try any other possible option for moving. I paid an exorbitant amount of money for my move to be made much more of a hassle than it needed to be.Anne N.
I'm satisfied!tira A.
Le client n'a pas laissé de commentaire.Samuel H.
Ms. Brooke-Lynn Foster was very knowledgeable, friendly, accommodating and professional. It was an extremely hot day in New Orleans yesterday and I she could see the heat had taken a toll on me. Ms, Foster gave me a bottle of ice and offered me a chair to cool down while she prepared my documents. She is an excellent representative for your company and went above and beyond and exceeded my expectations!Cian M.
Le client n'a pas laissé de commentaire.jerome J.
Le client n'a pas laissé de commentaire.Chace S.
Was not advised when I called to say I would be late returning the trailer that I would be charged an extra day and a fee for dropping it off after the store was closed. If I had been told, I could have returned it in daylight and saved the 20 after hour fee.Robert F.
The service was professional and the representative was kind and patient.Zephaniah F.
Le client n'a pas laissé de commentaire.Jessica S.
Le client n'a pas laissé de commentaire.Sidney L.
Items arrived late. Please do not charge people for the extra month storage when their items arrive lateGregory M.
Le client n'a pas laissé de commentaire.jeff B.
Le client n'a pas laissé de commentaire.William T.
The lady at the counter was very rude even the gentleman checking out in front of me mentioned the same thing. I was not told where the truck was, I had to wander through the lot looking for it. There was no customer service provided at all.Suzanne P.
3 Customers in line. 1 office worker. Office worker took multiple phone calls including personal calls while the customers listened and waited. Incredible attitude when the shop employee came in, literally saying all the customers "have been like this all day." All 3 of us were frustrated and it took 48 minutes to pick up a pre-reserved trailer and they did not adjust the rental time to reflect the delay. 1/10 will not be returningadam S.
i have had many amazing customer service experiences with u-haul in the last month; this was NOT one of them. such absolute rudeness from the lady running the counter. she called the secondary number from my file immediately, and without consent, and started barking at my sister on the other end of the line. when i told her this wasn't my experience the week before renting a trailer from canada down to Louisiana, and how the Kenner staff was so kind and polite, she informed me this was the "new U-haul". the slow-moving line was filled with people who were scared of interacting with her. we all acknowledged the insanity like prisoners dealing with an irate prison guard. my previous positive experiences with u-haul convinced me to actually buy u-haul stock; this experience made me want to sell it immediately. honestly, if she doesn't like her job, she should find something else to do. the Kenner branch is filled with lovely and kind people, from the manager on down. this location suuuuuucked.Jonathan S.
The representative were well professional & I would recommend anyone two U-haulMelvin M.
Le client n'a pas laissé de commentaire.Darrin C.
Le client n'a pas laissé de commentaire.BRANDON D.
Had to wait for an hour in line because they only had two workers at the site, but no big deal. They hooked me up and off I went.Norma C.
Le client n'a pas laissé de commentaire.etienne D.
Train on customer service skills. We all are busy at our jobs which is why we call it â€œworkâ€ but your customers should not feel they are a pain in the ass to your employees just for being there !Shelby C.
Le client n'a pas laissé de commentaire.Natanya L. | Expérience générale
I am very disappointed with my recent experience at this Uhaul facility. I was inconvenienced and overcharged due to my inconvenience. The staff was rude and poor communication with me! I will not use this location again.Natanya L. | Premières impressions
Le client n'a pas laissé de commentaire.Michael S. | Expérience générale
I was in need of storage and the Uhaul on St Claude was definitely not the best price, n'or did it have AC, but location was important to me. I signed up on line and had the customer representative help me with the rest. Took about 30-45 minutes from start to finish. She then walked me over to the entrance, explained how to get in and then pointed to a STAIRCASE and told me there was no elevator. Get the heck out of here!!!! I wanted to scream. I had to walk away to compose myself. Had to cancel the entire transaction. Complete waste of my time. I hope I never go back for a truck rental or anything. Customer service reps NEEDS to explain this ASAP. Makes NO SENSE to have a second floor and no elevator. DUMB!!!!!!!EMILY R. | Premières impressions
It’s 2022 time to go with the flow you need elevators in the premisesPAUL C. | Expérience générale
The manager the best ever very kind helpful caring very easy too work with each time u go n a big SMILE 😀 on her face great customer service great great great oh yesNorma B. | Expérience générale
MerciSHARONDA W. | Expérience générale
Staff was wonderful to work with.Amelia b. | Expérience générale
Everything I own was Mildew i have to start overLeiona c. | Expérience générale
Le client n'a pas laissé de commentaire.ROBERT F. | Premières impressions
Been using this site for multiple reasons for several years now. Amazing staff.Codey B. | Premières impressions
Le client n'a pas laissé de commentaire.Randall G. | Expérience générale
Le client n'a pas laissé de commentaire.ERIC S. | Expérience générale
All my items was damage do to water leak from unitRafael H. | Premières impressions
Le client n'a pas laissé de commentaire.MICHELL J. | Expérience générale
My unit flooded several times, and was never addressed. I request, nothing, I notified the facility, the insurance company, and even YOUR legal department...AND NO ONE RESPONDED!Kevin F. | Expérience générale
My storage was not secured I have items missing and they allowed someone that was family in my storage and took items out of my storage my storage was in my niece name Monica Ramsey before I took her off and put it in my name because I figured out what they was doing to secure my storage and on top of that they tried to block me from paying my storage rental I had somewhere else . When things you put into a storage unit is not secured and employees allow other people to go in there when I was paying my storage myself is not COOL on all levels . My niece had the keys and key card before I got to New Orleans so she was able to do whatever before she gave me the keys to the lock and access card to get in. This is really not cool at allMary Ann J. | Expérience générale
the staff was very helpful. They answered all of my questions and the young lady showed my husband and I how to use our card to get in the storage facility.Angela L. | Premières impressions
Check in was fast and efficient.Carl S. | Premières impressions
Le client n'a pas laissé de commentaire.ERNETTA H. | Expérience générale
Le client n'a pas laissé de commentaire.Vanessa W. | Expérience générale
The storage units were disgusting...and over priced for the way they lookedAkil P. | Expérience générale
Drywall has holes.Roderick B. | Online Move In
I was a ten year storage customer. At check out I was charged ten dollars to put one trash bag in the dumpster. Office attendant was definitely not friendly. Mice and rat feces littered the floor and holes chewed through wallsGISELL S. | Expérience générale
Le client n'a pas laissé de commentaire.Aiksha M. | Premières impressions
Le client n'a pas laissé de commentaire.Jeron W. | Expérience générale
Worst experience ever such rude employees was locked out and denied 24 hour access that was supposed to be in my contract but it was clerical issues galore also the employees I cannot stress this enough were such rude horrible people they were clearly on a power trip.Sophia S. | Expérience générale
The workers were very professional and friendly. They guided us through the process very smoothly.GREGORY R. | Premières impressions
My deadbeat tenants were not out of my home after driving cross country with a trailer full of merchandise for my business. U-Haul saved me by offering one month free storage. Thank you, U-Haul!KATHERINE S. | Expérience générale
Le client n'a pas laissé de commentaire.renata h. | Expérience générale
The ladies at this location are awesome. They made a difficult time so much easier. Renting a storage unit in many cases indicates a personal trauma, transition and possibly economic hardship. Over the last two years I've been a customer because of some extreme difficulty ... I can't tell you how above and beyond these ladies go. If uhaul has a national customer service award - I nominate them and will publicly tell the story of compassion, humor and assistance over and over given To me. They are number one!!!Rhonda F. | Expérience générale
Wonderful until the last misunderstanding...not serious but a miscommun ication problem. The staff has always been wonderful to me.Lorraine G. | Expérience générale
I had my stuff in storage for about 4 years today I decide to go get everything all my furniture was mailed toSharon D. | Expérience générale
I found the staff at st. Claude u-haul to be professional and sincerely courteous Thank youRoger G. | Expérience générale
Le client n'a pas laissé de commentaire.Rebecca H. | Expérience générale
Le client n'a pas laissé de commentaire.brian h. | Expérience générale
Le client n'a pas laissé de commentaire.Mark C. | Expérience générale
Employees are very polite, helpful and professional.Brett F. | Expérience générale
I stored my items here because of humidity control and it was indoor after 7 months I went to get my items and everything is damp covered in rat poop I said something to the management not happyDavid P. | Expérience générale
Mouse droppings all over my things in my unitWarren F. | Expérience générale
Excellent service Very caring staff Excellent manager FosterWarren F. | Premières impressions
The attentive service and friendly assistance by Jide and Wanda was excellent, and very much appreciated.Roger H. | Expérience générale
The staff were really great.Barnaby C. | Expérience générale
The start was greatSybil T. | Expérience générale
There were rat feces and mold all over majority of my belongings. Maybe the 145$ a month package didn't garrantee no rat feces or mold so yea.Ashlyne S. | Expérience générale
The manager of this facility is amazing, but unfortunately everyone else is slow and unhelpful. Multiply the manager by 5 and it would be great. Everything takes 30 minutes longer than it should.Jennifer C. | Expérience générale
My storage unit is covered in rat fecies and smells horrible. I plan on moving out as soon as possible.Gerard B. | Expérience générale
The manager of this location is THE ONLY good thing about my Igual experience.lisa p. | Expérience générale
It took a long time to be waited on.Jeremy S. | Expérience générale
There is a young lady who I think must be a manager of sorts, was always there and always pleasant. She is a great asset and I hope she is rewarded for her efforts.James B. | Expérience générale
Our boxes had mice chew marks, on every corner of some boxes, after only 3weeks of storage. I'm glad I got my stuff out before more damage was done. Dead mouse in hallway as I was moving out. no buenoJoseph D. | Expérience générale
Never again at this location. Manager and staff is horribleChristie M. | Expérience générale
The unit we moved into for storage had oil spilled on the ground and there were definitely rats about as i would see their droppings despite the rat poison containers.Sonya C. | Expérience générale
There was rat poop all over my mattress and box spring. And a dead rat in the storage unit.Kandi S. | Expérience générale
Services supplémentaires à cet emplacement
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