Customer Reviews for U-Haul Moving & Storage at State Ave

4321 évaluations

5200 State Ave   Kansas City, KS 66102
(1 Mile W Of I-635 on State Ave)

(913) 287-1327

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(913) 287-1327

5200 State Ave
Kansas City, KS 66102
(1 Mile W Of I-635 on State Ave)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

The gentleman at the counter was very friendly and professional and the cargo van I rented was clean and well-maintained. My overall experience at the State Avenue location was outstanding.

John B. 
Évaluation :
5

Your customer service was excellent. Very friendly and helpful.

ROBERT O. 
Évaluation :
4

Mobile app did not work on my phone. Would not verify location so no other steps could be completed. Otherwise, everything went well.

Byron J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angel S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAY D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMIE H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Fatimah K. 
Évaluation :
5

Was told I could pick up at 7:30 when booked reservation then told 9 via a voicemail then told 7:30 when I called to double check. When I showed up at 7:45 location didn't open til 9 am. Location customer service was very nice and helpful just got up earlier than had to and then had to wait over an hour for location to open for pick up. Other people at location had had same thing happen to them as well

JUSTIN R. 
Évaluation :
5

The truck was dirty and very smokey never have I ever had an experience ike this form U-Haul it was not cleaned between trips

ALLYSON L. 
Évaluation :
4

Truck was very wobbly but got the 350 mile job done. I booked a 15 foot truck and was given a 26 foot. Aside from the added anxiety of driving a larger truck 350 miles, I was worried about my items shifting and moving in such a large truck. Overall, my trip went well and the truck moved what I needed. Customer service was very good so I appreciate my experience.

Autumn D. 
Évaluation :
5

Office staff very qualified to provide friendly and professional service. The hook up was quick and the safety briefing thorough. The return and disconnect service was also a very good experience. The office and outside staff were very customer friendly.

GERALD O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose R. 
Évaluation :
5

Nothing else! Not a thing! The only thing I have to say about them is, that they need to continue the excellent work that they do! I really do appreciate them! They are awesome, awesome & awesome, thanks😁!

DOROTHY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael T. 
Évaluation :
5

The U-Haul representative was very professional, friendly, knowledgeable, and prompt!

RALPH N. 
Évaluation :
4

More workers to check in 8:00 reservations, but the one that was there was very kind

Paige B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kirkland G. 
Évaluation :
5

Second time I have used this location. Everything was quick and easy. Lots of equipment and accessories to pick from; staff was polite and professional. I would recommend.

DOMINIC G. 
Évaluation :
5

Everything went well, quick and easy. I have nothing to add to improve.

Augustin O. 
Évaluation :
5

The staff at this location was very professional, polite and kind. Wonderful customer service.

Windy W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

OCTAVIO H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CODY M. 
Évaluation :
5

The manager I worked with was awesome!

Rebecca S. 
Évaluation :
2

Charge for the number of hours used. If the customer was charged for 6 hours of equipment use, but the equipment was returned after 4 hours, then there should be a lesser charge. However, my charge was the same. There was no refund of money even though another customer utilized the equipment during those 2 hours that I had paid for.

GAYLE H. 
Évaluation :
4

One of the tires blew out on the road. It took an hour to get to the point where I knew I had help on the way. Other than that the location I rented from was great and very helpful.

ALLEN T. 
Évaluation :
4

The people at this location were very friendly and helpful. I was very frustrated with the online return system, and I don't think there should be a 20 $fee for not using the online system.

LESLIE F. 
Évaluation :
1

It was disorganized. Staff could not help customers when asked questions.

Daniel M. 
Évaluation :
1

You guys rented me a trailer with a busted leaf spring. Luckily we made it to our destination without incident, however that was very dangerous. Inspect your equipment before you kill someone.

Terry K. 
Évaluation :
3

The equipment was really filthy, the store counter was really filthy as well, need to take a bit more pride in how the trucks are. Customer service need a bit twerking as well. Supervisor overall very communicative, very helpful, takes pride in customers!! Kudos to him

Lowanda G. 
Évaluation :
3

The equipment was excellent but the personnel working displayed poor customer service.

ROOSEVELT M. 
Évaluation :
5

Keep up the good work. God Bless!!!

THOMAS D. 
Évaluation :
5

No negative issues occurred

JIGNESH P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CLAUDE M. 
Évaluation :
5

Rien

ANTHONY W. 
Évaluation :
5

To be credibility!

HENRIETTE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryson V. 
Évaluation :
4

Ensure supplies (dolly, pads) are in the truck for the rental.

ANGELA D. 
Évaluation :
4

Provide straps to secure the load.

Robert E. 
Évaluation :
3

Waited 20 mins for a cashier to come and the van wouldn't start so waited another 15 mins to be shown how to unlock the wheel. The redeeming grace was when we brought it out someone was there waiting to check us in and take care of everything. We did not have to go in or complete additional forms.

STACY Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JANET M. 
Évaluation :
5

Reserved online and picked up at location. Everything went great!!

Dawn F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREGORY L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THEODORE B.  |  Expérience générale 
Évaluation :
2

Tell your workers to have better customer service, homegirl up from was so rude to everything, and made it blatant.

GISELLE M. 
Évaluation :
4

I reserved a vehicle online but still had to walk through each step when I went in to get the keys. Took way much longer to get on the road than I had hoped and anticipated.

MICHAEL D. 
Évaluation :
5

Their communication wasn't clear. When I got the keys for the truck I wasn't told that if I come back after hours to check the truck back in via mobile phone or I would be charged 20 extra. That made me very upset. I used a truck that had one of the advertisement signs in it. The gas hand wasn't explained to me no one walked around the truck with me they just gave me the keys and pointed in the direction of where the truck was and I had to pull back up to the door to get the dolly. The staff was friendly but weren't helpful in explaining what the check in process was when being back a truck.

VANESHA F. 
Évaluation :
5

Rachel was rude and accusational towards my fiancé and even threatened to not give us a truck. She also changed the location to a farther one, so it cost us more to drive. We are in Kansas City KS and not happy about it. But everyone at the State Line Uhaul Rental was extraordinary.

Jacob L. 
Évaluation :
5

This was probably one of the most efficient and well run u-haul franchises I've ever used. Also very friendly owner. Nice.

John P. 
Évaluation :
3

Need signage saying where to enter building a and where customer service is.

JANET H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alfredo F. 
Évaluation :
5

Had a little issue with miss documentation. The General Manager of this location gave me a call the very next day to address my problem quickly and promptly. We were able to solve the issue quickly and left me happy and satisfied with the results. He was very friendly and understanding and I feel comfortable recommending to my friends or family for future moves from this location.

Brandon L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kyle W. 
Évaluation :
3

No complaints. Good customer service, and convenient location.

ALFRED W. 
Évaluation :
5

Great service and fast

RAFAEL M. 
Évaluation :
4

Got charged 20 $for two days with a dolly that I never had. It was never on the truck...won't do an after hours pick up again. This is the 2nd time I've been charged for a dolly I have/use....annnnnnd no refund!

Germaine W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LYNNE K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Todd B. 
Évaluation :
5

Everything is good. Easy in easy out. The transition is well prepared!

MICHAEL H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATHEW M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KAREEN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID JAMES G. 
Évaluation :
5

Easy to work with, friendly!

John D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRENDA P. 
Évaluation :
3

Staff members were incredibly hard to come by. We were told to look for a truck number but the system didn't tell us WHERE on the truck it would be located. We spent 30 minutes walking around looking at license plates, then trying to find someone to help us and waited in line for quite a while

elise H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shelita W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

AEYISHA L. 
Évaluation :
5

Great customer service on time handle all my needs I will definitely be back

PATRICK H. 
Évaluation :
2

6/12/21 pick up reserved truck and storage unit. Was told by the Customer service rep. U-haul system is down nation wide. Was able to get a truck but no storage unit once we returned from loading truck. Was offered a 24 hour truck rental. Called and texted 5200 State Ave location 5-6 times and again on Sunday 6/13/21 no response. Most storage businesses are closed on Sunday, Rented a unit in Kansas City Missouri at Shields Storage.

rosemary M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANNY V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Francis H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert J. 
Évaluation :
1

Its always so slow to get one. I even did pre checkin

Clinton S. 
Évaluation :
3

I think we messed up the convenience of the online check-in process by seeking guidance from the staff instead of attempting to just access the facility on our own. Rather than just walking us through the info we received online, it was as if they started the check-in process all over but did not tell us they changed our access info, etc and they charged us for another lock but we found one in the unit when we got to the unit. Small inconveniences of having to make multiple trips back to the office to figure out why we couldn't get in. In the end it all worked out fine, just not the most helpful (knowledgeable??) staff. Nice facility, less impressed with the staff. Just seemed to go through the motions rather than really listen to customer and assist appropriately. Even inquired about dropping our rental truck there instead of returning to STL area but was basically discouraged from doing so for reasons that felt more like because the staff didn't want to deal with it, than for legitimate reasons. This may be an inaccurate impression, so I don't want to be too negative about our experience with staff. Overall I would recommend the facility to others.

tricia k.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHNATHAN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREGORY S. 
Évaluation :
1

We were supposed to pick up a truck 1 mile from our home. When we got there, we were told that we would need to go to a location 17 miles away. They said they left us a message, but there was never any message left for us concerning the change in location. Truck was fine & people were great, but change in pick up was definitely something that threw our move off.

JAMES M. 
Évaluation :
5

All good

WILLA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katriana S.  |  Expérience générale 
Évaluation :
4

The workers were very kind but the Uhaul smelled of smoke and there was dog hair in it.

Blair S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FELICIA J. 
Évaluation :
4

A floor dolly was not available. Connor was kind enough to give a stand up doll instead for the rental. Cargo van dash and interior cab was filthy! Customer cleaned before return. Normally this would be ok. But with Covid this is unacceptable.

DAVID L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Philip B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ABEY L. 
Évaluation :
5

This was the easiest Uhaul rental I've ever had. Very courteous. Simple. All you can do is keep doing what you are doing! Thank you for relieving my stress of a cross country move!

VALERIE C. 
Évaluation :
5

It's all good

WILLA M. 
Évaluation :
5

The people were helpful and kind.

MICHAEL G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMIE B. 
Évaluation :
5

I'm barely 5'2" and it was very hard getting into and out of the cab. Literally had to jump up to the "foothold" before getting in, and getting out I slid down from the foothold til my feet felt the ground. Is there any way to add another "notch to the holdout" maybe? Not a complaint, just a suggestion. thank you

DYANTHA F. 
Évaluation :
5

Great customer service with an excellent disposition

KERRY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GUEI W. 
Évaluation :
2

My expensive mattress is ruined because the uhaul leaked.

kimberley H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Emil S. 
Évaluation :
5

Great service, we would use again.

CHRISTINA C. 
Évaluation :
5

Putting a dolly in there. Other than that oh I did run across oi thing and mine did not have a rearview mirror.

SHEILA B. 
Évaluation :
1

The female cashier was rude, mean, and she charged me for insurance that I didnt ask for. She was a young black girl.

CHRISTOPHER B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Damon D.  |  Premières impressions 
Évaluation :
4

If a customer schedules mobile pickup for 8:00 a.m. before the store opens then have the truck ready for them to pick up at that time period don't tell them to come back an hour later for hand delivery when the store opens especially when they were notified of that before driving to the store to pick up the u-haul at 8:00 a.m.

GRETCHEN Y. 
Évaluation :
5

The uhaul app is trash. I reserved a truck 2 blocks from the move. It denied me the ability to pick the truck up, then canceled all together. I then got told to go to fucking Kansas while I was in the middle of reserving one a mile down the road. The kids at the state Ave store saved my ass. They get high remarks from a sincere consumer. The company as a whole though is done getting my business. You all did the same shit to me on Christmas morning and I'll never forget either of these instances and I will blow a friend to borrow their dodge ram before I ever spend another dollar with uhaul. Both times you complicated things with buggy software and inefficient support. Fuck you all. Take me off this goddamn list. Tell those boys at State they do a good job, because they do. They're too young to be getting threatened by adults over box trucks. Don't ruin those boys, protect em.

JARED M. 
Évaluation :
5

The staff was very helpful and friendly. Cole, Cody, and JeShon were pleasant and patient, and answered all of my questions. I would definitely refer my friends to this Uhaul store.

Shontae J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAMON D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KATRENA M. 
Évaluation :
5

Great customer service, friendly helpful employees at this location.

Patricia W. 
Évaluation :
5

The young man working that evening was extremely friendly and helpful.

SHAN N.  |  Premières impressions 
Évaluation :
5

Customer service was so helpful and understanding

Leslie W.  |  Premières impressions 
Évaluation :
3

Uhaul was willing to work with us and allowed us to use an old office that had been converted into a storage unit. The draw back was that our unit was located inside the store area and we could not access it after 7. When we moved out of unit it became very apparent that no big extermination had been done. We paid for a climate control area which I assumed would mean minimal bug inhabitation but I was wrong! Ants and beetles covered the floor under our things. Thankfully beds were up high and showed no sign of bugs.

Raymond M.  |  Expérience générale 
Évaluation :
5

Helpful staff and knowledgable and accommodating personnel

Milton C.  |  Premières impressions 
Évaluation :
5

Very professional

jeffrey j.  |  Expérience générale 
Évaluation :
1

Because when turn in the truck we put gas back in it and told the worker he check it and still bill me for gas I got the gas across the street from lowes so how yall going charge me for gas if I put it back in there that's a crook move ok

KAREN D.  |  Premières impressions 
Évaluation :
4

My only concern were the bugs, which I understand can be brought in by customers. I saw a few in my storage unit and the hallway. Other than that I was very pleased with my service. Staff was very friendly and accommodating. A special mention for Debbie, she made a very stressful situation actually enjoyable. Merci.

Kim R H.  |  Expérience générale 
Évaluation :
5

Robert chambers was always so nice and friendly when I would come in there. Very helpful. Only downside is the stairs to the upper storage lockers. Very difficult when taking items to locker and to car. Almost fell a couple times. Need ramps or life to get upstairs when you are carrying items.

Dolly M.  |  Expérience générale 
Évaluation :
4

I utilized my storage space for over 2 years, had minimal issues, would definitely recommend uhaul and will use uhaul in the future if I need to.

Latosha S.  |  Expérience générale 
Évaluation :
5

The entire staff there on State Ave. were courteous and helpful to all customers and they had a handle on any situation for the customers needs. Any information about what type of storage was available was answered and all equipment for rental was maintained adequately, plus any propane tank that needed to be refilled for the customers needs were equatable and promptly executed for the customers convince. I'm a DAV and my hat is off to the service granted to me for the entire time of nearly five years that I needed their assistance. May everybody and their families be richly blessed. As long as I am alive and kicking you'll be seeing me again Rodney

rodney r.  |  Expérience générale 
Évaluation :
5

i will recommend that store and tell people it is worth driving there even if there is a closer UHAUL to them. Very helpful and friendly. the truck i rented was clean and I got immediate service.

Scott W.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christine D.  |  Expérience générale 
Évaluation :
4

Loved all the people I met at the kck facility on state street. They cared about me and remembered me each time I came in. My phone experiences we're not pleasant. I felt that they didn't listen or give responsive answers .

Kendra A.  |  Expérience générale 
Évaluation :
5

Cole was personable and concerned that we were doing ok.

Kendra A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

natalie b.  |  Expérience générale 
Évaluation :
5

The Manager Robert is the best. He is always kind and courteous and willing to go the extra mile to help you with anything you ask of.

Laura H.  |  Expérience générale 
Évaluation :
5

Very friendly staff and helped me through my entire process

natalie b.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BOBBY H.  |  Expérience générale 
Évaluation :
5

Very Affordable Rates , Courteous and Friendly Staff, Place Was Very Clean Inside and Out including Bathrooms

THEODORE B.  |  Premières impressions 
Évaluation :
4

ALL bathrooms needed attentiif you move out before your next due date on a storage they need to prorate your services and give you money back U-Haul makes enough money off of everyone they can do that

carla a.  |  Expérience générale 
Évaluation :
5

Excellent

steven B.  |  Expérience générale 
Évaluation :
2

No one mentioned anything about paying for a truck the night before. Only to make it to the location at 7 AM., and to get told "I was just talking to them about it . I don't gotta truck call u haul."

hope r.  |  Premières impressions 
Évaluation :
1

The price of a lock, cost them, 164,00 $ a months rent! You have lost a valued customer. Penske will be my first choice! With your company, a distant second.

Jack H.  |  Expérience générale 
Évaluation :
5

I just wish the storage units or bigger because we really had to cram everything in there and they wound up scratching a bunch of my furniture if we have more room that might not have happened.

Nancy F.  |  Réservation 
Non les évaluations ont été soumises pour cet établissement.

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