Customer Reviews for U-Haul Moving & Storage at Statesville Road

2 702 évaluations

3001 Boxmeer Dr   Charlotte, NC 28269
(I-85 and Statesville Rd turning down Boxmeer Dr Dead ends into location)

(704) 900-1311

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(704) 900-1311

3001 Boxmeer Dr
Charlotte, NC 28269
(I-85 and Statesville Rd turning down Boxmeer Dr Dead ends into location)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Le client n'a pas laissé de commentaire.

David S. 
Évaluation :
3

The customer experience at U-Haul can be much better. The U-Haul staff needs training on human interaction.

Carlos T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michael B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tom K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

PEDRO C. 
Évaluation :
5

S.O.

Maurice C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBERT D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pamela J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Travis C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

QUINTIN P. 
Évaluation :
1

The paper lie, about how much gas ,was in the truck. It wasn't a full tank of gas. It was a 1/4 of tank of gas. I didn't realize it, until I was at the my destination. The receipt showed me how much was my refund. My bank account showed something totally different. I had put the gas back in the truck. The truck had needed a lot of work to It. The brakes, steering column, transmission and etc. Stopping at a red light, The truck will jerk and go forward a little. You have to drive the truck with both hands real tight on the steering wheel. The truck shakes real real bad. The only good thing that happened, I have a chance to move some of my things not all. Now I have to rent another truck to move the other things. It was so bad trying to drive it, I was late returning the truck. The truck that was rented, was big enough to move my whole 726 sqft. Couldn't do that. Because when you the drive truck it wasn't shifting gears. Bottom line the truck wasn't pulling.

Leandy H. 
Évaluation :
5

There was a confusion with the UBox pickup using a small pickup truck but the staff helped and replaced it with the 15 ft truck so we can move out things. To improve, have more trailers for the uboxes because many are just picking it up.

Vianca B. 
Évaluation :
5

Everything was great. Staff was friendly and competent.

Warren N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shakara P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard Alan M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jake B. 
Évaluation :
5

Merci

CALEB A. 
Évaluation :
4

Everything went well, if all things go this well there nothing I can add to it.

James S. 
Évaluation :
5

Service was great. Nothing to improve

Raymond M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

olivette H. 
Évaluation :
5

There was a young lady there that was quick and efficient. She made the entire process stressless and it was much appreciated.

George H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tinmakel N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Phyllis W. 
Évaluation :
5

Customer service was humble and business professional. I appreciate the experience and I will use this location for my next transition in the future.

Jevon G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nate B. 
Évaluation :
3

System was very slow on Saturday. I recommend you update your IT System. Associates were pleasant and professional.

Vanessa H. 
Évaluation :
4

S.O.

Matthew G. 
Évaluation :
5

nothing

etolia J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amber P. 
Évaluation :
3

The on site agent was fantastic. She deserves a raise or some help. Even though customers were four deep, she kept a pleasant and professional demeanor, and moved thought the process quickly and efficiently.

Brian K. 
Évaluation :
2

As I have been complaining since I got the vehicle from you guys that y'all put me and my items in jeopardy the poor maintenance on the vehicle was not even up-to-date the check engine light kept going off so was the lights on the dashboard the dashboard information was not even correct and I'm getting charge for it I have been requesting for someone to give me a call I have also been requesting for someone at the store to give me a call about something that was left at the top of the dashboard which is my garage key no one has even gave me the customer service that I am due and for you to overcharge me is very misleading

Daniella S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Talya G. 
Évaluation :
4

Aucun

Cassandra W. 
Évaluation :
5

The two African American women who assisted us during the check-in and check-out process were phenomenal! Excellent customer service. 5 stars!!!!

Robert M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARLIN P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Diamond B. 
Évaluation :
5

Nothing. Overall experience was excellent!

Jose T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TED O. 
Évaluation :
5

Everything okay.

Eric J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alicia G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela Y. 
Évaluation :
5

Great service!!

Jerrett S. 
Évaluation :
5

This location was terrific. I'll be back.

CHRISTINA N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terell H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Amy C. 
Évaluation :
2

Delivered to a different Uhaul location located 30 minutes away from intended location. Box seemed to have been dropped as every container in the box had a crush and crumpled bottoms. The sales agents were very cold and “uncaring” when asked about moving the box to a closer location. Not worth the $2200 charged for the service. The delivery location change is one thing but to also have all the plastic moving containers crushed just isn't worth the hassle or money.

Brittany G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LaVonya W. 
Évaluation :
3

better communication i had no idea how to return the truck or where to put the keys , i also could not find the page to state the previous damages to the car

JASMINE P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMANDA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sayge C. 
Évaluation :
3

Not charge people the $20 convenience fee when they did the proper mobile return. The truck was also a little shaky. Appears as though it may have been the suspension. It also needs a serious wheel alignment.

Shondell M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Chadwick S. 
Évaluation :
5

The front tires on the truck I rented were dangerously warn. There is no way this could pass NC State inspection. Please replace asap.

David M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LARRY T.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

yvette F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

James B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Latanya B. 
Évaluation :
4

At the beginning I was supposed to get a trailer that was deteriorated, but we talked to a lady and she helped us change it for a nicer one. Very good staff

Angie P. 
Évaluation :
2

The customer service was great! I was not happy once I got to the storage room. It was to far around the back for me, then it was too far from the entrance. But to top that off, when I opened the storage room (1310) it had a black box (rodent catcher) inside of it. That was my biggest problem with my storage room. I can't do rodents at all. I was told it is required in the state of NC for all storages to have; but not true because I have a current storage rental that do not have the black box. The employee told me it was not for rats, it was for the bugs that would come from another unit. Either way, I can't do rodent's or bugs, so I was not happy about the storage rental, so I cancelled my rental of the room.

Tinmakel N.  |  Premières impressions 
Évaluation :
4

Service was adequate, but truck was very dirty in the cab. Soda/coffee stains, trash under seats.

Nathan W. 
Évaluation :
2

The truck transmission is slipping and when it was time to move items on the storage the garage doors was being painted and the other one wouldn't open we had to carry things on carts a very long distance. Very tiring!

Sandra B. 
Évaluation :
5

It was a very nice experience and the employees made sure I got everything I needed

Tim B. 
Évaluation :
5

The customer service agent who helped us was great, she deserves a raise.

Julia V. 
Évaluation :
4

Just need more people working, this location is busy

TRACY B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Theodore V. 
Évaluation :
3

The woman behnd the desk seemed friendly and fine. I did cellphone app check out so I didn't really have to interact with the desk personnel. However when i tried locating the truck I reserved, the woman outside cleaning the truck just seemed so unhappy to actually do anything. She did point me in the direction of the truck, however it was incorrect (no big deal) we found it shortly after. But the entire time I asked her anything I felt as though I was bothering her. I was working through the process on the app to secure my truck, and while doing that she beeped at me and asked me to move the truck out of the way, I still wasnt complete with the instructions on the app, and the truck was right where she had left it previously, had not even driven the truck yet. She was literally miserable. It was incredibly bizarre. Not once did she smile (not required of course), but it definitely made me feel like I was a nuisance, when I was literally just working through the app checkin process. What a bizarre experience. The truck was fine and clean.

Daniel B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tecora L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CEDRIC B. 
Évaluation :
4

The truck was not clean, the windshield was hard to see through

James T. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

BRIDGETTE H.  |  Premières impressions 
Évaluation :
5

I can't remember her name but the ASM provided the best customer service. Fast and friendly!

Tecora L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ted G. 
Évaluation :
5

Le service à la clientèle était génial.

Ben C. 
Évaluation :
3

Addis all staff is recommended. I waited over 10 minutes to be served

Donald E.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tony A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris T. 
Évaluation :
4

was a good experience

JOHN G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Horace W. 
Évaluation :
5

The website didn't work well

Jeremiah S. 
Évaluation :
5

may be checkin taking few mins ..

vijayaramanan C. 
Évaluation :
5

Everyone was nice and helpful.

JESSIE F. 
Évaluation :
5

you guys are great

nicolas B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Humberto M. 
Évaluation :
2

Although Alicia was pleasant, I had a storage unit(1901) at this location for about almost 3 years. Somehow my lock got cut off my storage unit door and a green tag was put on the door of my unit and per the system, I had moved out the unit. Which I didn't move my stuff. I'm not sure if any of my stuff is missing but when I move out the unit I will inform management. I will be moving my stuff soon.

Vonnesha M.  |  Premières impressions 
Évaluation :
5

Although I was t happy with Uhaul and I waited for Marilyn to send a survey but she didn't and as rude as she was she would have received a terrible but true one. We got beyond 2/8, 2/13 and 3/17 and even with our photo proof we got beyond wrong mileage entered on contract vs actual mileage at drop off.

stephanie H. 
Évaluation :
5

A little hard to find, but we had a good experience there.

Robert E. 
Évaluation :
3

I was charged for gas even though when we picked up the truck it was already on E.

Jessica J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

scotty c.  |  Premières impressions 
Évaluation :
1

During my tenure, the management changed hands and during that time my storage space got infested and my insurance claim was rejected for my loss. A few months later the management did repair the issues of my space and did allot me time to retrieve my items. While my bill was comp'd, I still got phone calls and emails for bill payment. I ignore them, but it is so annoying . The time frames and communication, and maintenance were not professional, but the attendants were very nice about it. I am grateful for what I could retain, but due to the amount of infestation, I did not trust the idea of nests inside of my electrical equipment and was still rendered a major loss from my perspective .

Marlena S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mikola W. 
Évaluation :
5

Manager and staff were really nice

Lennon S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Misty F.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Misty F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

shakara P. 
Évaluation :
4

They need more help. I'm sure all Saturdays are busy, but with only 2 people working it was super busy and customers had to stand in line

Karen B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John O. 
Évaluation :
4

The woman who checked me in was so incredibly kind and professional. 10/10 service

Elizabeth B. 
Évaluation :
5

Give everyone there a raise. Thanks

Allen S. 
Évaluation :
1

I rented the uhaul for a day and I ended up going over another day and 20 hrs, i did miss a few calls but I did get in contact and paid for the truck the same day , on my way back to bringing the truck they called me and said that they put me back in the “red bar” and the police is now looking for the car …. After I paid for the truck and brought it back, it was kind of weird to me , do not recommend ‍♀️

Jessica A. 
Évaluation :
5

Too me you can't do anything to change great customer service, that's what I received every time I come to this location. Great staff, get you in and out at a decent time, help me with every question I asked and needed help with. Thanks staff

JAMES G. 
Évaluation :
3

I felt my things were secure but concerned about an odor of something died or raw meat left in a unit.

Synthia P.  |  Expérience générale 
Évaluation :
5

Alicia was so amazing best customer service ever she went above and beyond. The girl who helped us at like 2pm on Saturday the 12th with the braids (don't remember her name) was also v nice and helpful.

Morgan W. 
Évaluation :
5

Please keep up the good standards This is what the organization needs and it's customers.

Kevin R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marisa L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CRYSTAL P.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TITUS W.  |  Expérience générale 
Évaluation :
5

Easy and perfect.

Lashanda F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terrance H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Duane L. 
Évaluation :
4

Professional service, clean environment.

RobertJ J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANGELA W.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOSUE C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JESSICAMARIE B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TREDELL K. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Renaada W. 
Évaluation :
5

Everything was very professional thanks

Clayton H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kiara B.  |  Premières impressions 
Évaluation :
5

I was able to access my storage unit without any problems. When I needed assistance with the doors being inoperative someone assisted me right away. Very good friendly customer service.

diane s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

charlett w.  |  Expérience générale 
Évaluation :
5

Everything went as planned the staff was excellent.

Theresa R.  |  Premières impressions 
Évaluation :
5

They were very helpful

MONICA C.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jacqualine S.  |  Premières impressions 
Évaluation :
4

Aucun

Antonio P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARIEL B.  |  Premières impressions 
Évaluation :
1

The staff at Charlotte location were unfriendly and did not want to help at all even the call center or whoever they transferred to was unfriendly. they didn't leave a loading dolly and packing pads which we ordered and paid for anyways before I left a comment called and talked but no help there either. I can go on and on but what's the point. Didn't get my money back. The third party loaders they were the worst they took 6 hours for a 2 bed room. The foremen said don't tell my boss just pay us directly, very unprofessional, I understand they get paid by the hour but this is not the right way. Never had such bad experience. left a bad taste. Second time with U Haul and will be the last time ever. I can go on but no point nobody cares. so I am going to leave it here. The Worst customer service ever.

ashley K.  |  Premières impressions 
Évaluation :
5

Very nice staff.

Tony A.  |  Premières impressions 
Évaluation :
5

The team on statesville road provided excellent service over the many years I occupied rental space in their facility. Responsive and helpful even over the phone and through the pandemic. I would highly recommend this location.

MARCUS B.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

linda c.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terrance H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lesha F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michelle h.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cynthia N.  |  Premières impressions 
Évaluation :
1

Would appreciate if the reservation process actually secured a desired unit to avoid showing up and not having the correct unit.

daniella c.  |  Expérience générale 
Évaluation :
1

Made a reservation and informed the gentleman what size I needed and what for to only show up and have the wrong unit and had to scramble to find another.

daniella c.  |  Premières impressions 
Évaluation :
5

Conveniently located, easy access and well lit.

Alicia L.  |  Expérience générale 
Évaluation :
5

Thank you guys so very much Excellent customer service skills

linda R.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Debora S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven Z.  |  Premières impressions 
Évaluation :
5

Customer service representative very nice and helpful..even when though I was having a bad day..sorry

Hikka j.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marshall W.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kenneth D.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Patricia G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thon S.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

buck m.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WALTER P.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

jenee h.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Charissa S.  |  Online Move In 
Évaluation :
1

I turned in an online move out on the 13th of October due to no one being at the front desk when we stopped by on the way off site. On the 24th of October, I am receiving emails regarding my bill... I was told walk thru's were to be completed on the property daily; which clearly isn't happening or I wouldn't have received an email reminding me of a bill. I have called this site multiple times to confirm my move out, of 6 calls, 1 was answered. Terrible. Would not recommend to anyone.

Chelsea M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nathan B.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Taronya G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dominique Y.  |  Expérience générale 
Évaluation :
4

This was my first time using a storage so I have nothing to compare it to, but the storage bay doors were not working correctly when moving in.

Nataki S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

chardeya b.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

tammy b.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TONY L.  |  Expérience générale 
Évaluation :
1

I have never been treated so bad in my life as a customer until now from Cindy Madison in the Statesville store on Boxmeer dr charlotte nc . The regional manager name Buck was so bad saod that he was calling the police if o called with a question as to why he kept cancelling my reservations. These folks wete aweful and they repesent a brand that we all use UHAUL!! This should not be swot under the rug becayse people should not be treated this way...I want to soeak with corporate!!!

Rosine B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TONY L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carol B.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

James W.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

william h.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashley T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Floyd P.  |  Expérience générale 
Évaluation :
4

I haven’t used the access hours yet

DOMINIQUE M.  |  Premières impressions 
Évaluation :
5

Anytime I needed help the girls up front would greet me if they were busy, very attentive to any concerns and even watching their interactions with other customers they were excellent and very knowledgeable to each and every customer. Highly recommend this facility for storage and or moving needs

Jane T.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WILLIAM H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dwayne B.  |  Expérience générale 
Évaluation :
3

The office area is nice and updated but the storage unit area is a little dated with uneven floors so your items can fall off the carts on your way to your unit. All of the key pads don't work for you to gain access to the storage units. There was also water leaks in my unit the very next day as it was raining the day I moved in and the day after. The leaks were fixed the next day and are holding so far.

Stephanie D.  |  Premières impressions 
Évaluation :
4

Cindy Madison is one of the most honest and dedicated moving and storage specialists I have ever met in my life. She customized and arranged a plan of service for me without having met me in person, and using only information about my needs provided by phone and email. When I arrived, the arrangement for my Ubox service needs was already made available. All I can say is I wish I would have transfered to this location months ago when I was feeling stuck and hopeless at a previous location. I hope Uhaul will have customer support specialists contact customers every 3 weeks to see if relocation is what they need, as remaining àt a location that is causing one problems usually never results in problems being resolved.

Amanda J.  |  Premières impressions 
Évaluation :
4

The calling was a pain. You could never get the location directly it was a call center and they knew nothing

Mantoris R.  |  Expérience générale 
Évaluation :
5

The manager here went over and beyond my expectations! Thanks Cindy

Tiffinie P.  |  Expérience générale 
Évaluation :
5

This u-haul location is very helpful and friendly. I recommend them!

Mariah W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Letitia L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raylene L.  |  Premières impressions 
Évaluation :
3

First the staff member assigned me to a unit that had someone else's lock on it. So we had to wait for her to assign me a new one. She told me I could bring my own lock. Then I went in to grab something yesterday and there was a second lock added to our unit by the Uhaul team. We called the front desk to ask why and have it removed when a second staff member said that the first lady never switched our storage unit in the system. So I was late to work because I had to wait for the last to come and unlock the unit. She then informed me that I was not allowed to only have my own lock and that I would have to use Uhauls lock as well. Needless to say this was a bad first impression the company has made on me.

Jalisa M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

darius b.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Darrin J.  |  Expérience générale 
Évaluation :
2

The staff's inability to know what units were available cost me 150 of extra time for movers. I was told I would be contacted about this within 3 days from corporate and have yet to hear anything. Unacceptable

Christopher S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NAYSHONDRA M.  |  Expérience générale 
Évaluation :
5

Easy to access and very helpful/friendly staff!

Brittany H.  |  Expérience générale 
Évaluation :
5

This storage facility is absolutely great!

LaVerne A.  |  Premières impressions 
Évaluation :
1

Allowed me to reserve a unit that wasn't available although the territory representative assured me that they would be able to fix that at the location. Got there and was told I'd have to take 4 much smaller units which caused me to unfortunately have to get rid of some of my furniture. Then the guy had the nerve to tell me i couldn't dispose of the furniture on the property when there was a huge mess of a dump in the back. A buch of I don't knows and we can't do thats. Incompetence all around. Extremely disappointing and i would like to be made whole but i bet I'd get another we can't do that.

Marcus S.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

angel j.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JANNIS K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nala J.  |  Online Move In 
Évaluation :
2

Staff is not trained, rude and disrespectful

luis s.  |  Expérience générale 
Évaluation :
4

Would use them again.

Christy W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MELAKEA M.  |  Expérience générale 
Évaluation :
1

The location has poor management and employees failing due to poor management. I wish I never put my things at that location please call I'd gladly explain

NICOLE L.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CLARENCE W.  |  Premières impressions 
Évaluation :
1

I reserved a unit online, to reserve it you had to leave a deposit and I did. The day of moving in after packing a 27 foot truck, they had no information regarding my reservation. Thank God I took a picture of my reservation with my cell phone and it was saved in my phone. I provided them with my name and they pretended they didn't see the information. I provided them with the reservation number and now they were able to see the information. I was told, they did not have the unit I reserved. Therefore, they said they would provide me with a unit that equal up to what I reserved. I was completely satisfied until I attempted to move in the unit and the size did not equal to the size I was promised. So we had to take the items back home because the office was closed and the size did not fit my items. I rented the truck for 1 day therefore, I had to return the truck the next morning. We all know moving is a nightmare. I had night terrors with Uhaul. I called 1-800-go-uhaul and spoke with customer service and provided them with my experience and asked for the CEO's information, the representative asked me to call the location before I contact. After reading the information from Uhaul, asking me to try to resolve any disputes before leaving a feedback. I called and on hold for 25 minutes. I can't.

Patricia G.  |  Premières impressions 
Évaluation :
5

It was a busy Saturday morning. The young man taking care of me was having some problems with the register but was able to get me out quickly . He also carried my boxes to the car for me which I greatly appreciated.

Carol B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CRYSTAL B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose H.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Brandon S.  |  Expérience générale 
Évaluation :
4

Very good

Christy W.  |  Premières impressions 
Évaluation :
5

Staff professional & demonstrated great Customer Service.

CHARYLE P.  |  Premières impressions 
Évaluation :
5

Had my stuff in storage for 2 years and never had any issues.

HEATHER M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Roderick W.  |  Premières impressions 
Évaluation :
5

Keep Up the good work Uhaul,Much appreciated,!!!!.

garth m.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

shatari s.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sean L.  |  Expérience générale 
Évaluation :
1

My storage unit was filled with cockroaches and water bugs upon leaving. I moved in on April 24th, 2021 and moved out on June 15th 2021. My items were not even in storage for a full 60 days. We alerted the property due to the infestation. Now I am worried about having brought bugs into my new home and needing extermination services. I will be calling customer service to speak to someone about this matter.

Anna S.  |  Expérience générale 
Évaluation :
5

The site manager wanted my business with U-Haul. Site manager was helpful and staff was friendly.

dale p.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JANNIS K.  |  Premières impressions 
Évaluation :
5

Staff was extremely helpful

Deborah M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Theresa C.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

zakiya e.  |  Expérience générale 
Évaluation :
5

Great storage facility. Highly recommend this storage facility above all I have used. The staff was the best. Friendly and professional. Very clean facility. I would definitely use this facility in the future if needed.

Bessie J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Malgorzata S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anita N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

octavia f.  |  Premières impressions 
Évaluation :
1

Unfortunately, my experience was the worst. I had two different purposes to be there and both times were horrible. The staff do no care about Customer Service each time they attempted to charge me extra for something. The customer care line says they will inform the manager and to expect a call no one ever does. Its like they think resolving the problem with out confirmation is ok. In my time I communicated my actions for my move out date on the 17th. I still received a bill so I called CC told them I had moved as I had called the main line 3x already with on answer and still was charged w late fee. If you want to do business with a location that doesn't answer the phone by all means have it it!

Zanetta E.  |  Expérience générale 
Évaluation :
4

So, far I'm impressed. Thank you for your service.

mary w.  |  Premières impressions 
Évaluation :
3

No one ever answers phone

Kryshoan A.  |  Expérience générale 
Évaluation :
5

Upon arrival Ericka was extremely busy but her customer service was still great!

sheila r.  |  Expérience générale 
Évaluation :
5

It was a very smooth and transparent process. Your staff was great. Friendly and professional. I felt very comfortable and respected. Thankyou for a excellent experience

Bessie J.  |  Premières impressions 
Évaluation :
5

Very helpful easy to locate staff very knowledgable about their facility.

Maurice W.  |  Premières impressions 
Évaluation :
5

You guys were great! John B.

John B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lillie H.  |  Premières impressions 
Évaluation :
4

Great Job, Great Service

TONY H.  |  Premières impressions 
Évaluation :
5

The person who rang me up was very helpful. He needs a raise. He went above and beyond and explained everything thoroughly.

Erika D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Quanisha J.  |  Expérience générale 
Évaluation :
5

Staff was very friendly and helpful, and they were very attentive to my truck and storage needs. The store looked very clean and well maintained. I am very satisfied and look forward to my stay with Uhaul. Ms. Gourdine and her staff are some amazing individuals and they have my recommendation for services.

Joshua E.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Crystal C.  |  Expérience générale 
Évaluation :
5

I was very impressed with the cleanliness of the facility upon entering the building the customer service representative was with a client she was very professional and courteous she also did acknowledge my presence while assisting someone else! She also asked if I had a lock I stated I didn't and she recommended the UHaul lock which I purchase my fiancée pointed out the locks  on everyone else which is not the one UHaul has for sale!

sheila r.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Angie P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dierdre J.  |  Expérience générale 
Évaluation :
5

The staff at Boxmeer in Charlotte NC was great. My check in was smooth and the staff at the facility was very pleasant. I did not have to wait They answered all of my questions. I was very satisfied with everything.

Laura R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sakia e.  |  Expérience générale 
Évaluation :
1

I paid for 24hr access yet was never granted access by the door where u swipe ur card after 7pm. Moving out was paranoid. It's dark in the area and right in the middle of the hood. Door had a lock on it when I paid the bill. Overall, I will tell many ppl to avoid this location and recommend any other storage unit. I've rented U-Haul storage a few times. Every time garbage

bryan d.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pam H.  |  Expérience générale 
Évaluation :
5

The staff was friendly, knowledgeable, helpful and above all efficient.

Evelyn T.  |  Expérience générale 
Évaluation :
5

Ms Thomas, and her staff, "work together" in ways that are way beyond the "norm." This, when greatly relieving the unavoidable stresses that can happen when storing business and person items. Of which, I've found has not occurred when using storage competitors over last say about ten years.

Paul J.  |  Expérience générale 
Évaluation :
5

All Around A+ in my books

andre s.  |  Expérience générale 
Évaluation :
5

Ms. Thomas, the manager of this U-Haul location, is very intelligent and professional; and she is exceptional when providing friendly costumer service; this, as well as, the persons she hires and trains. Paul Jamison

Paul J.  |  Premières impressions 
Évaluation :
1

Couldnt get in contact with the general manager also had issues with locks put on my door from August 20th to sept 4th which I was not accommodated for had been charged for a late fee while being treated in the hospital for severe depression and was unable to speak to anyone who could help me with the problem therefore I will not be using Uhaul storage again

Walter R.  |  Expérience générale 
Évaluation :
1

Employee was very rude, condescending, and pretty much called me a liar to my face... I will not recommend u-haul and ultimately did not move-in and will not be. Experience was completely horrible.

Jazmaine A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shawn G.  |  Expérience générale 
Évaluation :
5

The manager was superb. Very pleasant and accommodating

LaKenya W.  |  Online Move In 
Évaluation :
5

Alicia provided amazing customer service! When I arrived, I found out the U-Haul truck I reserved was not available; she immediately gave options and we found another size truck that I was able to get. Then, she assisted me with changing storage units as the one I reserved was too small. I appreciate all of her assistance, courtesy and great customer service!!!

Latoya T.  |  Premières impressions 
Évaluation :
5

They were awesome

Aliyamma S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rick c.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shanon H.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Hloy G.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Hloy G.  |  Premières impressions 
Évaluation :
5

Best storage service we ever used, definitely recommend and use again in the future. Nice, helpful and curtious staff. Clean bathrooms! Great job!!

steven j.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

OPHELIA I.  |  Expérience générale 
Évaluation :
5

Excellent morning manager on Wednesday, August 5th.

Gregory A.  |  Premières impressions 
Évaluation :
5

Ms Thomas, very professional and articulate. Also I felt a "sense of family" by the way she expressed her thoughts. Paul Jamison

Paul J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tiara M.  |  Premières impressions 
Évaluation :
1

It was simple and fast to RENT. UHaul took and accepted my money VERY quickly. I am at the convenient Drop off location and have been sent now 3 places for over 1,5 hours. UHaul does NOT want to take back the trailer before they close. I can NOT do any of this next day work say and have many things to do. This is a major headache and inconvenience to drop of this trailer. Many phone calls and wasted time. This would be a zero rating if it had numbers.

Paul K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maat V.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Theresa B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christy S.  |  Expérience générale 
Évaluation :
3

supposedly had 24 hr access but we couldn't get into our unit. All of the doors were locked even tho my card worked. You need more than one person working the desk on weekends. Then we discovered a 2nd lock on our unit & had to wait again to get it off, no one knew why it was on there. The girl working that weekend was very nice and helpful.

TAMARA H.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Benjamin S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Helen L.  |  Expérience générale 
Évaluation :
1

It's very expensive to rent a storage unit, and I feel as if the storage unit is not used an entire month there should be a pay differential. As customers we have to go back and make sure we did damage anything as well as clean it before returning the storage unit or truck. For example the unit I had was $104 a month with taxes, I turned my unit in maybe a week and a half earlier and just from doing my math if you all offered a pay differential I should had received at the most $40 back which like most people it could really be used. The GM at the location even gave me false information saying he could give me a price differential as well as the wrong instructions to check out the storage unit.

Alexis D.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Sheila t.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RODNEY W.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

muwanna h.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tashawna D.  |  Premières impressions 
Évaluation :
5

They were very informative, and friendly, they made me feel a part of.

Karen J.  |  Premières impressions 
Évaluation :
5

Very convenient and staff kindly accommodated my needs.

izatter M.  |  Expérience générale 
Évaluation :
5

zap

Allen H.  |  Expérience générale 
Évaluation :
1

Extremely inconvenienced several times by rude staff. Was promised a refund for a lock due to an issue by Robert and never received a check in the mail.

Jordan A.  |  Expérience générale 
Évaluation :
5

Everyone was polite and courteous and was able to work with my changes that I had to make and took the time to answer all questions and concerns

Tecara A.  |  Premières impressions 
Évaluation :
3

I wasn't pleased with the truck that I received in Georgia. It shook and rattled all the way to North Carolina. It had roaches in it and they got into my clothes and my appliances. The storage facili

Lionese S.  |  Premières impressions 
Évaluation :
5

They were amazing. I suggest that they have indoor water machine for clients and staff

Christy T.  |  Premières impressions 
Évaluation :
4

good services

Shmir M.  |  Premières impressions 
Évaluation :
5

It was clean and did the job we needed.

Brian L.  |  Expérience générale 
Évaluation :
5

I have had terrible experiences with the authorized dealers, and had tried to find ways to stop using UHaul. However, this was a great experience and will continue using this location!

Christopher W.  |  Expérience générale 
Évaluation :
4

No comment

Catherine G.  |  Expérience générale 
Évaluation :
5

From start to finish I received superb service. The facility was nice and clean, staff was very detailed and professional. Would definitely recommend

Tracy H.  |  Premières impressions 
Évaluation :
4

Great service

RIELESHA C.  |  Premières impressions 
Évaluation :
4

Couldn't figure out why there wasn't a place to dispose of trash other than the bathroom

Hank R.  |  Expérience générale 
Évaluation :
5

I was very pleased with the fast and professional service I received when renting an internal storage space. Merci.

daphne o.  |  Premières impressions 
Évaluation :
5

Great employees!!! Very knowledgeable and helpful. Also very well maintained building

Christian H.  |  Premières impressions 
Évaluation :
5

Throughout my cross-country move, UHaul personnel wer friendly and helpful in both Phoenix and Charlotte. The customer service was extraordinary. I highly recommend the UBoxes for moving.

Martin S.  |  Expérience générale 
Évaluation :
2

Understaffed for a Saturday. No communication between MovingHelp.com and U-Haul - Conflicting information on what Delivery and Unload versus Delivery pricing included.

BRAD C.  |  Expérience générale 
Évaluation :
5

UBox rental was a great experience. Delivery as promised and service excellent.

Charles L.  |  Expérience générale 
Évaluation :
5

Pleasant staff extremely clean facility. Best Uhaul we've been in

janet p.  |  Expérience générale 
Évaluation :
5

S.O.

Sheila t.  |  Premières impressions 
Évaluation :
5

Misty was extremely polite and very helpful. She made great suggestions for solutions to meet our needs.

sloat i.  |  Premières impressions 
Évaluation :
5

Excellent service à la clientèle

Alicia L.  |  Premières impressions 
Évaluation :
5

Great Customer Service!!

Kyrea M.  |  Premières impressions 
Évaluation :
5

I am very pleased

Tracy A.  |  Premières impressions 
Évaluation :
3

When I got my email alert that my 2 pods arrived from CA, nobody did a follow up call to tell me I could pick up my items. It was difficult trying to get that arranged. Other than that, it was good.

Andrea F.  |  Expérience générale 
Évaluation :
5

Misty was great!!

tiffany r.  |  Expérience générale 
Évaluation :
4

I've used this Statesville location Uhaul on several occasions and I'm always happy with my experience

jerry r.  |  Expérience générale 
Évaluation :
5

I never went to a location but the entire process made my move so much easier.

Ashley W.  |  Expérience générale 
Évaluation :
5

Great experience and helpful staff. Thank you everyone

SHARON M.  |  Expérience générale 
Évaluation :
5

I had a great experience using uHaul for my move from Salem, NH to NC. I would recommend uHaul for such services again. Thanks Dennis & Laura Leslie

dennis l.  |  Expérience générale 
Évaluation :
5

Merci

Angie Q.  |  Expérience générale 
Évaluation :
5

Although there was initially a huge error & issue, MISTY was super helpful, understanding, & accommodating. I received a call following day saying everything was resolved - Cammie was amazing too!

Kenny K.  |  Expérience générale 
Évaluation :
5

Great people to work with. Service was excellant.

michael r.  |  Expérience générale 
Évaluation :
4

construction at the yard slowed up the time to obtain the u-box but overall things went well.

ROBERT W.  |  Expérience générale 
Évaluation :
5

I used the U-Box service. It was by far the most reasonably priced option for my cross country move. Delivery to my new home was convenient and easy.

David S.  |  Expérience générale 
Évaluation :
2

Staff was very unfriendly.

Tony G.  |  Expérience générale 
Évaluation :
5

.

David S.  |  Expérience générale 
Évaluation :
5

Kim is professional, personable, and knowledgeable! It was a pleasure doing business with her!

James H.  |  Expérience générale 
Évaluation :
2

Before you auctioned off my things I called numerous times to see if I could set up a payment plan and the dispatch would never ring me through to you and I could never get in touch with anyone.

Brooke P.  |  Expérience générale 
Évaluation :
5

Thanks for Everything

Jorey W.  |  Expérience générale 
Évaluation :
2

Cammi in Noth Carolina and Ariel in California very helpful, other than that, this a HORRIBLE experience, we were billed multiple times, Communication from U-haul, was terrible at best.

eric b.  |  Expérience générale 
Évaluation :
1

Unfriendly, reckless and completely ridiculous

RAVIKIRAN A.  |  Expérience générale 
Évaluation :
5

The service was great!

latoya b.  |  Expérience générale 
Évaluation :
5

very pleased on every help y6ous gave and the delivery of my boxes, thank you and a big thank you to camie

Sandra P.  |  Expérience générale 
Évaluation :
5

Convenient location, friendly and efficient employees.

LARRY S.  |  Expérience générale 
Évaluation :
4

Staff was friendly and professional !

Debra C.  |  Expérience générale 
Évaluation :
3

I'm still awaiting a credit on my credit card for a partial refund that I'm due and I'm not sure that I'll get it.

AL D.  |  Expérience générale 
Évaluation :
5

Didn't go to the facility, Tammy came to me. She dropped off my u-box and came and picked it up. She took the time to tell me what was going on, worked with me to schedule the pick-up. 10 out of 10

mark s.  |  Expérience générale 
Évaluation :
1

There is a nail sticking out of the counter and the nail cut my little girl's back while we were standing there to check out. I told the older man behind the counter and he was rude and didn't care

roxanne m.  |  Expérience générale 
Évaluation :
5

Great experience!

Joao T.  |  Expérience générale 
Évaluation :
1

By review I shouldn’t have to respond poor poor poor

KEYON M.  |  Expérience générale 
Évaluation :
2

My boxes were left out in a large rainstorm upon their delivery from the origin point and the staff didn't inform me for two weeks. Inadequate # of delivery drivers led to poor scheduling.

Timothy S.  |  Expérience générale 
Évaluation :
5

merci

ashish a.  |  Réservation 
Évaluation :
3

Rental of the truck was fine. Communication on the arrival of our UBox was terrible. Only my phone calls were able to make it available for us to access. You need to work on communications.

John M.  |  Expérience générale 
Évaluation :
2

U Box ship from SD to NC. Horrible experience trying to get the box once it arrived in NC. Could not be delivered for 2 weeks after it got here. They are extremely unorganized. Will never use again

SYLVIA G.  |  Expérience générale 
Évaluation :
1

I've given the office a call with discernment of my experience and still haven't received a call back. I'm very sadden with the service we've received being that I always use U-Haul for moving needs.

Donyai M.  |  Réservation 
Évaluation :
3

The only major complaint I had was with the lack of employees available. No matter what time of day I went up there, there were only 2 people working which makes the line dumb long and extremely slow

romneka g.  |  Expérience générale 
Évaluation :
5

Tammy was very friendly and helpful. I'd recommend u-haul to others

Diana L.  |  Expérience générale 
Évaluation :
4

The GM was very helpful.

Claire B.  |  Expérience générale 
Évaluation :
4

No particular comments or concerns

Brandon T.  |  Expérience générale 
Évaluation :
1

The guaranteed date of arrival was 4 days late. I was promised that my 2 U-boxes would be ready for pick in the AM, however my movers had to wait for an hour before they could load at 1PM

Denise H.  |  Expérience générale 
Évaluation :
5

I appreciate the assistance and friendly staff.

kim l.  |  Expérience générale 
Évaluation :
5

Excellent service and friendly staff. Everything done on time with out delay. Shipment came ahead of time.

SRINIVASA G.  |  Expérience générale 
Évaluation :
2

Staff was not prepared for UBox pickup. They seemed very understaffed causing a long wait time for pick up of Truck/UBoxes several customers had quite a long wait. Only 1 employee working

Wynee B.  |  Expérience générale 
Évaluation :
4

Thanks

Laura B.  |  Expérience générale 
Évaluation :
5

I rented Uhaul storage cubes. I would like to share that Lisa did a fantastic job throughout my storage period. She was always on time or early, and provided excellent customer service at every turn!

David N.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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