I don't like that my storage fee was raised by about $5 every yr for no good reason which was not in my contact which made it more difficult for me to pay the fee. O want my possessions returned to me that were auctioned. It's theft as far as I am concerned. I have the money to pay my storage fee but can't access it due to some illegal things. I explained this to Brenda she was cold and uncaring saying they gave me enough time. I explained I needed more time. Brenda said no andand it has nothing to do with her that I have more than enough money to pay my storage fee but can't access it. Well I rented my unit for about 8 yrs and it's U hauls lost that they don't have my business. They don't have any guarantee that the next renter will be as faithful as I was. I paid thousands of dollars to them and they refused to show me extended grace and charity. It's sad but that's one less bill and no more unfair yearly raising of the fee to deal with for me.Mary J. | Expérience générale
Customer Reviews for U-Haul Moving & Storage at Stevenson Dr
Pour nous contacter
Springfield, IL 62703
(@ 11th St)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
- Entreposage de bateau
- Entreposage de véhicules
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
I Think the staff does a wonderful job getting people in and out of the office in a timely manner. Always willing to help whenever they can.if I could give them 10 ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐ YOU ROCK U- HAUL ON STEVENSON DR.1032 ADLAI STEVENSON DR SPRINGFIELD ILL CUSTOMER EDITH BROWNedith b. | Premières impressions
Le client n'a pas laissé de commentaire.JOSEPH L.
Le client n'a pas laissé de commentaire.Aaron M.
Some how get a better internet provider. Comcast blows. As far as customer service keep it up. And as far as location goes I'm glad to hear that they are moving can't wait to check out the new location. And as far as management Steven does an amazing job and works his tail off keep it up bud. #neverquit #uhaulstrong #retirementJUSTIN H.
Le client n'a pas laissé de commentaire.VICKI B.
Le client n'a pas laissé de commentaire.Kristin W.
Le client n'a pas laissé de commentaire.RAVEN P.
Le client n'a pas laissé de commentaire.KELLY P.
I did the pre check in process. Uploads and when arrived after 3 attempts they did the picture of the license like I had already completed. Doubt interesting it's embracing the tech to do the drop off or you get charged 20 but pickup is still as painful as it has always been. Especially when I did the pre check injason D.
Definitely the best U-Haul service in Springfield. Always satisfied each and every time I come here. Blake I believe his name is, and the crew are awesome!STEPHEN S.
Le client n'a pas laissé de commentaire.RACHAEL M.
You guys are the best staff is excellent an your boss is also the owner an hes a blessing in disguise thank you all for helping I appreciate all the help have a blessed dayDerwin W. | Expérience générale
Le client n'a pas laissé de commentaire.SHANECE B.
The service at the Stevenson location is SUPERB!!!STEPHEN S.
Le client n'a pas laissé de commentaire.DANIEL K.
Your organization and its subcontractors need better communication and coordination.Justin O.
Great customer service from the whole team. I have been to every Uhaul dealer in Springfield IL multiple times and by far these guys are the best!!!!KIM W.
Le client n'a pas laissé de commentaire.Aditya B.
Just keep up they good workCHRYSTAL T.
The brakes on the truck that I had was extremely bad, please have those brakes fixed before the van is given to anyone elseANDREA B.
The people are all very professional and friendly I've rented 4 trucks in last month and they all have been clean and no problems very impressedROBERT S.
Good experience. Mckayla took care of everything efficientlyRIDGE L.
Le client n'a pas laissé de commentaire.STANLEY P.
Le client n'a pas laissé de commentaire.David A.
Staff wasn't wearing masks in a state with a mandate, shop was rundown, truck had a check engine light on, staff didn't even remove the big window sign for me so I had to drive around with it in my cab with my passengers.KAITLYNNICOLE M.
Le client n'a pas laissé de commentaire.Muizz A.
Le client n'a pas laissé de commentaire.GUNES O.
Le client n'a pas laissé de commentaire.Stacey D. | Premières impressions
Le client n'a pas laissé de commentaire.Nathan L.
I was running late with movers coming in and delaying my arrival to pick up the trailer I reserved with my credit card. Received a call from who I assumed was the manager, letting me know that I was late and asking when I would come in. I was frazzled at the time, and, yes, at that point I was an hour late, so a call was understandable, even though the reservation was guaranteed with my card. However, she was unfriendly, rude, and dismissive. I gave her a time I would be in and arrived within a few minutes. I guess my issue is the atmosphere in the facility. I've been to other places and the employees seemed happy and positive. This one was not, and the customers feel that. I won't be back at this location.Fran T.
Le client n'a pas laissé de commentaire.NICHOLAS M.
Le client n'a pas laissé de commentaire.Roger D.
Le client n'a pas laissé de commentaire.DEVIN W.
Le client n'a pas laissé de commentaire.Coy A.
Le client n'a pas laissé de commentaire.STEPHEN E.
Le client n'a pas laissé de commentaire.Emily S.
Le client n'a pas laissé de commentaire.JOHN H.
Everything was really nice and clean but said truck had half a tank of gas but it was almost empty and engine light came on just as I was finishing but the guy that checked me out took picture of the gas gauge and gave me 40 dollars credit everybody was really professional and niceROBERT S.
Nothing - staff were SUPER helpful in answering our questions and getting the trailer set up!Katherine M.
Le client n'a pas laissé de commentaire.Richard P.
Le client n'a pas laissé de commentaire.KENNETH T.
Service was wonderful!KEVIN P.
My experience with your company with as a horrible fool not recommend to anyone will not do your service anymoreTYLER S.
Le client n'a pas laissé de commentaire.BRENDAN O.
When picking up my rental, there was only one employee on site. She was friendly, professional and apologetic for delays. She patiently worked through handling ALL customers present and was an OUTSTANDING representative of U-Haul. Please give her a raise!LEE S.
Le client n'a pas laissé de commentaire.Robyn H. | Expérience générale
All of the staff that assisted me was very helpful and friendly. Merci.GARY S.
Nothing to improve on . everything went wellCRAIG P.
Le client n'a pas laissé de commentaire.GENE A.
Le client n'a pas laissé de commentaire.CHARISSE C.
Very efficient and polite.DONALD G.
I highly recommend those guys very professional and organized!Lakitha C. | Premières impressions
I've rented a van for the last two weeks. The first van had less then half a tank of gas. This time the tank had 1/4. The owner waited on me. I mentioned it to him (Steven) and he said that 1/4 is the minimum required. Is that how you want me to return the truck? With the minimums? Minimum air in the tires, minimum charge on the battery, and minimum care taken by me with your vehicles? I expected more than â€œthe minimum with this location. Other than that exchange, the location gets 5 stars.DAVID R.
Le client n'a pas laissé de commentaire.KIM U.
Never would I use this location again, I would go to Brian's lane location if using Springfield, IllinoisDalton I.
Le client n'a pas laissé de commentaire.ADAM C.
Le client n'a pas laissé de commentaire.barbara m. | Premières impressions
Great customer service from the whole Uhaul team.Kelly M.
Always great service. Always use this particular U-Haul for that reason.JEANNE A.
nothing every thing was perfectRichard W.
Trucks were clean but there was a mix up with the trucks when we got there and they had to switch us to a different one. Employees weren't very pleasant at this location but again trucks were in great shape!Kristin M.
Le client n'a pas laissé de commentaire.Guo C.
Le client n'a pas laissé de commentaire.MARY K.
Le client n'a pas laissé de commentaire.Michelle B.
I signed up for bruns st location which was more convenient for me but we made it workLINDELL M.
No one explained about returning the truck overnight when closed and then charging a fee for an early return. Also, bought bundles of boxes and tried to return unused boxes. No one said you will need a receipt to return boxes. "Totally unprofessional".ANDRE M.
Le client n'a pas laissé de commentaire.THOMAS C.
Le client n'a pas laissé de commentaire.LATRISHA L.
Le client n'a pas laissé de commentaire.charles S.
Nothing. Both Calista and Garrett were excellent with me. Pleasant and professional.ADRIAN B.
Le client n'a pas laissé de commentaire.Sally B.
Le client n'a pas laissé de commentaire.CASEY T.
Le client n'a pas laissé de commentaire.TERRIE G.
Le client n'a pas laissé de commentaire.AUTUMN H.
Le client n'a pas laissé de commentaire.John K.
Le client n'a pas laissé de commentaire.CAROLYN V.
The rental attendant was super friendly and helpful. He knows his job and gets your paperwork completed and you hooked up fast. I have used them several times over the years and will continue to use them in the future.RICHARD B.
Le client n'a pas laissé de commentaire.THOMAS A.
Le client n'a pas laissé de commentaire.JESSICA M.
Very easy and pleasant experienceTerry E.
Got double charged and storage unit had mouse trap hole in wallSIEDAH M.
Le client n'a pas laissé de commentaire.Karen P.
Le client n'a pas laissé de commentaire.FIORE B.
I didn't know the 10' truck doesn't come with the extension step at the back until I was shown the truck. Likely there are larger trucks available that day. It would be helpful to explain that on UHaul website. I rented a UHaul truck in Chicago back in May and it came with a dolly and some blankets. I was expecting those things when I rented the truck in Springfield on Monday but I had to pay separately.ZHAOCHUN M.
Jessica Shook was a great help, very kind, and professional. She went above and beyond helping me get moving and she made it all very efficient. All around a great employee! I definitely will recommend this uhaul to everyone. Thanks againJoseph B. | Premières impressions
Le client n'a pas laissé de commentaire.BRIAN B.
Make sure the manager documents what he tells people and doesn't over charge for things he's approved! Really bad experience all the way through!CHERYL M.
Le client n'a pas laissé de commentaire.Steve C.
Everything was perfect and employees were great! No trouble at allSherry O.
Le client n'a pas laissé de commentaire.Nicole j. | Premières impressions
Le client n'a pas laissé de commentaire.TIMOTHY T.
The staff was so wonderful and even patient even when I had a problem. 100 percent best uhaul I have ever been too!!!MARIA N.
Le client n'a pas laissé de commentaire.WILLIAM S.
Le client n'a pas laissé de commentaire.JAMES B.
Le client n'a pas laissé de commentaire.SCOTT W.
Le client n'a pas laissé de commentaire.THOMAS R.
This store always fulfills my expectationsFRANKLIN C.
Le client n'a pas laissé de commentaire.IMELDA S.
We returned our truck and took pictures as requested then tried to finish up the process at home. It would have been nice to know up front the entire return process needs to take place at the time of drop off. I had the information sent to email, and required a hotspot to finish up the transaction.CYNTHIA S.
The staff were very courteous and helpful!BECKY C.
Le client n'a pas laissé de commentaire.Troy J.
The staff at this location was EXTREMELY helpful,and knowledgeable. They were friendly, courteous, and just plain good people! Very professional and a great experience!KEVIN G.
Le client n'a pas laissé de commentaire.TONYA K.
Le client n'a pas laissé de commentaire.Leigh Anne V.
I was supposed to be able to use the 24/7 pickup of the truck at 8:30am. The location did not do what they needed to do on their end to have that ready so when I got there at 8:20 to do the pickup process I kept getting a message that I had to wait until 9am when the location opened. The problem was we had people waiting on us to arrive with the truck to complete our move. We were on a tight schedule as it was and this put a wrench in our plans. I didn't need the truck for the full four hours luckily. However the location did not offer to extend my rental time due to their error. I think that would have been a courtesy.APRIL M.
The staff was super friendly and very knowledgeable and made small talk as if they'd known me for years. I will continue to utilize their location for my trailer rentals. And give a raise to the two women and the male that were working that night. Very nice.GABRIEL G.
Le client n'a pas laissé de commentaire.Tonya K. | Premières impressions
Le client n'a pas laissé de commentaire.STANLEY C.
Employee didn't want to do their job .THOMAS S.
Le client n'a pas laissé de commentaire.Timothy T. | Premières impressions
the best in towndeJuana T. | Premières impressions
Le client n'a pas laissé de commentaire.Angela F. | Premières impressions
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