Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
I had a U-Haul lock that I received when renting the unit. It was junk and the key broke in the lock. The people there were no help and said " the keys break in the U-Haul licks all the time. You need to get a locksmith…sorry." What a joke. There were also dead roaches in my unit every tine I went there. Pretty terrible all around.
Karl Suess
|
Expérience générale
Évaluation :
5
The Manager at the sixth street location was highly professional and provided stellar customer service.
Barbara Rochele
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Colleen Staehely
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Angela Fults
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Rodney Griffin
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Justine Jordan
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Gregory Dunn
|
Online Move In
Évaluation :
4
Le client n'a pas laissé de commentaire.
SHARONDA HOLLINGSWORTH
|
Online Move In
Évaluation :
5
They all are good people and hard workers always willing to help in any way thank you for everything. Edith Brown
edith brown
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Micheal Thompson
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
Mike Long
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
ketura matthews
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Mahmoud Ab
|
Expérience générale
Évaluation :
1
Le client n'a pas laissé de commentaire.
Laurie Jarvis
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
Tanaisha Austin
|
Expérience générale
Évaluation :
4
Everything went well. If you are looking for something to improve on. The site map given to locate the unit is not clear or it was not well explained. I wondered around quite a while searching for my space. A small thing though overall.
Mark Pape
|
Premières impressions
Évaluation :
1
Initially staff were helpful however when it became obvious that we couldn't possibly get in the building because the access code that I had them set up for me didn't work and none of the staff could be reached to correct the issue including the site manger, I would say the experience went from frustrating to incredibly poor. I have a trailer full of stuff that I need to put in a storage space that I can't use. I've had zero contacts since I texted the manager of the site and also used the app to contact him as well. I'll be attempting to resolve this when the office opens here and the next 30 minutes or so but my hopes are not high.
Tyler Wood
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Karen Maupin
|
Expérience générale
Évaluation :
5
I want to say Bree and her manager were amazing and our customer service back on the map ty y haul for making to have the right people. They were both educational understanding to my needs and able to show concern empathy and knowledge. The process was quick and easy as well
Christopher Lechocki
|
Premières impressions
Évaluation :
1
The customer service was terrible. I'm not sure if the young lady was having a bad day or tired but she needs coaching on her people skills.. I get to my storage unit and could NOT get in because the key pad to put in PIN code DID NOT WORK. I contacted the after hours number NO ANSWER..NO HELP!! I still cannot get any help. I will not renew my storage unit!
Kwaja Brown
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Sharron Bennet
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
ketura matthews
|
Premières impressions
Évaluation :
5
Very helpful and friendly
CASSANDRA KIMBROUGH
|
Premières impressions
Évaluation :
4
The employees were moved from this facility and the office closed. Besides that it truly was a great experience.
Dorothy Cutler
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mark Lueken
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Alan Irby
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
Cynthia Mixer
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Rick Goodall
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Edward Cook
|
Expérience générale
Évaluation :
4
Knowledgeable friendly
haywood henderson
|
Premières impressions
Évaluation :
4
Aucun
Lakitha Cage
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Rosia Strickland
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Derrick Pittman
|
Online Move In
Évaluation :
1
I want to know who moved the contents of MY storage unit out WITHOUT my consent? Get back to me or a lawyer will!
Christine Hoffman
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Caleb Walker
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Rosia Strickland
|
Premières impressions
Évaluation :
5
Miss Jessica was outstanding helping us
Todd Gordon
|
Expérience générale
Évaluation :
5
I wish mines had a light but I loved the service
Arizona Phillips
|
Premières impressions
Évaluation :
2
No comments just upset that I had lost a lot of stuff and memory all even though I try to come an pay but it okay though
Meshell Anderson
|
Expérience générale
Évaluation :
1
Didn't contact me well at all
Xavier McCrary
|
Expérience générale
Évaluation :
5
Your staff is is friendly and helped me with all my needs.
Matthew Roate
|
Premières impressions
Évaluation :
1
I ordered a bigger unit then what I got I requested a large unit and received a small unit
James Morris
|
Online Move In
Évaluation :
5
Check in was at the Octavus via location, Springfield, IL The team there went over and above for me when I ended up with something heavy, and no longer wanted that needed to be cleared from the unit before I could check out. I appreciate the team member who jumped in and said they would get it to the trash area for me. It was too heavy for me to take care of by myself. Thank you for your help!
Lisa Davidson
|
Expérience générale
Évaluation :
5
The manager/owner is a blessing an his staff is patient an nice they always helped me talked with sense they are pleasant people to do business with so go get a U-Haul or storage from them they work with u and are patient they have your best interest thanks U-Haul family smooches
Kelsha Osborne
|
Expérience générale
Évaluation :
1
Le client n'a pas laissé de commentaire.
Odeci Grier
|
Expérience générale
Évaluation :
5
UHaul has been very easy to work with during the last year. I had to clear out a house and then moved and not only did I need a storage unit, but I rented trucks, a trailer, etc. All my encounters with the staff were very good.
Sara Pempek
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jesse Veach
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
SANDY PORTER
Évaluation :
1
Soulless extortionists. Mist be decedents of Hitler.
Carrie Michel
|
Expérience générale
Évaluation :
5
Great place! They literally went the extra mile for me!
RACHAEL THORNTON
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Amaris Ali
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
African American History Museum
|
Expérience générale
Évaluation :
5
The assistant manager at U-Haul Moving & Storage at Stevenson Dr
1032 Adlai Stevenson Dr
Springfield, IL 62703 was wonderfu!! She helped me so much!
RACHAEL THORNTON
|
Premières impressions
Évaluation :
3
Le client n'a pas laissé de commentaire.
Linda Wilson
|
Expérience générale
Évaluation :
2
I don't like that my storage fee was raised by about $5 every yr for no good reason which was not in my contact which made it more difficult for me to pay the fee. O want my possessions returned to me that were auctioned. It's theft as far as I am concerned. I have the money to pay my storage fee but can't access it due to some illegal things. I explained this to Brenda she was cold and uncaring saying they gave me enough time. I explained I needed more time. Brenda said no andand it has nothing to do with her that I have more than enough money to pay my storage fee but can't access it. Well I rented my unit for about 8 yrs and it's U hauls lost that they don't have my business. They don't have any guarantee that the next renter will be as faithful as I was. I paid thousands of dollars to them and they refused to show me extended grace and charity. It's sad but that's one less bill and no more unfair yearly raising of the fee to deal with for me.
Mary Jones-Durbin
|
Expérience générale
Évaluation :
5
I Think the staff does a wonderful job getting people in and out of the office in a timely manner. Always willing to help whenever they can.if I could give them 10 ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐ YOU ROCK U- HAUL ON STEVENSON DR.1032 ADLAI STEVENSON DR SPRINGFIELD ILL CUSTOMER EDITH BROWN
edith brown
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
JOSEPH LAUNER
Évaluation :
5
Le client n'a pas laissé de commentaire.
Aaron Mcdonald
Évaluation :
5
Some how get a better internet provider. Comcast blows. As far as customer service keep it up. And as far as location goes I'm glad to hear that they are moving can't wait to check out the new location. And as far as management Steven does an amazing job and works his tail off keep it up bud. #neverquit #uhaulstrong #retirement
JUSTIN HENDERSON
Évaluation :
4
Le client n'a pas laissé de commentaire.
VICKI BAMMAN
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kristin Wolf
Évaluation :
5
Le client n'a pas laissé de commentaire.
RAVEN PULLIAM
Évaluation :
5
Le client n'a pas laissé de commentaire.
KELLY PURLEE
Évaluation :
5
I did the pre check in process. Uploads and when arrived after 3 attempts they did the picture of the license like I had already completed. Doubt interesting it's embracing the tech to do the drop off or you get charged 20 but pickup is still as painful as it has always been. Especially when I did the pre check in
jason dozier
Évaluation :
5
Definitely the best U-Haul service in Springfield. Always satisfied each and every time I come here. Blake I believe his name is, and the crew are awesome!
STEPHEN SOWERS
Évaluation :
3
Le client n'a pas laissé de commentaire.
RACHAEL MATINGI
Évaluation :
5
You guys are the best staff is excellent an your boss is also the owner an hes a blessing in disguise thank you all for helping I appreciate all the help have a blessed day
Derwin Washington
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
SHANECE BOYD
Évaluation :
5
The service at the Stevenson location is SUPERB!!!
STEPHEN SOWERS
Évaluation :
4
Le client n'a pas laissé de commentaire.
DANIEL KARKOSKY
Évaluation :
3
Your organization and its subcontractors need better communication and coordination.
Justin Okruszynski
Évaluation :
5
Great customer service from the whole team. I have been to every Uhaul dealer in Springfield IL multiple times and by far these guys are the best!!!!
KIM WILLIS
Évaluation :
5
Le client n'a pas laissé de commentaire.
Aditya Bandi
Évaluation :
5
Just keep up they good work
CHRYSTAL TALLY
Évaluation :
5
The brakes on the truck that I had was extremely bad, please have those brakes fixed before the van is given to anyone else
ANDREA BERRY-BLEDSOE
Évaluation :
5
The people are all very professional and friendly I've rented 4 trucks in last month and they all have been clean and no problems very impressed
ROBERT STANTON
Évaluation :
5
Good experience. Mckayla took care of everything efficiently
RIDGE LIN
Évaluation :
4
Le client n'a pas laissé de commentaire.
STANLEY PAXTON
Évaluation :
5
Le client n'a pas laissé de commentaire.
David Anderson
Évaluation :
3
Staff wasn’t wearing masks in a state with a mandate, shop was rundown, truck had a check engine light on, staff didn’t even remove the big window sign for me so I had to drive around with it in my cab with my passengers.
KAITLYNNICOLE MILLER
Évaluation :
5
Le client n'a pas laissé de commentaire.
Muizz Awotayo
Évaluation :
5
Le client n'a pas laissé de commentaire.
GUNES OZYURT
Évaluation :
4
Le client n'a pas laissé de commentaire.
Stacey Dyer
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Nathan Laatsch
Évaluation :
4
I was running late with movers coming in and delaying my arrival to pick up the trailer I reserved with my credit card. Received a call from who I assumed was the manager, letting me know that I was late and asking when I would come in. I was frazzled at the time, and, yes, at that point I was an hour late, so a call was understandable, even though the reservation was guaranteed with my card. However, she was unfriendly, rude, and dismissive. I gave her a time I would be in and arrived within a few minutes. I guess my issue is the atmosphere in the facility. I've been to other places and the employees seemed happy and positive. This one was not, and the customers feel that. I won't be back at this location.
Fran Trascritti
Évaluation :
4
Le client n'a pas laissé de commentaire.
NICHOLAS MURPHY
Évaluation :
5
Le client n'a pas laissé de commentaire.
Roger Daniels
Évaluation :
3
Le client n'a pas laissé de commentaire.
DEVIN WESTRUM
Évaluation :
5
Le client n'a pas laissé de commentaire.
Coy Angelo
Évaluation :
5
Le client n'a pas laissé de commentaire.
STEPHEN ELLIS
Évaluation :
5
Le client n'a pas laissé de commentaire.
Emily Stone
Évaluation :
5
Le client n'a pas laissé de commentaire.
JOHN HEYEN
Évaluation :
5
Everything was really nice and clean but said truck had half a tank of gas but it was almost empty and engine light came on just as I was finishing but the guy that checked me out took picture of the gas gauge and gave me 40 dollars credit everybody was really professional and nice
ROBERT STANTON
Évaluation :
5
Nothing - staff were SUPER helpful in answering our questions and getting the trailer set up!
Katherine Mcglaughlin
Évaluation :
5
Le client n'a pas laissé de commentaire.
Richard Peppers
Évaluation :
4
Le client n'a pas laissé de commentaire.
KENNETH THOMAS
Évaluation :
5
Service was wonderful!
KEVIN PURCELL
Évaluation :
1
My experience with your company with as a horrible fool not recommend to anyone will not do your service anymore
TYLER SARGEANT
Évaluation :
5
Le client n'a pas laissé de commentaire.
BRENDAN O REILLY
Évaluation :
5
When picking up my rental, there was only one employee on site. She was friendly, professional and apologetic for delays. She patiently worked through handling ALL customers present and was an OUTSTANDING representative of U-Haul. Please give her a raise!
LEE STEITZ
Évaluation :
5
Le client n'a pas laissé de commentaire.
Robyn Haas
|
Expérience générale
Évaluation :
5
All of the staff that assisted me was very helpful and friendly. Merci.
GARY STOUT
Évaluation :
5
Nothing to improve on . everything went well
CRAIG PATTON
Évaluation :
5
Le client n'a pas laissé de commentaire.
GENE ANDREWS
Évaluation :
5
Le client n'a pas laissé de commentaire.
CHARISSE CAMPBELL
Évaluation :
5
Very efficient and polite.
DONALD GIBLER
Évaluation :
5
I highly recommend those guys very professional and organized!
Lakitha Cage
|
Premières impressions
Évaluation :
4
I've rented a van for the last two weeks. The first van had less then half a tank of gas. This time the tank had 1/4. The owner waited on me. I mentioned it to him (Steven) and he said that 1/4 is the minimum required. Is that how you want me to return the truck? With the minimums? Minimum air in the tires, minimum charge on the battery, and minimum care taken by me with your vehicles? I expected more than "the minimum with this location. Other than that exchange, the location gets 5 stars.
DAVID REED
Évaluation :
5
Le client n'a pas laissé de commentaire.
KIM UNDERWOOD
Évaluation :
1
Never would I use this location again, I would go to Brian’s lane location if using Springfield, Illinois
Dalton Ingram
Évaluation :
5
Le client n'a pas laissé de commentaire.
ADAM CARLILE
Évaluation :
5
Le client n'a pas laissé de commentaire.
barbara manning
|
Premières impressions
Évaluation :
5
Great customer service from the whole Uhaul team.
Kelly Matthews
Évaluation :
5
Always great service. Always use this particular U-Haul for that reason.
JEANNE ASH
Évaluation :
5
nothing every thing was perfect
Richard Wilkins
Évaluation :
2
Trucks were clean but there was a mix up with the trucks when we got there and they had to switch us to a different one. Employees weren't very pleasant at this location but again trucks were in great shape!
Kristin Mclaughlin
Évaluation :
5
Le client n'a pas laissé de commentaire.
Craig Babbs
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Guo Chen
Évaluation :
5
Le client n'a pas laissé de commentaire.
MARY KENNEDY MOORE
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michelle Bates
Évaluation :
4
I signed up for bruns st location which was more convenient for me but we made it work
LINDELL MOORE
Évaluation :
3
No one explained about returning the truck overnight when closed and then charging a fee for an early return. Also, bought bundles of boxes and tried to return unused boxes. No one said you will need a receipt to return boxes. "Totally unprofessional".
ANDRE MIDDLETON
Évaluation :
4
Le client n'a pas laissé de commentaire.
Sheri Fields
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
THOMAS COWART
Évaluation :
1
Worst customer service ever!
JOSEPH COUNCIL
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
LATRISHA LAW
Évaluation :
5
Le client n'a pas laissé de commentaire.
charles stewart
Évaluation :
5
Nothing. Both Calista and Garrett were excellent with me. Pleasant and professional.
ADRIAN BATEMAN
Évaluation :
5
Le client n'a pas laissé de commentaire.
Sally Betscher
Évaluation :
5
Le client n'a pas laissé de commentaire.
CASEY TOWNSEND
Évaluation :
5
Le client n'a pas laissé de commentaire.
TERRIE GILLICK
Évaluation :
3
Le client n'a pas laissé de commentaire.
siedah murphy
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
AUTUMN HOLMAN
Évaluation :
5
Le client n'a pas laissé de commentaire.
John Kauerauf
Évaluation :
5
Le client n'a pas laissé de commentaire.
CAROLYN VELKAVRH
Évaluation :
5
The rental attendant was super friendly and helpful. He knows his job and gets your paperwork completed and you hooked up fast. I have used them several times over the years and will continue to use them in the future.
RICHARD BEATY
Évaluation :
4
Le client n'a pas laissé de commentaire.
THOMAS AUSTIN
Évaluation :
3
Le client n'a pas laissé de commentaire.
JESSICA MURRAY
Évaluation :
5
Very easy and pleasant experience
Terry Edlen
Évaluation :
5
I did notice mouse droppings when removing items from the unit.
Susan Caimi
|
Expérience générale
Évaluation :
2
Got double charged and storage unit had mouse trap hole in wall
SIEDAH MURPHY
Évaluation :
5
Le client n'a pas laissé de commentaire.
Karen Peebles
Évaluation :
5
Le client n'a pas laissé de commentaire.
FIORE BELMONTE
Évaluation :
5
I didn't know the 10' truck doesn't come with the extension step at the back until I was shown the truck. Likely there are larger trucks available that day. It would be helpful to explain that on UHaul website. I rented a UHaul truck in Chicago back in May and it came with a dolly and some blankets. I was expecting those things when I rented the truck in Springfield on Monday but I had to pay separately.
ZHAOCHUN MENG
Évaluation :
5
Jessica Shook was a great help, very kind, and professional. She went above and beyond helping me get moving and she made it all very efficient. All around a great employee! I definitely will recommend this uhaul to everyone. Thanks again
Joseph Bradley
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
MICHAEL CRAFTON
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
BRIAN BURRIS
Évaluation :
2
Make sure the manager documents what he tells people and doesn't over charge for things he's approved! Really bad experience all the way through!
CHERYL MOFFETT
Évaluation :
5
Le client n'a pas laissé de commentaire.
Steve COX
Évaluation :
5
Everything was perfect and employees were great! No trouble at all
Sherry Owens
Évaluation :
5
Le client n'a pas laissé de commentaire.
Nicole johnson
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
TIMOTHY TATE
Évaluation :
5
The staff was so wonderful and even patient even when I had a problem. 100 percent best uhaul I have ever been too!!!
MARIA NEEDHAM
Évaluation :
5
Le client n'a pas laissé de commentaire.
WILLIAM SCHIMEK
Évaluation :
4
Le client n'a pas laissé de commentaire.
JAMES BERNAHL
Évaluation :
5
Le client n'a pas laissé de commentaire.
SCOTT WHEELER
Évaluation :
4
Le client n'a pas laissé de commentaire.
THOMAS RENO
Évaluation :
5
This store always fulfills my expectations
FRANKLIN CLINE
Évaluation :
4
Le client n'a pas laissé de commentaire.
IMELDA SCOTT-MORRIS
Évaluation :
5
We returned our truck and took pictures as requested then tried to finish up the process at home. It would have been nice to know up front the entire return process needs to take place at the time of drop off. I had the information sent to email, and required a hotspot to finish up the transaction.
CYNTHIA SMITH
Évaluation :
5
The staff were very courteous and helpful!
BECKY CZMYR
Évaluation :
5
Le client n'a pas laissé de commentaire.
Troy Jenkins
Évaluation :
4
Le client n'a pas laissé de commentaire.
Teresa Haley
|
Expérience générale
Évaluation :
5
The staff at this location was EXTREMELY helpful,and knowledgeable. They were friendly, courteous, and just plain good people! Very professional and a great experience!
KEVIN GADE
Évaluation :
5
Le client n'a pas laissé de commentaire.
TONYA KING
Évaluation :
5
Le client n'a pas laissé de commentaire.
Leigh Anne Van Houten
Évaluation :
3
I was supposed to be able to use the 24/7 pickup of the truck at 8:30am. The location did not do what they needed to do on their end to have that ready so when I got there at 8:20 to do the pickup process I kept getting a message that I had to wait until 9am when the location opened. The problem was we had people waiting on us to arrive with the truck to complete our move. We were on a tight schedule as it was and this put a wrench in our plans. I didn't need the truck for the full four hours luckily. However the location did not offer to extend my rental time due to their error. I think that would have been a courtesy.
APRIL MILES
Évaluation :
5
The staff was super friendly and very knowledgeable and made small talk as if they'd known me for years. I will continue to utilize their location for my trailer rentals. And give a raise to the two women and the male that were working that night. Very nice.
GABRIEL GARNETT
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tonya King
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Savannah Temple
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
STANLEY CHARLES
Évaluation :
3
Le client n'a pas laissé de commentaire.
MICHAEL CRAFTON
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Cathy Gilbert
|
Online Move In
Évaluation :
5
Thank you for your service
david hodskins
|
Expérience générale
Évaluation :
4
They only have one problem there and it is a woman that works there is so rude and ignorant,but everyone else was very friendly
Nicole Cross
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
CHRISTINE SAWYER
|
Expérience générale
Évaluation :
4
I was well pleased with my unit except it was on the second floor. Near the top of the stairs it was hard to grab the railing. I have used the vans and units in the future and if needed I will again.
annie bradley
|
Expérience générale
Évaluation :
5
I called to set up rental. The store must have been busy because the call went to the call center. They booked me at the wrong location after I was on hold for 10 min. I went to the store and booked in person.
SHENAN GILLELAND
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tearetha Plair
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Timothy Tasker
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
DENNIS ELSTON
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
DENNIS ELSTON
|
Premières impressions
Évaluation :
5
the best in town
deJuana Thomas-henderson
|
Premières impressions
Évaluation :
5
Steve the manager did a great job and was very friendly
Jesse Veach
|
Expérience générale
Évaluation :
2
Poor communication. Showed us storage we believed was smaller size when it was the more expensive size. When we signed the paperwork we were told it wasn't what we thought and we would have to climb stairs to use the one we wanted. And the door to the building we were shown did not stay open, was difficult to get open and we were given the wrong code. Will not be back.
MICHAEL HICKEY
|
Expérience générale
Évaluation :
2
Le client n'a pas laissé de commentaire.
Marilyn powell
|
Expérience générale
Évaluation :
5
Everyone was great
CASSANDRA MIMS JORDAN
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Carol Smith
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mattie Kelt
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
William Landrith
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Charles Callahan
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ervin Hill
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Angela Fults
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Robin Grant
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Crystal A Burton
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
Crystal Delgado
|
Expérience générale
Évaluation :
5
Staff was very helpful and friendly.
Carol Smith
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Lisa Nunn
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Edward Negron
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tim Wherley
|
Expérience générale
Évaluation :
1
Storage unit hot and damp, bugs,customers filth left behind in areas , security doors many times in the past would not close, truck went out on me last year at a ATM machine in bad neighbor all I wasn't charged for the last few blocks I was away from the U-Haul I was stranded there for over a hour blocking other customers those just a few my complaints I'm hopefully in a better apartment that I will not have to move any time so.
gene andrews
|
Expérience générale
Évaluation :
5
Darrell was great in helping me secure a storage unit
ken parsons
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Miguel Valente
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
katina jones
|
Premières impressions
Évaluation :
5
The GM Steve and other employees at this location was very professional,and friendly.
Robin Stephenson
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Abhishek Verma
|
Expérience générale
Évaluation :
5
Everyone was absolutely wonderful! thank you so much for everything!!
marjorie Cox
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Shaudae Preciado
|
Expérience générale
Évaluation :
5
We had a pleasant experience.
Micheal Tackett
|
Expérience générale
Évaluation :
4
The storage unit was very nice.
Linda Leingang
|
Expérience générale
Évaluation :
3
No problems
latoya bryant
|
Expérience générale
Évaluation :
4
Staff is always pleasant and helpful.
larhonda compton
|
Expérience générale
Évaluation :
5
Renting the U-Haul truck was a great experience I did not use the storage room so I can come in on it
Van Burn James
|
Expérience générale
Évaluation :
3
Staff helpful and nice fixed problems best they could
RACHELLE LEWIS
|
Premières impressions
Évaluation :
5
Friendly customer service. Vehicle rentals went well and the UHAUL storage unit was convenient and helpful with my temporary storage needs.
Brian Smith
|
Expérience générale
Évaluation :
5
Great customer service!
Sharon Herron
|
Premières impressions
Évaluation :
5
Keep the good work up.
Robert Jackson
|
Expérience générale
Évaluation :
4
No commu
Judith Parker
|
Expérience générale
Évaluation :
1
I got my storage unit key yesterday and by the time I gave them to my movers uhaul had added a second lock on my unit so we couldn't clear it out within the free 30 days
Caitlin Baughman
|
Premières impressions
Évaluation :
5
Truly unbelievable people here. Seriously, never had better customer service in my entire life. I beyond happy, I am delighted with this location's service and professionalism. Please reward them all!
Michael Marino
|
Expérience générale
Évaluation :
5
Na
JOYCE GRIMMETT
|
Expérience générale
Évaluation :
3
I was pleased with it.
WILLIAM BURPEE
|
Premières impressions
Évaluation :
5
Super nice people, very helpful
Bethany Doane
|
Premières impressions
Évaluation :
2
The only problem I encountered was trying to rent a dolly. They needed a DL and all I have is an ID. Turns out my moving friend showed up with a dolly and it became a non-issue.
Some delays in obtaining storage pods. Otherwise, just great.
DONALD RICHARDS
|
Expérience générale
Évaluation :
5
Get Carlos to help you. He is the best! Knowledgeable and helpful
MARY WOLFLE
|
Expérience générale
Évaluation :
5
Everything was excellent as usual
Marilyn powell
|
Premières impressions
Évaluation :
5
Somehow my order was lost and Carlos did everything to assure that the desk I had moved into storage was taken care of. I am in Texas and thanks to him the desk is safe and sound.
MARY WOLFLE
|
Premières impressions
Évaluation :
5
:)
Qiana anderson
|
Expérience générale
Évaluation :
1
I called 2 times and asked for a manager to call me back and never once did they call
Hannah Johnson
|
Expérience générale
Évaluation :
2
It does not appear that Uhaul staff are well trained or informed in renting Ubox. This experience was nothing but a hassle from the beginning, and I am still waiting on clarification about final bill
Dougles Ave
|
Expérience générale
Évaluation :
4
Still waiting for email to confirm payment date, thank you
Lorronna Jackson
|
Réservation
Évaluation :
1
I called to pay my bill and U-haul lost my information. They cant find any record. This is not good as almost everything my wife and I own are in a unit. Very dissapointed and will not recommend them
eric viele
|
Expérience générale
Évaluation :
5
Very friendly and helpful.
Carroll Ford
|
Expérience générale
Évaluation :
2
Having storage one floor up without any elevator is quite a stupid idea.
Anubrat Baruah
|
Expérience générale
Non les évaluations ont été soumises pour cet établissement.