Le client n'a pas laissé de commentaire.barbara m. | Premières impressions
Customer Reviews for U-Haul Moving & Storage at Stevenson Dr
Pour nous contacter
Springfield, IL 62703
(@ 11th St)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 11/25/2021: 7h00 am - 3h00 pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
- Entreposage de bateau
- Entreposage de véhicules
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Great customer service from the whole Uhaul team.Kelly M.
Always great service. Always use this particular U-Haul for that reason.JEANNE A.
nothing every thing was perfectRichard W.
Trucks were clean but there was a mix up with the trucks when we got there and they had to switch us to a different one. Employees weren't very pleasant at this location but again trucks were in great shape!Kristin M.
Le client n'a pas laissé de commentaire.Craig B. | Expérience générale
Le client n'a pas laissé de commentaire.Guo C.
Le client n'a pas laissé de commentaire.MARY K.
Le client n'a pas laissé de commentaire.Michelle B.
I signed up for bruns st location which was more convenient for me but we made it workLINDELL M.
No one explained about returning the truck overnight when closed and then charging a fee for an early return. Also, bought bundles of boxes and tried to return unused boxes. No one said you will need a receipt to return boxes. "Totally unprofessional".ANDRE M.
Le client n'a pas laissé de commentaire.Sheri F. | Expérience générale
Le client n'a pas laissé de commentaire.THOMAS C.
Worst customer service ever!JOSEPH C. | Expérience générale
Le client n'a pas laissé de commentaire.LATRISHA L.
Le client n'a pas laissé de commentaire.charles S.
Nothing. Both Calista and Garrett were excellent with me. Pleasant and professional.ADRIAN B.
Le client n'a pas laissé de commentaire.Sally B.
Le client n'a pas laissé de commentaire.CASEY T.
Le client n'a pas laissé de commentaire.TERRIE G.
Le client n'a pas laissé de commentaire.siedah m. | Expérience générale
Le client n'a pas laissé de commentaire.AUTUMN H.
Le client n'a pas laissé de commentaire.John K.
Le client n'a pas laissé de commentaire.CAROLYN V.
The rental attendant was super friendly and helpful. He knows his job and gets your paperwork completed and you hooked up fast. I have used them several times over the years and will continue to use them in the future.RICHARD B.
Le client n'a pas laissé de commentaire.THOMAS A.
Le client n'a pas laissé de commentaire.JESSICA M.
Very easy and pleasant experienceTerry E.
I did notice mouse droppings when removing items from the unit.Susan C. | Expérience générale
Got double charged and storage unit had mouse trap hole in wallSIEDAH M.
Le client n'a pas laissé de commentaire.Karen P.
Le client n'a pas laissé de commentaire.FIORE B.
I didn't know the 10' truck doesn't come with the extension step at the back until I was shown the truck. Likely there are larger trucks available that day. It would be helpful to explain that on UHaul website. I rented a UHaul truck in Chicago back in May and it came with a dolly and some blankets. I was expecting those things when I rented the truck in Springfield on Monday but I had to pay separately.ZHAOCHUN M.
Jessica Shook was a great help, very kind, and professional. She went above and beyond helping me get moving and she made it all very efficient. All around a great employee! I definitely will recommend this uhaul to everyone. Thanks againJOSEPH B. | Premières impressions
Le client n'a pas laissé de commentaire.MICHAEL C. | Expérience générale
Le client n'a pas laissé de commentaire.BRIAN B.
Make sure the manager documents what he tells people and doesn't over charge for things he's approved! Really bad experience all the way through!CHERYL M.
Le client n'a pas laissé de commentaire.Steve C.
Everything was perfect and employees were great! No trouble at allSherry O.
Le client n'a pas laissé de commentaire.Nicole j. | Premières impressions
Le client n'a pas laissé de commentaire.TIMOTHY T.
The staff was so wonderful and even patient even when I had a problem. 100 percent best uhaul I have ever been too!!!MARIA N.
Le client n'a pas laissé de commentaire.WILLIAM S.
Le client n'a pas laissé de commentaire.JAMES B.
Le client n'a pas laissé de commentaire.SCOTT W.
Le client n'a pas laissé de commentaire.THOMAS R.
This store always fulfills my expectationsFRANKLIN C.
Le client n'a pas laissé de commentaire.IMELDA S.
We returned our truck and took pictures as requested then tried to finish up the process at home. It would have been nice to know up front the entire return process needs to take place at the time of drop off. I had the information sent to email, and required a hotspot to finish up the transaction.CYNTHIA S.
The staff were very courteous and helpful!BECKY C.
Le client n'a pas laissé de commentaire.Troy J.
Le client n'a pas laissé de commentaire.Teresa H. | Expérience générale
The staff at this location was EXTREMELY helpful,and knowledgeable. They were friendly, courteous, and just plain good people! Very professional and a great experience!KEVIN G.
Le client n'a pas laissé de commentaire.TONYA K.
Le client n'a pas laissé de commentaire.Leigh Anne V.
I was supposed to be able to use the 24/7 pickup of the truck at 8:30am. The location did not do what they needed to do on their end to have that ready so when I got there at 8:20 to do the pickup process I kept getting a message that I had to wait until 9am when the location opened. The problem was we had people waiting on us to arrive with the truck to complete our move. We were on a tight schedule as it was and this put a wrench in our plans. I didn't need the truck for the full four hours luckily. However the location did not offer to extend my rental time due to their error. I think that would have been a courtesy.APRIL M.
The staff was super friendly and very knowledgeable and made small talk as if they'd known me for years. I will continue to utilize their location for my trailer rentals. And give a raise to the two women and the male that were working that night. Very nice.GABRIEL G.
Le client n'a pas laissé de commentaire.Tonya K. | Premières impressions
Le client n'a pas laissé de commentaire.Savannah T. | Expérience générale
Le client n'a pas laissé de commentaire.STANLEY C.
Employee didn't want to do their job .THOMAS S.
easy to work with and helpful connecting the trailer to my truck and disconnecting when i returned. both the lady and man working were polite and friendly.james B.
Le client n'a pas laissé de commentaire.Rebecca D.
Maintenance on things go along ways need to do so an if so make sure it's done right not half ass doneJesse G.
Le client n'a pas laissé de commentaire.MICHAEL C. | Premières impressions
Very helpful, friendly, and knowledgeable. Good customer service from the crew.Kelly M.
Le client n'a pas laissé de commentaire.CHARLES A.
Le client n'a pas laissé de commentaire.Melissa W.
Le client n'a pas laissé de commentaire.Cathy G. | Online Move In
Le client n'a pas laissé de commentaire.RHONDA W.
there is a second lake springfield in the parking lot, i returned the truck at night so it's not like i got much of a look at the place or talked to anyone but i didn't have any problems, aside from having to go around the massive 6-inch deep puddle. could use a bit of signage in the lot as to which way the key dropbox is but i found it easily enough lolBrian S.
I was impressed by the people working there and the overall experience.LEE S.
Le client n'a pas laissé de commentaire.CHARLES H.
Le client n'a pas laissé de commentaire.SHAUN THOMAS W.
Le client n'a pas laissé de commentaire.MICHAEL Z.
Nice, friendly staff. Trucks are clean and well maintained. Have rented two tines in last week to move locally.CHARLES B.
I have used this location multiple times and they are always professional, friendly, convenient and have what I need! Highly Recommend ðŸ'ðŸ»ðŸ'ðŸ»ðŸ'ðŸ»CHRISTINE A.
S.O.Leigh Anne V.
I never received an email for final invoice for our recordsPAUL C.
Le client n'a pas laissé de commentaire.EMILY R.
Thank you for your servicedavid h. | Expérience générale
Le client n'a pas laissé de commentaire.Trevor M.
Le client n'a pas laissé de commentaire.CATHERINE D.
The U-Haul app didn't work well. Garrett was a great help!!SARA S.
Le client n'a pas laissé de commentaire.Keith M.
Hours of operation are listed as 7 to 7 - does that mean that ABOUT 7 AM plus or minus a few minutes? If the opening time is 7 I should be able to conduct business at 7!!FRANKLIN W.
Le client n'a pas laissé de commentaire.SCOTT M.
Le client n'a pas laissé de commentaire.GILBERT M.
Excellent service à la clientèleJANELLE C.
Le client n'a pas laissé de commentaire.Sara P.
I accidentally reserved a truck from a different location. When I arrived the guys were so kind. They canceled the truck at the other location and set me up with one of their trucks, in minutes. Thank you so much!JENNIFER R.
Le client n'a pas laissé de commentaire.BRADY G.
They only have one problem there and it is a woman that works there is so rude and ignorant,but everyone else was very friendlyNicole C. | Expérience générale
The manager said I would get a 40,00 $ discount if I brought truck back with 1/4 tank of fuel...which I did. However, the receipt I received showed the truck as having less than 1/4 tank. My husband drove back to the store to inquire about the discrepancy and was given the runaround. Not pleased with this aspect of service.SANDRA B.
Location was not flexible in allowing me to return truck elsewhere - I had to return from Chicago to Springfield to return. My understanding is that this is a moving, hence, the point of moving is to not have to return to the place you left behind. It was beyond unbelievable and unacceptable.HECTOR R.
Hire SOMEONE!!!!JEFFREY M.
Jae was very friendly & helpful!Debra Y.
The staff was VERY friendly and understanding. I wanted to do contact less pickup. I put in all of my information 2 days before. Then at pickup, I had to put EVERYTHING in again and it took quite a while. I added a 2nd contact who didn't answer their phone so had to add someone else. I understand the need to have a 2nd but why wait till PICKUP to do all of this? Then, to get the keys I had to go IN to the store anyway. I left 35 minutes after I GOT there frustrated ðŸ˜ž However, when I got back I went in. I explained what happened and the young man at the counter was positive, friendly and understanding.Missy C.
The guy help me with my wire, he check and install new fuse, and work perfectly, everybody was very friendly, the best u-haul i ever had experience!Marcelo K.
Provide a small waiting area. Other than that, this location was very nice. Courteous employees and very quick service.susan S.
Le client n'a pas laissé de commentaire.VIRGINIA M.
Le client n'a pas laissé de commentaire.Steve K.
I have always dealt with this particular U-Haul. Always good service and ready to help.GILLIAN L.
Le client n'a pas laissé de commentaire.JUAN G.
Le client n'a pas laissé de commentaire.JOHN G.
The young lady that assisted us with the return told me that I owed nothing then proceeded to charge card 73 dollars give or take and I found out when I checked my accountLATRES P.
Le client n'a pas laissé de commentaire.Matt B.
Price to rent trailer for 24 hours was very reasonable. Staff was courteous and helpful.JOHN P.
Le client n'a pas laissé de commentaire.Satheesh S.
Booking rental was easy, and extending our rental was even easier. Merci.VAN W.
Not being charged twice for my service. I was charged the initial fee up front for miles and and all that. I didn't go over my miles and I filled it up with gas to where it was and was still charged an additional fee. The fee was never discussed and I'm not sure why I was charged.DUSTIN B.
Le client n'a pas laissé de commentaire.Jackie D.
Le client n'a pas laissé de commentaire.Steven W.
Garrett was so friendly and helpful. He attached the trailer to our Uhaul in the rain and made sure I was all taken care of.tom F.
Great friendly and helpful staff made pick up and drop off quick and easy.David J.
Le client n'a pas laissé de commentaire.CHRISTINE S. | Expérience générale
I was well pleased with my unit except it was on the second floor. Near the top of the stairs it was hard to grab the railing. I have used the vans and units in the future and if needed I will again.annie b. | Expérience générale
I called to set up rental. The store must have been busy because the call went to the call center. They booked me at the wrong location after I was on hold for 10 min. I went to the store and booked in person.SHENAN G. | Expérience générale
Le client n'a pas laissé de commentaire.Tearetha P. | Expérience générale
Le client n'a pas laissé de commentaire.TIMOTHY T. | Premières impressions
Le client n'a pas laissé de commentaire.DENNIS E. | Expérience générale
Le client n'a pas laissé de commentaire.DENNIS E. | Premières impressions
the best in towndeJuana T. | Premières impressions
Everyone was greatCASSANDRA M. | Premières impressions
Le client n'a pas laissé de commentaire.Angela F. | Premières impressions
Services supplémentaires à cet emplacement
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Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
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Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
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We have the largest selection in the industry!