Charged for mileage but when I was working the order the main screen said mileage was included at 30 miles...charged anyways. Go figure. Don't trust what you rent online.Randy N.
Customer Reviews for U-Haul Moving & Storage at Stillwater Avenue
Pour nous contacter
Old Town, ME 04468
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Staff at old town location are super nice and helpful!LYNNE S.
Always excellent service! Deven and crew friendly and helpful. My Uhaul spot ,I recommend this location.KATHI R.
Le client n'a pas laissé de commentaire.RICHARD B.
Le client n'a pas laissé de commentaire.Robert W.
Le client n'a pas laissé de commentaire.Rodney B.
Le client n'a pas laissé de commentaire.SHEY L.
There were security fences down. Worse yet you raised the rental fee twice in 1 year.Roy J. | Expérience générale
Le client n'a pas laissé de commentaire.Mark O.
Le client n'a pas laissé de commentaire.BRIAN V.
Le client n'a pas laissé de commentaire.RANDY W.
My side by side was too big for a 10x10 and she immediately found me a 10x15 for a smooth transition. It was greatly appreciated!!!Lauren L. | Premières impressions
Le client n'a pas laissé de commentaire.Wayne M. | Expérience générale
I have not had a better place to put my stuff than the Old Town U-haul I used them for 3 yrs to store my stuff the prices were very good. Security is good for where I was. I would go right back there again if I needed to.Lisa G. | Expérience générale
Le client n'a pas laissé de commentaire.DUSTIN A.
Staff were friendly and helpful, as always...NANCY B.
Devin is very pleasant and friendly. Greets with a smile and very professional. I would recommend this facility to my friends.Richard J. | Premières impressions
Le client n'a pas laissé de commentaire.CYNTHIA W.
Le client n'a pas laissé de commentaire.Victoria N. | Premières impressions
Le client n'a pas laissé de commentaire.Sara H. | Expérience générale
The staff were friendly and efficient, from my I initial phone call to drop off. Everything was as easy as could be!KRISTIN O.
Le client n'a pas laissé de commentaire.Eric F. | Expérience générale
I got over charged on miles by 400 miles. Was not asked where in New Brunswick I was going. Very dissatisfied. Will not use again ever.Keith R.
Very friendly. Did reservation online and was greeted and help right away when I arrived.JOHN L.
Le client n'a pas laissé de commentaire.DAVID M.
The nicest staff helped me!! I am super impressed by how simple and they made everything for me.Edward R. | Premières impressions
Le client n'a pas laissé de commentaire.Daniel O.
Le client n'a pas laissé de commentaire.Deborah R. | Expérience générale
Not much...Devin knows her job well, great customer service, so polite & professional...DONDI S.
Le client n'a pas laissé de commentaire.joseph s. | Expérience générale
Le client n'a pas laissé de commentaire.RYAN S.
Devin was very knowledgeable of job & was such a polite young lady.dondi s. | Premières impressions
The crew at the Old Town U-Haul location we above and beyond. Super easy to work with and assist through a first time online registration/pick up. Hands down the most organized and efficient U-Haul experience I've had in 20 years of using U-Haul equipment. Je les recommande fortement.ANDREW W.
Just got too expensiveTimothy G. | Expérience générale
Le client n'a pas laissé de commentaire.REBECCA G.
Le client n'a pas laissé de commentaire.Dannielle G. | Premières impressions
I need to contact someone with uhaul because allot of my items are ruined from water damage and covered with dirt that was coming in from the outside dirt parking lot.Dwan A. | Expérience générale
Y'all do a very good job, very helpful.SCOTT W.
Le client n'a pas laissé de commentaire.GARY G.
the manager is extremely efficient and friendly, she makes the process simple and with interest to return there next time we need a vehicle or suppliesARMANDO R.
Le client n'a pas laissé de commentaire.WILLIAM M.
Courteous and convenient, excellent customer careTHOMAS A.
Nothing, Devin is amazing!!ANTHONY V.
Reduce rental on trailer transport if dropped off early.STARR F.
Old Town Uhaul staff are excellent! I have rented there several times and always a pleasant experience. Merci.Kathi R.
This process was smooth and the staff was friendly and professional. I appreciated their communication throughout the process and am so thankful they are here!CARLY M.
No waiting at this location although it was a little farther away for me so increased my mileage driven. The employee was very efficient and friendly. An excellent experience!JUDYTH L.
Professional, quick and clean.AARON W.
Le client n'a pas laissé de commentaire.Lisa W.
Very prompt, friendly and professional staff. Equipment ready and cleaned...no issue and drop off was quick and efficient. Best service around. Merci.DEREK N.
The staff was super helpful tooWilliam M. | Online Move In
Le client n'a pas laissé de commentaire.CHAD P.
Le client n'a pas laissé de commentaire.FRANK M.
Le client n'a pas laissé de commentaire.EMMANUEL A.
Le client n'a pas laissé de commentaire.Jim W.
Le client n'a pas laissé de commentaire.WESLEY H.
I would recommend having the equipment where you reserve it, especially if someone has reserved it months in advance!! Seems simple but uhaul seems to it care at all about how their customers are being treated. Also I am still in the process of trying to get a refund for the extra day I did not use. (This is day two who knows how long it'll take) I would not recommend uhaul and I'd say to the company as a whole you have some major logistical issues that must be fixed before I'd even consider using you to rent again.Ryan B.
Nicholi helped a lot! Thank you so much!Kelly W. | Premières impressions
Le client n'a pas laissé de commentaire.Joseph G.
I was very upset as I had made a reservation for a 26' truck two weeks prior to pick up only to find that they had a 20' truck. No one told be beforehand that they didn't have what I had reserved. Needless to say I was upset and wondered why no one had contacted me to alert me of the change to my reservation. There was NO HEADS UP!!!!! It was a frustrating experience to say the least and very disappointed.ANGELA G.
First time dealing with this location. Very good service.YVONNE C.
Le client n'a pas laissé de commentaire.FREDT H.
Le client n'a pas laissé de commentaire.Michael C. | Premières impressions
Asked for truck with certain towing capacity. Wasnt until ingad paid that they explained only 2" ball on truck but have reciever but is off center and high. Place I rented trailer from advised against it. Didnt use truck. Still had to pay $85 for nothing. Manager dismissed me saying "I showed you how it works". She didnt. She told me. Big difference. Not happy.SHANE B.
Le client n'a pas laissé de commentaire.DWIGHT H.
Le client n'a pas laissé de commentaire.ANTHONY C.
I don't feel I should have had to pay for Extra mileage when I made my reservation at the odlin road location but u-haul changed it to Stillwater avenue. I made my estimate based off my selection and had no control over the extra mileage.Richard F.
Le client n'a pas laissé de commentaire.RONALD B.
Always friendly quick service. I rent a trailer to get home improvement materials regularly. Upon return I am typically met in the parking lot as I back the trailer into the spot. Super easy and nice.MARK B.
Pleasure to do business with.YULANG T.
Le client n'a pas laissé de commentaire.Kingsley W.
Le client n'a pas laissé de commentaire.CINDY C.
I was only there for a couple minutes. I dropped off my truck and the person who came out to meet me was Natasha. I told her about the bug infestation and she kindly said there'd be no additional charge when I said I did go over my miles (though I had put in more than enough gas to replace what I used for that). So I thought everything was done - but then the next day, saw there is a pending charge of around $60 additional. I don't know if that was for the extra day or not - because I had called Friday morning, 7/16, to say I thought I would need an extra day but they said they showed my contract going through Saturday 7/17 at 9 am. Which was weird because I thought I had rented just through 7/16, but then I thought it worked out evenly, even if it was a mistake by the Bangor people. I brought the truck back Friday evening. So, although Natasha was perfectly nice and helpful, somewhere along the line there were several miscommunications and I ended up owing more AND having a bug infestation (the bugs were not the fault of the Old Town location)Peggy K.
Le client n'a pas laissé de commentaire.Charlie L.
Le client n'a pas laissé de commentaire.SERGIO B.
Was a great experience! Only possible improvement I could suggest would be have two people working instead of just one, the poor guy had so many people to help and I think didn't need the extra stress. He did a great job helping us out.Dean C.
Le client n'a pas laissé de commentaire.MICHAEL M. | Premières impressions
Le client n'a pas laissé de commentaire.SARAH E.
Le client n'a pas laissé de commentaire.Richard D.
Le client n'a pas laissé de commentaire.Reginald B.
Le client n'a pas laissé de commentaire.MICHAEL H.
Le client n'a pas laissé de commentaire.EROL S.
Le client n'a pas laissé de commentaire.SARA K.
Natasha was very helpful!ANNA C.
Had a great experience at this UHaul location. Merci.RHONDA B.
Just right...excellent service.SIDNEY L.
Le client n'a pas laissé de commentaire.Debra S.
I hope I never have to use U-Haul again. My experience with them was horrible. Customer service is nearly non-existent. My box did not arrive the day it was supposed to. A couple of their employees at this location were super helpful, but it seems the company, overall, is just tanking. Contacting the 800 number or using the live chat was useless. Someone did try to break into our U-Haul Ubox, so make sure you use a good padlock.Steven L.
I absolutely want to thank you all for understanding that I had a couple complications getting the truck back on time I appreciate everything that you did for meRONALD R.
very helpful at pick up and drop offJUDITH S.
Le client n'a pas laissé de commentaire.Travis W.
This is my preferred choice of u-haul companies.Jeannette M. | Premières impressions
Le client n'a pas laissé de commentaire.HUNTER S.
Le client n'a pas laissé de commentaire.BENJAMIN C.
Le client n'a pas laissé de commentaire.HAYDEN S.
Le client n'a pas laissé de commentaire.richard S.
Le client n'a pas laissé de commentaire.SIMONFRANK P.
Le client n'a pas laissé de commentaire.Alexa K.
An absolute great experience. The ladies behind the counter were outstanding, prompt at getting me on my way, helpful outside hooking up the trailer and unhooking when I returned.Steven C.
Le client n'a pas laissé de commentaire.BRIAN K.
Le client n'a pas laissé de commentaire.Taylor A.
Le client n'a pas laissé de commentaire.Rachel S.
Devon, was Fantastic and a pleasure to deal with in old town, Maine. She was very knowledgeable and set me at ease about the rental.Robert B.
Le client n'a pas laissé de commentaire.EDWARD W.
Old Town location was excellent. Would rent again. Hancock location was a disaster will never even call them again.JAMES B.
Le client n'a pas laissé de commentaire.Gregory U.
You can remove Main Street Moving from any recommendations when people use the U-Haul website to locate and retain loading/unloading help. They got back with me very quickly to contract for the job and then didn't bother to show up. The Stillwater Avenue U-Haul in Old Town was able to assist me in lining up more movers, which I greatly appreciated and the company they recommended, Boards Under My Feet, went out of their way to accommodate my needs and provide the service. I called and left messages for Main Street Moving FOUR times and never got a response from them. Not a service that U-Haul should want associated with their name and reputation.Wayne O.
Le client n'a pas laissé de commentaire.Jeffrey J. | Premières impressions
Fast friendly and convenient. Would recommend to anyone looking to store! Thank you for the free lock.Mark W. | Premières impressions
Devin goes above & beyond!Sherry J. | Premières impressions
Le client n'a pas laissé de commentaire.SHAWN J.
Le client n'a pas laissé de commentaire.TYLER S.
Le client n'a pas laissé de commentaire.Edwin C.
Le client n'a pas laissé de commentaire.Michael C.
Le client n'a pas laissé de commentaire.JOHN D.
Le client n'a pas laissé de commentaire.Justin S.
Outstanding service with great a great price!SCOTT O.
Le client n'a pas laissé de commentaire.ANTHONY V.
Devin was super helpful and very nice.Aaron H. | Premières impressions
Le client n'a pas laissé de commentaire.MARGARET M.
Le client n'a pas laissé de commentaire.Marc G.
Le client n'a pas laissé de commentaire.Levi P.
Le client n'a pas laissé de commentaire.DAVID D.
Devin was courteous and very professional, providing excellent service. We are very happy to have chosen U-Haul for our moving needs and would highly recommend this facility and the manager, Devin Levesque, to anyone.BRADLEY K. | Premières impressions
friendly and professional staffDerek N. | Online Move In
5s tars once the gate is repaired and closedBetsy S. | Premières impressions
They were very pleasant to work with a the store and they were even able to accommodate a change in return time. I would recommend this place to othersPaula N. | Premières impressions
Le client n'a pas laissé de commentaire.Aaron B. | Premières impressions
the staff was very helpful and polite- great facility!Katherine T. | Premières impressions
The general manager was very approachable and sweet when I asked her a question. She made sure she had an answer for me before I left. Thank you for making the experience pleasant.James B. | Online Move In
Le client n'a pas laissé de commentaire.Theresa A. | Premières impressions
Le client n'a pas laissé de commentaire.Four Directions D. | Premières impressions
I first wanna say the guy at the front desk was super nice and very helpful so what I'm about to say does not reflect how I feel about him cause I'm honestly a little up set nothing serious but when I reserved my unit I was told it was an out side access unit and its not, it's a unit inside of a unit and I was supposed to get a lock I believe and I did not but anyway the unit was fine and I had a lock already. Just telling it how I saw it. ThanksKorey B. | Premières impressions
Good serviceTimothy G. | Premières impressions
Courteous staff. Dependable and good running van. Reasonable cost. Clean storage unit.Loving touch I. | Premières impressions
Devin has been incredibly helpful to me and I so happy with the service and attention I have received.Shirar P. | Premières impressions
Very friendly and helpful. Was a customer a few years back, had a good experience then too.terry c. | Premières impressions
Great serviceNancy P. | Premières impressions
Appreciate the friendly service we received on our first visit to your storage facility.Steve G. | Réservation
Excellent service à la clientèle. Friendly, polite, and professional staff.Mark G. | Réservation
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