Évaluations des clients U-Haul Moving & Storage at Swayne Field

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at Swayne Field

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Lynese F. le

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Le client n'a pas laissé de commentaire.

Jocelyn D. le

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Easy in and easy out truly appreciated the assistance getting a truck to move some of my things.

Kevin L. le

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Le client n'a pas laissé de commentaire.

Keith E. le

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Le client n'a pas laissé de commentaire.

Grant H. le

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Make clear the timeframe for truck return. Returned a truck an hour late and got charged an extra $57

Curtis H. le

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Le client n'a pas laissé de commentaire.

Alexi S. le

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Everything was satisfactory. Both the employee who checked us in and the one checked the truck back in we’re friendly and efficient.

Emma W. le

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Le client n'a pas laissé de commentaire.

Dominque W. le

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Best Experience Ever!

Lachela B. le

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Le client n'a pas laissé de commentaire.

Latwan W. le

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⭐⭐⭐⭐⭐

Darice I. le

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I done dealt with this uhaul company before and never experienced poor cx service til today. Picking up the uhaul I had great cx service by stephen(steve) but when it was time to returning it, it was a young kid name javon Brooks who was very rude it seem like he wanted to hold me up from leave asking me all this petty ass ?s like how do u pronounce ur last name is it this or that, did u just take a picture of me, and I'm minding my own business in my phone( texting) cause I'm pissed due to the fact he was very annoying ,very irrelevant check the uhaul out and let me be on my way geeshh!.. ps# you never know what a cx is going through to be acting the way he did to me, I was on a time schedule to do other things young boy!!!!....

George S. le

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Check the vehicle mileage and gas gauge for accuracy. This is the second time I've rented and both times they were off.

Tracy W. le

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Le client n'a pas laissé de commentaire.

Pauline E. le

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Le client n'a pas laissé de commentaire.

Joe O. le

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Le client n'a pas laissé de commentaire.

Bryant W. le

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Le client n'a pas laissé de commentaire.

Kelsey H. le

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Le client n'a pas laissé de commentaire.

gordon m. le

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This I Haul facility has restored our faith in UHaul. If all U Haul was operated this well they will continue to be a good company.

Richard P. le

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I will never go back to the Reynolds Rd location , I have RENTED car hauler several times and every time I go to that location I am sent on the day of the rental to another location, I was told that they did not have one for me because it was not brought back ? I had a reservation made days before and they call the day of the pick up date ? if they didn't have one why didn't they call the day before? to much additude at Reynolds Rd. I will go to they other place.

patricia T. le

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Le client n'a pas laissé de commentaire.

Brad T. le

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Le client n'a pas laissé de commentaire.

Larry M. le

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First rate service friendly and fast from beginning to end thank you!!

Aleighsha P. le

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There was nothing wrong with this location. Just wish I could have found a uhaul closer to where I was moving so it didn’t cost so much.

Lee C. le

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You went over and above and my expectations. And made sure to call me and let me know that I had left some of my belongings and the truck. Great customer service. Would recommend this place to everybody

Bryan R. le

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The guys here were very helpful, hooking up the trailer for me and airing up the tires. They were friendly and professional and this location is in a repurposed old warehouse, which is cool

BEN A. le

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This review is in regards to the 24 hour storage unit key card not working. I have been on hold over 25 min after girl answered the phone and asked me for the location of the storage unit. Still hasn’t answered, still on hold:)

Jordan J. le

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I was guaranteed the truck at another location and was later sent an email to pick up here and want my $50 refund for the guarantee that was not provided at my location requested.

sabrina H. le

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Le client n'a pas laissé de commentaire.

randall M. le

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Excellent customer service. Will come back here for my next truck!

Andrew H. le

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The gentleman was very apologetic for my poor experience but the damage was already done. I cannot be retained as a customer.

Brent A. le

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Stephen was very friendly and helpful when I came and collected the trailer. I dropped the trailer off on Saturday afternoon. I'm not sure of the names of the two guys who helped me get checked in, but they are also super friendly and helpful.

Ericka O. le

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Truck needs an alignment, seriously, the steering wheel must be kept at a 45 degree angle to drive straight...

GARY L. le

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We were not told that you moved or that I had to use an app. No real person was at the last place I used to go to.

Steven B. le

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Le client n'a pas laissé de commentaire.

keith E. le

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The computer was very slow, so it took a long time to get the truck. The worker was knowledgeable and very nice.

ronnie K. le

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Le client n'a pas laissé de commentaire.

Timothy K. le

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Le client n'a pas laissé de commentaire.

Richard A S. le

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The staff is very friendly and helpful.

Olivia S. le

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Worst management ever. Got the impression they have a carefree attitude when it comes to inconveniencing customers.

Amy P. le

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I rented the truck that has 3/8 in the gas tank. I drove 8 miles each direction. I chose not to refuel as I am an inexperienced driver w a large (26foot truck) I knew it was expensive if I chose not to risk navigating to a city gas station. Figures 16 total miles... how bad could it be? Well they have a rule if the truck goes under 1/4 a tank, you are charged an additional $30. They if they had a half a tank of gas from the beginning, I wouldn’t have been so unlucky. My guess, is that this is just an extra money maker for them. Crappy customer service .

William M. le

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I didn’t have the trailer more then 24 hrs and got charged two days rental on it and had to call customer service to find out why. Customer service refunded a days rental.

VICTOR E. le

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Le client n'a pas laissé de commentaire.

Richard B. le

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Le client n'a pas laissé de commentaire.

Michael w J. le

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Everything was just fine...

malaysha H. le

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Le client n'a pas laissé de commentaire.

DANA P. le

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Very fast and professional would use and recommend company

Ricky P. le

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Le client n'a pas laissé de commentaire.

Bilal A. le

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Le client n'a pas laissé de commentaire.

Tonya B. le

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This has got to be the worst Location ever! Filthy truck!!! Truck left on empty barely made it to the gas station. Associated working there was NOT accommodating at all. This location is in a very Suspicious location. Trying to maneuver the app in the middle of the night is very dangerous.

Mayon H. le

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Tracy show excellent customer service..he was very friendly and was happy to assist me

robert M. le

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Le client n'a pas laissé de commentaire.

Alyssa Y. le

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We had originally thought we'd rent a truck but decided to use a U Box at the last minute. Everyone was so helpful in orchestrating the move in only a few days. Everyone was professional and courteous. So glad we went this route.

Prabaha S. le

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Le client n'a pas laissé de commentaire.

Donald W. le

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Best Service Ever

Cythia smith S. le

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Le client n'a pas laissé de commentaire.

Benardino P. le

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call THEM!!!!!!!

JERRY F. le

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Le client n'a pas laissé de commentaire.

Paul M. le

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Le client n'a pas laissé de commentaire.

Jeff K. le

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Le client n'a pas laissé de commentaire.

Elisha W. le

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Le client n'a pas laissé de commentaire.

Matt N. le

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Le client n'a pas laissé de commentaire.

Scott F. le

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Tracy was very helpful and pleasant. He Runs a great business. 2nd time using them. Would highly recommend!

Shaleeah S J. le

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Le client n'a pas laissé de commentaire.

Paul R. le

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Le client n'a pas laissé de commentaire.

Jeffrey N. le

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As usual, very friendly and helpful service from the folks at Swayne Field location.

Chelsea C. le

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Le client n'a pas laissé de commentaire.

Stanley Y. le

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Le client n'a pas laissé de commentaire.

Pauline E. le

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Mr. Tracey Brown makes working with UHaul a delight. I wish all companies had his customer service.

Joseph N. le

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Needs better signage to find it from the main road.

toiya C. le

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Have a manager that better eliminates problems. The fact that the mistake was his he should not have just waved it off like oh well

james K. le

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I felt like I was being processed for prison with all the invasion of privacy and picture taking,very uncomfortable with a feeling of identity theft, will not rent from u haul again because of this.

Alishia W. le

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Le client n'a pas laissé de commentaire.

Eric H. le

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Staff very helpful

Dana H. le

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Na

Robert R. le

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It had a tall lite out.

Cassidy P. le

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Le client n'a pas laissé de commentaire.

Lawrence M. le

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It was VERY quick...which is great after a LONG moving day.

Thelma M. le

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I liked the customer service and the people were patient and understanding. I had a hard time with the mobile app but thanks to Sir Tracy Jr. I was able complete my reservation and complete my move.

Eric H. le

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Great customer service!

Andrew P. le

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Le client n'a pas laissé de commentaire.

Edward G. le

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The gentleman who helped me was excellent!!! Thank you.

THERESA W. le

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The reason I said "no" to clean and inviting was the "inviting" part. This location was so hard to find if you weren't familiar with the area! The entrance wasn't clearly marked and Google Maps was WAY off. Once I found where I was going the guy working was fast, efficient, friendly and overall great.

David S. le

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Great service. Very clean vehicle and nice guys in the store.

Barb L. le

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Everything worked out great and 24/7 check in was easy!

Jennifer W. le

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Le client n'a pas laissé de commentaire.

Christopher S. le

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The reason for the Average rating is twofold. First they totally messed up the delivery of the Ubox to my son's apartment as it was scheduled. I had to spend 3 1/2 hour on the phone trying to resolve this issue and my son now had to take time off at his new job. Second is the response I got; after spending the time on the phone they came through with a specific time for the delivery, not a 6 hour window, apologized and gave me a discount. This saved them from getting a poor rating.

Terry M. le

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I was charged an additional unauthorized $13.89 after dropping the trailer off. The trailer was in the same condition as when I picked it up. I will not use this location again.

Rebecca F. le

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The Location on Council st was great... however we originally had booked a 9am pick up at another location. Something went wrong with the drop off of the truck we booked at the pick up drop off only location, so it was a nightmare getting it corrected.... Finally customer service just sent us to the location on council st to get help with a rental... The team was nice and quick with helping us, but i feel like we should get a refund due to the before hand issues causing us to run 3-4 hours late.

Eli B. le

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Don't say a truck is going to be at a location when it was't. You can't say the pick-up time has changed when your whole move is based on the time you get the truck. Thanks for a whole lot of nothing, you won't get any recommendations from me.

Sara E. le

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Le client n'a pas laissé de commentaire.

LEROY S. le

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Great customer service. Thanks

Michael B. le

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Great experience the staff was very friendly and knowledgeable. Easy pick up and easy drop off! Made it painless!

Tamiko D. le

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The staff was so great an awesome he was so claim an answered all my questions an gave me water cause i was so darn hot

Jason S. le

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Le client n'a pas laissé de commentaire.

Jennifer D. le

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Le client n'a pas laissé de commentaire.

Jasonandrew S. le

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Le client n'a pas laissé de commentaire.

Sam B. le

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Le client n'a pas laissé de commentaire.

Bonnie S. le

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Customer Service was excellent

Lindsay A. le

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It can be difficult to figure out where the entrance is.

tara T. le

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Have more professional customer service representatives. The truck wouldn’t start once we got it loaded and wasn’t driving right when pulled off lot but location was closed and customer service representatives kept hanging up on me when trying to get road side assistance.Tracy was helpful and got us a truck out the next day but overall the experience was not so good.

Miasia D. le

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Le client n'a pas laissé de commentaire.

Christopher K. le

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Easy to use the online check in process staff members very friendly and helpful even with a last minute return to save on after hours fee would highly recommend this location

Michael K. le

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Le client n'a pas laissé de commentaire.

ALLISON F. le

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Steve who helped me was great, the facility was clean and truck was fine. However the reason I would not recommend this location is purely based on the area, there were literally prostitutes and drug dealers 100ft from the entrance. Very bad area, feels very unsafe, I would not leave my car there overnight. The "street" leading to the entrance is riddled with huge huge potholes also. Not ideal area.

gretta w. le

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The unit and the facilities were clean and secure. I like the new card check in and out. I would rent a unit there again.

gordon m. le

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Tracy made our first experience with U-Haul storage amazing. He helped us maneuver the truck, talked us through the process and assured us of the security. 5 stars isn't enough, he deserves 10!

Dorian C. le

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Keycard gave me problems at times, but other than that everything else was ok

Cheryl F. le

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The service was the best and the employees were great thanks

timothy c. le

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Great facility

stephanie p. le

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Very pleasant staff, no issues if so very well tooken care of.

Heath L. le

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excellent service in both locations.

oscar r. le

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Really good service

JOE G. le

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Very perfectional and very clean

JOE G. le

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Very perfectional

Katrina H. le

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I will return if I need to use U-Haul again ... great customer service

Danielle H. le

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The elevator was kinda a pain to use

Clyde H. S. le

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No rating and no comments - facility not used.

greg l. le

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Friendly and helpful staff. A special thank you to Steve, who removed the locks from my Uboxes when I lost the keys. Would use this location again, and recommend to friends and family.

Michael B. le

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I was very satisfied with the service. I would highly recommend to anyone.

Ringo W. le

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I would have liked a refund of the U-Haul not used when turning in the U-Haul.