Évaluations des clients U-Haul Moving & Storage at Swayne Field

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at Swayne Field

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Michael B. le

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Great experience the staff was very friendly and knowledgeable. Easy pick up and easy drop off! Made it painless!

Tamiko D. le

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The staff was so great an awesome he was so claim an answered all my questions an gave me water cause i was so darn hot

Jason S. le

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Le client n'a pas laissé de commentaire.

Jennifer D. le

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Le client n'a pas laissé de commentaire.

Jasonandrew S. le

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Le client n'a pas laissé de commentaire.

Sam B. le

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Le client n'a pas laissé de commentaire.

Bonnie S. le

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Customer Service was excellent

Lindsay A. le

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It can be difficult to figure out where the entrance is.

tara t. le

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Have more professional customer service representatives. The truck wouldn’t start once we got it loaded and wasn’t driving right when pulled off lot but location was closed and customer service representatives kept hanging up on me when trying to get road side assistance.Tracy was helpful and got us a truck out the next day but overall the experience was not so good.

Miasia D. le

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Le client n'a pas laissé de commentaire.

Christopher K. le

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Easy to use the online check in process staff members very friendly and helpful even with a last minute return to save on after hours fee would highly recommend this location

Michael K. le

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Le client n'a pas laissé de commentaire.

ALLISON F. le

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Steve who helped me was great, the facility was clean and truck was fine. However the reason I would not recommend this location is purely based on the area, there were literally prostitutes and drug dealers 100ft from the entrance. Very bad area, feels very unsafe, I would not leave my car there overnight. The "street" leading to the entrance is riddled with huge huge potholes also. Not ideal area.

David A. le

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Le client n'a pas laissé de commentaire.

Lynnel G. le

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Le client n'a pas laissé de commentaire.

Joanne p. le

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Service was excellent!!!

RALPH H. le

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Street sign to location was missing.making it hard to find entrance to location.other than that drop off was smooth.

Bruce G. le

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Le client n'a pas laissé de commentaire.

gretta w. le

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The unit and the facilities were clean and secure. I like the new card check in and out. I would rent a unit there again.

Steve R. le

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1) the crew at the location were very friendly and professional. nice guys. 2) the location i selected was not available, and it was changed; the new location was several miles further away, which means I paid more than i expected on mileage. that left a bad taste in my mouth--it was not the fault of the guys at the location, so I didn't say anything. But this rental cost about $15 - $20 more than I expected due to the location change. I didn't like that.

Keith J. le

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Le client n'a pas laissé de commentaire.

Markis P. le

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Do not change to satelite location those are horrible

grant m. le

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Everything was good, quick check in and check out, courteous employees, equipment did the job. Overall excellent experience, thanks

COOKIE S. le

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Le client n'a pas laissé de commentaire.

ravon s. le

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Great place, friendly, and helpful.

Mitchell o. le

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Overall, a great experience. Staff was very helpful in taking care of my needs and getting me the most convenient rental contract. However, there was used gum stuck to the seat belt of the truck. Didn't notice it until I stepped back out of the truck and saw my ruined shorts.

Alan M. le

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Le client n'a pas laissé de commentaire.

Michael M. le

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The customer service was top notch. Was a very quick and easy process and Tracy B was very helpful and friendly. Will definitely be using them again after our house is built and need to move again!

gordon m. le

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Tracy made our first experience with U-Haul storage amazing. He helped us maneuver the truck, talked us through the process and assured us of the security. 5 stars isn't enough, he deserves 10!

Nate R. le

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Le client n'a pas laissé de commentaire.

VINCENT M. le

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This is the best location I have ever done business with. This was my fourth rental in two weeks from Tracy and his team. Every time the equipment was ready, clean and in great condition. Check in and out was a breeze with no surprises. Eli keeps the equipment in excellent condition and is very customer focused. Tracy and his son are a pleasure to do business with. I highly recommend this location

Kasidhe D. le

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Le client n'a pas laissé de commentaire.

Kristen B. le

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Le client n'a pas laissé de commentaire.

Jerry R. le

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Le client n'a pas laissé de commentaire.

RICKY A. L. le

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I reserved a 15 ft. truck a full month before the required date of May 25th at Shamrock Storage in Bowling Green Ohio. I checked twice before pickup to confirm equipment. When I called the day before pickup, I was told that there was NO equipment available for me on that date but instead of a 15 foot truck, I could get a 26 ft truck in Franklin KY. Also, the location in Bowling Green would be closed on the date I had the scheduled pickup. Ciara from U-Haul corporate called and was extremely helpful. She found me a truck in Toledo for the date required. I was contacted by Stephen Kirchberg from the Toledo location and he confirmed the reservation. When I arrived at the location (765072), Stephen walked me through the process and got me on the road. Stephen Kirchberg should be the face of U-Haul. If all locations had a Stephen, I would never go anywhere else. Unfortunately, your overall service is very poor. You advertise low prices but seldom deliver. This is the second time this has happened to me. I will look elsewhere for rentals in the future. You have lost a customer and I will not use U-Haul again because I bet I will never hear from you again. Rick Lunka

Tim M. le

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Le client n'a pas laissé de commentaire.

Robert B. le

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Le client n'a pas laissé de commentaire.

HUNTER J. le

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They didn’t give me the right number of pads and so I now got charged for what they didn’t give me because they thought I lost them because the service man in Toledo didn’t count out right the number of pads. He though there were 12 per bag when there was only 6.

Salim W. le

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the manager is very nice and well spoken....he is simply perfect for a manager!!

SAM D. le

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Uhaul changed my location to pickup my van and never informed me of the change. It put my day for business off by 2hours. Not happy!

VINCENT M. le

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Excellent customer service. The team was prompt and made sure the equipment was correct. Check in was quick and easy.

monique c. le

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Making sure that you are aware of the gas is where it supposed to be where it should be whenever you check it out

Keira M. le

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Le client n'a pas laissé de commentaire.

Cynthia J. le

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Tell us how to earn free perks, so many rentals should be able to earn a free rental but we have to pay for miles. Have a sale , maybe half price rental days. Oh how I would love it.!!!

Edgar P. le

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Cool

ryan h. le

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Le client n'a pas laissé de commentaire.

lacarmen w. le

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Le client n'a pas laissé de commentaire.

Stephen G. le

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I never received my deposit from ordering from my card

tribune d. le

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Le client n'a pas laissé de commentaire.

KELLI G. le

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Le client n'a pas laissé de commentaire.

Nicholas C. le

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We went to pick up a trailer that we had reserved for weeks and we were sent to three different locations before we actually got the trailer.

David H. le

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The neighborhood was just a little scary

Hallie L. le

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Making sure the lighting is working properly on the dashboard.

MICHAEL S. le

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Both people were friendly and helpful to make the return easy

David D. le

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Le client n'a pas laissé de commentaire.

Faith M. le

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The website advertised $0.79/ mile, but when I got there, the price was $0.99/mile. :( Didn't realize it til after our trip. Both the owner and attendant were courteous and easy to work with.

Dontae H. le

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Le client n'a pas laissé de commentaire.

Matthew C. le

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Le client n'a pas laissé de commentaire.

William M. le

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None. Tracy Brown does a good job of running the Renting Location.

James J. le

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Your computer systems don't seem to be what they should. Your training programs need help, too insure that your employee can give good customer service to enhance your company's goodwill. I would like to recommend your company however service of late has been awful.

Jeremy J. le

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Customer services needs to better, it was a hassle the whole time, worked kept telling me I had to use the app even though I told him it wasn’t working for me. He didn’t seems to care and closed up shop regardless.

Joanne K. le

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Almost everything I had your movers move for me was either completely broken or damaged. To include my grandmother’s antique serving platter, my table and chair set, my TV stand was completely shattered along with my rolling kitchen island. I could not be more disgusted with a company and would never recommend you to anyone.

timothy c. le

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Excellent service

Elena S. le

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Le client n'a pas laissé de commentaire.

Patrick M. le

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Cannot really comment on this location because I just did and after hours key drop-off and it was at night.

Mark M. le

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Le client n'a pas laissé de commentaire.

Dorian C. le

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Keycard gave me problems at times, but other than that everything else was ok

eric j. le

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To be honest , I will not use your services again. Vehicle was not clean and the truck has a was not full with gas even thought as it indicates in the paperwork I received

Tamala P. le

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Le client n'a pas laissé de commentaire.

Carson W. le

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Nothing to improve, the two workers that helped us were AMAZING!! I was so worried about getting a trailer (it being my first time hauling something.) and these men made my experience so much easier!! Thank you from the bottom of my heart!!

Jeannie W. le

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Positive- Staff at this location very friendly and helpful. Worked w Tony didn't get other employees name. Also making reservation phone and online very smooth

GLORIA H. le

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Le client n'a pas laissé de commentaire.

Robert H. le

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Le client n'a pas laissé de commentaire.

john h. le

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You can Promote Mr Brown.

Lashaun P. le

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The customer service representative gave me the wrong quote. She gave me the quote for a 10 foot truck and set me up for a 20 foot truck. When I arrived at the Uhaul location they where nice and helped me figure out what she did wrong. I had to pay the higher price but the gentleman who helped me was very nice.

SABRINA C. le

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Le client n'a pas laissé de commentaire.

Kurt W. le

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Le client n'a pas laissé de commentaire.

Cheryl F. le

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The service was the best and the employees were great thanks

Fred S. le

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Nothing, personnel were very friendly.

Randall G. le

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I can’t believe you would send me to The most dangerous part of town When there is a U-Haul I half a mile away from my new house Right on Alexis ! I will not be using U-haul ever again ! I don’t need to be in fear of my life when I’m dropping off your equipment bullshit !

Shirley P. le

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Le client n'a pas laissé de commentaire.

Douglas C. le

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Le client n'a pas laissé de commentaire.

Candace D. le

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Le client n'a pas laissé de commentaire.

timothy c. le

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Great facility

Willie C. le

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Nice crew.

sandra f. le

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Le client n'a pas laissé de commentaire.

Theresa D. le

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Very nice service thanks

stephanie p. le

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Very pleasant staff, no issues if so very well tooken care of.

Heath L. le

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excellent service in both locations.

oscar r. le

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Really good service

JOE G. le

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Very perfectional and very clean

JOE G. le

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Very perfectional

Katrina H. le

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I will return if I need to use U-Haul again ... great customer service

Danielle H. le

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The elevator was kinda a pain to use

Clyde H. S. le

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No rating and no comments - facility not used.

greg l. le

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Friendly and helpful staff. A special thank you to Steve, who removed the locks from my Uboxes when I lost the keys. Would use this location again, and recommend to friends and family.

Michael B. le

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I was very satisfied with the service. I would highly recommend to anyone.

Ringo W. le

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I would have liked a refund of the U-Haul not used when turning in the U-Haul.