Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Check and repair even cosmetic issues in cab. In my truck, there was a tear in the upholstery on the driver's seat. Also the driver's arm rest was broken. Lastly, it does no good to provide a padlock to use is the customer is not given the correct keys (in my case, the keys were an S1 blank, while the lock uses a KW1 key blank). Mechanical issues were mentioned when I dropped off the truck.
Andrew K
Évaluation :
5
Le client n'a pas laissé de commentaire.
Arthur S
Évaluation :
4
Le client n'a pas laissé de commentaire.
keith r
Évaluation :
5
Le client n'a pas laissé de commentaire.
Rashid S
Évaluation :
3
Le client n'a pas laissé de commentaire.
Kimberly G
Évaluation :
3
I was forced to pay an extra $15 as I did not have my insurance policy number handy, wish that requirement had been spelled out beforehand. Also was charged for extra gas even though I had put gas in upon returning.
Robert C
Évaluation :
5
Le client n'a pas laissé de commentaire.
Janet M
Évaluation :
2
Saw a roach in the elevator when moving luckily none in my storage unit. I work late shift so being able to access my stuff after I would get out of work at 10 may have been more convenient
courtney m
|
Expérience générale
Évaluation :
5
Everything is great, the workers are very friendly and helpful.
Dazanae L
Évaluation :
4
Le client n'a pas laissé de commentaire.
evelyn d
Évaluation :
5
I love the Canal St. location, nice, friendly, helpful people !
Bruce S
Évaluation :
5
Very helpful crew. Nice too. The usual web site and reservation system could use some help.
John W
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tim H
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kyle S
Évaluation :
3
With all the issues I have had with uhaul I wouldn't recommend starting with Taft road manager trying to deny me under discrimination act being female with a perfect driving record and additionally him changing all my information in the system under a quick discussion of where I was using the U-Haul pick up on the second contract after moving truck and additionally compromised my info and did t deleted the other memeber account he put all my info under allowing this memebers to access my name! And my info and additionally didn't get fired for it now I am having issues with something that's not even a thing causing me to be held up from using any U-Haul service further more while going through a dispute with Sheila on this matter trying to get a written statement clearing my name to be okay to use further uhaul services in future because of a huge mishap he entered in system at pick up truck rented drop off causing outrageous charges owed that aren't accurate additional the contract provided via email at the time of Silverado U-Haul pick up doesn't match the written edited copy I was given luckily I scan a copy of EVERYTHING INTO MY PHONE IN TURBO SCAN ELECTRONIC FILLING SYSTEM TO PROTECT MY SELF AND HAVE FORM OF PROOF REGARDLESS OF WHAT THEY "provide me via on a behalf of their system generated email" they need to not do this because this last renting contract they emailed me what their system had but handed me a paper copy They has physically edited and marked up with a pen on their behalf and this DOES NOT MATCH what their computer has" trying to leave me responsible for someone else that messed up on their end or customer end to try and get more money from me on someone else's money owed to cover their own asses- lucky for me my dad raised me right and I'm a smart girl nice try though! And as a reminder this is a EAST TAFT ROAD LOCATION ISSUE not Teal Ave my service ended up at teal ave with moving truck due to east Taft road manager mess up!!!!! Rediculous! Not ethical not efficient and certainly out of my way! Not professional and certainly not acceptable especially now that I'm trying to be blamed and left at fault For someone else- again nice try I also know how to address this with further authorities if need be that's getting close because I'm now have my name being held lingering wrong person to take for granted and assume I'm not smart or won't take this further up or matter seriously. Unacceptable!
Melissa H
Évaluation :
4
Have truck in the same lot as the pick-up and not have customer walk down the street to find the truck. Nice people working there though.
Peter A
Évaluation :
5
Le client n'a pas laissé de commentaire.
todd b
Évaluation :
5
9 OO d S e r v i c e
Pedro B
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mary J
Évaluation :
5
The truck was dirty and smelled badly. I recommend this location for it's location and availability of trucks, but not quality of trucks.
DANIEL E
Évaluation :
5
Le client n'a pas laissé de commentaire.
Robert H
Évaluation :
5
S.O.
ramazai l
Évaluation :
5
Le client n'a pas laissé de commentaire.
MAGGIE A
Évaluation :
3
Le client n'a pas laissé de commentaire.
Jeanne N
Évaluation :
5
Le client n'a pas laissé de commentaire.
Paul W
Évaluation :
5
Stay great like u are already is U-Haul the best and have the best employees there working
aretha P
Évaluation :
5
Le client n'a pas laissé de commentaire.
Megan J
Évaluation :
4
Staff was very friendly and helpful during pick up and return. Refreshing to receive such great service.
Lisa W
Évaluation :
5
The truck was so bad driving and it’s not safe to drive
Mustafa S
Évaluation :
3
Checking the vehicle back in afterhours was a nightmare. I couldn't just use the QR code to fill out the survey, oh no, I had to download and install it. And even then, it wouldn't pull out a survey - but a home page, and not one of the options was for a vehicle check in. You clearly want people to be forced to pay your $20 check in fee. I won't be using UHaul again, and will let my friends know to avoid you as well.
Allison O
Évaluation :
5
Nothing at all Tia was absolutely excellent!! She was knowledgeable, thorough and quick! I really appreciate her customer service and support.
terry d
Évaluation :
4
Le client n'a pas laissé de commentaire.
Dylan W
Évaluation :
5
Bien
Javier K
Évaluation :
4
Le client n'a pas laissé de commentaire.
James B
Évaluation :
5
Le client n'a pas laissé de commentaire.
Desaree D
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
DENNIS M
Évaluation :
5
My first positive experience with U-Haul. Equipment was new. Staff were wonderful.
Marie B
Évaluation :
5
Le client n'a pas laissé de commentaire.
MONICA E
|
Expérience générale
Évaluation :
4
when picking up the trailer the customer service was excellent. one of the tie down straps that were included was broken, thankfully we had one to use. But I'm rating above average because of the interactions with the employee.
Erika A
Évaluation :
5
Le client n'a pas laissé de commentaire.
Alicia C
Évaluation :
3
Staff and experience were fine. I was concerned as the trailer itself looked like it was missing a piece or two on the hitch attachment. When I left the parking lot, the rear doors had not been latched and they flew open as I drove away. Someone on the road caught it and let me know and the store called me about a minute later to tell me.
Joshua S
Évaluation :
5
You are charging for something that is not necessary
Mbindula F
Évaluation :
4
Le client n'a pas laissé de commentaire.
Jeanette B
Évaluation :
4
The inside of the box truck was covered with mud. Even though we swept up all we could the floor of the box truck was filthy. Spoke with UHaul representative when I returned and showed them pictures of the mess. They conveyed their frustration that the truck was not clean and promised to address it with the personnel in charge of cleaning the truck.
evelyn d
Évaluation :
5
Le client n'a pas laissé de commentaire.
bradford m
Évaluation :
5
Staff were very helpful.
Carl E
Évaluation :
4
Le client n'a pas laissé de commentaire.
Keri B
Évaluation :
5
Every one working there was friendly and helpful. You have a great group of people working there.
GEORGE P
Évaluation :
2
The uhual was shaking very bad while driving abs light and break light on the truck very dangerous to drive
Quondazia J
Évaluation :
5
No improvements. Staff both picking up and returning were very polite and informative
Thanks!
JOHNJOSEPH K
Évaluation :
4
Le client n'a pas laissé de commentaire.
Robert C
Évaluation :
5
Le client n'a pas laissé de commentaire.
Schnita P
Évaluation :
5
100 % excellent
Luis C
Évaluation :
5
The young guy at the counter this morning was very pleasant got me in and out quick
Scott O
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tysha T
|
Expérience générale
Évaluation :
3
Trailer was not cleaned from prior use; had dirt, gravel, and trash in it. Should have been advised in advance that I would need a reference phone # at check in, I was not prepared for that.
Ronald M
Évaluation :
3
Le client n'a pas laissé de commentaire.
Aniya A
Évaluation :
5
Excellent
GLADYS P
Évaluation :
3
Huge location. Very hard to find drop spot. When found, there was trailer blocking where the truck should have gone. Instructions are to just leave truck and key. No real interaction with staff.
Jed B
Évaluation :
5
Le client n'a pas laissé de commentaire.
john w
Évaluation :
5
Le client n'a pas laissé de commentaire.
Susan T
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ed G
Évaluation :
4
Very friendly customer service
Iris C
Évaluation :
1
I didn’t like the service at all
pierre n
Évaluation :
5
Le client n'a pas laissé de commentaire.
MICHAEL J
Évaluation :
1
As a long time customer I have never been treated so poorly.
Johwanda S
Évaluation :
5
Le client n'a pas laissé de commentaire.
Rodney M
Évaluation :
5
I used to be a regular customer at this location. The customer service dropped significantly, and I started going elsewhere. I tried this location again yesterday because it was a good fit for what I was doing. This experience was very positive. Every employee was fully engaged with both the customer and the tasks at hand. I will definitely go back.
George C
Évaluation :
5
On 2-19-24 your emplyee was exceptional.
John M
Évaluation :
5
Le client n'a pas laissé de commentaire.
Barry C
Évaluation :
4
I don't see how we could've used 4 gallons of gas after driving only 15 miles.
Donald G
Évaluation :
5
I didn’t get the name of the woman who helped me but she was really efficient and very helpful.
Michael M
Évaluation :
3
The refund process is extremely slow. We are still waiting on the refund check! Rented on Feb 6th, and today is Feb. 18th.
JEFFREY S
Évaluation :
5
Le client n'a pas laissé de commentaire.
aretha P
Évaluation :
5
Le client n'a pas laissé de commentaire.
Austin R
Évaluation :
5
Le client n'a pas laissé de commentaire.
brandon i
Évaluation :
5
N/A.
Jeffrey G
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tomothy T
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Austin R
Évaluation :
5
The service was excellent in having a new trailer hitch installed on my vehicle. Everyone I dealt with was very pleasant and professional. i was reminded of my appointment via email and text which was very handy.
Eric W
Évaluation :
5
Le client n'a pas laissé de commentaire.
Suzanne T
Évaluation :
1
Rip me off lie on me said i was smoking and i dont smoke vehicle was not running good at all i will never do buisness here again erie blvd uhaul is my favorite place
Latosha H
Évaluation :
1
Le client n'a pas laissé de commentaire.
Gregory D
Évaluation :
5
If I need a storage I will come back to this site you guys does a very good job thank you again
Brittany B
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
evelyn d
Évaluation :
5
Le client n'a pas laissé de commentaire.
Danisha Y
|
Premières impressions
Évaluation :
5
The two employees were very professional, polite and very efficient. Especially the young Lady.
john m
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jennifer M
Évaluation :
5
Le client n'a pas laissé de commentaire.
MICHEAL Z
Évaluation :
5
Everything went good I appreciate it
Angela D
|
Premières impressions
Évaluation :
5
There's nothing i would recommend to change. Customer service is friendly, helpful and professional.
Ella J
Évaluation :
5
Le client n'a pas laissé de commentaire.
estelle g
Évaluation :
5
Le client n'a pas laissé de commentaire.
Preshus G
Évaluation :
3
Le client n'a pas laissé de commentaire.
Cassondra J
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mohamed E
Évaluation :
5
Hire a couple more professionals like Tia. She has been great each time we need a hitch often in a bit of a time crunch. Thanks again.
DENNISPATRICK G
Évaluation :
5
Passenger side mirror didn't adjust properly to see traffic behind you on that side.
Elaine D
Évaluation :
5
Le client n'a pas laissé de commentaire.
William S
Évaluation :
3
Check engine light was on. Truck was wet inside the back so mattress got wet. Checkout lady was rude, initially the first lady was awesome but she was gone when I returned the truck and the replacement was rude
ben b
Évaluation :
5
Merci.
richard s
Évaluation :
4
Le client n'a pas laissé de commentaire.
evelyn d
Évaluation :
1
The worst service and treatment and I paid an additional $100
moshtak d
Évaluation :
3
Le client n'a pas laissé de commentaire.
Michelle C
|
Expérience générale
Évaluation :
4
Clean the snow out if the truck bed and trailer. Clean the headlights off for better vision.
joseph z
Évaluation :
4
The van exterior was dirty when it was picked up. Otherwise, everything else was excellent.
Steve H
Évaluation :
5
Customer service was amazing my right turn signal didn't work and they found fuse that was problem. I will always use for my moving and hauling needs
Dale O
Évaluation :
5
Le client n'a pas laissé de commentaire.
Barry C
Évaluation :
2
Help customers with knowing all promotions that uhual has regardless if its there store or another uhual location, you should wanna promote your company and make sure your customers are satisfied. I was not happy with this site, will never go back.
tumaya m
Évaluation :
4
Le client n'a pas laissé de commentaire.
vernon p
|
Expérience générale
Évaluation :
5
The employees are super nice and made the experience easy and fast , thank you uhaul
Rosario F
Évaluation :
5
Le client n'a pas laissé de commentaire.
Roman B
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tomothy T
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
willie t
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Karen C
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Melanie B
|
Premières impressions
Évaluation :
5
Great u-haul is for the people
Jonah A
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Warren L
|
Premières impressions
Évaluation :
5
Your staff especially the managers were so HELPFUL and ACCOMMODATING if you had an issue with anything. They greeted you with a smile and even though they got real busy sometimes they were patient and courteous with the customers. Thank Uhaul for caring and protecting my belongings. MERRY CHRISTMAS AND HAPPY NEW YEAR!珞
Carolyn S
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
mark m
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Alexis L
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ambrose F
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mark S
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
sherry p
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
robert t
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mariane D
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Shayqwana B
|
Expérience générale
Évaluation :
5
The service I received from Tanya was phenomenal. She does everything so accurately quick I love that about her. Tanya is always very helpful and she does it with a smile. Tanya is a great asset to your company.
KADEISHA L
|
Expérience générale
Évaluation :
3
Door was not secure, there were 2 keypads and no instructions what to do, no dolly available. Employee was very helpful however.
Kim G
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kiara S
|
Expérience générale
Évaluation :
2
They’re was roaches in my storage and I didn’t move in there with roaches.
Samone W
|
Expérience générale
Évaluation :
4
This is my 1st experience
JoLynne P
|
Online Move In
Évaluation :
4
Le client n'a pas laissé de commentaire.
Wayne B
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ryshaia S
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Brittany B
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jenelle W
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kanika K
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
sontaya s
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Megan S
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tysha T
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mariane D
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
Eric M
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michael K
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Melissa M
|
Premières impressions
Évaluation :
5
It was so easy to access my storage unit and it was very clean and a good price for the amount of space I needed
Ella R
|
Expérience générale
Évaluation :
5
Staff very helpful and kind. I really appreciated their above average professionalism because as a senior citizen I needed extra help and otherwise could not have taken advantage of your company's facility. A special Thank you to Tanya for her patience and knowledge. Lisa T.
Lisa T
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
SHANIECE N
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
KEISHAMAUTISH B
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kempton T
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Rebecca P
|
Expérience générale
Évaluation :
5
The staff was amazing even though I rented the unit never used it,because of family issues, I was contacted to see if I needed the unit still, they could have charged me but they did not,for that I am.thankful.
DENISE W
|
Expérience générale
Évaluation :
5
And the manager
Was very helpful explaining everything to my wife
Larry H
|
Expérience générale
Évaluation :
5
Superb location
Superb service
Safe and secure
Reliable!!
5 star!!!
geoff f
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Elizabeth R
|
Expérience générale
Évaluation :
5
Nicole and her staff are always helpful and professional! They the best!!
bernadette C
|
Expérience générale
Évaluation :
5
I loved working with the staff. They were very friendly and helpful always!
Tajuana C
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lawrence B
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tracy Y
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michelle P
|
Premières impressions
Évaluation :
5
Great service, thanks.
THOMAS J
|
Premières impressions
Évaluation :
5
The staff especially, the supervisor's personality is contagious! She was so amusing, knowledgeaand extremely accomadatimgble about everything I inquired about . She told us the homeless people had stolen all the flatbed carts! I was very anxious trying to figure out how we were going to move our large furniture into storage. She went out of her way and offered to lend us a pallet jack with a pallet. By her doing that gesture, caused us not to go elsewhere for storage! She she be commended for saving a customer and she Saud she did not want to lose our business. That is customer service!! We will continue to use this location, as well as my family and freinds because she showed we were not a number, but she did what she had to do to keep us happy! I should have gotten her name, but her whole staff seemed like they really enjoy working there and it shows. It was a pleasant experience and I highly recommend this location!thank you ladies!
anthony j
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
liu t
|
Expérience générale
Évaluation :
2
Not well managed. First signed contract for "climate control" upon move in discovered a/c was not in working condition due to theft. I should have been told this PRIOR to signing contract. I had to call back to continue to check to see if a/c was restored many weeks after move in. This was resolved with only a $50 discount. Upon move out there were not any dollys nor carts available, again, due to theft, as I was told. This place collects enough funds and insurance from customers to replace stolen necessities as needed. They have 2 young ladies running the place at peak seasons. More help should be available to support customers in a more professional manner during extremely busy times. My decision to lease at this location is pending for next May if things don't improve.
Joshua G
|
Expérience générale
Évaluation :
4
The only thing that was lacking were the carts to take my things up or down. There were not enough flatbed carts.
Faith G
|
Expérience générale
Évaluation :
5
Everything was great the only problem I had is I was charged for a month and I moved out before the month was over However after notifying the staff they took care of that and reimbursed my money I have no complaints good job to the staff at the canal street U-haul
CHARLESS S
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Ashley A
|
Premières impressions
Évaluation :
5
People do to much in there that really needs to change
Kendell M
|
Premières impressions
Évaluation :
5
It was great
Shane K
|
Expérience générale
Évaluation :
5
The people working there were so friendly and super helpful!
Je S
|
Expérience générale
Évaluation :
5
Thank you to Omar & Helping HANDZ for helping moving all my heavy furniture to my new apartment 🙌🙌🙌🙌
Latrina A
|
Premières impressions
Évaluation :
4
The only problem 5here were no flat carts to move boxes but was loaned a dolly to use which made it much easier. Staff was helpful.
Patty L
|
Premières impressions
Évaluation :
5
I would use the teall ave location again like always....very satisfied.
vincent M
|
Expérience générale
Évaluation :
5
The manager on duty was highly professional and knowledgeable and helpful. She was excellent at her job and so appreciated. Everywhere I go lately I experience such poor customer service, she restored my faith in the retail sect. She gets the highest praise from me!
Cindy L
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Timothy O
|
Expérience générale
Évaluation :
5
The Storage manager was very helpful and Is attentive to my needs. I truly appreciate that great customer service.
kenneth h
|
Expérience générale
Évaluation :
1
Truck was dirty, mirror was broken, cockroaches
cheryl d
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
Brianna R
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
Shakim M
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
LATORRIE S
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
za k
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Micheal M
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Eric m
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michael K
|
Premières impressions
Évaluation :
5
It was my first time actually getting a storage unit and I must say that I would definitely recommend others, meaning family and friends. Keep up the good work. Satisfied, customer.
Dominique B
|
Expérience générale
Évaluation :
5
The reps are so kind to me during this difficult time I'm having
Rochelle B
|
Premières impressions
Évaluation :
3
Everything was convenient the only thing that was bad was you were able to open the sliding doors whether you had a key or not and for cleansiness it was clean for the most part when people moved out the storage they kept it filthy sometimes and they items was in the front of the store that wasn't good but it wasn't too bad
wegland g
|
Expérience générale
Évaluation :
3
Lines were always long inside. Storage should be accessible 24 hours with card yet is 7to 10.....needed more carts for getting stuff from trucks to units..
SHARON K
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mary J
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
PAMELA W
|
Expérience générale
Évaluation :
5
Awesome staff members
Hector L
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Karen A
|
Premières impressions
Évaluation :
3
Paying for climate control unit however it is extremely hot and no air the floor of my storage. No compensation was offered for the inconvenience. I would like to give a HUGE thank you to Thelma at customer service. We needed emergency access to the unit and she made it happen with professionalism and kindness!!!!!! We sincerely appreciate Thelma!
Joshua G
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tracy Y
|
Premières impressions
Évaluation :
5
This was my first time using uhaul self storage. The staff however was extremely patience and throughly explained how everything works. 10/10 recommend this location!
aria g
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Annie X
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Yashyra C
|
Premières impressions
Évaluation :
2
Le client n'a pas laissé de commentaire.
randu j
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Larry H
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Sarah D
|
Premières impressions
Évaluation :
5
Very helpful and friendly staff !
ALEXANDER J
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Edwardo B
|
Expérience générale
Évaluation :
2
Le client n'a pas laissé de commentaire.
Tima M
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Abdullahi I
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Daniel K
|
Expérience générale
Évaluation :
3
Slow customer service
Jora S
|
Expérience générale
Évaluation :
5
The storage facility was always neat, clean and well maintained and the staff was always helpful. They were never too busy to answer the phone or answer questions when I dropped by. Thank you for all your help!
Angela D
|
Expérience générale
Évaluation :
5
I was there yesterday for a truck rental and to empty my storage unit. The man the helped me was wonderful, very helpful. The manager also helped me close out my storage unit contract and was very efficient and friendly. Very good experience!
Katelynn A
|
Expérience générale
Évaluation :
5
All good.
james m
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Brendazia T
|
Expérience générale
Évaluation :
1
Le client n'a pas laissé de commentaire.
DELLABENITA C
|
Expérience générale
Évaluation :
2
I came in and updated my address but it never went into the computer for some reason. I have had several serious complications from COVID-19 and have been in and out of the hospital so I have only worked 4 months out of 2 1/2 years and now I find out that you only $10 for my washer and dryer that was only used for 2 months and for whatever else I had in there. I would of loved to have my son's winter jacket. That's the only thing that bothers me the most.
Mary B
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
gary m
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Timmya G
|
Expérience générale
Évaluation :
3
Clean and fair prices. Convenient and well maintained
William S
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
JACQUELINE D
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
wegland g
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ashley M
|
Premières impressions
Évaluation :
1
The agent at teal ave was very rude, she didn't know what she was doing was on her phone the whole time she was dealing with me, with whoever was on the phone cussing and talking about drugs! She said I had a free storage unit but ended up charging me for it
brandon s
|
Premières impressions
Évaluation :
5
Appreciate the kindness and quality service
PATRICIA H
|
Expérience générale
Évaluation :
5
Very helpful and pleasant
antonie m
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
gregory c
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Stacy D
|
Expérience générale
Évaluation :
4
The Storage manager that helped me complete the process was so helpful and patient Even with my busy body child around she completed the transaction professional and undisturbed by what she was doing. Thanks for all of you help!!!
Demetria H
|
Premières impressions
Évaluation :
5
Friendly staff and clean
Joan S
|
Expérience générale
Évaluation :
5
good place
kempton t
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Yolanda F
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
julie a
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Quwanna W
|
Expérience générale
Évaluation :
3
I did not have Storage at U-Haul Facility, a friend request my Service for a truck Which I got in my name, Storage was not mines from 6/?/2019 to Present 11/28/2022 I've signed the papers to be dismissed from Ownership.
sam j
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Wennik J
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jessica M
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
scott p
|
Online Move In
Évaluation :
5
Tammy and Nichole were very helpful and professional.
Jeffrey O
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Blossom H
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Alexander G
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
Ciara M
|
Expérience générale
Évaluation :
5
Nichole Bodoh was terrific. I was upset because our reservation had not been saved twice when we did it over the phone with the national phone line. She more than made up for that with her kindness, her good work, the way she accommodated my movers and her customer service to me. I could not be more pleased with her service.
Dr B
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Judy P
|
Expérience générale
Évaluation :
5
They were very helpful with a stressful situation.
Jammie L
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Latrika P
|
Premières impressions
Évaluation :
2
The place has roaches they were crawling all over the place I better not have any in none of my belongings I'll never use this place ever again
Patrick S
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
angela r
|
Expérience générale
Évaluation :
5
/
miah s
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
david e
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tracy Y
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Diana W
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Yue H
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
KATHLEEN P
|
Expérience générale
Évaluation :
5
Staff was cooperative , pleasant and attentive to my specified needs.
shelly d
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ronald P
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Catherine L
|
Expérience générale
Évaluation :
3
We did discover some roaches in our unit upon moving our things out of the facility and we did not move in with them.
Erica D
|
Expérience générale
Évaluation :
4
Storage great… same facility rented me a cargo van 3x, but third time they had no vans or trucks. We're apologetic but mostly expressed frustration towards "they" who over booked their facility. I get it, but not really helpful to me.
Jay F
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
MiTaysha K
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Marleena H
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
kathrine f
|
Expérience générale
Évaluation :
4
If you pay for storage it should be available 24 hrs in case you still moving your items .
Teasha C
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michael B
|
Online Move In
Évaluation :
5
Jason S. At Teal Ave was extremely helpful and patient with us today. I really appreciated the time he spent assisting with our orders from yesterday. He's a valuable member from your team! Thank you Jason!
Kellie M
|
Premières impressions
Évaluation :
5
Great customer service. Nice facility.
David A
|
Premières impressions
Évaluation :
5
Great staff, helpful and friendly.
BOC D
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jason K
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Francisco P
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Felicia A
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
annette s
|
Expérience générale
Évaluation :
5
Jamie is a rockstar and a huge asset to the company. I would def rent again from her
ed l
|
Expérience générale
Évaluation :
5
Outstanding customer service. Overall great experience. The staff is very attentive friendly and knowledgeable. Definitely GO with U-HAUL!
Jonathan K
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Dominique B
|
Premières impressions
Évaluation :
5
Excellent staff and facility
BOC D
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Marleena H
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
levonne b
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
bonnie s
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ashalee R
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kimberly B
|
Expérience générale
Évaluation :
5
Love the new U-Haul storage..very comfortable and clean..
Denise P
|
Premières impressions
Évaluation :
5
Mostly everything we own was in there over 6 months & we had no problems. We appreciate that it is climate controlled & there are dollys.
Steven S
|
Expérience générale
Évaluation :
4
Jamie Bouchard was and always has been very helpful and courteous, a recent conversation with Ann ( maybe Anna ) went very smoothly with her Assistence on my moveout on my storage unit ( 1041) and helping me with truck rental, she was very knowledgeable on products and procedures, nice job by Jamie and Ann , In regards to maintenance of the storage building we should mention Artie , he has been doing a really nice job and is also very helpful !!
Darin D
|
Expérience générale
Évaluation :
1
They didn't close my account and it still says I have a outstanding balance. I been surrender my unit and I never even used it. Y'all need to fix this
Dominito W
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michael L
|
Expérience générale
Évaluation :
5
Thanks Jody! Your team all were very helpful in a busy store.
Jason H
|
Expérience générale
Évaluation :
2
I slipped on the ice outside my unit and hurt myself and I went and told the associate in the office, and he basically said he couldn’t help me and I go talk to them across the street
Jeff S
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
PATRICIAANN S
|
Premières impressions
Évaluation :
5
Amy did a great job of taking care of me.
ROBERT F
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Debra C
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kaleigh N
|
Premières impressions
Évaluation :
3
Le client n'a pas laissé de commentaire.
Leonard A
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Niketa G
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
Bahattie H
|
Expérience générale
Évaluation :
3
Everything was great except when we moved everything out and returned the key - we waited for 45 minutes. There was not enough staff for a Saturday morning.
molly l
|
Expérience générale
Évaluation :
4
Please note that while the contract states rentals are in 30 day contracts, the U-Haul website states that you can rent for less than 30 days. This was confusing and rather frustrating.
Samantha S
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Rylan D
|
Premières impressions
Évaluation :
5
We placed household goods into a inside storage unit. I was very impressed with their process and efficiency.
Richard Z
|
Premières impressions
Évaluation :
5
Jamie B is a greatest uhaul rep I have came across I had a issue logging in and she immediately noticed the error fixed it and instructed me how to continue…. She turned a potential awful experience into a walk in a park …..
Rondell M
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Shawnta B
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Debra C
|
Premières impressions
Évaluation :
1
Staff did not want to work with me through hard times supervisor said I took all the late fees off but didn't do it still over charged me I said I was going to be late making my payment still put a late fee
rickea t
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
ELMERLEE C
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Brian M
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
David H
|
Premières impressions
Évaluation :
5
They got us in in a days notice and made it easy for us.
Jammie L
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Valisha F
|
Expérience générale
Évaluation :
5
Jamie Bouchard is a very helpful manager
Benjamin O
|
Expérience générale
Évaluation :
5
Friendly and helpful thank you
NATALIEMARIE S
|
Expérience générale
Évaluation :
5
I had no problems using the storage and it was easily accessible whenever I needed it. Also, staff made it easy as they demonstrated professionalism in customer relations.
JUSTICE K
|
Expérience générale
Évaluation :
5
Friendly people in office, nice clean heated storage
Brian M
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
IONNAR M
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Harry G
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Sylvia P
|
Expérience générale
Évaluation :
5
The sales lady was very friendly and helpful
KOLLEEN A
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mukesh K
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
victoria s
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Sylvia P
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Minnie S
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Felix E
|
Expérience générale
Évaluation :
4
Super hard to reach on phone
Jared R
|
Expérience générale
Évaluation :
2
When I first opened the storage unit, the attendant was unfriendly, didn't help at all with making sure I knew how to arm and disarm the unit, judged my choice in the size I needed, and wasn't able to communicate properly or efficiently. I'm unimpressed with the service.
Heather M
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
EDWARD Q
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
swanzetta j
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
Crystal W
|
Expérience générale
Évaluation :
5
Very helpful and supportive of plans during COVID environment
Tim C
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Dominic Y
|
Premières impressions
Évaluation :
5
The facility was excellent and support from TEAM COSTELLO was outstanding. TEAM COSTELLO (Chuck and Shawna) worked efficiently, carefully, and hard. Chuck and Shawna were also pleasant and personable and worked very well together: as a well-honed team. I will seek them out for future activity.
Douglas A
|
Premières impressions
Évaluation :
3
I won't do business here again, staff acts like they're doing you a favor renting to you. I'll continue to give my business to the Thompson Rd facility. They are friendly, call you by name, and genuinely act like they appreciate your business. Well run facility with friendly staff.
Gene V
|
Expérience générale
Évaluation :
5
Very helpful and friendly
Lucy H
|
Premières impressions
Évaluation :
3
Le client n'a pas laissé de commentaire.
Malik N
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
Monet S
|
Online Move In
Évaluation :
5
This was an exceptional experience in a time of crisis. Manager Jamie & Eva Langlois went above and beyond to help me. Merci.
Kayla R
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Jerry w
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Valisha F
|
Premières impressions
Évaluation :
5
Thanks you for several
kathrine f
|
Premières impressions
Évaluation :
5
Very helpful, respectful, informative and nice staff. A clean facility. Appreciated the help!
Casmere M
|
Premières impressions
Évaluation :
5
Awesome!
Biboti O
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Quinn s
|
Expérience générale
Évaluation :
3
The staff acted like I was putting them out to process my move out request. No greeting, no thank you for choosing Uhaul, acted like I was bothering her to give me the receipt. Very unprofessional.
Gene V
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Joann G
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Gene V
|
Premières impressions
Évaluation :
2
The lady at the front desk was very rude, irritated, lazy and was unable to assist me with questions regarding my storage needs. Additionally, she was unaware of any discounts for military members. I have used UHAUAL services in the past for my moves and storage needs and this was a terrible experience. If I had a closer location somewhere else I would have used them. I am very disappointed with the atmosphere and the services received at this location. This needs to be fixed or customers are going to look elsewhere for better service.
Jonathan o
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Charlyn C
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
JAMIE D
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Claudia D
|
Expérience générale
Évaluation :
5
Shout out to the friendly and helpful custodial staff. Everyone was great!
ELDON F
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Stacey D
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Mary R
|
Premières impressions
Évaluation :
5
I cannot be grateful enough to Anna and Andrew. They were fantastic and very responsive to my needs. Anna went way beyond the call of duty to help me with the shipping of my books. I cannot thank them enough. Ahmed
AHMED A
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Shanita R
|
Premières impressions
Évaluation :
2
The service people on your chat are not helpful at all. I had to connect to the chat 3 times. The first person cancelled my reservation when they weren't supposed to, the second just disconnected the chat, and the third said that there was nothing they could do to fix the mistake of the first person. I just decided to do their jobs and do the whole process again myself.
Ashley I
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
Niketa G
|
Premières impressions
Évaluation :
4
As far as the facility it is good but when I made my reservation to switch from the uboxes because they were costing to much my quote was the rate on the advertisement for the one they have set up in the store. Well they could not find my reservation but the uboxes were outside but not in front of the building so I had to wait for them to call someone who was not working that day to come in. They wanted me to cancel and do it on Sunday but I went thru alot to find people to help me so I don't know why my payment is $234+ plus. I switched to save money until I find a place to live.i would appreciate your consideration in correcting this matter. Merci
Carolyn S
|
Premières impressions
Évaluation :
2
Le client n'a pas laissé de commentaire.
Wanda M
|
Expérience générale
Évaluation :
2
There was nothing wrong with the storage but the staff there are unhelpful and will never use uhaul again
Pamela R
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
David D
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
LINDA B
|
Premières impressions
Évaluation :
4
I would like to say a huge thank you to Eve at the Syracuse facility who I communicated with during the storage switch. She was such a huge help while I was out of state and very proactive in communicating. Eve helped me through all the specifics and explained a lot of the complicated steps - basically sorted everything things out smoothly and conveniently. Huge shoutout to Eve, she definitely made my first time using UHaul the best it can be.
Kelly C
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Amanda K
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Rosina F
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Megan H
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Gene V
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
TERENCE K
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ken W
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Audrey P
|
Online Move In
Évaluation :
4
Jamie has been great to work with so far.
Genevieve D
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Nikeem B
|
Expérience générale
Évaluation :
5
Thanks Jamie!
JASON E
|
Expérience générale
Évaluation :
5
I give them an excellent rating however the wait time for customer service is a bit long. The staff is super friendly though.
Tajuana C
|
Premières impressions
Évaluation :
5
Receptionist was very kind and helpful
JANAE C
|
Premières impressions
Évaluation :
5
Thanks
JASON E
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Careem S
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Gisella S
|
Premières impressions
Évaluation :
5
Storage has been a huge help. I'm moving across country alone with two kids and I wouldn't have been able to do that without storage. Merci!
Alexandra T
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Cindiann P
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
ESTELLE M
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
Tichelle B
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ricardo M
|
Expérience générale
Évaluation :
5
Thank you for being there. Yes Indeed I would recommend every one uses your service.
Carlton J
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Joann G
|
Premières impressions
Évaluation :
3
Better control of mice .. a lot of items ruined due to mice droppings
Courtney T
|
Expérience générale
Évaluation :
1
I had rodents in all my belongings and had to leave them behind horrible I would never have anyone come here
Lakeya S
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Todd R
|
Expérience générale
Évaluation :
5
The inexperienced agent was clueless. I did not get operational directions on how to enter and leave the secure key card access system. I had to make 3 separate trips back to the storage office to try to get access to the facility the 1st time. Thats the only complaint that I have for this location. Otherwise it was perfect.
JERRY R
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
David L
|
Expérience générale
Évaluation :
2
While the actual storage unit was excellent, the customer service and overall experience with Uhaul made our move more difficult. Both for our truck rental and storage unit, reservations (made months prior) were "not found" upon our arrival. The uhaul pickup was 40 minutes away from our apartment (because they didn't have our truck at the original location which was inconvenient to begin with) and the tank was 1/4 full so we had to fill up before we could even get home. The storage place took over 45 minutes to "check in" and required THREE phone numbers and TWO addresses to even access. How do you have 2 addresses if you are moving? Overall we were not satisfied with our service with Uhaul and will be looking for different options next time.
William L
|
Premières impressions
Évaluation :
3
if customers rent storage for half a month u haul should reimburse the customer for the rest of the money i will never rent from you again and I will tell other people not to rent from you
nicole t
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michal C
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Shuotong Z
|
Online Move In
Évaluation :
4
Le client n'a pas laissé de commentaire.
Maxine B
|
Expérience générale
Évaluation :
4
Great service girls in the front were always helpful only thing I didn't like is there were mice, dead mice in the storage, in my clothes, ruined a lot of stuff brand new stuff I never got to use which sucks. But other than that I had a good experience. Thanks
daniel l
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
MARILYN F
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ana R
|
Expérience générale
Évaluation :
4
Everything was great. However, when we arrived at the storage facility, we found the sliding, electronic doors wide open. (Storage users are supposed to use their swipe cards to gain access). The doors remained that way for the duration of the move into our rental space. The building was completely unsecured during this time. I called the front desk to notify them & they said they'd fix the problem. However, the front desk should receive an immediate alarm notification if the doors are open for an unreasonable amount of time or malfunctioning. Otherwise, you are exposing your renters & their belongings to safety hazards.
Sari C
|
Premières impressions
Évaluation :
1
The storage unit was full of mice shot and very nasty I will never rent from uhaul ever again and I will NOT recommend this place to anybody
andrea r
|
Expérience générale
Évaluation :
4
if I have to put my stuff into storage I will definitely use this ace again
philip f
|
Expérience générale
Évaluation :
5
Jennifer and et al came through again!!! Thank you ladies.
keith r
|
Expérience générale
Évaluation :
5
Service was above and beyond what had to be done. Very satisfied
MARILYN F
|
Premières impressions
Évaluation :
5
Thank you to the staff.
Shakeyla J
|
Expérience générale
Évaluation :
4
All good at Uhaul Teal Ave
Tina L
|
Expérience générale
Évaluation :
5
Jamie was friendly, knowledgeable, efficient and gave us great recommendations. We highly recommend her for her EXCELLENT customer service.
keith r
|
Premières impressions
Évaluation :
1
They had problems with mice and never said anything. Only noticed it when I moved my stuff out and half of it was ruined by the mice.
Marisa M
|
Expérience générale
Évaluation :
4
clean and secure for sure
justin o
|
Premières impressions
Évaluation :
5
Customer service was GREAT. Facility was clean and the additional items for free usage made it a seamless process. I would highly recommend this location!
Karla G
|
Premières impressions
Évaluation :
5
Merci
Christopher A
|
Expérience générale
Évaluation :
1
Some one put a Lock on the storage I rent, and found mouth drop all over
It's disgusting
Tiegist A
|
Premières impressions
Évaluation :
5
Very friendly and helpful. Knowledgeable staff. Decent pricing. Very satisfied.
Stacey D
|
Premières impressions
Évaluation :
1
I would like to someone to call me immediately. We moved in and our unit was clean, we moved out and it was infested with mouse droppings. No one in your office would speak with us.
Ran L
|
Expérience générale
Évaluation :
5
Nice n clean n reps were very friendly
barbara g
|
Premières impressions
Évaluation :
4
The process was very easy and the location was perfect
Wildalys R
|
Expérience générale
Évaluation :
4
All dealings went well, truck and unit rental. There was a long wait when truck was returned
Richard R
|
Expérience générale
Évaluation :
5
Great customer care!
charysse b
|
Premières impressions
Évaluation :
5
Very nice people, good communication. John Borsa very helpful
cny a
|
Expérience générale
Évaluation :
5
Excellent
Leonard A
|
Expérience générale
Évaluation :
5
I love it there
elizabeth t
|
Premières impressions
Évaluation :
5
Great facility! Highly recommend.
Brittany T
|
Expérience générale
Évaluation :
5
The staff was very helpful. We had a great experience.
Howard S
|
Premières impressions
Évaluation :
5
I did not need access the facility, but the driver Ralph, was fantastic. Prompt, professional, accommodating. I would definitely refer UBOX because of my experience with him.
Kathy F
|
Expérience générale
Évaluation :
5
The young lady working Monday evening the 4th to be exact went ABOVE AND BEYOND to help me out in a dire situation. She literally saved my life in a way... She deserves a raise and a good life. :)
ryan s
|
Premières impressions
Évaluation :
2
Staff was cool but the experience went sour quick. Wasn't notified about a mice infestation on the floor where my unit was, Ended up having to throw out around half of my belongings. Wouldnt recommed
Noah G
|
Expérience générale
Évaluation :
5
they were very helpful
adam t
|
Premières impressions
Évaluation :
5
Professional, helpful staff and Clean environment. Readily available carts...extra stars!!
Antoinette B
|
Premières impressions
Évaluation :
5
Ralph communicated very well. I appreciated being able to send TXT messages back and forth to coordinate our u-box pickup, rather than having to call all the time.
Michael H
|
Expérience générale
Évaluation :
5
Your employees are very personable, helpful and friendly. Merci.
kim c
|
Premières impressions
Évaluation :
5
Great staff pricing was a bit high but overall great exxperiance nice facility
CHRISTOPHER B
|
Expérience générale
Évaluation :
1
Management is horrible and rude
danielle j
|
Expérience générale
Évaluation :
2
Staff was rude. If you needed someone no one ever answered the call button, it could go off for hours. Front doors never worked with our without ever. Moved my stuff out I had mouse droppings all over
carey h
|
Expérience générale
Évaluation :
5
The employee John went above and beyond my expatiation.
Charles M
|
Réservation
Évaluation :
5
clean and secure, second to none
John D
|
Réservation
Évaluation :
5
We used a storage shed while working on garage. Delivery and pick up convenient.
Franklin H
|
Expérience générale
Évaluation :
4
Mouse dropping in my property that was stored in your storage. Not too happy with that but my over all experience was good
Dawn D
|
Expérience générale
Évaluation :
5
great customer service.
JAMES O
|
Expérience générale
Évaluation :
5
a little slow but everything was done correctly.
lance t
|
Expérience générale
Évaluation :
2
There was mouse poop all over my stuff and my storage. I also think they should for your last month they charge by the day it's there cause I had to pay a whole month for 10 days I moved out of state
Monica B
|
Expérience générale
Évaluation :
5
Thank you very much for your time and patience!
Eddy H
|
Expérience générale
Évaluation :
5
All went very well. The people on all levels were great. Merci!
lyla m
|
Expérience générale
Évaluation :
4
Only issue I ever had was my key card not working and the alarm going off but it was fixed. Other than that best facility I've used
Amanda S
|
Expérience générale
Évaluation :
5
The worker Amy and the delivery man were very nice and efficient. They communicated well and we're very accommodating.
Emmy L
|
Expérience générale
Évaluation :
2
I was assigned a storage bin that was already rented. Had to go back to the office and jus wasn't happy that my reservation was totally ignored and still spent about an hour checking in
Dawn D
|
Réservation
Évaluation :
2
I was late this month and they said I moved out but I didn't. The sttaff is rude one person in oarticular I don't recall her name but she is HORRIBLE. I had mouse droppings in my storage recently
Christi H
|
Expérience générale
Évaluation :
5
Great staff, everyone I dealt with was awesome.
johnathan s
|
Expérience générale
Évaluation :
5
Great company with good storage space units. Customer service is also good however needs more staff working in the truck rental store
Shanaya T
|
Expérience générale
Évaluation :
5
Great staff and excellent facility. Would definitely use them again if the need arises.
richard G
|
Expérience générale
Évaluation :
5
Communication and delivery were efficient and on time. The entire process was very convenient and I'd definitely use this service again. Merci!
christine f
|
Expérience générale
Non les évaluations ont été soumises pour cet établissement.