U-Haul Moving & Storage at The Heights

2725 évaluations

4825 W 34th St   Houston, TX 77092

(713) 680-1964

Heures

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Pour nous contacter

(713) 680-1964

4825 W 34th St
Houston, TX 77092

Heures

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin S. 
Évaluation :
5

Clean cabin cup holders

Francisco R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LaTricia W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nancy K. 
Évaluation :
5

You can always count on uHaul equipment being high quality but it's also nice to deal with a company that puts emphasis on customer service.

ANGELA G. 
Évaluation :
1

*not secured at all, all my belongings got robbed and all they said was ohh we dont know if we have cameras there so we don’t think we can help *told them to cancel the storage unit months ago and they kept charging me *overall that location has no good and honest management and they dont care about the customer whatsoever

michael i.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWARD H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TINA G. 
Évaluation :
5

Make sure the truck transmission is right

CARLUS P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRADLEY M. 
Évaluation :
3

equipment i had reserved was not available and my beginning mileage was wrong on my final bill.

PAUL P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Krishon W. 
Évaluation :
3

The after hour check in process could be better , it's too easy for You'll to charge extra and say there were damages

Lonnie W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keith M. 
Évaluation :
5

The guys at the 34th location were very nice and polite ..

Ron K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHARON P. 
Évaluation :
5

Service was outstanding. One complaint. I reserved a pickup truck, but when I arrived, was told that it wouldn't be there on time. Was given a 10ft truck instead, but was charged 0,2$ more per mile (employee couldn't override it to give me the rate for the smaller truck, but he tried). I thought i had a guarantee that my truck would be there, but it wasn't. It ended up working fine, but the extra charge was disappointing. Again, not the employees fault, who tried to help and was incredibly helpful.

JOSHUA W. 
Évaluation :
3

I reserved and checked in online for expedited service. Yet When I arrived to puck up, I still had to wait, sign, and give CC. There was no ramp on my 10' truck nor was it mentioned that it did not come with one. By the time I realized it, I was 40 miles away and ready to load up. This caused a much longer rental period then planned and unforeseen injuries due to heavy lifting.

Nicole P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

linda L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Trenton B. 
Évaluation :
5

Great service!!!

MARIA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Felicia H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH H. 
Évaluation :
2

Stop overcharging people then send them through hell to fix your mistakes. This was such a horrible waste of my time and money I will never use uhaul again after this.

TANISH B. 
Évaluation :
5

The general manager and his staff are very professional and knowledgeable. It was a great experience.

Ronricka O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALBERTO P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Benjamin M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JULIAN P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James H. 
Évaluation :
5

I was in and out and on the road in no time. No high schoolers with their lagging work ethic, bad attitudes and laziness. These guys and gals were professional and about business. Go here if you want to skip the BS and get out on the road.

LATONYA E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

nicholas S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NAPOLEON D. 
Évaluation :
5

I was charged three times for an amount over my bill

Brett L. 
Évaluation :
1

Fix your odemetor. You showed me with 133 miles yet Google map shows that I clocked a little over 80 miles. Go figure.

WILLIAM M. 
Évaluation :
5

Very helpful employee here Thank you

Philip D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LEROY A. 
Évaluation :
5

Improve the mobile rental. Repeat customers shouldn't have to go through the same process every time they rent.

Taralyn E. 
Évaluation :
5

Excellent

Jeremy J.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

thomas h.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laurel M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES S. 
Évaluation :
5

Brand new van for my rental - nice to see newer vehicles with backup cameras. U-Haul should make sure new box trucks have them as well and advertise it as it greatly reduces anxiety when driving a larger vehicle.

DAVID B. 
Évaluation :
2

The truck was dirty. The windshield was dirty and hard to see through when light it it just right. The steering felt very loose. Prices on items in the store were not correct. First set of straps said 19,99 $ but were 29,99 $, I tried another set of straps that said 19,99 $, but they were 24,99 $. They guy that helped with the return was good.

Stephen C. 
Évaluation :
3

Vehicle smelled and employees were not wearing masks. Also 80 $for a 2 hour trip is defiantly not the 20 $advertised. Up charges are ridiculous.

Pedram T. 
Évaluation :
1

Airbag light was on with and without passenger. You should be ashamed of renting unsafe equipment.

Michael T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JASON M. 
Évaluation :
5

Herman at the front desk was very nice

KATHERINE W. 
Évaluation :
5

Excellent customer service and employees were very helpful and friendly

DAVID M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS WHEELER H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUSTIN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

naresh P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward B. 
Évaluation :
5

Excellent service à la clientèle

Brenda A. 
Évaluation :
5

Friendly and helpful staff. Thank you!

Abel G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HORACE B. 
Évaluation :
5

Very friendly and helpful staff

Wade S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Peter B. 
Évaluation :
2

State of Texas and Harris County have mask mandates, and as a customer I chose this location expecting uhaul to follow the mandate for employees but none were. Additionally, I had completed online express check-in but had to check on again when I arrived on site. I don't think I will use this location again in the future.

Barrett F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kent C. 
Évaluation :
1

Hello, it is in my best intentions to help you reflect the representation you have at THIS ESTABLISHMENT. The lack of representation and un tactfulness that completely discouraged me and The belittlement I felt led to the horrible experience I endured.

CARLOS M. 
Évaluation :
1

you would allow me to work out an affordable plan to catch up with my arrearages and you failed to follow the law and notify of yall liquidating my assets! When were my assets even liquidated?

DAVID K.  |  Expérience générale 
Évaluation :
5

The Manager Victor was excellent. I rent u-boxes and because of the timing had to pick them up and tow them. Over the pickup and delivery, Victor juggled getting the boxes switched out on the trailer while handling other customers. He did a great job.

DAVID B. 
Évaluation :
5

Great Experience! We rented a 20' truck for our move, when the professional movers were almost done loading, we realized we had underestimated. I made a quick trip back for another 10' for 24 hours, just a half hour before they closed. They were nice, quick, efficient and I was back within half an hour. Easy to drive trucks, would definitely do it this way again.

BARBARA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rochelle G. 
Évaluation :
2

This is the second week in a row renting a truck. The first went off without a hitch. Unfortunately not the second truck. Not only was I over charged when picking up. I was charged additional mileage I didn't use. I've rented from this location on several occasions before so I feel familiar with it's operations & procedures. Unless the additional charges are refunded I would not recommend this location or U-haul.

Dennis A. 
Évaluation :
5

I used the pre-registration option on line and it took me only 20 minutes to get checked in and hooked up to leave. Great. customer service!

DOUGLAS R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elton E. 
Évaluation :
3

The auto transport trailer braking system was leaking brake fluid,which was addressed at return. It was noted i was not at fault for leaking. Thanks

TRAVIS T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Dillon W. 
Évaluation :
1

It was guaranteed dollies would be available . Then during pickup no dollies available. I'm curious if I will get my 50 $booking guarantee!

Dave J. 
Évaluation :
5

The general manager was real nice and helpful.

patrice P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Franklin B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marc L. 
Évaluation :
4

Be sure to clean the windshield and make sure the washer fluid reservoir is full and not leaking.

David B. 
Évaluation :
2

Unfortunately, my experience would have been better if the customer rep who called me to verify my reservation would have actually check the location to see if dollys were available instead of me having to drive around to rent them somewhere else. I would have picked a closer u haul location . I feel for up charging, this method you have done with me worked . Would have saved me more money if the location I originally picked was selected instead of being referred to another longer location due to product not even being available

EMYLIO J. 
Évaluation :
2

Let me start off by saying the young woman at the counter did everything she could to help me and was extremely accommodating. UHAULS reserve system lets people reserve and then marks the truck as available if someone comes in store, and therefore can just take it. It happened to not just me today. The entire system is flawed and I am shocked you don't have more complaints. Unless I'm guaranteed this is fixed, uhaul will not get busniess from me again. Absolutely not worth the hassle.

Donato R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CharQuita B. 
Évaluation :
1

This location did not have the size of storage unit available on my move-in date, so my stuff had to be split up between two locations last minute. I also rented a truck and materials. Upon arrival I was told the moving materials I rented were not available. However, the truck I was assigned ended up having the supplies inside. The staff did not seem informed of who was coming in/going out that day plus they were understaffed. Though my overall experience was not satisfactory, Victor, the manager, did a good job rectifying the situation.

STEPHANIE M.  |  Expérience générale 
Évaluation :
5

Excellent service à la clientèle

Leticia B. 
Évaluation :
4

For 10 $charge get some better dollies. The base of the dollies on the big dollars or too small on the small dollies the base is bigger. I had a worker that almost broke his foot because the dryer or I'm sorry the washer fell off slipped off and then the ropes don't work you get rid of that was Godless man that real bad for business on top of that 10 $for something that didn't work another thing you can improve on this making you a receipt available before you start your survey reason being and Victor was great your general manager was great but you can't estimate taxes you know taxes are 8,5 % in the state of Texas are 8,25 in the state of Texas and the tax online bill on the estimated is 10 % and I hope you have not texted mileage and in the use of the equipment stuff like that can you become nickel-and-dime your customer that's not good

KENNETH DWAYNE R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

missy A. 
Évaluation :
4

One person handling all U-Haul andbStorage business. I set up an account, booked my equipment and pre-paid for my entire rental and accessories in advance. I still spent over 40 minutes waiting and getting taken care of. The lady was nice and helpful but she was not being supported well with what she worked with.

James B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brent B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas L. 
Évaluation :
5

The man who helped me was very helpful and considerate.

CORINNE M. 
Évaluation :
5

Wish they wouldn't have charged me for the extra day. Was not aware that the trailer had to be back by a specific time on the 16th. Was probably just oversight on my part, but getting a full days worth of late fee seems excessive

Michael Steven M. 
Évaluation :
1

I informed the gentleman that the dash read RR tire need air. My entire trip which was supposed to be 12 hours took 15 because I stopped every 30 minutes to get air finally had to purchase fix a flat.

jason W. 
Évaluation :
5

Continue what you are doing. The gentleman's that gave us excellant servie was awesome.

Kenneth R. 
Évaluation :
1

Overbook and closed by fire marshal. Was sent to a different location and then was charged for it. Then when the uhaul info was entered it was entered incorrectly and we were charge and additional 1 200 $!!! We did receive a refund but it took almost a week and we had to put off paying bills due to this enormous mistake. Will probably never use uhaul again.

Meredith B. 
Évaluation :
5

The only problem I had with the equipment was the windshield wipers were very bad. I reported this and they said they would take care of it. Check in and check out went very smoothly.

Thomas L. 
Évaluation :
5

Awesome check in, the guy unhooked me and checked me in on his phone. I was out of there in no time.

David B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES R. 
Évaluation :
2

I've had problems with my reservation for renting a uhaul & now having a problem getting one month's free storage rental

Annette G. 
Évaluation :
5

The agent was very nice and helpful.

JUDE O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Francisco M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Martin A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER Y. 
Évaluation :
5

The equipment was not perfect, but it was reasonable. That said, the customer service was excellent!!

Fariha A. 
Évaluation :
5

Breakfast for employees and customer.

Jimmy N. 
Évaluation :
5

Have more employees who can help the customers

CESAR V. 
Évaluation :
5

Need a line for Express Checkout Only for customers who have made their arrangements online.

Edwin G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pedro C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Robin R. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

joe m.  |  Expérience générale 
Évaluation :
5

They need a few bigger storage units.

RAHCHELLE B.  |  Premières impressions 
Évaluation :
5

Staff was Friendly and courteous.

ruben r.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ariel s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tanya d.  |  Expérience générale 
Évaluation :
4

The access code key pad didn't always work

Daniel Z.  |  Expérience générale 
Évaluation :
5

Employees are straight to the point, time efficient, and polite. Great help. Made my move easy and quick.

Lisa B.  |  Premières impressions 
Évaluation :
5

Thank to the Uhaul team and the Manager Mrs. Paige. Great customer services:

maria m.  |  Expérience générale 
Évaluation :
5

the young lady was excellant in customer service Topk very good care of us

Kenneth R.  |  Premières impressions 
Évaluation :
3

paid for 24 hour access but when I was unable to access my storage the # given was NEVER answered . Multiple calls to get inside my storage with no answer had to com back the next day . Frustrating

Sapphire S.  |  Expérience générale 
Évaluation :
5

General manager was Awesome!! She gave me a quick tour of the facility and she gave me the information that I needed to make sure my storage was OK.

Shemerra h.  |  Premières impressions 
Évaluation :
5

always friendly and helpful.

Amber S.  |  Expérience générale 
Évaluation :
1

Storage is terrible

Sheena O.  |  Premières impressions 
Évaluation :
1

I asked for a specific storage size and I was given one way bigger than the one I asked for which means I would have to pay more money for it

Raven C.  |  Expérience générale 
Évaluation :
4

Great customer service team !

dexter w.  |  Premières impressions 
Évaluation :
3

Overall fiine...

AMANDA A.  |  Expérience générale 
Évaluation :
5

Will go definitely go back if storage needed again!!!

antonio c.  |  Expérience générale 
Évaluation :
5

Excellent service à la clientèle

viola J.  |  Premières impressions 
Évaluation :
4

Hannah is always very nice, friendly, and helpful. Even when people are being rude to her, she remains calm and tries to defuse the situation. We enjoyed working with Hannah and her staff.

pamela w.  |  Expérience générale 
Évaluation :
2

I was told that there was a freight elevator available to move my things to the second floor. They only had a small elevator. I reserved at 10by 20, the manager gave me 2 , 5by 10 units instead.

KENYATTA C.  |  Expérience générale 
Évaluation :
5

Everyone was very friendly and helpful during a really stressful time. There are a few storage places in the area but in the end I'm glad I chose the 34th st location because of how it all worked out.

Heather L.  |  Réservation 
Évaluation :
5

Thaanks

Vincent V.  |  Expérience générale 
Évaluation :
3

The staff was very friendly especially the lady at the front desk. Unfortunately I had made a reservation to unpack my ubox and my box was not able to be access it.

Christina C.  |  Expérience générale 
Évaluation :
5

The young male was over the top in the customer service catagory. I wish I remember his name. He was friendly and extremely helpful. He was a young black male and he was just great

Marlean V.  |  Expérience générale 
Évaluation :
3

No feedback

anthony c.  |  Expérience générale 
Évaluation :
5

great service

Freida H.  |  Expérience générale 
Évaluation :
5

Had my u boxes ready on time

Hayley P.  |  Expérience générale 
Évaluation :
5

When i got my things the only problems was the little bugs but other than that i will recomment to all my friends and family to get uhaul when looking for storage place

Kimberly Q.  |  Expérience générale 
Évaluation :
1

We did return our Trailer yesterday around 1:00pm. To date will still did not receive our email receipt. Hope you do send the receipt to our email address @ schagrin1@aol.com.

PATRICIA S.  |  Réservation 
Évaluation :
1

One of my storages was emptied by some unknown person or persons. I was not contacted about this. I moved my things out of the other storage on June 30, 2018. I informed the manager before leaving.

JEAN HARRIS G.  |  Expérience générale 
Évaluation :
2

I haven't got a receipt for the truck that I rented? I have a bill on my credit card but they said would receive my final invoice by email and I never received it or had an opportunity to review it.

Larry A.  |  Expérience générale 
Évaluation :
3

My first month rent was free the management allowed me the second month to take my things without a fee however my inventory or my merchandise was damaged by water that dripped from an AC so they said

Philip M.  |  Expérience générale 
Évaluation :
5

Staff was always very helpful. Each time I accessed my unit the facility was clean and definitely the climate control was working! Next time I need additional storage I will be a repeat customer!

HUNTER W.  |  Expérience générale 
Évaluation :
5

Thank you for these 18 years!!!!!! We were with you,for your services and help .

JUANA R.  |  Expérience générale 
Évaluation :
3

In my last visit the staff that I found in this store wasn't really friendly.

Brian M.  |  Expérience générale 
Non reviews have been submitted for this location.

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