The staff is met were very good. Explained things very well and very professional.Allan G.
Customer Reviews for U-Haul Moving & Storage at Towerline Place
Pour nous contacter
London, ON N6E2T3
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Retour client 24 heures
- Entreposage de bateau
- Entreposage de VR
- Entreposage de véhicules
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Christopher S.
I liked the he facility very much, I had no issues of any sort and would recommend it to anyoneJoel E. | Expérience générale
Le client n'a pas laissé de commentaire.RICK B.
Le client n'a pas laissé de commentaire.WAYNE T. | Premières impressions
Friendly and helpful staff. Positive experience.Kimberley Y.
Le client n'a pas laissé de commentaire.Richard L.
Overall rating 11 out of 10!!! Excellent and friendly service. Thank you again! Robert GlistaRobert G.
Le client n'a pas laissé de commentaire.Diego M.
Le client n'a pas laissé de commentaire.CARLOSAMADO J.
Le client n'a pas laissé de commentaire.BOLAJITESLIM A.
A friendly welcome and assistance by two amazing persons.Ahmed F.
Le client n'a pas laissé de commentaire.angela c. | Expérience générale
almost a seamless pickup. Only problem originated from license expiry due to Covid-19 but was not a problem with associate checking me in. Thanks.Robert M.
Initial reservation was pine valley . It was not set up properly to be picked up at 6. . Customer service helped and sent me to Towerline but I ended up being one hour behind a very tight schedule . Somehow with all the confusion the bill turned out being more than initially quoted . Not a good overall experience especially since I visited the Pinevally location the day before to see the pick up procedure and to make sure I had no problems as I had a busy day . Towerline was good.Brent H.
Le client n'a pas laissé de commentaire.Thomas F.
It was really a pleasure. I will definitely use this service again and also recommend. Very professional in every way.Lori K. | Expérience générale
Le client n'a pas laissé de commentaire.Mark W.
Process couldn't have been easier. And friendly staffDeirdre D.
The manager on site was fantastic! However once I've returned my trailer I was charged twice on my credit card- thinking one was just a hold but it went through as a payment and not a hold- my contract receipt emailed to me shows no addition charge but it was taken off my credit cardNicholas R.
Great survive quick and easy to pick up and drop off uhaul rental!ANGELCARRIE JOY D.
Excellent service à la clientèleMelissa H.
Just perfect!Koyejo O.
It was not a great experience. I did not appreciate having my location (for pick up) changed multiple times. Also, on the day of, it was changed a few more times without my knowledge. It delayed my moving and it made moving so stressful.Daniel S.
I've used this location before, and was just as impressed then.William L.
Le client n'a pas laissé de commentaire.Wayne H.
I would continue to rate this location an 11 out of 10!!! I go across town just to use them. Keep up the excellent service and friendly, professional customer care. Thank you, RobertRobert G.
Le client n'a pas laissé de commentaire.Franco D.
Le client n'a pas laissé de commentaire.Wesley L.
Add photos showing prior damage to interior seat and truck bed liner. Took my own in case needed but was ok as issues were also on record.James S.
Le client n'a pas laissé de commentaire.Wayne K.
Love the stuff that works there. Very professional very friendly. With that being said. Yes I have a disturbing thought on my head. Why everytime I end out paying extra. Just like last time I paid an extra amount for unnecessary reasons. And this one an extra feed because after hours services. Like that's kinda uncomfortable to bear with. I don't mind paying extra for reasonable reasons. But look let's take this last one for example. I made a reservation end out taking the trailer after my reserved time I rented for 8hours I can back just about 15 mins of not less from my returning time. Got charged a extra 20 $just for it. It's not even worth it to go there and make myself look cheap but cmon there's situation where it needs to be balanced as a client knows no one is re renting it at 8pm and I was just some mins late.Miguel C.
The location is greatCharles S.
Le client n'a pas laissé de commentaire.Joanne C. | Expérience générale
Dont pay for uhaul assistance.that dont do shitTroy K.
Le client n'a pas laissé de commentaire.paula a. | Expérience générale
Le client n'a pas laissé de commentaire.Gordon F.
Le client n'a pas laissé de commentaire.JAMES C.
Le client n'a pas laissé de commentaire.Mark W.
Le client n'a pas laissé de commentaire.Peter J. | Premières impressions
Le client n'a pas laissé de commentaire.Ahmed N.
Le client n'a pas laissé de commentaire.Gregory B. | Premières impressions
Le client n'a pas laissé de commentaire.jim h. | Expérience générale
Le client n'a pas laissé de commentaire.Jessica M.
Le client n'a pas laissé de commentaire.zihao c. | Expérience générale
Le client n'a pas laissé de commentaire.Mark Z.
Le client n'a pas laissé de commentaire.Gregory S.
Please make sure I can drop it off at the original location I picked to drop it off in the first place. It is ridiculous that we get told that we cannot drop off a uhaul because the place "has no space" when there was tons of room. Also I don't mind staying on hold for 20 minutes for a customer rep so I could talk to them about the drop off but the guy I spoke to was not very pleasant to speak to and very unprofessional and confrontational at the start therefore making me annoyed and also confrontational. Honestly would not recommend uhaul to my friends as I was treated poorly.SEAN J.
Staff was wonderful and would have liked to stay but I could not left those old heavy rusted doors.JANET D. | Expérience générale
Great Customer Service :)Carey T.
Nothing, had a great experience.David L.
Wasn't told ahead of time by any customer service personnel that I needed to have a "second person"'s contact info and address different from my destination's, in case anything happened to me. Could have really used that time back, waiting for others to get back to me through their own schedules. Other than that, please keep up the great work!janicka g. | Premières impressions
Le client n'a pas laissé de commentaire.Gregory G.
Originally I had a reservation to get the truck at a different location, but it turned out to be closed, even though this location saved the day how does it go from 19,95 to over 50 dollars for an hour of use.Juan E.
Le client n'a pas laissé de commentaire.Catherine D. | Expérience générale
Le client n'a pas laissé de commentaire.CARMEN R.
Le client n'a pas laissé de commentaire.Catherine D.
Prompt and friendly service. Luke, I believe his name was, was extremely helpful and a pleasure to deal with. Would reccomended this location to friends and family.OWENNEIL P.
Could not return using the after hours web site wouldn't recognize my location maybe using a bar code scan when returning would avoid this issueAngelo C.
Kat is very knowledgeable and this location was organized and easy to deal with.richard G.
Le client n'a pas laissé de commentaire.PAIGEJUSTINE M.
Le client n'a pas laissé de commentaire.Steven J.
Nice people work there always has a good serviceOscar H.
Fast. Friendly service. Equipment always in excellent and reliable conditionCraig D.
When I originally book I requested 24hrs since I needed to leave belongings in UHaul overnight. I received a call asking if I could move my pickup to Towerline and that they would explain how to return vehicle. When I arrived for my booking the agent said I needed to return it by 11:00pm and that THEY do not do overnight bookings and if I was late I would be charged 250 $+ another rental fee. After pleading with agent they agreed to a 6:00am return. I am very disappointed and will NEVER recommend this location.James A.
Very pleased was a client for almost 3 years. Staff was always polite and very helpfulphil c. | Expérience générale
Le client n'a pas laissé de commentaire.Jodi M.
Le client n'a pas laissé de commentaire.Joseph A.
Le client n'a pas laissé de commentaire.Paul W.
Le client n'a pas laissé de commentaire.Dan S.
Absolute best service ever experienced at a UHaul location. I rented a trailer on Wednesday and again on Friday. Excellent job!Daniel D.
Le client n'a pas laissé de commentaire.Jose M.
Le client n'a pas laissé de commentaire.Warren V.
Le client n'a pas laissé de commentaire.Al T.
Excellent and nice service, excellent equipment.Andrzej S.
I would rent here again. I had an issue and had to call the office to discuss. The situation was handled well.Keith O.
Le client n'a pas laissé de commentaire.Lisa D.
Le client n'a pas laissé de commentaire.Dale E.
Le client n'a pas laissé de commentaire.Norman M.
Top Drawer Customer Service !!Derrick M.
The 26ft truck we rented had a driver's side mirror that was broken. It wouldn't stay in one spot, which was useless. Interior lights hanging from a cord. Engine was not smooth and I could hear it from the follow car behind it. It shook the truck so loudly when slowing down or speeding up. How is this vehicle saftied??? The girl at the front couldn't complete my check in easily because she had to constantly answer the phone so it took much longer than needed.Kevin J.
The staff was courteous and the equipment was in good condition. However, I had difficulty with the online check-in.Amanda M.
I was extremely disappointed with the first trailer; the electrical was not working and the testing tool the attendant used to check the trailer functionality was also broken. that's right two broken tools. I was told my truck was broken and was asked to use a different vehicle. I left and returned with my other truck and same issue same trailer; i asked attendant if i could test another trailer and low and behold, everything worked fine. So I left and returned for no reason and actually had to buy a towing sleeve and ball from the facility. I'm not happy as i had an unexpected charge of 25 $+tax and wasted an additional hour. Please contact me 519-817-1000Johnny K.
Very well runCharles S.
Everything was excellent from check in until check out.Christopher L.
Picked up trailer at 6:30pm on Thu... was to return it next day but was told that anytime after Fri 6:30pm, I would pay for another day. I told attendant that was silly since its not like they would be able to rent it after that since they were closed. Mentioned that I would likely be back around Fri 9:30pm latest so it would be there prior to following day. Contract was then written up and was told that if I returned it after 6:30pm, I would be charged for the second day... BUT if I then returned it after the 9:30pm time I had mentioned I would then be charged for a 3rd day... excuse for this insanity was..."that's the contract"... At this point, my response was to then rent it for full 2 days then... Was then charged for 2 days BUT not told this was a pre-approval so thought I was done. When I dropped it off Fri at 8:30pm, I checked it in through the app and was told I then owed 33 $which was 1 days rental... I refused to pay based on thinking I had already paid for 2 days.... long story short... The UHaul computer system decided it should only charge me for 1 day since I had only been a few hours late... Even the billing system actually had more common sense than the person behind the counter.Pascal P.
Le client n'a pas laissé de commentaire.Alan S.
Le client n'a pas laissé de commentaire.Prabhjeet G.
Have reservations ready. Customer service was awful waited 2 hours to pick up a truck. Awful experience especially with the call centre.Hamza K.
My trailer plate was missing .Ryan B.
Le client n'a pas laissé de commentaire.Maciej S.
Nothing. Everything went smoothlyKelly D.
You did great thank you!helena P.
Nothing excellent service at this location EVERYTIMEHughie G.
I drove 19 km with 20 sqf i paid 36 gas and they rent to me just 6 hours with the same full rateYazan A.
Le client n'a pas laissé de commentaire.Mark W.
The website has too many shortcomings compounded with inflexibility. The staff were able to rectify two major issues and streamline the experience.Kevin M. | Premières impressions
Thank you for you help when I really needed it, it made things go smoothly for my move . Thanks againDonna-Marie A. | Expérience générale
Staff were real, personable and friendly. Saved me time and money, worked around shortcomings in the web page system. 24 hour access is a real plus. The computer had me dropping off a truck in another city, they fixed it and allowed me to drop it off at the same location I rented the storage unit.Kevin M.
Customer service was extremely rude. Needed assistance with pick up and drop off.Adam T.
Thanks once again ! Very professional business you runPATRICK M.
The desk lady â€œCatâ€ was especially helpful. When renting utility trailers the loading gate opening measurements should been giving when customers are booking. A 5 foot trailer only has little over 4 foot gate opening, caused me problems.Leonard S.
I have rented from this location several times and the customer service is always excellent.Warren V.
Le client n'a pas laissé de commentaire.Marek P.
Le client n'a pas laissé de commentaire.Aakash P.
Great helpfull service, the manager goes above and beyond. Thanks so muchAndrew T.
Excellent service à la clientèle.Marek P.
Keep doing what you're doing.Chris L.
Le client n'a pas laissé de commentaire.Pablo C.
Le client n'a pas laissé de commentaire.Jason W.
Le client n'a pas laissé de commentaire.Matthew C.
Christina was very helpful. She provided a helpful experienceAaron M.
Excellent location. Manager Cat Ainsworth is absolutely fantasticJanice W.
The app was really difficult to use and kept freezing up . Thankfully the woman at the service desk was over the top helpful and patientTommaso G.
Service was excellentRonald K.
Le client n'a pas laissé de commentaire.Ken S.
Staff are fantastic, very helpfulVERONICA L. | Expérience générale
Le client n'a pas laissé de commentaire.Shawn P. | Expérience générale
Awesome staff and the storage facility was great. Id definitely be a repeat customer if ever in need of the service again. ~ L. C.LORI C. | Expérience générale
All my stuff was destroyed by mouse.SHREYAS N. | Expérience générale
Le client n'a pas laissé de commentaire.Scott K. | Expérience générale
Thanks cat you have always been Pleasant helpful and very respectful thanks Mike Thompson.Mike T. | Premières impressions
Le client n'a pas laissé de commentaire.Austin B. | Expérience générale
Thank you Cat and staff for your excellent service. We have one storage space remaining,so we will continue to see your staff from time to time. Cheers Peter and JaneJane Wright M. | Expérience générale
The only negative experience I had was when I moved out of the unit. The UHaul representative said she would check me out of of the unit shortly after I provided confirmation that I had moved out and was leaving the facility. I provided this confirmation, but she did not move me out of the unit. I had to call several days after the date of move out to get moved out of the unit.andrew w. | Expérience générale
Le client n'a pas laissé de commentaire.david b. | Expérience générale
Le client n'a pas laissé de commentaire.PAT L. | Expérience générale
We would have preferred to retain our storage but with the decision to no longer offer outdoor storage, we were forced to find other accommodations. We too wish we could have stayed.deborah m. | Expérience générale
The staff were amazing.Very helpful and Kind.Melissa M. | Expérience générale
Cat Ainsworth if worth her weight in gold. She and her staff are polite, pleasant and helpful. It is with true regret that I have left.BRETT D. | Expérience générale
The staff here went above and beyond. Great group of people.Vanessa g. | Expérience générale
Service was excellent, helped to correct charges that were giving on my one way rental from Toronto to London. Our 10x20x10 Storage unit was great size, clean, and ready to go for us to unload from our truck.Micah T. | Premières impressions
Very convenient and efficient once you secure a storage space. Great service!Dzengo M. | Expérience générale
Le client n'a pas laissé de commentaire.Sean T. | Expérience générale
Very accommodating staff..Johann T. | Premières impressions
Such a excellent service and staffs. All staffs were so professional and friendly. With nightmare and bad experience with previous place, Migson public storage, I'll recommend this uhaul facility to everyone.YOUNGI Y. | Premières impressions
Always pleased when dealing with this location thank youKristan G. | Expérience générale
Le client n'a pas laissé de commentaire.Dave S. | Expérience générale
Le client n'a pas laissé de commentaire.FIONA T. | Expérience générale
Your company is crooked. Hidden fees and bs around every corner. This is the worst company I have ever dealt with. But ya your floors were clean and the lights worked. Congrats. You deserve to put your feet up after a job well done. You don't care about your customers, you just want to screw people for as much money as possible during an already stressful time. If I could give zero stars I would.Matthew R. | Expérience générale
Would rent again.renata s. | Expérience générale
Le client n'a pas laissé de commentaire.Dave F. | Expérience générale
Le client n'a pas laissé de commentaire.Ronald K. | Expérience générale
Le client n'a pas laissé de commentaire.Dave S. | Premières impressions
Le client n'a pas laissé de commentaire.Dave S. | Expérience générale
Le client n'a pas laissé de commentaire.David H. | Expérience générale
Le client n'a pas laissé de commentaire.David H. | Premières impressions
Staff very helpfulJamie B. | Expérience générale
First of all, I would like to thank for high quality services at U-Haul. I began my interacton with this company in Winnipeg when I rented trailer for moving from Manitoba to Ontario. Staff was polite and clarified all questions how to use equipment and special features of U-Haul services. So I was sure that during long trip I can phone and get the advices at any time if necessary. One of convenience thing was free month storage in London, Ontario in addittion to renting of trailer in Winnipeg, because I need to leave my stuff for minimum 5-7 days before move in. At U-Haul brench on 95 Towerline Pl, London Ontario I got a fast and understandable service: all paper work, time of vailable to storage. Moreover, I was offered convenience size of storage, so I made sure to fit in all my stuff. In one of the day my vehicle was broken and I couldn't start my engine, so I need to towing my car to auto centre. It happened when I loaded my stuff on the territory of U-Haul. The guys from U-haul helped me to find towing company and recommended me the nearest car centre to resolve my problem. It was important for me because I was at first time in London. In a nutshell, I got a great experience of using U-Haul service in Winnipeg and London and certainly I would like to recommend others to use U-Haul company for moving.Yury K. | Expérience générale
Le client n'a pas laissé de commentaire.Malkiat L. | Expérience générale
Le client n'a pas laissé de commentaire.Dave S. | Premières impressions
Uhaul employee, Kristina Northup, has been wonderful. Whether we called with questions, rented a truck, or dealt with my storage unit she has been informative, professional and very helpful.Laura C. | Expérience générale
Le client n'a pas laissé de commentaire.Dave F. | Premières impressions
Everything was great, from the quote to the online check in to getting there and the lock inside ready for me... 10 out of 10Harvey M. | Online Move In
Cat was very proffesional and helpful. I highly recomend to deal with U haul storageAbdelilah F. | Premières impressions
Great service, great staff very helpfulrichardo o. | Expérience générale
Really good servicecorey r. | Expérience générale
Great Service.ROBERT W. | Expérience générale
your storage was great but your truck rentals suck to expensive and gas milage is poor will never rent one againLloyd C. | Expérience générale
The problem I have is when I get the call center they don’t check to make sure there is a truck at that location ended up costing me 300 instead of 89 last month when I wanted a pick up and dollySusan C. | Expérience générale
Needed the facility immediately and everyone was friendly and accommodating. Would definitely recommend.Elijah John K. | Expérience générale
This is the best facility. The manager and staff are very efficient and friendly.JACQUELINE H. | Expérience générale
There was one lady in the office with longer dark hair she was always right out nasty with me, always treated me like garbage! I paid late a lot! But who cares they always got more money from me!Karen B. | Expérience générale
MerciNaqueeb M. | Expérience générale
Well maintained and run, Staff is very friendly and helpful, had a unit at this facility for over 5 years, never had any problems or issues. I will definitely recommend this facility and staffJIM M. | Expérience générale
Will continue to use any needed services for moving and storage as this is a great experience eith the best prices. Well managed and operated.gregory p. | Expérience générale
Wife did not feel safe going to storage by herself. Reason for leaving this facility. Staff were great and hours were excellent.KEVIN H. | Expérience générale
Great serviceSCHNEIDER C. | Premières impressions
BienRebekah S. | Expérience générale
Rent was way too high and the only staff that helped was Cat. The unit themselves were also not in the greatest shape. The ceiling in our unit was peeling like crazy. The doors were crazy hard to openHaley A. | Expérience générale
Friendly and efficient staff who exemplify service excellence. MerciJohn K. | Expérience générale
I moved because the cost has become prohibitive. 175 $a month for a 10x10 is a rip off. That is 2 000 $a year. I would not recommend just based on the ridiculous fee.MAREK G. | Expérience générale
Excellent service à la clientèle.Mark M. | Expérience générale
Very understanding and helpful staff!!Elizabeth A. | Expérience générale
Never had a problem with the location, just with the call centre. In fact, the employees I dealt with at the Towerline location were very friendly and fixed the issue without hesitating.Dean G. | Expérience générale
The roof leaked causing my king size mattress to be ruined and unusable!Brianna B. | Expérience générale
Overall good experience! NO complaints or issues. I would recommend this locationShannen H. | Expérience générale
Unit was bit moldy upon initial entry and the door had a gap in it allowing moisture and snow in. Not sure how it could have been fixed. Rest of experience was above average. Merci.Laurielyn C. | Expérience générale
Received calls to keep me fully informed what was happening with the ubox. They also contacted my movers to coordinate the pick updavid s. | Expérience générale
Could not have asked for better helpKyle L. | Premières impressions
Place was very cleanTAMMI F. | Expérience générale
Thank you for being nice to me and helped me out a lot! The staff are very friendly. Answered all my questions and concerns.Domenico G. | Expérience générale
The staff were nice and quite helpful, but the office always seemed under-staffed. The facilities are old and my door was very difficult to open. The walls on my first unit were not connectedJeremy W. | Expérience générale
Super nice guy, went above and beyond but was very easily distracted, doubling our time at the counter. Was talkative and personable to us but also to everyone else, causing mistakes at the computer.Kendall S. | Réservation
My only issue was getting a call Monday morning asking me where 6 blankets had gone. I originally had ordered 12 but changed to 6 at the time of pick up. Order still showed 12 blankets.peter p. | Expérience générale
My wood furniture suffered moisture dammage, a mouse got in and nested in a box. The long dark haired female employee was driving trucks really fast on the yard and almost hit our car, blamed usRebecca W. | Expérience générale
Every time we went to access our unit, there was a car parked in front of it, which slowed us down. Apparently the managers car.Tracy H. | Expérience générale
Fast and clean serviceHIEDI K. | Réservation
was happy with using your storage !william m. | Expérience générale
The first unit I was given access to had a 4ft section of wall that was not attached to the ceiling. The next one wasn't much better. The doors are hard to open. I won't keep my stuff here longJeremy W. | Réservation
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!